The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
196
54% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Sports HQ www.thesportshq.com - Ask a question now

Media Gallery for The Sports HQ www.thesportshq.com

The Sports HQ www.thesportshq.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Unbelievable Aftersales Service”

Written on: 27/11/2016 by BeatriceHarris-Alt (1 review written)

My TXI Heavy Duty Treadmill developed a fault in that a small drive belt was slipping causing the track to slip. I contacted the company and was told that a replacement part was on its way and giving a link to the technical dept in case I had trouble fitting it. Later that same day an email confirmed that the item was on it's way to the couriers. The next day I had a remarkable email saying that the part (est cost £2) was not available, so the company was sending a completely new machine… Read Full Review

Report this review
★★★★★

“Brilliant work”

Written on: 09/11/2016 by Leighann90 (1 review written)

I recently purchased an electric golf trolly & later having read some reviews I became worried. I ordered on a Tuesday night around 9pm with standard delivery and I received it on Friday afternoon. I got in contact with them regarding a query I had & they were fantastic helping! I can't recommend them enough. I received the trolly and it's working perfectly & looks the part also… Read Full Review

Report this review
★★★★★

“Inversion Table - Spine stretching bargain!”

Written on: 02/09/2016 by Jerryalto (1 review written)

The Confidence Inversion Table supplied by 'The Sports HQ' does exactly what it should and at a fantastic price. After several months use a defect in a seam of the fabric that supports your body rendered use of the table dangerous. Upon contacting 'The Sports HQ' I had an immediate, and very friendly, response and within a very brief period of time and apology for any inconvenience caused and the dispatch of a replacement item. I can only praise this supplier for their customer service and… Read Full Review

Report this review
★★★★★

“Fantastic customer service ”

Written on: 30/08/2016 by Kylah432 (1 review written)

Ordered golf shoesFantastic next day delivery. Had slight problem with shoes.Contacted customer service got immediate response Problem was solved immediately by a very courteous and efficient member of the customers service department. I would have no hesitation recommending this company to any one. 10 out of 10. A pleasure to deal with a company who listens and acts… Read Full Review

Report this review
★★★★★

“Spectacular Service”

Written on: 24/08/2016 by itsallgammon (1 review written)

I bought a TXI Heavy Duty treadmill in April 2016 and have been delighted with it. On Sunday 21/8 the running board cracked and I mailed the company to ask how it could be fixed. I got a reply within 2 hours although it was late Sunday evening by now. Next morning I mailed photos of the damage as requested in their mail. Early Tuesday morning I got an email saying that a replacement had been ordered and was on it's way via courier. I asked for instructions for fitting the replacement plate… Read Full Review

Report this review
★★★★★

“Great product and fantastic service!”

Written on: 23/08/2016 by EllenAllen1951 (1 review written)

I ordered a tent which came very quickly, much earlier than I thought! Once opened and after a trial set up I noticed that a piece was missing. I emailed the help desk informing them of the problem and would I be able to have the missing piece delivered asap. I received an email confirming that they were dealing with my request and after a couple of hours informed me that a new tent had been despatched. I received the new (and complete) tent less than 24 hours from my initial email. The tent is… Read Full Review

Report this review
★★★★★

“set of suitcases”

Written on: 20/08/2016 by ElisaTownsend (1 review written)

Good helpful service with regard to one broken suitcase; quick response - the same day; replacement sent that day too with delivery of replacement the day after!! what fantastic service all round; helpful, friendly staff… Read Full Review

Report this review
★★★★★

“5* service ”

Written on: 19/08/2016 by Abbie328 (1 review written)

The service I received was very good, and I would recommend!… Read Full Review

Report this review
★★★★★

“What amazing customer service ”

Written on: 16/08/2016 by AntonioArcher (1 review written)

I bought a few articles, all looked lovely but two did not fit. When I asked the help desk how to return they were very prompt and helpful. I returned the items and emailed them, their reply came within 1 minute of me sending it. Very helpful and good quality clothing. Will recommend this company to a friend very happily … Read Full Review

Report this review
★★★★★

“Broken item”

Written on: 16/08/2016 by janefr (1 review written)

A very quick, helpful response to broken item which was quickly replaced - arrived next day. Polite helpful staff throughout - which is often lacking with other companies these days. Thoroughly recommend to family, friends. 5 stars!!!!!… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 12/08/2016 by Nolanlc148 (1 review written)

Thanks to the customer service advisor who dealt with my issue regarding one of my purchases. He was prompt, courteous and efficient. Happy result!… Read Full Review

Report this review
★★★★★

“Cracking Uppers in Golf Shoes”

Written on: 09/08/2016

Excellent after sales service, emailed on Monday evening with details of problem. Received an immediate reply, matter was dealt with to my satisfaction after sending photos of items to the above via email, have been promised delivery tomorrow "Wed" by Express Delivery. I have since had an email from Parcelforce telling me it's in the system. Can't get any better than that. Well done Sports HQ. No complaints at all handled very efficiently… Read Full Review

Report this review
★★★★★

“1st Class Customer Service”

Written on: 01/08/2016 by chippychappy (4 reviews written)

Had a non-structural prolem with this gazebo, due to significant discolouration. Shop247/The Sports HQ replaced it, without hesitation. I couldn't be happier with their first class service - it don't come better than that!… Read Full Review

Report this review
★★★★★

“again fantastic product,service and price”

Written on: 28/07/2016 by robertdkinsman (1 review written)

everything outstanding including up to date comms on despatch and delivery times… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 22/07/2016 by Tanyalawrence (1 review written)

Excellent item and customer service will recommend and use again… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 21/07/2016 by Focus100leon (1 review written)

Excellent product and thesportssHQ customer service is top class. Top company. Many thanks for your service… Read Full Review

Report this review
★★★★★

“Excellent value for money!”

Written on: 21/07/2016 by Rangioran (1 review written)

Been looking for a tool storage solution for my garage for quite some time, however most were cheap and nasty, and those that weren't were well out of my price range. Then I spotted the Homegear X Large Tool Chest. Seemed a bit too good to believe so I researched it, no horror stories, and not a lot else either. Figuring that few people post when something is good but EVERYONE posts if something goes wrong, I decided to take a punt and ordered direct from The Sports HQ. Delivery was next day… Read Full Review

Report this review
★★★★★

“Amazing!”

Written on: 17/07/2016 by DaveB33 (1 review written)

First Class product , fast delivery & fantastic price. What more could you ask for ? Would recommend to anyone on my experience with the company and their products… Read Full Review

Report this review
★★★★★

“Very helpful after sales”

Written on: 14/07/2016 by vfFowler147 (1 review written)

On receiving garden furniture the packaging was damaged in transit with resultant loss of fixing screws. I e mailed your base and after a couple of days the screws arrived - problem solved. Thank you… Read Full Review

Report this review
★★★★★

“Quickness”

Written on: 12/07/2016 by ddmargaret73 (1 review written)

Brilliant company to buy from when iteam did not turn up they got right on it replying quick on emails & iteam on quick delivery… Read Full Review

Report this review
overview