Bodypower Sports / Fitness Superstore Reviews - www.fitness-superstore.co.uk

★★★☆☆
2.5 / 5
158
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Latest Reviews

★☆☆☆☆

“I ordered 3 resistance bands and a yoga matt this...”

Written on: 21/09/2016 by Londonlad_Terry (1 review written)

I ordered 3 resistance bands and a yoga matt this summer. Half my order was missing, when I phoned them up, the swat on the phone implied I was lying, I gave him my contact details which he never updated. I paid through paypal who asked me to resolve the issue with the vendor, I still out of pocked and the retailer's customer service stinks! A must to avoid. Go to a better shop TXmaxx would have been better!… Read Full Review

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★☆☆☆☆

“Horizon 507 elite”

Written on: 29/05/2016 by JordynPike (1 review written)

I bought this treadmill off fitness superstore a few years ago and it's just stopped working on me so I phoned them and told them that my treadmill has broken down its should of been covered by the warranty provided by them As soon as I told them it made a strong burning smell and stopped working they started to act funny asking me all sorts of questions The treadmill came with the silicon to lubricate the belt which I did a few times and I told them on the phone call and via email They… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 01/09/2015 by 412Byrne (1 review written)

Placed an order on a Friday for Saturday delivery, for which I paid a significant amount extra. No acknowledgement, no delivery, despite several emails and also trying to contact them directly via paypal. Nothing. The email they supply for paypal customers is 'unmanned' - which means they don't read the messages or reply.... ! It's possible something went wrong somewhere in the process, but I wouldn't know because I've received no response from them. At this point I'd just like a refund. Avoid… Read Full Review

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★☆☆☆☆

“Very poor aftercare service”

Written on: 07/08/2015 by 323Weber (1 review written)

When I ordered the rower after a day I changed my mind and wanted to go for another one which was actually more expensive. They would not allow it and kept saying all payments were final with no change allowed! Now the rower has developed some rust and under the warranty it should be covered but I have been told as it could be because of the sweat they will not replace the parts!!? Isn't a rower designed to be used under such conditions? What an appalling excuse. I will never buy anything from… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 17/04/2015 by Ryan279 (1 review written)

On the plus side, when I ordered the £799 BH Fitness Spada Dual Indoor Cycle from Fitness Superstore it arrived within a few days, was easy to assemble and gave me a whole week of quiet, smooth and impressive performance… By day nine it sounded like a flock of canaries being tortured to death. The following day it failed altogether, while being used by my 50kg daughter. The drive train had ceased its purpose and the cacophonous canaries were replaced by the sound of grinding metal. Since… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 08/04/2015 by Chocs09 (2 reviews written)

Goods arrived faulty. The shop where I purchased it told me my contract is with the manufacturer not the shop. The manufacturer is in America. Cost me £500 and I am still waiting for the faulty machine to be picked up and no refund yet. Sale of goods act States I have contract with the shop not the manufacturer. The managing director has not answered my emails Shop assistant is not interested. He talks a good job but is not sorting out my refund This machine is huge and is blocking my… Read Full Review

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★☆☆☆☆

“Worst ever experience...product not delivered.”

Written on: 11/03/2015 by qxCooley85 (1 review written)

Never buy from them. They simply take you money and don't deliver products, don't answer phones or emails... Took me ages to get my £400 back. Never had such negative experience with a company before. And their courier fits perfectly with them, can't tell which is the worst… Read Full Review

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★☆☆☆☆

“Failed to deliver, still waiting for a refund”

Written on: 10/01/2015 by ricardo987787 (1 review written)

I booked a next day delivery, took the day off work and they failed to deliver. They didn't inform me of this until I chased late in the day. Calls to customer service were ignored. I finally got through and cancelled my order. Next day delivery is nothing of the sort and a week later I am still waiting for a refund - will likely have to ask the credit card company to sort it out… Read Full Review

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★☆☆☆☆

“No delivery and appalling customer service. Stay Away!!”

Written on: 05/09/2014 by IJB50 (1 review written)

I ordered some accessory items, paid extra for swift delivery and when I waited in all day on the agreed delivery date it didn't arrive. It was delivered to a neighbour the following day but most of the items were missing and what wad there was incomplete with a strap missing. The packing looked like it had been sitting on a shelf for years and clearly wasn't a new item. Called the store in Tunbridge Wells and they had no interest in helping sort the problem claiming that I was required to call… Read Full Review

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★☆☆☆☆

“Fitness Not-So-Superstore: Strongly suggest to go...”

Written on: 24/07/2014 by Toddh1992 (1 review written)

Spent over £2500 and 10 days trying to confirm a delivery date. Emails were ignored and telephone calls were not returned. When finally a delivery date was confirmed, they didn't show up. They are not the only fitness store on the block so I cancelled the order and will shop with their competitors. I now expect a hassle with the finance company since Fitness NotSoSuperstore wasted more than 14 days of my time. Strongly suggested to heed the reviews and avoid this chain… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 19/06/2014 by Mickyo (2 reviews written)

They sold me a treadmill , it never worked , been broke since I got it , 3 months ago , they keep fobbing me off with manuafacturer who won't do anything , I've never ever had a worse experience with any retailer , my only course of action is to get trading standards involved and ultimately take them to court… Read Full Review

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★★★★★

“Fast Delivery”

Written on: 09/06/2014 by Kinsleyu86 (1 review written)

Great service- arrived quickly… Read Full Review

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★☆☆☆☆

“Out to rip off customers. Stay away!”

Written on: 14/05/2014 by Klwilde (1 review written)

In February I ordered a treadmill from Bodypower sport / Fitness superstore. Firstly it was a huge effort and hassle trying to get it delivered due to them never answering phones (you have to call them to arrange delivery date) but even when I received my treadmill, it was broken and appeared to be used with parts missing. I was ignored for over three weeks despite emailing and calling all of the time. Luckily I had paid via EBay using Paypal and decided filing a claim was my only option at… Read Full Review

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★☆☆☆☆

“Worst fitness company”

Written on: 04/05/2014 by EvelinSchneider (1 review written)

This company is full of lies. I have tried and number of occasions to get the problems with my items rectified but have either been ignored or lied to about either people getting in touch with me (including the General Manager) or sending out replacement products. I suggest anybody encountering similar problems complains to the trading standards, consider small claims court, if items brought with credit card to use s.75 if applicable. There are so may people in the same position reading… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY”

Written on: 09/01/2014 by Jnby (1 review written)

Spent £1500 all in one go.2 weeks after and i was still waiting for it to be dispatched.rang at least 10 times and they refused to help me.finally i was given a date-took the day off work unpaid and still it didnt turn up.DONT USE… Read Full Review

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★☆☆☆☆

“False promises and no customer service whatsoever”

Written on: 07/01/2014 by diddleysquat (1 review written)

Paid for Saturday upgrade which didn't materialise. Customer services don't answer - unsurprisingly, sales is the only line that picks up. I was promised a callback twice - never materialised (a pattern is emerging). DO NOT BUY from morally lacking outfit - it is obvious they ignore calls in the hope that the situation will resolve itself by being delivered to neighbours or collection by you from the depot. Do yourself a favour and order with a reputable company, even if it costs more… Read Full Review

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★☆☆☆☆

“SPAMMED”

Written on: 03/01/2014

Got email blurb from them, and not going to trust their "unsubscribe" because I know fitness products are not something I would EVER have signed up to .. spam report made… Read Full Review

Tinamoo's Comment

Written on: 08/01/2014

Me too! I went to unsubscribe and it said that my address had not been registered. I knew I had never signed up but thought it might get rid of the spam.

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★☆☆☆☆

“appalling after sales service”

Written on: 01/11/2013

would agree with the last reviewer - paid extra for next day delivery. they delivered the wrong product, i've had to make multiple calls; they eventually collected the wrong products and now i'm having to chase to my original order. i won't be using them again. … Read Full Review

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★☆☆☆☆

“Worst customer service in the UK”

Written on: 16/10/2013 by jerbell (1 review written)

After paying extra for an agreed delivery time - there was no delivery, no calls to explain the delay, no e-mails explaining what had happened. When I tried to call them you always ring through to an answering machine. They will not call you back, there is no service once they have your money. I'm now in the process of disputing this transaction with my credit card company. Do not believe the eKomi reviews (they are NOT independent) this company is extremely dodgy… Read Full Review

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★☆☆☆☆

“Useless Customer Service”

Written on: 15/10/2013 by barrypaul88 (1 review written)

Don't normally write reviews but these were so useless at getting in contact with me I thought I best had. Recently purchased a set of dumbbells and barbells from Fitness Superstore. Firstly went into our local Chester store and was basically told you just go an order online because the man in the shop wasn't very helpful at all. So I ordered my items from the website and paid extra for a Saturday morning delivery. I wanted my delivery to a different address than my billing address which is not… Read Full Review

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