The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“Read the blogs before you order - they're correct”

Written on: 05/07/2014

Ordering a product here is easy, however they wont honour delivery times - even if you've paid extra for next day, then you wont get an invoice or email confirmation so you have a reference number to complain further with. Top this with unable to get through on the phone at any hour and a complete lack of care for you after they have your money. Verdict - one off cheap piece of kit, use them, if you ever want to interact with the same company more than once, go elsewhere… Read Full Review

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★☆☆☆☆

“No help”

Written on: 05/07/2014 by LoganAllison (1 review written)

I bought a gazebo and after 6 or 7 uses 2 of struts broke plus the elastic holding the canvas down disintegrated. I was still happy to keep it and mend it with replacement parts however, on contacting the company I was told that even though they were the manufacturer they would not supply free or otherwise any replacement parts or offer me any solution to the problem!! This is completely unacceptable and shows little or no customer service. Please avoid!!… Read Full Review

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★☆☆☆☆

“Do not trust these people”

Written on: 20/06/2014 by DanielSmith900 (3 reviews written)

I recently bought a cyclomatic bicycle and even though the bottom bracket failed within a year they neither stocked the replacement part nor would they give me my money back. When looking into buying an electric bike I mistakenly thought it had good after sales support - these guys could not care less. Because of the size of the bottom bracket you cannot get it from anywhere else so I have paid a lot of money for a bike that I cannot ride… Read Full Review

Thesportshq's Response to DanielSmith900's Review

Written on: 24/06/2014

Daniel, the Cyclamatic range comes with a 12 month warranty on the frame, so if you've had any problems within that period, we will take care of it for you and get it fixed or replaced without expense to you. If we don't stock the part we'll replace the entire frame, it's on us to look after you and we'll do that. Could you send me your order number perhaps, and I'll look into it for you?

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Danielsmith900's Response to DanielSmith900's Review

Written on: 24/06/2014

Thanks for getting back to me. My Bicycle identification number is Ry120761459

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★★★★★

“Great product, fast delivery!”

Written on: 20/06/2014

I ordered two products online on a Sunday evening, and they arrived at my door 2 days later with standard delivery. Products are ridiculously cheap by comparison to other sites and are exceptional for the price!… Read Full Review

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★★★★★

“Junior club set”

Written on: 11/06/2014 by Juliant382 (1 review written)

Ordered for my daughter, great product, price and service. Arrived within 3 days of purchase on standard delivery. Happy customer!… Read Full Review

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★☆☆☆☆

“CARE FOR CUSTOMERS? NOT!”

Written on: 10/06/2014 by KayleighJ27 (1 review written)

Absolutely fuming! Ordered my item on Sunday and paid extra for next day delivery...it is now a week and a half later and still no item! After ringing every day for the last however long and constantly being told 'tomorrow, tomorrow tomorrow' still no e-mail no conformation or anything and when i ring to complain its constant we will just put you through to a different department! so after spending over £250 on a treadmill someone put me through to their actual courier service they use and… Read Full Review

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★★★★☆

“I have no complaints”

Written on: 08/06/2014 by Stephenwatts67 (1 review written)

I ordered a maintenance bike stand. I was put off making an order reading all these negative reviews but the price of the stand at 30 quid, there was nothing online that came close. Delivered to my work without problem, no damages, stand is outstanding for the money I paid... I'm writing this post as people generally only come on these things to complain, so for what it's worth, this site worked for me in getting me a product I required and wanted… Read Full Review

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★☆☆☆☆

“Delivery Issue”

Written on: 06/06/2014 by McDermotttu394 (1 review written)

Arranged delivery, First error in Postcode (my fault). Contacted TSHHQ. Rectified address, promised delivery next day, in fact ordered additional goods on the strength of assurance of next delivery - Waited in all day = No delivery, Contacted TSHQ, once again promised it would be delivered next day - You know the outcome! Third time contacted TSHQ - Conversation descended into Arrh! "but you gave the postcode wrong first time" - Customer Service 101 - When there is continuing errors it is not… Read Full Review

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★☆☆☆☆

“Faulty item - all day wait for courier no show”

Written on: 02/06/2014 by kqHartley185 (1 review written)

item arrived quickly and was faulty. Emailed Sports Direct but no reply until I sent a Paypal dispute. Told item would be picked up by courier and would have to wait in all day. Courier didn't turn up. Emailed them - no response. Phoned them and supposed to be arranging another. Highly frustrating experience no refund until they get item back - I am regular internet shopper and this is the worst experience in my 13 years of online shopping - avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Faulty goods”

Written on: 19/05/2014 by Pinkpixieblue (1 review written)

Bought an item from them which is faulty. I've emailed them several times. I'm still waiting for a response. The website also seems to have vanished as I can't access it anywhere. DO NOT BUY FROM THESE PEOPLE… Read Full Review

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★☆☆☆☆

“Disgusted!! ”

Written on: 14/05/2014 by reviewee99 (1 review written)

I am STILL waiting for a delivery that I paid for next day delivery for. When I called I was advised that I missed the cut off for next day delivery as I ordered at 3.50pm. The cut off on their website is 4pm, so unless maths is escaping me here.... SO... that meant it would be a day late. But nope, here we are 48 hours later and I'm still being told "tomorrow". Will tomorrow ever come?!! Would NEVER EVER use this site and would most certainly advise everyone I know against it… Read Full Review

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★☆☆☆☆

“Still waiting and nothing to show for it”

Written on: 12/05/2014

I ordered an exercise bike and floor mats on 28th April to be delivered on the Saturday as I work Monday to Friday. I waited in all day and at 11am the doorbell rang and someone gave me my floor mats. Strange that the bike came separately but I waited in the rest of the day anyway. Come midnight I assumed my bike was not coming. On the Monday I emailed to find out what had happened. The website claims to reply within 1 day but it took until the Wednesday for a response to tell me my floor… Read Full Review

By Thesportshq

Written on: 14/05/2014

Sorry for any inconvenience we've caused you.

Without knowing what exactly you've ordered, I can't say for sure, but I suspect we will have shipped the mats with a courier who handles lighter goods, and the bike with our oversize courier.

We'll get this sorted for you - if you let me have your order number, I'll do everything I can on my end to get this resolved.

James

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★☆☆☆☆

“Terrible Experience, would NOT Recommend”

Written on: 06/05/2014 by LukeReynolds88 (1 review written)

On Tuesday the 29th I ordered around £70.00 worth of gold products, ranging from Golf Balls, Gloves, Training Aids and a T-shirt. As I was not in all week I requested Saturday delivery for £5.00 and processed the order. I checked my emails immediately for a confirmation/thank you email from Sports HQ and there was nothing. Which I thought was strange but decided to give it a few more days. Having still not received a confirmation email I called Sports HQ on Thursday and explained the… Read Full Review

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★☆☆☆☆

“No response, not happy”

Written on: 03/05/2014 by Devanz1 (1 review written)

Sent countless of emails to the sports hq, and have not had one single reply, I'm trying to get a refund on a treadmill that is broken, seems like there only interested in taking or should I say stealing your money!… Read Full Review

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★★☆☆☆

“Empty promises,lies and poor customer service”

Written on: 02/05/2014

Placed an order for a treadmill via the website, when I hadn't received a confirmation email regards delivery which I had paid extra to have on a Saturday I decided to ring for confirmation that the order was being processed. I was told that my card payment hadn't gone through, their customer service doesn't appear to extend to letting people know that the order hasn't been placed. I decided whilst having to re-order over the phone to change delivery to next day because it was 12:30 and they… Read Full Review

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★★★★★

“Great value and service”

Written on: 23/04/2014 by Wanzo (1 review written)

I read the reviews after I had ordered a new marquee that was on a special offer. I was apprehensive after reading them. I shouldn't have been as the marquee arrived within three days, as described. Fantastic value, service and delivery time. So good I bought another one which arrived again within three days. We were looking at hiring a marquee at over £350 a day. The ones a I bought, and have erected, are fab for the job and at on £69.99 each!… Read Full Review

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★☆☆☆☆

“Untrustworthy company.”

Written on: 19/04/2014 by Daniella493 (1 review written)

Tried to get a party tent delivered for my daughters party and it never arrived even after ringing every day and being promised delivery for the next day over and over again. This went on over a two week period. I put my trust in various members of staff who told me that my delivery would be the next day up until the day of the party when it still did not arrive. No explanation would be given. Would never use this company again, just a terrible way to run a business… Read Full Review

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★☆☆☆☆

“DON,T BUY AN ELECTICE BIKE FROM THIS COMPANY !!!”

Written on: 02/04/2014 by Winlo-13 (1 review written)

Hi,bought elec-bike from this company. the bike simply was not fit for purpuse!, to heavy to pedel if battery fails -As in my case SEVERAL TIMES.And poor brakes, judder on front forks, and u only have a 6MTH WARRANTY ON THE BATTERY AT £300 T0 REPLACE!not told this on buying!The bike kept completly cutting out all together.Piant work on this was disgustingly poor .The chain kept coming off when changing to 7th.The seat completly snapad in half.Now trying to get this bike picked up for rep was… Read Full Review

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★★★☆☆

“ Postage /Shipping into Europe”

Written on: 24/03/2014 by ejDalton1954 (1 review written)

Just took a look at the current offer of three Golf Shirts for £16.99. Its a great offer if you live in the UK. Try buying these item into Ireland and you have to pay a further payment of £14.99 to cover POST/Shipping which amounts to a total of £31.98 or £10.66 for each shirt Some OFFER . I know that that Sports HQ Charge a set postage /Shipping price of £14.99 to Europe regardless of size or weight I guess they would call it SWINGS and ROUNDABOUTS system. Buying a couple of golf clubs… Read Full Review

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★★☆☆☆

“Disappointing.”

Written on: 21/03/2014

Ordered several items off of this website one of which being a treadmill costing just shy of £300 pounds. Came with a cracked screen and a sticky speed up button meaning it was constantly increasing in speed without my say so then would not stop unless the emergency tab was removed. Contacted their customer services as soon as these issues were noticed...to be fair I got fairly speedy responses considering the amount of complaints it seems they must deal with...no surprise there.. It was… Read Full Review

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