Bodypower Sports / Fitness Superstore Reviews - www.fitness-superstore.co.uk

★★★☆☆
2.6 / 5
43% of users recommend this
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Latest Reviews

★☆☆☆☆

“No delivery and appalling customer service. Stay Away!!”

Written on: 05/09/2014 by IJB50 (1 review written)

I ordered some accessory items, paid extra for swift delivery and when I waited in all day on the agreed delivery date it didn't arrive. It was delivered to a neighbour the following day but most of the items were missing and what wad there was incomplete with a strap missing. The packing looked like it had been sitting on a shelf for years and clearly wasn't a new item. Called the store in Tunbridge Wells and they had no interest in helping sort the problem claiming that I was required to call… Read Full Review

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★☆☆☆☆

“Fitness Not-So-Superstore: Strongly suggest to go...”

Written on: 24/07/2014 by Toddh1992 (1 review written)

Spent over £2500 and 10 days trying to confirm a delivery date. Emails were ignored and telephone calls were not returned. When finally a delivery date was confirmed, they didn't show up. They are not the only fitness store on the block so I cancelled the order and will shop with their competitors. I now expect a hassle with the finance company since Fitness NotSoSuperstore wasted more than 14 days of my time. Strongly suggested to heed the reviews and avoid this chain… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 19/06/2014 by Mickyo (2 reviews written)

They sold me a treadmill , it never worked , been broke since I got it , 3 months ago , they keep fobbing me off with manuafacturer who won't do anything , I've never ever had a worse experience with any retailer , my only course of action is to get trading standards involved and ultimately take them to court… Read Full Review

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★★★★★

“Fast Delivery”

Written on: 09/06/2014 by Kinsleyu86 (1 review written)

Great service- arrived quickly… Read Full Review

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★☆☆☆☆

“Out to rip off customers. Stay away!”

Written on: 14/05/2014 by Klwilde (1 review written)

In February I ordered a treadmill from Bodypower sport / Fitness superstore. Firstly it was a huge effort and hassle trying to get it delivered due to them never answering phones (you have to call them to arrange delivery date) but even when I received my treadmill, it was broken and appeared to be used with parts missing. I was ignored for over three weeks despite emailing and calling all of the time. Luckily I had paid via EBay using Paypal and decided filing a claim was my only option at… Read Full Review

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★☆☆☆☆

“Worst fitness company”

Written on: 04/05/2014 by EvelinSchneider (1 review written)

This company is full of lies. I have tried and number of occasions to get the problems with my items rectified but have either been ignored or lied to about either people getting in touch with me (including the General Manager) or sending out replacement products. I suggest anybody encountering similar problems complains to the trading standards, consider small claims court, if items brought with credit card to use s.75 if applicable. There are so may people in the same position reading… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY”

Written on: 09/01/2014 by Jnby (1 review written)

Spent £1500 all in one go.2 weeks after and i was still waiting for it to be dispatched.rang at least 10 times and they refused to help me.finally i was given a date-took the day off work unpaid and still it didnt turn up.DONT USE… Read Full Review

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★☆☆☆☆

“False promises and no customer service whatsoever”

Written on: 07/01/2014 by diddleysquat (1 review written)

Paid for Saturday upgrade which didn't materialise. Customer services don't answer - unsurprisingly, sales is the only line that picks up. I was promised a callback twice - never materialised (a pattern is emerging). DO NOT BUY from morally lacking outfit - it is obvious they ignore calls in the hope that the situation will resolve itself by being delivered to neighbours or collection by you from the depot. Do yourself a favour and order with a reputable company, even if it costs more… Read Full Review

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★☆☆☆☆

“SPAMMED”

Written on: 03/01/2014

Got email blurb from them, and not going to trust their "unsubscribe" because I know fitness products are not something I would EVER have signed up to .. spam report made… Read Full Review

Tinamoo's Comment

Written on: 08/01/2014

Me too! I went to unsubscribe and it said that my address had not been registered. I knew I had never signed up but thought it might get rid of the spam.

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★☆☆☆☆

“appalling after sales service”

Written on: 01/11/2013

would agree with the last reviewer - paid extra for next day delivery. they delivered the wrong product, i've had to make multiple calls; they eventually collected the wrong products and now i'm having to chase to my original order. i won't be using them again. … Read Full Review

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★☆☆☆☆

“Worst customer service in the UK”

Written on: 16/10/2013 by jerbell (1 review written)

After paying extra for an agreed delivery time - there was no delivery, no calls to explain the delay, no e-mails explaining what had happened. When I tried to call them you always ring through to an answering machine. They will not call you back, there is no service once they have your money. I'm now in the process of disputing this transaction with my credit card company. Do not believe the eKomi reviews (they are NOT independent) this company is extremely dodgy… Read Full Review

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★☆☆☆☆

“Useless Customer Service”

Written on: 15/10/2013 by barrypaul88 (1 review written)

Don't normally write reviews but these were so useless at getting in contact with me I thought I best had. Recently purchased a set of dumbbells and barbells from Fitness Superstore. Firstly went into our local Chester store and was basically told you just go an order online because the man in the shop wasn't very helpful at all. So I ordered my items from the website and paid extra for a Saturday morning delivery. I wanted my delivery to a different address than my billing address which is not… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 15/10/2013 by katlyn123 (1 review written)

My dad who is 70 brought a running machine from the store in Tunbridge and explained his needs and than that he lives in a flat and need to store it.However he was never told if it was not suitable he could not return it and get his money back. Also the machine is 130 kg and at no time was my dad told of this especially when he asked if he could put it away in his flat. As soon as the goods came and we realised of the error we rang the branch only to be told he could not have the money back or… Read Full Review

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★☆☆☆☆

“worse customer service ever ”

Written on: 16/08/2013 by shami29 (1 review written)

bought a new poweretec 2013 levergym. cheap product, parts doesn't assemble, chipped of paint, parts of different colors. trying to get hold of someone but no help from the company. buy a used item for less than a half of new price from ebay but stay away from this company.worse ever customer service… Read Full Review

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★☆☆☆☆

“Warranty non existence!!”

Written on: 14/07/2013

Bought an expensive rower and still under warranty when it began to leak. Ask for some help and was just ignored. Very POOR communication. KEEP AWAY FROM THIS COMPANY. You have been warned… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 02/06/2013

Worst "service" imagineable. Impossible to get through on the number asking where your overdue item is, but answer at usain bolt speed when ordering or getting your money. Didn't get my order (hundreds of pounds worth), though paid for next day and got dispatch confirmation. No answer on the phone all day, no reply to emails. Worst service I have ever come across. I sincerely hope this business goes under ASAP. If you are dumb enough to order from them after reading this, don't order next day… Read Full Review

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★☆☆☆☆

“customer service is abysmal.”

Written on: 26/04/2013 by tony5555 (1 review written)

after being charge £7 postage for a small DVD size box i expected to receive it as a next day delivery ( it does not state anywhere on website or on any confirmation emails or order forms otherwise). 2 days later and still not received so i contacted them through the online chat system to try and track my delivery at least. they couldn't help so i called them and was advised that it was a standard delivery and would take up to 10 working days!!!! £7 for a delivery in 10 days...i could send… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/04/2013 by Lcornwell (3 reviews written)

Terrible customer service. Very difficult to speak to customer service as they do not answer the phone. Their sales department pick up the phone straight away! No stock levels showing on their website. No phone call to say my treadmill was out of stock. No reply to my phone call or email to request confirmation of cancellation. No reply to Facebook message asking if my order had been cancelled. I didn't like anything about this company. There are much better sports equipment suppliers on… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 08/04/2013 by Corky1710 (1 review written)

My order was rejected initially because my delivery address was different to my credit card address. Ironically they were identical in the rejection message but I was subsequently told we are having problems with address that have only house names. A very weak excuse. The delivery was meant to be signed for but instead was left by my back door. The order was one item short and again was told "sometimes they deliver in two batches" more like the driver left it on the van or it was never in the… Read Full Review

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★☆☆☆☆

“Dishonest and up to something dodgy!”

Written on: 03/04/2013 by BobbyG2 (1 review written)

It would be wrong of me to say that the customer service is poor - that would imply there was actually some customer service to rate! The customer service at fitness superstore is non existent. I have been patient enough to order from them three times but never again. Be warned - if there is a problem with your order or if you merely want to check on it's status your call will NOT be returned. I tried to order a power cage. All went fine online but received an e-mail saying that when they… Read Full Review

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