The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
55% of users recommend this
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The Sports HQ www.thesportshq.com

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★★☆☆☆

“Rubbish quality but low cost”

Written on: 26/11/2014 by Davonp339 (1 review written)

Get what you pay for, order cards, one set was black and marked so in other words - useless. Bought poker chip set, handle broke in first week, low low quality items. Bought card shuffler, came half broke but does work if you smash it. Everything is cheaper than anywhere else, so you get what you pay for, cheap items. We still use the chips and they're good… Read Full Review

Thesportshq's Comment

Written on: 28/11/2014

I apologise about this - did you speak to anyone to resolve this? Our customer service staff would (and still will if you speak to them) take care of all these issues for you.

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★★☆☆☆

“Poor customer care”

Written on: 11/11/2014 by AnniceO (1 review written)

First delivery of parcel failed due to the parcel not being collected on the Friday for a paid Saturday delivery. Customer care did not help me arrange for a new delivery. They did refund me the charge. I had to deal with the delivery company myself as Sports HQ refused to rearrange the delivery for me, this has cost me further to sort this out. Too much hassle when there are other companies much more reliable and same priced items… Read Full Review

Thesportshq's Response to AnniceO's Review

Written on: 19/11/2014

I'm really sorry about this. I'm going to look into what's going on with Saturday deliveries - we've had another couple of complaints about this so I think there is an issue we need to fix. Thank you for raising it to our attention, we'll get better.

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★★☆☆☆

“Customer Service? What's that?”

Written on: 04/10/2014 by Philip1956 (1 review written)

Aside from using the worst courier service ever (stayed in all day to receive a delivery promised between 12 and 9, and they woke up my daughter knocking on the door at 10.20pm!!). Got stuff, ok. Value for money, yes. I went back to the site and logged in. No sign of any credit on reward scheme. Used pop- up chat. Was promised an email to explain and it would be sorted. None received. Tried again. No response. Today I'm pretty sure they closed the chat box down to avoid dealing with me. Fair… Read Full Review

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★★☆☆☆

“Empty promises,lies and poor customer service”

Written on: 02/05/2014

Placed an order for a treadmill via the website, when I hadn't received a confirmation email regards delivery which I had paid extra to have on a Saturday I decided to ring for confirmation that the order was being processed. I was told that my card payment hadn't gone through, their customer service doesn't appear to extend to letting people know that the order hasn't been placed. I decided whilst having to re-order over the phone to change delivery to next day because it was 12:30 and they… Read Full Review

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★★☆☆☆

“Disappointing.”

Written on: 21/03/2014

Ordered several items off of this website one of which being a treadmill costing just shy of £300 pounds. Came with a cracked screen and a sticky speed up button meaning it was constantly increasing in speed without my say so then would not stop unless the emergency tab was removed. Contacted their customer services as soon as these issues were noticed...to be fair I got fairly speedy responses considering the amount of complaints it seems they must deal with...no surprise there.. It was… Read Full Review

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★★☆☆☆

“Dissapointed ”

Written on: 03/03/2014 by szGreenwood328 (1 review written)

I haven't even received my order yet and I am already disappointed. I ordered on Saturday morning, I stupidly forgot my PayPal delivery address is my home address, I can't be there upon delivery as I work, so immediately I tried calling, live chatting and emailing to change my address to 2 minutes down the road to my work address. No answer. I tried live chatting again this morning to be told that it is in there warehouse and they're unable to change the address. So it is still in there… Read Full Review

Thesportshq's Comment

Written on: 09/03/2014

I'm not sure how fair it is to say we are liars here, but essentially, once the order has been sent to the warehouse, trying to find it is impossible. A typical day could be in excess of 2000 orders, and once the label has been printed, it could be at any stage in dispatch (including actually having left already - we don't get that information updated until the end of the day after the shipping manifest is completed). Looking through 2000 orders to try and find one is just an impossible challenge. It's not an issue of been lazy or unhelpful, it's just one of practicality and common sense. We are working to improve so that we have information that is closer to real time, but at this point in time, we just don't have that. I'm sorry for the inconvenience, I hope you can understand why we couldn't do more to help.

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★★☆☆☆

“Very bad customer service”

Written on: 29/10/2013

I paid for a Saturday delivery and patiently waited all Saturday for my item to arrive, it didn't. The Sports HQ was open until Monday am. Called Monday and spoke to the most apathetic 'customer service' representative I have ever had the misfortune to come across. They were basically of the mind that it was not their problem and that I needed to sort the issue out myself. The only thing remotely helpful they did was to give me the number of the delivery company. I called themand their… Read Full Review

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★★☆☆☆

“Stowamatic 'deluxe' trolley bag & GXT electric trolley”

Written on: 03/09/2013 by Kladow88 (1 review written)

DON'T BUY THESE ITEMS TOGETHER! After deciding to go against the grain (Motacaddy & Powacaddy) , I ordered the Stowamatic 'deluxe' trolley bag. It had plenty of pockets, looks the business & I was intrigued to read about the 'stowalock' anti 'bag twist' on the base of the bag. The bag was dually ordered & promptly delivered by SportHQ. Being happy with the trolley bag I decided to review the latest model of Stowamatic electric trolley to accompany their own brand bag. The latest model (GXT)… Read Full Review

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★★☆☆☆

“Problems with wrong item sent”

Written on: 05/06/2013 by Malmcd (1 review written)

I ordered a 5 Taylor made fairway wood for my girlfriend. Unfortunatly I was sent the wrong item It was an older version I had to source from somewhere else and it cost me a bit more. I returned the wrong item which cost me £10 + Sports HQ did return my money direct into my credit card account but overall the fairway wood cost me an extra £25 I will not be using the site again… Read Full Review

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★★☆☆☆

“Forgan of st. andrew's golf polo shirt.”

Written on: 04/06/2013 by williamkeithharrison (1 review written)

Good quality shirt but too;short.I ordered the size 2XL but it was still too short. The colour's were very good,the style with the lettering was good it was just the length that was disapointing… Read Full Review

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★★☆☆☆

“Returns”

Written on: 27/05/2013

I returned my items 3 weeks ago for a smaller size still waiting… Read Full Review

By Thesportshq

Written on: 27/05/2013

Could you supply me your order number, we'll look into this for you right away.

Sorry about the delay

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★★☆☆☆

“Wrong items displayed online and product info incorrect”

Written on: 26/05/2013

Wrong items displayed online and product info incorrect… Read Full Review

By Thesportshq

Written on: 27/05/2013

Could you let us know where the error is, we'll get it fixed right away?

Sorry about that. Have you spoken to anyone already about this, if it's nowhere near what you thought you were getting, we'll refund it for you.

Thanks

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★★☆☆☆

“3 woodworm polo shirts”

Written on: 24/05/2013 by Frenchie5 (1 review written)

I've bought many Woodworm items of clothing and I was surprised at the sizing on this particular set of polo shirts. I'm normally a Large but according to the measurement guidelines I'd need a 2xl. I therefore rang the office and was advised that sizing was different and correct as published. I therefore ordered in 2xl and was very disappointed that they were MASSIVE. I returned the items and put a request in for a smaller size but only received a refund with no correspondence as to why… Read Full Review

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★★☆☆☆

“....And suddenly I was invisible!!”

Written on: 27/03/2013

I am reviewing the after sales service department who could not give a good reason as to why the e-bike I have just purchased from sportshq.com is exactly £100 cheaper from Amazon and yet supplied by sportshq.com. Surely there could be a price match converstaion to be had?? When the direct request to price match was asked, suddenly I became invisible and my emails were no longer worthy of a response. I haven't used my bike yet (bit chilly don't you think?) but I really hope that when I do… Read Full Review

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★★☆☆☆

“Lack of communication”

Written on: 30/06/2012 by manners99 (1 review written)

I ordered a golf club from the website on a thursday afternoon and wanting it for the next mornings round was prepared to shell out for next day delivery. Paying by debit card, I got the usual automated payment confirmation email and was told to expect more emails when the item was posted.....nothing. So I rang about 4:45pm to be told they had "system problems" (seems it's a very common occurance) and my order hadn't come through (even though the money had left my account) and I should call… Read Full Review

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★★☆☆☆

“Bought a stowacart golf trolley in July, didn't use it...”

Written on: 05/11/2010

Bought a stowacart golf trolley in July, didn't use it until 30th July, fine at first but after a few rounds it started to cut out during a round. In the end returned it for repair, it arrived back yesterday but suprise, suprise the battery sent back will not fit the battery tray of the trolley, phoned sportshq only to be told that I had been dealing with the wrong department (this after about 6 emails) esnt email to returns dept. So far only recieved automated reply.
allan turner… Read Full Review

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★★☆☆☆

“the products that i paid for where very good but when...”

Written on: 20/03/2010

the products that i paid for where very good but when i ordered the first time i got the wrong products. so i returned them and got a refund. afterwards i oredered some more pads for next day delivery and they did come, but again couple of products where not the ones that i ordered. this time i told them to send me the right ones and when thhey arrived they where still the worng ones. overall be carefull on what you order if you chose to order by them and be ready for the wrong products.
thank… Read Full Review

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