The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
55% of users recommend this
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The Sports HQ www.thesportshq.com

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Latest Reviews

★☆☆☆☆

“***WATCHDOG ROGUE TRADERS***”

Written on: 23/12/2014 by 428White (1 review written)

Chip as chips, poor,poor,poor. AVOID. Just put your money down the drain… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 15/12/2014 by rattywest (1 review written)

Borderline false advertising, rude and lying staff, poor quality products and never seem to deliver on time despite paying more for delivery. I Avoid Avoid Avoid… Read Full Review

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★★★★★

“Excellent Service, highly recommended”

Written on: 13/12/2014

I ordered an Confidence Executive Cat Tree from the Sports HQ website and received a confirmation email with tracking number shortly after on Sunday evening and received the goods two days later, even though I only paid for standard delivery which is stated as 3-5 days. The finished product requires quite a lots of components and I was impressed with both the packaging and also that all parts were included. Despite some of the other reviews on this site I have to say I am very impressed with… Read Full Review

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★☆☆☆☆

“Beware - Mis-representation pricing”

Written on: 28/11/2014 by 100Atkinson (1 review written)

Beware - DO NOT BUY FROM THIS ORGANISATION. They offer products at lower prices than are available, sometimes 50% high actual price. Sales staff not helpful or understanding. … Read Full Review

Thesportshq's Comment

Written on: 03/12/2014

Sir/Madam,

I'm afraid I've no idea what you mean. Could you elaborate? Our prices are those that are shown on our website.

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★★☆☆☆

“Rubbish quality but low cost”

Written on: 26/11/2014 by Davonp339 (1 review written)

Get what you pay for, order cards, one set was black and marked so in other words - useless. Bought poker chip set, handle broke in first week, low low quality items. Bought card shuffler, came half broke but does work if you smash it. Everything is cheaper than anywhere else, so you get what you pay for, cheap items. We still use the chips and they're good… Read Full Review

Thesportshq's Comment

Written on: 28/11/2014

I apologise about this - did you speak to anyone to resolve this? Our customer service staff would (and still will if you speak to them) take care of all these issues for you.

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★☆☆☆☆

“Avoid ”

Written on: 25/11/2014

Ordered a power plate, originally delivered to a neighbour - no card left through our door, so there was a delay in receiving it. It would've been good if SportsHQ had emailed me to advise that the item had been dispatched. Anyway, item was damaged and they offered a £20 discount.....I wouldn't have paid £20 for a faulty item in the first place! We arranged an collection and delivery of the new item. Waited all day, the faulty item was collected but no new item delivered. It was at… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!”

Written on: 14/11/2014

NEVER have I received such appalling service! Exercise bike ordered Sunday on the insistance of physiotherapist to help with rapidly decreasing levels of mobility due to osteoarthritis in both hips. Paid for Saturday delivery as at work Mon-Fri and needed before next physio consult to assess and work out treatment programme. E-mail received Weds to say that item dispatched. Waited all day Saturday but no delivery. Spoke to 'customer service' Mon and stressed at least 3 times that delivery to be… Read Full Review

Thesportshq's Comment

Written on: 19/11/2014

I'm sorry to hear you've had a number of issues. Let's get to the bottom of them.

1/ your Saturday delivery failed - I need to do some digging into this to find out why, it seems something may have gone wrong with our courier on that day, another customer had a similar issue

2/ Tufnells delivered on Tues when they should have on Thurs. I'm sorry about that. It's not an excuse, but the reality is, they are a completely independent 3rd party, and we can't control exactly what they do.

3/ The wrong item - that's entirely our fault, and I apologize profusely. I think you may have misunderstood what we offered though - we'll collect the old one, get you the right one, refund your delivery, and give you a gift voucher for the bother. And our range is wide - you'll find something you'll like I'm sure.It's not just sports, we've got home appliances, suits, picnic sets, gift items, furniture, garden sets and way more.

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★★☆☆☆

“Poor customer care”

Written on: 11/11/2014 by AnniceO (1 review written)

First delivery of parcel failed due to the parcel not being collected on the Friday for a paid Saturday delivery. Customer care did not help me arrange for a new delivery. They did refund me the charge. I had to deal with the delivery company myself as Sports HQ refused to rearrange the delivery for me, this has cost me further to sort this out. Too much hassle when there are other companies much more reliable and same priced items… Read Full Review

Thesportshq's Response to AnniceO's Review

Written on: 19/11/2014

I'm really sorry about this. I'm going to look into what's going on with Saturday deliveries - we've had another couple of complaints about this so I think there is an issue we need to fix. Thank you for raising it to our attention, we'll get better.

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★★★★★

“MOST HELPFULL COMPANY IN THE LAND!!!!!”

Written on: 28/10/2014 by vickygrossset (1 review written)

In April I bought a poly tunnel from this firm and a few month later the zip burst, I called them up to buy a new one and they replaced the cover free of charge, then last week due to the high wind we had here the steel frame broke of in bits and the tunnel all blew to the side and bent it, again I called up to buy another one and that was also replaced free of charge. They are an amazing company to deal with and sooooo helpful, it would be great if there was more companies about like… Read Full Review

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★★★★★

“Superb customer service”

Written on: 27/10/2014 by ortonway (1 review written)

I should like to thank you and your colleagues for fantastic service. * I ordered the wrong item and had to phone the next day to change the order. One of your colleagues managed to intercept the product, stop the delivery and have it returned to you. * Meanwhile I placed a new order and received it the very next day. * My bank has received the credit for the first order in less than a week after the unit’s return to you. Many thanks. This what I would call… Read Full Review

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★☆☆☆☆

“MTI Treadmill”

Written on: 22/10/2014 by 485Stiles (1 review written)

I ordered an MTI Treadmill to help with rehab after knee surgery. The treadmill looked great on the site, user weight was 150kg so that was more than enough for me at 105kg. Item turned up and first impressions were cheap and holes didnt line up too good. Once set up, It was tested and found belt wanted adusting. Nothing in the manual but I have owned treadmills before so the belt was correctly tensioned. On looking in the manual it clearly stated 100kg max user weight, in addition to this… Read Full Review

Thesportshq's Comment

Written on: 27/10/2014

Sir/Madam, I'm really sorry about this, it sounds far from good enough. I'd like to look into your case in more detail - could you share your order number with me? I want to find out exactly what's gone on.

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Mrreed's Comment

Written on: 27/10/2014

I am sorry but I will not post my contact details on this forum. You have ample opportunity to contact me through the whole complaints process and never bothered. At least I had cover from paypal or this would matter still be ongoing. You are by far the worst company I have ever dealt with and will certainly not recommend you to any friends or family.

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★☆☆☆☆

“Faulty Goods Diabolical customer service”

Written on: 13/10/2014

Oredered a treadmill on 30th September and paid the extra £3 for next day delivery only to be told when I rang them next day that it was out of stock. They agreed to refund the £3 but still haven't. However, the treadmill eventually arrived on 9th October. I set it up with my husband that night and rang them the next day to say it was faulty and was making a clunking noise. They were able to hear the noise down the phone and asked me to lift the treadmill up and look under the removable plate… Read Full Review

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★★☆☆☆

“Customer Service? What's that?”

Written on: 04/10/2014 by Philip1956 (1 review written)

Aside from using the worst courier service ever (stayed in all day to receive a delivery promised between 12 and 9, and they woke up my daughter knocking on the door at 10.20pm!!). Got stuff, ok. Value for money, yes. I went back to the site and logged in. No sign of any credit on reward scheme. Used pop- up chat. Was promised an email to explain and it would be sorted. None received. Tried again. No response. Today I'm pretty sure they closed the chat box down to avoid dealing with me. Fair… Read Full Review

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★★★★☆

“Cyclamatic ebike helps with Welsh hills”

Written on: 26/09/2014 by johnoflet (1 review written)

Review on Cyclamatic Foldaway Electric Bike from sportshq My partner and I have been riding our Cyclamatic Folding ebikes for over three years now and we are still pleased with the product. We live in South Wales with many hills to negotiate but they do not faze us with our little red button to help. We initially found that it took a determined ride up long steep hills to extinguish the middle yellow light. However, once the yellow is gone then the red light really does mean "head for… Read Full Review

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★☆☆☆☆

“Should have read feedback first!”

Written on: 26/09/2014 by jb1972 (2 reviews written)

This company uses Yodel to deliver their parcels. Yodel says they have attempted delivery 3 times yet I have been at home each time they claim to have attempted. They also say they have left a card when they haven't. The Sports HQ customer service has been terrible. They do not seem to understand that Yodel is their sub contractor, not mine. They've said they'd call back, yet they haven't and my last call to them was with a stroppy woman that was so condescending I felt compelled to write… Read Full Review

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★★★★☆

“Pro Cross Trainer”

Written on: 14/09/2014 by Spearsue223 (1 review written)

Product arrived on time but was incorrect. Phone answered promptly immediate compensation offered to keep item. However I insisted that correct product was sent out. They sent me new packaging for the return the next day. I boxed product up to be collected next day when correct product arrived. Everybody can make a mistake but their aftersales was excellent. Product itself seems very good value for the price… Read Full Review

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★☆☆☆☆

“Do not trust them”

Written on: 12/09/2014 by 436Porter (1 review written)

Paid for sat delivery. Item delivered but faulty. Told it could only be exchanged on a week day. Took day off work, but courier did not turn up. They refused to redeliver on a sat so I took another day off work. Driver turned up took item & drove off despite me asking him to wait as it should be an exchange not just a collection. Called Sport HQ told delivery would not happen today. They say it will be delivered on sat but can I belive them?… Read Full Review

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★★★☆☆

“Did not read feedback? and DONT DEAL.”

Written on: 05/09/2014

I ordered a bike on Saturday and delivery was for TUESDAY. This was ok, when bike arrived started together. The brakes did not conform to British Standards, Rear was buckled, user manual well what can I say? Useless. After putting the bike together taking 2.5hrs. I then phones Customer Service to complain about the bike. First of all they could not find my order even though it was printed on the delivery box. The person who answered was clueless and kept asking did I want to return, NO I… Read Full Review

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★★★★★

“Great service”

Written on: 01/09/2014 by Lash73 (1 review written)

I ordered these golf shoes over internet and received a confirmation email with a tracking number shortly after. I ordered on wednesday morning and received the golf shoes two days later (Friday morning). The shoes were well packaged and the best price i could find on the internet. I was a bit sceptical after reading some reviews but thought i'd give them ago as i was protected using PayPal. All in all a great service and i wouldn't hesitate in using them again… Read Full Review

Lash73's Response to Lash73's Review

Written on: 01/09/2014

I used the standard delivery option which had them to me in 2 days as i stated above.

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★☆☆☆☆

“Disgraceful customer service”

Written on: 29/08/2014 by JordynMurphy-Alt (1 review written)

Purchased a fitness bike which arrived in a USED condition with the actual paint peeling off the bike. It was also scratched and did not resemble the detailed description. Poorly made. I contacted them for a refund and was made to send photographs - as if I was lying. I then did so and was told to dissemble the bike to be sent back for them to consider a refund. Once I did send it back I sent numerous emails asking when I'd receive a refund and never heard back from them. They ignore emails and… Read Full Review

Thesportshq's Comment

Written on: 29/08/2014

Really sorry to hear this, can you let me know your order number and I'll look into this?

We ask for photos just so we can figure out what's gone on, whether you've received the wrong item, and try to make a quicker diagnosis.

As to us not replying to emails, that's simply not the case. We deal with all emails within 1 working day, in fact it's usually much quicker than that. Nothing gets ignored, we have 20 people in the UK doing nothing but customer service.

It would seem that we didn't receive your emails; did you by any chance pick up the phone or try live chat after to see what is going on?

Send me your order number and we'll get to the bottom of this. Sorry for the hassle so far.

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