ICS Reviews - www.icslearn.co.uk

★★★☆☆
3.3 / 5
65% of users recommend this
  • Value For Money

Summary

"International Correspondence Schools Ltd (ICS Learn) is the world's most experienced distance learning organisation. We have been a pioneer in teaching skills and qualifications at a distance for over 120 years, giving you the opportunity to learn while earning and to fulfil your ambitions."
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Latest Reviews

★★★★☆

“Studying with ICS”

Written on: 18/03/2015 by amandacarrick11 (1 review written)

I would recommend anyone to study at home with ICS. The fees are very reasonable and I found the support of the mentor team throughout my studies to very supportive and helped me with any queries I had. The only criticism that I would have is the website was sometimes hard to navigate around although they made changes to this as I was going through my studies so are clearly trying to make it better. It can be frustrating having to email a request for a tutor call back and then waiting a day… Read Full Review

Icslearn's Response to amandacarrick11's Review

Written on: 19/03/2015

Hi,

Many thanks for taking the time to share your experience with us and we’re really happy to hear you received all the support from our teams to help you progress with your studies and you found the workshops beneficial.

We regularly review our processes to make the learning experience as smooth and rewarding as possible for our learners. We've made some changes recently to our Student Community to make it easier for you to get in touch with all of the tutors for support and you can arrange a call directly with them. We're confident that these changes, together with the support from our teams, will make it easier and quicker for you to get help when you need this.

Thanks for choosing to study with ICS and we hope to support you again with any future learning.

Best Wishes,

ICS


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★☆☆☆☆

“BTEC Mechanical Engineering”

Written on: 04/03/2015 by AnikaForbes (1 review written)

This course is an absolute joke. Initially I was very impressed with ICS student advisors friendly enough and keen to help, Prompt delivery of the learning materials. That is where it ends. The course material is copied and pasted from Wikipedia and various other sites, The material does not go into detail, yes it shows you how to do it but does not explain it, when I brought the course I was told I did not need any previous experience to take this course how wrong could they be! The material… Read Full Review

Icslearn's Comment

Written on: 13/03/2015

Hi,

Thank you very much for your feedback and we're really sorry that you have not been happy with experience studying with ICS.

All of course courses undergo a thorough process of development prior to being launched. This process includes all materials being checked by subject matter experts as well as being proofread and we sincerely apologise if you have came across any errors.

ICS own all copy right for our materials and we can assure you that the content is not plagiarised by our Authors. It would be really helpful if you would get in touch with us so that we can get further information from you in relation to the materials and investigate your comments regarding the tutorial support.

We look forward to hearing from you and hope to reach a resolution with you soon.

Kind regards

ICS

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★★★★★

“request for advice”

Written on: 11/02/2015 by Marquisu236 (1 review written)

After experiencing difficulties with my course due to personal difficulties I contacted on line chat.  The woman I dealt with was very polite and helpful and answered all my questions. Thank you… Read Full Review

Icslearn's Comment

Written on: 11/02/2015

Hi,

Many thanks for taking the time to share your feedback with us in relation to the great support you received from our Service Advisor.

We wish you every success with the remainder of your studies and please get in touch with us directly if you require any assistance.

Kind regards,

ICS

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★☆☆☆☆

“BTEC Mechanical Engineering”

Written on: 07/02/2015 by RavenCorbett (1 review written)

Avoid this like the plague, this course is very poor. The study materials are plagiarised cut and paste from other materials, much not relevant to the course. To top it all the tutor was a Quantity Surveyor with no qualifications in engineering..............you couldn't make this up. Do Not Waste Your Money… Read Full Review

Icslearn's Comment

Written on: 09/02/2015

Hi,

We're really sorry that you have not been happy with your experience studying with ICS.

The qualifications of the tutors we employ meet the requirements of the awarding bodies. We review our courses regularly and take all student feedback into account during this process.

We would welcome the opportunity to resolve your issues so if you've not already done so please get in touch.

Kind regards

ICS


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★★★★★

“very satisfied”

Written on: 03/12/2014 by 60Coleman (1 review written)

The amount of information given on the website about the course was great. the course material is brilliant and the staff very friendly… Read Full Review

Icslearn's Comment

Written on: 04/12/2014

Great to hear about your experience so thank you for sharing your views which have been passed to our teams.

Best Wishes,

ICS

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★☆☆☆☆

“Exceptionally Poor Company”

Written on: 07/11/2014 by AndresBurgess475 (1 review written)

Signed up nearly 2 months ago. Took over a month to get the coursework as they kept sending to an incorrect address despite confirming they had the correct one. Still continually sending documentation out incorrectly. Sent a formal complaint which is till yet to be addressed & is way over the timescales stated for response. Keep getting assurances it has been fixed but still incorrect. Exceptionally poor company & would not recommend to anyone… Read Full Review

Icslearn's Comment

Written on: 10/11/2014

Many thanks for your valuable feedback and we regret that you experienced some obstacles in your journey.

We have taken on board your comments and we are really pleased that we have resolved these to allow you to progress with your studies.

All the very best and please get in touch when you need any help or advice.

Best wishes,

ICS

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★★★★★

“ICS Overall Course”

Written on: 15/10/2014 by chCole488 (1 review written)

The distance Learning was great for me as i could study around my home and work life, the only think that was a little frustrating was if you needed tutor help you could not ring them direct, all questions had to be posted online and sometimes it took days to get a reply back.The workshops in birmingham for the Coaching and mentoring module was fantastic the tutor was great and he really put everyone at ease, i did not really like the second workshop i attended in Birmingham i felt the… Read Full Review

Icslearn's Comment

Written on: 16/10/2014

Hi,

Many thanks for taking the time to share your views.

We understand balancing your studies around your homelife can be very challenging and we're really pleased to hear this worked best for you.

We are always looking at ways to improve the learning experience for our students and your valued comments have been passed to our teams in relation to contacting your tutor. It would be really helpful to get further details from you regarding the workshops and would encourage you to contact your Mentor team directly.

Best Wishes,

ICS




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★★★★☆

“HR certificate”

Written on: 13/10/2014 by Brayden388 (1 review written)

I think that ICS is a good courses provider and that it delivers most often very profesionnal services (workshops, mentors). I have just been desappointed by the lesson materials. There are different assignment questions in our different handouts (from parcels and from worshops) so it can be tricky for students. Which one is the good one to complete? No one tells us... I had a not yet passed grade once because I didn't choose to answer the right questions...in the good handout… Read Full Review

Icslearn's Comment

Written on: 16/10/2014

Hi,

We really appreciate you taking the time to write a review and for your valued feedback which has been passed to our Product Development team.

We are unable to trace your records on our student database with the information provided and recommend that you contact our Mentor team directly for further advice and support.

Best Wishes,

ICS

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★★★☆☆

“I have put in a complaint, it was not directed at any...”

Written on: 04/10/2014 by KatelynnBailey (1 review written)

I have put in a complaint, it was not directed at any of the staff , it is simply the result of being misled about what I was paying for and the quality of the content. I am awaiting a reply and this will really prove to me how well the customer services team can fix a problem the company created and how much they value me as a student. I will respond again with an overall review when I receive the help I have asked for ( as long as I get a response in good time)… Read Full Review

Icslearn's Comment

Written on: 06/10/2014

Hi,

We're sorry to hear you are dissatisfied with your course.

Unfortunately, we are unable to trace your details on our systems with the username you have chosen to submit your review. However, please be assured that we highly value all our students and deal with all complaints as quickly and efficiently as we can.

If you want you can send us your student ID (for example through Facebook in a direct message) so we can trace the enrolment call.

Best wishes,

ICS

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★☆☆☆☆

“Don't waste your money”

Written on: 21/09/2014 by MonserratReid241 (1 review written)

Zero communication from tutors. Poorly written course material. A complete waste of money… Read Full Review

Icslearn's Comment

Written on: 22/09/2014

We always look at ways to improve the experience for our learners so thank you for sharing your views.

We would really like to get more information from you to look into your areas of concern and would appreciate if you would get in touch with us directly. In the meantime we have passed your comments to our teams.

Many thanks and we look forward to hearing from you.

ICS

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★★★★★

“Incredibly awesome ICS”

Written on: 19/09/2014 by MacMillan356 (1 review written)

I love how everything was explained clearly especially how I will have to pay and I can do the payment plan. The way I was spoken to was absolutely lovely and felt I was talking to a friend. The way I was treated with respect was great and how I will get my books was told to me clearly. I like that you can choose 4 days in which your money can come out which helps… Read Full Review

Icslearn's Comment

Written on: 19/09/2014

We're really happy to hear you received all the professional guidance we aim to deliver and thank you very much for your positive feedback.

Good luck with your studies and please get in touch when you need any help or advice.

Best Wishes,

ICS

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★★★★☆

“Quick and to the point”

Written on: 18/09/2014 by Jairr248 (1 review written)

This course is offered in all different ways and ICS were the only provider that were to the point and honest.Can't wait to work them!… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Thank you for taking the time to share your thoughts and we are excited that you have chosen to study with us.

We wish you every success in your journey and please get in touch with us when you need any help or advice with your studies.

Best Wishes,

ICS

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★★★★★

“Excellent,friendly,polite, efficient service.”

Written on: 18/09/2014 by Olsongl276 (1 review written)

Excellent,friendly,polite, efficient service… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Many thanks for your great feedback and we wish you every future success.

All the best,

ICS

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★★★★★

“Excellent,friendly,polite, efficient service.”

Written on: 18/09/2014 by Olsongl276 (1 review written)

Excellent,friendly,polite, efficient service… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Many thanks for your great feedback and we wish you every future success.

All the best,

ICS

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★★★★☆

“Overall encounter with ICS”

Written on: 16/09/2014 by TAND (1 review written)

It was a very clear and quick enrolment. No fuss no filling out forms, very simple. The advisor was good and had clear answers to my questions. The advisor was able to direct me accordingly and had good knowledge. … Read Full Review

Icslearn's Response to TAND's Review

Written on: 17/09/2014

We really appreciate you taking the time to share your experience and many thanks for your great feedback.

Good luck with your course and remember to get in touch when you need us.

Best Wishes,

ICS

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★★★★★

“They made my enrolment so much easier with his...”

Written on: 15/09/2014 by Maryjane422 (1 review written)

They made my enrolment so much easier with his expertise, knowledge and gentle approach to myself as this was all new to me on wanting to study psychology. ICS is the best way forward for me to can the qaulifaction need to better myself… Read Full Review

Icslearn's Comment

Written on: 16/09/2014

We're really happy to hear you received all the professional guidance we aim to deliver to help you choose the right course of study.

Many thanks for your great comments and good luck with your studies. Please keep in touch and let us know when you need any help or advice.

Best wishes,

ICS

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★★★★★

“feedback”

Written on: 14/09/2014 by Larissa10 (1 review written)

Professional and friendly staff member. Explained process thoroughly and ensured it was understood… Read Full Review

Icslearn's Comment

Written on: 15/09/2014

Thank you for sharing your experience and we wish you every future success.

Best Wishes,

ICS

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★★★★☆

“Course Review”

Written on: 10/09/2014 by SantiagoMedina1983 (1 review written)

The entire course period was engaging as there was a lot of research to do in order to understand what is required. All modules are relevant to an HR practitioner. The modules that I had to put into practice immediately after completion of this course are: 1. Supporting good practice in performance and reward management: This course had positive impact especially when I was managing mid-year performance reviews 2014 for our organisation. 2. Supporting good practice in managing employee… Read Full Review

Icslearn's Comment

Written on: 10/09/2014

Hi,

Thanks very much for your great feedback. We're happy to hear you already managed to use your learned skills in the working environment.

Your feedback about the additional workshop locations has been passed on to our Head of CIPD.

We wish you all the best for the future,

ICS

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Jkinya77's Comment

Written on: 12/09/2014

once again thank you

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★★★★★

“Excellent Support”

Written on: 09/09/2014 by Elizabethmd (1 review written)

I have been with ICS for a few months now and I am very happy with the support. Everyone at ICS has been very helpful and friendly. After I have completed my two current courses, I plan to enrol with them again… Read Full Review

Icslearn's Response to Elizabethmd's Review

Written on: 10/09/2014

Thank you ever so much for your great feedback and we are delighted you are enjoying your studies.

Keep up the good work and please get in touch when you need us.

All the best,

ICS

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★☆☆☆☆

“Avoid- Rubbish!”

Written on: 02/09/2014 by Bradyko168 (1 review written)

Refused outright a request for change in course Mentor even though he had been away since the start of the course, unavailable, given contradictory information, sent the wrong information, and been generally complete rubbish. Also contradictory/ confusing information on course structure and workshops etc. Generally rubbish. Would definitely go with a different course provider if I could get my fees back! Avoid!!!… Read Full Review

Icslearn's Comment

Written on: 02/09/2014

Hi,

Thank you for taking the time to share your valued feedback with us and we
regret that you are unhappy with the level of service provided by our mentor team.

You have a dedicated team to support you throughout your learning and there will be times when they are unavailable. To make sure there is no disruption to your studies during this time we do have other experienced mentors available to ensure that help and support is available when you need this.

The course information provided and the materials issued to you are correct. We are keen to resolve any concerns you have and our Head of CIPD Programmes will be in touch with you this afternoon to discuss in detail and gain further information from you.

Best Wishes,

ICS

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