Air India Reviews
Latest Reviews
★☆☆☆☆
“Fragile baggage thrown in the hold”
Written on: 16/06/2013
Our fragile baggage was thrown in the hold, so broke, and then they made no attempt to remedy the position, delaying for months, not answering emails, wanting us to be out of pocket, bullying us into trying to accept an inadequate remedy. We still haven't got anywhere close to what most people would think is reasonable, and their emails always took the tone that somehow we were in the wrong (presumably for travelling with them!). (read more)
★☆☆☆☆
“horrible customer service and worst staff cooperation”
Written on: 15/05/2013
horrible experience.wish the overall rating could be less than a black star and there could be an option of "never" for recommending a friend. the air india staff is very very rude and uncooperative. they dont have any sense of listening to their passengers.their customer care has no idea about the departure of flights(bloody why do they have that service then i dont know)the customer care misguided us to take our mumbai-hyd flight from domestic airport whereas it was to depart from the... (read more)
★★★☆☆
“Its was an Ok experience”
Written on: 14/05/2013 by vikas1208
I travelled, AI Heathrow_Mumbai_Bangalore flight on March 21. Its an afternoon flight scheduled to take off at 1.30 pm, however it took off at 2.10 pm ,a good 40 minutes delay somehow managed to reach Mumbai on time. The interiors were kind of ok considering I have travelled Jet Airways Lufthansa earlier. The seats were good enough and there good number of english and hindi movies and songs to choose. The staff members were not so young, mainly uncle and aunites adding to my... (read more)
★☆☆☆☆
“Never Fly On Air India No Customer Service Skills at all,”
Written on: 28/03/2013 by Gurparkash
I would never fly on air india and won't recommend any body to use this airline. I went to india after 23 years and i was flying with Delta. Delta doesn't go to Delhi. I stayed in Bombay one night and purchased my ticket from Air India counter, i told the ticketing clerk that i have 2 booked suitcaes and a carry on, do i have to pay for extra baggage? He said no as long as we provide the proof that our orignating city is from different country we don't have to pay for baggage. When we went... (read more)
★★☆☆☆
“yLazVpRvqnspAezjxH”
Written on: 25/03/2013
I'm staying with my in-laws in Warwick and very happy to learn I'm not the only one who won't feel right wtoihut a Sunday long-run.See you there,-Brad (read more)
★☆☆☆☆
“Unfriendly Crew - bad meals - lame entertainment system”
Written on: 18/03/2013 by SiliumSepp
I flew from Frankfurt to BKK with a stop in Dehli and lived through the worst 15h hours flight I experienced so far. The crew was unfriendly. Worst example was that you got mean stares when you tried to go to the toilet because they needed to move their lazy asses to let you through. To get something to drink you needed to ask, not that I was not able to do that, but in my experience the cabin crew for example from Tahi airline or COndor go through the aisles at least every hour... don´t... (read more)
★★★★★
“Fabulous experience with Air India”
Written on: 17/03/2013 by jackclem (1 review written)
I flew with Air India from JFK-DEL-MAA (NewYork-Delhi-Chennai) in Feb (outward) and March (inward) 2013. I have never flown with AI previously but I have flown British airways at least 20 times and once with American Airlines, Qatar and Air france. Having read many reviews about AI, I was sceptical and a bit worried before I departed from New York. When I started talking to the staff at check-in counter, I was beginning to ease. He was friendly, patient and the check-in went smoothly. While... (read more)
★☆☆☆☆
“No1 worst Airline in the world”
Written on: 14/03/2013
Travelled with my 3 yr old son alone from London to Bangalore. I was told that the bagged will be sent to Bangalore directly and I'll my Son's buggy as soon as I reach my destination. I had to face the following problems. 1. Buggy was dumped in the main baggage 2. I had to re check-in my baggage in Delhi to BLR again 3. Airline staff was rubbish 4. They don't know what they were doing. 5. Advised me to collect my buggy along with the main baggage. I didn't understand the use of carrying... (read more)
★☆☆☆☆
“India,s worst flight carrier AIR INDIA”
Written on: 11/03/2013 by Abc121
This rs the height of malfunctioning of india's government flight carrier. It reflect the way of working of government of India.this matherchod flight carrier has cancelled my flight from Mumbai to Gwalior because AI has decided not to operate in march 2013. Because they don't want to work because they want to dance in their Fathers' marriage this month. Bastered lady called me and informed with great pleasure today that they have cancelled my flight. They couldnt answer that if they dont... (read more)
★☆☆☆☆
“Worst service .Never travel with AIR INDIA ”
Written on: 11/03/2013
Worst service .Never travel with AIR INDIA (read more)
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Showing 1 - 10 of 121 Reviews
★☆☆☆☆
“Very disappointing management.”
Written on: 25/02/2013
I flew from Singapore to Delhi in an A319. The flight itself was not too bad, staff were OK (though didn't ever seem very happy about anything) but food was pretty bad. The in-flight entertainment did not work. Unfortunately, a large proportion of the luggage was left in Singapore. This in itself I can understand as a mistake, but the handling of the situation afterwards was awful. Firstly, nobody was informed about the lack of luggage, so most people were standing around the conveyor... (read more)
★★★☆☆
“Not up to the mark”
Written on: 13/02/2013 by redvanmorrison (1 review written)
We recently travelled LHR-Delhi_LHR AI 112 and AI111 in executive class and were really disappointed. The service at check in in both cities was fine but the lounges in both cities were a let down the London one was dingy and the supplied snacks were barely warm the selection of drinks was inadequate with champagne unavailable. The lounge in Delhi had not free wifi available and no alcohol at all. Air India should review their lounges as when compared to all competitors they are not good.... (read more)
★★★★☆
“Beaten my expectations!”
Written on: 11/02/2013
I traveled from London Heathrow to Ahmedabad via Mumbai and return in economy and found the international sector very comfortable, convenient and value for money. Check-in both ways was hassle free and staff were polite. Meals and snacks were provided throughout the flight so you wont be left hungry. The service by cabin crew was also at a good level and the in-flight entertainment provided also did its job. Leg room on-board the new Boeing aircraft also seemed to be more than the... (read more)
★☆☆☆☆
“Worst air line in the world ”
Written on: 08/02/2013 by Bluskyline
This airline has just been voted 3rd worst airline in the world (jan 2013) there wrong .having just experienced a 2 hr delay on an internal flight in India on the subsequent return flight witch was 4hrs delayed forced us to miss our ba connection back to the uk when I spoke to the airline rep and told them that I would have to rebook another airline at our expense there reply was " we got you hear do you expect us to pay for your missed flights " any one that deals with this airline needs... (read more)
★☆☆☆☆
“Really terrible, never take a chance”
Written on: 26/01/2013
Never, never, never take a chance. They just re-schedule your flight timings any time no all the time they change. AI Call center professionals are very smart, they would just disconnect when you try to check about schedule change. (read more)
★☆☆☆☆
“Terrible experience”
Written on: 25/01/2013 by jules6525
Firstly we could not book in online as the site was down- I called the help desk and no one could speak adequate enough English for us to get the help we required. On the aeroplane the seats and the plane was outdated and quite frankly had seen better days. All the films being shown were old and outdated! Although it did not matter as my TV did not work. On both out trip and return the food ran out on the plane so we were stuck with a vegetarian option which was a spicy bean curry. The... (read more)
★★☆☆☆
“Not a businessman's airline”
Written on: 22/01/2013
Air India is ok for poor Indian's traveling coach but not for businessman. My experience: 1. Toilet water (yes stinky brown water) backflowing and overflowing all sinks – totally gross 2. Seats that do not work 3. Seats that I do not fit in and are hard as a rock. 4. Late out of Mumbai (habitually). 5. Extremely limited movie selections unless you want to watch Planet of the Apes. 6. Blankets and pillows that smell like goat poopies. (read more)
★★★★★
“drinks on the house”
Written on: 19/01/2013
I travel between USA and INDIA every 6 months, first time travelled by AI on return between NYC AND BOM .requested for extra food got it. drinks unlimited . travelled with 4 friends . Party at 30000 feet. first airline i saw which is not into cost cutting thing (read more)
★☆☆☆☆
“Worst Flight Ever!”
Written on: 26/12/2012 by agarwaln (1 review written)
I am settled in Manhattan and go to my motherland, India, once a year. I have used AI flights on several occasions with mixed results. On positive side, it is reasonably priced for a direct flight from NY to New Delhi. Also, the ground services are decent. However, I would probably never travel with Air India again. The in-flight service is horrible. The plane smells most of the time and so does the lavatories.The flight attendants are quite rude and need to be asked 3-4 times before they... (read more)
★☆☆☆☆
“Pathetic, zero rating”
Written on: 22/12/2012 by ajbvision
AI 803, New Delhi to Bangalore. I reached the IGI airport on time and saw that the queue was a bit longer than usual. I came to know that the server was slow. I waited patiently, for my turn. When I reached the counter I was told to go to a different counter. There, I saw many other people standing in a disorderly fashion. I spoke to the 'manager' there and to my shock I came to know that the time for check in had already passed. I was asked to go to the ticket counter and change my ticket... (read more)
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Showing 11 - 20 of 121 Reviews
★☆☆☆☆
“AI126”
Written on: 16/12/2012 by girishkd
Horrible- Will Never Ever Fly by Air India. Have Preferred Air India as my friends mentioned the Food was really Good, have they really mentioned about the Horrible Service i wouldn't have booked my flights. 1) I Booked a Single Ticket from Atlanta to Hyderabad via Chicago. I flew from Atlanta to Chicago with Delta and from their to Hyd via Air India. 2) I had 3 Baggages and Both Delta and AI allowed 2 Baggages and the third one was a 46" TV as the third baggage. 3) I paid $250 when... (read more)
★☆☆☆☆
“Really Horrible!”
Written on: 01/11/2012
BKK-DEL-KTM-BKK in their so called Executive class. BKK-DEL, airplane was so old, dirty, seats are from 60's and toilet reeks of moth balls, served same food as in coach in aluminum foil container, food was bad, really bad. DEL-KTM same old airplane but tiny bit cleaner, same seats from 60's, food horrible again, difference between Non Veggie and Veggie was two pieces of chicken in same food. I asked for Coke and answer was no Soda on board. Bathroom was bit cleaner too but without paper... (read more)
★☆☆☆☆
“Disgraceful”
Written on: 24/09/2012 by Kalit (1 review written)
After 35 journeys on Air India since 2006, I have given up. Not a single benefit from the frequent flyer programme and such rude staff when I queried. Sorry, sir, click, disconnect is what I just got. (read more)
★★★★★
“AI-101, 7th sept 2012”
Written on: 10/09/2012 by MBVSubrahmanyam (1 review written)
Hyd to JFK,very decent staff.cordial,never tiring.Good entertainment.Hygenic food.I enjoyed my flight.my children will be flying quite freequently/I will recommend them to fly by Air India.And encourage ,support our own Airlines. MBVSubrahmanyam. (read more)
★★★☆☆
“Much Improved”
Written on: 29/08/2012 by AmeenKhan (4 reviews written)
I've have been flying with Air India for many year now and I have seen significant and very positive change over the past three years. They are not yet of the league of some other air carriers but they are getting closer. One of my sons who travels extensively for his employment also confirmed that they are much improved. (read more)
★☆☆☆☆
“Worst Airline In the World”
Written on: 16/08/2012 by Sri745
I booked 10 tickets for my entire family to travel to India on the EWR-BOM-MAA-EWR route. One month before flying these guys changed a directly flight from EWR-BOM-MAA to JFK-PARIS-DEL-MAA with the only option of canceling my ticket rather than provide any reduction in price. On top of that, they wouldn't provide transportation from EWR to JFK. Speaking with Customer Care is like speaking another language. Absolutely no use and can't do anything. I've never dealt with any company that's this... (read more)
★☆☆☆☆
“Pathetic service, rude staff”
Written on: 08/08/2012
Hi had booked ticket through agent Ticketstoindia.com 3 months before my travel. On the scheduled date when I reached Heathrow airport, when I was called for checking in luggage and getting boarding pass, I was told that my tickets are not confirmed! I showed them print out of confirmed itinerary but then I was sent from there to help desk which was very pathetic and rude. He told me that my tickets are blocked but not confirmed. I called ticketstoindia and was on call (mobile bill costed... (read more)
★☆☆☆☆
“Dirty. Smelly. Rude Service. Bad Experience.”
Written on: 30/07/2012 by Chuppu
Traveled in many airways and Air India was one of the worst. The plane was dirty and smelling bad. I didn't have any troubles with the oxygen level, but I saw more than 2 people fainting in the whole journey. I don't want old men to service me because they don't have patience. I got up from my seat to go to toilet and a old man shouted 'What do you want?' from the far side of the place. I mean, come on! What kinda stupidity is that? I am not going to run to him to say that I'm going to the... (read more)
★★★☆☆
“AI127 - Hyderabad to Chicago”
Written on: 18/06/2012 by Venkatasub12
Over the last weekend my parents have flown AI127. When we booked their flights we were told that this is a one stop direct flight (read not NON-STOP) from Hyderabad to Chicago. The flight leaves Hyderabad in the evening and lands in New Delhi for couple of hours of half. After that it was supposed to be a Non-stop flight to Chicago, USA. On the day of booking we had cheaper alternatives with other renowned international operators but we chose this over the others thinking the over all... (read more)
★★★★☆
“Great Seats, Great Service.”
Written on: 26/04/2012
Firstly I flew on-board Air India from Singapore- Delhi and Delhi- Frankfurt. I always enjoy my flights on the airline. I flew on-board the Boeing 77-300ER. The seats were greatly designed with a good IFE, and good design for tall people like me and offered more personal space than on-board a Emirates Boeing 777-300ER. I enjoyed the food and beverage service and there was a great choice of meals. Also the cabin crew were very fast and efficient and always smiled.I really liked Air India,... (read more)
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Showing 21 - 30 of 121 Reviews
★☆☆☆☆
“Outdated old airline”
Written on: 23/03/2012
Firstly there was a problem booking a ticket on their website (extremely old fashioned and outdated systems, which keep giving errors). I finally managed to book it. Then, they forgot to load my bags in the connecting flight and made me run around for that at the airport. When I wanted to change my return journey, I was shocked. I could only make a tentative change on the phone, and then had to carry cash payment to their office near the airport (which only works limited hours Mon-Fri). How... (read more)
★☆☆☆☆
“Horrible, rude staff. Engine problems”
Written on: 01/03/2012
My husband and I had a flight with Air India from Kathmandu, Nepal to Varanasi, India on Feb 2012. When we arrived at the airport the flight name/number was never listed in the flight information monitors. We asked about 10 times to different ground staff and no one had any idea about our flight. 30 min after our departure time they finally informed us that the incoming flight was delayed. We finally boarded the plane (18 passengers total) about 2 hours late and after keeping us inside the... (read more)
Guest's Comment
Written on: 21/04/2012
The worst Airline I have ever travelled on.
Reply to this comment
★☆☆☆☆
“Rude service, dirty plane, poor quality.”
Written on: 10/01/2012 by w8291
Air India has been the worst airline I've ever flown. My Flight from Seoul to Hong Kong (AI317) was dirty. There was trash on the floor along the outer cabin. My window was smeared with hair grease and after asking the flight attendant for a napkin to clean the window, she looked at me as if I were complaining about nothing. She didn't bring a napkin, so I had to use a pillow cover to wipe the window. The headphone jack in the arm rest was partially broken. The connection would not stay firm... (read more)
Guest's Response to w8291's Review
Written on: 13/06/2012
But Sir, you don't understand that the napkin was there for her to put makeup in the galleys and not to help you clean grease which should not have been there in the first place. her job is secure whether she smiles or not. If their jobs were tied to customer satisfaction, and weight control, they might actually behave. But until then who cares what a customer wants. What is baffling to me is why people keep subjecting themselves to horrible airline when there are other options now a days. Sorry but you get what you paid for. I know it should be better but when there is no accountability, who is going to care. Stop Flying them Now !
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★★★★★
“Second time myself and my family have travelled from...”
Written on: 18/04/2011
Second time myself and my family have travelled from LHR to ATQ on Air India. Service is brillant, staff are very polite as from check-in to flight onwards. Timing of flight is very good and food is much better than other airlines. (read more)
Guest's Comment
Written on: 20/07/2011
What utter rubbish its the worst airline ever, you must be living in a dream world you are the only person that has any thing good to say about them Hatre Air India will never use this airline or southall travel again will also publicise the the utter contempt of the management towrds customers.
This airline treats passengers like cattle and customer service is a word, that is not in the vocabulary of Air India!
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★★☆☆☆
“I and a fellow traveller have got terribly ill...”
Written on: 26/02/2011
I and a fellow traveller have got terribly ill two-three days after returning. We both had the very poor vegetarian breakfast. If you had a similar experience please post. Otherwise I don't have complaints. It was certainly cheap. (read more)
Guest's Comment
Written on: 26/04/2012
Ha! thats not the airlines fault. I always enjoy flying Air India , I usually fly Singapore - Delhi and Hong Kong- Seoul.
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★☆☆☆☆
“No web check in, no information about connection in...”
Written on: 18/02/2011
No web check in, no information about connection in Delhi for onward journey. Utter chaos on reaching Delhi that ended in almost a five and a half hour delay and confusion. Running from pillar to post between domestic and international terminals without any help and, in the end, not even an apology. (read more)
★☆☆☆☆
“The worst flight I have ever travlled....its...”
Written on: 11/02/2011
The worst flight I have ever travlled....its disgusting to say this as Indian..but this true.......I would not recommend anybody to travel on AIRINDIA....if u wannn enjoy the freaking travels...then go on.....
The worst and horrible flight
(read more)
Calvini82's Comment
Written on: 26/04/2012
When I went on Air India, (Singapore - Delhi & Hong Kong - Seoul) it was very good. The aircraft felt fresh and cabin crew were efficient. I flew on-board a Boeing 777-300ER and the seats were greatly designed for tall people like me. Air India is a good airline, but with picky passengers like yourself , you are ruining the name of our nations airline.
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★☆☆☆☆
“Customer service for Air India is a horrifying...”
Written on: 27/01/2011
Customer service for Air India is a horrifying experience. If one likes same thign being repeated again and again. You have reached the right destination.
Call AIR INDIA Customer service.. 18002237776. Supervisors disappear and no one seems to know the information. I do hope that i live to that day where i see AIR INDIA live upto it name of "Maharaja".. i wish
(read more)
★☆☆☆☆
“I was flaying from Chicago to Chennai and was hold in...”
Written on: 12/01/2011 by Ramasamy Kalimuthu (1 review written)
I was flaying from Chicago to Chennai and was hold in New Delhi Airport transfer area for 14 Hours. Even though there was fog and other Airlines flying Indian Airlines does not want fly. We stayed in local airport without food or any accommodation for whole night and Morning. They refused to give any information regarding flight. At the end passengers has to go on procession and sitting on to ground preventing other flight to take off. They have been forced to get the flight after more than... (read more)
★☆☆☆☆
“I noticed that a lot the earphones and tv screens were...”
Written on: 11/01/2011
I noticed that a lot the earphones and tv screens were not working. The film choice was very poor, but the music choice was ok. Delhi airport is great if you like waiting in slow moving queues and also being delayed for 3 hours. Customer service was incredibly poor during them 3 hours, trying to get an answer to a simlpe question was impossible. Food wasn't good, the soggy tomato and cucumber sandwich which was stuck to my plate was the worst meal. 100% never using this airline again (read more)
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Showing 31 - 40 of 121 Reviews
★☆☆☆☆
“Flight from JFK-NY to BOM via Air India ”
Written on: 31/12/2010
Flight from JFK-NY to BOM via Air India
Please rename your airline name to AIR DELAY, Stop spoiling the country's name ASAP.You DO NOT deserve to use the country's name.
Customer Service: Out of Sync..Always gives wrong information
Website: Stinking slow
I will never fly via AIR DELAY in future even if I am given free tickets, would rather walk :)
(read more)
★☆☆☆☆
“On a scale of 1 to 10, I would rate Air India at -10....”
Written on: 31/12/2010
On a scale of 1 to 10, I would rate Air India at -10. It's unbelievable and beyond frustrating how incompetent the customer service reps are at Air India. First of all, they don't even provide accurate information on flight status and then they don't have the decency to inform customers of the status of misplaced luggages. My parents flight from Kolkata to the US took them around 48 hours due to excrutiating delays and then on top of that they misplace the luggage. Claim report was filed... (read more)
★☆☆☆☆
“My folks were supposed to get in their flight today...”
Written on: 30/12/2010
My folks were supposed to get in their flight today from Newark to Mumbai, but I wasn't surprised when they weren't put on it as Air India is globally recognized for its incompetence. Their staff was pathetic as usual. My dad wears an artificial limb and I wish the Air India management could understand his plight, but they can't. No wheelchair assistance for the entire 3 hours we waited in the line. We were on time but the back-logged passengers from the previous day were given preference... (read more)
★★☆☆☆
“Important information: ”
Written on: 22/12/2010
Important information:
- I have only used Air India once.
- The flight was from Heathrow - Amritsar.
Review:
Heathrow - Amritsar flight.
My flight from Heathrow was pretty slick, and ontime. The food wasn't to my liking but everyone else seemed to be enjoying it. I think the best entertainment was probably the technology. It looked pretty battered up and most of the mini tv's did not work, however mine did. I watched a few movies and listened to music and was grateful that they had...
(read more)
★☆☆☆☆
“I have flown 100's of flights over twenty years and in...”
Written on: 12/12/2010
I have flown 100's of flights over twenty years and in my life have I never experienced such poor service as the service by air India. Both of my domestic flights in India were late - never on time. Constantly shuffled between service desks and gates. The airline is chaotic. My flight between Mumbai and Singapore more than 3 hours late causing me to miss my connecting Sydney flight. Spent the next 24 hours in Singapore, no apology, no hotel, nothing. Worst, my bag lock had been forced... (read more)
★☆☆☆☆
“I booked Air India flight from London to...”
Written on: 01/12/2010
I booked Air India flight from London to Hyderabad(India) for my wife and child and I deeply regret at the chaos all over the journey both ways. Leave alone I travel on this utterly rubbish airline again I would never suggest to anyone. Few highlights from my experience:
- During my purchase AirIndia issued a ticket for a flight which was not in service since 4 weeks. Missing 1 baggage on return flight.
- Flight for the second leg of journey was cancelled and 7 hours waiting time.Delayed...
(read more)
★☆☆☆☆
“always air india flights are late , and they have no...”
Written on: 28/11/2010
always air india flights are late , and they have no any excuse for that.on that day my flight timing is 04:45 a.m , but i was fly on 06:30 a.m and they give me a excuse ,we don't have crew.
and even they don't know how to talk with pessanger ,his way of talking is very ruddly.
so, plzz don't trewel with air india.
(read more)
★☆☆☆☆
“I payed for and booked direct flights to Amritsar...”
Written on: 11/11/2010 by dchand (1 review written)
I payed for and booked direct flights to Amritsar return to London was reccomended Air India, before travelling out was informed that the return journey would have one stop in Delhi (it was too late to book another airline for the dates required) The flights were OK'd and confirmed.
On the return Journey left at midnight to Amritsar got there 02:30 found my flight had been changed to another flight leaving at 11:00 without my knowledge the Delhi connection was also changed and was due to...
(read more)
★☆☆☆☆
“Delhi Terminal 3 with Air India. ”
Written on: 09/11/2010
Delhi Terminal 3 with Air India.
The best terminal but the worst transit in the world?
As a travel writer and publisher specialising in the Himalayan region I travel out to India fairly frequently and for more than ten years have avoided Air India because of a reputation for poor service. However, Indian friends had advised me that Air India had got better in recent years and there was now a fine new international terminal at Delhi, and so I recently travelled with Air India from London...
(read more)
★☆☆☆☆
“Useless flight, i will never recomend anyone, its...”
Written on: 08/11/2010
Useless flight, i will never recomend anyone, its worth spending more amount then travelling by Air India, We did a big mistake, my brother with his family was delayed by 6 hrs AI 126 in airport with my kids, imagine he was in airoplane for almost 4 hrs and airoplane didn not fly, now again he is in airport (AI 127) and waiting for departure after 4 hours from schedule, nothing cofirmed yet, worst part is that he was not intimated by any phone or SMS and he has been there with 2 small kids... (read more)
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Showing 41 - 50 of 121 Reviews
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Travelchennai's Response to jackclem's Review
Written on: 10/04/2013
Do you have to take your baggage in Delhi and check in again for Delhi flight? Do you have to do customs in Delhi or Chennai?
Jackclem's reply to Travelchennai's Comment
Written on: 21/04/2013
Sorry for the delayed response. Not at all. I checked in at Chennai all the way New York. Similarly, I did the customs and immigration at Chennai. When I went from New York to Chennai, I did all the customs and immigration at Chennai. Also, my bag was checked in all way from New York to Chennai. So, I just roamed about in Delhi. When I landed at Delhi, AI staff were friendly and helpful. They guided us properly during the transit.