Westfield Health Health Cash Plans Reviews

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★★☆☆☆
2.4 / 5
From 8 reviews
25% of users recommend this
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  • Customer service

  • Value For Money

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Westfield Health Health Cash Plans

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Latest Reviews

★☆☆☆☆

“rubbish”

Written on: 01/08/2013

i would not recommend this company, great for basic ,claim back dental and optician costs of very little money,but once things go major this company will do its best to get out of paying… Read Full Review

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Lyn23's Comment

Written on: 24/05/2014

If you follow the terms and conditions of the policy then there is no reareason why they would not pay your claim. You obviously did not follow this and now are upset that a claim was not paid out.

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★★★★★

“Excellent- highly recommended”

Written on: 11/06/2013 by TracyMcc (1 review written)

Beeen with Westfield for years and also have a private health insurance with employer. Have always found Westfield to offer excellent customer service, reasonable costs and never had any problems with claims. Great for everyday cover for optical, dental and physio etc. I would highly recommend as an affordable option and they also offer 24 hour access to a GP helpline as well as legal advice which is great… Read Full Review

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★☆☆☆☆

“Awful customer services, totally ignored.”

Written on: 20/02/2013

Tried registering with this company twice online, no confirmation e-mail or phone call from company. Rang customer services and gave my customer reference numbers from online applications. Informed someone would get back to me ASAP, but this did not happen. Gave up trying to apply for a Health Cash Plan policy. Awful. Have lost qualifying time for alternative cash for health plan/company… Read Full Review

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★☆☆☆☆

“Awful, Awful, Awful”

Written on: 02/07/2012

Not only are the 'customer service' agents uninformed and clearly reading from a script there seems to be little consideration of the 'customer'. I need a MRI which should be covered on my plan but instead they have refused without an adequate explanation why. I would recommend everyone to go elsewhere… Read Full Review

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Lyn23's Comment

Written on: 01/04/2013

very doubt that they will just refuse with out any reasons at all. your not happy because you did not get what you wanted. there are terms and conditions and am sure they would have given you a reason

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★★☆☆☆

“ok for basic stuff, but poor once things get more serious”

Written on: 20/04/2012

I receive the foresight plan through work, and top it up to a higher level myself. As a contact lens wearer - this made sense as it actually saves me money, but things are different once you start needing proper investigations. Today i went to see a consultant re a hip problem. I am paying out of my consultation benefit. all ok. However, he wants to do an MRI scan of my hip - and inject a dye in order to see things clearer. Westfield Health don't cover this! Basically, the only MRI they cover… Read Full Review

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★☆☆☆☆

“Westfield cusrtomer care is rotten”

Written on: 27/10/2011

If your bank refuses a payment then Westfield will not just 'retry' a week later, they cancel your account and send you a letter. No phone call or confirmation required. If you don't receive the letter how do you know you're not covered? Maybe you might be going to the dentist and have a look online about how much you have left to spend. It will show you but it won't tell you that your account is closed. So you go to the dentist and end up paying for the bill yourself. Oh, so at least you… Read Full Review

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Lyn23's Comment

Written on: 01/04/2013

ok so if you receive a letter, would you not think to ring them to find out or set up the direct debit up again? do you not check your bank account or manage your bank account well? i'm sure westfield were happy that you left to.

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★★★☆☆

“Not full pmi”

Written on: 24/10/2011

not what i wanted which was full private medical insurance. This is more of a cash plan and not comprehensive by any means. May suit some but i've now taken a bupa policy to cover me in the future… Read Full Review

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Lyn23's Comment

Written on: 01/04/2013

hence the word/name HEALTH CASH PLAN and NOT HEALTH INSURANCE

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★★★★★

“I've been a member of Westfield Health for many years,...”

Written on: 18/02/2011

I've been a member of Westfield Health for many years, my wife gets cover as an employee benefit and I'm added to the plan. As the cost of the cover comes straight out of her pay.

We both work in insurance so understand annual policy limits, we make sure that glasses are purchased and dental appointments made when we have benefits left in the pot.

A really good way of getting glasses every year and our dental tretment covered.

Easy to complete claim form, just send it off with any receipts… Read Full Review

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