The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
156
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★☆☆☆☆

“Wont Refund for out of stock item”

Written on: 28/07/2015 by oh4fooksake (1 review written)

I ordered a gazebo from their ebay shop.I had a phone call 2 days later to say that the item was out of stock & that they would refund my money.I am now having a major battle to get my refund.They fob you off when they do decide to answer your emails,but most of the time they are ignored.If i have no luck by the end of the week i am going to trading standards.There is nothing i like about this company,will never use again… Read Full Review

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★☆☆☆☆

“I appear to be at phase 1”

Written on: 18/07/2015 by DrDublin (2 reviews written)

Firstly, why oh why didn't I find this reviews site before making my purchase! Made my order on Thursday paying the additional cost for next day delivery. Took a day off and awaited the familiar tap on the door but alas, nothing. Tis Saturday today so clearly have no faith it will turn up, but, reading through the reviews on here, I'm confident come Monday, there will be no delivery either - This I will call Phase 2. Further updates to follow. PS It's very probably less painful… Read Full Review

Drdublin's Response to DrDublin's Review

Written on: 20/07/2015

and as I kind of assumed judging on the comments here, I'm into Phase 2. Nothing came today either. Just after my money back now.

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★☆☆☆☆

“do they have any customer service ”

Written on: 17/07/2015 by Fischer322 (1 review written)

I ordered a stowamatic golf bag to match my cart, It arrived without the rain hood ( live in scotland so might just need it ) after 8 phone calls I stilldo not have it , jesus how hard can it be… Read Full Review

Thesportshq's Comment

Written on: 17/07/2015

Not very - this should be a single call to resolve for you. I'm sorry it hasn't been. Can you let me know your order number so I can fix?

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★☆☆☆☆

“Terrible Service!”

Written on: 08/07/2015 by RichyBright2015 (1 review written)

I ordered a weights bench and a barbell and dumbbell set from there website. The bench came by parcelforce, then two thirds of the barbell set came by Tuffnells. I called them to see where the rest of my order was and they informed me that they must have missed some parts.... Good start. They said they would send the parts out immediately. After telling them that I wouldn't be in the next day, I asked if they could send me the spare parts to my work address.... No was the answer. After me… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 27/06/2015 by 385McDowell (1 review written)

I ordered and received an electric golf trolley-Stowmatic. It did not function as advertised and after using a few times it more or less gave up the ghost. I 'phoned SportsHq. The customer service guy new all about the problem as had happened a lot. I was instructed to dismantle the handle and return just the handle for repair. I found this odd but complied. It took nearly a week to receive the necessary returns data. In this time I decided that in fact I wanted a full refund and contacted them… Read Full Review

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★☆☆☆☆

“I placed an order on 7th June this year with Sports HQ...”

Written on: 22/06/2015 by allanparky (1 review written)

I placed an order on 7th June this year with Sports HQ which included a pair of Stuburt Sportlite golf shoes. The order, minus the golf shoes was delivered a week later. Meanwhile Sports HQ decided to take an extra payment out of my bank account which meant I had paid over £113.00 and received items worth just under £30.I have been phoning the 'Helpdesk' for over a week and have been fobbed off with false promises and downright rudeness. Today when I phoned up for an update I was told the… Read Full Review

Thesportshq's Response to allanparky's Review

Written on: 26/06/2015

To clarify, you completed your order first of all (including payment), then went back and applied a discount code, and resubmitted payment. We didn't 'decide' to take payment out of your account, you sent it to us, twice.

This was the cause of all the problems, and it took some time to get to the bottom of. It's a very unusual circumstance as well, which is why our help desk didn't really know how to help in it - we only just got to the root cause this week.

You were hung up on after our staff believe you swore at them.

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★☆☆☆☆

“not happy!”

Written on: 18/05/2015 by sandyw80 (1 review written)

 I recently ordered a bike and paid the extra for next day delivery. The item never came and I went on the online chat to find out when it would arrive to which they informed me it had been put on hold and a supervisor would ring, to which I waited 5 hours. Eventually, I rang again and said a manager would ring, but never did. After ringing them again, I was told I did not get passed their security checks although the money had been taken out of my account. It seems they are quick to take your… Read Full Review

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★☆☆☆☆

“Liars !!!”

Written on: 01/05/2015 by lvFlood313 (1 review written)

Very poor service,told I would recieve a marquee that I ordered and paid for in advance for my wifes big birthday.Never came very poor customer service,couldn,t care less,really poor attitude.Eventually got the couriers number Tuffnells who didn,t even have the delivery with them. Why not be upfront and I would have sourced alternatively especially it with being required for a big birthday.Simply don,t tell you the truth and lie to you time again.A company with no morales.Use at your own peril… Read Full Review

Thesportshq's Comment

Written on: 12/05/2015

I'm really sorry you've had any problems, but I would like a little comeback - I'll cover all circumstances since there isn't enough detail to go on.

If we don't have an item in stock, we contact customers within 1 working day (that's the latest, it's normally within a couple of hours).

I'm not sure if you chose next day delivery - if you did, the item would have left us same day if you ordered before 2pm, or next day if not. If you didn't choose Next Day, Tufnells is actually a much quicker service than we promise - we say 3 to 5 working days and it's a 48 hour service.

That said, I will concede that Tufnells' tracking service is not very good, and that's why we are reluctant to give out their number, since the number you receive as tracking number won't track on their systems if you call up - we do all the legwork for you instead. I suspect this is why you've jumped to the false conclusion that we are liars.

I also suspect there is more here that you haven't included in the review (maybe they attempted delivery whilst you were out, there was an address query, or perhaps a payment declined), since quite simply, what you've said is not how we operate. From a purely cynical point of view, why would we? It's not as if we keep your money if we don't ship the products.

Please provide your order number, and I'll have a look at what's gone on here and we can get to the bottom of it. I'm sure there is a valid explanation as to what's gone on, and I'll be more than happy to find that for you and do what I can to resolve the situation.

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★☆☆☆☆

“Inept, incompetent, pathetic”

Written on: 21/04/2015 by Braydonb284 (1 review written)

The biggest rip of company which I have ever dealt with. They have no idea where my money is, say I paid by paypal when I did not. They don't know when they can send my item; when pushed, they could not even confirm within a day, a week or even a month. Cannot wait until 2 May, then I can do a chargeback, which will incur them further money. Shame I had to give them a one star rating, as they deserve nothing. Deal with this company at your peril… Read Full Review

Thesportshq's Comment

Written on: 24/04/2015

I'm really sorry you've had these problems, I will look into this personally for you and find out what's gone on, both with your money, and with your issues with customer service.

I'm confident we'll get it resolved, if you can give me an order number I'll be able to start looking into this for you right away.

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Fcunited's Comment

Written on: 24/04/2015

I faxed you a cancellation order on the evening of the 21.4.15, yet mysteriously that day you managed to find the money and send the item. I replied that the cancellation still stands and that I would refused the item at point of delivery, which I did. The item is now on its way back to you.

If I do not receive a refund by 5 May, I will be contacting my bank and doing a chargeback.

I refused the item as I decided that I could not trust your company, due to the lies I had been told, and if there had been issues with the item, I could not trust you to put them right.

I am within my rights to cancel before receipt of goods or 14-days after receiving the goods. I cancelled before receipt of goods.

The order number is 20150417/35565

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Thesportshq's Comment

Written on: 27/04/2015

I'm sorry about that, you ordered right in the midst of some serious system issues, we had a few days where we were completely paralysed by 3rd party system failures that delayed certain order processing by days.

It doesn't make how you've been treated right, but do understand that ultimately we are not trying to trick or deceive you - we want you to receive your order and never have need to contact us. There is no conspiracy or scam.

No-one is denying your rights, we confirmed we were happy to accept it back over the phone with you and even offered a £10 voucher to say sorry.

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Fcunited's Comment

Written on: 27/04/2015

No you did not offer me a voucher and you refused my refund.

Please stop with the lying, I am getting fed up with it.

You have until May 4 to refund, or I will be asking my bank to do a chargeback

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★☆☆☆☆

“Pathetic attitude”

Written on: 25/03/2015 by skjindal39 (1 review written)

I placed an order through online account, but I wasn't awarded the reward points. When contacted the customer support associate said I don't hold any account with them and she didn't have any intention to listen and resolve my concern. Upon repeatedly telling that I am able to login to their website using my login and password, she somehow thought to look into it. And sometime later she advised that she has fixed the problem and any future order should bring the reward points. I asked what… Read Full Review

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★☆☆☆☆

“I paid £275 for a treadmill with next day delivery....”

Written on: 20/03/2015 by Justice999 (1 review written)

I paid £275 for a treadmill with next day delivery. The following day I received this email - Unfortunately there has been a problem with the payment for "Confidence TXI Heavy Duty Treadmill​"- in order for us to dispatch your order, a payment of £275.98 will need to be paid by Via. Bank Transfer, I checked with my bank and the payment had gone through so I called them to find out what was happening. They told me there must have been a mistake and they would look into it and email me… Read Full Review

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★☆☆☆☆

“Reviewing the company not the Item”

Written on: 05/01/2015 by AaaRaa (2 reviews written)

My name is Aleksandar, I have orderd Treadmill on 25/12 and on the web site it says for the UK they deliver goods in 3-5 days. After 10 days I have not got anyting. Last week when I call they said I will get it on Monday 05th, today is Monday and I have not got anything. When I call again person Chantelle said they will send till the end this week. So I have asked my money back and they said they do not want to return my money as item is processed ?! but it is still in their sotrage. Do not buy… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 03/01/2015 by Gauthieray129 (1 review written)

Customer service lied four times about delivery . Very rude on the phone Do not use products very cheap and nasty… Read Full Review

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★☆☆☆☆

“***WATCHDOG ROGUE TRADERS***”

Written on: 23/12/2014 by 428White (1 review written)

Chip as chips, poor,poor,poor. AVOID. Just put your money down the drain… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 15/12/2014 by rattywest (1 review written)

Borderline false advertising, rude and lying staff, poor quality products and never seem to deliver on time despite paying more for delivery. I Avoid Avoid Avoid… Read Full Review

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★☆☆☆☆

“Beware - Mis-representation pricing”

Written on: 28/11/2014 by 100Atkinson (1 review written)

Beware - DO NOT BUY FROM THIS ORGANISATION. They offer products at lower prices than are available, sometimes 50% high actual price. Sales staff not helpful or understanding. … Read Full Review

Thesportshq's Comment

Written on: 03/12/2014

Sir/Madam,

I'm afraid I've no idea what you mean. Could you elaborate? Our prices are those that are shown on our website.

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★☆☆☆☆

“Avoid ”

Written on: 25/11/2014

Ordered a power plate, originally delivered to a neighbour - no card left through our door, so there was a delay in receiving it. It would've been good if SportsHQ had emailed me to advise that the item had been dispatched. Anyway, item was damaged and they offered a £20 discount.....I wouldn't have paid £20 for a faulty item in the first place! We arranged an collection and delivery of the new item. Waited all day, the faulty item was collected but no new item delivered. It was at… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!”

Written on: 14/11/2014

NEVER have I received such appalling service! Exercise bike ordered Sunday on the insistance of physiotherapist to help with rapidly decreasing levels of mobility due to osteoarthritis in both hips. Paid for Saturday delivery as at work Mon-Fri and needed before next physio consult to assess and work out treatment programme. E-mail received Weds to say that item dispatched. Waited all day Saturday but no delivery. Spoke to 'customer service' Mon and stressed at least 3 times that delivery to be… Read Full Review

Thesportshq's Comment

Written on: 19/11/2014

I'm sorry to hear you've had a number of issues. Let's get to the bottom of them.

1/ your Saturday delivery failed - I need to do some digging into this to find out why, it seems something may have gone wrong with our courier on that day, another customer had a similar issue

2/ Tufnells delivered on Tues when they should have on Thurs. I'm sorry about that. It's not an excuse, but the reality is, they are a completely independent 3rd party, and we can't control exactly what they do.

3/ The wrong item - that's entirely our fault, and I apologize profusely. I think you may have misunderstood what we offered though - we'll collect the old one, get you the right one, refund your delivery, and give you a gift voucher for the bother. And our range is wide - you'll find something you'll like I'm sure.It's not just sports, we've got home appliances, suits, picnic sets, gift items, furniture, garden sets and way more.

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★☆☆☆☆

“MTI Treadmill”

Written on: 22/10/2014 by 485Stiles (1 review written)

I ordered an MTI Treadmill to help with rehab after knee surgery. The treadmill looked great on the site, user weight was 150kg so that was more than enough for me at 105kg. Item turned up and first impressions were cheap and holes didnt line up too good. Once set up, It was tested and found belt wanted adusting. Nothing in the manual but I have owned treadmills before so the belt was correctly tensioned. On looking in the manual it clearly stated 100kg max user weight, in addition to this… Read Full Review

Thesportshq's Comment

Written on: 27/10/2014

Sir/Madam, I'm really sorry about this, it sounds far from good enough. I'd like to look into your case in more detail - could you share your order number with me? I want to find out exactly what's gone on.

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Mrreed's Comment

Written on: 27/10/2014

I am sorry but I will not post my contact details on this forum. You have ample opportunity to contact me through the whole complaints process and never bothered. At least I had cover from paypal or this would matter still be ongoing. You are by far the worst company I have ever dealt with and will certainly not recommend you to any friends or family.

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★☆☆☆☆

“Faulty Goods Diabolical customer service”

Written on: 13/10/2014

Oredered a treadmill on 30th September and paid the extra £3 for next day delivery only to be told when I rang them next day that it was out of stock. They agreed to refund the £3 but still haven't. However, the treadmill eventually arrived on 9th October. I set it up with my husband that night and rang them the next day to say it was faulty and was making a clunking noise. They were able to hear the noise down the phone and asked me to lift the treadmill up and look under the removable plate… Read Full Review

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