The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.0 / 5
172
52% of users recommend this
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The Sports HQ www.thesportshq.com

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★★★★★

“Great purchase and customer services”

Written on: 05/03/2016 by CazBatt (1 review written)

I placed an order with this company and afterwards read company reviews - several of which were pretty negative. My transaction was straight forward, my order was delivered on time, the item I purchased was just as described and exactly what I wanted - and much cheaper that other places on line so I was very happy with it. I did contact customer services as it was likely that I wouldn't be in at the time my parcel was going to be delivered. They replied very promptly and assured me that my… Read Full Review

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★★★★★

“Confidence fitness cross trainer”

Written on: 03/02/2016 by Tonyroweth63 (1 review written)

Amazing quick delivery. Very easy to put together. Very pleased with the product. Did arrive with a damaged foot plate, but emailed the company asking for a replacement and received it the very next morning. The cross trainer is exactly what I wanted, Im the wrong side of 50, but is the perfect exercise equipment for my needs. Brilliant and would recommend to anyone… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 12/01/2016

Bought a poker set for Christmas but it was delivered with dents in the case - most probably more to do with Yodal delivery rather than product! Contacted SportsHQ via email and they sent out replacement the next day and arrived in good order the day after. Can't fault the service or the product, would recommend and use again… Read Full Review

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★★★★★

“I wasn't too sure ”

Written on: 19/08/2015 by rothmum (1 review written)

I ordered a treadmill yesterday morning on the next working day service.. I didn't receive any emails to say my item had been dispatched so this morning I attempted to contact them on live chat to double check it had been sent out I got no answer..I then decided to message them and whilst waiting for a reply I checked for reviews only to come across this site..after reading all the terrible reviews I didn't hold my breathe that it was going to arrive today..I was pleasantly surprised to find… Read Full Review

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★★★★★

“Back up Service”

Written on: 13/03/2015 by tes.48 (1 review written)

Having purchased my Treadmill 12 months previously and used it almost every day (I calculate at least 1000 miles minimum use) a gremlin struck and I thought here we go. I need not have worried. Sports HQ arranged collection, a free repair and delivered it back all in the space of one week, very professional and how refreshing to experience such good service. I cannot speak highly enough of the company and its staff… Read Full Review

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★★★★★

“Excellent Service, highly recommended”

Written on: 13/12/2014

I ordered an Confidence Executive Cat Tree from the Sports HQ website and received a confirmation email with tracking number shortly after on Sunday evening and received the goods two days later, even though I only paid for standard delivery which is stated as 3-5 days. The finished product requires quite a lots of components and I was impressed with both the packaging and also that all parts were included. Despite some of the other reviews on this site I have to say I am very impressed with… Read Full Review

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★★★★★

“MOST HELPFULL COMPANY IN THE LAND!!!!!”

Written on: 28/10/2014 by vickygrossset (1 review written)

In April I bought a poly tunnel from this firm and a few month later the zip burst, I called them up to buy a new one and they replaced the cover free of charge, then last week due to the high wind we had here the steel frame broke of in bits and the tunnel all blew to the side and bent it, again I called up to buy another one and that was also replaced free of charge. They are an amazing company to deal with and sooooo helpful, it would be great if there was more companies about like… Read Full Review

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★★★★★

“Superb customer service”

Written on: 27/10/2014 by ortonway (1 review written)

I should like to thank you and your colleagues for fantastic service. * I ordered the wrong item and had to phone the next day to change the order. One of your colleagues managed to intercept the product, stop the delivery and have it returned to you. * Meanwhile I placed a new order and received it the very next day. * My bank has received the credit for the first order in less than a week after the unit’s return to you. Many thanks. This what I would call… Read Full Review

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★★★★★

“Great service”

Written on: 01/09/2014 by Lash73 (1 review written)

I ordered these golf shoes over internet and received a confirmation email with a tracking number shortly after. I ordered on wednesday morning and received the golf shoes two days later (Friday morning). The shoes were well packaged and the best price i could find on the internet. I was a bit sceptical after reading some reviews but thought i'd give them ago as i was protected using PayPal. All in all a great service and i wouldn't hesitate in using them again… Read Full Review

Lash73's Response to Lash73's Review

Written on: 01/09/2014

I used the standard delivery option which had them to me in 2 days as i stated above.

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★★★★★

“Great product, fast delivery!”

Written on: 20/06/2014

I ordered two products online on a Sunday evening, and they arrived at my door 2 days later with standard delivery. Products are ridiculously cheap by comparison to other sites and are exceptional for the price!… Read Full Review

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★★★★★

“Junior club set”

Written on: 11/06/2014 by Juliant382 (1 review written)

Ordered for my daughter, great product, price and service. Arrived within 3 days of purchase on standard delivery. Happy customer!… Read Full Review

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★★★★★

“Great value and service”

Written on: 23/04/2014 by Wanzo (1 review written)

I read the reviews after I had ordered a new marquee that was on a special offer. I was apprehensive after reading them. I shouldn't have been as the marquee arrived within three days, as described. Fantastic value, service and delivery time. So good I bought another one which arrived again within three days. We were looking at hiring a marquee at over £350 a day. The ones a I bought, and have erected, are fab for the job and at on £69.99 each!… Read Full Review

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★★★★★

“Brilliant service!!”

Written on: 25/02/2014

Brilliant service. Ordered item Thursday and it arrived Saturday. Item as described. Very happy and would recommend company to friends and family… Read Full Review

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★★★★★

“Great value fast delivery ”

Written on: 03/01/2014

I've had no problem with this company so can't understand the bad reviews. I read them before buying so took a chance and glad I did. I bought the confidence elliptical cross trainer 69.99 which was delivered the next day as stated, although this was at 7.30pm. Good value for money and only took me and my partner 45 mins to put together. Works great and the only power needed is the batteries for the display which are also provided as an extra bonus. Would recommend to family and friends… Read Full Review

Swizzie's Comment

Written on: 06/01/2014

I can only say that you have been extremely lucky. The service I personally received from this company was zero. Perhaps the fact that your item was delivered and in good working order meant that you didn't have to deal with their Customer Service department, which is what the majority of the complaints are about.
Personally, I still wouldn't recommend the company to friends and family just in case they aren't one of the lucky few.
Glad you had a successful transaction - my son's birthday was without gifts because of this company, despite me ordering 4 weeks prior to it.

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★★★★★

“Excellent product and service”

Written on: 20/07/2013

Hi, the marquee arrived very quickly and was excellent value and looked lovely for our BBQ… Read Full Review

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★★★★★

“8" table bench, chairs”

Written on: 07/07/2013 by RDMBSDG (1 review written)

Quality good strong robust worth buying seats up to ten the chairs were very comfortable as they are moulded. The bench however was not that stable and did tip up on one occassion so children do need to be careful. will buy more chairs and another table in due course… Read Full Review

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★★★★★

“Excellent value for money”

Written on: 10/06/2013

We brought a set of young gun golf clubs for a six year old and was very impressed with the price and quality of the clubs . I emailed a question about club length and was responded to quiet quickly and given accurate information which allowed me to make a informed decision on my purchase. Would recommend sports hq to family and friends… Read Full Review

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★★★★★

“First class service all round”

Written on: 08/06/2013 by Beachbayerjayne (1 review written)

Smart, Snazzy looking & very practical I just love my new bike. Excellent value, service & delivery. The only tiny niggle that I have is my bike is heavier than I anticipated though I'm sure it's just a case of getting used to it. That aside I love all other aspects of it… Read Full Review

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★★★★★

“Excellent products , service and delivery , ”

Written on: 06/06/2013 by gtodd (1 review written)

I have now purchased several items from sports hq golf section. The deals are simply amazing and i'm now kitted out for a lot deal less. All deliveries are quick and on time. Only once have I had a return on which I was emailed a reply the very next day and issue sorted within the week. All I can say is i'm glad to be on mailing list for their deals… Read Full Review

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★★★★★

“Review”

Written on: 05/06/2013

Made an order of several clothing items, had to return one, unfortunately something on the chain went wrong & there was no record of my return at Sports HQ. The help I received from the returns team was amazing & she managed to resolve & refund my monies. Many thanks again!… Read Full Review

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