Written on: 26/03/2013
Excellent service, with great knowledge of the ski resorts and chalets. Amazingly detailed email with everything we needed to know about the holiday - at a very competitive price. It made booking our next holiday so simple and after hours of trolling through the internet and speaking to other tour companies it was a relief to find someone who could do the work for us! Would highly recommend! (read more)
Written on: 25/03/2013 by nick.p.smith (1 review written)
Matt at interactive resorts was fantastically helpful in finding us this chalet - it met all of our needs as a group and then some. Chalet Evie is beautifully appointed, with plenty of mod-cons and (importantly but unusually) really great sound insulation between rooms (and presumably floors unless the people above and below were mute mice.) The views over the town and the Matterhorn from the floor-to-ceiling windows were really stunning, the food was great and the accomodation layout both... (read more)
Written on: 20/03/2013 by sardinetin (1 review written)
This is the second time we have booked a holiday with this company. We are a big group and its not easy to find a chalet that's suits all of our needs. [name removed] has been brilliant, she took all our needs on board, carefully considering our requirements. We chopped and changed our minds frequently but with her patience and perserverence we have booked a great chalet today. [name removed]'s knowledge of each resort is excellent, she quickly provided prices and did her very best to... (read more)
Written on: 12/02/2013 by KylieHowe (1 review written)
Firstly booking the holiday was easy, Harriet @ interactive resorts answered every single question I had. She explained different benefits of each chalet we were considering and even helped us with group booking discounts. Our chalet, transfers, ski passes and ski hire were all sorted by Harriet and we got a great deal. Once booked the high level of service continued with frequent emails and a client login area where you could update dietary requirements, ski hire details etc. Upon arrival... (read more)
Written on: 11/02/2013
I have just booked the Petit Coeur Chalet through interactive resorts and the Rep [name removed] was extremely helpful and had all the information required to make the booking easy.She gave us many options of chalets and had a lot of knowledge on these so we could make the best choice for our group. Would definately use this company again for future bookings. (read more)
Written on: 08/02/2013 by ChrisBarlow54 (1 review written)
A big thank you to all the Interactive staff involved in booking this holiday. We all had a great time! From first placing the deposit to finally climbing on board the airplane, Interactive could not have been more helpful. We made a number of changes to the booking over time and all were handled efficiently and knowledgeably by the sales and admin staff. Thanks to Nick and Anna in particular. The resort and the chalet, as recommended by the Sales Consultant, were perfect for our mixed... (read more)
Written on: 07/02/2013 by KGrant (1 review written)
Dealing with Interactive Resorts was a pleasure from start to finish. I was booking for a group of 17 and my contact Will was so helpful, offering suggestions on the best resorts to go to and responding promptly to e-mail enquiries. The extended contact hours made it very convenient for me to get in touch when booking details changed (as they often do for large groups). Interactive Resorts also gives you access to a client specific holiday management website where you can update details and... (read more)
Written on: 24/01/2013 by AnnaNichols (1 review written)
I had to write and thank Anna Hunt at Interactive Resorts for her amazing help in booking us a last minute holiday to Verbier!! Anna grabbed my attention when I was searching on the interactive resorts website and the offer of live chat popped up on my screen. From that moment onwards, Anna guided me every step of the way. She's always been willing to phone the operator and ask questions about availability, particular rooms, make up of other chalet guests etc etc. She phoned them on... (read more)
Written on: 09/01/2013 by lisacoops
Booked this for a group of 10 through interactive resorts, they were brilliant and really helpful as initially we were a larger group and all our booking had to be changed 3 months before we travelled; Sarah was so helpful and managed to find us this chalet. We were there over the New Year and it was fabulous, only reason its not getting 5 stars is because of the size of the bathrooms, well appointed and brand new but very small; also no mid week towel change that we would have liked. We had... (read more)
Written on: 05/01/2013 by carolbisset
The Resort Our group of 8 adults and an infant comprised 5 skiers (intermediate and advanced) and 3 boarders. Zermatt’s wide cruising runs on the glacier and narrower runs through the trees suited the skiers very well but there were quite a lot of linking paths that were unpleasant for the boarders. The scenery was lovely and snow conditions excellent. The runs aren’t very challenging unless you opt to go off piste. The runs labelled as blacks were more akin to reds in France. ... (read more)
Written on: 13/10/2012 by ACRT1977 (1 review written)
I've booked through interactive resorts twice now and intend to do so again this season. Having visited many European resorts on snowboarding holidays and having worked in resorts for a couple of seasons before entering the real world, I'd like to think that I know a bit about the industry and have what you might call specialist knowledge of a couple of resorts, so I'm probably a bit harder to impress than most. I'm pleased to say that the people at Interactive haven't failed to impress me... (read more)
Written on: 11/10/2012
I am writing to in order to voice my disappointment in the methods that one of your sales staff (name available) has undertaken during the process of booking my honeymoon. I have been working with another company Ski solutions who had booked my wedding party into Zermatt for the week prior to this one. I had requested that they also look at honeymoon resorts close by for us. I was also undertaking some research myself. I came across Chalet Cimes in Nendaz with your company and had... (read more)
Written on: 24/09/2012 by MrsRHerts (1 review written)
I would caution against using this agency. We were lead to believe that we were booking a bespoke holiday for our party of 15. However once we had paid our deposits, we were informed that the holiday had actually been booked via a large travel agent. For various reasons, our flight times were very important to our group and we were sold the holiday on the basis of mid day flight times from Gatwick.. Within one week of booking, the flights were 'changed' to a 5.55am departure and 9am return. ... (read more)
Written on: 10/09/2012
Having somehow managed to put off booking a ski holiday for 18 years I was slightly nervous of booking the right resort, chalet, ski hire etc. I needn't have worried as the staff at Interactive Resorts guided me through the process. It was great to talk to someone who had spent a season at the resort - not only did they give me detailed information on the skiing itself, but also on the best places to eat and drink for the equally important apres ski! As a poor flier I also wanted advice on... (read more)
Written on: 06/09/2012
This is the 5th time we have used Interactive Resorts and will definitely use them again. We have had 4 fantastic Ski Holidays through them, they have listened to our requirements and recommended various Chalets in France. This time around we couldn't make up our mind and then found we had left it to late to get our flights from Bristol and could only get the Chalet we wanted from Birmingham (which is alot further away)again we couldn't decide.....i think Harriet has the patience of a... (read more)
Written on: 26/04/2011 by JaneyJane (1 review written)
Interactive Resorts Ltd for ski holidays - USELESS!!I booked through this holiday company this winter and found the level of service before booking OK but following our booking they didnt give a stuff! We ended up paying over £100 each more per person on our holiday because the sales rep forgot to inform us of some very important information - how convenient! On following up my complaint no one seemed to care. Back to the local travel agent for me next year... (read more)
Written on: 04/04/2011 by Brandon Kane (10 reviews written)
I booked ski resort accommodation through this website. It seemed convenient at first until I realised Interactive were just agents. This turned out to be a good one stop shop allowing me to browse prices from different operators and I ended up renting a chalet from Powder White Ltd. The process was simple enough and the good thing is I was able to communicate directly with the operator after I booked which was better trying to go through the man in the middle. What I liked most about this... (read more)
Written on: 10/03/2011
Sales rep didn't provide us with all the information for the deal we were on. Ended up costing us another £130 in the resort. Their answer 'I don't think that any member of your party specifically asked for details of the offer at any time prior to your booking. Had you done so, you would have been informed that the deal does need to be applied at the time of confirming the booking and that special offers cannot be applied retrospectively'
So in short if you dont ask you dont get. I would... (read more)
Written on: 10/03/2011
Don't assume that they are gonna provide what they say Over the phone. Get it written down.
Make sure u read small print. Otherwise you will be in a trouble. (read more)
Written on: 02/03/2011
Customer service poor. I would not recommend for anybody
Written on: 01/03/2011
I booked my ski holiday over the phone. it was a group booking. all what I want to tell you all that if youre a foreign national who lives in UK need to apply visa for ski holiday, these guys will not provide document on time to get visa.
I had to cancel booking and cancellation fee of £1000.00 been charged from me. That totally they failed to provide document what I need on time. it was just a waste of money.
I WOULDNT RECOMMENDED ANY OF foreign national to book through... (read more)
Written on: 01/03/2011
Customer service poor. Think twice before booking. They. Will tip you off.
I wouldn't recommend for anybody (read more)
Written on: 04/06/2009
I found Interactive Resorts to be unbiased and professional. I had a number of options under consideration and the agent I spoke to offered his advice with no pressure and complete impartiality. It seems to me that they have different memberf of staff for different resorts, and the staff have all worked in the resorts themselves. Superb service and I'll be booking through them again. (read more)
Written on: 04/06/2009 by chriscallaghan (1 review written)
I booked through Interactive Resorts recently, and have nothing but good things to say about the company and the staff I spoke to. I found them helpful, knowledgeable and informative. They know the resorts they work with very well, and nothing is too much trouble. They simply take all the trouble out of researching a chalet holiday. (read more)
Written on: 04/06/2009 by froominator (1 review written)
Booked with Interactive Resorts a couple of times now and had a good service from initial enquiry right through to service in resort.
Written on: 28/05/2009 by Narciso (1 review written)
I have been on a ski holiday with Interactive Resorts last April. Good advice, good customer service. I am definitely booking again with them. (read more)
Written on: 08/04/2009 by maryslatte (1 review written)
Good overall service from Interactive Resorts. The sales rep knew the chalet very well and everything went smooth. Specially liked the online client area (read more)
Written on: 27/03/2009 by toriboon (1 review written)
I recently returned from a week skiing in Verbier, which was booked through Interactive Resorts. It was a complete disaster since our chalet was over-booked, and two people from my group had to sleep in a room that is only suitable for small children due to a very low sloping ceiling. They had to crawl into bed and sit on the floor to get dressed since it was impossible to stand up!
I found everyone I spoke to at Interactive to be unhelpful, rude and totally unprofessional. They did nothing... (read more)
Written on: 15/05/2008 by peteyj1
Returned from a ski holiday booked through Interactive Resorts in March and will definatly use these guys again. Special mention to our Rep who stunned our group with her expert knowledge of resorts and decent chalet options - far superior service to other agents used previously. The good points of the chalet were just as she said; as were the bad points. These people clearly know their stuff when it comes to skiing! (read more)
Written on: 08/04/2008 by rtfastltd
Interactive Resorts are on the ball and persistent. Helpful with holiday choosing and options available. Upon booking incorrect advice given, incurring a charge for the change of booking numbers. Advised that it was possible to confirm group numbers upon the final form filling and then when the numbers were confirmed we were charged a cancellation fee for possible numbers??! Very unprofessional. Handled badly and were unwilling to compromise. We are very nervous as to the reliability of... (read more)
Written on: 28/02/2006 by Olguita
I booked to go boarding at Val D'Isere in early February. I got a great late deal - Catered Chalet and flights - through www.catered-chalet-holidays.co.uk. The website was easy to use and really good for comparing prices week by week. I was pretty fleixble with when I was going so it meant that I was not tied down to a specific date. When I phoned the sales team to book, they were superb and found me a better deal than I had in mind. I'll definately be using them again and I would recommend... (read more)
Written on: 10/11/2005 by rupertann (1 review written)
Interactive Resorts is a specialist ski travel agency, mainly catered ski chalets.
Really helpful staff as they are all experienced skiers having spent seasons in resorts throughout Europe and North America.
Largest range of catered chalets on the internet, including UK tour operators and independent owners.
Great exclusive special offers throughout the season along with the most up-to-date late deals. Highly recommend! (read more)
As rated by real users
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