Travel Republic Reviews - www.travelrepublic.co.uk

★★★★☆
4.4 / 5
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★★☆☆☆

“My Complaint went Unanswered.”

Written on: 14/01/2016 by RichT520 (1 review written)

We had a dreadful experience with our 'private transfer', booked through Travel Republic and provided by '2Travel' - the driver was late, had the wrong place for the pickup (we had to hunt him down in the airport), and deposited us without ceremony (or explanation) in the middle of Barcelona, nowhere near the hotel and without directions. It was massively over-priced - a taxi would have been far cheaper, or we could have got to the hotel from the airport via the Metro quite easily, and for less… Read Full Review

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★★☆☆☆

“2 stars due to discount, but didn't give booking to hotel”

Written on: 04/01/2016 by waztal (1 review written)

You didn't seem to inform the hotel that I had made the booking via yourself. Luckily they had spare rooms and upgraded me for free to a Junior Suite because of your mistake. They didn't even know at checkout that I had fully paid for the hotel to Travel Republic, so Im sure they will deal with yourselves. The two stars come from the discount that you guys managed to give me, I was paying about 20% less compared to my friends who booked the same room with different websites… Read Full Review

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★★☆☆☆

“Don't book your taxi through Travel Republic”

Written on: 28/12/2015

The taxi arrangements organised by Travel Republic were very poor. Not at all what you would expect in relation to a 5 star hotel. The firm they booked (Urbis) sent a very old and barely roadworthy minibus for the two of us. The driver was dangerous. We nearly had 2 collisions - one when he drove out of the hotel carpark without looking and one when a car turned right in front of us because he was far too close behind it. There were no seatbelts and the whole experience was very frightening… Read Full Review

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★★☆☆☆

“Confused identity!”

Written on: 10/11/2015 by Chrisjam40 (1 review written)

The booking process with Travel Republic worked perfectly and I was very happy with it (and in reality would probably use it again) but my problem came on arrival at the hotel where I found myself booked in as a Mr rather than a Mrs and, more worryingly, as from a totally different address (opposite end of the country!) from the one I had given. It was believed at the hotel that this mis-information had come from Travel Republic (though this may not be so). However this could have been a… Read Full Review

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★★☆☆☆

“FAIL!!!!”

Written on: 12/10/2015

Previously I have been happy with travel Republic. This time they let us down massively. Our room was double booked and one week before we were due to leave they notified us that we had been put in a hotel 20km away on the other side of the island. Our friends were booked in the original hotel so we are separated. Travel Republic blamed another agent for the double booking but did not seem to want to own the problem even though we had booked through them. I rang them up everyday twice a day to… Read Full Review

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★★☆☆☆

“Private Taxi Transfers - Tenerife South”

Written on: 03/10/2015

We booked our private taxi transfers through Travel Repulic. Your supplier .holidaytaxis.failed to turn up on arrival and return. Travel Repulic representative did arrange a 46 seater bus to take two of us to the hotel and also arranged a taxi back to the airport at the last minute when holidaytaxis's failed to turn up for the return journey. This review is to let you know that holidaytaxis.are unreliable and therefore their contract should be reviewed/terminated… Read Full Review

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★★☆☆☆

“obviously don't know anything about this hotel”

Written on: 11/09/2015 by BrianHopkinson (1 review written)

I was sold a econamy double room, the hotel doesn't have any of these rooms, as I was informed by the manager. So has any of your team members ever been to this hotel or have they just taken it out of the hotel brochure for this chain of hotels? Will i get a refund to the amount I overpaid for a double against a single???? Or do you think you are just going to brush it under the carpet?? Don't get me wrong the staff was good and capable of doing there jobs. The hotel is set in a back street… Read Full Review

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★★☆☆☆

“Allowed a family booking into a non-family room”

Written on: 25/08/2015 by spellinn (1 review written)

I searched for a room for 2 adults and a child. Chose a decent looking hotel from the results and paid the deposit only to discover that the hotel could not accommodate our child (had to sleep in the adults bed!). Customer service took days to respond, the website wanted to charge extortionate fees to cancel the booking so eventually we made a bed for our daughter on the floor!… Read Full Review

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★★☆☆☆

“not so "speedy" shuttle”

Written on: 24/08/2015 by MilesPrice17 (1 review written)

Everything went reasonably well. We paid EXTRA for a speedy shuttle to and from the hotel-airport. when we arrived in Gran Canaria the buses hadnt a clue who to take or where they were going. We eventually got there. On Return to the airport 2 weeks later, we were met with a large coach which was full of visitors, and another 2 pick ups on the way to the airport. this was easily NOT the SPEEDY SHUTTLE that we had paid EXTRA money for. The whole SPEEDY SHUTTLE option is nothing more than a… Read Full Review

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★★☆☆☆

“Nightmare this time , excellent last time !!!”

Written on: 10/08/2015 by sbMurray263 (1 review written)

We used Travel republic last year and they was excellent so we recomended to friends . However this time we got too airport and seats had been over sold so they was going to allow two of us on and the other two would be put in hotel for a night or transported to another airport , But i complained as we had a special needs child with us who was getting anxious we finally all got on but was so stressful trying to sort it out . When we arrived at our hotel after 1 am we was told they had oversold… Read Full Review

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★★☆☆☆

“No Room at the Inn ”

Written on: 07/08/2015 by GloriaFinn (1 review written)

Arrived at our hotel to be told it was over booked and our room did not exist! Not something you want to hear after a long journey and subsequent trek by tube and foot with suitcase in tow. Had it not been for the wonderful hotel staff sorting an alternative room in a sister hotel and paying for a taxi across the city to get us there, we'd have been more a little miffed. So, I don't think I'd trust this site to be provide me with an actual hotel room in future. That is all… Read Full Review

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★★☆☆☆

“foul coffee ”

Written on: 03/07/2015

Complained about coffee at breakfast second cup tasted and smelt foul staff tried to tell me it was the mug but the first tasted ok it was a dirty jug I then went to our room and vomited at reception on check out complained again and she just said have a nice day… Read Full Review

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★★☆☆☆

“customer service”

Written on: 02/07/2015 by CantuItalian263 (1 review written)

We booked 3 rooms for my family with Travel Republic, it was a celebration of my husband having the all clear from cancer, a week before we went TR called and said the hotel was overbooked and one room had been moved to the other Htop hotel a 20 minute walk away, of course we didn't want our family split up and requested they move someone else as it was just one room. The situation was resolved eventually by the assitant manager after 5 days and many phone calls from France. Customer service… Read Full Review

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★★☆☆☆

“ wrong location given for Conon Bridge hotel ”

Written on: 25/06/2015

Conon Bridge Hotel is not, as you state, located in High Street, Dingwall, but in High Street, Conon Bridge, three miles away. Travelling by train we were all set to get off at Dingwall station, which would have left us having to wait a long time for a train to Conon Bridge station or to take a taxi. Fortunately, my suspicions were aroused when I looked at the map and so I phoned the hotel and fond out the real location. It seems that you have been informed of this inaccuracy on various… Read Full Review

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★★☆☆☆

“Could have done it cheaper with jet 2 had to pay for...”

Written on: 21/06/2015 by hnGlover220 (1 review written)

Could have done it cheaper with jet 2 had to pay for my boarding passes at the airport this put extra cost on my holiday ,jet 2 told me it had I should be able to claim it back of travel Republic but I don't think I would get any joy so I think I will just say lesson learned .i go away at least five times a year so I will a to be more careful next time… Read Full Review

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★★☆☆☆

“Contacting Travel Republic difficult”

Written on: 15/06/2015 by JohnLitho (1 review written)

We had transfer issues back to the airport, basically the transfer didn't turn up at the agreed location, we managed to call the number on the confirmed fax, they answered immediately and said they would ring back to update us where the driver was. Never contacted us back, rang them back constantly and they ignored my calls or just rejected my calls. Left having to arrange own transport, by which time left little time to get to the airport in time. Having returned back to the UK, I have spent… Read Full Review

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★★☆☆☆

“Dissapointing”

Written on: 29/04/2015 by ymShaw247 (1 review written)

Booked the Ambassador Playa 2 but this was changed to the Ambassador Playa I was lead to believe that the Ambassador Playa 2 was closed from November to May not the case could not in all honestly recommend the site to anyone although I have used it on several occasions but will look around before I ever book with them again and only as a last resort very disappointed in being mislead about the accommodation not being available only to find out this was totally untrue… Read Full Review

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★★☆☆☆

“The service is good , but when the person later than...”

Written on: 18/04/2015 by 408McGraw (1 review written)

The service is good , but when the person later than access time did not know what to do and no one knows the company I agonized until I found a place is very difficult and not easy The back is the best and easiest comes because the bus takes you from the hotel… Read Full Review

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★★☆☆☆

“seems good until something goes wrong”

Written on: 12/04/2015 by LilliannaFarley490 (1 review written)

Book with at your risk. The holiday was all fine apart from the transfer to resort. They never turned up!!! On phoning transfer company was told to get a taxi and claim money back. Ok bit inconvenient but not a disaster, or so we thought. It was this part that we have had a problem. Travel republic don't want to refund us the taxi fare, even with proof of phoning and receipt they don't want to know. Now they are completely ignoring us! All this just to get out of a 40 pound refund. Would never… Read Full Review

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★★☆☆☆

“Just been left to rot”

Written on: 09/04/2015 by perrysand (1 review written)

Its a shame as this hotel could be a lot better. Very out dated our room 202 never been touch by tradesmen since it was built,cracked bathroom tiles that let in water and caused a damp smell. Very basic food beer was good watered down cheap drinks summed the place up. Never a three star basic two star. This didnt bother us but we was the only english there… Read Full Review

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