Have a picture of Austrian Airlines?, please send it to us.
| Flight on time? | 9/10  |
|---|---|
| Customer service | 6.5/10  |
| Comfort on flight | 7/10 |
| Quality of food | 6.3/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 6.2/10 |
| Overall Rating | 7.1/10 |
Full review by
gtcbiscuit
on 18th Feb 2008
User Rating : 0
Respect :
0
Good Points: None!...
Bad Points: They just treat you as if you don't exist!...
General comments: Austrian Airlines broke my luggage, and when it came to recovering my loss!...They just made a great U-TURN and bargained with me on their own stated and reported value of my luggage!...They reported it for 250 Euro, but they wanted to pay only 100 usd!....We trust on them with our lives and our LUGGAGES!... If something happens to our luggages at their flights, it is their responsibility recover!
I am a travel professional of 25 years, do own a small Conference Organizing tour operator in Istanbul. I really was very upset for I did not have time to follow the complaint I made at the airport in Vienna, since I was supposed to catch the flight by TK to Istanbul. Therefore, I had my report written by Austrian Airlines officers at the airport in Vienna, and got back to Istanbul. Following days, I went to visit the Austrian Airlines office in Istanbul.However, Istanbul Office of Austrian Airlines (the central office at Gumussuyu) was not helpful at all...The Austrian Airlines officials in Vienna made the inspection on the luggage and gave the estimated value of 250 Euro for the damaged luggage.But Istanbul Office kept insisting that my luggage was worth 100 Euro, not more. Their rationale was that my luggage was 3 years old and got depreciation deducted...This is so unfair...So unacceptable...You cannot just break the luggage of people and turn your back to them when the time comes to recover...
gtcbiscuit's review and ratings | 253 words
Review by
Grapler
on 29th Apr 2007
User Rating : 9
Respect :
0
Overall, Austrian Airlines is a wonderful carrier. I wish United took a few lessons from Austrian!
Grapler's full review | 59 words
Review by
scunnin224
on 23rd Apr 2007
User Rating : 7
Respect :
0
Overall, Austrian is a good airline.
scunnin224's full review | 72 words
Review by
cathbeck
on 7th Feb 2007
User Rating : 7
Respect :
0
One of the best business class flights I've had.
cathbeck's full review | 36 words
Review by
crocodilexp
on 17th Nov 2005
User Rating : 10
Respect :
0
I flew BKK - VIE - TGD - VIE - BKK this summer with Austrian Airlines. It was overall the best flight I have ever taken (and I do fly a lot). The aircraft were new (B767/some regional liner). The crew was well presented and extremely polite, really going out of their way to keep the passengers comfortable. Quality was consistently good in all 4 segments, and they all arrived. Moreover, they upgraded me to business on the return leg, and agreed to change my ticket date for free. I flew on the che ...
crocodilexp's full review | 149 words
Review by
whatlep
on 30th Oct 2005
User Rating : 4
Respect :
0
Austrian Airlines handled flight CDG - VIE - CDG as Air France code shares. Pleasantly surprised by a scrupulously clean and neat cabin with more leg room than normal for bog-standard economy. Also on time both ways. However, that's the sum total of positives.
whatlep's full review | 55 words
Would you like to see a review that's not being listed?
