Travel Republic Reviews - www.travelrepublic.co.uk

★★★★☆
4.4 / 5
279
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★★☆☆☆

“Complicated a simple situation”

Written on: 02/05/2016

The idea of a travel agents like Travel Republic is that it is easier than going direct. This was not the case. I still had to manage the hotel and flight tickets as separate bookings. Despite giving Travel Republic the Advanced Passenger Information, they did not pass the advanced passenger information to one airline. They also did not inform the hotel that we had paid for breakfast, and most importantly did not actually pay the hotel. I made my final payment to travel republic about 3 weeks… Read Full Review

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★★☆☆☆

“there is only one thing this hotel has got going for...”

Written on: 02/05/2016 by Stokes127 (1 review written)

there is only one thing this hotel has got going for it and that's food .rooms basic,beds as hard as rocks ,too much walking to get a drink ,not enough adult facilitys ,screaming kids wherever you go .wont be going back… Read Full Review

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★★☆☆☆

“After sales service needs to be greatly improved ”

Written on: 01/05/2016 by Healy1961 (1 review written)

We booked for the very first time with Travel Republic everything seemed to be going to plan and quite easy to book. The very last page we got from you said congratulations you reservation is complete we do not need to do anything else, This was printed in bold letters. Upon arriving the check in desk said they had not received confirmation from Travel Republic. I called Travel Republic trying to explain the situation to customer service. Yes I was told I had to print it off myself and I was… Read Full Review

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★★☆☆☆

“Insufficient guidance on choice of room ”

Written on: 29/02/2016 by whiterose80 (1 review written)

We went with Travel Republic due to having dozens of hotels to choose from. However, having chosen our hotel (Benal Beach) and arriving at our destination, the initial thought was 'we are here for three months?' how can this be? The room was tired looking, the freezer compartment had the door missing, so the small amount of food that we could fit in did not stay frozen for long. This is besides a long list of other negatives we found and stated in our review of Benal Beach hotel. We would… Read Full Review

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★★☆☆☆

“My Complaint went Unanswered.”

Written on: 14/01/2016 by RichT520 (1 review written)

We had a dreadful experience with our 'private transfer', booked through Travel Republic and provided by '2Travel' - the driver was late, had the wrong place for the pickup (we had to hunt him down in the airport), and deposited us without ceremony (or explanation) in the middle of Barcelona, nowhere near the hotel and without directions. It was massively over-priced - a taxi would have been far cheaper, or we could have got to the hotel from the airport via the Metro quite easily, and for less… Read Full Review

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★★☆☆☆

“2 stars due to discount, but didn't give booking to hotel”

Written on: 04/01/2016 by waztal (1 review written)

You didn't seem to inform the hotel that I had made the booking via yourself. Luckily they had spare rooms and upgraded me for free to a Junior Suite because of your mistake. They didn't even know at checkout that I had fully paid for the hotel to Travel Republic, so Im sure they will deal with yourselves. The two stars come from the discount that you guys managed to give me, I was paying about 20% less compared to my friends who booked the same room with different websites… Read Full Review

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★★☆☆☆

“Don't book your taxi through Travel Republic”

Written on: 28/12/2015

The taxi arrangements organised by Travel Republic were very poor. Not at all what you would expect in relation to a 5 star hotel. The firm they booked (Urbis) sent a very old and barely roadworthy minibus for the two of us. The driver was dangerous. We nearly had 2 collisions - one when he drove out of the hotel carpark without looking and one when a car turned right in front of us because he was far too close behind it. There were no seatbelts and the whole experience was very frightening… Read Full Review

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★★☆☆☆

“Confused identity!”

Written on: 10/11/2015 by Chrisjam40 (1 review written)

The booking process with Travel Republic worked perfectly and I was very happy with it (and in reality would probably use it again) but my problem came on arrival at the hotel where I found myself booked in as a Mr rather than a Mrs and, more worryingly, as from a totally different address (opposite end of the country!) from the one I had given. It was believed at the hotel that this mis-information had come from Travel Republic (though this may not be so). However this could have been a… Read Full Review

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★★☆☆☆

“FAIL!!!!”

Written on: 12/10/2015

Previously I have been happy with travel Republic. This time they let us down massively. Our room was double booked and one week before we were due to leave they notified us that we had been put in a hotel 20km away on the other side of the island. Our friends were booked in the original hotel so we are separated. Travel Republic blamed another agent for the double booking but did not seem to want to own the problem even though we had booked through them. I rang them up everyday twice a day to… Read Full Review

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★★☆☆☆

“Private Taxi Transfers - Tenerife South”

Written on: 03/10/2015

We booked our private taxi transfers through Travel Repulic. Your supplier .holidaytaxis.failed to turn up on arrival and return. Travel Repulic representative did arrange a 46 seater bus to take two of us to the hotel and also arranged a taxi back to the airport at the last minute when holidaytaxis's failed to turn up for the return journey. This review is to let you know that holidaytaxis.are unreliable and therefore their contract should be reviewed/terminated… Read Full Review

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★★☆☆☆

“obviously don't know anything about this hotel”

Written on: 11/09/2015 by BrianHopkinson (1 review written)

I was sold a econamy double room, the hotel doesn't have any of these rooms, as I was informed by the manager. So has any of your team members ever been to this hotel or have they just taken it out of the hotel brochure for this chain of hotels? Will i get a refund to the amount I overpaid for a double against a single???? Or do you think you are just going to brush it under the carpet?? Don't get me wrong the staff was good and capable of doing there jobs. The hotel is set in a back street… Read Full Review

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★★☆☆☆

“Allowed a family booking into a non-family room”

Written on: 25/08/2015 by spellinn (1 review written)

I searched for a room for 2 adults and a child. Chose a decent looking hotel from the results and paid the deposit only to discover that the hotel could not accommodate our child (had to sleep in the adults bed!). Customer service took days to respond, the website wanted to charge extortionate fees to cancel the booking so eventually we made a bed for our daughter on the floor!… Read Full Review

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★★☆☆☆

“not so "speedy" shuttle”

Written on: 24/08/2015 by MilesPrice17 (1 review written)

Everything went reasonably well. We paid EXTRA for a speedy shuttle to and from the hotel-airport. when we arrived in Gran Canaria the buses hadnt a clue who to take or where they were going. We eventually got there. On Return to the airport 2 weeks later, we were met with a large coach which was full of visitors, and another 2 pick ups on the way to the airport. this was easily NOT the SPEEDY SHUTTLE that we had paid EXTRA money for. The whole SPEEDY SHUTTLE option is nothing more than a… Read Full Review

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★★☆☆☆

“Nightmare this time , excellent last time !!!”

Written on: 10/08/2015 by sbMurray263 (1 review written)

We used Travel republic last year and they was excellent so we recomended to friends . However this time we got too airport and seats had been over sold so they was going to allow two of us on and the other two would be put in hotel for a night or transported to another airport , But i complained as we had a special needs child with us who was getting anxious we finally all got on but was so stressful trying to sort it out . When we arrived at our hotel after 1 am we was told they had oversold… Read Full Review

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★★☆☆☆

“No Room at the Inn ”

Written on: 07/08/2015 by GloriaFinn (1 review written)

Arrived at our hotel to be told it was over booked and our room did not exist! Not something you want to hear after a long journey and subsequent trek by tube and foot with suitcase in tow. Had it not been for the wonderful hotel staff sorting an alternative room in a sister hotel and paying for a taxi across the city to get us there, we'd have been more a little miffed. So, I don't think I'd trust this site to be provide me with an actual hotel room in future. That is all… Read Full Review

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★★☆☆☆

“foul coffee ”

Written on: 03/07/2015

Complained about coffee at breakfast second cup tasted and smelt foul staff tried to tell me it was the mug but the first tasted ok it was a dirty jug I then went to our room and vomited at reception on check out complained again and she just said have a nice day… Read Full Review

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★★☆☆☆

“customer service”

Written on: 02/07/2015 by CantuItalian263 (1 review written)

We booked 3 rooms for my family with Travel Republic, it was a celebration of my husband having the all clear from cancer, a week before we went TR called and said the hotel was overbooked and one room had been moved to the other Htop hotel a 20 minute walk away, of course we didn't want our family split up and requested they move someone else as it was just one room. The situation was resolved eventually by the assitant manager after 5 days and many phone calls from France. Customer service… Read Full Review

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★★☆☆☆

“ wrong location given for Conon Bridge hotel ”

Written on: 25/06/2015

Conon Bridge Hotel is not, as you state, located in High Street, Dingwall, but in High Street, Conon Bridge, three miles away. Travelling by train we were all set to get off at Dingwall station, which would have left us having to wait a long time for a train to Conon Bridge station or to take a taxi. Fortunately, my suspicions were aroused when I looked at the map and so I phoned the hotel and fond out the real location. It seems that you have been informed of this inaccuracy on various… Read Full Review

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★★☆☆☆

“Could have done it cheaper with jet 2 had to pay for...”

Written on: 21/06/2015 by hnGlover220 (1 review written)

Could have done it cheaper with jet 2 had to pay for my boarding passes at the airport this put extra cost on my holiday ,jet 2 told me it had I should be able to claim it back of travel Republic but I don't think I would get any joy so I think I will just say lesson learned .i go away at least five times a year so I will a to be more careful next time… Read Full Review

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★★☆☆☆

“Contacting Travel Republic difficult”

Written on: 15/06/2015 by JohnLitho (1 review written)

We had transfer issues back to the airport, basically the transfer didn't turn up at the agreed location, we managed to call the number on the confirmed fax, they answered immediately and said they would ring back to update us where the driver was. Never contacted us back, rang them back constantly and they ignored my calls or just rejected my calls. Left having to arrange own transport, by which time left little time to get to the airport in time. Having returned back to the UK, I have spent… Read Full Review

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