Custom Car Hire Reviews

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Custom Car Hire
3.3 stars
Average rating for this product is: 3.3 out of 5

From 2 ratings and 11 reviews

Thumb up 64% of users recommend this product

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Average Ratings for Custom Car Hire

  • Value for Money3.5 stars
  • Reviewer Ratings3.4 stars
  • Overall Rating3.3 stars

11 Reviews For Custom Car Hire

  • cw1 18th Apr 2008

    Reviewer rating: 0 stars


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    Took my deposit, booked the car hire, but did not pay the deposit to National Alamo. Now website down and no response on the phone.

  • Maggien 12th Apr 2008

    Reviewer rating: 1.5 stars


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    Good competitive price for the cars we hired in South Africa. When we arrive at Port Elizabeth airport to collect our car, the not very helpful chap at National/Alamo said the deposit we had paid had nothing to do with them and refused to take it off the price of the car hire - which was totally different to the price we'd been given by Custom Car Hire. Website hardly ever seems to work and they don't respond to e-mails (possibly because their IT system is so poor). Wouldn't use them again unles ...

  • Guest 23rd Mar 2008

    Reviewer rating: 1 stars


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    In the end, I gave up and took my business elsewhere.
    My final query, pointing out all of the above was simply not answered.

  • Stephen Rollings 27th Jan 2007

    Reviewer rating: 5 stars


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    On arrival at the Europcar desk, everything was going smoothly but the price quoted did not correspond with the price being charged. We had to make a quick phone call back to Custom Car Hire, who then rang back to the Europcar desk to ask why the price differed from the one quoted. They then had to call Europcar head office and then they got back to me to say that there had been an error on their part and they would reimburse me on my return.
    This action delayed us by about half an hour.
    On my ...

  • derfnam 22nd Oct 2006

    Reviewer rating: 0 stars


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    I'll never use Custom Car Hire again. The reserved car was not available from Thrifty Rent A Car at Florence airport, although I had the confirmation from Custom Car Hire. I had to rent from another agency at a much higher rate.
    They did not respond to my complaint and kept the deposit.

  • Grace0 5th Jul 2006

    Reviewer rating: 4.5 stars


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    Budget gave me the paperwork and pointed me in the direction of the car. When I got to the car I noticed that there were scratches on the car, no hub covers on the wheels, and the front number plate was dented and scratched. I went back to the Budget booth and got the lady to come out with me and do an inspection of the car, and she marked down all the scratches etc on the sheet.

    Excellent service provided by Custom Car Hire. I will use them again and again, and my friends are going to use th ...

  • ljones 16th Jan 2006

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    This is the third time I have used Custom Car Hire to book car rental in France. I use them at Nice Airport and on two occassions they set me up with Europcar and once with Alamo at very competitive prices.

    Very simple facility to get your quotation and easy online booking. No complications at all and would certainly recommend them!

  • kenadams 5th Dec 2005

    Reviewer rating: 5 stars


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    I used Custom Car Hire to rent a small car in South Africa at Cape Town Airport. I got a quote from their website which was so straight forward and found a super rate which included all necessary charges. Easy booking online and got my confirmation through by email very quick.

    I found that as they were an agent they were completely honest and up front about which rental company I would be with and they really put my mind at ease.

    Would certainly recommend Custom Car Hire to anyone looking ...

  • eire2002 Rank: Corporal 18th Oct 2005

    Reviewer rating: 5 stars


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    Having searched the web for a decent car rental rate in Rome, I found Custom-CarHire.com Their rates were excellent, and I found their website so easy to use.

    I'm a firm believer that quality is much better, and their site was an absolute pleasure to use. Just enter your dates/locations and they will show you which cars are available and how much. They don't bombard you with information which is of no use to you at all.

    They sent email confirmation in a timely manner, and that was me all ...

  • allycamp 14th Oct 2005

    Reviewer rating: 5 stars


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    I used Custom Car Hire to book a car in Portugal. They were able to give me a really great price and sent my confirmation details to me almost immediately.

    When I was picking up the car at Faro Airport there was a minor complication regarding the size of the vehicle. I called the number on my confirmation and spoke to a very helpful person at Custom Car Hire who knew exactly what they were talking about and had the problem solved within a few minutes. And i got a free upgrade out of it!

    Ap ...

  • eire2002 Rank: Corporal 13th Oct 2005

    Reviewer rating: 5 stars


    On average, people found this review very helpful
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    Have stumbled across a great car rental website who offer discount car hire in Ireland and worldwide Custom Car Hire.

    I used their website to get a quotation which gives all the details you need and then I actually called to make the booking (you can book online but I wanted to make 2 bookings).

    The person I spoke to was so pleasant and had the confirmations emailed to me very quickly and the prices were excellent.

    Couldn't fault them at all. It was a nice change to speak to a real pers ...

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