Special Days Cakes, Uddingston, Scotland Reviews

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★★★★★
4.6 / 5
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Special Days Cakes, Uddingston, Scotland

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Latest Reviews

★★★★★

“Stunning design and amazing showroom”

Written on: 08/03/2014 by Dunn237 (1 review written)

Designer cake shop, well priced and out of this world service. So happy I picked this company to make my wedding cake. Can't wait for our christening cake next . Would highly recommend to everybody. The level of service is outstanding. So amazing to actually find a company who bakes all their own stuff. Thank you to all the staff… Read Full Review

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★★★★★

“Just picked up an amzing bed cake”

Written on: 08/03/2014 by jamieander78 (1 review written)

Stunning and full of bling. The perfect cake for a teenager. Loved the whole bedroom these. Highly recommended. I have used this company before and they continue to amaze me. Really helpful staff and a greats service overall… Read Full Review

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★☆☆☆☆

“Overpriced and terrible service”

Written on: 06/03/2014 by BGSMG (1 review written)

Overpriced cakes and unhelpful staff I visited the shop before I ordered and I was really impresses, however, having picked up my cake tonight, I cannot express how disappointed I am; not only with the cake but the attitude of the staff/owner which was dismissive, unhelpful and rude. The cake was for a 30th birthday with a marathon runner theme. The cake was a road with a man in shorts and t shirt, the only thing relating to the marathon was a banner which said 'NY MARATHON' which collapsed… Read Full Review

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Happy67's Response to BGSMG's Review

Written on: 12/03/2014

Dear Shelia, You inspected your cake before paying for it, and signed a document stating you were happy with your cake. This is confirmed on our CCTV, you described your cake as 'brilliant', great! However on our CCTV, we also have our staff ask you to transport your cake flat in the boot..you refused this advice and put the cake on a passengers knee, against our recommendations. 1 1/2 hours later you called to say the cake was damaged. We offered to repair the cake for a minimal charge of £5, your response was you would plaster bad reviews online if we didn't repair it for free. You became aggressive and we were forced to terminate the call. I'm sorry you have chosen to carry out your threat, however we have CCTV footage which contradicts your version of events.

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Bgsmg's reply to Happy67's Comment

Written on: 14/03/2014

The calm, reasonable tone of this reply is completely different to the unhelpful and rude response I received the night I contacted you to inform you the signage on the cake had collapsed. That night your staff member was very unhelpful and you hung up on me. After I posted my review, you sent an email to my personal email address calling me ‘malicious’ and assuring me you will pursue me for compensation and all legal costs; this was then followed by a recorded delivery letter repeating your intention to pursue me further. I never would have imagined a simple/honest review could provoke such a hostile response, I now understand why people would be wary posting any reviews that were not fully complimentary as this experience has made me feel uncomfortable and intimidated.

It is completely untrue that my response to your offer to repair the cake for £5 was that I was going to plaster bad reviews online. Money was not the issue however I considered any charge unreasonable as the sign collapsing was not my fault; I actually accepted the offer as I didn’t have time to get another cake made. I strongly object to being referred to as aggressive, this was not the case and a transcript of both calls can bear this out.

The dispute in this case relates to the banner collapsing after I left the shop and your conduct when handling my complaint. Your focus on cctv footage taken prior to the banner collapsing completely distorts the chronicle of events and has no relevance.

I was advised to put the cake in the boot but as the cake box didn’t have a lid and was covered by cellophane I thought it would be better that my daughter held the cake flat during the short journey home. It was after I got home the cake collapsed – I have photographic evidence that the cake banner was intact when I arrived home from a picture I sent to a family member. Without the banner the cake no longer had a clear theme, was not personal and had little relevance to my original request of a marathon runner theme.

My concern was, if you were going to re-do the sign, it would happen again, I asked your staff member if you could call me back to discuss how the sign would be re-done however I did not get the chance to ask you this as you put the phone down on me.

Money was never the issue; I paid my deposit, followed by the full amount on pick up and at no point have I asked for any kind of refund or reduction. I wanted a themed cake with no hassle and was prepared to pay whatever it cost.

Since my original review on Thursday, I have now tasted the cake which was dry and lacked flavour. This would normally have merited a negative review on its own, however, as this process has already left me feeling harassed, unless an apology is forthcoming I would request there is no further direct contact from you and that all my personal details are deleted from your files.

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★★★★★

“WOW!! BEST CAKE DESIGNER EVER!!”

Written on: 01/10/2013 by jaq78 (2 reviews written)

As a returning customer to Special Days Cakes,I can honestly say that I have never been so delighted.Our most recent purchase was a Chanel inspired celebration cake and we most certainly weren't disappointed,from start to finish,dealing with Special Days was an absolute pleasure,nothing was too much trouble.Everyone commented on how amazing the cake looked and,believe me,it tasted even better!! Next purchase for us will be our wedding cake,but with so many fabulous designs to choose from,i'm… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 28/09/2013

Another fantastic cake got for my husband 4oth was amazing Everyone was talking about it can't thank special days enough your stuff is Beautiful will be back soon . … Read Full Review

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★★★★★

“Fantastic value for money”

Written on: 27/09/2013 by marydavie (1 review written)

Have had wedding cakes for my kids now can't wait for wedding exhibition to order my granddaughters. They go that extra mile to do what you like. The cakes look fab but they also taste fantastic… Read Full Review

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★★★★★

“Fantastic service and attitude always”

Written on: 26/09/2013

Having bought numerous cakes from Special Days I have just ordered another and am still unbelievably impressed by the attitude of the staff in this family run company. Through the years I have recommended them to numerous people and THEY have never been disappointed either. The choice of cakes is unbelievable , and I would not hesitate to pass the name SPECIAL DAYS to anyone looking for a cake for any occassion. … Read Full Review

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★★★★★

“World class”

Written on: 26/09/2013 by Susannahmallin (1 review written)

The very best designer cakes from this amazing man if you want class and expertise go her,cheap imitations are always available… Read Full Review

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★★★★★

“Amazing,amazing,amazing!!!!”

Written on: 26/09/2013

After researching lots of cake shops on central belt ( I'm a bit of a control freak!) we chose Special Days Cakes in Uddingston. & boy am I glad we did! From beginning to end the service was outstanding & nothing was too much effort , customer service was fantastic. Being the neurotic bride that i was I kept changing my mind & when I called each time to talk it through the staff were attentive, helpful & gave me excellent advice which reassured me every time we chatted. The cake itself was… Read Full Review

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★★★★★

“Best Cake Shop in the World”

Written on: 19/07/2013

After getting married a few weeks ago I thought I would take the time to write a review about Special Days Cakes. I have one word "Wonderful" The staff in the shop were helpful, polite, personable and kind. My mum and myself were in to try the different flavours and couldn't decide. I ended up picking all of them lol I have never in my life seen so many cakes on display. I wanted a few changes but even that was not a problem. They took the time to look after us and made us feel at home. When… Read Full Review

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★★★★★

“Stunning communion cake”

Written on: 19/05/2013 by Jamieanderson (1 review written)

Great service! Loved the caked and so did the family. Thanks to the staff at Special Days Cakes… Read Full Review

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★★★★★

“Fabulously awesome cakes”

Written on: 25/03/2013 by Looloolady (1 review written)

I cannot praise or recommend special days cakes highly enough for the fantastic service they provided from start to finish ! These guys played such a big part in our special day the cake was stunning, attention to detail Outstanding and all five flavours we had within our cake tasted totally lush . Nothing was much to much trouble for [name removed] and his team to create the perfect cake ! If the rating had a ten star rating special days would definitely merit this...also good to note no… Read Full Review

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★★★★★

“Great company to deal with. ”

Written on: 06/04/2011

Great company to deal with.
They made my 30th Birthday cake which was 5 tiers and made in a Las Vegas style.
It was amazing and tasted great.
I can't wait to get my mums 50th cake later this year… Read Full Review

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Happy67's Comment

Written on: 27/04/2011

I found this review very helpful because... its seems like a genuine comment about a great company.

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★★★★★

“I was scrolling down the reviews already submitted for...”

Written on: 23/10/2010

I was scrolling down the reviews already submitted for Special Days cakes and GOSH I can't actually believe anyone could possibly complain about this company !!!! they must have the name wrong !!!.
I had the most amazing 5 tier wedding cake 7 years ago from these guys and have been back for every occassion. Their cakes are absolutely second to none !!!!!
Thanks for the 50th birthday cake I ordered , yet again I am astounded by the craftsmanship (everyone thought the flowers were real !! and… Read Full Review

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★★★★★

“I did buy a cake from this comapny after reading the...”

Written on: 20/10/2010 by Jsorr (2 reviews written)

I did buy a cake from this comapny after reading the reviews. I am not from the area but was coming up to a family celebration.
I was amazed with the ease of service including the fact that they even delivered the cake to the venue for me.
I spoke with the owner as I wanted something bespoke. The guy was great and didnt say no to anything I asked.
Cake arrived and wow, even bigger than I thought so that even the vevue staff had some. Venue was 29 in Glasgow who said that every cake that arrives… Read Full Review

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★☆☆☆☆

“They made our wedding cake. Nice cake. Customer...”

Written on: 07/10/2010

They made our wedding cake. Nice cake. Customer service reduced my wife to tears and led to a call to consumer direct who said they were passing it on to Trading Standards. Reference number SE3084641. I hope never to deal with these people again… Read Full Review

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Specialdays's Comment

Written on: 21/10/2010

These customers had avoided paying the balance of their wedding cake despite several reminders and several false promises of payment. Although these clients were in breach of contract for non payment we still proceeded with their order.
<br/>The customers had still not paid their balance 2 days before their wedding. We contacted them yet again in a last attempt to get payment.
<br/>The customer reluctantly agreed to pay cash on delivery. This was an unusual circumstance as we never have any problems with our customers payment. These customers also quoted that their cake was great and tasted fantastic and not a crumb left. We are sorry if we have upset these clients however they must learn that you don't get things for free in this world.

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★★★★★

“The cake that Special days cakes produced for my Mum &...”

Written on: 06/10/2010

The cake that Special days cakes produced for my Mum & dad's Golden wedding anniversary, can only be described as outstanding. Everything was perfect. The detail was as requested, and cake tasted superb. Can't recommend this company highly enough & will be back!! Thanks again… Read Full Review

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★★★★★

“I recently bought a cake for my Dad's 70th birthday....”

Written on: 28/09/2010

I recently bought a cake for my Dad's 70th birthday. It was delicious and looked amazing. All my guests asked me where i bought the cake from and i would recommend this company to anyone as they were very professional and i had excellent customer service… Read Full Review

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★★★★★

“Loved my wedding cake! It was everything that I...”

Written on: 27/09/2010

Loved my wedding cake! It was everything that I wanted! It looked amazing and tasted even better! I had both fruit and sponge and they were divine! Mmmmmmmm… Read Full Review

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★★★★★

“Let me say firstly that I don't eat Christmas cake....”

Written on: 27/09/2010

Let me say firstly that I don't eat Christmas cake. However my wife bought one from Special Days Cakes in Uddingston and got me to try a bit. The cake was SUPERB. The inside was delicious and it tasted so good that I was disappointed when it was finshed. We had a party in the house at New Year and even then the cake was still fresh and all our guests commented on how good the cake was. We will not go anywhere else now… Read Full Review

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