written by Gillie1000 on 07/02/2024
I loved looking at this website, all the lovely dresses and great range. Ordered over £2000. Dresses 2 full price dresses and 2 in the sale. Sale items were reduced but not faulty, or I was not made aware of. Received email order completed, post office email received, order delivered. I was so excited until I opened the box. Only two dresses, one had thread tags on the front of the dress and the collar at the back not sewn correctly, thus it did not sit right and the thread tags in the centre of the dress. The other dress for £890.00 Was not as expected could see people had been trying it on as it was creased. So disappointed, then I began to wonder where the other 2 dresses were as it said order completed. I thought they were sent separately. I wrote an mail explaining my dissatisfaction only to get a reply. 1 dress dispatched today and issued a refund as other out of stock which it wasn't when I ordered it as they took my money. Not only did they take my money they refunded me less than I originally paid for the dress so I am out of pocket for their error. I have had no apology, no sorry the dress is out of stock, in fact no customer service at all!!! I don't know what it's like face to face but I will not be recommending this shop. I am totally shocked that I am willing to give them my custom, they are not prepared to give me a good service... Any service in fact, such a special day for me and part of the fun is trying the dresses, shame on you "Occasional Wear at The Wedding Shop" Colchester.
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