written by on 30/01/2014
Before being caught out by this company read all the terms and conditions. No baggage or valuables are covered unless locked in a safety deposit box or in your locked accommodation. My son had his phone stolen from the glove box in a locked car. This was excluded from the policy as it is classed as being unattended and therefore not covered. So when traveling if you want to go for a swim your, unless you take your valuables with you, they are not covered. The clause that states they are not covered unless in the boot or in the glove compartment is meaningless.
written by aaccdd on 03/07/2013
I had a delayed flight so missed my connecting flight and had to stay in a hotel overnight, travel to the hotel, buy extra food all that sort of thing - endsleigh says I am not covered for this and only provides cover for the replacement of your international flight from or to the UK. Granted I did not check this in detail - however if I pay for cover on missed/delayed departure you would believe it would cover outbound flights until you reach your destination. It may have been my fault however think this is a ridiculous policy especially for young travelers. Had very bad experiences with insurance and still not found a single one I have been happy with when I needed to make a claim.
written by on 01/05/2010
There is no doubt that Endsleigh is value for money in comparison to other insurance. However, the reason why it maintains its low cost is probably due to them discarding valid claims. I suffered a theft and lost about £500 worth of stuff including passport. I had to fight tooth and nail to get Endsleigh to acknowledge it. I suffered dreadful customer service along the way. I would never go with this company and would discourage others from doing so as well.
written by pmulholland on 28/07/2009
fINE IF YOU DON'T WANT TO CLAIM, BUT BEWARE IF YOU DO.
I managed to cancel my Endsleigh Travel Insurance after I found that they were so tricky to deal with. My daughter was ill with a flu and tonsils and they said it was a pre existng illnes and they should have been told if she had had this before in the last 12 months!!
Stay clear is my advise
written by gemmaharrion85 on 12/02/2008
Said they cover all pre existing medical conditions if not diagnosed in last 12 months. Never even asked me what medical condition I had. Kept assuring me I would be covered. Eventually admitted I wouldn't be covered as they have stopped covering cystic fibrosis. If you have a pre exisiting condition beware! they may not cover it. Now have to wait 10 working days to get a refund by cheque
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