Travel Republic Reviews - www.travelrepublic.co.uk

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★☆☆☆☆

“Poor Service”

Written on: 26/06/2016 by emHewitt218 (1 review written)

Stuck in Barcelona with no accommodation no phone had to borrow one to try and contact my hotel but they would not answer now trying to get my money back, which I could wait upto 28 days for… Read Full Review

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★☆☆☆☆

“Transfer Warning.”

Written on: 22/06/2016 by McGinnis360 (1 review written)

Recently booked a transfer through Travel republic with TL transfers in Tenerife. To cut a long story short the return coach did not show up.The hotel stated that TL were the worst for no shows.Forced to get a costly taxi as TL phone no is unobtainable.Complained to Travel Republic who offhandedly dismissed me via a DO NOT REPLY e-mail. Travel Republic have lost a frequent customer for the sake of a fiver or so and an admittance of liability. AVOID… Read Full Review

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★☆☆☆☆

“I booked a return trip from Faro to Sagres with Travel...”

Written on: 16/06/2016 by gawotar (1 review written)

I booked a return trip from Faro to Sagres with Travel Republic to save time and money. I got to the greenbus company at 10:30am on Saturday the 14th of May and was told that they did not have my reservation. 30 mins later, I was told that travel republic had not sent them the reservation and that I need to wait 45 mins for a taxi. I then had to take a taxi to the hotel which costed me 140 euros. I did take the return back with greenbus but asked Travel republic for a refund for the first… Read Full Review

Spm700's Response to gawotar's Review

Written on: 20/06/2016

Same story with my wife and daughter in Tenerife. Booked and confirmed with TL transfers..Long story short....no show,had to get a costly taxi..Hotel commented TL were the worst for no shows...fobbed off by T.Republic. They've lost a loyal customer due to their offhandedness and buck passing for the sake of a fiver or so.AVOID.

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Gawotar's Response to gawotar's Review

Written on: 22/06/2016

Oh and can I add you can never reply to their customer service... because it's a no reply email!! Just freaking fantastic.

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★☆☆☆☆

“very poor customer service”

Written on: 06/06/2016 by Mills144 (1 review written)

to cancel a reservation I had to send 3 messages and call them twice. the cancellation charges are well hidden in the T&Cs. The £1 deposit scheme is misleading. The first time I called the customer services, was led to believe that the cancellation was done, but it was still showing as a live booking, so had to call again. Will not be using them again… Read Full Review

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★☆☆☆☆

“Price you see when entering card details is not actual...”

Written on: 23/05/2016

This is the worst company I have ever booked with. They are the only company to have ever sent an email the day after I have given my card details upon seeing the final price and confirmed, to say the flight price is actually more. I have booked on serveral occassions with Expedia and have never had this. I will never use Travel Republic again as you do not know the holiday price when booking… Read Full Review

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★☆☆☆☆

“Do not use! ”

Written on: 16/05/2016

I recently booked a hotel using TR. I was notified by email a few days later that a modification had been made to my booking. I was informed that they in fact could not secure me a room in the hotel that I had paid them upfront in full to book the week prior. They told me they had secured me accommodation in another hotel in the area at NO EXTRA COST to me. I decided to check quickly on booking.com to see the price of a room per night during the same dates in this new hotel which they had… Read Full Review

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★☆☆☆☆

“Service”

Written on: 28/04/2016

Booked with Travel Republic in September 2015 & requested 3 twin rooms. Two weeks before travel in April 2016 spoke with a representative by phone & again asked to be assured that twin rooms had been requested, which I was. On arrival at hotel was informed that it was 3 double rooms that had been requested & allocated. This was totally unsuitable for the party concerned & contacted yourselves by phone , only to be told that request had not been forwarded, was only offered an apology. Asked for… Read Full Review

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★☆☆☆☆

“Last Minute Misery”

Written on: 07/04/2016 by worldtraveller2008967 (1 review written)

Booked for Turkey in Jan 2016. Notified by e-mail with 20 hours before flight departure of hotel alteration..Spent next 6 hours trying to sort out the mess with alternative hotels and alterations to tranfers. Six telephone calls and 14 e-mails later stil not sorted. Contant cry of we will phone you back...never happened once. Went to the Airport and flight ws ok...Told Tranfer Rep in Resort and then had a Turkish tour going to the original hotel...the to alternative chosen by Trvel… Read Full Review

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★☆☆☆☆

“Disastrous”

Written on: 06/04/2016 by Hgjkl (1 review written)

To get an email the day before travel stating my flight had been cancelled is not acceptable. Easyjet insist they advised TR at least a month ago of the change. Then to be told thataihad to pay for a private taxi because the shuttle bus had stopped running at the time of my new flight was insult to injury.there was no empathy or concern shown. Flight then delayed further due to air traffic control strike. Which not TR fault but no one actioned my request to tell hotel of my further late… Read Full Review

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★☆☆☆☆

“Didn't provide hotel booked”

Written on: 25/03/2016

Booked through travel republic in September for the following April. Receive an email 5 weeks before travel date informing us that the hotel is fully booked. We then get offered 3 rooms in one hotel & 3 rooms in another hotel, splitting the group up! Will never book through this company again. Have made over 10 calls to travel republic and nothing gets sorted. They pass you from one person to another… Read Full Review

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★☆☆☆☆

“No concept of customer service ”

Written on: 22/03/2016 by geoffreytro (3 reviews written)

Great when it goes great, awful when it goes wrong. I have used travel republic for roughly eight years and until this year the experience has been fine. The website is easy to navigate and you can set up a personalised part of the website to view booking details etc. This year (2016) I have had two experiences where things went wrong. I paid £37 for two return shuttle bookings at Barcelona in January 2016. The airport is 17 minutes by taxi (because I timed it). From arriving at the bus to… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 20/03/2016 by Amarar463 (1 review written)

Called customer service with a simple query,told me bluntly to look on the website. No success. Booked with Alpha Rooms… Read Full Review

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★☆☆☆☆

“Bad customer service ”

Written on: 26/02/2016 by ML14 (1 review written)

Booked transfers through Travel Republic, A2B transfers a no show on return journey to the airport. Complaint send to travel republic who thanked me for bringing this to their attention! Not really interested and didn't acknowledge any concerns I had raised… Read Full Review

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★☆☆☆☆

“Terrible booking and service”

Written on: 15/02/2016 by RobCook123 (2 reviews written)

I was over charged for a rental car booked through Travel Republic, they were hopeless at sorting the refund, I had to go through all 4 companies in the chain to get the refund. Very Poor service from start to finish, including providing details of where to collect the car, not including the mandatory fuel refilling charge in the price of the rental (over 100% surcharge), did not deal with the additional overcharging issue swiftly or to completion. I will not use travel republic again, shoddy… Read Full Review

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★☆☆☆☆

“SHAM OF A COMPANY”

Written on: 14/02/2016

Do not I repeat DO NOT ever book through travel republic! They are a sham of a company. They have emailed me today to say the suite I had booked for my wedding has actually been processed as a completely different (and much cheaper) room!! Despite the fact that my confirmation says I have booked and paid for a suite!! It has taken them 4 months to realise and now there aren't any suites available!!! They didn't even offer me the next best room but a room 3 down on the list (even though better… Read Full Review

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★☆☆☆☆

“Watch out for the huge cancellation fees”

Written on: 13/02/2016

You may only have to pay £1 to book a hotel in some cases with Travel Republic but if you need to cancel a booking like I did they will charge you a huge £40 (FORTY POUNDS) to do this. When I complained to them about this extortionate charge they didn't even bother to reply to me!!! This is something they don't tell you when booking!!! There are many hotel booking websites to choose from and I won't be choosing this bunch of bandits again… Read Full Review

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★☆☆☆☆

“CAPRI Bungalows ”

Written on: 11/01/2016 by O'Brien268 (1 review written)

why advertise such a terrible accommodation - feel let down by this company having used several times before After I left feedback as requested they asked me did I agree with previous reviews of people saying it was clean, if I have left a review saying it was my worst holiday accommodation ever why ask me if I agree with someone who thinks it is a 9.9 / 10 STUPID! I have just spend 30 minutes typing a review and not willing to re type, you should have told me about this further survey so I… Read Full Review

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★☆☆☆☆

“Failed to Deliver”

Written on: 09/01/2016 by Hughese947 (1 review written)

Having booked a surprise weekend for my husbands birthday, and receiving a booking confirmatio from Travel Republic, I was then contacted by them 5 days later to be advised that there had been an error with my booking, there was not a room available through the provider they had used. What I find really difficult is that how can you book something in the first place that is not there, surely you cannot run a business AFTER submitting a booking confirmation is issued to say 'oh, sorry, we don't… Read Full Review

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★☆☆☆☆

“DO NOT book with Travel Republic”

Written on: 08/01/2016 by imWeaver288 (1 review written)

We booked our annual holiday Christmas 2015 (flights out, transfer, hotel, return flights) on Christmas eve. Once they had our money they informed us that none of it (except the transfer) was available. There was no helpful negotiation for alternative plans and it was a fight to get them to transfer our money back that day (they took it quickly enough) - their reason being it was busy and there was only one person in the accounts department. Eventually this was done (with the exception of the… Read Full Review

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★☆☆☆☆

“apartment booked for 3 people was a studio equiped for...”

Written on: 05/01/2016 by MakenziePage400 (1 review written)

I booked an apartment in april this year for 3 adults on arrival at the place the room given was only equipped for two people only two beds, on our return home I contacted travel republic and made a complaint they did not want to know… Read Full Review

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