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Written on: 21/09/2016 by JayHawk4 (1 review written)
Flights booked Exeter to Malta... flew out on 13th tried to return on the 20th only to be told are tickets had been cancelled with refund and we had to pay £260.73 each to return to UK and they could not understand how we got to Malta has tickets were cancelled... No cancellation notification sent no refund given for original tickets.... Cant get in touch with Air malta to request a refund on our return tickets or even to complain... Any help greatly appreciated … Read Full Review
Written on: 30/12/2015 by Andrre63 (1 review written)
I flew to Malta, via Munich with tickets bought through Air Malta. What a mistake. I tried to secure isle seats because of my bad knees and frequent bathroom breaks I need at my age. i spent several hours over three days calling the airlines trying to secure an isle seat to no avail. Air malta claims it is Lufthansa, Lufthansa claims it is air Malta. Somehow, I trust Lufthansa more, having flown with them repeatedly and never having such a problem. This is the first and last time I fly Air… Read Full Review
Written on: 21/10/2015 by Zacheryz308 (1 review written)
I had been left on the runway by AirMalta repeadedly spite of overbooking! The airport of departure said, I would get compensation. At arrival in Malta, non did get any information although sent to Malta by Swissport. Absence of organization or dishonesty I do not know. However, that AirMalta does not have qualified and trained personal to handle problems I can confirm. In Malta I went twice to the airport and non was interested to help, except handing over an email address of customer service… Read Full Review
Written on: 28/03/2014 by commandonat (2 reviews written)
I booked a weeks holiday as a reward for my son passing out in the Armed Forces. The flight was booked at 6pm on the Monday, Tues morning at 10am my son rang to advise he is being deployed half way thru' the hol. Under the terms and conditions of Air Malta regarding "Force Majeure" due to circumstances beyond his control. No refund is due only air port taxes. After two and thro' with Air Malta, they flatly refuse a refund, knowing quite well they would be able to re-book that flight… Read Full Review
Written on: 12/05/2013 by michaeljk (3 reviews written)
With airlines these days cutting back on service (but not fares), it is nice to see that Air Malta offers a much more enjoyable old-fashioned style of service! Flying from London Heathrow to Malta (3 hours 10 minutes) and back again (3 hours 25 minutes), I was very pleasantly surprised by the quality of service. On a relatively short flight, I didn't expect a hot meal to be served, but rather a sandwich or a wrap. The only downside is that the airline does not offer a complimentary bar… Read Full Review
Written on: 12/04/2012
I was travelling on a return flight No. 782 Malta - Athens - Sofia, on the 9 April 2012. The the steward from the cabin crew created a problematic situation on board of the plane while it was waiting at the Athens airport. Due to his improper actions and behaviour he went into a conflict with one of the passengers, escalated it into a quarrel over the passenger's boarding card. Luckily the quarrel was soon over and the passenger was calmed down and seated. About 15 minutes later the steward… Read Full Review
Written on: 05/03/2012
The plane was a bit old and seats used, but stuff very kind!! the bad point is that monitor front of us was broken! I ve booked by expedia. But when i checked price on the maltaair webiste they are more expensive and not worthy quality of plane! better check out easyjet is much cheaper!… Read Full Review
Written on: 31/05/2011 by dpm (9 reviews written)
I always find Air Malta just about ok however if you need the customer service department or if you want to use your Kmiles they are the worst in the business. I have had my Kmiles for years and never been able to use them. Send them an Email and they will never reply and so on. It would seem corners are being cut. Are more corners being cut in areas we can not see??… Read Full Review
Written on: 23/11/2010
i had a flight from malta to italy, and i had my bag delayed for 1 day. i was the first to checkin and my bag wasnt even on the plain I was. since i only had bathing shorts and tickets to the vaticam, i had to buy clothes in italy. after i send the invoices from the clothes i bought, they didnt even pay half, saying that they had no reponsability. worst airline i ever used… Read Full Review
Written on: 31/10/2010
This price was cheap. You get more for than you pay. the flight on time and excellent flight. The service is 5 star… Read Full Review
Written on: 11/10/2010
Airmalta service is excellent considering the priced paid ! No added extras for luggage, food & drinks - The food is far better than Lufthansa and it's half Lufthansa price with double the service. Who needs miles and more, anyway ? :)… Read Full Review
Written on: 06/10/2010
just brilliant. The best airlines I've ever flewn with. Fligth on time quality of food very good everything was execllent. When I've flewn with ryanair was a disaster… Read Full Review
Written on: 30/09/2010
I recently flew from Copenhagen to Malta Via Amsterdam. Upon check in at Denmark, I was told I had to check my bag all the way through to Malta, as I had not much time when arriving in Amsterdam to transfer.
When arriving at the gate in Amsterdam airport for my connection, I was told I could not board, as my bag had not been transferred from the flight I just came off!
They said it was policy not to allow passengers to fly without their baggage! I was then left stranded in the airport… Read Full Review
Written on: 21/07/2010 by ditzydivaOx (3 reviews written)
absolutely brilliant i can highly commend the onward staff made us feel at home. having the front seats with the legroom at no extra charge as my mum is disabled was a bonus. cabin crew very talkative with us which we have never had before. had the option on flight to change our meals to vegatarian which was brilliant because thomson wouldn't let us change to vegatarian cbecause we did a late deal. reasonably priced bar on board. only problem was lack of entertainment. also f duty free onboard… Read Full Review
Written on: 03/06/2010 by Sinbadqrm (1 review written)
Prior to travelling business class with Air Malta for the first time we wondered, having read various reports, what to expect We need not have worried.
Our first encounter was the business class check in at Heathrow. We were greeted with a smile and without any delay we were checked in and into the lounge - The Holideck. The lounge was quite adequate for short haul legs. It was clean; had a good selection of cold snacks and a range of both alcoholic and non alcoholic drinks.
Once on the… Read Full Review
Written on: 04/05/2010 by josephleigh (1 review written)
Air Malta are brilliant to fly with but you only find out how professional a company are when there are problems. Well let me tell you Air Malta are the worst. During the recent volcanic ash crisis Easy Jet were brilliant with stranded passengers in Malta. Provided food and accomoation. Air Malta did not want to know. They were absolutley awfull. Did not offer any help to customers in any way whatsoever. They have not replied to any correspondence. would not consider flying with them ever… Read Full Review
Written on: 08/12/2009 by dpm (9 reviews written)
As with many other airlines Air Malta are cutting corners, foods not as good as it used to be and wasn't fantastic in the first place, no more wine or beer with your meal soft drink only, no more films on flight just a few general programs with no headphones so a bit pointless. Staff are still the usual Maltese manor of doing the bare minimum and are always a misery. Myself and my partner now have almost 13'000 km miles each and don't know what good they will do? Last time I flew with Air Malta… Read Full Review
Written on: 20/10/2009
We flew London to Malta in economy. Going out we had the exit row with a nice pitch. Food was pretty lousy and service adequate. Coming back, had row 6. Very cramped. Everyone complained in the front section. My knees were in the seat in front (I'm 5' 8"). Food better, but crew not very friendly. After dinner one steward came around with the coffee pot offering a second coffee. When the senior steward saw her, he stopped her and said "no more". An uncomfortable flight and I have to say I've had… Read Full Review