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| Customer Service | 10/10  |
|---|---|
| Quality of website | 7.5/10 |
| Value for Money | 6.6/10 |
| Overall rating | 5.1/10 |
Full review by
bohanvirginia
on 28th May 2008
User Rating : 10
Respect :
0
Good Points: I received my item in good time and appreciated the free shipping and also the return free shipping if I wasn't satisfied. How could I go wrong?
Bad Points: None. I had a good experience shopping with your company.
General comments: I was having trouble finding double wide shoes for my husband, the stores just do not carry them. My daughter suggested the internet and I found your company. I found just what I was looking for in the right size and ordered them. I received them in good time and they were perfect. And I found that they were $20.00 cheaper for the very same shoe at Penny's. I'm glad I found your company, it will surely solve my problem getting wide shoes.
bohanvirginia's review and ratings | 119 words
Review by
Jeanne Georges
on 14th May 2008
User Rating : 10
Respect :
0
I like Shoebuy products, especially since they have N widths which are hard to find even in the best of stores unless the store is willing to order them.
Jeanne Georges's full review | 71 words
Review by
chris599
on 28th Feb 2008
User Rating : 0
Respect :
0
I would not use this company again due to the poor customer service I received. I placed an order with Shoebuy, and due to an error in the delivery address, it ended up going to the wrong location. After emailing sportsshoes.com 3 times and still no answer, I phoned and was sent a claims form, which I filled out and returned. 6 days past, and I phoned for update, and I was told that items were no longer in stock and I could choose alternative items. Due to 23 days and a lot of hassle I asked for ...
chris599's full review | 129 words
Review by
Guest.
on 20th Feb 2008
User Rating : 1
Respect :
0
Ordered two items (to be shipped to the UK). When they hadn't turned up after 3 weeks I emailed to ask when to expect them as there was no way to track the order in my account (although their site says there should be). I had to email four times and I only got one holding email back that told me nothing. Exactly a month after I'd ordered I got a notification via Paypal, not even from Shoebuy, that Shoebuy had cancelled my order (and refunded the cash in fairness) - with no notice or explanation ...
Guest.'s full review | 107 words
Review by
Guest.
on 14th Feb 2008
User Rating : 10
Respect :
0
A wonderful company to deal with with 8,000 pairs of shoes to choose from.
Guest.'s full review | 55 words
Review by
mnllstr
on 9th Nov 2007
User Rating : 0
Respect :
0
What a disappointment! I ordered a pair of K-Swiss Nido shoes from Shoebuy, hardly even wore them, a few months later, the tongue broke. I sent them in to "be reviewed for defect" although it was quite obvious that there was one...The Tongue Fell Off!! I have never had a pair of shoes that have done that, let alone after such little use. My shoes were sent back to me almost three weeks later with a torn in half piece of paper that said that is was rejected because the shoes had been worn. Duh! O ...
mnllstr's full review | 277 words
Review by
laginsburg
on 23rd Dec 2005
User Rating : 1
Respect :
0
I purchased a pair of Adidas sweat pants for my husband for Christmas. I ordered these on 12/13 from Shoebuy.com. Although Shoebuy shipped out on 12/15, they will not arrive until 12/27, too late for Christmas.
I was really furious, called Customer Service, and spoke to both a regular representative, as well as a supervisor. Both displayed a massive attitude, and just said that's how it goes, they make no special effort to get anything on time for Christmas, and that I really should have ...
laginsburg's full review | 385 words
Review by
mummy411
on 18th Oct 2005
User Rating : 9
Respect :
0
A lot of people have recommended Zappos to me for shoes, but by far I have to say Shoebuy is better. I've clicked on a shoe so many times at Zappos only to find it's out of stock; then I go over to Shoebuy and they have it! Shipping is free, and so is return shipping, so I can order a couple of pairs, try them all on, and send back the ones I don't want for free. My only complaint has to be that some of the handbags have really inadequate descriptions, but overall, I love the site. I also li ...
mummy411's full review | 176 words
