Bridgfords Reviews - www.bridgfords.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer experience - do not recommend!!”

Written on: 15/05/2015

I used bridgfords to rent a property and from start to finish found the service to be appalling. They mention that you are able to contact them at any point if you need anything, yet when I did I would never get a reply. Trying to communicate and get an answer was a constant uphill battle. I understand that it is the company's job to "sell" the property to you but what they had told me about it couldn't be any further from the truth. My entire stay was a complete nightmare and resulted in a lot… Read Full Review

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★☆☆☆☆

“Ex Bridgfords Staff.... thankfully!!!!”

Written on: 06/05/2015 by asUrquhart330 (1 review written)

This is the worst company I have ever worked for in my life!!!! The biggest mistake I ever made was to join this company and leave my managerial position. The Manager of the office was an incompetent bully and managed to bully 10 members of staff to leave in less than 12 months. The fees are extortionate and the targets are rammed down our throats!! The staff are trained to a minimum and thrown in at the deep end. No support is offered and the company have no value for their staff or support. I… Read Full Review

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★☆☆☆☆

“Worst customer experience of my life”

Written on: 30/04/2015 by LeeF80 (1 review written)

Bridgefords, Washington, Tyne & Wear The entire experience can only be described as hellish. Staff are rude, incompetent, lacking in any level of customer service and seem more focused on antagonising situations rather than resolving. When we first applied for the property the staff struggled to get third party information which I obtained with ease, harassed me by telephone for additional information rather than have a process which helped me. They have consistently met issues with… Read Full Review

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★☆☆☆☆

“1 star is far too kind”

Written on: 22/04/2015 by 51Cooke (1 review written)

The service of this company as a collective is dire. I work in customer service, and can tell you that not one of the employees has any idea what good customer service is. We have been ignored more times in one year than I ever have in my life, apart from one person - who became the only person I would deal with in the end returned ONE phone call, or email - and unfortunately there were lots of occasions that we had to ring. We were pressured into putting a holding fee (non returnable too)… Read Full Review

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★☆☆☆☆

“GO ELSEWHERE”

Written on: 08/04/2015

I have just taken back my property from Bridgfords having had it rented out through them for the past 7 years while I lived abroad. When I left the property in the hands of the company that was taken over by Bridgfords it was pristine. Now, it is not fit to live in and is going to cost thousands of pounds to repair and restore. I am disgusted with the way my property has been left by tenants, and the fact that Bridgfords did not keep to their simple obligations which are: 1 to check the… Read Full Review

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★☆☆☆☆

“DON'T - SIMPLY DON'T USE THEM”

Written on: 07/04/2015 by Drewe183 (1 review written)

I've had the unfortunate experience of each of the following'services' with this sham that calls itself a business. If you are a buyer - DON'T USE THEM If you are a seller - DON'T USE THEM If you are a Landlord - DON'T USE THEM If you are a Tenant - DON'T USE THEM I have never had such poor service across a range of branches or people. Consistant in providing awful communication and lack of customer care. 1 star select as no option of no stars (or less) available… Read Full Review

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★☆☆☆☆

“Appalled by childlike behaviour ”

Written on: 07/03/2015 by mkBurton499 (1 review written)

Shocked and appalled by childlike behaviour. Was hung up on when behaviour was challenged. They forgot vital information given to them. Scarred that my information was shared despite asking for it to be removed from their system… Read Full Review

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★☆☆☆☆

“Appalling customer service, don't sell your house with...”

Written on: 02/03/2015 by PicklesLastDay (1 review written)

If you are ever looking to sell your house, I strongly advise you to first try to buy a house with an agent first to find out if they are any good at selling them. I tried to get Bridgefords to value a property of mine, they didn't bother to turn up. As this wasn't a house that I lived in it ment that I had to go out of my way to meet with them so three quarters of an hour after they were suppose to turn up, I rang them to be told that the person who was supposed to be meeting with me was off… Read Full Review

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★☆☆☆☆

“Worst company I have EVER dealt with!!!!”

Written on: 26/02/2015 by Sarahharrop1978 (1 review written)

We have been waiting since September for them to replace my daughters bedroom window, she now cannot even sleep in the room!!! Everytime I call them they say they have no idea what I'm talking about so I explain to them that they went around the maintained a guy 8 weeks ago to measure up then say they'll call me back and never do!!! Thinking of moving out as I hate dealing with them!… Read Full Review

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★☆☆☆☆

“Absolutely ridiculous! ”

Written on: 21/02/2015 by 5Erickson (1 review written)

We have been looking to buy a house with this company, firstly they cancelled our first appointment to view the house and on our first viewing they were lovely, second viewing the Manager was the most disrespectful person I have met and wanted more money than what the house was actually worth, once we placed the offer it was accepted and we were able to procced in 10 days, another offer had been put in on the house which I know it not there fault however the way in which this was all handle is… Read Full Review

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★☆☆☆☆

“Despicable treatment of tenants”

Written on: 06/02/2015 by Tamsin1505 (1 review written)

I have never been treated so appallingly and rudely. Manageress extremely bad attitude with no customer service skill at all!! Very poor advice given and poor handling of agreement and following complaint. Do not rent through bridgfords Cheadle hulme. Took 5500 off us and treated us with disrespect. Will not be renting buying or selling a property through these imbeciles again! Avoid at all cost!!!!! Liked nothing disliked everything!!!… Read Full Review

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★★★★☆

“So Far So Good”

Written on: 16/01/2015 by funcritic (1 review written)

Having had an abortive sale through Bridgfords I was offered very good terms to let the property through them instead. So far everything has gone very smoothly. We met at their offices in the Hacienda and the staff were pleasant and the paperwork was dealt with in a professional manner. They found me a tenant very quickly who moved in immediately; I assume that they had no problems with Bridgfords either. I have had no cause to complain up to now, I have received the rent on time and also… Read Full Review

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★☆☆☆☆

“Don't deal with them.”

Written on: 10/01/2015 by Maia6 (1 review written)

This company took a deposit and admin fees for letting out a flat in Leeds. Five months into the lease the landlord apparently went bankrupt even though Bridgfords were aware of her difficulties before letting out the flat. We were ordered out of the flat, Bridgfords kept the 'administration fees' and our deposit is being retrieved via the small claims courts. They have made multiple excuses, do not reply to telephone calls or emails. Deal with Bridgfords at your peril… Read Full Review

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★☆☆☆☆

“Non-existent Customer Service”

Written on: 07/01/2015 by SullivanMunro358 (1 review written)

I only wish I had read reviews before signing up with this agency. I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety. 1) Viewing the property, 6 groups of potential tenants were asked to arrive at the same time and then made to wait outside to view one by one. Whilst viewing we were told multiple times that the flat was very popular and would go that night so if we wanted we would have to put the… Read Full Review

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★☆☆☆☆

“STAY AWAY!!!!”

Written on: 06/01/2015 by GraysonCormier73 (1 review written)

Bridgfords = Bunch of money taking, rude, lazy, incompetent, ignorant people!! Avoid at all costs! I have been dealing with the Teesside branch, who seem no better than all the over reviews posted on here. Paying 320 pounds in 'admin fees' you expect 1st class treatment? Think again! Throughout the whole process it was myself who did all the chasing, ensuring they were sending out forms, checking references and printing off contracts! When talking to them on the phone they assure you they are… Read Full Review

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★☆☆☆☆

“Bridgfords / Countrywide, Hacienda, Manchester - AVOID!”

Written on: 16/12/2014 by Sherbetfoster (1 review written)

Well our issues mirror that of so many I have already read. Me and my partner wanted to live in the City Centre. It took a long time to secure one due to how sought after they are. We found one that was through bridgfords and had no idea how they were as a company. But we soon found out. Moving day came, I did the handover where we were charged over £500 for references, securing the apartment to be ours and inventory fees. I was handed a bunch of keys, signed contracts and away I went. I… Read Full Review

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★☆☆☆☆

“REALLY BAD THEY ARE STAY AWAY”

Written on: 08/12/2014 by Holbrook269 (1 review written)

contacted your Swinton Branch and wanted a viewing at Swinton but the member of staff on the phone has said I need a mortgage appointment before a viewing. I asked if I could attend the Manchester Branch for a Mortgage appointment as it is nearer and he refused and said no you need to attend our Swinton Branch and be seen before a viewing I then refused an left it, he is obviously just bothered about his sales/bonus… Read Full Review

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★☆☆☆☆

“Bridgfords Withington Manchester”

Written on: 30/11/2014 by schmoozel (1 review written)

Shambolic! My house was marketed by them for 10 months. I got lots of viewers, most of whom seemed to be looking for a different type of spec. After one viewing in September, the agent left my back door unlocked and open. I was burgled as a result. They have still not apologised and maintain they are not liable for my losses! I am still pursuing my complaint. I received no feedback from them about viewings and contact with them was confused and haphazard. Good job they don't run a brewery… Read Full Review

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★☆☆☆☆

“Rude, unhelpful and incompetent ”

Written on: 24/11/2014 by Gianni492 (1 review written)

Recently moved into a rented property with Bridgfords, after paying as most people have said, pretty extortionate admin fees, deposit and one months rent up front etc. Paying this you expect a good level of service but unfortunately this has not been the case. There are various issues with the flat - it's quite obvious they just gave it a quick once over after the previous tenant left and thought "that'll do". It has not been cleaned - there was hair in the bath, dust everywhere and it smelt… Read Full Review

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★☆☆☆☆

“The worst company i have ever dealt with in any form!!!”

Written on: 19/11/2014 by 1961Anderson (1 review written)

My experience last year with Bridgfords was absolutely horrible. The fees they charge for renting a property as a tenant equate to more than one months rent. They refuse to respond by email or give anything in writing(sign of a dodgy agency) and constantly avoid calls until they need something from you. in this case they expect you to be available straight away. The staff are rude and unhelpful and based on all the other bad reviews I have read this is not an isolated case. They never check… Read Full Review

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