The Sports HQ www.thesportshq.com Reviews
Latest Reviews
★☆☆☆☆
“returns shocker”
Written on: 15/05/2013 by folleymartyn
After having my cyclamatic power plus electric bike for just over a year i contacted sports hq returns about possibility of checking out the motor as the power kept cutting out . Anway a week later it was picked up at a cost of £50 which covered inspection. A week later still not heard back from them so i phoned them up to told they werechecking the bike over . Another couple of days-still no contact. So phoned them again. Eventually they phoned me back to say that my bike was in a shocking... (read more)
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★☆☆☆☆
“Avoid”
Written on: 08/05/2013
This company gives on-line companies a bad name! I ordered a set of kettle-bells of various sizes - they obviously didn't have a particular size i stock, as I later found out but instead thought it would be ok to send me two of the same size!! I have been trying for 6 months now to get it replaced - I have asked for my money back - I am still going through it all for a simple kettlebell. My advice? Avoid like the plague - useless! Sadly, I HAD to give at least one star - not worth that. (read more)
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★☆☆☆☆
“Buyer Beware!”
Written on: 10/04/2013 by chiefluvvie (1 review written)
I purchased a Stowamatic GTS Electric Golf Trolley from these people and after 13 months it literally fell to pieces - axle and frame both snapped, in my opinion due to the excessive weight of the battery supplied. Of course, it happened just out of warranty and their Customer Service did not want to know. I accept the fact that the product was 'just' out of warranty and requested that they look at my photos of the trolley which I believe was never 'fit for purpose'. Their CS staff are... (read more)
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★☆☆☆☆
“Missing Parts ”
Written on: 05/04/2013
VERY VERY disappointed in the company , yes the item was cheaper however this counts for little when the after sales service is so poor/none existent. Despite several emails and assurances from SportsHQ that the items have been shipped "express delivery" , "will be shipped today" some 5 weeks on I am still waiting for pole clamps for a trampoline enclosure. I would NEVER recommend this company to anyone and would advise as many others have already done so to stay away. (read more)
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★★★★☆
“ACTUALLY NOT AS BAD AS I READ !!!”
Written on: 28/03/2013
I ordered a saturday delivery for a gazebo for a mini rugby tournament and it didnt arrive , so I started reading the reviews and to my horror read terrible stories so I E mailed straight away Dear Sir / Madam Date 21/03/2013 Order Reference 20130321/ I ordered this delivery on a special Saturday delivery and it is now 6:00p.m on Saturday evening and no delivery! To say I am thoroughly disgusted and annoyed is a severe under statement . I rang your company yesterday to check that you had... (read more)
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★★☆☆☆
“....And suddenly I was invisible!!”
Written on: 27/03/2013
I am reviewing the after sales service department who could not give a good reason as to why the e-bike I have just purchased from sportshq.com is exactly £100 cheaper from Amazon and yet supplied by sportshq.com. Surely there could be a price match converstaion to be had?? When the direct request to price match was asked, suddenly I became invisible and my emails were no longer worthy of a response. I haven't used my bike yet (bit chilly don't you think?) but I really hope that when I... (read more)
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★☆☆☆☆
“Disgustingly Poor Service”
Written on: 23/03/2013
I ordered a number of golf clothing from here and paid for the next day delivery. The next day nothing came so I rang the day after and all they could say was that one of the items was not in and thats why it hadnt been delivered! They could have called me to tell me but theye didnt! The gentleman then promised and assured me that the items would be delivered the next day. Once again, it has not been delivered and received no phone call to say it wouldn't be delivered. This is not the... (read more)
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★★★★★
“Well done to the Sports HQ returns department”
Written on: 16/03/2013 by DDHbush
I have used SportsHQ a number of times over the last few years and my golf clubs are from Forgan. I have used them on a number of occasions without any problems but have never written a review on them. I suppose it easier to write a poor review than a good one. I purchased an electric golf trolley from SportsHQ in March 2011 this was after talking to someone who had brought a Stow Away trolley from them. He said that when the trolley was about a year old he had a problem with a wheel... (read more)
Visit thesportshq.comRamos88's Response to DDHbush's Review
Written on: 18/03/2013
You're obviously the lucky one then. I have had nothing but problems, broken wheels, snapped axle, electrical fault and now this weekend the frame has snapped above one if the wheels. I could tell you the tales of woe of dealing with the customer support team as well as various managers, the replacement wheels were used! The 6 weeks it ooh or them to pick up the trolley etc etc etc. I've e mailed hem again. In oral since November 2011 I've used the trolley maybe 80 times and feel utterly ripped off.
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★☆☆☆☆
“Dreadful Customer Service”
Written on: 15/03/2013
Have tried phoning Sportshq.com and Forgan Golf (same company and phone number), you can't get through to anyone other than recorded message. No-one answers. Their online chat doesn't work either! They don't answer emails either. Worst Online company I've tried, and I want to spend quite a lot too, but not with them now. Mickey Mouse outfit, avoid at all costs!! (read more)
Visit thesportshq.comThesportshq's Comment
Written on: 20/03/2013
Hi - would you mind if I contacted you directly? Our phones should always be answered within a few seconds during our working hours (7-7, Mon-Fri) and I don't know of any issues with our online chat.
I'd really like to try and get to the bottom of what's going on, sorry for the inconvenience.
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★☆☆☆☆
“useless liers”
Written on: 06/03/2013
ordered 4 5kg weight plates that were suposedly in stock, about 10 days later i got a phone call sayin they wont be in stock for another week and do i mind waiting ? i said no as im quite patient two weeks later they still had not turned up so i asked them what the problem was and they said they had tryed to deliver twice and left 2 notes. this was a pack of lies as someone was in the house the whole time and no notes were posted. never use this company they are a joke (read more)
Visit thesportshq.comThesportshq's Comment
Written on: 20/03/2013
Sorry about these problems, I'd like to try and help you.
We use a courier for delivery, and we can only work off the information they give us. I know that's not ideal, but that's what we have to do. There's no reason for us to lie to you - it only causes us more work, frustrates our customers, and doesn't achieve anything useful!
I'm concerned that you had to wait 10 days for a notification about an out of stock - that is not acceptable and I apologise.
Would you mind sharing your order number so I can look into what's gone on here?
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Showing 1 - 10 of 88 Reviews
★☆☆☆☆
“NEVER AGAIN”
Written on: 14/02/2013 by duggieboy
I ordered a Kettle Bell and paid for next day delivery and I was assured it would be here. By the end of the day it had not turned up, I rung the company one said they delivered till 6pm, the other that it had not been despatched and I missed the cut-off period. They said the cut-off period is 1pm, I ordered it at just after 3pm and on their website it says 4pm. When I spoke to them it seemed like they were not the least bit interested. It will be the last time I every order off this... (read more)
Visit thesportshq.comThesportshq's Response to duggieboy's Review
Written on: 20/03/2013
Hi duggieboy - I'm sorry about this.
Any chance I can have your order number so I can look into what's gone on for you?
Do you remember who it was you spoke to? 'not the least bit interested' is nowhere near good enough.
Thank you
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★☆☆☆☆
“what customer service!!!!!!!!!”
Written on: 17/01/2013
i have been trying to order goods from these people for a week now but due to there system going down they cannot take orders over the phone or online. when asked if they could deliver to my work address this was no problem but i asked what size the good come in and was told we will email you,they didnet email me but i still placed order for next day-then at 3:50pm received email stating could not delivery to my work address so order has been canceled by this time its to late to get next day... (read more)
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★☆☆☆☆
“PLEASE DON'T BUY FROM THIS AWFUL COMPANY! BAD, BAD, BAD!”
Written on: 27/10/2012 by boozercruiser (1 review written)
My letter 26th October 2012 to The Sports HQ at Amazon Marketplace Cyclamatic Power (what a joke that title is) plus Electric Bike... Hello Mike, The good news was that the supplied battery pack and charger have been delivered. The bad news is that the delivery of the charger/battery pack is not the end of my worries, but perhaps just the start of whole lot more? The outcome of that particular concern is in your hands. First of all I wish to say that I am totally... (read more)
Visit thesportshq.comThesportshq's Response to boozercruiser's Review
Written on: 26/11/2012
Hi,
First of all, let me assure you no-one is trying to take you for a fool.
I'm sure we can sort this out for you with the minimum hassle so we don't further inconvenience you.
Please send me the last 5 digits of your original order number, as well as the first couple of letters from your email address so I can find your order, and we will get this sorted for you.
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Boozercruiser's reply to Thesportshq's Comment
Written on: 27/11/2012
27th November 2012
Hello, And thank you for this response which is rather too little and too late help for me.
You will see from below that it was only after contacting your CEO that I finally obtained a satisfactory solution to all of my problems.
Earlier this month I have been sent s brand new battery pack and charger which of course has now satisfied my complaint as the bike is now working fine thank you.
It is just a shame that I had to bother your CEO in order to finally put my concerns to bed.
Best Regards
CEO Sports HQ
Dear Sir,
Good morning and I hope that you do not mind me contacting you but I feel that I am not receiving the level of service that I expect from your staff at The Sports HQ and I am turning to you out of sheer frustration.
I am certain that you would also be interested in knowing about any customers who are unhappy with the levels of service from your Company.
I purchased a Cyclomatic Electric Bike on 17th October 2010 from your Company. Since then I have had 4 faulty chargers and the battery pack failed which your staff acknowledged on 19th October 2012:
"Hello, Thank you for your response.
Your original battery and charger failed the tests, so we are sending you a replacement battery and charger."
The offer was fine except that the replacement charger which was sent back was obviously far older than the one I sent in which had only been used for up to 100 miles. The faulty Battery Pack I sent to your Company was in pristine condition whereas the one I got back was obviously much older, badly marked and scuffed. Because I was getting nowhere with customer services I have chosen to take the following actions out of sheer frustration...
1. Start a website
2.. Start a blog
3. Do a You Tube post
4. Give 21 days notice of my intention to turn to the Small Claims Court for recompense.
All of the above actions can be either dissolved or avoided with help from you for me to achieve a fully working bike with either a new/nearly new fully functioning battery pack comparable in the usage and condition of the faulty pack I returned to your company. This action would further need to be the reason why the bike kept cutting out on me so I have a fully functioning electric bike
There are some 24 E. Mails to and from your Company in respect of my problems, but my most recent are below which will give you some idea of my problems.
Please help me resolve this matter.
Yours Sincerely
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★☆☆☆☆
“DO NOT RISK WASTING TIME OR MONEY WITH SPORTS HQ !!!”
Written on: 18/10/2012 by ANDY24 (1 review written)
QUITE SIMPLY THE SHODDIEST COMPANY I HAVE EVER HAD THE MISFORTUNE/STUPIDITY TO ENCOUNTER - FLASHY WEBSITE MIND, BUT THIS BUNCH COULDN'T ORGANISE A PARTY AT A BREWERY. HAVE WAITED OVER SIX WEEKS FOR THEM TO REPAIR MY ELECTRIC BIKE, WHEN THEY EVENTUALLY SENT IT TO THE RIGHT ADDRESS (AFTER TRYING OTHERS) IT CAME BACK WITHOUT THE BATTERY CHARGER RENDERING THE MACHINE EQUALLY USELESS. AS I WAS RELYING ON THIS FOR COMMUTING I AM STILL EXTREMELY INCONVENIENCED. IF YOU ARE UNSATISFIED WITH THEIR... (read more)
Visit thesportshq.comThesportshq's Response to ANDY24's Review
Written on: 23/11/2012
Hi - I'm really sorry you've had these problems. Is there any chance you could share your order number with me, and I'm sure we can get his sorted for you.
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★☆☆☆☆
“simply the worst company i ever dealt with”
Written on: 11/10/2012 by aidygaga (1 review written)
please please please do not deal with this comapny, they are rude, liars and the £350 treadmill i was sent was damaged. when it arrived i set it up to find the control panel was not working, i rang right away to be asked if i had plugged it in and if i had turned it on. i was then told they would send me a new panel(that i would have to fit myself)on fri afternoon i rang them and was told it had not been sent. i told them i wanted a refund and was told it would be collected on monday i... (read more)
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★☆☆☆☆
“shoddy goods and disgustingly bad customer service...”
Written on: 03/10/2012
purchased a stowmatic electric golf trolley broke after only being used about 9 times emailed sports hq and they offered to collect goods free for inspection contacted them to arrange a suitable date for collection only to be told i had to pay £50 as 1 yr warranty was up informed them of my consumer rights and european warranty which is 2 yrs it appears this company think they are above the law. I have had the trolley inspected and it has been found to be a manufacturing fault which means... (read more)
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★☆☆☆☆
“Do not ever use this company! ”
Written on: 15/08/2012
Worst online company I have ever used! Terrible customer service, terrible goods. Just don't waste your money with these people! (read more)
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★☆☆☆☆
“no words to describe how bad this company is”
Written on: 19/07/2012 by boilingmad.com
Dont know where to start really. Bought a stowmatic golf trolley for my partner in November, the wheel cracked only months later. The company sent us a replacement, also cracked. We complained, they sent us another, very obviously used, we complained and eventually they sent us a brand new wheel-hoorah! 6 weeks ago, the trolley chassis cracked and as yet, we cannot even get the trolley picked up! The company tell us that theyve arranged for a collection, we both work shifts and let them know... (read more)
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★☆☆☆☆
“I wish I'd read these reviews before I ordered goods.”
Written on: 13/07/2012 by dickysparks (1 review written)
I ordered an item from this joke company and was told it was available and that I could have it delivered next day if I paid an extra fee. The next day came and went, so did the following days. Every day I sent an email or phoned. I was told, yes, do not worry item is in the capable hands of yodel (Ha! another joke company). I was given a tracking number that does not exist! I have now contacted SportsHQ and cancelled the order, siting breach of contract, as they have failed to delivery. I... (read more)
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★☆☆☆☆
“STAY AWAY!!!!!!! DON'T DO IT, WORST SERVICE EVER!!!!!”
Written on: 02/07/2012 by Trexuis
I ORDERED x2 10Kg DUMBELL WEIGHTS. PAYMENT WAS TAKEN ALL SEEMED OK. I WAS INFORMED ORDER WOULD BE 2-5 WORKNG DAYS. AFTER THE 5 WORKING DAYS NO ORDER. I CALLED AND WAS ADVISED IT WAS LOST AND THEY WILL SEND OUT ASAP. WAITED 2 MORE DAYS NO ORDER!!!!! THEN I SPOKE TO WILL THE MANAGER THERE, HE PROMISED ORDER WILL BE SENT OUT NEXT DAY DELIVERY. SO I WAIT AND WAIT AND WAIT!!!!! NO ORDER, DO YOU SEE A PATTERN EMERGING????? SO I CALL AGAIN THEY SAY THEY WILL CONTACT YODEL AND GET ORDER... (read more)
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Showing 11 - 20 of 88 Reviews
★★☆☆☆
“Lack of communication”
Written on: 30/06/2012 by manners99 (1 review written)
I ordered a golf club from the website on a thursday afternoon and wanting it for the next mornings round was prepared to shell out for next day delivery. Paying by debit card, I got the usual automated payment confirmation email and was told to expect more emails when the item was posted.....nothing. So I rang about 4:45pm to be told they had "system problems" (seems it's a very common occurance) and my order hadn't come through (even though the money had left my account) and I should call... (read more)
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★☆☆☆☆
“terrible customer service goods are poor quality”
Written on: 27/06/2012
stow matic trolley which was used for 5 months in total about 19 times took out for start of golf season and not working now they are saying that because the 1 yr warrenty is up they want to charge to repair it. consumer advice contacted and they are responsible for for repairing they now think that consumer laws dont apply to them. in the process of going down the legal route utterly disgusted at this company and would not recommend buying anything of them goods are obviously substandard... (read more)
Visit thesportshq.comGuest's Comment
Written on: 02/07/2012
"Bad everything"
I wished i read the review above before buying from SportHQ. They are terrible with everything, they dont call customers regarding any issues they are having with the goods you ordered, you have to call them everyday and even when they arrange your delivery, you spend days waiting as if you dont have anything to do. They are unliable and dont care about their customers.
If you want to buy anything from them, please look for it somewhere else or else you will regret it. I will never order from them again.
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★☆☆☆☆
“Very poor service, wouldnt shop with them again”
Written on: 22/06/2012 by JMAR1
I ordered a marquee online on 1st June for Jubilee party and paid for it to be delivered on 2nd June. When i failed to receive a confirmation email I phoned them and was told the order hadnt gone through. Ordered a second one over phone for delivery the next day. 2nd June came and went NO marquee. It turned up on 5th June and I refused delivery. Contacted Sports HQ and told them, only to be told I had ordered 2 marquees because the online order had gone through!! The second one has never... (read more)
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★☆☆☆☆
“Absolutely Disgusted”
Written on: 15/05/2012 by mikep1499
Bought a golf trolley last year, trolley lasted all of 11 months and then sportsplc denied all knowledge of supplying the trolley. Eventually they gave in and then offered to repair the trolley only for them to somehow lose the trolley. After waiting for a month I contacted them to find out what was happening to then find out they are going to send me another refurbed trolley only for this one to get lost in the post. 6 months on and i still dont have a trolley to show for it and my... (read more)
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★☆☆☆☆
“Bought I-onics band from them.didnt get what I...”
Written on: 03/05/2012
Bought I-onics band from them.didnt get what I ordered.VERY BAD CUSTOMER SERVICE.if you can avoid please do. (read more)
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★★★★★
“Stowamatic GTS Trolley”
Written on: 29/04/2012 by Chrisdp
Can't fault them, great service and delivery within 2 days. Bought off them before, and will do again. (read more)
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★☆☆☆☆
“DO NOT USE”
Written on: 23/04/2012 by DianeGil
Do not use this company, I ordered a treadmill on next day am delivery on the advice of the sales staff. Order not received and when I phoned up the customer service was repeatedly called a liar and the goods still never showed up (read more)
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★★★☆☆
“OK, if there are no problems”
Written on: 23/04/2012
I've read reviews about poor customer service, but in 99% of cases there is no need to contact them, so I went ahead. The website asked me to put email address and password, so I would be able to track my order afterwards, and I registered. The next day, I got a phone call from the Customer Service. My item was out of stock, expected in five days, and because I had to wait, they'd send it with the next day delivery. I was impressed with the service, and thought the reviews had it wrong. I... (read more)
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★★★★★
“Good service and goods quality as expected”
Written on: 07/03/2012
I was a little scared, because firstly ordered and later read reviews about this site. All the goods to Lithuania come in six day after ordering. It’s fast comparing with other foreign based suppliers and also delivering costs was not so high as I looked for golf clubs sets and other golf equipment. I ordered 3 club sets and that does not increase my delivering costs. First impression of Woodworm clubs is good, but here we still have winter outside, only indoor test was done. As for... (read more)
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★★★★★
“entirely satisfied with all aspects of service and...”
Written on: 16/02/2012 by Junton (1 review written)
The Confidence electric fitness treadmill arrived the day after placing the online purchase. The product is excellent and is tremendous value for money.Three days after purchase the on/off switch failed. It took ONE phone call to have a replacement despatched and the faulty treadmill collected from us on delivery of that replacement. I cannot recommend the product and the srevice highly enough. (read more)
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Showing 21 - 30 of 88 Reviews
★☆☆☆☆
“Disgusting service! Do not use!!”
Written on: 03/02/2012
DO NOT USE THIS COMPANY! Ordered a treadmill on line for next day delivery, I waited for the delivery. It didn't come! Phoned the company and was told I didn't have an order! So I did an order over the phone for Next day delivery. I waited and the treadmill arrived. Yay I thought, that was until I saw the box! It was RIPPED, BENT and there was BLOOD ON THE BOX! So I refused to accept it. I phoned the customer service to then find out they HAD CHARGED ME TWICE! They had found my order online... (read more)
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★★★★★
“No need to worry”
Written on: 18/01/2012
Ordered goods from Sports HQ as they were a lot cheaper than elsewhere. Read some reviews of them after placing the order and, I have to admit, was concerned by what I'd read. Thankfully, had no need to worry. The items arrived well packaged and in perfect condition. Delivery time was fantastic...ordered on Sunday and they arrived by Tuesday morning. Overall, an excellent experience. (read more)
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★★★★☆
“Very Satisified”
Written on: 10/01/2012 by T-rex (1 review written)
After reading all the bad reviews online i started to regret my purchase of a treadmill. I ordered the treadmill the day before christmas eve which was a friday and because i live in dublin the delievery could take up to 8 working days. As the following week had boxing day on the monday this was a bank holiday so i dint expect my treadmill but it came on the thursday morning which was great. I wasnt there when the delievery man came and he left a note so he called again in the afternoon. The... (read more)
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★☆☆☆☆
“Don't shop here!!!!!”
Written on: 15/12/2011 by Smileyguy
Waste of time! Customer service 0 out of 10 rude, Unhelpful. I Got two bags and a iPhone case all good product wise ex from my first order I did not get a email conferming order so I called them up a day latter they said there is nothing on the system for this order or my name they advised to buy again so I did week latter two of the same orders came and I was charged for both I called to ask for a refund they said they can only refund once the item is back. But they will pick it up for free... (read more)
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★☆☆☆☆
“Save yourself the hassle!”
Written on: 24/11/2011
I don't normally write reviews but I feel compelled to after having dealings with this crowd! If I could give no stars I would. I bought one of their electric golf trolleys in late August 2010. It developed an electrical fault in June of this year and was sent back for repair. After 10 weeks of emails (which in the end I stopped getting replies to) I finally got the trolley back only to find that not only was the original fault still there but they had also returned it with a different... (read more)
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★☆☆☆☆
“very bad experience, I do not recommend! please avoid them”
Written on: 20/11/2011
bad service... they are only interested about your money! product was not alright, claims it is impossible (they not communicate with customers, when you paid). I'm really disappointed! (read more)
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★☆☆☆☆
“Very poor service”
Written on: 05/10/2011
I ordered my 2 in 1 trainer a month ago and it is still not operational First of all, I waited a week for my delivery...upon emailing customer service to find out where my delivery was I was told "the delivery had been returned to us as there was no access" How can there be no access, what they really meant was the delivery driver could not be bothered to lift it upstairs in a tenement When the delivery was re-scheduled and did arrive the delivery driver had a severe attitude problem and... (read more)
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★★★★★
“Suprisingly excellent service!”
Written on: 29/09/2011 by bogeygolfer (1 review written)
I recently ordered some golf clubs from Sports HQ for my son for christmas. After buying the item I was horrified to see lots of negative reviews posted on the web. How wrong could I have been! The clubs were delivered within three days, in perfect condition, exactly as advertised. I used the online service to check with Sports HQ that they actually had the item in stock before I purchased them as I have been stung with that before. Purely based on the service I received I have no complaints... (read more)
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★☆☆☆☆
“Don't buy a Stowamatic Titanium Gt Electric Golf Trolley !”
Written on: 24/09/2011 by jgolf
I purchased a Stowamatic Titanium Gt Electric golf trolley ( Endorsed by Ian Woosnam ) in June 2010. After about 3 months, the power became intermittent i.e. sometimes it would respond to the power control and sometimes it would not. On one occasion after playing 6 holes, it just gave up, meaning I had to push it for the rest of the round.n Upon contacting Sports HQ I was told to pack the trolley safely and it would be collected and repaired under guarantee. After 2 weeks, the trolley was... (read more)
Visit thesportshq.comGuest's Response to jgolf's Review
Written on: 29/09/2011
Sounds like you've had a nightmare there. Although as a golfer myself, I would never purchase a \"cheap\" electric trolley as they never last long and the build quality simply wont be there. I'd recommend trying to purchase a second hand powercaddy or motocaddy if you can find one. Good luck with the customer service.
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Guest's Response to jgolf's Review
Written on: 24/11/2011
Hi, I had similar problems with a golf trolley and I am in the process of getting a refund (after my warranty expired). I would write to them stating the goods are not fit for purpose and that you want a refund. Take them to the small claims, have a look online for Letter of intent and you'll find info and templates on what to do. The guarantee is not worth the paper it was written on and you do have rights to have this refunded! Consumer Direct is a good place to get help. Good luck!
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★☆☆☆☆
“Could they get it more wrong?”
Written on: 18/08/2011 by StandardsTimothyStandards (1 review written)
Ordered 2 sets of bright red ABS suitcases. Promptly received 2 sets of Burgundy suitcases in boxes labelled 'Red' On examination all four were found to have serious cracks/splits (and in one item a snapped mounting screw) around the carrying handle mounts. Could there be a worse location for luggage defects? The e-mail reply to my fault report required that I submit photographic evidence '..to speed things up.' How does requesting additional information speed things up? The cynic in me... (read more)
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Showing 31 - 40 of 88 Reviews
★☆☆☆☆
“fraud”
Written on: 02/08/2011 by neilavo62 (3 reviews written)
they advertised items that they simple do NOT have,i consider this as fraud and deception.AVOID THIS OUTFIT. I AM STILL WAITING FOR MY MONEY BACK. ABDOLUTE JOKE OF A COMPANY. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.THEY ARE STILL ADVERTISING THIS ITEM AS IN STOCK!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“SAVE YOURSELF A LOT OF HEADACHES-GO ELSEWHERE! ”
Written on: 30/07/2011
Seriously if you're thinking of buying from this crowd, just don't! The offers look good on the website that's as good as it gets. They don't do business very reliably. I contacted them a week after placing an order through amazon, they couldn't even locate the order number, I ended up cancelling the order through amazon and directly to them after a week with no dispatch, 48 hours after the cancellation I got an email to say the order had been dispatched. I ended up talking to amazon and... (read more)
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★☆☆☆☆
“Shocking!! order returned, courier lost order Sports...”
Written on: 21/06/2011
I returned a £500 bike shortly after ordering it as the sizing was wrong for me. The bike was fine, and was returned in perfect working order as per their returns policy. The bike was then LOST by their courier and they farted about for ages (6 weeks), never returned calls, passed me off with excuses, ignored my requests to talk to the manager, until i contacted the small claims court and wrote them a letter about it - then GUESS WHAT? I got my money back the next day. No compensation, no... (read more)
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★☆☆☆☆
“When we first got the cross trainer we were happy due...”
Written on: 15/04/2011
When we first got the cross trainer we were happy due to price although it looked cheap thought we couldn't complain for the money but then the footrest broke within 3 months. Absolutly rubbish customer service we then had to wait for weeks after chasing TheSportsHQ (supplier) every week before they could obtain spares from China. Now one of the bearings has broke and "The Sports HQ" cannot obtain the spare parts as its now out of warranty! So basically have to throw this one away and buy a... (read more)
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★★★☆☆
“Bought a bulk lot of Forgan Golf Balls, they were...”
Written on: 24/03/2011
Bought a bulk lot of Forgan Golf Balls, they were absolute rubbish, the cases split and cracked after 4/5 holes.
Returned them and received a full refund, eventually.
(read more)
★★★★★
“Wet gear tested to the full recently,more or less...”
Written on: 25/11/2010
Wet gear tested to the full recently,more or less rained the whole way round the golf course.At the end of which I was completely dry. The wet suit is warm & comfortable to wear & at the price a real winner, I cannot recommend this product highly enough. (read more)
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★☆☆☆☆
“After looking through the website I thought HQ Sports...”
Written on: 23/05/2011
After looking through the website I thought HQ Sports looked like a well run business how wrong I was. At the point of purchase I paid for next day AM delivery, guess what they didn't turn up. The excuse offered by the saleman was your card details were incorrect even though I had an order payment confirmation to say it all went through. I then paid for goods over the phone including an extra £1 for saturday delivery which they told me could be between 9am and 5pm so I stayed in all day and... (read more)
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★☆☆☆☆
“I bought two marquees for my wedding next Saturday....”
Written on: 16/05/2011
I bought two marquees for my wedding next Saturday. Both collapsed on myself, my future husband and friends when trying it out. Cannot get refund as "damaged in use" what are we expected to do? not put it up? How can you ascertain if the product is ok and fit for purpose if you cannot try it out? STAY AWAY - DO NOT BUY FROM THESE PEOPLE (read more)
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★☆☆☆☆
“I ordered a piece of exercise equipment that when it...”
Written on: 11/05/2011 by Westminster (1 review written)
I ordered a piece of exercise equipment that when it arrived was found to be a previous customers returned item. That was bad enough, but contained inside the box was a letter from the previous customer asking for a refund and containing part of their bank details. I complained and was assured this had never happened before, they would arrange a pick up send a replacement product. However, when the replacement arrived guess what? Yes, another customers returned item, this time from a lady in... (read more)
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★☆☆☆☆
“My elderly father purchased the Stowamatic Electric...”
Written on: 10/05/2011
My elderly father purchased the Stowamatic Electric Golf Trolley from SportsHQ for my 50th birthday in June 2010. As he purchased it in April to be organised, the guarantee started then, even though I didn't start using til July. As of last week the charger stopped working and the battery never even fitted the holder from the beginning. I questioned this back in July 2010 and was told it was the correct one. Obviously it wasn't and they didn't want to address the issue. I spoke to them again... (read more)
Visit thesportshq.comGuest's Comment
Written on: 16/09/2011
I am also having problems with The SportsHQ and wonder did you ever get your problem resolved? I am taking it up further through Consumer Direct.
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Thesportshq's Comment
Written on: 25/03/2013
Hi - really sorry about this, we'll get this sorted for you right away. Can you share your order number please, and I'll get to the bottom of this immediately.
RE: golf trousers. I'd be willing to bet they are from a batch of Ashworth clearance? They came in labelled incorrectly (probably why they are on clearance!) - we sold them based on our standard sizing, rather than the incorrect label, to try and make things easier.