The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
177
53.9% of users recommend this
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★☆☆☆☆

“rubbish ”

Written on: 05/07/2017 by Dianecartwright (1 review written)

Bought 2 grooming tables damaged when they arrived company did not believe me and would not accept them back. I got in touch with my bank as I had paid by visa. In the end the bank got them to take them back an get my refund. DO NOT BUY from this company!! … Read Full Review

Rob-S247's Response to Dianecartwright's Review

Written on: 06/07/2017

Hi, Thank you for taking the time to feedback back your comments from your order in March. We are sorry that you were not happy with the returns process. Requesting photos of items that are reported damaged or faulty is not uncommon and simply part of the process to identify the issue in more detail and to establish the best course of action, as we can in most cases determine if the item needs to be returned or if we can process without a return being required, dependant on the issue. I can see from the order details we were advised of the issue on the Friday evening. requested photos on the Monday and then advised details of the collection process on the Tuesday with a request for a suitable date and to which you responded on the following Monday and the collection was arranged for the day after. I hope this helps explain.

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★☆☆☆☆

“Diabolical service”

Written on: 01/02/2017

This company is not fit to deal with the public. We are still in the process, more than two weeks after paying for a faulty gazebo, for the replacement that arrived too late to be collected and our money to be refunded. Sport HQ have made promises they had no intention of keeping just to fob us off. They promised faithfully the replaced item would arrive in time for my 50th birthday party. It did not. They didn't call us and we couldn't get through on the phone. This resulted in my party being… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!”

Written on: 09/01/2017 by CeliaMorse (1 review written)

Bought an item from them which was damaged, it's been 3 weeks and still hasn't been replaced! Customer service is useless and so unhelpful and probably the rudest people I have ever come across. DO NOT BUY FROM THEM OR YOU WILL REGRET IT!… Read Full Review

Rob-S247's Comment

Written on: 10/01/2017

Celia
I am sorry to hear of your experience with us. If you can email me with your order number, with the subject of "43641 - FAO Rob" I will be happy to look into this matter for you.

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★☆☆☆☆

“golf shoes RS..?”

Written on: 25/08/2016 by Wagnerym223 (1 review written)

bought a pair of woodworm golf shoes played in the rain ,both soles came off you get what you pay for… Read Full Review

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★☆☆☆☆

“Item still not arrived, and no response from the store.”

Written on: 15/08/2016

Ordered some suitcases from the Sports HQ via the Tesco Direct website. They're now two weeks late, and I've still had no response from them. Tried calling their number too but couldn't get through. Am now just looking for a refund, as I had to buy them somewhere else. Terrible service so far… Read Full Review

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★☆☆☆☆

“Poor service - Breach Delivery Contract - Broken,...”

Written on: 07/08/2016 by Baxter1956 (1 review written)

This company doesnt want to help you buy from them - when they are getting your money..... Tried to buy online, with their 10% discount. Wouldnt accept my debit card online. I rang them, and got some rude, abrasive, disinterested woman .....eventually. They took my card number and said it was fine, but on the phone they wouldnt give me the discount......hmm lure you in with a discount - cant buy it online - so call their "help"line and get told you cant have the discount. As the item is over… Read Full Review

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★☆☆☆☆

“Worst Customer Service ever!”

Written on: 26/07/2016

I have had an ongoing issue with the repair of a Stowmatic golf trolley with Sports HQ / Shop247. The process for repair is lengthy and complicated and required numerous phone calls and emails. The trolley was returned as repaired to my brothers address 75 miles away - absolutely no idea where they got the address from! It subsequently failed again after 2 outings and since then I have been embroiled in a lengthy process to obtain a replacement charger cable - despite numerous assurances they… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 13/07/2016 by CarsenBoyd (1 review written)

I have had two bad experiences where Sports HQ have had to refund me for the items I have bought as they are no longer in stock or have been lost in transit'. It takes ages to get through to anyone, and when you do they just fob you off and do not care. Plus the online chat service does not work… Read Full Review

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★☆☆☆☆

“I ordered 3 shirts from this company when the order...”

Written on: 13/05/2016 by AidenGillespie (1 review written)

I ordered 3 shirts from this company when the order had not arrived in 2 weeks I sent an email to find out when I was to receive this order and they replied that they could not supply the shirts but still advertised them on their website The order was cancelled and my money refunded do not deal with this supplier… Read Full Review

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★☆☆☆☆

“Multiple Epic Fails !”

Written on: 15/03/2016 by Ean357 (1 review written)

I placed an order for a set of 3 golf clubs to click & collect at Argos. Parcel arrived quick enough, but only 2 clubs in the box. Contacted Sports HQ who arranged for the missing one to be dispatched ASAP. 5 days passed so I tracked my order and discovered it had been delivered. I had no idea where to, as I'd recieved no notification and it certainly wasn't to my house. Sports HQ confirmed it was at Argos (same click and collect as previously used), Argos confirmed it was not, Yodel (courrier)… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 12/03/2016 by PrestonSomerville (1 review written)

Very unhelpful wouldn't use them again… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 09/03/2016 by Ballard111 (1 review written)

i ordered a set of clubs a week last thursdey,i tried to contact on live chat,no reply after 3 hours, decided to ring to be told not in yet, i explained these were for a birthday present i needed for Friday,no contact whatsoever,its now been7 working days and still no contact,lousy customer service,they take your money and dont deliver on time,i will be speaking to trading standards,tottally unacceptable,beware… Read Full Review

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★☆☆☆☆

“absolutely terrible service”

Written on: 04/03/2016 by igRodgers1977 (1 review written)

I bought an electric bike from this company forgetting around easier. It came late. The charger was broken when I fanally after several attempts got through to customer services they wouldn't replace it and I had to send the original back for there engineers to look at it. I finally after weeks got a replacement that kept cutting out!!. Also the key had to be wriggled about to turn it on sometimes to the point where I gave up. I enquired about it and was duly informed that I would have to buy a… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/02/2016 by Daniels87 (1 review written)

I ordered trainers which came 2 weeks late. I sent them back for a different size which cost me almost £17. I have not received a new pair, I've sent endless amounts of emails and heard nothing back. They just take your money then they don't care… Read Full Review

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★☆☆☆☆

“Faulty product un-contactable by email or phone”

Written on: 05/01/2016 by pricejeff (1 review written)

I purchased a golf putting mat and machine from them before Xmas. It arrived fine but after literally one putt the ball return machine stopped working. I left several messages on their 'chat' feature on their website but even during office hours it said they weren't in. Also after finally getting through all the phone options it dialled answered and then hung up! As it wasn't much money i'm not going to lose sleep, but recommend anyone who is thinking of purchasing anything from sportsHq to… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 05/11/2015 by PatienceMilne (1 review written)

Wish I had seen these reviews before I ordered from this company. Order delivered late through different couriers, order arrived with parts missing. Company messed up organising return. Only got item successfully returned and a full refund after involving the website I ordered through. Do not trust this company. Will NEVER consider ordering anything from them again… Read Full Review

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★☆☆☆☆

“One star is too generous ”

Written on: 24/10/2015

Ordered goods and paid for next morning delivery I was still waiting a week later. In that time I had called twice and been told they would investigate and call back but no one did. I called again today and was told there had been an error with my order then I was told the courier had lost it! I felt for those taking calls they clearly have no authority to resolve complaints. I asked to speak to one of the directors or owners only to be told they wouldn't take a call. As one of the other… Read Full Review

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★☆☆☆☆

“Bike trailer 'confidence'”

Written on: 15/09/2015

They can call their product 'confidence', but that's pure wishful thinking. The photos of the trailer look like a much better product (identical looking to one I purchased 3 years ago, this was meant to be a replacement) - the reality is that as soon as it arrived, I realised my mistake. The structure is made of flimsy material, there is no proper seating (just said material), the wheels wobble, and the wielding is so crude that it looks about to fall apart at the first hurdle. I have used a… Read Full Review

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★☆☆☆☆

“Palm Springs Garden 3 Seat Swing Chair”

Written on: 04/09/2015 by PatienceGustafson64 (1 review written)

1st seat ordered: 1.The pack of screws ect.. were not sealed and some of the nuts,ect were missing. 2.No Instructions. 3.seat damaged had a hole in material and framed looked like it had been used before as it had scratch & scuff marks. complained about this seat and was sent out a second seat and told to get rid of first seat my self. Staff member very nice on the phone and very sympathetic about the situation. 2nd Seat (Replacement for 1st Seat) 1. No instructions again. 2. Screws and… Read Full Review

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★☆☆☆☆

“Customer Service is a Joke”

Written on: 26/08/2015 by ZionHollis250 (1 review written)

Beware - totally unhelpful just hide behind T&C's. Sent me a box containing a 9m x 3m marquee that contained a 6m x 3m roof!! Because I was outside the 14 days for checking the item (I did not have occasion to use the marquee within 14 days) they refused to provide any assistance in resolving the problem. Massively unhelpful - tried to blame me for the predicament - unbelievable. … Read Full Review

Thesportshq's Comment

Written on: 29/08/2015

How far out were you from the 14 days? If it's only a few days, I will make sure we take care of this for you. If we are talking years, then it's a bit trickier.

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