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| Speed of Application | 3.8/10   |
|---|---|
| Customer Service | 1.2/10 |
| Value for Money | 0.7/10 |
| Reviewer Rating | 0.7/10 |
| Overall Rating | 0.7/10 |
Full review by
michelle01
on 19th Jun 2008
User Rating : 0
Respect :
0
Bad Points: Obtain money by decpetion?
General comments: I applied to Tenant Loans after requesting £4000.00 they also offered me £3000. With FLM who require a guarantor, I have requested a refund which I will fight for the are also saying they collect money for a childrens charity. It would be intresting to know if the charity is aware of this.
michelle01's review and ratings | 55 words
Review by
installspark
on 10th Jun 2008
User Rating : 0
Respect :
0
Requested a loan of £4k through Tenants Loan Information, was offered a guaranteed loan for this amount subject to a fee of £49.95. Left this for a couple of weeks when they wrote again and reduced the fee to £24.99. Sent off the fee and within a couple of days received a loan form from FLM for £3k requiring a guarantor at an APR of 48%.
Needless to say this wasn't taken up, just need to wait another 4 months before reclaiming the fee.
installspark's full review | 104 words
Review by
kal el
on 24th Mar 2008
User Rating : 0
Respect :
0
I applied for a loan of 5k they said i could have it in 3 days if i paid £50 up front. I questioned this and said why should i pay £50 up front when it could be taken from the 5k. Their answer was it is for the costs of setting it up. I was told they are not a broker and my information would be kept on their files and NOT passed to any other loan companies. i asked to speak to a manager as i was not happy with paying £50 up front. After being on hold for 15 minutes a "superviso ...
kal el's full review | 236 words
Review by
may05
on 10th Mar 2008
User Rating : 0
Respect :
0
They took the wrong number of my house down so when I rang to chase the loan they refused to speak to me saying I would need to send in proof of identity first. They refused to let me speak to a supervisor and then said he would ring me back in 48 hours which he didn't.
may05's full review | 65 words
Review by
kmccabe
on 21st Feb 2008
User Rating : 0
Respect :
0
I am having issues getting my money back also. They are demanding me to put in a request for a call investigation but my query is with what the offer was - I also found a lower offer which they guranteed they will find me the lowest offer for my circumstances. I got a generic letter today which is more like a "fob off!".
kmccabe's full review | 65 words
Review by
idlewildered
on 19th Feb 2008
User Rating : 0
Respect :
+1
Well folks, just to update you. I got my money back after emailing the directors of the company. I was then passed to some guy, I was told it would take up to ten working days to go back into my account. I thought this was rubbish and told them so and that if the money wasn't back in my account within the time frame they said then I would begin legal proceedings. Within 48 hours the money was back in my account.
Be persistent, don't let them side track you and keep notes of the conversation. I a ...
idlewildered's full review | 150 words
Review by
idlewildered
on 15th Feb 2008
User Rating : 0
Respect :
0
After going through the same process that everyone else has and stupidly paying the money I am now in the process of getting it back. You have to be relentless though. This is the worst of them all apart from perhaps Yes.
Email these people
and don't stop until they offer you the full refund. Even then just keep at them every day until the money is back in your account. Make them know that you will report them to the OFT as well.
Good luck guys
idlewildered's full review | 88 words
Review by
jenny moss
on 17th Jan 2008
User Rating : 0
Respect :
+1
I am getting married in July and needed to get I loan. I come across tenant loans and applied, they of course accepted me.
All I can say is thank you very much to all the people who wrote reviews,I was so close to paying the £50 fee until I read them.
i am lucky that i didn't waste '£50 but i bet you there making alot of money.
If you have i bad credit history try welcome finance they are a much safer opinion and no fee!!
jenny moss's full review | 109 words
Review by
Guest.
on 6th Dec 2007
User Rating : 7
Respect :
0
First of all a bit of advice to every one YOU all can get your money back. No matter what happens you must write to the company and continue writing to them and don't stop. Ask to speak to a manager and put things right its your money so start behaving like it is too.Secondly the best way to clean up credit history is apply for a loan of 500 from provident and as you pay back your loan the next loan will be increased to thousands and remember when you borrow you HAVE to give it back and be care ...
Guest.'s full review | 133 words
Review by
rachlowe78
on 1st Nov 2007
User Rating : 5
Respect :
0
This week through my royal mail post I received a leaflet offering loans to people with bad credit, ccj's etc. As it applied to me and with Christmas approaching I applied for £1000 online. The next day I received a letter telling me I had been provisionally approved for my loan and needed to pay £49.95 as an acceptance fee. This made me doubt my next move as if I could have the money then why don't they just give it to me. I shouldn't have to pay them money when i'm the one already ...
rachlowe78's full review | 174 words
Review by
doodlebug
on 20th Oct 2007
User Rating : 0
Respect :
0
Well I wish I had read these reviews first. I too have used Tenant Loans, really convincing rep said you pay £50 admin fee we guarantee you a loan, what she did not tell me is that you need a guarantor and the apr is outrageous.
I have emailed them stating i was totally mislead and i want my money back i doubt very much i will get it how an earth are these people allowed to operate is beyond me.
doodlebug's full review | 87 words
Review by
jarsh
on 17th Sep 2007
User Rating : 0
Respect :
+1
I received a letter after applying to tenant loans stating that I was likely to receive a loan rate for a £1000 of 15.2% and that this would be paid to in less than five working days on receipt of the £49.95 brokerage fee. After paying the fee, I waited for over a week and received an offer with FLM with an APR of 48.7%! As you can imagine, I decided against taking this loan and requested a refund by phoning customer services, I was in a queue for 15 minutes before anyone answered an ...
jarsh's full review | 206 words | 1 comment added.
Review by
robbo231
on 5th Jun 2007
User Rating : 0
Respect :
0
I was told by Tenants Loans Information www.bad-credit-loans-for-tenants.co.uk that the loan I require was waiting for me and all I had to do was pay the arrangement fee. After the fee was paid, they then they came up with an offer of a third of my requirement if I have a guarantor!!
Tried to call them. After 30 minutes of "you are in a queue" I decided to email as the message said you can email at cumtomerservices@tenantonline.com. the email bounced back and could not be delivered. Had a mail ...
robbo231's full review | 159 words | 1 comment added.
Review by
abbie123
on 17th May 2007
User Rating : 0
Respect :
0
Absolutely useless service.
abbie123's full review | 74 words
Review by
katzovedlo
on 24th Apr 2007
User Rating : 0
Respect :
0
I applied for a loan of £5000 which they said they could guarantee. I had to pay an admin fee of £49.50 when paid they sent me details of a lender only for £3000 with a guarantor for flm which is ridiculous then told me to try Halifax which was declined as above on the other reviews I'm not looking forward to ringing for my money back
katzovedlo's full review | 65 words
Review by
sweetypye1983
on 11th Mar 2007
User Rating : 0
Respect :
0
I applied for a £700 loan with tenant loans was told that if paid the broker fee of £49.95 it would be in my bank in 3-5 days, this was untrue, when asked if i can have a refund they dis-connected me
sweetypye1983's full review | 46 words | 1 comment added.
Review by
caspercl
on 5th Feb 2007
User Rating : 0
Respect :
0
After applying for a loan of £3000 with them, I was told I was guaranteed one and had to pay the £49.50 fee. Being quite keen to get the money, I paid it, only to receive a letter 2 days later saying they could offer me £2000 with a guarantor.
I have requested the fee back from Tenants Loans, as this was longer than 6 months ago, and by law I am entitled to it if I have not taken one of their loans. However, 8 weeks later, I am still waiting.
caspercl's full review | 91 words | 1 comment added.
Review by
samnricks
on 24th Jan 2007
User Rating : 0
Respect :
0
I requested £15,000. They guaranteed £15,000, only to be offered £3,000 with a guarantor by FLM, as in the previous review.
I too couldn't get through to Tenants Loans customer services, and I called the same line I had used to apply, only to talk to a lady whom had clearly heard what I had to say before, with no real answer other than to call a line that no one can get through on.
I appreciate 50.00 is not the end of the world, but to be applying for more money and to ...
samnricks's full review | 99 words
Review by
JediKhan
on 24th Dec 2006
User Rating : 0
Respect :
0
I have a bad credit history and when I called up Advantage Loans - a "sister company of Tenants Loans" - I was told that they could GUARANTEE my loan application - AFTER I paid them 50.00 pounds. The next day I received a letter stating I should apply for a Post Office Personal Loan.
I was also told that If the loan provider declined my application (which it DID) I could get my 50.00 pounds refunded. I am now waiting to see how long this takes.
JediKhan's full review | 83 words
Review by
ruthmcnamara
on 27th Sep 2006
User Rating : 0
Respect :
0
I applied for various loans with other companies on the internet. When I was refused, I was sent a letter in the post from Tenants Loans guaranteeing me a loan after one phone call. I called the number and was guaranteed a £17,000 cash loan over 10 years. I was asked to pay a fee of £50 for the processing of the application.
Same as everyone else... I received a letter in the post 2 days later, saying I could apply for a £3000 loan if I qualified the lenders criteria. As th ...
ruthmcnamara's full review | 182 words
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