written by Rowankelda on 18/04/2017
I had a small wedding in Scotland where my Maaid of Honour wore a gorgeous Berketex ballgown. I was having a second ceremony and big celebration in the USA a year later, March 26th 2017, just passed so I ordered two more dresses of the same type, with quick delivery for which I paid extra. The wonderful girls in store did tell me that the gowns were being made in a differnt place than before and I did not have the same colour options so could not have the other maids in a darker shade. No big deal. I ordered the same colour as my maid of honour had. However only ONE dress arrived and when the girls called head office the second one had not even been started on. The attitude the girls in Debenhams in Glasgow got from manufacturing was that they would get round to it sometime. Listening to the conversation from the store side I got the impression that the girs were dealing with a 'go away and don't bother us' type of attitude. I had several calls at hesad office and eventually a date for my second dress was organised. NOT ideal as I was sending a big box of wedding items to the USA and this dress would not be ready in time to be included. Then I looked at the dress that had arrived and it was very different from the first one. Pinkish beading, not silver, and far less than on the first dress. The sides of the dress have none of the beading that is on the first. I was disappointed but put it down to the new manufacturer having a different way of making the dresses. I reasoned it would be ok because it was the maid of honours dress that would be different. However, when the next dress FINAlLY arrived, with days to spare before I had to take it out to the USA...hand carried in a new, large suitcase I had had to buy for this purpose, it was the same silver and heavier beading as the first one. I called him and he said he would look in to what to do. He had not got back to me before I left the USA and apparently he is the ONLY person in the company that deals with customer issues. I had to leave 'different' dress in the USA as it would have to be altered for my bridesmaid, with instructions not to do the alterations until I got back to my maids. Several weeks of un-returned calls, being on holiday, not being available, 'not having come in today' and numerous other excuses, with the odd time I got to spoke to him and he reassured me he was working on a solution, I was five days before leaving again for the wedding. At this point he said that there was nothing he could do now until after the wedding. I had to get a rush on the alteration in the USA and was left with a dress that stands out as different in my wedding pictures. His attitude on all of this was very blase and unconcerned. Now I have the dresses back in the UK and returned them to Berketex on 7th March. I called him today and was told he had been out for a couple of days over Easter. Fair enough. But he is going to look at them tomorrow. I asked if he will get the second dress back. The girls want to have these drresses for balls they are attending and Cathy, who had the less beaded/wrong bead colour gown, would love it to look the way she expected hers to. He says they will 'decide what they are going to do'. I have told him what I want. I have done from the start. I want the dress to have the beading I paid for and have the dress look as it should. Overall I will say that the girls in the Berketex stores are great but the after sales customer care is abysmal and having looked back through reviews back several years I am not the first person to feel that their customer service manager does not really care a jot.
written by csHubbard61 on 20/08/2015
Bought my dress from berkatex in the London wedding fayre. Paid in full for the dress on the day as full payment was needed 4 weeks after ordering Unfortunately the wedding was called off 4 months after ordering. Berkatex would not cancel the order or part or full refund. Am now left with a £1200 dress that I'm trying to sell. Please make sure you get wedding insurance Rude customer service at head office. No sympathy. Told me there's plenty of websites that take pre-owned dresses. I had not even picked it up from the shop.
written by MARSHA50 on 28/04/2008
My Daughters dress was ordered and paid for last year and arrived 2 weeks ago, not finished, detailing all missing and alterations needed. We fly on Saturday and are hoping it will be finished and ready to pick up on Thursday. Don't settle for the phrase ' you only need 1 fitting which will be 4 weeks before the wedding' As thats what they told us all along and they are still trying to sort this all out.
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