The Sports HQ www.thesportshq.com

The Sports HQ www.thesportshq.com
★★★☆☆
3.1
54.0% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

“The worst”

★☆☆☆☆

written by martynlilly123 on 22/06/2021

Terrible company, they sent me a treadmill that blew up and threw me off it at full spead as it jolted to a holt, the treadmill was less than a week old and they wouldnt just bring a new 1 and swap it then told me they would collect it but i didnt keep the 6 foot by 3 foot box it came in cos who has space to keep a empty box that big and i wouldnt expect it to break in less than a week, they never ever answer the phone or call back etc they only email once a day if your lucky and have left me without a working treadmill or my cash back for another week now and they still havent done anything and now im having to go to trading standards and go to court over their awful service and im filled with hate and resentment to this company, simple answer is never buy from this company an never put yourself through this service!

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“rubbish ”

★☆☆☆☆

written by Dianecartwright on 05/07/2017

Bought 2 grooming tables damaged when they arrived company did not believe me and would not accept them back. I got in touch with my bank as I had paid by visa. In the end the bank got them to take them back an get my refund. DO NOT BUY from this company!!

Rob-S247's Response to Dianecartwright's Review

Written on: 06/07/2017

Hi, Thank you for taking the time to feedback back your comments from your order in March. We are sorry that you were not happy with the returns process. Requesting photos of items that are reported damaged or faulty is not uncommon and simply part of the process to identify the issue in more detail and to establish the best course of action, as we can in most cases determine if the item needs to be returned or if we can process without a return being required, dependant on the issue. I can see from the order details we were advised of the issue on the Friday evening. requested photos on the Monday and then advised details of the collection process on the Tuesday with a request for a suitable date and to which you responded on the following Monday and the collection was arranged for the day after. I hope this helps explain.

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“Diabolical service”

★☆☆☆☆

written by on 01/02/2017

This company is not fit to deal with the public. We are still in the process, more than two weeks after paying for a faulty gazebo, for the replacement that arrived too late to be collected and our money to be refunded. Sport HQ have made promises they had no intention of keeping just to fob us off. They promised faithfully the replaced item would arrive in time for my 50th birthday party. It did not. They didn't call us and we couldn't get through on the phone. This resulted in my party being ruined. We weren't able to accommodate all our guests, had insufficient space and we'd forked out to pay for lighting and heating for the gazebo that never came, unbelievably they then delivered it two days after my party when we weren't in even though they knew it was too late. They gave us three separate dates they would collect the item so our money could be refunded. Each time I took the day off work just for them not to show, not even a phone call. When I do manage to get through on the phone they are extremely rude with no idea whatsoever how to speak to customers. They just put the phone down on me. They do not care about customers at all. They should not be in business. Avoid this company like the plague!

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“WORST CUSTOMER SERVICE EVER!!”

★☆☆☆☆

written by CeliaMorse on 09/01/2017

Bought an item from them which was damaged, it's been 3 weeks and still hasn't been replaced! Customer service is useless and so unhelpful and probably the rudest people I have ever come across. DO NOT BUY FROM THEM OR YOU WILL REGRET IT!

Rob-S247's Comment

Written on: 10/01/2017

Celia
I am sorry to hear of your experience with us. If you can email me with your order number, with the subject of "43641 - FAO Rob" I will be happy to look into this matter for you.

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“Poor Delivery Service”

★★☆☆☆

written by 448Webster on 09/01/2017

Ordered well before the 1pm deadline for next day delivery, received invoice confining payment and next day delivery but 2 days later, still waiting. Our item is currently sat in the Rotherham depot awaiting a driver (it's 6pm on a Saturday evening now). I assume it won't arrive till Monday now,when there will be no one home to receive the item!

Rob-S247's Comment

Written on: 14/01/2017

I am sorry to hear of this experience with the courier service used for your order. If you can email me with your order number to us with the subject of "44391 - FAO Rob" I will be happy to look into this matter for you and see if we can get to the bottom of what happened.

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“Unbelievable Aftersales Service”

★★★★★

written by BeatriceHarris-Alt on 27/11/2016

My TXI Heavy Duty Treadmill developed a fault in that a small drive belt was slipping causing the track to slip. I contacted the company and was told that a replacement part was on its way and giving a link to the technical dept in case I had trouble fitting it. Later that same day an email confirmed that the item was on it's way to the couriers. The next day I had a remarkable email saying that the part (est cost £2) was not available, so the company was sending a completely new machine (!!!) and that the courier would wait until the old machine was re packed and take it back with them at no charge to me I telephoned to thank them and make sure that I read the email correctly but was assured that this was going to happen and it did!! I still don't believe it!! Great service and a VERY satisfied customer

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“Brilliant work”

★★★★★

written by Leighann90 on 09/11/2016

I recently purchased an electric golf trolly & later having read some reviews I became worried. I ordered on a Tuesday night around 9pm with standard delivery and I received it on Friday afternoon. I got in contact with them regarding a query I had & they were fantastic helping! I can't recommend them enough. I received the trolly and it's working perfectly & looks the part also.

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“Customer Service”

★★★★☆

written by Cierra92 on 16/09/2016

Ordered Jumper slight problem with a snag in garment. Customer Service sorted immediately with no quibbles One Satisfied customer many thanks

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“POOR”

★★☆☆☆

written by Dgal on 02/09/2016

Ordered a treadmill on 1 sept for delivery next day 2 sept, never delivered as courier not received by courier, sportshq had not dispatched it from warehouse, sportshq agreed a refund of next day charge.

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“Very Good service, and recovery.”

★★★★☆

written by AJ_Hodges on 02/09/2016

I have been buying items from TheSportsHQ (in the form of 24fore.co.uk) for several years with no issues or complaints. That changed when the shoes I bought did not last 12 months before water started to seep in. I inquired to customer services about what to do and the person I dealt with came back to me within a few minutes and was able to completely lay my mind at rest that this would be handled with due care and attention. Replacements were sourced and sent out with no qualms and in a completely professional and empathetic manner. Everybody makes mistakes it's all about how you recover and gain the customer's confidence back. Needless to say I am still very happy with TheSportsHQ and will continue to shop there for many years to come thanks to the person I dealt with.

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“Inversion Table - Spine stretching bargain!”

★★★★★

written by Jerryalto on 02/09/2016

The Confidence Inversion Table supplied by 'The Sports HQ' does exactly what it should and at a fantastic price. After several months use a defect in a seam of the fabric that supports your body rendered use of the table dangerous. Upon contacting 'The Sports HQ' I had an immediate, and very friendly, response and within a very brief period of time and apology for any inconvenience caused and the dispatch of a replacement item. I can only praise this supplier for their customer service and the product they supplied to me. I will have no hesitation in using them again in the future and highly recommend them. Thank you 'The Sports HQ'.

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“Great customer service ”

★★★★☆

written by WednesfieldFc on 31/08/2016

Ordered a collapsible bench for the Under 11's team. Fast delivery but a catch was broken upon arrival. Contacted customer support and he arranged for a replacement to be sent out before the first game of the season.

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“Fantastic customer service ”

★★★★★

written by Kylah432 on 30/08/2016

Ordered golf shoesFantastic next day delivery. Had slight problem with shoes.Contacted customer service got immediate response Problem was solved immediately by a very courteous and efficient member of the customers service department. I would have no hesitation recommending this company to any one. 10 out of 10. A pleasure to deal with a company who listens and acts

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“golf shoes RS..?”

★☆☆☆☆

written by Wagnerym223 on 25/08/2016

bought a pair of woodworm golf shoes played in the rain ,both soles came off you get what you pay for

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“Spectacular Service”

★★★★★

written by itsallgammon on 24/08/2016

I bought a TXI Heavy Duty treadmill in April 2016 and have been delighted with it. On Sunday 21/8 the running board cracked and I mailed the company to ask how it could be fixed. I got a reply within 2 hours although it was late Sunday evening by now. Next morning I mailed photos of the damage as requested in their mail. Early Tuesday morning I got an email saying that a replacement had been ordered and was on it's way via courier. I asked for instructions for fitting the replacement plate that I supposed they were sending and was astonished to learn that they were sending a brand new machine. It arrived before 10:00 today Wednesday 24/8. Great service. Impressivly fast and efficient. Things like this breakage shouldn't happen but it is very comforting to know that should something unforseen occur, the company deal with it with no hastle, promptly, courteously and efficiently

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“Great product and fantastic service!”

★★★★★

written by EllenAllen1951 on 23/08/2016

I ordered a tent which came very quickly, much earlier than I thought! Once opened and after a trial set up I noticed that a piece was missing. I emailed the help desk informing them of the problem and would I be able to have the missing piece delivered asap. I received an email confirming that they were dealing with my request and after a couple of hours informed me that a new tent had been despatched. I received the new (and complete) tent less than 24 hours from my initial email. The tent is fantastic and so easy to set up. Plus the service I had received was outstanding. I would highly recommend using The Sports HQ!

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“set of suitcases”

★★★★★

written by ElisaTownsend on 20/08/2016

Good helpful service with regard to one broken suitcase; quick response - the same day; replacement sent that day too with delivery of replacement the day after!! what fantastic service all round; helpful, friendly staff.

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“5* service ”

★★★★★

written by Abbie328 on 19/08/2016

The service I received was very good, and I would recommend!

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“What amazing customer service ”

★★★★★

written by AntonioArcher on 16/08/2016

I bought a few articles, all looked lovely but two did not fit. When I asked the help desk how to return they were very prompt and helpful. I returned the items and emailed them, their reply came within 1 minute of me sending it. Very helpful and good quality clothing. Will recommend this company to a friend very happily

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“Broken item”

★★★★★

written by janefr on 16/08/2016

A very quick, helpful response to broken item which was quickly replaced - arrived next day. Polite helpful staff throughout - which is often lacking with other companies these days. Thoroughly recommend to family, friends. 5 stars!!!!!

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