Have a picture of BT Yahoo! Internet www.btyahoo.com?, please send it to us.
Picture courtesy of Louis.
| Content | 4.1/10   |
|---|---|
| Reliability | 4.3/10 |
| Customer Service | 3.1/10 |
| Speed Consistency | 3.6/10 |
| Value for Money | 3.1/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.3/10 |
Full review by
LittleSport
on 8th Jul 2008
User Rating : 0
Respect :
0
Appears to be always available in the village that I live in and speeds seems good enough.
Security is really bad. BT have provided an account for me as @btinternet.com and also to another person with the same name as I have as @btopenworld.com. I receive messages for the other person and I assume he receives some of my messages. Some of the messages that I receive for the other "me" are very personal and also some provide information that I could use. Over the last 5 or 6 years I have complained to the BY/Yahoo support services but they haven't replied or done anything.This is a massive security breach.
I needs a broadband connection in the 01275 phone zone that is reliable and secure. Recommendations please.
LittleSport's review and ratings | 132 words
Review by
chateauferret
on 12th May 2008
User Rating : 2
Respect :
0
Not to be relied on if you actually want to rely on your service because if there's a problem it's hard to get a solution as I have found in my experience. Therefore I do not recommend btyahoo.com.
chateauferret's full review | 84 words
Review by
hassner
on 20th Apr 2008
User Rating : 0
Respect :
0
Billing is poor as far as I am concerned from my experience, they do not mention in their adverts that they charge for three months in advance after a couple of weeks of service as far as I am aware therefore I do not recommend BT Yahoo! Internet.
hassner's full review | 68 words
Review by
Guest.
on 27th Mar 2008
User Rating : 6
Respect :
0
Speed is now poor in my opinion. Reliablility excellent. Have never used support therefore I cannot comment on their services. However BT Yahoo! Internet has for been slow and getting slower in my opinion. I used to average a bit over 2Mb/s, now down to about 1.6. When my exchange unbundled I will probably go with BeBroadband.
Guest.'s full review | 70 words
Review by
mango78
on 26th Mar 2008
User Rating : 3
Respect :
0
Works as standard, when connection is working well. Easy and simple setup and fewer hassles than other providers in terms of bills etc
Generally too expensive for what you get in my opinion, and you are tied in to a long contract.
mango78's full review | 62 words
Review by
Guest.
on 11th Mar 2008
User Rating : 1
Respect :
0
Have to phone up on average every two weeks because the wireless network doesn't work then someone takes over the computer and spends 30 to 90 minutes trying to make it work.
Fed up having to phone up and spend so much time just waiting when I have more important things to do, do not recommend BT Yahoo!
Guest.'s full review | 60 words
Review by
weelk
on 7th Mar 2008
User Rating : 0
Respect :
0
I've been with BT over the last three years and it was fine. Since about 6 months it is just useless. I'm paying for 8 meg unlimited broadband and what I'm getting is nowhere near this name. As far as I am aware my line is capable of 6.3 meg transfer but BT cups it down to 2.8 meg at best in my opinion, off peak and not even a 0.5 meg during the peak time which is roughly between 4PM to midnight and weekends. I was trying to get this problem sorted many times. Customer service is unhelpful in my ...
weelk's full review | 362 words
Review by
Guest.
on 29th Feb 2008
User Rating : 3
Respect :
0
Connection exceptionally slow on a regular basis. Not in the same ballpark as virgin broadband speed.
If I had been aware of how slow the average connection speed was I would never have swapped from virgin.
Guest.'s full review | 40 words
Review by
matthewmuir1
on 21st Feb 2008
User Rating : 3
Respect :
0
I feel I received poor service providers. Poor broadband speeds, and overall not worth the money you are charging in my opinion.
If I find a better provider then I shall bite their hands off, because I dont think bt really bothers about me as customer.
matthewmuir1's full review | 51 words
Review by
tonybeckett
on 14th Feb 2008
User Rating : 0
Respect :
0
1st time getting internet with bt, when I got it I told them that I would be moving to a new home got told that would be ok, got to my new home call bt up to get it back on, then as far as I am aware I was told I can not have it there, my mum is on a pay as you go with bt, now I have to pay £135 for new line + the the cost of all the calls I had to do just to get told can not have it till I get this new line in, have to what 3 week for that too, not happy... I do not recommend BT Yahoo!
tonybeckett's full review | 120 words
Review by
Guest.
on 11th Feb 2008
User Rating : 1
Respect :
0
My BT Yahoo Broadband connection, which should be up to 8mb per second, has been hovering around 30kb per second for the last few months. This webpage took ten minutes to download!
I am downloading a video from stage6; it is downloading at 23.6kb/sec only 6 hr 41 min to wait!
I hate BT Yahoo Broadband but I can't even tell them that because the guys in the help department don't understand my problem!
Guest.'s full review | 83 words
Review by
JMGP
on 26th Jan 2008
User Rating : 0
Respect :
0
What a nightmare! The delivery company refused to answer their telephone to rearrange delivery times. The setup should have been simple but turned into a real hassle. I made the mistake of buying a couple of hub phones which I have to put on speaker in order to hear as the volume is so low (yes, even on the max level). They said they were going to fix this but a month later there has still been no update. And to top it all the speed is slower than my previous 2MG package. The problem is not with ...
JMGP's full review | 191 words
Review by
samtulis
on 26th Jan 2008
User Rating : 1
Respect :
0
I started with BT Broadband, unfortunately they handed the operation over to Yahoo.
As far as I am aware Yahoo swamped everything with junk software, smothered all the previously informative site web pages with adverts and general trash.
They have finally killed off the old BT Openworld Help page links, and their own pages don't appear to have any support links.
I now can't access to update my own BT Openworld web pages, could that be because they don't carry the Yahoo ads?
samtulis's full review | 103 words
Review by
Guest.
on 22nd Jan 2008
User Rating : 7
Respect :
0
I have had no real problems over the past few year with online support from BT Yahoo! Internet, very helpful when used in my opinion.
Guest.'s full review | 25 words
Review by
Jamie Bannerman
on 1st Jan 2008
User Rating : 10
Respect :
0
Well am quiet happy with the service but it could get better and the orice souldnt be less as it's an open market out there and if BT really want the UK market.
Then I say drop the price and the rest will only be greater for BT...
And I know for a fact that APPLE mac would love a slice of that trade and with that in the bag the UK market wound really gain as the youngest love that sort of stuff and learner is a great part of life if you make that part fun this great country will see the perk ...
Jamie Bannerman's full review | 115 words
Review by
BauerUK
on 30th Dec 2007
User Rating : 1
Respect :
0
If I could only give you one piece of advice, it would be to avoid BT like the plague. Poor service. Terrible Internet Service Provider.
BauerUK's full review | 169 words
Review by
stim
on 24th Dec 2007
User Rating : 2
Respect :
0
BT Yahoo! has not been much faster than onspeed with a normal connection therefore I will not be renewing my contract and would recommend to not use BT Yahoo Broadband either, my internet is useless at the moment.
stim's full review | 44 words
Review by
Guest.
on 8th Dec 2007
User Rating : 2
Respect :
0
Upgraded to 8Mb service. Speed dropped from 2Mb to 40-100kb - regardless of time of day or day of week.
The help desk told me that I had to wait 10 days for the system to settle on a speed - they even told me this AFTER I told them I had been on 8Mb for 75 days.... "Yes sir, but you will have to wait..." put another way - take them off script you may as well hang up the phone.
I was even threatened with having to pay remainder of my contract if I asked for a MAC.
In the end, I had to contact ...
Guest.'s full review | 205 words
Review by
tennisreacket
on 19th Nov 2007
User Rating : 0
Respect :
0
My advice is: Go with anyone else rather than BT. Please!
tennisreacket's full review | 65 words
Review by
The Gnome
on 18th Nov 2007
User Rating : 10
Respect :
0
I find I get good speed at BT Yahoo! Internet we are getting over 5mbs.
I get good and polite advice. I feel it's good value and good service.
The Gnome's full review | 35 words
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