Air India Reviews

eleo's review has yet to be rated - Be the first!
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We travelled London-Toronto
AI changed the departure times by 6-7 hours, 2 weeks before our flight.
AI188 instead of leaving 11pm changed to 6:45 the next morning, meaning a 3:30am check-in.

They didn't bother to tell us - said they only email 1st class passengers. The website doesn't work - can't check in online.
So don't book with them if you care what time you travel!

Both flights were an hour late. Flightstats.com, and other passengers, say this is normal.
Boarding was disorganised, and delayed on both flights.
AI187 didn’t start till 10 mins before scheduled departure.
AI188 was worse, even though the flight starts from here. The many wheelchairs were lined up for 40 minutes before boarding began. We waited 2 hours in the departure lounge, while babies screamed and children grew restless. There was a long wait in the freezing tunnel leading to the plane, as everybody had been told to board at the same time.

Lots of things didn’t work:
My at-seat light shone on the next passenger.
The at-seat touch screen was so insensitive as to be useless.
Headphones broken/ don’t fit socket
The in-flight route map didn’t work.
The washbasins don’t run away, so became blocked.
No drinks offered after meals
The website doesn’t work – keeps giving wrong messages.

No choice of food, rubbish entertainment.
Plenty of wheelchairs and howling babies.

Staff unfriendly and unhelpful, attitude “we’re the national airline so we don’t have to try”. Nobody on either flight had a good word for them.

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Do not fly with Air india the flight never leaves on time air crew are never to be seen unless serving meals and check in is so slow nearly missed my flight even though arrived 3 hours early.

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Email to Air India:

"I am writing this email with much despair to discuss our recent experience on Air India flight from Ahmedabad to London Heathrow via Mumbai. Before booking the flight we clearly specified a bacinet for our one year old son, but on boarding the flight, we were rudely informed by the supervisor that it will not be offered. After further discussion, the response from the supervisor was: "You get what you pay for, there will be no child seat and we will not do anything about th ...

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Dear Sir.,

I With our Indian Passengers EY , Emirates, Air Arabia makes profit and they throw govt some and you are giving space with Jet Air ways profit.

AI and IA got more cpacity than Jet or other airlines, increase our national career or praivatise , hand hover to Ratan Tata. These good carriers are used to lift only minsters, and most of the time Ministers Bill never settled.

I remember George Fernadez called 1971 IA strike in Kalin IA Qtrs, his speech were some non quality, and Karat is ...

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30th of September

Dear Mr Jadhav:
A few days ago I travelled on your much publicized airline. As an Indian, I had been following all the recent negative news surrounding Air India but the patriotism in me wanted to give this airline a try and also help an airline that is struggling. Keep in mind that this was the first time I was travelling on Air India. I flew out from Minneapolis (US) to Kolkata (India) on the 15th of September via JFK. The connection was tedious and my flight path took me fr ...

ashokpmeena's review has yet to be rated - Be the first!
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Poor customer service. Baggage handling needs to improve. Customer service is non-existent. Unreliable flights. Zero value for ones hard earned money. But I still Want to fly With air india."Feel The Air of india Fly AirIndia".
I Love this airline but staff some time good some time very poor.Good Point Last time they upgrade me from Economy to Business.
Food Was good
Old air hostess need rest
craft (Boing 777) was nice but interior was same as old Boing 747 Need to be modernise to survive in a ...

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I was travelling from Chicago - Cochin, India via Bombay with Air India

Flight from FRA to BOM was not there. Was send to Delhi. Had to take connection to Bom and by that time my connection to Cok was gone. Had to take a deomestic flight from BOM to COK. A travel cant be worse. Irresposible about the travellers. It was like hell.

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Air India is the worst airline I ever met. Be for 2 hours before the gate closes. Air India usually deny their passengers.

H12391's review has yet to be rated - Be the first!
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My first time flying with Air India from London to Amritsar and back. Checking in was okay, or so I thought. I was greeted with a Hello which gave me that warm welcome, thinking that the flight was going to be smooth and heavenly. Anyhow, we took off half an hour after the time that was written on our tickets, a valid reason was not specified. The toilets are short of space so dress comfortably and prepare to wait in a queue. Take an extra set of earphones (as their ones don't work half the time ...

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The Air India website always says "System Busy !!!!. Please try again." After trying for an hour or so, it goes to the next screen. Where I can only pick 1 seat, even thought I had 4 people on the PNR, after that next screen says do the formalities at the airport without giving what seats were assigned. I hit back button and try again this time it says that it booked 4 seats and gives number 4A, 4B, 4C, 4D. When I selected 34A. Does this mean they gave me Business class seats? I don't think so . ...

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Air India really is the worst airline i have ever used. The pre-flight services were appalling. My flight changed destination (JFK to Newark) and then flight number, but I couldn't contact customer services from UK because their number didn't work. Emailed them via website but never got a reply. Went to airport with new 'flight receipt' to fly to Newark, BAA ground staff at LHR check in made a joke about how bad AI were, obviously common knowledge.
Flight was hell, plane was filthly, not just f ...

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I had to fly AI from HYD to LHR & return and, I would not wish it on my worst enemy. A total of 4 flights using 4 different types of planes, each worse than the other. The web-site and the printed schedule are a joke; if you are lucky you might find someone in the airport who has an inkling as to which of their flights will operate and at what time. We got on our way after Monday's flight(s) were cancelled and Tuesday's flight was delayed by a mere 5 hours or so, for me, a delay of more than 29 ...

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I am in general very satisfied with Air India. I have travelled Air India for 6 times between India-Japan, and out of 6 times, for 5 times it departed on time and reached before time, while once it departed 3 hours late, but still managed to reach before time!
Those were the times, when I was 100% vegetarian and so for food, Air India was like Mecca for me. They served best quality food in appropriate quantity. They keep on asking you whether you want anything to drink, to eat etc.!
This time, ...

anmol's review has yet to be rated - Be the first!
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Good food and services but I thought the plane was in poor condition. Overall, a good airline to travel with.

chakkchimp's review has yet to be rated - Be the first!
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Ground staff at JFK could have been more helpful but this is true of all ground staff I've dealt with.

fumidus's review has yet to be rated - Be the first!
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More attention chould be paid on Air India's superstucture - that is ONLINE SERVICE - where there is room for improvement. In 2007 I was required to travel from South Wales to London (Barcley Square office) in order to change my ticket to a different departure time. Twice in 2008 I tried to CHECK-IN via ONLINE but the web site is down.
Still, I give it a 5.

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From London Heathrow to New Delhi. It was a horror show for me....I do not have words to describe my feelings but just wanted to say I will never fly Air India again.

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Lost my luggage over THREE times...possibly the worst airline I have EVER been on! I would not recommend this airline.

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We flew with Air India on July 4th and July 21st 2008. When we came to check in it was quick and organised. When boarding we had been given seats together. The plane was on time and very clean. Service during the flight was friendly and helpful.
I would recommend them. Very good!

aksom's review has yet to be rated - Be the first!
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Price is low but if you weigh in the bad points , it quickly becomes very undesirable. The other fact is most of their planes are old and "refurbished". Some of the staff can be unfriendly.