Westfield Health Health Cash Plans Reviews

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★★☆☆☆
2.2 / 5
From 6 reviews
16.7% of users recommend this

  • Customer service

  • Value For Money

Latest Reviews

★☆☆☆☆
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“Awful customer services, totally ignored.”

Written on: 20/02/2013

Tried registering with this company twice online, no confirmation e-mail or phone call from company. Rang customer services and gave my customer reference numbers from online applications. Informed someone would get back to me ASAP, but this did not happen. Gave up trying to apply for a Health Cash Plan policy. Awful. Have lost qualifying time for alternative cash for health plan/company. (read more)

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★☆☆☆☆
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“Awful, Awful, Awful”

Written on: 02/07/2012

Not only are the 'customer service' agents uninformed and clearly reading from a script there seems to be little consideration of the 'customer'. I need a MRI which should be covered on my plan but instead they have refused without an adequate explanation why. I would recommend everyone to go elsewhere. (read more)

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Lyn23's Comment

Written on: 01/04/2013

very doubt that they will just refuse with out any reasons at all. your not happy because you did not get what you wanted. there are terms and conditions and am sure they would have given you a reason

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★★☆☆☆
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“ok for basic stuff, but poor once things get more serious”

Written on: 20/04/2012

I receive the foresight plan through work, and top it up to a higher level myself. As a contact lens wearer - this made sense as it actually saves me money, but things are different once you start needing proper investigations. Today i went to see a consultant re a hip problem. I am paying out of my consultation benefit. all ok. However, he wants to do an MRI scan of my hip - and inject a dye in order to see things clearer. Westfield Health don't cover this! Basically, the only MRI they... (read more)

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★☆☆☆☆
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“Westfield cusrtomer care is rotten”

Written on: 27/10/2011

If your bank refuses a payment then Westfield will not just 'retry' a week later, they cancel your account and send you a letter. No phone call or confirmation required. If you don't receive the letter how do you know you're not covered? Maybe you might be going to the dentist and have a look online about how much you have left to spend. It will show you but it won't tell you that your account is closed. So you go to the dentist and end up paying for the bill yourself. Oh, so at least... (read more)

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Lyn23's Comment

Written on: 01/04/2013

ok so if you receive a letter, would you not think to ring them to find out or set up the direct debit up again? do you not check your bank account or manage your bank account well? i'm sure westfield were happy that you left to.

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★★★☆☆
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“Not full pmi”

Written on: 24/10/2011

not what i wanted which was full private medical insurance. This is more of a cash plan and not comprehensive by any means. May suit some but i've now taken a bupa policy to cover me in the future (read more)

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Lyn23's Comment

Written on: 01/04/2013

hence the word/name HEALTH CASH PLAN and NOT HEALTH INSURANCE

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★★★★★
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“I've been a member of Westfield Health for many years,...”

Written on: 18/02/2011

I've been a member of Westfield Health for many years, my wife gets cover as an employee benefit and I'm added to the plan. As the cost of the cover comes straight out of her pay.

We both work in insurance so understand annual policy limits, we make sure that glasses are purchased and dental appointments made when we have benefits left in the pot.

A really good way of getting glasses every year and our dental tretment covered.

Easy to complete claim form, just send it off with any... (read more)

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