The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
405
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Sports HQ www.thesportshq.com - Ask a question now

Media Gallery for The Sports HQ www.thesportshq.com

The Sports HQ www.thesportshq.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Confidence fitness cross trainer”

Written on: 03/02/2016 by Tonyroweth63 (1 review written)

Amazing quick delivery. Very easy to put together. Very pleased with the product. Did arrive with a damaged foot plate, but emailed the company asking for a replacement and received it the very next morning. The cross trainer is exactly what I wanted, Im the wrong side of 50, but is the perfect exercise equipment for my needs. Brilliant and would recommend to anyone… Read Full Review

Report this review
★★☆☆☆

“Try contacting Sports HQ”

Written on: 26/01/2016 by Beckiv202 (1 review written)

We have an item with a fault on it purchased from Sports HQ. Their telephone number refuses to put you through to an operator - they are all busy! Don't even attempt to use the chatline that the automated receptionist refers you to on their website becoause it doesn't exist!!! Update I got through to an operative - sum total of help "we don't do anything unless it's in warranty. So just dump it" Very helpful!!!!… Read Full Review

Report this review
★★★★★

“Fantastic customer service”

Written on: 12/01/2016

Bought a poker set for Christmas but it was delivered with dents in the case - most probably more to do with Yodal delivery rather than product! Contacted SportsHQ via email and they sent out replacement the next day and arrived in good order the day after. Can't fault the service or the product, would recommend and use again… Read Full Review

Report this review
★☆☆☆☆

“Faulty product un-contactable by email or phone”

Written on: 05/01/2016 by pricejeff (1 review written)

I purchased a golf putting mat and machine from them before Xmas. It arrived fine but after literally one putt the ball return machine stopped working. I left several messages on their 'chat' feature on their website but even during office hours it said they weren't in. Also after finally getting through all the phone options it dialled answered and then hung up! As it wasn't much money i'm not going to lose sleep, but recommend anyone who is thinking of purchasing anything from sportsHq to… Read Full Review

Report this review
★★★★☆

“Better than expected after reading other reviews”

Written on: 18/12/2015 by chocsin76 (3 reviews written)

I ordered on a Sat evening, with a delivery of 5 working days. I received an email confirming my purchase and when I'd not had any further communication on the 4th working day, I emailed the company to enquire. I received a reply within the hour, to be informed my purchase was on the way and would be here on the 5th working day. They also provided tracking details, which confirmed the parcel was on the way. Parcel arrived, well packaged and no issues. Delivery costs were reasonable and… Read Full Review

Report this review
★☆☆☆☆

“Never again”

Written on: 05/11/2015 by PatienceMilne (1 review written)

Wish I had seen these reviews before I ordered from this company. Order delivered late through different couriers, order arrived with parts missing. Company messed up organising return. Only got item successfully returned and a full refund after involving the website I ordered through. Do not trust this company. Will NEVER consider ordering anything from them again… Read Full Review

Report this review
★☆☆☆☆

“One star is too generous ”

Written on: 24/10/2015

Ordered goods and paid for next morning delivery I was still waiting a week later. In that time I had called twice and been told they would investigate and call back but no one did. I called again today and was told there had been an error with my order then I was told the courier had lost it! I felt for those taking calls they clearly have no authority to resolve complaints. I asked to speak to one of the directors or owners only to be told they wouldn't take a call. As one of the other… Read Full Review

Report this review
★☆☆☆☆

“Bike trailer 'confidence'”

Written on: 15/09/2015

They can call their product 'confidence', but that's pure wishful thinking. The photos of the trailer look like a much better product (identical looking to one I purchased 3 years ago, this was meant to be a replacement) - the reality is that as soon as it arrived, I realised my mistake. The structure is made of flimsy material, there is no proper seating (just said material), the wheels wobble, and the wielding is so crude that it looks about to fall apart at the first hurdle. I have used a… Read Full Review

Report this review
★☆☆☆☆

“Palm Springs Garden 3 Seat Swing Chair”

Written on: 04/09/2015 by PatienceGustafson64 (1 review written)

1st seat ordered: 1.The pack of screws ect.. were not sealed and some of the nuts,ect were missing. 2.No Instructions. 3.seat damaged had a hole in material and framed looked like it had been used before as it had scratch & scuff marks. complained about this seat and was sent out a second seat and told to get rid of first seat my self. Staff member very nice on the phone and very sympathetic about the situation. 2nd Seat (Replacement for 1st Seat) 1. No instructions again. 2. Screws and… Read Full Review

Report this review
★☆☆☆☆

“Customer Service is a Joke”

Written on: 26/08/2015 by ZionHollis250 (1 review written)

Beware - totally unhelpful just hide behind T&C's. Sent me a box containing a 9m x 3m marquee that contained a 6m x 3m roof!! Because I was outside the 14 days for checking the item (I did not have occasion to use the marquee within 14 days) they refused to provide any assistance in resolving the problem. Massively unhelpful - tried to blame me for the predicament - unbelievable. … Read Full Review

Thesportshq's Comment

Written on: 29/08/2015

How far out were you from the 14 days? If it's only a few days, I will make sure we take care of this for you. If we are talking years, then it's a bit trickier.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I wasn't too sure ”

Written on: 19/08/2015 by rothmum (1 review written)

I ordered a treadmill yesterday morning on the next working day service.. I didn't receive any emails to say my item had been dispatched so this morning I attempted to contact them on live chat to double check it had been sent out I got no answer..I then decided to message them and whilst waiting for a reply I checked for reviews only to come across this site..after reading all the terrible reviews I didn't hold my breathe that it was going to arrive today..I was pleasantly surprised to find… Read Full Review

Report this review
★☆☆☆☆

“Awful service”

Written on: 19/08/2015 by Laurajane30 (1 review written)

Bought a set of bunk beds from sports hq, through tesco, these were delivered with no bolts/screws/ instructions etc. Called to complain, they then sent out a new set of bolts, waited again, wrong bolts/instructions. I have called to complain again to be told they'll try to get the correct bolts out, but although they can deliver any product next day, they can only deliver parts over a few days. I stated how ridiculous this is, (and how my children are now sleeping on mattresses on the floor)… Read Full Review

Report this review
★☆☆☆☆

“Wont Refund for out of stock item”

Written on: 28/07/2015 by oh4fooksake (1 review written)

I ordered a gazebo from their ebay shop.I had a phone call 2 days later to say that the item was out of stock & that they would refund my money.I am now having a major battle to get my refund.They fob you off when they do decide to answer your emails,but most of the time they are ignored.If i have no luck by the end of the week i am going to trading standards.There is nothing i like about this company,will never use again… Read Full Review

Report this review
★☆☆☆☆

“I appear to be at phase 1”

Written on: 18/07/2015 by DrDublin (2 reviews written)

Firstly, why oh why didn't I find this reviews site before making my purchase! Made my order on Thursday paying the additional cost for next day delivery. Took a day off and awaited the familiar tap on the door but alas, nothing. Tis Saturday today so clearly have no faith it will turn up, but, reading through the reviews on here, I'm confident come Monday, there will be no delivery either - This I will call Phase 2. Further updates to follow. PS It's very probably less painful… Read Full Review

Drdublin's Response to DrDublin's Review

Written on: 20/07/2015

and as I kind of assumed judging on the comments here, I'm into Phase 2. Nothing came today either. Just after my money back now.

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Awaiting a delivery”

Written on: 17/07/2015

I ordered some cricket equipment off this website on monday the 13th and ordered this in next day delivery, with that being order at night I expected this to come on wednesday. However, one item on their webpage out not in stock, after rearranging for another product I was told on wednesday that my order would leave that night and be with me on thursday. The day afterwards I rang to see where my order was and I was told the same as the day before that it would come the day afterwards. I am… Read Full Review

Drdublin's Comment

Written on: 18/07/2015

Really is a pathetic service, truly upset with this bunch.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“do they have any customer service ”

Written on: 17/07/2015 by Fischer322 (1 review written)

I ordered a stowamatic golf bag to match my cart, It arrived without the rain hood ( live in scotland so might just need it ) after 8 phone calls I stilldo not have it , jesus how hard can it be… Read Full Review

Thesportshq's Comment

Written on: 17/07/2015

Not very - this should be a single call to resolve for you. I'm sorry it hasn't been. Can you let me know your order number so I can fix?

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible Service!”

Written on: 08/07/2015 by RichyBright2015 (1 review written)

I ordered a weights bench and a barbell and dumbbell set from there website. The bench came by parcelforce, then two thirds of the barbell set came by Tuffnells. I called them to see where the rest of my order was and they informed me that they must have missed some parts.... Good start. They said they would send the parts out immediately. After telling them that I wouldn't be in the next day, I asked if they could send me the spare parts to my work address.... No was the answer. After me… Read Full Review

Report this review
★☆☆☆☆

“Rip Off”

Written on: 27/06/2015 by 385McDowell (1 review written)

I ordered and received an electric golf trolley-Stowmatic. It did not function as advertised and after using a few times it more or less gave up the ghost. I 'phoned SportsHq. The customer service guy new all about the problem as had happened a lot. I was instructed to dismantle the handle and return just the handle for repair. I found this odd but complied. It took nearly a week to receive the necessary returns data. In this time I decided that in fact I wanted a full refund and contacted them… Read Full Review

Report this review
★☆☆☆☆

“I placed an order on 7th June this year with Sports HQ...”

Written on: 22/06/2015 by allanparky (1 review written)

I placed an order on 7th June this year with Sports HQ which included a pair of Stuburt Sportlite golf shoes. The order, minus the golf shoes was delivered a week later. Meanwhile Sports HQ decided to take an extra payment out of my bank account which meant I had paid over £113.00 and received items worth just under £30.I have been phoning the 'Helpdesk' for over a week and have been fobbed off with false promises and downright rudeness. Today when I phoned up for an update I was told the… Read Full Review

Thesportshq's Response to allanparky's Review

Written on: 26/06/2015

To clarify, you completed your order first of all (including payment), then went back and applied a discount code, and resubmitted payment. We didn't 'decide' to take payment out of your account, you sent it to us, twice.

This was the cause of all the problems, and it took some time to get to the bottom of. It's a very unusual circumstance as well, which is why our help desk didn't really know how to help in it - we only just got to the root cause this week.

You were hung up on after our staff believe you swore at them.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“not happy!”

Written on: 18/05/2015 by sandyw80 (1 review written)

 I recently ordered a bike and paid the extra for next day delivery. The item never came and I went on the online chat to find out when it would arrive to which they informed me it had been put on hold and a supervisor would ring, to which I waited 5 hours. Eventually, I rang again and said a manager would ring, but never did. After ringing them again, I was told I did not get passed their security checks although the money had been taken out of my account. It seems they are quick to take your… Read Full Review

Report this review
overview