Confused.com Reviews - www.confused.com

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Latest Reviews

“Confused? Why,yes, I am...”

Written on: 19/12/2014 by KameronBallard129 (1 review written)

I used Confused.com to search for life insurance. It's been 4 weeks and I still haven't received documents or actually had any cover start. I was sent duplicate forms from both Confused and L&G, the company providing the insurance. Information on the 2 sets of forms did not match up, nor did it match the information I had submitted online. It took 3 phone calls and sending 2 seperate forms to finally get insurane in place.Consider the fact that my wife went 'Directly' to an insurance provider… Read Full Review

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“Don't Get Confused!”

Written on: 08/03/2014 by DavidvsGoliath (1 review written)

I did my home insurance through Confused.com and was given a very competitive price so I proceeded with the quote through to the insurer and had to fill out the same details agin on their site (why??). I filled in the details exactly the same as in Confused and got a quote of +£50??? This is underhanded as confused ask you how much was your renewal premium, then they beat it to show their figures as better than the other comparison sites but this is not the case. I've been busy all week at… Read Full Review

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Confused.comcustomersupport's Response to DavidvsGoliath's Review

Written on: 14/05/2014

Hello, we are so sorry to hear that you have experienced this problem.

Rest assured, this certainly should not happen to your quotes. The price should not change unless you add extra cover or amend your quote details, so we would like to investigate this for you.

Can you please contact us with a description of your complaint, the name of the insurance company in question and your full name, date of birth and postcode? We will then look into this immediately for you.

In the meantime I would just like to confirm that we ask for your renewal price just so that we can see if the quotes we return are competitive. This information does not affect the prices returned to you.

Again, we are very sorry that you have had this problem.

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“Expensive and annoying”

Written on: 10/02/2014 by nt78seo (12 reviews written)

Tried to get a car insurance quote. Quotes returned were expensive and whilst looking at the quotes I got an email and someone called me! Really annoying… Read Full Review

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Confused.comcustomersupport's Response to nt78seo's Review

Written on: 14/05/2014

Hello! We are so sorry to hear that you are unhappy with our site.

I can confirm that we don't actually calculate the quote prices at Confused.com; the prices displayed on your Results page are calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details. I’m sorry the prices you received were too high!

I can also confirm that you may be contacted about your quote once you have submitted your details, but we do give you the option to opt out of contact before you submit your quote details. This will be found at the bottom of the 'Cover' page just above the 'Next' button you click to submit the quote.

I do hope this information helps. However, if you do have any further queries, please feel free to contact us.

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“Just be warned, some issues...”

Written on: 31/01/2014

I bought car insurance for my wife via reccomendations from Confused's website offers. When I went to pay, the company (M&S) told me they couldn't match the price just quoted on the website, but would offer me the same cover for about £30 more. I declined - good job I printed off the details first as I was able to press for the lower, quoted price. Later, I then bought car insurance for myself, again via Confused's website, from OneCallDirect. They took full payment, then said I had to abide… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello,

We are so sorry to hear that you have experienced these problems. The quote from M&S should not have changed in price unless you had amended your details or selected to include extra cover. To enable us to look into this, can you please email us with the full name, date of birth and postcode of the policy holder? We can then investigate with M&S.

With the One Call admin fee, I can confirm that this is noted in the Terms and Conditions on their site. However, they should have also noted the conditions you would need to meet. If this information was not given to you by One Call, please let us know and we will also be happy to query this with them for you.

I do hope this helps.

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“Confused.com selling private data”

Written on: 24/01/2014 by revievcentre4325 (1 review written)

I keep receiving promotional calls from different car insurers even after three years from using Confused.com. Three years ago I've gave up a car in favor of motorcycle, so I can be sure I haven't applied for any quotation in the mean time. But more and more call still coming. They usually starts a conversation saying that they've heard that I was looking for a car insurer in Confused.com. Yes I did, but three years ago you annoying vultures! Don't use Confused.com if you don't want your phone… Read Full Review

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Confused.comcustomersupport's Response to revievcentre4325's Review

Written on: 14/05/2014

Hello, we are so sorry to hear that you are still receiving calls! This certainly should not happen as the insurers are only able to contact you while the quotes are still valid.

Please email us and we will investigate this for you immediately.

We are very sorry for any inconvenience or upset caused.

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“FABULOUS ”

Written on: 22/12/2013

confused.com are amazing, it saved me a over £800 a year on my car insurance, the company im now with sounds decent, thought it was too good to be true but spoke on the phone with insurers and its a very competitive market! anybody else saved this much?… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello there. We are very happy to hear that you saved so much money using our site. One of the nicest parts of our job is receiving friendly comments from customers like yourself.

May we take this opportunity to thank you for using Confused.com, and we hope you return soon!

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“Always worth checking here first”

Written on: 09/12/2013

Always used confused before renewing ayi insurance and it always saves me money… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your kind comments.

We are very happy to hear that you always save money through our site. We would like to thank you for using Confused.com, and we hope that you continue to use our services in future!

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“saved £120 no more to say... great”

Written on: 08/12/2013

no more to say. saved a lot of cash, thats what its all about, some companys just want to take you for a ride, well the shoe is on the orther foot now. its made my week.. cheers… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thanks for your kind comments.

We are very pleased to hear that you saved so much money by using our site. We hope that you continue to use our services in future!

Thank you for using Confused.com.

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“Car insurence”

Written on: 07/12/2013

Before my reneual you advised few chep insurers. I found your advice is the cheapest one on the market. My big big thanks for your team… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your kind comments.

We are very happy to hear that you saved money by using our site. We hope that you continue to use Confused.com in future!

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“easy and fantastic ”

Written on: 06/12/2013

i would allways use compare asitseasy and saves loads of money and time , gives u loads of choices and takes little effert to do… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your kind comments.

We are very happy to hear that you found our site so easy to use and you have saved money through our services. We hope that you continue to use our site in future!

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“using confused.com”

Written on: 05/12/2013

Very clear and easy to use site. The insurance quotes we were given helped to show that we should not stay with our existing insurer but to look around for a better deal… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your kind comments.

We are very pleased to hear that you found our site easy to use. We hope that you continue to use our services to ensure you have the best deal each year!

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“i got £70 to spend this xmas”

Written on: 02/12/2013

a saving £70 on my car ins… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your comments.

We are very happy to hear that we were able to save you money on your car insurance.

We hope that you continue to use our services in future!

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“cheaper by far”

Written on: 30/11/2013

great site for comparison,rang firm to question the level of cover offered-did deal;but could not comment onsite as firm was not listed.....strange… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your comments.

We are very happy to hear that you found cheaper insurance by using our site.

We hope that you continue to use us in future to ensure that you always have the best deal!

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“tried all the cowboys now trying the indians 11”

Written on: 29/11/2013

was a good job i took the bull by the horns and followed Admirals lead to a sensible conclusion. If you don't try Admiral you will be spending money that will buy you a lot of fuel… Read Full Review

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“Good service, super!”

Written on: 28/11/2013

Good service, easy for understand, save money and time!… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, we are very happy to hear that you found our website easy to use and managed to save some money.

We hope that you continue to use our services in future!

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“its a great site to look for car insurance checks...”

Written on: 23/11/2013

its a great site to look for car insurance checks ,will definately use this site in the next 2 months when i buy a little runabout.would reccomend to friends,family in future without a doubt.keep this great wee site going… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello,

Thank you so much for your kind comments!

One of the nicest parts of our job is receiving friendly comments from customers like you. We hope that you continue to use our services in future.

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“Very helpful nice to save a little money will use...”

Written on: 22/11/2013

Very helpful nice to save a little money will use again for home insurance… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello,

Thank you for your kind comments.

We are very happy to hear that you saved money on your home insurance, and we hope that you continue to use our site to see if we can save you anything on your renewal price!

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“car insurance”

Written on: 21/11/2013

A First class service will be using time & time again its so quick and easy i had a problem getting insurance for my campervan but confused sorted it well done confused… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello, thank you for your kind comments.

We are very happy to hear that you managed to locate insurance for your campervan using our site. We hope that you continue to use our services in future!

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“this really is a site for sore eyes”

Written on: 20/11/2013

after trodging through other labourious sites confused . com is so easy to navigate, i have used this site for the last couple of years and always come up wit the cheapest quotes from 1'st class insurance companies… Read Full Review

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Confused.comcustomersupport's Comment

Written on: 14/05/2014

Hello,

Thank you for your kind comments. We are very happy to hear that you found our website easy to use and have used our services for the last few years. We hope you continue to do so in future!

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“not bad”

Written on: 20/11/2013

i was gaven the price in order from low to high to choose from… Read Full Review

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