| Accommodation | 6.8/10  |
|---|---|
| Customer Service | 9.5/10 |
| Resort | 7.8/10 |
| Food | 8.3/10 |
| Location | 8/10 |
| Value for Money | 8.3/10 |
| Reviewer Rating | 8.5/10 |
| Overall Rating | 8.8/10  |
Full review by
wf
on 7th Feb 2007
User Rating : 10
Respect :
+1
Good Points: Organisation, helpfulness, value for money, good food, wonderful resort.
Bad Points: Security check on return flight from Mombasa was a nightmare, one checkpoint for hundreds of passengers.
General comments: Just returned from the Dolphin Hotel and the Big 5 Safari. The hotel was idyllic, superb surroundings and food; accommodation comfortable and clean, everything you need. No mosquitoes!
Safari was superb. Saw everything we hoped to see. Fabulous attention to detail, comfort and safety throughout. Not for one minute did we feel any danger or discomfort. Again, apart from Tsavo, there were no mosquitoes!
At every stage of our holiday, from initial inquiries, booking, subsequent questions, journeys, hotel and safari, the organisation was excellent.
Even the 9 hour flights in economy were comfortable with far more legroom than I had expected, I am over 6 foot tall.
Thank you African Safari Club. Full marks for everything.
We have NEVER come across such a cheerful and friendly staff as we met at the Shanzu Beach and on safari. Everyone went out of their way to help and make our stay as memorable as possible.
Overall a wonderful experience and highly recommended.
wf's review and ratings | 182 words | 1 comment added.
Review by
Angellv
on 12th Oct 2006
User Rating : 10
Respect :
0
The rooms were basic but clean, comfortable and with the most stunning views. The staff are friendly and welcoming and provide a 1st class service. The food was excellent, the buffet very varied and there were lots of fans around the salads, fruits and deserts. The Shanzu Beach Dolphin Hotel grounds are gorgeous, and there's a lovely walk you can take through the grounds of the Dolphin Hotel and the back of Flamingo.
All in all, the holiday was fantastic value for money, and I'd go back ...
Angellv's full review | 95 words
Review by
marama
on 10th Jan 2006
User Rating : 5
Respect :
0
Main areas of the Dolphin hotel are pleasant and comfortable though adequate rather than luxurious.
Food - generous and varied though the standard was a bit 'school dinners' Nice dining room, although a few fans would be good.
grounds - attractive and well-maintained.
Rooms - clean but really shabby - desperately need updating and refurbishment. Beds very hard and towels really, really old and worn.
clientele - about 90% German with a sprinkling of Brits, French and Italians.
B ...
marama's full review | 295 words | 1 comment added.
Review by
bigb
on 20th Sep 2005
User Rating : 9
Respect :
0
As an ex travel agent of 30 years having travelled all over the world staying in every type of hotel I was a bit concerned to read the many negative comments made about the African Safari Club. Having just returned on Saturday I detail below my lengthy observations we boarded the aircraft at Gatwick and found the aircraft, staff and food quite acceptable for the long journey-we were booked in basic economy. The flight arrived on time and we were through passport control and customs in no time.
...
bigb's full review | 707 words
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