Newton, MA
1 star rating
3/12/2011

DON'T GO TO THIS GYM. THEY ARE PROFESSIONAL CHEATERS.
I read their ADs on Metro newspaper that BSC offer 1 month free for new members. When I come, I was told by member consultant Anne Cobb that I will have 1 month free and I only begin to pay next months with 1 year membership commitment. But she lie to me and I have to pay all months with NO FREE MONTH and money for PROCESSING FEE AND ACTIVATION FEE , when I come to complaint, she said sorry and sorry and told me to wait next month rebate. Next month :NO REBATE MONEY!!! I told to the USELESS GENERAL MANAGER JAMES "BALD MAN", he tried to push responsibility like a soccer player passing his ball. He blamed any reasons that he could imagine that all problems are created by you and the most important is THEY WON'T NEVER RETURN MONEY TO YOU. So, YOU SHOULDN'T GO TO THIS GYM AND SEE YOUR MONEY STOLEN EASIER THAN THIS. THEY TAKE YOUR MONEY EVERY MONTH BY YOUR CREDIT/ DEBIT CARD AND NEVER NEVER RETURN.
ONCE AGAIN, DON'T GO TO THIS GYM. THERE ARE MANY BETTER GYM IN BOSTON.

BSc are not nice folks to do business with, at least as far as I am concerned. I had a major problem when I tried to leave, and got an email from the Branch Manager in Downtown Boston saying he had dealt with it. But I am STILL getting harrassing, aggressive calls from their Collection Agencies asking me for money that BSC agree I don't owe. So I emailed the BSC Downtown Crossing manager and also called him = He won't return calls, (he gets the receptionist to screen complaints out) or emails. NICE?!!They should tell you before you join that to leave, you don;t just need a long notice period, they claim you need to have a Leaving Interview, or you will be harrassed for HUGE FEES.!

BSC has a nice gym but if you move or cancel membership or try to leave for medical reasons. unless you follow steps exactly which includes mailing letters and proper notice even if you are month to month. they will charge you hundreds in fines. And have collection agencies calling you day and night. What a nightmare to get out.

Customer service doesn't care they even scream at you! DO NOT JOIN! Plenty of other great local Gyms

I would not recommend the BSC at Government Center to anyone. There were two instances in my membership in which I received horrible and misleading customer service.

The first was when a trainer approached me about personal training. I told him I was not interested and he refused to stop bugging me. He told me to just do a trial and he would not ask me to commit to anything afterwards. I made it clear that I was not interested in PT service but agreed to do the trial just to get him to stop bothering me while I was working out. I did the trial and it was fine and when we were done I was ready to go home. The trainer however barraged me with 30 minutes of quesitons regarding why I did not want to sign up for more sessions. I told him I could not afford it and he continued to bagger me until I was left in tears.

The second instance was just today when I was trying to cancel my membership. I took 30 minutes out of my morning to come in to the club and cancel because I know that you have to cancel in person. The manager was not available at the time and I did not have time to wait so I asked the employees at the desk if I could leave my information to cancel. I explicitly asked them if that would be sufficient to cancel and they said Yes. They informed me that their manager would call me in 30 minutes and confirm the cancellation. An hour and a half later the manager called me and insisted that I set up an appointment to come in again and cancel. He was very rude on the phone and refused to even admit that his employees gave me the wrong information. He refused to cancel my membership on the phone.

Overall, this was a horrible experience and I wouldn't recommend BSC or any My Sports Club to anyone I know.

Decent gyms and equipment - terrible service through the company though. I moved and could no longer go and they charged me a huge cancellation fee and were really nasty about it - and that was after being a loyal member for years.

BOSTON SPORTS CLUB NEWTON is the worst customer service staff. No one smiles there. We went there with my 8 year old son and turns out we can't swim because its not family swim time which is incidentally only 5 hours a week so you have to time it. Even if there is only 1 person in the pool, they told my son to get out of the pool. When I spoke to the person in the front desk, a real heavy girl named Ashley, she made us wait and ignored us. Finally she tells us BSC Newton is not a kids facility. No one smiles there. We go to BSC Wellesley and everyone is friendly there. No one is friendly in BSC Newton. Horrible!!! Not worth the money!

I am going out of my way to express dissatisfaction with the gym which I do rarely, if ever. Going to the boston Sports club is fine. They provide decent experience... until you start dealing with billing. Be VERY CAREFULL with their contracts. The billing stuff cares about nothing except squeezing the last $$$ out of you. Be prepared to be talked down to. And God forbid if you decide to cancel membership: they will charge you additional 30 more days even if you don't use the club. And you can't even freeze membership not to pay $150 for nothing. If you call them they will throw your contract back into your face. My suggestion: consider BCS only if you don't have other options. These guys really deserve to go out of business to leave some space for more people friendly gyms.

I am going out of my way to express dissatisfaction with Boston Sports Club which I do rarely, if ever. Going to the club is fine. They provide decent experience... until you start dealing with billing. Be VERY CAREFULL with their contracts. The billing stuff cares about nothing except squeezing the last $$$ out of you. Be prepared to be talked down to. And God forbid if you decide to cancel membership: they will charge you additional 30 more days even if you don't use the club. And you can't even freeze membership not to pay $150 for nothing. If you call them they will throw your contract back into your face. My suggestion: consider BCS only if you don't have other options. These guys really deserve to go out of business to leave some space for more people friendly gyms.

If you sign up, make sure you are willing to be committed for the time you sign for. They make untrue promises with cancellation procedures and need at least 30 days prior notice with a full months pay prior to canceling. It can be a real hassle if you're not willing to use the facilities for the full commitment.

The Boston Sports gym itself is great, but the membership services and flexibility is simply awful. They are unwilling to let a single penny be excused from the time you sign your contract.

When I first joined Boston Sports Club in Andover, the equipment was new. It now seems outdated and beat up. Then, Boston Sports Club changed the hours of operation of the club. When I tried to cancel my membership based on their changing the hours of operation, they denied my request and charged me a cancellation fee. I am currently fighting the cancellation fee with Boston Sports Club (Member Services), which is a nightmare.

I'm in the process of moving offices and have called to inquire about transfering my membership. I don't care to be treated as a customer off the street. I have been a member and am being told I now have to pay to transfer and increase my monthly fees.

Good thing Lattitude is moving in to New England maybe BSC will smarten up and start treating is members better.

When BSC opened their first club in Copley Square, it was a great place in a great location. Not a lot of people, conveniently located, good hours, great trainers. But as their presence in Boston grew, the quality of the clubs dropped. They are little better than Bally's in their sales tactics. If you work downtown and need a gym nearby, I would recoomend it. But you can definitely get more for your money elsewhere.

I joined because i was interested in using the pool, but it is too small for so many people, so I asked for a refund seven days after joining. That was six months ago! I am still waiting for my money! The staff is rude, the manager is always in 'conference calls' or out of the office.

They used to be good, but the Gov't Center location is usually pretty dirty and the staff just sits around. If it wasn't right across the street....

I would not recommend the Andover Boston Sports Club.I think that the spin bikes are in a horrific condition with pedals breaking off.