Travel Republic Reviews - www.travelrepublic.co.uk

★★★★☆
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★★☆☆☆

“Allowed a family booking into a non-family room”

Written on: 25/08/2015 by spellinn (1 review written)

I searched for a room for 2 adults and a child. Chose a decent looking hotel from the results and paid the deposit only to discover that the hotel could not accommodate our child (had to sleep in the adults bed!). Customer service took days to respond, the website wanted to charge extortionate fees to cancel the booking so eventually we made a bed for our daughter on the floor!… Read Full Review

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★★☆☆☆

“not so "speedy" shuttle”

Written on: 24/08/2015 by MilesPrice17 (1 review written)

Everything went reasonably well. We paid EXTRA for a speedy shuttle to and from the hotel-airport. when we arrived in Gran Canaria the buses hadnt a clue who to take or where they were going. We eventually got there. On Return to the airport 2 weeks later, we were met with a large coach which was full of visitors, and another 2 pick ups on the way to the airport. this was easily NOT the SPEEDY SHUTTLE that we had paid EXTRA money for. The whole SPEEDY SHUTTLE option is nothing more than a… Read Full Review

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★★☆☆☆

“Nightmare this time , excellent last time !!!”

Written on: 10/08/2015 by sbMurray263 (1 review written)

We used Travel republic last year and they was excellent so we recomended to friends . However this time we got too airport and seats had been over sold so they was going to allow two of us on and the other two would be put in hotel for a night or transported to another airport , But i complained as we had a special needs child with us who was getting anxious we finally all got on but was so stressful trying to sort it out . When we arrived at our hotel after 1 am we was told they had oversold… Read Full Review

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★★☆☆☆

“No Room at the Inn ”

Written on: 07/08/2015 by GloriaFinn (1 review written)

Arrived at our hotel to be told it was over booked and our room did not exist! Not something you want to hear after a long journey and subsequent trek by tube and foot with suitcase in tow. Had it not been for the wonderful hotel staff sorting an alternative room in a sister hotel and paying for a taxi across the city to get us there, we'd have been more a little miffed. So, I don't think I'd trust this site to be provide me with an actual hotel room in future. That is all… Read Full Review

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★★☆☆☆

“foul coffee ”

Written on: 03/07/2015

Complained about coffee at breakfast second cup tasted and smelt foul staff tried to tell me it was the mug but the first tasted ok it was a dirty jug I then went to our room and vomited at reception on check out complained again and she just said have a nice day… Read Full Review

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★★☆☆☆

“customer service”

Written on: 02/07/2015 by CantuItalian263 (1 review written)

We booked 3 rooms for my family with Travel Republic, it was a celebration of my husband having the all clear from cancer, a week before we went TR called and said the hotel was overbooked and one room had been moved to the other Htop hotel a 20 minute walk away, of course we didn't want our family split up and requested they move someone else as it was just one room. The situation was resolved eventually by the assitant manager after 5 days and many phone calls from France. Customer service… Read Full Review

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★★☆☆☆

“ wrong location given for Conon Bridge hotel ”

Written on: 25/06/2015

Conon Bridge Hotel is not, as you state, located in High Street, Dingwall, but in High Street, Conon Bridge, three miles away. Travelling by train we were all set to get off at Dingwall station, which would have left us having to wait a long time for a train to Conon Bridge station or to take a taxi. Fortunately, my suspicions were aroused when I looked at the map and so I phoned the hotel and fond out the real location. It seems that you have been informed of this inaccuracy on various… Read Full Review

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★★☆☆☆

“Could have done it cheaper with jet 2 had to pay for...”

Written on: 21/06/2015 by hnGlover220 (1 review written)

Could have done it cheaper with jet 2 had to pay for my boarding passes at the airport this put extra cost on my holiday ,jet 2 told me it had I should be able to claim it back of travel Republic but I don't think I would get any joy so I think I will just say lesson learned .i go away at least five times a year so I will a to be more careful next time… Read Full Review

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★★☆☆☆

“Contacting Travel Republic difficult”

Written on: 15/06/2015 by JohnLitho (1 review written)

We had transfer issues back to the airport, basically the transfer didn't turn up at the agreed location, we managed to call the number on the confirmed fax, they answered immediately and said they would ring back to update us where the driver was. Never contacted us back, rang them back constantly and they ignored my calls or just rejected my calls. Left having to arrange own transport, by which time left little time to get to the airport in time. Having returned back to the UK, I have spent… Read Full Review

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★★☆☆☆

“Dissapointing”

Written on: 29/04/2015 by ymShaw247 (1 review written)

Booked the Ambassador Playa 2 but this was changed to the Ambassador Playa I was lead to believe that the Ambassador Playa 2 was closed from November to May not the case could not in all honestly recommend the site to anyone although I have used it on several occasions but will look around before I ever book with them again and only as a last resort very disappointed in being mislead about the accommodation not being available only to find out this was totally untrue… Read Full Review

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★★☆☆☆

“The service is good , but when the person later than...”

Written on: 18/04/2015 by 408McGraw (1 review written)

The service is good , but when the person later than access time did not know what to do and no one knows the company I agonized until I found a place is very difficult and not easy The back is the best and easiest comes because the bus takes you from the hotel… Read Full Review

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★★☆☆☆

“seems good until something goes wrong”

Written on: 12/04/2015 by LilliannaFarley490 (1 review written)

Book with at your risk. The holiday was all fine apart from the transfer to resort. They never turned up!!! On phoning transfer company was told to get a taxi and claim money back. Ok bit inconvenient but not a disaster, or so we thought. It was this part that we have had a problem. Travel republic don't want to refund us the taxi fare, even with proof of phoning and receipt they don't want to know. Now they are completely ignoring us! All this just to get out of a 40 pound refund. Would never… Read Full Review

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★★☆☆☆

“Just been left to rot”

Written on: 09/04/2015 by perrysand (1 review written)

Its a shame as this hotel could be a lot better. Very out dated our room 202 never been touch by tradesmen since it was built,cracked bathroom tiles that let in water and caused a damp smell. Very basic food beer was good watered down cheap drinks summed the place up. Never a three star basic two star. This didnt bother us but we was the only english there… Read Full Review

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★★☆☆☆

“Unfair cost of flight borne by customer”

Written on: 05/04/2015 by Booshams (1 review written)

Cost of the flight increased substantially minutes after paying for the holiday in full without giving me the option of cancelling the hotel as it seems the hotel booking was non-refundable. If the company reserves the right of changing the cost of the flight, why can't I as a customer given rights of cancelling the holiday in situations like this? When I agreed to paying extra I asked the representative whether the price is likely to increase again. I was then categorically assured by the… Read Full Review

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★★☆☆☆

“Speedy shuttle ?”

Written on: 30/03/2015 by Motocross82 (1 review written)

Finally found a small glass booth with no sign of TL travel & the lady at reception did not seem to know of the company or our booking even after handing her our paperwork. We were told to wait on the bench for 20 minutes with some other of your guests for the bus to arrive,it did on the opposite side of the bus park. The return journey did not happen as our hotel did not receive an email from TL to say the time of pick up & the hotel reception also phone the no. Given + the emergency no. To… Read Full Review

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★★☆☆☆

“Inefficient”

Written on: 04/03/2015 by puBartlett415 (1 review written)

First and last time I will book with them. Not impressed in the least. Inefficient phone support. Unfortunately I got annoyed on the phone, a rarity for me, but when dealing with inefficiency I have no patience. Especially being put on hold for an extended period of time. When I mentioned this they said they would call me back. Why couldn't they have suggested this in the fist place rather than leaving me on hold… Read Full Review

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★★☆☆☆

“NO speedy tavel”

Written on: 18/02/2015 by DWalton4 (1 review written)

After waiting 50 minutes for our Speedy transfer,we lost patience with J L travel in Tenerife ,and got a taxi. JL travel were very rude and very unhelpful ,as was travel Republic when I phoned trying to resolve this matter. We have emailed travel Republic explaining what happened,but have had no reply.Im now 25 euro out of pocket. Very disappointed with your service .and very dissatisfied with JL travel,it would be quicker and cheaper to get Taxi . JL travel provided no transfer from… Read Full Review

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★★☆☆☆

“Unhelpful staff ”

Written on: 26/01/2015

I have booked through travel republic previously so decided to try to book through them again but when trying to book two rooms at an all inclusive hotel I found the room for 1 person was more expensive in total than a room for 2 people. I accept you have to pay the same for 1 person in a double room as for 2 people and single rooms are not usually available but don't expect to pay more for 1 person than 2. When I rung travel republic the girl on the phone was most unhelpful so I phoned… Read Full Review

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★★☆☆☆

“Overbooked hotel and poor customer service”

Written on: 30/12/2014 by Joma1978 (1 review written)

Booked hotel acom in April for Xmas through Travel Republic,informed in November hotel overbooked and offered alternative acom which was not acceptable to us.This also happened to a friend I had recommended use Travel Republic this year.i booked alternative acom with Travel Republic and asked them to change detail of transfer from airport,I was told I would need to cancel original and re book but the price had gone up I argued this and they agreed to waiver the extra charge.Several lengthy… Read Full Review

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★★☆☆☆

“More two star than three: Los Cardones”

Written on: 25/12/2014 by DonavanLewis381 (1 review written)

In the nineties this would have been a good standard of accommodation but it has been poorly maintained and is now in need of refurbishment. There is NO gym as advertised on Travel Republic. There was no working washing machine, as referred to in reviews. I can only imagine that these are in private apartments. I stayed in 45 and 48, neither of which have a functioning washing machine, just an old one with a notice saying out of order. Positives: Superb location in the centre of Playa de las… Read Full Review

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