Travel Republic Reviews - www.travelrepublic.co.uk

★★★★☆
4.4 / 5
259
94.2% of users recommend this
? Ask our helpful community of experts about this product or company
Travel Republic - www.travelrepublic.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆

“Dissapointing”

Written on: 29/04/2015 by ymShaw247 (1 review written)

Booked the Ambassador Playa 2 but this was changed to the Ambassador Playa I was lead to believe that the Ambassador Playa 2 was closed from November to May not the case could not in all honestly recommend the site to anyone although I have used it on several occasions but will look around before I ever book with them again and only as a last resort very disappointed in being mislead about the accommodation not being available only to find out this was totally untrue… Read Full Review

Report this review
★★☆☆☆

“The service is good , but when the person later than...”

Written on: 18/04/2015 by 408McGraw (1 review written)

The service is good , but when the person later than access time did not know what to do and no one knows the company I agonized until I found a place is very difficult and not easy The back is the best and easiest comes because the bus takes you from the hotel… Read Full Review

Report this review
★★☆☆☆

“seems good until something goes wrong”

Written on: 12/04/2015 by LilliannaFarley490 (1 review written)

Book with at your risk. The holiday was all fine apart from the transfer to resort. They never turned up!!! On phoning transfer company was told to get a taxi and claim money back. Ok bit inconvenient but not a disaster, or so we thought. It was this part that we have had a problem. Travel republic don't want to refund us the taxi fare, even with proof of phoning and receipt they don't want to know. Now they are completely ignoring us! All this just to get out of a 40 pound refund. Would never… Read Full Review

Report this review
★★☆☆☆

“Just been left to rot”

Written on: 09/04/2015 by perrysand (1 review written)

Its a shame as this hotel could be a lot better. Very out dated our room 202 never been touch by tradesmen since it was built,cracked bathroom tiles that let in water and caused a damp smell. Very basic food beer was good watered down cheap drinks summed the place up. Never a three star basic two star. This didnt bother us but we was the only english there… Read Full Review

Report this review
★★☆☆☆

“Unfair cost of flight borne by customer”

Written on: 05/04/2015 by Booshams (1 review written)

Cost of the flight increased substantially minutes after paying for the holiday in full without giving me the option of cancelling the hotel as it seems the hotel booking was non-refundable. If the company reserves the right of changing the cost of the flight, why can't I as a customer given rights of cancelling the holiday in situations like this? When I agreed to paying extra I asked the representative whether the price is likely to increase again. I was then categorically assured by the… Read Full Review

Report this review
★★☆☆☆

“Speedy shuttle ?”

Written on: 30/03/2015 by Motocross82 (1 review written)

Finally found a small glass booth with no sign of TL travel & the lady at reception did not seem to know of the company or our booking even after handing her our paperwork. We were told to wait on the bench for 20 minutes with some other of your guests for the bus to arrive,it did on the opposite side of the bus park. The return journey did not happen as our hotel did not receive an email from TL to say the time of pick up & the hotel reception also phone the no. Given + the emergency no. To… Read Full Review

Report this review
★★☆☆☆

“Inefficient”

Written on: 04/03/2015 by puBartlett415 (1 review written)

First and last time I will book with them. Not impressed in the least. Inefficient phone support. Unfortunately I got annoyed on the phone, a rarity for me, but when dealing with inefficiency I have no patience. Especially being put on hold for an extended period of time. When I mentioned this they said they would call me back. Why couldn't they have suggested this in the fist place rather than leaving me on hold… Read Full Review

Report this review
★★☆☆☆

“NO speedy tavel”

Written on: 18/02/2015 by DWalton4 (1 review written)

After waiting 50 minutes for our Speedy transfer,we lost patience with J L travel in Tenerife ,and got a taxi. JL travel were very rude and very unhelpful ,as was travel Republic when I phoned trying to resolve this matter. We have emailed travel Republic explaining what happened,but have had no reply.Im now 25 euro out of pocket. Very disappointed with your service .and very dissatisfied with JL travel,it would be quicker and cheaper to get Taxi . JL travel provided no transfer from… Read Full Review

Report this review
★★☆☆☆

“Unhelpful staff ”

Written on: 26/01/2015

I have booked through travel republic previously so decided to try to book through them again but when trying to book two rooms at an all inclusive hotel I found the room for 1 person was more expensive in total than a room for 2 people. I accept you have to pay the same for 1 person in a double room as for 2 people and single rooms are not usually available but don't expect to pay more for 1 person than 2. When I rung travel republic the girl on the phone was most unhelpful so I phoned… Read Full Review

Report this review
★★☆☆☆

“Overbooked hotel and poor customer service”

Written on: 30/12/2014 by Joma1978 (1 review written)

Booked hotel acom in April for Xmas through Travel Republic,informed in November hotel overbooked and offered alternative acom which was not acceptable to us.This also happened to a friend I had recommended use Travel Republic this year.i booked alternative acom with Travel Republic and asked them to change detail of transfer from airport,I was told I would need to cancel original and re book but the price had gone up I argued this and they agreed to waiver the extra charge.Several lengthy… Read Full Review

Report this review
★★☆☆☆

“More two star than three: Los Cardones”

Written on: 25/12/2014 by DonavanLewis381 (1 review written)

In the nineties this would have been a good standard of accommodation but it has been poorly maintained and is now in need of refurbishment. There is NO gym as advertised on Travel Republic. There was no working washing machine, as referred to in reviews. I can only imagine that these are in private apartments. I stayed in 45 and 48, neither of which have a functioning washing machine, just an old one with a notice saying out of order. Positives: Superb location in the centre of Playa de las… Read Full Review

Report this review
★★☆☆☆

“Pay for what you get”

Written on: 10/12/2014

Staff, no fault. Food needs to be substantially upgraded. Room I had was OK but bathroom needs gutted, black mould is not a good advert. Towels were a disgrace. Would only consider staying there on room only basis in future, if at all… Read Full Review

Report this review
★★☆☆☆

“Requests not heard”

Written on: 02/12/2014 by Carla1974 (1 review written)

I made a request of a room with a view and a double bed. When we arrived we had two single beds and no view!! I spoke to the reception about this and they said they didn't receive anything from Travel Republic about this but they did move us the following day… Read Full Review

Report this review
★★☆☆☆

“Transfer a nightmare”

Written on: 24/11/2014 by valks (2 reviews written)

We recently booked a holiday with Travel Republic to Morocco and also booked the transfers at the same time. As we were travelling with our 1 year old we made sure after 3 phones calls and an email that a child seat would be provided in our private transfer, which we paid an additional premium for. on arrival it was not there and we were not happy with travelling in Morocco with my daughter on my lap for 45 mins as the driving was a little scary- the rep assured us we would have the child seat… Read Full Review

Report this review
★★☆☆☆

“Look at other hotels”

Written on: 31/10/2014 by LeslyHill (1 review written)

Not the best hotel. Very dated and dirty around the pool. Had to eat out every night even though we had booked all inclusive. Cost an extra £300. Hotel needs a big make over. Def not 3 star… Read Full Review

Report this review
★★☆☆☆

“Refund policy”

Written on: 23/08/2014 by AliyahStuart455 (1 review written)

Be careful, if you buy tickets for an event and you want a refund . Policy states that you have to send back tickets or in our case a piece of paper to get the tickets at the venue before they refund ! Through no fault of our own event that they advertised was not as stated on their website so I asked for refund . Cost me over £6 to send recorded del next day again have to apply for refund separately for that cost to be refunded… Read Full Review

Report this review
★★☆☆☆

“wrong info given”

Written on: 19/08/2014 by AngelaGW (1 review written)

Travel Republic have wrong information on the website regarding the Ustun Hotel. I had previously stayed at the Ustun Hotel which was in a nice area close to where I wanted to be. When I arrived at the hotel I thought I was staying in I realised they did not have my booking. The staff there informed me that I may be booked in to a hotel that used to be called Ustun hotel. I am unsure how long ago the hotel changed it's name but when I arrived there everything was branded with the new name. If I… Read Full Review

Report this review
★★☆☆☆

“Excellent service ”

Written on: 18/08/2014 by Andy211 (1 review written)

The value was very good, I was concerned after booking that I made the confirmation correctly, I contacted the office and service I received was superb and extremely helpful and reassuring. I would definitely go to Travel Republic to look for a holiday in future and recommend travel republic To friends and family… Read Full Review

Report this review
★★☆☆☆

“Awful Complaints Procedure”

Written on: 21/07/2014 by dudders82 (1 review written)

28 days to even respond. Complaint was closed without checking with us first. Therefore had to reopen a new case (another 28 days wait). AGAIN closed without desired resolution. We required a full refund from our hotel as per Hotels advice due to a faulty fire alarm that went off all night. The hotel advised us to speak with Travel Republic and they would grant a full refund. The hotel rejected this (which is another issue) but I feel Travel Republic should have been on our side, as we… Read Full Review

Report this review
★★☆☆☆

“reserva londres juny 2014”

Written on: 13/07/2014 by DarrylDoherty (1 review written)

En el hotel NH Harrington de Londres, no tenian la reserva de 2 noches , hecha a través de Travel Repúblic y el hotel estaba lleno. Habíamos pagado ya la estancia. Despues de esperar un rato, en el hotel se pusieron en contacto, y nos dijeron que habia habido un problema de "comunicación" por Travel Repúblic y nos consiguieron una habitación. Bien por el hotel. Mal por Travel Republic. Junio de 2014 … Read Full Review

Report this review
overview