The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
451
53.9% of users recommend this
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The Sports HQ www.thesportshq.com

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Latest Reviews

★☆☆☆☆

“rubbish ”

Written on: 05/07/2017 by Dianecartwright (1 review written)

Bought 2 grooming tables damaged when they arrived company did not believe me and would not accept them back. I got in touch with my bank as I had paid by visa. In the end the bank got them to take them back an get my refund. DO NOT BUY from this company!! … Read Full Review

Rob-S247's Response to Dianecartwright's Review

Written on: 06/07/2017

Hi, Thank you for taking the time to feedback back your comments from your order in March. We are sorry that you were not happy with the returns process. Requesting photos of items that are reported damaged or faulty is not uncommon and simply part of the process to identify the issue in more detail and to establish the best course of action, as we can in most cases determine if the item needs to be returned or if we can process without a return being required, dependant on the issue. I can see from the order details we were advised of the issue on the Friday evening. requested photos on the Monday and then advised details of the collection process on the Tuesday with a request for a suitable date and to which you responded on the following Monday and the collection was arranged for the day after. I hope this helps explain.

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★☆☆☆☆

“Diabolical service”

Written on: 01/02/2017

This company is not fit to deal with the public. We are still in the process, more than two weeks after paying for a faulty gazebo, for the replacement that arrived too late to be collected and our money to be refunded. Sport HQ have made promises they had no intention of keeping just to fob us off. They promised faithfully the replaced item would arrive in time for my 50th birthday party. It did not. They didn't call us and we couldn't get through on the phone. This resulted in my party being… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!”

Written on: 09/01/2017 by CeliaMorse (1 review written)

Bought an item from them which was damaged, it's been 3 weeks and still hasn't been replaced! Customer service is useless and so unhelpful and probably the rudest people I have ever come across. DO NOT BUY FROM THEM OR YOU WILL REGRET IT!… Read Full Review

Rob-S247's Comment

Written on: 10/01/2017

Celia
I am sorry to hear of your experience with us. If you can email me with your order number, with the subject of "43641 - FAO Rob" I will be happy to look into this matter for you.

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★★☆☆☆

“Poor Delivery Service”

Written on: 09/01/2017 by 448Webster (1 review written)

Ordered well before the 1pm deadline for next day delivery, received invoice confining payment and next day delivery but 2 days later, still waiting. Our item is currently sat in the Rotherham depot awaiting a driver (it's 6pm on a Saturday evening now). I assume it won't arrive till Monday now,when there will be no one home to receive the item!… Read Full Review

Rob-S247's Comment

Written on: 14/01/2017

I am sorry to hear of this experience with the courier service used for your order. If you can email me with your order number to us with the subject of "44391 - FAO Rob" I will be happy to look into this matter for you and see if we can get to the bottom of what happened.

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★★★★★

“Unbelievable Aftersales Service”

Written on: 27/11/2016 by BeatriceHarris-Alt (1 review written)

My TXI Heavy Duty Treadmill developed a fault in that a small drive belt was slipping causing the track to slip. I contacted the company and was told that a replacement part was on its way and giving a link to the technical dept in case I had trouble fitting it. Later that same day an email confirmed that the item was on it's way to the couriers. The next day I had a remarkable email saying that the part (est cost £2) was not available, so the company was sending a completely new machine… Read Full Review

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★★★★★

“Brilliant work”

Written on: 09/11/2016 by Leighann90 (1 review written)

I recently purchased an electric golf trolly & later having read some reviews I became worried. I ordered on a Tuesday night around 9pm with standard delivery and I received it on Friday afternoon. I got in contact with them regarding a query I had & they were fantastic helping! I can't recommend them enough. I received the trolly and it's working perfectly & looks the part also… Read Full Review

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★★★★☆

“Customer Service”

Written on: 16/09/2016 by Cierra92 (1 review written)

Ordered Jumper slight problem with a snag in garment. Customer Service sorted immediately with no quibbles One Satisfied customer many thanks… Read Full Review

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★★☆☆☆

“POOR”

Written on: 02/09/2016 by Dgal (1 review written)

Ordered a treadmill on 1 sept for delivery next day 2 sept, never delivered as courier not received by courier, sportshq had not dispatched it from warehouse, sportshq agreed a refund of next day charge… Read Full Review

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★★★★☆

“Very Good service, and recovery.”

Written on: 02/09/2016 by AJ_Hodges (1 review written)

I have been buying items from TheSportsHQ (in the form of 24fore.co.uk) for several years with no issues or complaints. That changed when the shoes I bought did not last 12 months before water started to seep in. I inquired to customer services about what to do and the person I dealt with came back to me within a few minutes and was able to completely lay my mind at rest that this would be handled with due care and attention. Replacements were sourced and sent out with no qualms and in a… Read Full Review

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★★★★★

“Inversion Table - Spine stretching bargain!”

Written on: 02/09/2016 by Jerryalto (1 review written)

The Confidence Inversion Table supplied by 'The Sports HQ' does exactly what it should and at a fantastic price. After several months use a defect in a seam of the fabric that supports your body rendered use of the table dangerous. Upon contacting 'The Sports HQ' I had an immediate, and very friendly, response and within a very brief period of time and apology for any inconvenience caused and the dispatch of a replacement item. I can only praise this supplier for their customer service and… Read Full Review

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★★★★☆

“Great customer service ”

Written on: 31/08/2016 by WednesfieldFc (1 review written)

Ordered a collapsible bench for the Under 11's team. Fast delivery but a catch was broken upon arrival. Contacted customer support and he arranged for a replacement to be sent out before the first game of the season. … Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 30/08/2016 by Kylah432 (1 review written)

Ordered golf shoesFantastic next day delivery. Had slight problem with shoes.Contacted customer service got immediate response Problem was solved immediately by a very courteous and efficient member of the customers service department. I would have no hesitation recommending this company to any one. 10 out of 10. A pleasure to deal with a company who listens and acts… Read Full Review

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★☆☆☆☆

“golf shoes RS..?”

Written on: 25/08/2016 by Wagnerym223 (1 review written)

bought a pair of woodworm golf shoes played in the rain ,both soles came off you get what you pay for… Read Full Review

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★★★★★

“Spectacular Service”

Written on: 24/08/2016 by itsallgammon (1 review written)

I bought a TXI Heavy Duty treadmill in April 2016 and have been delighted with it. On Sunday 21/8 the running board cracked and I mailed the company to ask how it could be fixed. I got a reply within 2 hours although it was late Sunday evening by now. Next morning I mailed photos of the damage as requested in their mail. Early Tuesday morning I got an email saying that a replacement had been ordered and was on it's way via courier. I asked for instructions for fitting the replacement plate… Read Full Review

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★★★★★

“Great product and fantastic service!”

Written on: 23/08/2016 by EllenAllen1951 (1 review written)

I ordered a tent which came very quickly, much earlier than I thought! Once opened and after a trial set up I noticed that a piece was missing. I emailed the help desk informing them of the problem and would I be able to have the missing piece delivered asap. I received an email confirming that they were dealing with my request and after a couple of hours informed me that a new tent had been despatched. I received the new (and complete) tent less than 24 hours from my initial email. The tent is… Read Full Review

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★★★★★

“set of suitcases”

Written on: 20/08/2016 by ElisaTownsend (1 review written)

Good helpful service with regard to one broken suitcase; quick response - the same day; replacement sent that day too with delivery of replacement the day after!! what fantastic service all round; helpful, friendly staff… Read Full Review

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★★★★★

“5* service ”

Written on: 19/08/2016 by Abbie328 (1 review written)

The service I received was very good, and I would recommend!… Read Full Review

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★★★★★

“What amazing customer service ”

Written on: 16/08/2016 by AntonioArcher (1 review written)

I bought a few articles, all looked lovely but two did not fit. When I asked the help desk how to return they were very prompt and helpful. I returned the items and emailed them, their reply came within 1 minute of me sending it. Very helpful and good quality clothing. Will recommend this company to a friend very happily … Read Full Review

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★★★★★

“Broken item”

Written on: 16/08/2016 by janefr (1 review written)

A very quick, helpful response to broken item which was quickly replaced - arrived next day. Polite helpful staff throughout - which is often lacking with other companies these days. Thoroughly recommend to family, friends. 5 stars!!!!!… Read Full Review

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★☆☆☆☆

“Item still not arrived, and no response from the store.”

Written on: 15/08/2016

Ordered some suitcases from the Sports HQ via the Tesco Direct website. They're now two weeks late, and I've still had no response from them. Tried calling their number too but couldn't get through. Am now just looking for a refund, as I had to buy them somewhere else. Terrible service so far… Read Full Review

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