The Mobile Outlet Reviews

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The Mobile Outlet
0.4 stars
Average rating for this product is: 0.4 out of 5

From 17 ratings and 233 reviews

Thumb down 6% of users recommend this product

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Average Ratings for The Mobile Outlet

  • Quality of service0.4 stars
  • Layout of shop0.6 stars
  • Value for Money0.7 stars
  • Reviewer Ratings0.4 stars
  • Overall Rating0.4 stars

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233 Reviews For The Mobile Outlet

  • bernadeta1 9th Jul 2008

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    I've ordered a mobile phone from them and had a real problem in returning it after I've changed my mind. You only have 7 days in which you can return it, and I feel as though they have made it hard for me to. At the end I still ended with a bill from the service provider. Terrible experience.

  • Guest 9th May 2008

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    I have also sent in bills and had them returned they owe me nearly £200 that im never going to see and i have an 18 month contract that i don't surpose i can get out of. its all been just one big CON. Any advice would be appreciated

  • MKhan 19th Apr 2008

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    I took out 3 contracts from The Mobile Outlet, i had sent all the cashback claims on time via recorded delivery but unfortunately my claims were turned down and I received letters from them with different excuses like: i did not meet the Terms and Conditions, i did not send the original dispatch not which i had initially and the claim was not sent on time. I phoned them, wrote e-mails and also spoke to Trading Standards. I have now taken the matter further to Begbies Traynor, they said i will re ...

  • nadeem1 12th Apr 2008

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    When i sent my bill to The Mobile Outlet in order to get my cash back they ignored me, i called them lot of time but every time same answer, we will give the cash back within a week, only one guy dealt the telephone query with different name. i spent lot of money to call them on 0870 one number. But now no answer, no money, and web site doesn't work.
    But other companies also get involved ( orange, t-moblie, o2 etc) bcoz they gave them license and arrording to my knowledge they have license still ...

  • agmagryb 5th Apr 2008

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    Same problem here. Never got my 1st cashback although they received my paperwork on 2Jan 08. Called - no luck with a guy, when asked to speak to the manager he replied "Manager is in a meeting" (yeah, right), emailed - no answer. Sent in 2nd cashback claim - envelope returned yesterday. That's when discovered The Mobile Outlet does not exist anymore.
    Called T Mobile despite other people's experience of not getting anything from then either. T Mobile (rightly so, can't take responsibility for som ...

  • m2407 24th Mar 2008

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    I took a 12 month contract with mobile outlet in november 2007. having read the reviews and comments on this website after realising that you can't even call or access www.mobileoutlet.co.uk, im devastated!! wish id double checked in the first place. i feel like such an idiot!!! was going to send the first cashback voucher, wanted to re-check terms and conditions for details again, the website does not exist! (i do have a Word copy somewhere) but so confused and angry, i don't no what to do. o2 ...

  • allthetruth 24th Mar 2008

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    I can't believe the The Mobile Outlet have gone BUST!! Does anyone one know when this happened? The Customer Service was terrible!

  • Guest 21st Mar 2008

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    I have just sent my first cashback claim off, and thought I'd give them a ring to make sure they had recieved it, only to find no-one was answering the phones, the website does not work, and neither does the email. Thencame across this sight where my worst thoughts were realised, they have gone bust.

  • brougm 20th Mar 2008

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    They now owe me £420. Followed all terms to the letter. Today had my final cash back claim returned to me in the post as undeliverable, so I take it thats the end! I cant believe this is happening and we cant do anything. We have so many laws in this country surely people cannot get away with this. If you went into a supermarket and they offered a buy one get one free and at the checkout they charged you for both you would be able to get your money back or leave the items altogether. ...

  • Smilesy 19th Mar 2008

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    I too am an unlucky customer who has tried to get in touch with themobileoutlet.co.uk!! When I tried to go to their website it took me into the e2save website which i noticed a previous reviewer recommended instead of TMO but buyers BEWARE as this site link might mean they are connected to TMO. When you look on the e2save website the deals look all too familiar!!!

  • tan1a 13th Mar 2008

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    I did wonder when I would try logging onto the site to find it didn't exist anymore! I am into the 11th month of a 12 month contract and haven't received any cashback whatsoever. I called about a month ago and like a lot of other people was told to call back in 28 days. I did ask the person at the other end if the company was going into receivership only to be told that "yes we are in Shipley!" I think I will buy my next phone from carphonewarehouse.

  • ODONOVS 10th Mar 2008

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    I'm in the same boat regarding unpaid cashback.
    I did contact O2 on Saturday whem I learned that they had gone bust to discover that my contract was held by Carphone Warehouse. I spoke to Carphone Warehouse who confirmed that the Mobile Outlet / Vanilla Mobile were bought out by Carphone Warehouse and that outstanding Cashbacks were being dealt with by another subsidiary e2save. Unfortunately I spoke to them today and they referred me to the administrators. I don't know precisely the relationshi ...

  • Guest 9th Mar 2008

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    I submitted claims following their procedure exactly. They didn't pay me the last instalment and have seemed to be ignoring my emails and letters. They owe me £108 and it appears there is nothing I can do to get this money.

  • fordhibberd 8th Mar 2008

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    I am now owed £70 x 10 months. I have never received my cash back. When I call they always tell me I will be getting it.!! I am still waiting, my cash back was due last November. Awful company

  • Guest 8th Mar 2008

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    I feel sorry for all the customers out there, and i am one of them. This is shocking, I agree with all the comments received 100% I have found out today that they have gone BUST!!!!!!
    I took this contract out in August and not received a single payment BACK. I have read information on mobile outlet name 'Begbies Traynor' who will sort out the claims. Adress is Burley House, 12 Clarendon Road, Leeds, L5S 9NF. I have received an e-mail but not received a reply as yet, when i do i will add it ...

  • Guest 8th Mar 2008

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    Although this company are in Administration if you call their "customer care" number they still tell you to keep waiting, when I said that I have been waiting for 7 months and have had bills returned undelivered by Royal Mail I was told to send them again. Absolutely pointless with the firm in administration!

  • Guest 7th Mar 2008

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    Can't do anything now & want some advice. Please if anyone can... I had the same issue where I rang them three times and all the damn say reply wait for another 2 weeks. When I finally was going to ring them they go into Administration!!! Feel like going there myself to give what they deserve. I am only going to go to e2save from now on!!!

  • Snuge 6th Mar 2008

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    My cashback claim was returned by Post Office - gone away. Go to the link below and full details of what to do is listed. http://www.moneysavingexpert.com/phones/coolnewmobile-phoneboxdirect-help
    Also please sign the petition for the government to take action against this company, and others, for leaving us out of pocket.
    http://petitions.pm.gov.uk/MobilesCashback/sign. I used the cashback system for the last 4 years with no problems this has been the worst company I've ever used! This issu ...

  • abbie121 Rank: Lance Corporal 5th Mar 2008

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    There is a letter on their website that explains that this company has gone into administration and advises the name and address that all creditors should write to. However, with such a high number of creditors looking for monies owed, there is little chance of receiving anything back. I found a website that explains how the process works and all they could suggest was to phone up your phoneline provider to see if they can reduce your monthly tariff but I have phoned t-mobile and they will n ...

  • Guest 4th Mar 2008

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    April this year is my last 12 month contract with them, I have sent all the bills on time and they haven't done anything.
    Dont know what to do, who to ring.
    could someone help me