City Link Parcel Delivery Service Reviews

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City Link Parcel Delivery Service
City Link Parcel Delivery Service

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Latest Reviews

★☆☆☆☆

“Worst delivery company ever”

Written on: 25/12/2014 by Joycem280 (1 review written)

Literally the worst delivery company in the UK. They take on way too much that they can't 'deliver' on, and they lie about the status of the delivery. Initially due to arrive on 17th December, nothing showed up, after repeatedly calling,no one in customer services could tell me when they thought it would be delivered. Ended up having to collect from depot myself so don't know why I paid for delivery. I have no idea why so many large UK retailers use them when they are so rubbish and it has a… Read Full Review

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★☆☆☆☆

“CityLink Courier services are awful”

Written on: 22/12/2014 by Reesef422 (1 review written)

CityLink was used to deliver a parcel through Amazon. They have 3 times claimed they tried to deliver the parcel and failed, leaving the card. I did not leave the house and no card was left. Not only is the service dreadful, but they lie too… Read Full Review

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★☆☆☆☆

“lost but didn't want to own up”

Written on: 22/12/2014 by DestineeWells (1 review written)

the delivery date came & went, nothing changed on the online status, said they were going to deliver a week in the past. Got supplier to chase them up and they said they'd lost it. Apparently they weren't going to tell anyone unless they were chased. Whether they'd really lost it or just hadn't bothered to deliver & didn't want to say, I can't tell. There's nothing in this experience that would lead me to trust them or anything they say… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 20/12/2014

Delivery was dueue yesterday, had to wait at home for it when around 4 I checked online and it said the courier attempted a delivery and left a note, rung them up and queried it, parcel turned up 2 hours later, most useless company… Read Full Review

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★☆☆☆☆

“City Link don't give a damn - Awful service”

Written on: 18/12/2014 by WinnernotMichael (4 reviews written)

I purchased an item on E Bay and the seller (100 per cent feed back rating) arranged for a guaranteed next day delivery through Parcel Monkey. City Link were the contracted carrier. The City Link website gave an estimated delivery time between 12.30 and 14.30 pm. However Parcel Monkey advised that the delivery could come between 7.30 am and 17.30. So as not to miss the delivery I therefore waited in all day but the parcel never arrived. At 17.30 I telephoned City Link and the responsible… Read Full Review

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★☆☆☆☆

“City Link don't give a damn - Awful service”

Written on: 18/12/2014 by WinnernotMichael (4 reviews written)

I purchased an item on E Bay and the seller (100 per cent feed back rating) arranged for a guaranteed next day delivery through Parcel Monkey. City Link were the contracted carrier. The City Link website gave an estimated delivery time between 12.30 and 14.30 pm. However Parcel Monkey advised that the delivery could come between 7.30 am and 17.30. So as not to miss the delivery I therefore waited in all day but the parcel never arrived. At 17.30 I telephoned City Link and the responsible… Read Full Review

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★☆☆☆☆

“Never use city-link ”

Written on: 16/12/2014 by Coynehy413 (1 review written)

I have had four deliveries from city-link and 3 out of the 4 deliveries the driver said he tried to deliver and there was no answer despite me being home on all occassions and that a card was left (also not true) when i called to complain i was told if i wanted my parcel that day i would have to got collect from depot after 7pm as they could not contact driver. When i checked my tracking it said delivery between 12pm-2pm, I checked at 2.15pm and it said driver running late, checked again at… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 15/12/2014 by Zanderh1991 (1 review written)

Cannot believe how bad this company's customer service is. After the first delivery attempt I rearranged a new delivery date for the following weekthrough their automated system as you cannot speak to anyone or email them. However when I arrived home the next night had a card left by city link to say that as they had tried to deliver twice I now had to collect my parcels - a round trip of 30 miles. I completed a complaint form online and asked them to call me immediately however 3 days… Read Full Review

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★☆☆☆☆

“Absolutely shocking!”

Written on: 15/12/2014 by eeKlein404 (1 review written)

I was waiting on a parcel to be delivered and my delivery date was the 13th December and it came on the 12th and I wasn't in so the delivery Man left it at my front door in the pouring rain and the box is soaked right through! Totally unacceptable, anyone could have taken it… Read Full Review

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★☆☆☆☆

“Diabolical Service from City Link Again!”

Written on: 14/12/2014 by MarinBaxter9 (1 review written)

We were in our house at the City Link driver's alleged time of delivery and we heard nothing and no card was left. This was the response by Customer Care: "When I received your email, I checked our records to find out what happened. From the notes, I can see that the driver tried to deliver your package twice to your address. In situations like this, we ask our drivers to leave a card and he tells me that he did leave a card in your door. I am afraid you will now have to collect your goods from… Read Full Review

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★★★★★

“Fine for me.”

Written on: 13/12/2014 by TjExcalibur (3 reviews written)

Ordered from Amazon on Thursday, paid £3.50 for 2nd class delivery, expected Monday as they stated but arrived Saturday… Read Full Review

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★☆☆☆☆

“The worst company I'v ever seen”

Written on: 12/12/2014 by AsaadAbdulredha (1 review written)

Not only bad but lier!!!!!!! I Paid 13 pounds to collect an item to return it to ebay. I took a day off and waited for the driver.the big surprise......!!!the driver refused to collect the item as his van was full ((as he said)) although i already put the package measurements when requested the collection.what else????they sent me an email saying your package was not ready for collection!!!!!!!!then recollection was arranged for six consecutive days and after waiting from 8to 6 no one… Read Full Review

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★☆☆☆☆

“How many days off work?”

Written on: 12/12/2014 by livingstonebell (2 reviews written)

Did I know it was coming? No Could I alter the date/time? No Could I speak to a real person? No Could I get a specified delivery slot? No Do I have my parcel yet? No How many days have I had to take off work? 3 before I sent it back to sender. It comes as no great surprise that Argos use this company as it matches their customer service… Read Full Review

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★☆☆☆☆

“useless company”

Written on: 12/12/2014 by SariahSheehan382 (1 review written)

I have never come across such a useless and incompetent company. What is the point of scheduling deliveries as the drivers do not turn up, instead they either lose your parcel or return it to sender regardless. The customer service department are as useless phone calls do not get returned or emails. How this company is still in business is beyond me, i wouldn't even admit to working for this company either… Read Full Review

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★☆☆☆☆

“Confused city link”

Written on: 10/12/2014 by Michael1010 (1 review written)

Original consignment no wrong! 2nd note left although someone was home all day!! Poor on line and telephone system! No real customer care or service ! Should be renamed as Confused City No Linked up thinking!!!… Read Full Review

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★☆☆☆☆

“Worse than useless.....”

Written on: 10/12/2014 by IanB1200 (1 review written)

Have sat and watched their so called tracking service go from "at depot" to "delivery attempt made" twice in the same day whilst I've been sat at home waiting! No delivery attempt, no card, nothing. They just don't deliver and return the parcel to the depot hoping you'll come and collect it from miles away. I hope the Companies using this appalling ripoff organisation realise that their customers will go elsewhere. Even Royal Mail is better than this… Read Full Review

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★☆☆☆☆

“utterly useless”

Written on: 09/12/2014 by 37Zimmerman (1 review written)

I have been waiting a week for a next day delivery. the tracking system says item have had to return to depot with item every day as unable to deliver tho no one near has even seen a CL van and one day the items was returned to depot twice in the space of an hour and a half as "unable to deliver" customer services useless, told me they would ensure driver knew where he was going had my number so if he got lost could ring, item never arrived on said day nor did driver ring and parcel returning… Read Full Review

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★☆☆☆☆

“Waited from 24 November to 8 December for a parcel to...”

Written on: 08/12/2014 by Reddwarf3 (1 review written)

Waited from 24 November to 8 December for a parcel to be delivered to my work address. Several calls to City Link either resulted in broken promises or the phone being cut off. Contacted John Lewis, who were using City Link as the courier on several occasions. They also contacted City Link and were told what turned out to be outright lies about when delivery would take place. When parcel finally arrived it looked like it had been through a mangle. I understand this is a busy time of year… Read Full Review

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★★★★☆

“Arrived on specified day. ”

Written on: 07/12/2014 by 20Cooke (1 review written)

My parcel, sent from Argos, arrived on the specified day. It was a few hours later than the time I'd been given via email earlier in the day but when I entered my consignment number on the citylink website it stated that they were running late that day. This is understandable at this time of year. I'm happy that my parcel arrived safely, in shop bought condition and on the right day… Read Full Review

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★☆☆☆☆

“three weeks and still waiting ....”

Written on: 06/12/2014 by Masonny1975 (1 review written)

Rude drivers, lieing customer services . They pretended they attempted to delivered, then retracted and claimed they couldn't find the address!!! We ordered 3 parcels from mothercare to be delivered by them idiots, 2 turned up after 2weeks. Still waiting on 1...three weeks on #watchdog… Read Full Review

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