The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
447
54% of users recommend this
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The Sports HQ www.thesportshq.com

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Latest Reviews

★★★★★

“Unbelievable Aftersales Service”

Written on: 27/11/2016 by BeatriceHarris-Alt (1 review written)

My TXI Heavy Duty Treadmill developed a fault in that a small drive belt was slipping causing the track to slip. I contacted the company and was told that a replacement part was on its way and giving a link to the technical dept in case I had trouble fitting it. Later that same day an email confirmed that the item was on it's way to the couriers. The next day I had a remarkable email saying that the part (est cost £2) was not available, so the company was sending a completely new machine… Read Full Review

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★★★★★

“Brilliant work”

Written on: 09/11/2016 by Leighann90 (1 review written)

I recently purchased an electric golf trolly & later having read some reviews I became worried. I ordered on a Tuesday night around 9pm with standard delivery and I received it on Friday afternoon. I got in contact with them regarding a query I had & they were fantastic helping! I can't recommend them enough. I received the trolly and it's working perfectly & looks the part also… Read Full Review

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★★★★☆

“Customer Service”

Written on: 16/09/2016 by Cierra92 (1 review written)

Ordered Jumper slight problem with a snag in garment. Customer Service sorted immediately with no quibbles One Satisfied customer many thanks… Read Full Review

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★★☆☆☆

“POOR”

Written on: 02/09/2016 by Dgal (1 review written)

Ordered a treadmill on 1 sept for delivery next day 2 sept, never delivered as courier not received by courier, sportshq had not dispatched it from warehouse, sportshq agreed a refund of next day charge… Read Full Review

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★★★★☆

“Very Good service, and recovery.”

Written on: 02/09/2016 by AJ_Hodges (1 review written)

I have been buying items from TheSportsHQ (in the form of 24fore.co.uk) for several years with no issues or complaints. That changed when the shoes I bought did not last 12 months before water started to seep in. I inquired to customer services about what to do and the person I dealt with came back to me within a few minutes and was able to completely lay my mind at rest that this would be handled with due care and attention. Replacements were sourced and sent out with no qualms and in a… Read Full Review

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★★★★★

“Inversion Table - Spine stretching bargain!”

Written on: 02/09/2016 by Jerryalto (1 review written)

The Confidence Inversion Table supplied by 'The Sports HQ' does exactly what it should and at a fantastic price. After several months use a defect in a seam of the fabric that supports your body rendered use of the table dangerous. Upon contacting 'The Sports HQ' I had an immediate, and very friendly, response and within a very brief period of time and apology for any inconvenience caused and the dispatch of a replacement item. I can only praise this supplier for their customer service and… Read Full Review

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★★★★☆

“Great customer service ”

Written on: 31/08/2016 by WednesfieldFc (1 review written)

Ordered a collapsible bench for the Under 11's team. Fast delivery but a catch was broken upon arrival. Contacted customer support and he arranged for a replacement to be sent out before the first game of the season. … Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 30/08/2016 by Kylah432 (1 review written)

Ordered golf shoesFantastic next day delivery. Had slight problem with shoes.Contacted customer service got immediate response Problem was solved immediately by a very courteous and efficient member of the customers service department. I would have no hesitation recommending this company to any one. 10 out of 10. A pleasure to deal with a company who listens and acts… Read Full Review

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★☆☆☆☆

“golf shoes RS..?”

Written on: 25/08/2016 by Wagnerym223 (1 review written)

bought a pair of woodworm golf shoes played in the rain ,both soles came off you get what you pay for… Read Full Review

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★★★★★

“Spectacular Service”

Written on: 24/08/2016 by itsallgammon (1 review written)

I bought a TXI Heavy Duty treadmill in April 2016 and have been delighted with it. On Sunday 21/8 the running board cracked and I mailed the company to ask how it could be fixed. I got a reply within 2 hours although it was late Sunday evening by now. Next morning I mailed photos of the damage as requested in their mail. Early Tuesday morning I got an email saying that a replacement had been ordered and was on it's way via courier. I asked for instructions for fitting the replacement plate… Read Full Review

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★★★★★

“Great product and fantastic service!”

Written on: 23/08/2016 by EllenAllen1951 (1 review written)

I ordered a tent which came very quickly, much earlier than I thought! Once opened and after a trial set up I noticed that a piece was missing. I emailed the help desk informing them of the problem and would I be able to have the missing piece delivered asap. I received an email confirming that they were dealing with my request and after a couple of hours informed me that a new tent had been despatched. I received the new (and complete) tent less than 24 hours from my initial email. The tent is… Read Full Review

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★★★★★

“set of suitcases”

Written on: 20/08/2016 by ElisaTownsend (1 review written)

Good helpful service with regard to one broken suitcase; quick response - the same day; replacement sent that day too with delivery of replacement the day after!! what fantastic service all round; helpful, friendly staff… Read Full Review

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★★★★★

“5* service ”

Written on: 19/08/2016 by Abbie328 (1 review written)

The service I received was very good, and I would recommend!… Read Full Review

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★★★★★

“What amazing customer service ”

Written on: 16/08/2016 by AntonioArcher (1 review written)

I bought a few articles, all looked lovely but two did not fit. When I asked the help desk how to return they were very prompt and helpful. I returned the items and emailed them, their reply came within 1 minute of me sending it. Very helpful and good quality clothing. Will recommend this company to a friend very happily … Read Full Review

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★★★★★

“Broken item”

Written on: 16/08/2016 by janefr (1 review written)

A very quick, helpful response to broken item which was quickly replaced - arrived next day. Polite helpful staff throughout - which is often lacking with other companies these days. Thoroughly recommend to family, friends. 5 stars!!!!!… Read Full Review

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★☆☆☆☆

“Item still not arrived, and no response from the store.”

Written on: 15/08/2016

Ordered some suitcases from the Sports HQ via the Tesco Direct website. They're now two weeks late, and I've still had no response from them. Tried calling their number too but couldn't get through. Am now just looking for a refund, as I had to buy them somewhere else. Terrible service so far… Read Full Review

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★★★★★

“Great Service”

Written on: 12/08/2016 by Nolanlc148 (1 review written)

Thanks to the customer service advisor who dealt with my issue regarding one of my purchases. He was prompt, courteous and efficient. Happy result!… Read Full Review

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★★★★★

“Cracking Uppers in Golf Shoes”

Written on: 09/08/2016

Excellent after sales service, emailed on Monday evening with details of problem. Received an immediate reply, matter was dealt with to my satisfaction after sending photos of items to the above via email, have been promised delivery tomorrow "Wed" by Express Delivery. I have since had an email from Parcelforce telling me it's in the system. Can't get any better than that. Well done Sports HQ. No complaints at all handled very efficiently… Read Full Review

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★☆☆☆☆

“Poor service - Breach Delivery Contract - Broken,...”

Written on: 07/08/2016 by Baxter1956 (1 review written)

This company doesnt want to help you buy from them - when they are getting your money..... Tried to buy online, with their 10% discount. Wouldnt accept my debit card online. I rang them, and got some rude, abrasive, disinterested woman .....eventually. They took my card number and said it was fine, but on the phone they wouldnt give me the discount......hmm lure you in with a discount - cant buy it online - so call their "help"line and get told you cant have the discount. As the item is over… Read Full Review

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★★★★★

“1st Class Customer Service”

Written on: 01/08/2016 by chippychappy (4 reviews written)

Had a non-structural prolem with this gazebo, due to significant discolouration. Shop247/The Sports HQ replaced it, without hesitation. I couldn't be happier with their first class service - it don't come better than that!… Read Full Review

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