Air Malta Reviews

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“DUSTGUSTED DISGRUNTED DISAPPOINTED”

Written on: 28/03/2014 by commandonat (1 review written)

I booked a weeks holiday as a reward for my son passing out in the Armed Forces. The flight was booked at 6pm on the Monday, Tues morning at 10am my son rang to advise he is being deployed half way thru' the hol. Under the terms and conditions of Air Malta regarding "Force Majeure" due to circumstances beyond his control. No refund is due only air port taxes. After two and thro' with Air Malta, they flatly refuse a refund, knowing quite well they would be able to re-book that flight… Read Full Review

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Mmaabbcc's Response to commandonat's Review

Written on: 29/03/2014

The person making the complaint is not being fair so how can readers sympathise? It wasn't AirMalta who ruined the son's holiday but it was the Armed Forces. On the same reasoning their owner (the Government) could quite easily afford a 300.00 refund (!)
Caveat emptor
I rest my case.

MMaabbcc

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Commandonat's reply to Mmaabbcc's Comment

Written on: 30/03/2014

I take it you are not in the Armed Forces!!
You simply cannot go against their deployment protocol once they have advised that you will be deployed which was out of my sons control. (Which incidentally was backed up by Senior Officials.

My disgust is not with the Airline themselves, as I have flown with Air Malta for over twenty years, twice a year with no problems or issues,. It's the fact that it states under their policy and procedures that under Force Majeure rules a full refund would be enforced due to deployment.

I rest my case

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Nes128's Response to commandonat's Review

Written on: 30/03/2014

'Force Majeure' for an airline is usually equal to what some might refer to as 'Act of God' (hurricanes, floods, volcano eruptions etc).

The circumstances referred to in your complaint, do not fall under the legal term 'Act of God' therefore in such cases one would suggest the use of travel insurance or paying a rebooking fee thus reissuing the ticket on another date.

Wikipedia might describe it a bit more in detail.

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★★★★☆

“Punctual airline with good service”

Written on: 12/05/2013 by michaeljk (3 reviews written)

With airlines these days cutting back on service (but not fares), it is nice to see that Air Malta offers a much more enjoyable old-fashioned style of service! Flying from London Heathrow to Malta (3 hours 10 minutes) and back again (3 hours 25 minutes), I was very pleasantly surprised by the quality of service. On a relatively short flight, I didn't expect a hot meal to be served, but rather a sandwich or a wrap. The only downside is that the airline does not offer a complimentary bar… Read Full Review

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★★★☆☆

“Flight Delays”

Written on: 17/10/2012 by johnsue (1 review written)

Why do air Malta not advise customers when they know of delays weeksin advance.Exeter to Malta and return Tuesdays in Oct one hour delays all month. … Read Full Review

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★☆☆☆☆

“steward caused quarrels and asked for arrest of a...”

Written on: 12/04/2012

I was travelling on a return flight No. 782 Malta - Athens - Sofia, on the 9 April 2012. The the steward from the cabin crew created a problematic situation on board of the plane while it was waiting at the Athens airport. Due to his improper actions and behaviour he went into a conflict with one of the passengers, escalated it into a quarrel over the passenger's boarding card. Luckily the quarrel was soon over and the passenger was calmed down and seated. About 15 minutes later the steward… Read Full Review

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★★★★☆

“The plane was a bit old and seats used, but stuff very...”

Written on: 05/03/2012

The plane was a bit old and seats used, but stuff very kind!! the bad point is that monitor front of us was broken! I ve booked by expedia. But when i checked price on the maltaair webiste they are more expensive and not worthy quality of plane! better check out easyjet is much cheaper!… Read Full Review

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★★★★★

“Very Happy !”

Written on: 09/08/2011 by DavidWalker1964 (1 review written)

Excellent service as usaul. Very nice staff. Food can improve a bit, but it is way better than other airlines you serve rubbish. Keep up your hard work Air Malta… Read Full Review

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★★☆☆☆

“Customer Service!”

Written on: 31/05/2011 by dpm (8 reviews written)

I always find Air Malta just about ok however if you need the customer service department or if you want to use your Kmiles they are the worst in the business. I have had my Kmiles for years and never been able to use them. Send them an Email and they will never reply and so on. It would seem corners are being cut. Are more corners being cut in areas we can not see??… Read Full Review

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★☆☆☆☆

“i had a flight from malta to italy, and i had my bag...”

Written on: 23/11/2010

i had a flight from malta to italy, and i had my bag delayed for 1 day. i was the first to checkin and my bag wasnt even on the plain I was. since i only had bathing shorts and tickets to the vaticam, i had to buy clothes in italy. after i send the invoices from the clothes i bought, they didnt even pay half, saying that they had no reponsability. worst airline i ever used… Read Full Review

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★★★★★

“This price was cheap. You get more for than you pay....”

Written on: 31/10/2010

This price was cheap. You get more for than you pay. the flight on time and excellent flight. The service is 5 star… Read Full Review

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★★★★★

“Airmalta service is excellent considering the priced...”

Written on: 11/10/2010

Airmalta service is excellent considering the priced paid ! No added extras for luggage, food & drinks - The food is far better than Lufthansa and it's half Lufthansa price with double the service. Who needs miles and more, anyway ? :)… Read Full Review

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★★★★★

“just brilliant. The best airlines I've ever flewn...”

Written on: 06/10/2010

just brilliant. The best airlines I've ever flewn with. Fligth on time quality of food very good everything was execllent. When I've flewn with ryanair was a disaster… Read Full Review

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★☆☆☆☆

“I recently flew from Copenhagen to Malta Via...”

Written on: 30/09/2010

I recently flew from Copenhagen to Malta Via Amsterdam. Upon check in at Denmark, I was told I had to check my bag all the way through to Malta, as I had not much time when arriving in Amsterdam to transfer.

When arriving at the gate in Amsterdam airport for my connection, I was told I could not board, as my bag had not been transferred from the flight I just came off!

They said it was policy not to allow passengers to fly without their baggage! I was then left stranded in the airport… Read Full Review

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★★★★☆

“absolutely brilliant i can highly commend the onward...”

Written on: 21/07/2010 by ditzydivaOx (3 reviews written)

absolutely brilliant i can highly commend the onward staff made us feel at home. having the front seats with the legroom at no extra charge as my mum is disabled was a bonus. cabin crew very talkative with us which we have never had before. had the option on flight to change our meals to vegatarian which was brilliant because thomson wouldn't let us change to vegatarian cbecause we did a late deal. reasonably priced bar on board. only problem was lack of entertainment. also f duty free onboard… Read Full Review

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★★★★★

“Prior to travelling business class with Air Malta for...”

Written on: 03/06/2010 by Sinbadqrm (1 review written)

Prior to travelling business class with Air Malta for the first time we wondered, having read various reports, what to expect We need not have worried.

Our first encounter was the business class check in at Heathrow. We were greeted with a smile and without any delay we were checked in and into the lounge - The Holideck. The lounge was quite adequate for short haul legs. It was clean; had a good selection of cold snacks and a range of both alcoholic and non alcoholic drinks.

Once on the… Read Full Review

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★★☆☆☆

“Air Malta are brilliant to fly with but you only find...”

Written on: 04/05/2010 by josephleigh (1 review written)

Air Malta are brilliant to fly with but you only find out how professional a company are when there are problems. Well let me tell you Air Malta are the worst. During the recent volcanic ash crisis Easy Jet were brilliant with stranded passengers in Malta. Provided food and accomoation. Air Malta did not want to know. They were absolutley awfull. Did not offer any help to customers in any way whatsoever. They have not replied to any correspondence. would not consider flying with them ever… Read Full Review

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★★☆☆☆

“As with many other airlines Air Malta are cutting...”

Written on: 08/12/2009 by dpm (8 reviews written)

As with many other airlines Air Malta are cutting corners, foods not as good as it used to be and wasn't fantastic in the first place, no more wine or beer with your meal soft drink only, no more films on flight just a few general programs with no headphones so a bit pointless. Staff are still the usual Maltese manor of doing the bare minimum and are always a misery. Myself and my partner now have almost 13'000 km miles each and don't know what good they will do? Last time I flew with Air Malta… Read Full Review

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★★☆☆☆

“We flew London to Malta in economy. Going out we had...”

Written on: 20/10/2009

We flew London to Malta in economy. Going out we had the exit row with a nice pitch. Food was pretty lousy and service adequate. Coming back, had row 6. Very cramped. Everyone complained in the front section. My knees were in the seat in front (I'm 5' 8"). Food better, but crew not very friendly. After dinner one steward came around with the coffee pot offering a second coffee. When the senior steward saw her, he stopped her and said "no more". An uncomfortable flight and I have to say I've had… Read Full Review

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★★★★★

“I was very impressed with Air Malta and the check in...”

Written on: 20/10/2009 by NUGENAE (1 review written)

I was very impressed with Air Malta and the check in was very speedy with no long queues. The flights took off on time both going out and on the return journey and the meals were very good with wine and coffie to follow. The customer service also was very good and efficient.

I can't think of anything I disliked about Air Malta and I would definately travel with them again… Read Full Review

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★☆☆☆☆

“Have just returned from a holiday in Malta, flew both...”

Written on: 22/08/2009

Have just returned from a holiday in Malta, flew both ways with Air Malta. Both flights were on time, seat, legroom and meal were reasonable for an economy flight of this duration. However on both flights people in the row in front of me had their seats reclined when we were coming in to land when I mentioned this to the steward on the outward journey he replied that the person was asleep I said that he had got to get up soon, the steward walked off. On the return journey I mentioned the same… Read Full Review

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★★★★☆

“Flew Gatwick to Catania and return. ”

Written on: 09/08/2009

Flew Gatwick to Catania and return.
Flight times were very convenient with reasonable fares. Pleasantly surprised that the plane left on time and arrived early both ways and we quickly went through baggage reclaim.
Meals were okay with free drinks (including beer and wine)and staff were all pleasant.
Only downside was the inflight movie, which was a boring wildlife film and the same film was shown again on our return flight, though we were also shown details and updates of our flight.
Would… Read Full Review

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