Bridgfords - www.bridgfords.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Pet fees”
Written on: 17/05/2013
I hsve been having problems getting my refund for pet fees from bridgfords at the sale branch, talk about giving you the run around, all i get is they will look into it, then blame accounts for not putting payment through and now say it was a non refunable fee Has any one out there had the same issue??????? Charged £90 tobe allowed a pet was told from beginning i would get it back when my tenancy ended but now saying its not refunable (read more)
★☆☆☆☆
“Horrible service, cancelled booking without any notice”
Written on: 15/05/2013 by chocok1 (1 review written)
I am writing to complain about the unprofessional practice and attitude of one of the staff in Didsbury Office. I made a booking to view a house-to-let at 153 Mauldeth Road West at 5pm on 15th May 2013. For your information, I received a confirmation text from Bridgford (07557634164) with regard to the booking straight after my call to him on 14th May (Tuesday). At 4:50pm on the day I arrived at the property and waited for his arrival. After half an hour of waiting, I called Bridgford only... (read more)
★☆☆☆☆
“terrible. NEVER use them (Stockton Branch)”
Written on: 09/05/2013
pressuring, high fees and bad information given. Referring to the stockton branch here, in particular the branch manager called lynn, who was as fierce as a bulldog. Told after paying a holding deposit the house had been put back on the market and the deposit would be refunded within 4 weeks as we were asking for a second viewing. Was also told the cheque could not possibly be sent via recorded delivery as this was not company policy. overall such a bad experience we did not like how we... (read more)
★☆☆☆☆
“Horrible experience”
Written on: 05/05/2013
Found some properties on comparison sites that were listed by Bridgfords. Proceeded to contact them to arrange viewings. Wanted to view some properties in the same area, so I suggested we do them all on the same day. Problems listed below: - Bridgfords didn't even offer to send an estate agent out with me. They expected me to see all properties on my own. 'Isn't a good use of our time' was the reason given... speechless. - They triple-booked me, scheduling all three viewings for the same... (read more)
★☆☆☆☆
“Appalling property management service”
Written on: 03/05/2013
This company managed my property for me over a two year period, during which time there were repairs to the bath and a new shower fitted. Their in-house tradesman did not reseal the bath and left water to soak down the wall onto the floor underneath. All the time, I was being charged top dollar for 'property maintenance services' including periodic checks. When the tenants moved out and I had a chance to inspect the property myself, I was horrified at the state of the bathroom. Bridgfords... (read more)
★☆☆☆☆
“Bridgfords are an Absolute Joke. AVOID THEM!!!!”
Written on: 02/05/2013
They say they will call you back but **NEVER** do. They take a property off the market without telling you, when you have already arranged and booked a viewing. They Don't reply to e-Mails I have absolutely NO CREDIBILITY with bridgfords. (read more)
★☆☆☆☆
“Just Encouraging rogue landlords to operate ”
Written on: 26/04/2013
I have lived in a shared occupancy house now for three months. Bridgfords are the letting agency for the Landlords, they find them tenants and then have no responsibilities to look after those tenants after the tenancy has been signed. Any complaints or issues have to be addressed directly to the landlords. Now, my landlords, I do not have the words to describe how I feel towards them, in fact I feel that I have to be careful here so I wont say anything. But, my point is going to be that... (read more)
★☆☆☆☆
“utter disappointment”
Written on: 24/04/2013
Bad: - tenant fees is astronomical - agents absolutely useless and hopeless. what was agreed was not honoured. never return your call when promised. disinterested in customer's service. - took months to get written contract - too 3 months to amend rent payment date and agent repeated made mistake about adjustment figure. surprise who had to chase it up, well it's not the agent except threatening letters from the head office. - house inspection appointment very rigid and does not take into... (read more)
★☆☆☆☆
“incompetent”
Written on: 16/04/2013 by ihatebridfords
Bridfords as a letting agency are a total waste of time. (read more)
★☆☆☆☆
“Don't EVER use Bridgfords / Countrywide ! Disgusting...”
Written on: 08/04/2013
If I could give less than one star I would. I can not comment on Bridgfords as a buying agent but if their service as a letting agent is anything to go by I would not use them for either renting or buying ! I have had the misfortune of renting a property through them and have had to move out due to the terrible state they were renting the property out in and the lack of help I have received when contacting the managing agent for help with repairs and issues. They simply do not care , I have... (read more)
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Showing 1 - 10 of 118 Reviews
★☆☆☆☆
“Bridgeford, Winckley Square, Preston ”
Written on: 05/04/2013
I don't know how to describe the service at Bridgeford in Preston because its soooo rubbish! They are the most unreliable estate agency I have ever come across in my life!!! They are a bunch of liars, unreliable, rudest people I have ever come across. Not helpful at all, every time I call them they do not know anything! I don't know who the hell employed those people! The first flat viewing I had with them the woman who works there turned up half an hour late and did not even apologies,... (read more)
★☆☆☆☆
“crewe branch awfull”
Written on: 05/04/2013
We rented a propety out with bridgfords and needless to say we are not with them now, how bridgfords are still going i dont know, the manager has not got a clue what she is doing they never return your call you cant get hold of her they tell you one thing and do another they lie and i would never use them again they are like a bunch of cow boys. (read more)
★☆☆☆☆
“terrible service”
Written on: 04/04/2013
Icontacted bridgeford letting agents via rightmove on a property grange park rdi made a booking to view the property on the 4th of april , on the day of the viewing i contacted the office to confirm as i havent head anything from them , and the lady replied it has been cancel they didnt inform me , there reason was they couldnt get hold of the owners and i will have to wait till they can , previously to that the lady said i would have to bring 210 to boom on the day as it will be gone soon ,... (read more)
★☆☆☆☆
“Stay away from Bridgfords”
Written on: 25/03/2013
For the last 4 months I have been trying to buy a property via the Northwich branch. Things did not start well, after putting the offer in and having it accepted, I then received a text from the sales man asking me on a date. I should point out he'd met me for all of 10 minutes viewing the property and stunk of beer on the viewing. Next I was treated like an idiot by the mortgage advicer who was completely patronising and basically tried to imply I didn't earn what I did..I swiftly walked... (read more)
★☆☆☆☆
“Do not use them!”
Written on: 18/03/2013 by Tom_Wheeler (1 review written)
I had a booking to view a property in Salford but on the morning of the viewing was rung up to be told that they had not been able to get access to the property and they'd call me back to arrange a viewing the next week. They never called back so I rang them to make a booking a few days later. On the morning of the 2nd viewing I rang up to confirm the address only to be told the property had gone and there was no record of my viewing in their diary. Absolutely terrible service and I would... (read more)
★☆☆☆☆
“Never use bridgefords!!!!!!!! ”
Written on: 10/03/2013
This company is a disgrace. Ripped off is not the word. No level of professionalism and never return calls ive waited 3 month and still never been called they try and pass you off to other members of staff when you contact them. I have left my apartment because of the apouling level of service they have treat us with. Please never rent with bridgefords they are a night mare. (read more)
★☆☆☆☆
“The Unfortunate 'Truth'”
Written on: 02/03/2013
Don't ever use Bridgfords Estate Agents if you value your money. We had the misfortune of dealing with the Sandbach branch and frankly it is an experience that we will never forget and never wish to repeat! Through complete misinformation (and false optimism portrayed by Bridfords at the time of our sale) they cost us £1049 removal cost cancellation fee for a completion that never went through; and looking back at the situation, was never ever going to go through, despite all of the... (read more)
★☆☆☆☆
“Manchester City Centre Office are Thieves!!!”
Written on: 02/03/2013
Explaining the all story would be too long but please DO NOT contact this agency. The staff are a band of pittbull who unvaluated our house, did not make any visit to our property but asked us a massive £3000 for what? Nothing! and the best of all ... you can't even complain as their manager whould directly tell you that he doesn't care as this is one of his most selling agency!And thanks to Bridgford we were even helped by one of their recommended solicitor ... a young solicitor still in... (read more)
★☆☆☆☆
“Undervalued my property!!! Don't return calls!”
Written on: 01/03/2013
Disgusted by Stalybridge branch...Undervalued my property by 40k, don't return calls when they say they will. I've now asked three times for my EPC report which I paid for and still haven't received! I am going to write to head office and see my solicitor. (read more)
★☆☆☆☆
“Money for nothing.....”
Written on: 25/02/2013
bridgfords Wakefield bought out a local independent who most of us had found reasonable for years. Since then a series of petty money making charges have crept in. Many of these appear to involve no work whatsoever and come close to the 'man on the number 32 omnibus' definition of 'theft'. Service levels are average to poor. Communication slow. And the dates money hits the landlords account has gone back 5 days. (read more)
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Showing 11 - 20 of 118 Reviews
★☆☆☆☆
“Katie, Burnley office”
Written on: 12/02/2013
Went to put a formal offer in on a house, I have never been spoken too or treated in a way that was this rude ever... to the point I nearly walked out... but it's the house i would like to buy, I have since spoken to the vendor of the house and told them that they could loose a sale due to the rude attitude of [name removed]... sorry but some re-training required here and some civil manners would go a long way... I was actually asked if i was a bad debtor !... I went in with my DIP form (my... (read more)
★☆☆☆☆
“Rubbish customer service”
Written on: 03/02/2013 by LorenaBelloso (1 review written)
The Preston branch of this company has the worst customer service ever seen. We have seen three propeties adversise with them and none of them show by the so call agent. One of them she was late and the person renting the house has to show us around. We like one of the propeties we make two offers and due to the bad comunication she decided to sold it to another couple because she tought we have more cash to put a deposit than the other couple and then she tried to sold us another propety by... (read more)
★☆☆☆☆
“Absolutely terrible!! Stay away!!!!!!”
Written on: 31/01/2013 by pingu2828
Oh Bridgfords, where do i start?! To begin with they were lovely, when i went in and expressed interest about the property i was taken to view it immediatly. All staff in the branch were absolutely wonderful. After viewing said property i decided i would like to apply so filled in the application and paid the fee for the references. It was my first time renting, so i had no idea how much fees etc were but i know realise this was absolute extorsion!!!!!!!!!!!! (In total, i had to pay near... (read more)
★★★★★
“Bryony Kilpatrick and her team, Bridgfords Preston.”
Written on: 21/01/2013 by Kate.barnes1960 (1 review written)
Find Bryony always bright,cheerful and enthusiastic over the phone. She also is always available re any queries or requests and responds quickly and efficiently. Recently we re-marketed the property we let via her office and I really appreciated her suggestions and ideas, which I felt reflected both her innovative approach and experience. In addition when showing clients round I have confidence that her enthusiasm for 'the product' is a winning factor in securing a let Really pleased as... (read more)
★★☆☆☆
“WHAT A DISAPPOINTMENT”
Written on: 15/12/2012
I was persuaded to move to Bridgfords from another estate agent by the Manager at Sale branch, who promised me a fantastic service. I therefore made the move only to find out the Manager left a few days after speaking to me!! This did not bode well. On the plus side, the people in the branch were very friendly and approachable, but on the negative side I was not kept informed of viewings and other developments regarding the sale nearly enough and had to keep ringing the branch for updates.... (read more)
★★★★★
“ACCOLADE FOR BRIDGFORDS SALE, MANCHESTER, OFFICE.”
Written on: 11/12/2012
As Executor of my late mother's estate I needed to sell her house in Ashton-on-Mersey, Sale, (which is some sixty miles from my home) and was intent on achieving the best possible price. I had previously invited probate valuations from Bridgfords, among others and post-probate needed to engage an estate agent to handle the sale of the house. Approaching this task with due caution, I read the reviews on this website at the time and noted the very poor ratings for Bridgfords at the national... (read more)
★☆☆☆☆
“Disgraceful”
Written on: 07/12/2012
I walked into the local branch of Bridgfords in Sale and found nobody on the front desk. After waiting for a few minutes I heard a conversation the the back about online reviews and review centre reviews. The manager of the branch was asking her staff to ask friends to list positive reviews for Bridgfords and explained that her managers above her had asked her to pass this message on. After viewing the reviews on here I can understand why they are creating false positive reviews (to try and... (read more)
★☆☆☆☆
“Letting agents”
Written on: 06/12/2012
If you are interested in agents that 1. Loose all your sensitive paperwork 2. Talk to you like your the enemy 3. Don't contact you when they say 4. Charge highly inflated prices 5. Say they have contacted you when they clearly haven't 6.be rude to your tenants Then enjoy and use preston branch (read more)
★☆☆☆☆
“Worst Lazy Letting Agency for a Renter, just a middle...”
Written on: 04/12/2012
When first looking for an apartment, Bridgfords in Stockton Heath, Warrington kept changing the time to look at the apartments because they were "running behind". When we put money down on the apartment and we given the keys and the main door code, we went to the apartment. Found out they gave us the wrong main entrance door code, and the old key. We had to drive back to get the new key and ask a neighbour for the door code cause Bridgfords didn't know. Later found out the security alarm... (read more)
★☆☆☆☆
“Cash Purchase”
Written on: 01/12/2012 by romiley
If you offer is accepted you would expect a letter, you would expect them to get you own address correct and your solicitors and in general things that an eight year old could do. With my offer was the condition that there would be a four week exchange, and the property removed from rightmove. None have happened. Its now over two weeks and my solicitor has not seen a piece of paper work so i have pulled out felling very sorry for the vendor as I am just not going to be messed about. Even... (read more)
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Showing 21 - 30 of 118 Reviews
★☆☆☆☆
“IF YOU WANT TO FEEL UNHAPPY AND STRESSED GO HERE”
Written on: 13/11/2012 by Benn1213354
I can't for a second believe the positive reviews on here are genuine. Very rude people. They have a tough job and I feel sorry for them. It can’t be easy taking the money of honest hard working people in such an un-ethical way (since the majority of their money comes from immoral charges). THats going to play on their conscious and cause them some serious heartache. But that doesn’t excuse the way they will treat you. They will treat you like you’re scum. (read more)
★★★★★
“Quick, efficient, brill”
Written on: 05/11/2012 by Kaizer5
Bridgfords in Halifax were brilliant when I needed somewhere to live and had to move quickly! They managed to turn my checks and references around really quickly, meaning I could move within a week. It was only supposed to be a short term move, but been in for 8 months now and can't see me moving anytime soon. Have recommended to friends and family and would move again with Bridgfords if my circumstances change . (read more)
★★★★★
“Excellent customer service with a smile”
Written on: 05/11/2012
After starting my search for a new house, Bridgfords in Darlington were one of the only agents in the town to stay in touch with constant updates with new properties available to the market. After finding me a house, the staff in the office were both professional and helpful with regular updates on how things were moving along. On the day we got the keys, everything was organised for us, contracts, bank details for future rent payments and the inventory report along with meter readings. Now... (read more)
★★★★★
“Enthusiastic agents!”
Written on: 04/11/2012 by robnotbob (1 review written)
The girls in the Duke Street, Darlington office have just let my property for me. I wanted to say how impressed I was with them all! When I rang up to enquire I knew they were keen to let it, and they did that in about three days, the tenants moved in about a week later and everything has gone brilliant, so far. I have used loads of letting agents before, and a few of the smaller ones in Darlington who just don't seem to have the same drive to get you a tenant quickly. Whilst Bridgfords is... (read more)
★★★★★
“Fantastic Service!”
Written on: 23/10/2012
I recently moved into York with my partner. The staff in the office were very welcoming,helpful and they kept good contact with us unlike some of the other agents we had previously registered with, They were knowledgeable about the properties and answered any questions we had. The move in went smoothly and were very pleased with the service we received and would definitely recommend them to family and friends in the future. (read more)
★☆☆☆☆
“Avoid at all costs!”
Written on: 23/10/2012 by OneDissatisfiedCustomer (1 review written)
Bridgfords is just another name for Countrywide lettings (check their own website). It's painting over the cracks (probably at the former tenants expense. Same rude staff, same scamming ways, they use dodgy one man bands to fake receipts for work that never gets done and just write in on the inventory for the next tenant to deal with. They charge the tenant for continuing their contract, by sending a letter implying this has to be paid or move out. Save yourself a stress DO NOT USE! (read more)
★☆☆☆☆
“RUDE! AVOID THEM!”
Written on: 23/10/2012
If I could give less than 1 star I would, because the staff was always so rude and failed to fix any problems we had, always said we should speak to our landlord. I would advise anyone to AVOID them. As soon as you sign the contract the attitude change. We could not wait until our 6 month contract came to an end. (read more)
★★★★☆
“Great Service”
Written on: 22/10/2012
I needed to find a new home in York due to a job move and registered with lots of city centre agents. Bridgfords were one of the first to reply and were quick to find me a suitable property. The staff were friendly throughout and I'd recommend them. (read more)
★★★★★
“Excellent service Bridgfords York”
Written on: 22/10/2012
I have used Bridgfords Lettings for several years to let my properties. They are always friendly and helpful. Things do not always go smoothly when letting houses but the ladies in the office are always knowledgable and give the best advice. Things are alot more stress free, I know things will always be dealt with professionally. (read more)
★☆☆☆☆
“Terrible”
Written on: 22/10/2012
Absolutely terrible, no correspondance during the application process, everything was delayed, the staff didn't know what they were doing. After a month of them trying to 'speed us through' we ended up pullin out of the tenancy as we were just at our wits end. Not to mention their extortionate "good faith fees"! (read more)
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Showing 31 - 40 of 118 Reviews
★★★★☆
“Very efficient service”
Written on: 18/10/2012
York branch very efficient and knowledgable. Helped me find a fantastic property in York and was a smooth process from start to finish. Fees were more than I had budgeted for but the service and advice I received was second to none. I have already recommended them to friends. Would definitely use them again. (read more)
★☆☆☆☆
“WORST SERVICE EVER!!! TIME WASTERS, NEVER DID...”
Written on: 12/10/2012 by smittle11
Worse service ever recieved, never did any maintance work dont even though we complained once a week for months!!!!!! halifax branch had the worse service, never answered questions and failed to carry out their duties, we had two broken air vents in both bathrooms so had constent mould growing in places we didnt think to look, the living conditions we was subject too were so poor... i do not recoment bridgfords at all!! one word SH#T!!! (read more)
★★★★★
“time and effort”
Written on: 11/10/2012 by andy7878 (1 review written)
having looked for a rental property for well over 6 weeks I was beginning to loose all hope, Bridgfords took the time and effort to try and find me a property, I realise its their job but I was suprised to the effort they put in. They found me a property and I moved in within days. (read more)
★☆☆☆☆
“Bridgfords Denton... Very Poor!”
Written on: 11/10/2012 by annoyed1224
I have to say I would never use or recommend this company or their parent company, Countrywide, again! Notot only have we had 2 house sales fall through, admittedly the first was not entirely their fault, the 2nd sale has proved to be nothing more than a shambles with Bridgfords and countrywide pushing their incompetant services and advisers onto first time buyers who are quite clearly not in a position to purchase! Only use this company if you want to deal with incompetant, unprofessional... (read more)
★★★★★
“Excellent service from bridgfords Northallerton.”
Written on: 11/10/2012
I am a busy woman who has he dealings with both a few of the Bridgfords offices. I have sold a property through them and spoke to staff about renting a property. Unlike the previous reviews, I have never had a problem with communication as the teams have always been there when I have needed them. In particular, the young man in the office. They have also provided an excellent Service when it comes to mortgage advice for a colleague of mine. They by far beat the other competitors in the... (read more)
★★★★★
“Bridgfords Lettings North Shields”
Written on: 11/10/2012
Bridgfords Lettings what a great property letting experience! As a busy landlord I need to leave my property in capable hands and must say all the staff at the North Shields branch were very helpful knowledgeable and friendly, what great customer service found me a tenant quickly and provided a hassle free move in. A big thank you to all the staff for making my property and tenant find transaction so much easier. Will definitely be using this letting agent again and would recommend to... (read more)
★★★★★
“Bridfords in North Shields”
Written on: 06/10/2012
As a landlord you want to be able to make sure that your property is handled correctly. Previously Id had lots of problems of not getting money from previous letting agents as they didn’t chase up the tenant which meant I was out of pocket. After a little research I decided to try Bridfords in North Shields and I’m so very glad I did. Everything is dealt with in a very professional manner and quickly. So far so good as far as I’m concerned. (read more)
★☆☆☆☆
“AVOID! AVOID! AVOID!”
Written on: 05/10/2012 by BurnBridgfords
If i could have rated less i would! We rented through bridgfords in the North West of England. Not only are their initial fees exterminate, but their "management company" are useless. We had several issues that were not fixed 8 months after they were first notified - we were without hot water for a month. They are completely inept! As soon as they have you signed into a contract they Will ignore you and leave you counting the days until you can escape. Heed this advice and AVOID.AT... (read more)
★★★★★
“Hassle Free”
Written on: 05/10/2012
My partner and I had been searching for the ideal property to rent, on the recommedation of our friends we went to Bridgfords in North Shields. From the moment we entered the office we were made to feel welcome. I'm fussy and wanted an en suite. I was shown a list of properties that would be suitable, nothing was a bother for the staff. We originally went for 6 months renting but as everything had gone so smoothly we have decided to extend. Very happy :-) (read more)
★★★★★
“let my property quick”
Written on: 03/10/2012
I had my property on for sale, and it was unsold after 18 months, I really didnt want to let it but financially I had to. I used Bridgfords in Sale I always found them to be helpful and they found me a great tenant who will probably stay in my house for a couple of years. (read more)
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Showing 41 - 50 of 118 Reviews
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Hathor's Comment
Written on: 26/04/2013
Update: I have found a lovely cottage to rent and can move out this weekend, with three months left outstanding on my tenancy here. The landlords are refusing to refund my deposit as I am apparantly in breach of my contract, even though they do not have a HMO Licence to operate as legal Landlords. My life is in serious threat here because of the Fire Safety risks, so,surely I can not be expected to continue living here for another three months, yet I am breaking my contract?? Hilarious!!!! Bridgfords are not interested - they just told me I should dispute it myself.
Good news: Just researched and found - Massive fines of £20,000 for landlords not having a HMO Licence and huge fines for each breach of Fire Safety Order - as it is a criminal offence to put tenants in potential life threatening danger. Some landlords have been given custodial sentences. Should the lettings agents be punished too????? Are they as much in the wrong and flaunting the law.????. Also, Tenants can not be evicted by landlord if he doesn't have HMO Licence, and can claim back rent paid to him through council rent tribunal, upto 12 months. You can ask you local council office to check if you think your landlord has no LIcence and you are living in a House of Multilpe Occupancy, and get help with getting the property safe. Environmental health and Fire Risk departments are worth chatting to and will happily have a visit to your property and a chat to the landlord. ( this is just how I have interpreted research on the Internet and news reports on landlord convictions and should not be taken as fact.)