Air India Reviews

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  • Quality of Entertainment

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Latest Reviews

★☆☆☆☆

“Lousy airline.”

Written on: 14/09/2016 by Rjoshi (1 review written)

Tata airline after nationalisation has gone from bad to worse.people in India are waiting to go after tata's new airline Vista to become international. On recent travel by airline I found the suitcase badly damaged it seemed intentionally. Two years ago some on had urinated on the suitcase.all wet and stinking of urine. The complaint at the airport everyone although made me wait 2 hours with no action. Others said the loaders are to blame and they are very powerful lot. Recent journey the… Read Full Review

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★☆☆☆☆

“never travel with Air India”

Written on: 11/09/2016 by 170Carey (1 review written)

the worst experience ever, onward journey from London to Delhi the set would not go back, foot rest broken and screen not working. no screens working at all from delhi to Colombo back and forth. on the return flight from colombo to Delhi there were no food choices left only vegetarian. had to put up with it and the passenger next to me had half of his arm on my side, so I had to lean towards my son to get some sleep… Read Full Review

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★☆☆☆☆

“The worst airline ever”

Written on: 10/05/2016 by 66Taylor (1 review written)

Always late, the staff rude and difficult to find, the food horrible, the entertainment system didn't work half of the time, the toilets in bad condition with tape and hand written notes of don't use this or flush by pushing that, etc. The interior of the plane dirty and in bad condition (you opened the overhead compartment and you can end with a part of the door in you hand), the smell in the plane was very bad, in general a horrible experience. The worse was that they retained our passports… Read Full Review

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★☆☆☆☆

“System error ”

Written on: 30/03/2016 by Robc50 (1 review written)

I booked my flight online i wanted to fly into mumbia and out of delhi not knowing how to do this i called airindia they explained that I had to click on the multi city option so i did this and paid by credit card when i got my itinerary my flight was in and out of Mumbai not what i wanted so i contacted airindia by phone they told me it was a system error and i jad to contact airindia.in they will change it so i emailed them and got a reply what do you want us todo well if its not obvious… Read Full Review

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★★★★☆

“Cheap services reasonable price”

Written on: 02/04/2015 by Jackowellman (1 review written)

I have travelled with air india in december. The prices were cheap in comparison to other airlines. The services provided to me was not bad. I booked my ticket and then had a look on all these reviews. I was scared to be honest at first. But don't see anything which is said in earlier comments and reviews. Flight was on time, food was good, services can be better no doubt about that but still fair… Read Full Review

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★☆☆☆☆

“I am scared...my flight is in 6 hours time, do I fly...”

Written on: 29/03/2015 by Charliew21 (1 review written)

I have read the reviews and I am scared to bits, I have not even boarded the plane and it makes me want to curl in a ball and cry. Maybe I should walk it from London to Delhi. At least it is safer!… Read Full Review

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★★★★★

“Not bad according to prices”

Written on: 11/03/2015 by annachadwick (1 review written)

For the first time I had a chance to fly with air india. TBH I can't find any fault with there flight or anything which is mentioned in previous comments. I was scared when I booked my flight and then had a look on reviews. I had a good flight and charges were reasonable. Moreover my flight was way ahead of time. We reached heathrow one hour before that is great. I would recommend AI to everyone. Before making an assumptions I would say fly with them and see yourself… Read Full Review

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★★★☆☆

“It's ok could be better”

Written on: 10/03/2015 by amywilson1985 (2 reviews written)

I had a chance to fly with air india from india to uk. Flight was fine and air hostess were friendly. My only concern was I got pod which was broken and some buttons were missing. I will fly with them again. The flight was good well on time too… Read Full Review

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★☆☆☆☆

“Poor customer service and poor management ”

Written on: 03/03/2015 by Matiasu488 (1 review written)

My AI flight 409 on February 20 was changed twice by air line and still the flight was delayed by more than an hour which caused to miss my connecting flight . I was forced to stay in a hotel over night in New delhi. My Hotel reservation at Mumbai had to be redone at a higher rate and was an extra expense to me . Air India has habitual answer to deny a confirm domestic flight . I paid them in Dollars two months before my trip and still i had hard time running from Air port controller to… Read Full Review

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★★★★★

“Can't complain”

Written on: 04/02/2015 by racheljoseph (1 review written)

I have travelled with Air India few times. For the budgeted airlines is one of the top choices. The planes are good the food is amazing. Nothing much to complain. They can work on air hostesses skills they are not friendly sometimes. That is the only area I think they need to improve on… Read Full Review

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★★★★★

“Good food and cheap tickets”

Written on: 03/02/2015 by StephenieFlancer (1 review written)

I have travelled with Air India recently my experience with them was one of the best. The Indian food they provided on board was quite good. I am not into chilly too much but the food was balanced not to spicy. The seats were good and nice movie library as well. I would like to recommend Air India to everyone who is fan of indian food and its cheaper then other airlines and well on time with there flights take off and arriving times… Read Full Review

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★☆☆☆☆

“Terrible Terrible Airline and Staff ”

Written on: 27/01/2015 by GazOwen (1 review written)

This is the WORST airline EVER !! The staff are rude and ignorant had ONE drink on a 9 hour flight and its not just on the plane !!! The Ground staff lied continually ,during our 31.5 hour delay in Delhi ,Leaving us to find a lounge to sleep in at our own cost ,Laughed when we complained ,walked us to the bottom of a staircase and then actually RAN back up it and left us there !!! Answered phones that didn't ring so they could walk away and leave us , i would rather BURN my money than give it… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 15/08/2014 by AlexandraDaugherty489 (1 review written)

Air India do not respect safety rules. I flew recently from Delhi to Bhopal. They do not car if passengers do not switch off their mobiles during take off and landing. We complained with the crew but they smiled and did noting… Read Full Review

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★☆☆☆☆

“AIR INDIA staff never cooperate worst flight ever”

Written on: 03/03/2014

Guys don't ever book these AIR INDIA...It is waste of money. AIR INDIA staff and manager never cooperate ..Poor customer service...All staff are mental.worst flight ever… Read Full Review

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★☆☆☆☆

“Air INDIA is poor customer Service..Sucks really hate...”

Written on: 03/03/2014

My flight time was 6:40 Chennai-Delhi, i reach airport in time get scan my baggage when i go to counter to get my original ticket they said my weight is exceeded with 2 kg..ok i said i will take it out few things and handled over to my friend who is waiting outside,the person in counter said ok i will wait..i just went for 2min and came the counter person said counter closed..what kind of customer service is this and supervisor and manager are same no refundable,no arrange for another… Read Full Review

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★☆☆☆☆

“second rate airline”

Written on: 13/02/2014 by brice1306 (3 reviews written)

B777-300ER. Economy class. reading light didn't work, footrest broken, AVOD didn't work. Cabin filthy with waste tissues and rubbish strewn round cabin . Toilets filthy with urine on floor and used tissues on floor. Childs soiled nappy hanging out of bin. Female cabin crew looked scruffy. They were rude, unhelpful and thoroughly unprofessional. Food was terrible. AVOD "entertainment" choices were very poor. Films outdated and TV choices were very poor. There was nothing to like about Air… Read Full Review

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★★★★★

“Great flight experience ”

Written on: 09/02/2014

I book my flight with air india after I read the review I want to cancel it but flight center take a responsibility if any thing happen they will arrange new flight then I decide to go with air India , flight from singapore service was good , food was delicious staff was nice flight on time and it's same on the way back to singapore .according to me staff treat to you how you treat them I will travel again with airindia… Read Full Review

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★☆☆☆☆

“Worst decision ever made. Never travel with air india”

Written on: 30/01/2014

Worst decision ever made. Never travel with air india… Read Full Review

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★☆☆☆☆

“Poor inflight service for business class ticket...”

Written on: 26/01/2014 by mathewromi (1 review written)

This is the first time I flew with Air India and I was really disappointed at the service and even more frustrated after the journey with the poor customer service. I have never experienced this in any other airline before. I paid a lot of money to book business class ticket on this flight [AI113 - 4/1/13] as I was sick and wanted to travel comfortably for the 8 hour journey. I was discharged from the hospital just 2 days before and it was very important for me to have a comfortable travel… Read Full Review

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★☆☆☆☆

“never fly air india”

Written on: 24/01/2014 by nirajs (1 review written)

Date : 20 Jan 2014 , Monday. I had an AIR India flight from GOA - Bangalore at 04:00 am from GOA (see boarding pass attached) at 04:00 am. I got a message saying flight is delayed by one hour and will fly at 05:00 am and there would be no further delays (the lady who called from AIr india said this). I had a connecting flight (Go AIr) Bangalore to Delhi at 08:20 am from Bsnagalore on the same day. Air india GOa - bangalore gets delayed and we only landed Bangalore at 07:40 am .In the flight… Read Full Review

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