Have a picture of Talk America?, please send it to us.
| Value for Money | 1.8/10  |
|---|---|
| Overall rating | 1.3/10 |
Full review by
pcestuart
on 11th Apr 2007
User Rating : 0
Respect :
0
Good Points: None so far.
Bad Points: Perhaps the most appalling and confrontational customer service I have ever experienced anywhere.
General comments: Double billed during first month of service.
No corrected bill.
Pricing still higher than quoted.
Have had to call repeatedly but no one fixes the problem. Instead the talk america customer service reps are rude and insulting.
I wouldn't recommend Talk America.
pcestuart's review and ratings | 58 words
Review by
Lor300
on 28th Mar 2007
User Rating : 0
Respect :
0
They started to charge me for a line that was disconnected 2 years ago.
They changed rates without any notice. On the bill it had a string of other charges without any explanation. The signal quality was absolutely horrible: noise, delay and echo etc. If you try to reach customer service you have to speak with a stupid machine or wait at least 15 minutes to be connected to a human. Also, you have to call customer service only during work time i.e. you have to spend your work time fixing the h ...
Lor300's full review | 127 words
Review by
michpam
on 16th Feb 2007
User Rating : 1
Respect :
0
I've been trying for three months to get them to transfer my phone numbers to Sunrocket, and they've rejected the request twice! They are holding me hostage! I will never recommend Talk America.
michpam's full review | 50 words
Review by
techie22
on 8th Feb 2006
User Rating : 1
Respect :
0
I switched from my local provider to Talk America in order to get better service and save money each month. I could not have had a more horrible experience. The hours of operation are only until 5PM my time zone and once you do connect you have to go through an automated voice response system, then if you are lucky you will get to hold for 10 to 30 or more minutes for a live person (assuming you dont get dissconnected). Other than the service availability issue there were problems with getting a ...
techie22's full review | 258 words
Review by
joesmoe
on 28th Nov 2005
User Rating : 1
Respect :
0
The Talk America service reps didn't close my account properly. I ended up calling about 8 times just to get the service properly closed. They charged me for an extra month that I didn't use. They are closed on weekends, and the automated system makes any direct contact with agents an overall frustrating experience. Once I got to an agent, the agents were unhelpful and not at all pleasant.
If you don't like grey hairs, I would recommend you use another provider. You might even save a buck or ...
joesmoe's full review | 107 words
Review by
n2whd
on 2nd Nov 2005
User Rating : 5
Respect :
0
While I like the service Talk America has taught me the degree that todays corporations are willing to pass on the cost of doing business with their business.
n2whd's full review | 76 words
Would you like to see a review that's not being listed?
