City Link Parcel Delivery Service Reviews
Latest Reviews
★☆☆☆☆
“If I could leave a zero rating I would. TOTALLY...”
Written on: 16/05/2013 by ScottyWhitehaven
Note through door 1st attempt - Fair enough. Called the automated line to arrange deliver next door. Got home to find "2nd attempt" card through door. Rang automated line, only sender can re-arrange as two delivery attempts have been made. Sender arranges Friday. Friday - No Delivery. Saturday - No Delivery. Monday - No Delivery. Tuesday - Card Through door saying "4th attempt, will be held at local depot for 5 days" Thursday - Email from sander saying parcel has been returned to... (read more)
★☆☆☆☆
“Absolutely dreadful”
Written on: 16/05/2013
What an absolute shower City Link are. I've always thought that courier companies are only as good as their drivers. Card through door with nothing filled in by driver. Phoned the depot with automated service - told from automated service to collect from depot. Went to depot to collect. Not at depot, with driver. Second attempt to deliver with no communication on card again. Went to depot for second time. Collected parcel which was in an absolute filthy vile state. Complained to... (read more)
★☆☆☆☆
“Absolutely pathetic”
Written on: 11/05/2013 by richardkennedy (1 review written)
CityLink are absolutely appalling, delivery is their sole purpose and they constantly and consistently fail at it. Complete and utter rubbish, companies like Amazon/John Lewis need to dump these idiots immediately, it's damaging their reputation because of a Citylinks incompetence. (read more)
★☆☆☆☆
“Terrible, don't bother using...”
Written on: 11/05/2013 by Danyorkie93 (1 review written)
Bought a dress online, after 3 failed deliveries to my address in manchester and NO notes or phone calls at all the address was changed to my home in Bradford. Which was then delivered twice apparently, with no note or phone all to prove this. It was then 'delivered' a third time and it was refused from the house- as I said to the dress shop if my single working father is at work and my two younger siblings are at school can you tell me who is at the house to refuse it? City link then... (read more)
★☆☆☆☆
“DO NOT use City Link Parcel Service ”
Written on: 09/05/2013
I ordered some goods for my work and seller send with City Link.I ordered from them because they offered Next day delivery. At 8:14 they Left card..There is no card left and Not helpful service.I am still working how to receive my goods.Big Disappointment I am an ebay seller and i am using another courier company(which is cheap and luckly all my costumer are happy about timing) Interesting thing is seller doesnt respond my emails,probably he knows how bad service they are Just stay away... (read more)
★☆☆☆☆
“No service at all”
Written on: 09/05/2013
Bought an item and paid for expedited delivery on a Saturday. At the time of writing this the Tuesday evening the following week I still have not received the goods. After being told the gods were out for delivery and would still be delivered, they still have not arrived. Not the first time I have had poor service from them. (read more)
★☆☆☆☆
“Awful service surprised my package even made it!”
Written on: 04/05/2013
Sent a parcel via this company through p4d. The pick up time was great and everything looked like it went well. Until the parcel was received by my friend. They say they use 'machines' so make sure you parcel is strong and secure which I did. The box had a big rip in and most of the items I sent which were secure were smashed to pieces! Also I wasn't impressed with the tracking service which suggested my parcel had been sat in a van for hours. Not really what I'd expect from £10+ secure... (read more)
★☆☆☆☆
“City Link sold for ..........£1”
Written on: 03/05/2013
Just read that City Link has been sold for £1. Apparently the parent company had been trying for 3 years to get rid of it, blaming serious management problems for its terrible service. I wouldn't have paid 1p for it. (read more)
★☆☆☆☆
“Terrible city link”
Written on: 30/04/2013
Every item ever shipped by city link has been very late. In addition each time they say they tried to deliver but we were home and no one came. The reason being they don't even come at all hence no card is left. Then they say we need to reschedule up pick up from the depot, but with no number for the depot you can't arrange delivery so the choice is drive over an hour to Belfast or not bother with the item. I am gutted amazon have decided to use this company from now on, I will be shopping... (read more)
★☆☆☆☆
“City Link Failed delivery!”
Written on: 29/04/2013 by Pam82
Im not recommended to anybody! First time and the last one! I paid for Express Delivery and i never get the parcel.I called them and they say to wait for the next day.I had cancel my order.Rude customer services.Worst company ever. (read more)
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Showing 1 - 10 of 1751 Reviews
★★★★★
“Next day delivery”
Written on: 26/04/2013
This is the first time I have used Citylink, I was badly let down by Parcel2go when they failed to collect on the appointed day and my contacting them only added to frustration by offering to reschedule another collection 2 days later, enter Citylink, my parcel was collected 15.50 in Huddersfield and, through following the tracking, was signed for by the recipient at 09.47 next morning in Hampshire. I have no reason to complain about this company, having said that, this is my first parcel... (read more)
★☆☆☆☆
“Don't use this company”
Written on: 26/04/2013
Failed to deliver item. Failed to refund even with extra insurance purchased. Hopeless customer services. Companies like this are going to fail and enter administration as stronger better companies rise. (read more)
★☆☆☆☆
“Rubbish ”
Written on: 23/04/2013
When receiving the parcel, I was unfortunately unable to get to the door as I was in the bath and no one else was home, I am 17 years old and wasn't sure who was at the door. When the person who was delivering the parcel was kicking on the front door repeated times, after knocking once of twice before leaving the sorry we missed you note. (read more)
★☆☆☆☆
“TERRIBLE DO NOT USE INCOMPETANT”
Written on: 16/04/2013
Parcels arrive you are at work leave a card, come home from work ring the reschedule service to come on day you not at work. Next day parcels arrive again, come home from work cannot reschedule as been delivered twice. Speak to an advisor apologetic will deliver for FREE on the schedule day I originally asked for. The big day arrives no parcels 5.15pm ring up again speak to senior manager apologetic will get both parcels out to me on a Saturday. Wow can't wait, knock at door Saturday one... (read more)
★☆☆☆☆
“ WORST EVER”
Written on: 15/04/2013
NEVER TURN UP WASTE ALL SATURDAY JUST SITTING AT HOME AND WAIT, NO PARCEL, OR EVEN NOTE COME. (read more)
★☆☆☆☆
“Terrible, Terrible, and very Terrible”
Written on: 14/04/2013
Well i see no one likes citylink... i wonder why. Well i can tell you for sure that its ran by monkeys, Drivers are pressured to deliver as many parcels as they can and normally what they forced to do is illegal. I know this as i was a driver for the company but i wont say which depot but it did cover along the south coast. There are certain managers there who do fraudantly card timed deliveries. Oh hello, They havent even left the depot floor. Another thing they do is card you if you... (read more)
★☆☆☆☆
“They are liars”
Written on: 07/04/2013
Citylink said they had tried to deliver a parcel when my husband had been outside the house working on the car at the time. No sign of them, no card through the door. They were not bothered and told Amazon they would deliver on Monday (when we are not in). Amazon not bothered either, so cancelled order. Second parcel ordered same day on Amazon but which came through different depot also not delivered. Surprise, surprise. Could it be something to do with the fact that we are in the Welsh... (read more)
★☆☆☆☆
“City Link = Amazingly incompetent”
Written on: 05/04/2013 by SI77
Appalling delivery and customer service. 2 days wasted waiting for parcel due, 6 phone calls made, 2 storytelling managers spoken to and yet still no parcel. Unreliable and so full of stories. They just story tell. None of them seem to have a clue what is actually going on. How on earth they are still is business is beyond me! I have seen lots of comments just now - all saying the same. MY ADVICE - DO NOT TOUCH THIS DISORGANISED, POORLY RUN COMPANY! (read more)
★☆☆☆☆
“Inept City Link”
Written on: 30/03/2013 by bex525 (1 review written)
This must be one of the courier companies in existence! Having been told my parcel would be delivered on 28 March 2013, I duly waited in all day but no parcel. I called City Link and an automated voice told me it would be delivered on the 29 March 2013. Again, I waited in all day and nothing. Called City Link customer service and was told my parcel was known as a non-arrival. I could have told them that!!!! After contacting my local City Link depot, the "customer service" team told me... (read more)
★☆☆☆☆
“Ridiculous service!”
Written on: 27/03/2013
I can't believe that in 2013 a delivery company is not able to provide the customer with a time slot - just am or pm would help but no - according to the customer service rep the drivers leave the depot with a van full of things to deliver but are not able to provide a route plan so the recipient can organise their day and not have to wait in from 7.30am until 6.00 pm in the hope that their delivery arrived. ridiculous!!! (read more)
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Showing 11 - 20 of 1751 Reviews
★☆☆☆☆
“Wasted day again!”
Written on: 26/03/2013 by Mr__Angry (1 review written)
After many frustrating days at home waiting on parcels being delivered from couriers, I have decided that City Link are far and above the worst. I provide details of my last experience. On contacting City Link the day after my delivery was guaranteed to have arrived, I was told that they had attempted delivery and I was not there. I assured them that I had indeed been home throughout the whole day. She then stated that a card had been left through my door. I assured her that no card had been... (read more)
★☆☆☆☆
“fraudulent and incompetent”
Written on: 26/03/2013 by sirsqrl (1 review written)
First delivery recorded on tracking - no attempt to deliver made no card left. Fraudulent entry. second delivery recorded - card left promising delivery next day and circled "first delivery attempt". No attempt to deliver or card left. Complaint lodged- response promised to deliver the following day - again made no attempt to deliver and no card left. Complaint lodged again - " on annual leave " !! - Subsequently found these reviews. MY ADVICE IS NEVER USE THIS COMPANY!! (read more)
★☆☆☆☆
“If they deliver it's at THEIR convenience”
Written on: 26/03/2013
If you want your important parcel to reach it's destination do not use City Link. They 'claim' to have tried to deliver a parcel to my address twice although I only had one card posted through my letter box! When you call them you can only get an automated service given 2 options 1) collect the unidentified parcel from the depot, which for me is 45 miles round trip or 2) have it returned to sender....at this time you my not know who that is! Dreadful service and zero customer care! (read more)
★☆☆☆☆
“Dreadful”
Written on: 25/03/2013
Do NOT use this company. Stay well away. I waited in all day only to find out that the driver had been and left without taking my parcels. He either had the wrong address, or just saw there was no car and didn't bother ringing. The only reason I found out was because I checked Parcel Monkey (the company I used to book the courier) to see if they had any time guidance on when City Link might collect. The courier left no note to prove he had ever been to my home. I phoned the help line who... (read more)
★☆☆☆☆
“Useless. How are this lot still in business.”
Written on: 22/03/2013
I booked them through interparcel as was told they bring their own shipping labels. I wasn't told they actually don't apply them to the parcels until they reach the depot. What a stupid system and no wonder so much stuff gets mixed up. (read more)
★☆☆☆☆
“AWFUL CUSTOMER SERVICE...DREADFUL DRIVERS...UNRELIABLE UGH”
Written on: 20/03/2013 by Vamp1re (1 review written)
booked for pickup on MONDAY..NO driver arrived to collect PARCEL, no contact made no card LEFT..I waited in all day LONG...CONTACTED customer service & they sounded like they hate there JOB..COMPLETE lack of interest in my SITUATION..RE-BOOKED for wednesday & let down again i waited in all day long no contact MADE...CUSTOMER service run AROUND...NO interest no EXPLINATION, i am left with a parcel that was meant to be sent out next day delivery for my ebay CUSTOMER, i am utterly SHOCKED, this... (read more)
★☆☆☆☆
“NOT BE WORTH A DAMN !!!”
Written on: 20/03/2013
My shitment delay around 5 months...no reply, no reason given until now. Customer services really bad! Bad attitude, can't use, they are no work! Account dept make faster action on request payment but always wrongly counting! There is better solution for City-link -> fire all the useless staff!!!! (read more)
★★☆☆☆
“Terrible”
Written on: 16/03/2013 by johnnybee (1 review written)
Ordered iPad mini from John Lewis back in December. Waited all day, had to go out due to school run and come back and still... Nothing. I then check the website tracking and it says "L SAFE: SHED" Ran outside, couldn't find it. Bear on mind NO CARD WAS LEFT. Only online tracking. For starters, why would they leave a £500 device outside near the shed! Spent the rest of the evening on the phone with CL- using both their 0844 numbers and free numbers from 0870, nobody had the decency to... (read more)
★☆☆☆☆
“Thick Incompetent company”
Written on: 16/03/2013
I'm just going to keep this brief as everything has been said already. Had a 24 hour delivery Came and went. (Miss sorted parcel) I mean really how hard is it to sort a parcel?! So I've come to the conclusion if you work for city link your pretty much dumb! #citylinkareadisgrace (read more)
★☆☆☆☆
“City Link - would be faster to walk and hand deliver!!”
Written on: 15/03/2013
Not a 'complainer' but feel forced to share yet anothere bad experience of City Link. Last week, I waited over 2 weeks for a next day service to be delivered due to 'adverse weather conditions' or at least thats what the daily texed excuse said. During this same period I managed to travel over 1500 miles, to go see my customers, but City Link could not travel the 8 miles from their depot to my house?? When they did finally turn up, they still failed to deliver, choosing instead to leave a... (read more)
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Showing 21 - 30 of 1751 Reviews
★☆☆☆☆
“Colour blind liars”
Written on: 15/03/2013
A couple of times I have waited for parcels from City Link. They do not turn up or leave cards. When I've tracked the service I am left to ring them to arrange another delivery date. Today they told me that they had tried to deliver but no one was in to sign for the parcel, they had called at a white door (my door is green). They claim to deliver between 07:30 to 17:30 but then claimed to have tried to deliver at 17:42? Very poor customer service and staff that don't seem to care; they... (read more)
★☆☆☆☆
“Item NOT collected after 12 hours waiting at home”
Written on: 15/03/2013
Collection booked for today. Telephoned three times to try to rebook when the item was not collected at 4:30pm, 5:30pm and 7:30 pm. Repeatedly assured that the item would be collected. I now have still got the item at home and have repeatedly been thwarted in all my attempts to try to rebook collection, I can only suppose that when the day actually ends at midnight the call centre staff will be willing to accept the reality that the item has not been collected and may finally be willing... (read more)
★☆☆☆☆
“Also terrible”
Written on: 13/03/2013
A driver finally turned up a seven days late. Stupidly, I gave him the parcel. I should have known better by then and given it to a proper delivery company. It never reached its destination. They promised to pay compensation, but they did not. (read more)
★☆☆☆☆
“Is there a worse courier company than City Link?”
Written on: 13/03/2013
Expected a consignment of two parcels from City Link five days ago. For the first two days the parcels remained in their depot, third day loaded onto van which subsequently broke down. Fourth day, one was delivered, driver said the other one was not in van. Later that day second parcel returned to depot, seems like it was in the van all the time, driver just could not be bothered to look for it. Assured by City Link that remaining parcel would be delivered today, and guess what? no... (read more)
★☆☆☆☆
“Not to be recommended!”
Written on: 13/03/2013
Do not use CityLink if you can help it. They never give a window for estimated delivery time and just expect you to be in all day on the day that they decide to deliver the parcel (for which you get no warning). Other delivery companies are able to send texts and estimate delivery windows, so why CityLink are unable to achieve this remains a mystery. I have been expecting a parcel for almost a week now. This is the second day that it has been on the delivery van and I am still waiting. You... (read more)
★☆☆☆☆
“Poor as ever”
Written on: 11/03/2013
Paid extra for next day delivery from amazon. Waited in on a Saturday, online tracking suddenly stated "attempted deliver, card left". No card, no parcel, no good. Called customer services, no idea what had happened, said "policy not to leave cards at flats for security reasons". Hmmmm, smells fishy. Offered to re deliver on Monday or collect from depot if I could get there before it closed in 30mins. Order returned to amazon. Amazon service excellent. Instant refund, no quibbles.... (read more)
★☆☆☆☆
“TRULY AWFUL SERVICE ”
Written on: 11/03/2013
I AM SERIOUSLY SHOCKED THAT THIS JOKE OF A COMPANY HAS EVEN RECEIVED 1.2/5 RATING THAT IS VERY GENEROUS AND IT PAINS ME TO EVEN GIVE THEM 1 OUT OF 5. TYPICAL "DID NOT RECEIVE ITEM" STORY. ORDERED AN ITEM FROM AMAZON ON WEDNESDAY AND PAID FOR NEXT DAY DELIVERY (1 BUSINESS DAY) WHICH DID NOT ARRIVE (SHOCKING) GOT A MESSAGE ON THE MONDAY TO SAY THAT "These goods have been loaded onto a van for delivery today" BETWEEN 0730 AND 1730. OF COURSE 5.30PM ROLLS AROUND AND STILL NO SIGN OF MY ITEM.... (read more)
★☆☆☆☆
“An atrocious delivery company”
Written on: 06/03/2013 by BenW82 (1 review written)
City Link have to be the worst delivery company in Britain, bar none. In short, they damaged the 46" Sony TV I had ordered, which had to be sent back to Amazon who unfortunately couldn't offer a replacement as it was a one-off deal. The more detailed version of my most recent City Link nightmare... I ordered a 46" Sony TV from Amazon Warehouse through their Prime delivery service. City Link stated on their tracking that it would be delivered on the Monday. It wasn't. On the Tuesday the... (read more)
Hean10's Response to BenW82's Review
Written on: 08/03/2013
Just off the phone to city link who were supposed to deliver a parcel on Monday, then Tuesday, Wednesday, Thursday I call them up again assured me that it was going to be delivered this morning, Friday call city link where's the parcel..? Sorry it didn't go out for delivery again today! I ask can you send it tomorrow then? No it's not in your fee to cover for Saturdays you need to call the sender and ask that they request it. Am NO! City links problem why should we have to pay for their mistakes? An absolute disgrace of a delivery company will do my best never to use them again my blood is boiling up and the best about it is this isn't the first time! They should be put on watchdog for poor service, time keeping.
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★☆☆☆☆
“Worst delivery Company ever?”
Written on: 02/03/2013
I've had numerous issues with City Link. Latest was a package due to be delivered yesterday (next Day). It had not arrived at 16:00 when we close the office on a Friday so I phoned them up and got assurance it would be delivered by 17:30. Waited at office. 17:30 and no parcel. Phoned back and got assurance that the driver was delayed, had 8 parcels left to deliver and would be with me in the next 30 to 40 minutes. No parcel at 18:30 - Phoned back and was told that the driver tried to deliver... (read more)
★☆☆☆☆
“IT Security Issue”
Written on: 01/03/2013
I arranged for my parcel to be redeliverd and someone accessed Citylink's website and changed my request to collect parcel at the depot. The change was made the day after my original request. It was done whilst I was sat in a restaurant having dinner, so I know I didn't make a mistake. City link have suggested I clicked the wrong button, but I didn't have access to the internet at the time the change was made. I have made an official complaint, but still waiting for a response. I would... (read more)
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Showing 31 - 40 of 1751 Reviews
★☆☆☆☆
“IF PARCELS WERE DELIVERED BY A FOR PROFIT COMPANY ONLY”
Written on: 27/02/2013
The company tried to deliver to my house 3 times. They are only supposed to deliver twice so I turned up the day after to collect at depot on the third day but they said the driver had decided to try and deliver it a third time even though this is against company policy. I arranged for it to be delivered a fourth time (the next day) but nobody came. So i then tried to collect it again from the depot 2 days after this but the parcel was no where to be found. It is a 50 mile round trip. (100... (read more)
★☆☆☆☆
“City Link - POOR!”
Written on: 25/02/2013
I can't believe City Link are still doggedly clinging to the all-day delivery slot - they must be the only company left that won't narrow it down to anything less than 07.30 - 17.30, meaning you must at least be awake at 07.30 and sit in until they decide to deliver. If you miss the delivery you only get one more attempt - after that your parcel is returned to the sender. I can't believe big companies that pride themselves on good customer service, such as Amazon and John Lewis, still use... (read more)
★☆☆☆☆
“City Link failure”
Written on: 25/02/2013
City Link lost my package. No word of apology, just the instruction to contact the sender and tell them to put in a claim. Need more be said? (read more)
★☆☆☆☆
“Thieves.”
Written on: 22/02/2013 by FedUpWithRubbishService (1 review written)
Ordered goods from MandS for delivery on two separate occasions. Kept using the City Link tracker for delivery status, and both times saw that the goods were showing as delivered. No one rang my bell or knocked on the door. And of course no goods were delivered. DO NOT USE CITY LINK. (read more)
★☆☆☆☆
“City link. Our customer is thin air.”
Written on: 21/02/2013
Planned Delivery Date: Wednesday 2nd January Planned Delivery Time: Between 07:30 and 17:30 Really good timing, spend all day long at home waiting for what? Nothing at all. I know it's new years but you collected the item on 31/12 and you promised that it will be with me 02/01. Even tracking says the same. Again - It's a beginning of new years, holidays, lots of parcels, i can imagine what are u going trough. I never used City Link before but I saw them as a company I can trust. I'm going... (read more)
★☆☆☆☆
“NIGHTMARE!!”
Written on: 20/02/2013
Never use city link. They are so awful. Awful customer service, awful deliveries. They are the worst. The worst of it has to be how terrible they treat their customers, just complete lies. Don't use city link!!! (read more)
★☆☆☆☆
“No show!”
Written on: 19/02/2013 by meet
I ordered something from Laura Ashley online, and was given an online tracking reference for city link. We made sure someone was at home to receive any parcels, and on the day of expected delivery no-one arrived. When we checked the online tracking service, it said someone had been, we were not in, and that the courier had left a note in the letter box (which was not there!). A couple of days later their tracking system did not make it clear whether they were going to redeliver or return... (read more)
★☆☆☆☆
“Shocking, terrible, avoid. ”
Written on: 19/02/2013
Called numerous times to speak to a customer service agent for a simple inquiry which resulted in two days worth of constant phone calls and talking to an automated system to no avail in the end. It wasn't until I called their complaints line that I actually spoke to a human being, who couldn't help much at all but did her very best and was extremely nice too. Also, unless you have an unemployed friend who can wait around in your house from 7;30am to 5;30pm waiting for your parcel to arrive... (read more)
★☆☆☆☆
“Dreadful”
Written on: 19/02/2013
Package was lost, then found, then disappeared again ... Long story short, I never received the parcel - it was returned to sender despite numerous attempts to reschedule delivery and many hours spent on hold trying to sort out their mess. The worst delivery service I have come across and I would never use them again. (read more)
★☆☆☆☆
“avoid!”
Written on: 19/02/2013
worst ever UK courier company. They left card.Same day I go to their web site and reschedule delivery for another day.But instead of delivery on that day they come next day and left card as well.Someone in their system erased my reschedule request. Now I try talk to them - 20 minutes in queue 10p per minute. (read more)
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Showing 41 - 50 of 1751 Reviews
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Lawns's Comment
Written on: 14/03/2013
Unfortunately one of the best retailers in the UK John Lewis have started to use
City Link.
The Warrington outlets is one of the worst we have ever come across.
You can’t ring a regional City Link office anymore., all numbers have been removed. They don’t want to talk to you.
Drivers are rude as are the phone staff. The drivers decide to deliver to a place near by and expect you to collect or sort the mess out yourself.
We are a national company, just recently they decided to deliver all of our items into a competitor because we are in the same industry. The answer was you must know them go and pick it up. Unbelievable but true. We have requested a manager to call us back three times, still we wait. They disserve to make no money. Specify some one else to deliver your parcels, you really don’t need City Link. Put them out of business. I believe
John Lewis can change the carrier for you when ordering so ask.