Travel Republic Reviews - www.travelrepublic.co.uk

★★★★☆
4.4 / 5
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★☆☆☆☆

“Terrible service”

Written on: 24/08/2014 by EmeryMunoz (1 review written)

Dear Travel republic guests, you should know that this agency does not accept any responsibility for the their guests, you can live in a completely different hotel than you ordered. Blue Domes Hotel in Kos island very nice, but we paid for 2 weeks or live only 1 week at this hotel, the other one we spent in Norida beach Hotel. Below I will give you my correspondence with the agency. /////////////When we are arrived to Blue Domes Hotel the reception lady tell us that they don’t have any… Read Full Review

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★☆☆☆☆

“Poor Attention to Detail - Cost me for their error”

Written on: 23/08/2014 by Fletcher11 (1 review written)

When checking in Travel Republic had not used my surname correctly as they had included my middle name as well. This resulted in me not being able to check in online and having to pay £70 (£35 for the both of us) as the fine when I was at the front desk. This lack of attention to detail is extremely concerning as it also delayed me being able to go through security as my names on all the boarding cards were wrong and I was late for the boarding of the plane. Poor show from Travel Republic… Read Full Review

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★☆☆☆☆

“nightmare from Travel Republic”

Written on: 18/08/2014 by estu (1 review written)

Booked with Travel Republic. Pregnant partner plus 17 month old baby girl in tow, arrived at holiday destination to find the offices shut down, the phone number provided on the booking form was for a private house in the resort (luckily he spoke English and was able to tell me to get lost) but we found another number on the website. This number reached a lady at the right resort name at a reception nearby (we had been dropped at the old reception). The lady who answered the phone spoke very… Read Full Review

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★☆☆☆☆

“The worst customer relations dept ever,”

Written on: 15/08/2014 by Bontwoody (1 review written)

After raising a reasonable complaint with Travel Republic I was repeatedly fobbed off with replies that failed to answer the issues. My initial complaint and 1st reply are shown below I would advise anyone to steer clear of this company. I wish to complain about the transfer that I booked with your company for the 20th July, from the airport at Malta to the Grand Hotel on Gozo. (TRN/8226326)\ \ On exiting the arrivals gate at the airport, there was no one waiting to pick us up. A man did… Read Full Review

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★☆☆☆☆

“poor transfer service”

Written on: 14/08/2014 by AnnetteCowell (1 review written)

Loved the simplicity of booking the complete holiday package. Felt cheated on the transfer service as we had upgraded the transfers to the premium price paying over £22 each for the return trip (understanding a taxi cost c.30Euro) and was provided the same service that our friends paid £11 each for. We had to wait for 30-40 minutes for a bus although the service was sold as a speedy shuttle with a meet and greet service. We were even told the evening before collection that our pick up time… Read Full Review

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★☆☆☆☆

“triton apts ala rajada majora”

Written on: 14/08/2014 by flBroussard20 (1 review written)

stay away nfrom this place lots of problems stinking dirty only leave hand towels for drying yourself only change sheets once aweek sitting here at moment management horrible dont want to know we booked 1 bedroom got studio said they were overbooked by hotel rooms .com i did not realise travel republic were using someone else for rooms arrived 3.30 in morning bundled into car took to hotel for night had to walk next day to the apts with luggage refused to move til they phoned travel repub dont… Read Full Review

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★☆☆☆☆

“not being informed regarding airport and hotel distance ”

Written on: 14/08/2014 by Robbhz229 (1 review written)

there was not personally consultation - done all the booking over the internet. I only found out the distance between the airport and hotel after my booking. with 2 small kids I had to arrange an extra night stay nearby the airport - rent a car then drove next day to the hotel, which was 300 kilometers away. paid twice for one night stay. there was not airport service from the hotel - all those details should have been pointed out. … Read Full Review

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★☆☆☆☆

“shabby smelly grotty”

Written on: 13/08/2014

this is quite pointless as u`ve made it clear you are not interested in our problems we had with our room… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 12/08/2014 by PJJ2 (1 review written)

Travel Republic are only booking agents, your holiday will be booked with travel operators who are likely to be not ABTA registered. Therefore in the event of a claim do not expect any help from Travel Republic or indeed ABTA. It appears Travel Republic's responsibility to the customer ends when they take your money. We experienced this on a recent booking made with this company… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE ON RETURN FROM HOLIDAY”

Written on: 10/08/2014 by RICHARDALLAN (1 review written)

Holiday taken in May 2014 IN PUERTO RICO GRAN CANARIA Arrived in resort at 8.30 PM to find apartment complex closed as it had been since Feb 2014. Unable to contact anyone in UK since offices were closed but managed to get into another complex. Contacted company on following morning advised what had happened and told that a claim form would be e mailed on my return to claim for any out of pocket expenses including phone calls and taxi fares.( ONLY CLAIMED £25 ) On return have had all claim… Read Full Review

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★☆☆☆☆

“Hotel Double Booked with 4 days to go”

Written on: 04/08/2014 by wobblywibblyweb (1 review written)

I have flights and accommodation booked with TR to Corfu for my family of five since October 2013. With 4 days to go to my holiday Travel Republic kindly inform me the accommodation is double booked. They can't offer me a similar alternative and there doesn't seem to be much available on the island. Currently the only thing on their site is £2000 more than we paid. Wife is in bits and three kids are going to be mighty disappointed. The call centre left us on hold until the lines shut at 20:00… Read Full Review

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★☆☆☆☆

“Put me somewhere else...!!!”

Written on: 31/07/2014 by HolidayQueen97 (1 review written)

NEVER use this company. I arrived at Sharm El Sheikh airport having booked this hotel 7 months prior to be advised there were no family rooms, i booked 5* having spent months researching the best hotel for my family.....the rep stated they found a much bigger & better hotel for us & put us there....24 hours into the holiday & we discovered its 4* & was horrendous. Numerous complaints were made abroad & at home, and guess what, no refund...!!!! I contacted ABTA who advised THEY ARE NOT EVEN… Read Full Review

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★☆☆☆☆

“They left us stranded and lied to us!!!”

Written on: 24/07/2014 by marshaaldridge (1 review written)

Do not use Travel Republic. Their customer service is less then useful. their in-resort resolution team are liars! We arrived in Spain on Saturday and were put in a room that was completely not in line with what was advertised. No balcony, and not big enough to even accommodate two suitcases - one had to be unpacked in the bathroom! Our friends who booked with Expedia and paid 1/3 less for the hotel, were in massive rooms with big balconies overlooking the sea. We spoke to the hotel who… Read Full Review

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★☆☆☆☆

“Watch the small print (£1:00 deposit) and they don't...”

Written on: 20/07/2014

I have a booking for a gatwick hotel and now see it cheaper on other sites, although they advertise £1:00 deposit if you cancel they hit you for £40:00 unlike other sites like Bookings they email you back and if under cut make good the difference. A learning lesson with Travel Republic you may have caught me for a few pounds this time, enjoy it because it won't happen again… Read Full Review

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★☆☆☆☆

“Do not use, poor poor poor”

Written on: 18/07/2014 by SerenityBentley131 (1 review written)

I unfortunately have had to cancel an upcoming holiday, this includes cancelling a hotel booked through Travel Republic. What a long winded stid process, I have been waiting for almost a week now for them to confirm my cancellation. Having just rung them, and got someone useless (not her fault, obviously only allowed to follow a script) I am still non the wiser about when or if my hotel booking will be cancelled. Another hotel I had to cancel through Expedia, simple, log in, press a button… Read Full Review

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★☆☆☆☆

“Not Reliable - every chance the hotel will be cancelled”

Written on: 17/07/2014

I have booked a few holidays with Travel Republic. Some have gone to plan but the few which I had problems with were handled really badly by TR customer services. I booked a large group family holiday 2 years ago to Algarve and, after all the details were confirmed and paid for, I was contacted by them to say a mistake was made in the price. The difference I was asked to pay was substantial so we chose another hotel. Last year my daughter booked with TR and received a similar treatment. At… Read Full Review

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★☆☆☆☆

“Charged me £1166 to cancel my journey 2014”

Written on: 03/07/2014

Booked a journey with Travel Republic for July 2014. Ten hours later my hospital telephoned to say I should keep that week free as I may need tests. So I cancelled my journey with Travel Republic using their on-line system and by fax (I like to keep it in writing) I noticed that the full amount of the journey had come out of my Paypal account and my bank account!!!! Through Paypal I have been told that Travel Republic will only refund £1901.90 out of a total of £3067 So therefore they are… Read Full Review

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★☆☆☆☆

“Wasted Holiday ”

Written on: 26/06/2014 by anthony.smith.5661 (1 review written)

Booked and arrived 20th June 2014 only to find the Hotel is not built. When we arrived slimy manager tried to tell us to stay in a half built room with a pool which he implied was finished but was full of dead insects and was far from finished. The whole area is under construction and while he tried to tell us it would be complete in 2 days anyone could see it would not be ready for several months. The pool, reception, bars, restaurant and rooms and all still being built yet they are taking… Read Full Review

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★☆☆☆☆

“Do not respond to his failure, the cost is borne by...”

Written on: 12/06/2014 by lanoicanp (1 review written)

On 10/06 I made a reservation at this website through Oops, I said that in less than 12 hours were to confirm the reservation, passing the time I get in contact with the hotel which tells me it has no reserves and tells me to do a new one. Use this time Logitravel confirming me immediately. What is my surprise when I call to cancel the reservation, which was not confirmed, the Travel Republic who tell me they have sent me an email and it is already confirmed (that mail never arrived), when I… Read Full Review

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★☆☆☆☆

“Your money. their tricks”

Written on: 11/06/2014

They disguise themselves as a package company,but infact what they do is book everything separate in your name. They book your hotel,transfers etc without checking if there are any flights to you destination. When it turns out there are no flights from your chosen airport they try and badger you to take flights from other airports.In my case it was not possible to fly from another far flung airport therefore was left to pay the cost for hotel and transfers to the cost of £398. Don't fall for… Read Full Review

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