The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
411
52% of users recommend this
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Latest Reviews

★☆☆☆☆

“Multiple Epic Fails !”

Written on: 15/03/2016 by Ean357 (1 review written)

I placed an order for a set of 3 golf clubs to click & collect at Argos. Parcel arrived quick enough, but only 2 clubs in the box. Contacted Sports HQ who arranged for the missing one to be dispatched ASAP. 5 days passed so I tracked my order and discovered it had been delivered. I had no idea where to, as I'd recieved no notification and it certainly wasn't to my house. Sports HQ confirmed it was at Argos (same click and collect as previously used), Argos confirmed it was not, Yodel (courrier)… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 12/03/2016 by PrestonSomerville (1 review written)

Very unhelpful wouldn't use them again… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 09/03/2016 by Ballard111 (1 review written)

i ordered a set of clubs a week last thursdey,i tried to contact on live chat,no reply after 3 hours, decided to ring to be told not in yet, i explained these were for a birthday present i needed for Friday,no contact whatsoever,its now been7 working days and still no contact,lousy customer service,they take your money and dont deliver on time,i will be speaking to trading standards,tottally unacceptable,beware… Read Full Review

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★★★★★

“Great purchase and customer services”

Written on: 05/03/2016 by CazBatt (1 review written)

I placed an order with this company and afterwards read company reviews - several of which were pretty negative. My transaction was straight forward, my order was delivered on time, the item I purchased was just as described and exactly what I wanted - and much cheaper that other places on line so I was very happy with it. I did contact customer services as it was likely that I wouldn't be in at the time my parcel was going to be delivered. They replied very promptly and assured me that my… Read Full Review

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★☆☆☆☆

“absolutely terrible service”

Written on: 04/03/2016 by igRodgers1977 (1 review written)

I bought an electric bike from this company forgetting around easier. It came late. The charger was broken when I fanally after several attempts got through to customer services they wouldn't replace it and I had to send the original back for there engineers to look at it. I finally after weeks got a replacement that kept cutting out!!. Also the key had to be wriggled about to turn it on sometimes to the point where I gave up. I enquired about it and was duly informed that I would have to buy a… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/02/2016 by Daniels87 (1 review written)

I ordered trainers which came 2 weeks late. I sent them back for a different size which cost me almost £17. I have not received a new pair, I've sent endless amounts of emails and heard nothing back. They just take your money then they don't care… Read Full Review

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★★★★★

“Confidence fitness cross trainer”

Written on: 03/02/2016 by Tonyroweth63 (1 review written)

Amazing quick delivery. Very easy to put together. Very pleased with the product. Did arrive with a damaged foot plate, but emailed the company asking for a replacement and received it the very next morning. The cross trainer is exactly what I wanted, Im the wrong side of 50, but is the perfect exercise equipment for my needs. Brilliant and would recommend to anyone… Read Full Review

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★★☆☆☆

“Try contacting Sports HQ”

Written on: 26/01/2016 by Beckiv202 (1 review written)

We have an item with a fault on it purchased from Sports HQ. Their telephone number refuses to put you through to an operator - they are all busy! Don't even attempt to use the chatline that the automated receptionist refers you to on their website becoause it doesn't exist!!! Update I got through to an operative - sum total of help "we don't do anything unless it's in warranty. So just dump it" Very helpful!!!!… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 12/01/2016

Bought a poker set for Christmas but it was delivered with dents in the case - most probably more to do with Yodal delivery rather than product! Contacted SportsHQ via email and they sent out replacement the next day and arrived in good order the day after. Can't fault the service or the product, would recommend and use again… Read Full Review

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★☆☆☆☆

“Faulty product un-contactable by email or phone”

Written on: 05/01/2016 by pricejeff (1 review written)

I purchased a golf putting mat and machine from them before Xmas. It arrived fine but after literally one putt the ball return machine stopped working. I left several messages on their 'chat' feature on their website but even during office hours it said they weren't in. Also after finally getting through all the phone options it dialled answered and then hung up! As it wasn't much money i'm not going to lose sleep, but recommend anyone who is thinking of purchasing anything from sportsHq to… Read Full Review

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★★★★☆

“Better than expected after reading other reviews”

Written on: 18/12/2015 by chocsin76 (3 reviews written)

I ordered on a Sat evening, with a delivery of 5 working days. I received an email confirming my purchase and when I'd not had any further communication on the 4th working day, I emailed the company to enquire. I received a reply within the hour, to be informed my purchase was on the way and would be here on the 5th working day. They also provided tracking details, which confirmed the parcel was on the way. Parcel arrived, well packaged and no issues. Delivery costs were reasonable and… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 05/11/2015 by PatienceMilne (1 review written)

Wish I had seen these reviews before I ordered from this company. Order delivered late through different couriers, order arrived with parts missing. Company messed up organising return. Only got item successfully returned and a full refund after involving the website I ordered through. Do not trust this company. Will NEVER consider ordering anything from them again… Read Full Review

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★☆☆☆☆

“One star is too generous ”

Written on: 24/10/2015

Ordered goods and paid for next morning delivery I was still waiting a week later. In that time I had called twice and been told they would investigate and call back but no one did. I called again today and was told there had been an error with my order then I was told the courier had lost it! I felt for those taking calls they clearly have no authority to resolve complaints. I asked to speak to one of the directors or owners only to be told they wouldn't take a call. As one of the other… Read Full Review

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★☆☆☆☆

“Bike trailer 'confidence'”

Written on: 15/09/2015

They can call their product 'confidence', but that's pure wishful thinking. The photos of the trailer look like a much better product (identical looking to one I purchased 3 years ago, this was meant to be a replacement) - the reality is that as soon as it arrived, I realised my mistake. The structure is made of flimsy material, there is no proper seating (just said material), the wheels wobble, and the wielding is so crude that it looks about to fall apart at the first hurdle. I have used a… Read Full Review

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★☆☆☆☆

“Palm Springs Garden 3 Seat Swing Chair”

Written on: 04/09/2015 by PatienceGustafson64 (1 review written)

1st seat ordered: 1.The pack of screws ect.. were not sealed and some of the nuts,ect were missing. 2.No Instructions. 3.seat damaged had a hole in material and framed looked like it had been used before as it had scratch & scuff marks. complained about this seat and was sent out a second seat and told to get rid of first seat my self. Staff member very nice on the phone and very sympathetic about the situation. 2nd Seat (Replacement for 1st Seat) 1. No instructions again. 2. Screws and… Read Full Review

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★☆☆☆☆

“Customer Service is a Joke”

Written on: 26/08/2015 by ZionHollis250 (1 review written)

Beware - totally unhelpful just hide behind T&C's. Sent me a box containing a 9m x 3m marquee that contained a 6m x 3m roof!! Because I was outside the 14 days for checking the item (I did not have occasion to use the marquee within 14 days) they refused to provide any assistance in resolving the problem. Massively unhelpful - tried to blame me for the predicament - unbelievable. … Read Full Review

Thesportshq's Comment

Written on: 29/08/2015

How far out were you from the 14 days? If it's only a few days, I will make sure we take care of this for you. If we are talking years, then it's a bit trickier.

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★★★★★

“I wasn't too sure ”

Written on: 19/08/2015 by rothmum (1 review written)

I ordered a treadmill yesterday morning on the next working day service.. I didn't receive any emails to say my item had been dispatched so this morning I attempted to contact them on live chat to double check it had been sent out I got no answer..I then decided to message them and whilst waiting for a reply I checked for reviews only to come across this site..after reading all the terrible reviews I didn't hold my breathe that it was going to arrive today..I was pleasantly surprised to find… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/08/2015 by Laurajane30 (1 review written)

Bought a set of bunk beds from sports hq, through tesco, these were delivered with no bolts/screws/ instructions etc. Called to complain, they then sent out a new set of bolts, waited again, wrong bolts/instructions. I have called to complain again to be told they'll try to get the correct bolts out, but although they can deliver any product next day, they can only deliver parts over a few days. I stated how ridiculous this is, (and how my children are now sleeping on mattresses on the floor)… Read Full Review

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★☆☆☆☆

“Wont Refund for out of stock item”

Written on: 28/07/2015 by oh4fooksake (1 review written)

I ordered a gazebo from their ebay shop.I had a phone call 2 days later to say that the item was out of stock & that they would refund my money.I am now having a major battle to get my refund.They fob you off when they do decide to answer your emails,but most of the time they are ignored.If i have no luck by the end of the week i am going to trading standards.There is nothing i like about this company,will never use again… Read Full Review

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★☆☆☆☆

“I appear to be at phase 1”

Written on: 18/07/2015 by DrDublin (2 reviews written)

Firstly, why oh why didn't I find this reviews site before making my purchase! Made my order on Thursday paying the additional cost for next day delivery. Took a day off and awaited the familiar tap on the door but alas, nothing. Tis Saturday today so clearly have no faith it will turn up, but, reading through the reviews on here, I'm confident come Monday, there will be no delivery either - This I will call Phase 2. Further updates to follow. PS It's very probably less painful… Read Full Review

Drdublin's Response to DrDublin's Review

Written on: 20/07/2015

and as I kind of assumed judging on the comments here, I'm into Phase 2. Nothing came today either. Just after my money back now.

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