ICS Reviews - www.icslearn.co.uk

★★★☆☆
3.3 / 5
65% of users recommend this
  • Value For Money

Summary

"International Correspondence Schools Ltd (ICS Learn) is the world's most experienced distance learning organisation. We have been a pioneer in teaching skills and qualifications at a distance for over 120 years, giving you the opportunity to learn while earning and to fulfil your ambitions."
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Latest Reviews

★☆☆☆☆

“Exceptionally Poor Company”

Written on: 07/11/2014 by AndresBurgess475 (1 review written)

Signed up nearly 2 months ago. Took over a month to get the coursework as they kept sending to an incorrect address despite confirming they had the correct one. Still continually sending documentation out incorrectly. Sent a formal complaint which is till yet to be addressed & is way over the timescales stated for response. Keep getting assurances it has been fixed but still incorrect. Exceptionally poor company & would not recommend to anyone… Read Full Review

Icslearn's Comment

Written on: 10/11/2014

Many thanks for your valuable feedback and we regret that you experienced some obstacles in your journey.

We have taken on board your comments and we are really pleased that we have resolved these to allow you to progress with your studies.

All the very best and please get in touch when you need any help or advice.

Best wishes,

ICS

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★★★★★

“ICS Overall Course”

Written on: 15/10/2014 by chCole488 (1 review written)

The distance Learning was great for me as i could study around my home and work life, the only think that was a little frustrating was if you needed tutor help you could not ring them direct, all questions had to be posted online and sometimes it took days to get a reply back.The workshops in birmingham for the Coaching and mentoring module was fantastic the tutor was great and he really put everyone at ease, i did not really like the second workshop i attended in Birmingham i felt the… Read Full Review

Icslearn's Comment

Written on: 16/10/2014

Hi,

Many thanks for taking the time to share your views.

We understand balancing your studies around your homelife can be very challenging and we're really pleased to hear this worked best for you.

We are always looking at ways to improve the learning experience for our students and your valued comments have been passed to our teams in relation to contacting your tutor. It would be really helpful to get further details from you regarding the workshops and would encourage you to contact your Mentor team directly.

Best Wishes,

ICS




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★★★★☆

“HR certificate”

Written on: 13/10/2014 by Brayden388 (1 review written)

I think that ICS is a good courses provider and that it delivers most often very profesionnal services (workshops, mentors). I have just been desappointed by the lesson materials. There are different assignment questions in our different handouts (from parcels and from worshops) so it can be tricky for students. Which one is the good one to complete? No one tells us... I had a not yet passed grade once because I didn't choose to answer the right questions...in the good handout… Read Full Review

Icslearn's Comment

Written on: 16/10/2014

Hi,

We really appreciate you taking the time to write a review and for your valued feedback which has been passed to our Product Development team.

We are unable to trace your records on our student database with the information provided and recommend that you contact our Mentor team directly for further advice and support.

Best Wishes,

ICS

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★★★☆☆

“I have put in a complaint, it was not directed at any...”

Written on: 04/10/2014 by KatelynnBailey (1 review written)

I have put in a complaint, it was not directed at any of the staff , it is simply the result of being misled about what I was paying for and the quality of the content. I am awaiting a reply and this will really prove to me how well the customer services team can fix a problem the company created and how much they value me as a student. I will respond again with an overall review when I receive the help I have asked for ( as long as I get a response in good time)… Read Full Review

Icslearn's Comment

Written on: 06/10/2014

Hi,

We're sorry to hear you are dissatisfied with your course.

Unfortunately, we are unable to trace your details on our systems with the username you have chosen to submit your review. However, please be assured that we highly value all our students and deal with all complaints as quickly and efficiently as we can.

If you want you can send us your student ID (for example through Facebook in a direct message) so we can trace the enrolment call.

Best wishes,

ICS

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★☆☆☆☆

“Don't waste your money”

Written on: 21/09/2014 by MonserratReid241 (1 review written)

Zero communication from tutors. Poorly written course material. A complete waste of money… Read Full Review

Icslearn's Comment

Written on: 22/09/2014

We always look at ways to improve the experience for our learners so thank you for sharing your views.

We would really like to get more information from you to look into your areas of concern and would appreciate if you would get in touch with us directly. In the meantime we have passed your comments to our teams.

Many thanks and we look forward to hearing from you.

ICS

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★★★★★

“Incredibly awesome ICS”

Written on: 19/09/2014 by MacMillan356 (1 review written)

I love how everything was explained clearly especially how I will have to pay and I can do the payment plan. The way I was spoken to was absolutely lovely and felt I was talking to a friend. The way I was treated with respect was great and how I will get my books was told to me clearly. I like that you can choose 4 days in which your money can come out which helps… Read Full Review

Icslearn's Comment

Written on: 19/09/2014

We're really happy to hear you received all the professional guidance we aim to deliver and thank you very much for your positive feedback.

Good luck with your studies and please get in touch when you need any help or advice.

Best Wishes,

ICS

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★★★★☆

“Quick and to the point”

Written on: 18/09/2014 by Jairr248 (1 review written)

This course is offered in all different ways and ICS were the only provider that were to the point and honest.Can't wait to work them!… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Thank you for taking the time to share your thoughts and we are excited that you have chosen to study with us.

We wish you every success in your journey and please get in touch with us when you need any help or advice with your studies.

Best Wishes,

ICS

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★★★★★

“Excellent,friendly,polite, efficient service.”

Written on: 18/09/2014 by Olsongl276 (1 review written)

Excellent,friendly,polite, efficient service… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Many thanks for your great feedback and we wish you every future success.

All the best,

ICS

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★★★★★

“Excellent,friendly,polite, efficient service.”

Written on: 18/09/2014 by Olsongl276 (1 review written)

Excellent,friendly,polite, efficient service… Read Full Review

Icslearn's Comment

Written on: 18/09/2014

Many thanks for your great feedback and we wish you every future success.

All the best,

ICS

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★★★★☆

“Overall encounter with ICS”

Written on: 16/09/2014 by TAND (1 review written)

It was a very clear and quick enrolment. No fuss no filling out forms, very simple. The advisor was good and had clear answers to my questions. The advisor was able to direct me accordingly and had good knowledge. … Read Full Review

Icslearn's Response to TAND's Review

Written on: 17/09/2014

We really appreciate you taking the time to share your experience and many thanks for your great feedback.

Good luck with your course and remember to get in touch when you need us.

Best Wishes,

ICS

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★★★★★

“They made my enrolment so much easier with his...”

Written on: 15/09/2014 by Maryjane422 (1 review written)

They made my enrolment so much easier with his expertise, knowledge and gentle approach to myself as this was all new to me on wanting to study psychology. ICS is the best way forward for me to can the qaulifaction need to better myself… Read Full Review

Icslearn's Comment

Written on: 16/09/2014

We're really happy to hear you received all the professional guidance we aim to deliver to help you choose the right course of study.

Many thanks for your great comments and good luck with your studies. Please keep in touch and let us know when you need any help or advice.

Best wishes,

ICS

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★★★★★

“feedback”

Written on: 14/09/2014 by Larissa10 (1 review written)

Professional and friendly staff member. Explained process thoroughly and ensured it was understood… Read Full Review

Icslearn's Comment

Written on: 15/09/2014

Thank you for sharing your experience and we wish you every future success.

Best Wishes,

ICS

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★★★★☆

“Course Review”

Written on: 10/09/2014 by SantiagoMedina1983 (1 review written)

The entire course period was engaging as there was a lot of research to do in order to understand what is required. All modules are relevant to an HR practitioner. The modules that I had to put into practice immediately after completion of this course are: 1. Supporting good practice in performance and reward management: This course had positive impact especially when I was managing mid-year performance reviews 2014 for our organisation. 2. Supporting good practice in managing employee… Read Full Review

Icslearn's Comment

Written on: 10/09/2014

Hi,

Thanks very much for your great feedback. We're happy to hear you already managed to use your learned skills in the working environment.

Your feedback about the additional workshop locations has been passed on to our Head of CIPD.

We wish you all the best for the future,

ICS

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Jkinya77's Comment

Written on: 12/09/2014

once again thank you

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★★★★★

“Excellent Support”

Written on: 09/09/2014 by Elizabethmd (1 review written)

I have been with ICS for a few months now and I am very happy with the support. Everyone at ICS has been very helpful and friendly. After I have completed my two current courses, I plan to enrol with them again… Read Full Review

Icslearn's Response to Elizabethmd's Review

Written on: 10/09/2014

Thank you ever so much for your great feedback and we are delighted you are enjoying your studies.

Keep up the good work and please get in touch when you need us.

All the best,

ICS

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★☆☆☆☆

“Avoid- Rubbish!”

Written on: 02/09/2014 by Bradyko168 (1 review written)

Refused outright a request for change in course Mentor even though he had been away since the start of the course, unavailable, given contradictory information, sent the wrong information, and been generally complete rubbish. Also contradictory/ confusing information on course structure and workshops etc. Generally rubbish. Would definitely go with a different course provider if I could get my fees back! Avoid!!!… Read Full Review

Icslearn's Comment

Written on: 02/09/2014

Hi,

Thank you for taking the time to share your valued feedback with us and we
regret that you are unhappy with the level of service provided by our mentor team.

You have a dedicated team to support you throughout your learning and there will be times when they are unavailable. To make sure there is no disruption to your studies during this time we do have other experienced mentors available to ensure that help and support is available when you need this.

The course information provided and the materials issued to you are correct. We are keen to resolve any concerns you have and our Head of CIPD Programmes will be in touch with you this afternoon to discuss in detail and gain further information from you.

Best Wishes,

ICS

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★★★★★

“Studying Human Resources Via distant learning”

Written on: 29/08/2014 by Aguirre1971 (1 review written)

I am currently a student with ICS and felt i would like to share my experiences with any one that was anticipating on studying a course or professional qualification with them. I have been a student with ICS and have been so for the last 21 months and have to mention the material and support that i have been provided with, have been exceptional i have been very happy with the course materials they have been clear and concise and really engaging and rewarding. There professionalism and… Read Full Review

Icslearn's Comment

Written on: 29/08/2014

Thank you very much for your great feedback and for taking the time to share your views.

We are really glad to hear you have had a positive experience and wish you every success with your Level 5 in Human Resource Management.

Please get in touch with us directly any time you need any advice with your studies.

All the best,

ICS

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★★★★★

“My experiece with ICS learn.”

Written on: 22/08/2014 by lethabo.matjeke (1 review written)

I liked the support of the team, very dedicated people who are willing no offer their help no matter where you are in the world. Already I have told my friends and family about the good service ICS is offering and how supportive their staff are. Keep it up Guys you are really doing a good job… Read Full Review

Icslearn's Response to lethabo.matjeke's Review

Written on: 25/08/2014

It's really great to receive your positive feedback so thank you very much for sharing your experience.

Best Wishes,

ICS

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★★★★☆

“Valued experience.”

Written on: 20/08/2014 by Valentinob272 (1 review written)

I am happy to be associated with ICS as I am completing my degree course shortly. But for them, it would not have been feasible keeping a full time job and studying. Although challenging sometimes, but I had to remind myself each time that nothing good comes easy, and with that, I got more and more determined until this very stage. Everything has been fantastic, but , for the fact that ICS have to choose six modules for the students when you might not have known much about their academic… Read Full Review

Icslearn's Comment

Written on: 21/08/2014

Many thanks for taking the time to share your feedback on your learning experience which is very much appreciated.

The BSc Nursing degree is a top up program for which students would only be required to complete a maximum of 6 modules and the module choices are set by the University. We are pleased to advise that we have recently launched a new module so that our learners now have more choice.

Prior to enrolling any student on the program we gather information on the learners academic background to ensure that this is the right choice of course and to make sure they meet the criteria for the course. If you still require further modules to be released please get in touch with your Mentor directly to discuss the additional module choice available.

Good luck and all the best for the remainder of your studies.

ICS

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★★★★★

“GCSE Maths Support”

Written on: 15/08/2014 by LMMorris (1 review written)

The advisor I had is the 'learn' in ICS Learn and I felt extremely lucky to have her amazing level of support during my GCSE maths studying. She is the most helpful patient Teacher I have ever known. She gives crystal clear explanations and diagrams and responds to questions very quickly. She never makes you feel like you are asking 'silly' questions and is more than happy to talk to students on the telephone or online. I haven't got my grade yet but I can honestly say that whatever it is, I… Read Full Review

Icslearn's Response to LMMorris's Review

Written on: 20/08/2014

Thank you very much for your great feedback and for sharing your views.

We are really glad to hear that you enjoyed your GCSE Maths course and your fantastic comments have been passed to your Maths tutor.

Please keep us informed with how you got on with your exams and we hope to support you again in the future.

All the best,

ICS

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★★★★☆

“GCSE Maths and SCIENCE course”

Written on: 15/08/2014 by Hayley376 (1 review written)

I started my GCSE MATHS and SCIENCE course at the beginning of July and I am extremely happy with the content of the course. My maths tutor has been unbelievably helpful and has been an absolute god send in helping me get back into studying since such a long break from being in education and studying. The videos and explanations on the Student community section of the website have been amazingly helpful and given me a real understanding of some concepts and helped improve my general ability in… Read Full Review

Icslearn's Comment

Written on: 20/08/2014

It’s always great to hear what our students think so thank you very much for sharing your views.

We are constantly striving to improve our services and making the learning journey for our students as smooth and rewarding as possible. We did experience some unforeseen issues with our tutorial team for the Science course and we are confident these have now been resolved.

We apologise for any impact this had on your studies and would encourage you to get in touch with us directly if you need any help or advice with your studies.

All the best,

ICS

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