From the time we arrived at the hotel our holiday needs were taken care of, the staff could not do enough for us. The food was of a very good standard which reading other reviews came as a refreshing surprise. The lobby and beach bar staff were excellent as were the staff in the main restaurant. The animation team were friendly and there was no fighting or having to get out early to get a sun bed. Our cleaner did a first class job every day and the public toilets spotless. A tip would be have a good look around because we found a fourth swimming pool and bar after being there for 12 days it was so relaxing. If there was any downside to the holiday it was that our grandson (aged 12) could not speak Russian or Italian he played with a few but would have been better than using hand signs and gestures. Our room was spacious and quite (Room 350) considering the time of year August 7th - 21st, we will be going back and look forward to the same level of care we have been shown.

You get what you pay for! Whilst the hotel is luxurious and well worth its 5 star rating the accommodation in the resort would merit between 3 and 4 star!
The staff are exceptionally friendly and very obliging and the buffet style meals are quite good, although sometimes a bit repetitive. We avoided the cream based desserts as they weren't in any way refrigerated!
Try the Lebanese restaurant in the main hotel- well worth a visit.

I booked the Sheraton Sharm Hotel on an All Inclusive basis. When I arrived we were told it was not all inclusive and had to pay in the Italian restaurant and A La Carte Restaurant. Some of the bars you had to pay for too. This is wrong. Why say it's All Inclusive when it's not! Have never had a bad holiday in 25 years of going away until my visit to the Sharm Hotel in Egypt.

We stayed in the Sheraton Sharm Hotel, Breakfast was buffet style and good. Rooms where large and clean with a good selection of TV channels. Hotel staff were well presented and fairly helpfull. The in house food was average but be warned avoid the dinner buffet it cost £22 per head (which is extremley expensive for Sharm) and the food was very poor. The Complex is located on the Peace Road but is a taxi ride away from any shops, bars or nightlife. Its is worth getting out though as once outside of the hotel complex everything becomes very cheap. Visit Na'maa Bay for the closest shops and night life. One final warning do not wait to buy gift and duty free from the airport as price can be as much as double what they are in Na'maa Bay Supermarkets. You will probably come away from Egypt with the feeling that everybody was after your money. (And you would be right!!)

The Sheraton Sharm Hotel rating of 4 star was about right. There were a couple of occasions when the standards dropped, ie our room was not cleaned twice during our stay, the last time was when we had given the cleaner a tip on his final shift and he failed to return to clean the room, promising to come back in 10 minutes. Also, the waitress took two bananas from someone who was taking them out of the restaurant after their breakfast!

Having read the other reports on Sheraton Sharm Hotel I will try and make this as balanced and fair report as I can. I am writing this 2 days after returning from a week there - so I hope the comments are not only a fair reflection but also accurate.

We understood we had booked a room in the hotel and on arrival found ourselves in the resort. Not the first time this has happen (see above) - we had checked with Cosmos - before departure and were assured of a room in the hotel. On checking in - there was no movement on this from the staff on the ground. Not a great start.

We arrived on the late flight from Manchester to a dark hotel complex, and ushered straight onto a bus to our room. We unpacked and then ventured out to get something to eat. We retraced the route of the bus to the reception of the resort, and asked about what options there were to eat. We were told only 1 restaurant (the half moon) and ended up eating there. It was truly an expensive and uninspiring meal. A mistake that we did not repeat again. We later found a series of restaurants in the hotel which were better in terms of price and significantly tastier - e.g. the Italian themed restaurant is worth the money.

The rooms in the resort area are all centred around their own pool, and most rooms have a sea view - which we didn't appreciate until the morning when there was daylight. A pleasant surprise. A more unpleasant surprise was the concrete batching plant on an adjacent site to the rear of the room (Manta Block only affected by this I think).

Do not try to estimate the size of this resort. While we were able to walk around for the most part as the temperature was 34 max, if you were there in the height of summer, it would be really tiring to walk from the resort to the beach - which is accessed by getting yourself through the main hotel reception and taking the lift down 6 floors (nice views from the glazed lift however).

Showers? Treat with caution and be patient. See useful comment above! It mostly works!


Whilst there is a shuttle bus to take you around the resort and this does run frequently, we found it a pain to have to walk 5 minutes to get breakfast at the Half Moon Restaurant each morning, to then have to return to your room to then walk/bus back to reception to get picked up to go diving.

We have stayed in 3 different hotels in Sharm and thought we would treat ourselves to an alleged 5* hotel as a change. This hotel is no better than some of the others in the Ras Um Sid area, and certainly more expensive than them. I would not be prepared to stay here again as it does not represent good value for money.

I recognise that Egypt is a developing country but this does not necessitate over generous descriptions in the brochure, or the need for hotel staff to act like it is a 5* hotel - e.g. once it took 15mins of waiting at reception to get the attention of a member of staff (2 attending to people, 3 members of staff behind the desk in the same clothes, apparently doing nothing).

Just returned from fortnight at Sheraton Sharm Hotel. I Assumed I had booked into Hotel itself but herded round to the resort area. My Room was very basic, the fridge in the room managed to chill stuff after ten days! Our king size bed was two beds pushed together! The Resort catered to the large volume of Italians who holiday here. Food at the Half Moon, which is where you are allocated to eat if on half board and staying in the resort area is uninspiring and caters to the Italian clients, You can eat at other restaurants at the hotel and are discounted 40% off the final bill. This is even if you are on half board basis at the resort. Smoking everywhere particularly awful in restaurant. There are non smoking tables but you are surrounded by smoking tables so it defeats the purpose. There is a shuttle service from the hotel into Nama Bay which you pay for at the main hotel reception. I found Nama Bay to be very commercial and felt like I was somewhere on the Costa del sol and not in Egypt. On the plus side there were loads of beds on the beach and you are provided with towels no need to bring your own. The Spa was a haven for me when my husband went off diving. If you pay for treatments with a credit card they will convert the cost into US Dollars. According to our rep the best hotel in Sharm is the Hyatt Regency. Overall disappointed if you stay in the resort I would class this as a three star and no where near a five star as listed.

After being assured we were booked into the Sheraton Sharm Hotel and then receiving a letter seven days before departure saying that we were booked into the Resort(complete tour company cock-up) we approached this holiday with great trepidation. What a beautiful surprise. The resort is laid out on three very spacious levels each with its'own pool and bar and three or four two storey crescents surrounding. We had a ground floor room with Terrace and a small garden. The landscaping of the whole complex is excellent and the walk to the main hotel was most enjoyable (5-7 mins and about the only exercise we took).We had full use of the hotel facilities and it was a nice feeling to 'go home at night'. Most people we spoke to staying in the Hotel had not ventured out into the extensive grounds and had certainly missed out on some beautiful scenery.The only down side I can think of was the showers which either ran hot or cold and needed careful adjustment.(for anyone holidaying here turn the cold on first and bring the hot on very slowly),and of course the power cuts,but having lived in Asia for many years, such is life. We are planning our return.

The Sheraton Sharm HOTEL. ***IMPORTANT*** Make sure, if booking this hotel, that you find out exactly what kind of accomodation you will be staying in. The "Resort" is separate from the "Hotel" and is not shown in ANY brochure or website. We arrived, and were shown to a backpackers' dorm-type room, about 7mins walk from the Resort reception, which was not as clean as one would expect, had a non-working fridge, pancake-flat pillows, no kettle or bath and a defective shower. After the powercuts finished, our visit to the main Hotel reception established that it would cost $60 per night to move to the main hotel. The Thomas Cook rep, although sympathetic, was unable to be of much assistance, except to facilitate our move to a room closer to the reception/restuarant, which contained a fridge which was able to chill its contents to around 5 degrees below room temp. and a shower with an automatic function of changing the water temp from red hot to freezing cold and back again at will.

The FOOD. Easily the worst aspect of the hotel. Considering this was an international chain hotel, albeit with Egyptian management, the food was a disgrace. At breakfast, the scrambled egg was the only palateable item - it was accompanied by a number of lukewarm or cold items whick I would not even expect to see in an Afgan YMCA. This standard of food was typical of all the hotel's restaurants, which had limited menus, usually with several dishes unavailable, those dishes which were available usually not served as per the the menu description or, due to the non-availability in that part of the world of many essential ingredients, prepared in a most substandard manner.

The STAFF. Although friendly, seemed to have little idea of the requirements of western guests, an impression borne out by one of the European staff at the hotel who was about to resign out of frustration.

Naturally, peoples' standards differ, and I spoke to British guests at this hotel who had few complaints. In my own opinion, this hotel, in particular the food, was a great disappointment, BUT, having visited the Crowne Plaza Hotel and finding similar standards, I can only assume that these levels are typical of all "4 Star" hotels in the resort and, having visited the "5 Star" Hyatt Regency and found much better, although not up to the standard of any other 5 Star establisment I have visited in the world, food and surroundings, can only concur with the member of staff at the casino I visited, who informed me that the Hyatt, along with the Four Seasons, are the only two "quality" hotels in the resort.