Bridgfords Reviews - www.bridgfords.co.uk

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Latest Reviews

★☆☆☆☆

“terrible level of service- 2 Cherry Tree Walk, Leeds...”

Written on: 20/11/2016 by 151Carver (1 review written)

- More than 2 months to get the wash machine repaired (calling them every week and going to the office at least 3 times to talk with the property manager) - I asked several times to not enter the property when I was not there. They did what they wanted (and they got into the property at least twice without my permission) - I raised an official claim that was never tracked and I never got a reply for it. - VERY VERY poor customer service - After 1,5 months I'm still waiting to get my deposit… Read Full Review

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★☆☆☆☆

“Poor attitude”

Written on: 24/10/2016 by barrows (1 review written)

To whom it may concern. I am disappointed in the negotiations held on my property by the agent. It was mentioned three times that the purchaser did not want to be involved in a chain and hence, decided on another property. This is even after the error had been mentioned in earlier communication that we were not in a chain. It was like listening to a stuck record. If she can't communicate with me correctly, it gives me no confidence the the potential purchasers has received similar poor… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 26/09/2016 by Jaydinj19 (1 review written)

Avoid! Durham branch, DH1 3AA The Durham branch of Bridgfords seem to be operating on a very cheap basis for landlords, as they have a large portfolio of properties on the market for rent and sale. However, as we found out (as tenants), they do try to charge you money everywhere (references, visits, etc) and do try to take from the deposit what they can. I also think they cheated our landlord out of some money. Communication is very poor once you've signed a contract. This is all Bridgfords… Read Full Review

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★☆☆☆☆

“Dont touch this company”

Written on: 22/09/2016 by Qawawserfd (1 review written)

Last year I became a new landlord and used Bridegfords to purchase the property and fully let the property. The management of the property are appalling in my opinion. They have asked tenants to make their own enquiries about leaks from adjourning properties rather than sort it themselves. They take months to sort out quotes for work. They do not continue to address issues to a satisfactory outcome. I have received emails from managers wrongly addressed and have been told that I would be given… Read Full Review

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★☆☆☆☆

“Dreadful Company & Staff”

Written on: 19/09/2016

There was nothing to like. Money taken without authorisation or agreement. Service level dreadful, promises never kept, fees extortionate… Read Full Review

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★☆☆☆☆

“HORRIFIC! TOOK £1300 DEPOSIT - ”

Written on: 23/08/2016 by echarl10 (1 review written)

We rented with Bridgfords Manchester for 2 years - God knows how. From the very beginning they were DREADFUL! As many have said- firstly the initial COSTS!!! They the failed to draw up our contracts with incorrect names and information purely down to there communication (or lack of) After 12 Months one housemate left and another joined- from this point it became even worse. Every month they accused us of not paying rent, calling work and at every time of day demanding hundreds of pounds… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 21/08/2016 by McDaniel50 (1 review written)

every excuse under the sun not to forward our monthly rent payment . very poor,unhelpful and unprofessional… Read Full Review

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★☆☆☆☆

“Unprofessional agents”

Written on: 18/08/2016 by MelissaNelson (1 review written)

Having had an offer accepted on a property for sale with their Knaresborough branch and confirmation from my solicitor that the funds were available, a day later bridgfords received a higher offer and contacted me to see if I wanted to increase my offer!! Correct me if I'm wrong but I assumed once an offer was accepted the house is then sold subject to contract and should be removed from the market pending completion etc. Not impressed whatsoever and will not be looking at properties that they… Read Full Review

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★☆☆☆☆

“Horrendous agency”

Written on: 11/08/2016 by vbAnderson98 (1 review written)

I used the Newcastle-under-Lyme branch in Staffordshire. Worst estate agent I have ever dealt with. Staff sound very polite on the phone but that's as far as any form of professionalism goes. They lack any form of communication, I tried for the best part of a week to secure a viewing on a property let through them, sometimes having to ring twice a day. Messages were not passed on, I was not called back when promised, just a huge lack of any sort of communication. Eventually after a lot of… Read Full Review

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★☆☆☆☆

“Do not use Bridgefords ”

Written on: 28/07/2016 by Barton319 (1 review written)

Do not use Bridgefords ! I have used Bridgefords since I bought this property and had no issues until a couple of years ago when a team member left. Since then the service has completely disintegrated into a farce. To name but a few problems. Despite a full service my property and tenants have not been protected. The police were called because the neighbours thought my tenants was dead, flies were coming out from the property.....flies!. This matter was not even brought to my attention… Read Full Review

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★☆☆☆☆

“Absolutely Unprofessional and Incompetent !!”

Written on: 14/06/2016 by Erickl14 (1 review written)

The Burnley office. We have been dealing with Bridgfords for over 3 years and as to be expected repair work needed doing when we came to view the house. We were promised that all the work would be done before we moved in, of course it wasnt. They never ring you back and are rude on the phone. They have no idea what customer service involves. I will NEVER rent from them again. They make you feel like you're in the wrong and some sort of nightmare tenant. They aren't fit for purpose !! STAY AWAY… Read Full Review

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★☆☆☆☆

“IVE NEVER KNOW A COMPANY LIKE THEM DISGRACEFUL!!!”

Written on: 08/06/2016 by Fitzgeralduc293 (1 review written)

The customer service is the worst Ive ever know. They do not deal with anything you complain about in the house and when it comes to getting your deposit back you will be lucky if you get a quarter of it as they take money off for a million things that is untrue. I would strongly advise you to not go here. I have been waiting 6 weeks and still haven't had my deposit back as one member of staff has been off for 4 weeks and no one else can deal with it supposedly and now they have offered me… Read Full Review

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★☆☆☆☆

“Steer clear of Bridgefords”

Written on: 05/05/2016 by Emiliano279 (1 review written)

On two separate occasions my Daughter has tried to make appointments to view properties for sale with Bridgefords. On both occasions they have insisted she has an interview with their mortgage advisor even though she has a mortgage offer in place. I contacted the branch manager on her behalf and was shocked by how extremely rude and patronising he was. Bridgefords are driven by commissions and not by customer service. I shall take legal advice, because as far as I am aware Estate agents have a… Read Full Review

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★☆☆☆☆

“Disgusting behaviour from a manager ”

Written on: 13/04/2016 by trooper41 (1 review written)

My friend recently had a branch manager enter her home to provide a valuation on her property. The experience she received in her own home disgusted me. A branch manager mocking her, terrible attitude and making her feel very uncomfortable in her own home. Bridgfords as a professional business should be ashamed to employ this manager. Disgusted!!… Read Full Review

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★☆☆☆☆

“unprofessional, false statements about property, unhelpful”

Written on: 10/04/2016 by 298Churchill (1 review written)

Unprofessional and the staff themselves contradicting each other. Other specifications on the advert and the staff argues and contradicts those specifications. Unhelpful - they manage a flat, but they do not know who is the management company of the building of that flat - so much support and help. Compared with other agencies, certainly their service, support, knowledge of the property they deal with, is very very poor. Compare their charging fees with other agents as well. I would never… Read Full Review

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★☆☆☆☆

“Support Office is All Powerful!”

Written on: 06/04/2016 by Kadyng400 (1 review written)

As a private landlord I have had good service from Bridgefords in the past, indeed I have just rented 2 properties through them and recently purchased an other to add to my portfolio. This has not been listed on the website and whilst I appreciate things can go wrong it is totally impossible to talk to the local office only your 'support' hub. What a mess, spoken to 4 different people today, the Halifax office hasn't phoned back and I would say your customer service borders on rude and… Read Full Review

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★★★★★

“Bridgfords, Halifax were great for us”

Written on: 09/03/2016 by Traceydag (1 review written)

We had tried to sell our home on and off for quite a while through different estate agents. They all appeared to lose interest after a while and become complacent, not bothering to keep us in the loop with any progress Bridgfords were completely different. We had mostly one agent assigned to us and he was great, keeping us informed of everything. He was always positive and giving appropriate advice. They managed to find us a buyer, where no one else could. The sale hasn't been the most forward… Read Full Review

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★★★★★

“thankyou Bridgefords”

Written on: 09/03/2016 by ztGomez43 (1 review written)

I would like to thank the staff at Bridgefords in Lowton for selling our house and also for keeping us informed of everything that was going on.our solicitor was slow moving but Bridgfords kept them on there toes.so thank you… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 14/02/2016 by asha7894 (1 review written)

I rented a flat of bridgefords. in the two and a half years i lived there not one problem was resolved. there was mold in the bedroom. a window was broken and the front door would jam shut so you could not get out. now that i have moved it has taken two and a half months for them to almost get my bond returned to me. i still haven't gotten my bond back. there service is terrible and i would not recommend unless you wanted hassle for years afterwords. they cant communicate with each other… Read Full Review

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★★★★☆

“Really good start so far”

Written on: 13/02/2016 by Sibs0707 (1 review written)

My boyfriend and I have dealt with the agents from Newcastle office so far and to be honest we have never had a good letting agency like this one in the past. From the day we looked for a house to the day we've had important issues to deal with, they have been very efficient, professional and quick! Very pleased with them so far and would definitely recommend it… Read Full Review

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