Marks & Spencer Loyalty Card Reviews

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2.7 / 5
From 12 reviews
50% of users recommend this

  • Quality of Incentives

  • Value For Money

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★★☆☆☆
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“Disappointing rewards for loyalty”

Written on: 02/04/2013

I use my M&S Credit Card for nearly all my monthly expenditure, however for the amount of money that I spend I don't think that the rewards are that good. I feel that M&S could do more to keep their loyal users e.g. In store vouchers could be improved and coffee/tea vouchers would be a welcome gesture. I enjoy the convenience of using the credit card rather than carrying cash but feel that I am more loyal to M&S than it is to me! (read more)

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★★★★★
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“Fantastic”

Written on: 23/09/2011 by kieronbradshaw

First thing the M&S card is only good if you shop at M&S , I love being a VIP Card holder, FREE Coffee, gifts throughout the year, special offers, travel insurance, it's fantastic, plus i save my vouchers up all year and I had £230 to spend at christmas in store on food and presents. I use my M&S card for everything (petrol at Tesco, 2 lots of points in one) which i get 1 point for every pound (£10 for every £1000) and 4 points when i do my weekly food shopping in M&S (£40 for every... (read more)

Raglan's Response to kieronbradshaw's Review

Written on: 21/01/2013

I seem to spend a lot on my card but never seem to get many points ? and the vouchers that I do get are not very often, I use my card for almost everything and spend approx 900 to 1000 per month but still never seem to acccumilate many points, last time I had vouchers was way back in the summer, rang up and said that my vouchers were due in mid feb and totalled 23.00 !!!!!! see what I mean.

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★★★★☆
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“I use my M&S premium card regularly. ”

Written on: 29/10/2010

I use my M&S premium card regularly.
I use all of the vouchers which are for drinks in the cafe.
The travel insurance provided with the card is excellent.
No point in getting the card unless you are going to use it to full advantage. I enjoy getting the cash vouchers and the extra "gift" vouchers for birthday etc through the year. (read more)

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“The reasons for the very negative review are that as...”

Written on: 27/10/2010

The reasons for the very negative review are that as an overseas expat I and I expect a few others have fallen foul of a little known Term and Condition. That is to say you have to be a UK resident of a BFPO to get reward vouchers.

This TC is so unknown that Customer Service staff are unable to direct you where it can be found. They do not advise of the risks involved of moving your address overseas.

Some of their customer service staff, it is rumoured, have suggested that if you live... (read more)

Kizzy4's Comment

Written on: 21/02/2013

I have just returned to the UK from being abroad for a couple of years. I have used my M&S card on my numerous trips back to here but have received no loyalty card vouchers and just assumed that that was because my purchases were small. A month ago I moved properly back to the UK and I contacted M&S today to update my home address details only to be told that they would activate my loyalty card. I wasn't aware that it had ever been deactivated.

I am very annoyed as I have spent over £3000, purposely using this card to gain loyalty points, during the last month on hotel bills and moving into my flat. Getting connected to internet and a telephone line takes time, hence my only updating my new address details today. I can remember joining the loyalty scheme, in the company's second largest store, in Camberley, when it was launched many years ago and there was no mention of deactivating the card if I moved abroad temporarily.

I have been a loyal customer of that store, as well as the Wokingham one, and I have regularly used M&S's online service as well as their food ordering at Christmas, New Year and for sports day picnics (for 4 children at a number of schools so lots of quiches and sandwich platters). In my new city, Bath, M&S is my nearest food store and I shall be shopping there regularly.

I do hope that I will be backdated with loyalty rewards for my recent spending, at least since I have moved into my flat (I'll forget about the hotel bills), as very kindly suggested by customer services today. They've said that they will request a manual alteration to allow this. I hope so and I will definitely be looking out for the vouchers. You learn something new every day.

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★★★☆☆
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“Hi, ”

Written on: 26/06/2010 by grncourt (1 review written)

Hi,

This is more a question than a review but does anyone have a feel for the value of the points that M&S award each month depending on your spending? They're currently promoting their Premium club which costs £10 p.m. on the basis that members receive triple points. However, without knowing the value of a point, it's practically impossible to work out if I'd be better or worse off after joining.
Any thoughts please?

Nigel H Williams (read more)

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★☆☆☆☆
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“At xmas, for convenience I rec gift cards from friends...”

Written on: 08/02/2010

At xmas, for convenience I rec gift cards from friends & family as I wanted to buy a dishwasher when moving in Feb. Dissapointed to find that I cannot use them to buy dishwasher or any large household item on line on !!!!! Have sold them as they are no use to me and using the money at a competitor store. Shame (read more)

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★★☆☆☆
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“I took out the M&S card due to the 0% initial offer on...”

Written on: 18/08/2009

I took out the M&S card due to the 0% initial offer on purchases as I was anticipating large outgoings and a lean time with the end of tax year nad a new job. The voucher incentives seemed a bonus. I was surprised I could not get loyalty points if I purchased other than on the card. Also I was disappointed in my credit limit - less than half monthly take home pay.
The final nail in the coffin is the comlexities of using all the vouchers with so many Ts & Cs so I can't use this voucher for... (read more)

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☆☆☆☆☆
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“I recently received a letter informing me that a Marks...”

Written on: 05/05/2009

I recently received a letter informing me that a Marks and Spencer Loyalty Card had been inactive for a period of time and that your company just required confirmation that it was still in possession. I duely telephone your helpline to inform you that I did have the card but unfortunately my wife had died last July. Th operator was unbelievably rude and insensitive to my situation and demanded to know why the card had not been cancelled immediately. I firmly replied that I had a little more... (read more)

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“I was talked into this card by the assistant when I...”

Written on: 24/08/2008

I was talked into this card by the assistant when I was paying for a pair of trousers. I was offered a bottle of wine as an incentive. It soon became clear that it was more than a loyalty card and that it was, first and foremost, a credit card. The assistant assured me that i did not need to use that part of the facility, that I should use it just as a loyalty card. This was, knowingly or unknowingly, I know not which, inaccurate. If you don't pay using this card, you do not get loyalty... (read more)

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“I shop weekly at your store and find the staff...”

Written on: 18/03/2008

I shop weekly at your store and find the staff friendly and helpful but I must say I did prefer the store the way it was in the food hall (green as it was fresh looking and clean) instead of the black as I find it very depressing, the rest of the store is fine but the food hall is too dark. Also can't understand why collect by car in store has been moved to the far side of the store making it longer for staff to take the boxes, they should have been left where they were as when store is busy... (read more)

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★★★★☆
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“The usual 1 point for every £1 spend at M&S, 1 point...”

Written on: 31/08/2006 by XX (39 reviews written)

The usual 1 point for every £1 spend at M&S, 1 point for every £2 spend elsewhere. 100 points equivalent to £1 cash discount voucher. The loyalty scheme is attached to your &MORE credit card, which is not a bad feature that you do not have to carry extra card. However if you did not pay by your &MORE credit card (e.g., cash or other credit card), you will not be able to claim the points back later like some other loyalty cards.

Statements with reward vouchers arrive quarterly, often came... (read more)

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★★★★★
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“You can compare your and more card from Marks &...”

Written on: 14/12/2003 by anneliesemitchell (1 review written)

You can compare your and more card from Marks & Spencer with other loyalty cards (read more)

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