The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
439
54% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Sports HQ www.thesportshq.com - Ask a question now

Media Gallery for The Sports HQ www.thesportshq.com

The Sports HQ www.thesportshq.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“golf shoes RS..?”

Written on: 25/08/2016 by Wagnerym223 (1 review written)

bought a pair of woodworm golf shoes played in the rain ,both soles came off you get what you pay for… Read Full Review

Report this review
★★★★★

“Spectacular Service”

Written on: 24/08/2016 by itsallgammon (1 review written)

I bought a TXI Heavy Duty treadmill in April 2016 and have been delighted with it. On Sunday 21/8 the running board cracked and I mailed the company to ask how it could be fixed. I got a reply within 2 hours although it was late Sunday evening by now. Next morning I mailed photos of the damage as requested in their mail. Early Tuesday morning I got an email saying that a replacement had been ordered and was on it's way via courier. I asked for instructions for fitting the replacement plate… Read Full Review

Report this review
★★★★★

“Great product and fantastic service!”

Written on: 23/08/2016 by EllenAllen1951 (1 review written)

I ordered a tent which came very quickly, much earlier than I thought! Once opened and after a trial set up I noticed that a piece was missing. I emailed the help desk informing them of the problem and would I be able to have the missing piece delivered asap. I received an email confirming that they were dealing with my request and after a couple of hours informed me that a new tent had been despatched. I received the new (and complete) tent less than 24 hours from my initial email. The tent is… Read Full Review

Report this review
★★★★★

“set of suitcases”

Written on: 20/08/2016 by ElisaTownsend (1 review written)

Good helpful service with regard to one broken suitcase; quick response - the same day; replacement sent that day too with delivery of replacement the day after!! what fantastic service all round; helpful, friendly staff… Read Full Review

Report this review
★★★★★

“5* service ”

Written on: 19/08/2016 by Abbie328 (1 review written)

The service I received was very good, and I would recommend!… Read Full Review

Report this review
★★★★★

“What amazing customer service ”

Written on: 16/08/2016 by AntonioArcher (1 review written)

I bought a few articles, all looked lovely but two did not fit. When I asked the help desk how to return they were very prompt and helpful. I returned the items and emailed them, their reply came within 1 minute of me sending it. Very helpful and good quality clothing. Will recommend this company to a friend very happily … Read Full Review

Report this review
★★★★★

“Broken item”

Written on: 16/08/2016 by janefr (1 review written)

A very quick, helpful response to broken item which was quickly replaced - arrived next day. Polite helpful staff throughout - which is often lacking with other companies these days. Thoroughly recommend to family, friends. 5 stars!!!!!… Read Full Review

Report this review
★☆☆☆☆

“Item still not arrived, and no response from the store.”

Written on: 15/08/2016

Ordered some suitcases from the Sports HQ via the Tesco Direct website. They're now two weeks late, and I've still had no response from them. Tried calling their number too but couldn't get through. Am now just looking for a refund, as I had to buy them somewhere else. Terrible service so far… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 12/08/2016 by Nolanlc148 (1 review written)

Thanks to the customer service advisor who dealt with my issue regarding one of my purchases. He was prompt, courteous and efficient. Happy result!… Read Full Review

Report this review
★★★★★

“Cracking Uppers in Golf Shoes”

Written on: 09/08/2016

Excellent after sales service, emailed on Monday evening with details of problem. Received an immediate reply, matter was dealt with to my satisfaction after sending photos of items to the above via email, have been promised delivery tomorrow "Wed" by Express Delivery. I have since had an email from Parcelforce telling me it's in the system. Can't get any better than that. Well done Sports HQ. No complaints at all handled very efficiently… Read Full Review

Report this review
★☆☆☆☆

“Poor service - Breach Delivery Contract - Broken,...”

Written on: 07/08/2016 by Baxter1956 (1 review written)

This company doesnt want to help you buy from them - when they are getting your money..... Tried to buy online, with their 10% discount. Wouldnt accept my debit card online. I rang them, and got some rude, abrasive, disinterested woman .....eventually. They took my card number and said it was fine, but on the phone they wouldnt give me the discount......hmm lure you in with a discount - cant buy it online - so call their "help"line and get told you cant have the discount. As the item is over… Read Full Review

Report this review
★★★★★

“1st Class Customer Service”

Written on: 01/08/2016 by chippychappy (4 reviews written)

Had a non-structural prolem with this gazebo, due to significant discolouration. Shop247/The Sports HQ replaced it, without hesitation. I couldn't be happier with their first class service - it don't come better than that!… Read Full Review

Report this review
★★★★★

“again fantastic product,service and price”

Written on: 28/07/2016 by robertdkinsman (1 review written)

everything outstanding including up to date comms on despatch and delivery times… Read Full Review

Report this review
★☆☆☆☆

“Worst Customer Service ever!”

Written on: 26/07/2016

I have had an ongoing issue with the repair of a Stowmatic golf trolley with Sports HQ / Shop247. The process for repair is lengthy and complicated and required numerous phone calls and emails. The trolley was returned as repaired to my brothers address 75 miles away - absolutely no idea where they got the address from! It subsequently failed again after 2 outings and since then I have been embroiled in a lengthy process to obtain a replacement charger cable - despite numerous assurances they… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 22/07/2016 by Tanyalawrence (1 review written)

Excellent item and customer service will recommend and use again… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 21/07/2016 by Focus100leon (1 review written)

Excellent product and thesportssHQ customer service is top class. Top company. Many thanks for your service… Read Full Review

Report this review
★★★★★

“Excellent value for money!”

Written on: 21/07/2016 by Rangioran (1 review written)

Been looking for a tool storage solution for my garage for quite some time, however most were cheap and nasty, and those that weren't were well out of my price range. Then I spotted the Homegear X Large Tool Chest. Seemed a bit too good to believe so I researched it, no horror stories, and not a lot else either. Figuring that few people post when something is good but EVERYONE posts if something goes wrong, I decided to take a punt and ordered direct from The Sports HQ. Delivery was next day… Read Full Review

Report this review
★★★★★

“Amazing!”

Written on: 17/07/2016 by DaveB33 (1 review written)

First Class product , fast delivery & fantastic price. What more could you ask for ? Would recommend to anyone on my experience with the company and their products… Read Full Review

Report this review
★★★★★

“Very helpful after sales”

Written on: 14/07/2016 by vfFowler147 (1 review written)

On receiving garden furniture the packaging was damaged in transit with resultant loss of fixing screws. I e mailed your base and after a couple of days the screws arrived - problem solved. Thank you… Read Full Review

Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 13/07/2016 by CarsenBoyd (1 review written)

I have had two bad experiences where Sports HQ have had to refund me for the items I have bought as they are no longer in stock or have been lost in transit'. It takes ages to get through to anyone, and when you do they just fob you off and do not care. Plus the online chat service does not work… Read Full Review

Report this review
overview