City Link Parcel Delivery Service Reviews

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City Link Parcel Delivery Service
City Link Parcel Delivery Service

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Latest Reviews

★☆☆☆☆

“Atrocious customer service - I'll never use them again.”

Written on: 11/07/2014 by LCWales (1 review written)

I ordered vegan food a few days ago, for a family get-together this evening (some of my family members are vegan). It was sent out yesterday as 'next day delivery' via City Link (the vegan food company's preferred courier). The order was being sent out in two boxes - one box with a few non-perishable items in, and the other a box with a considerable amount of chilled food in. Both were marked and paid for as next day delivery. Only one box arrived this morning - the box with the… Read Full Review

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★☆☆☆☆

“Hopeless ”

Written on: 11/07/2014 by Slatterylo1959 (1 review written)

City Link were unable to deliver an item over 3 days. They provided a number of excuses: House doesn't exist Not in A to Z - don't they use sat-nav these days Not in - untrue as no card left Even when provided with directions and a contact number they didn't seem to be bothered about delivering the item. All I got from the call centre staff, which admittedly I could get through to, were apologies and empty promises that it would arrive the next day. In the end I cancelled the order with the… Read Full Review

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★☆☆☆☆

“attempted delivery to wrong address then returned to...”

Written on: 09/07/2014 by JulianSw (2 reviews written)

This is the 2nd time in a row that City-link have failed to deliver to the correct address even though all other couriers (including Yodel) have managed. Customer service is useless and fail to respond to emails.I was accused of changing delivery address even though it was addressed to my registered Ebay address all along.......... Parcel was returned to sender obviously because City-Links driver can't count. ParcelForce delivered next day !!… Read Full Review

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★☆☆☆☆

“total disgrace”

Written on: 09/07/2014 by vivien.z (1 review written)

Strongly advise not to use. Was lied to and told delivery was at neighbours. False. Unable to contact. Will be informing police and seeking legal action… Read Full Review

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★☆☆☆☆

“A COMPANY BUILT ON LIES”

Written on: 09/07/2014 by 210Milne (1 review written)

After opening an account in June i was promised that the service would be faultless. This is so far from the truth, its unbelievable. In the 23 day my account was active, i sent 18 parcels. 6 of which arrived damaged, 1 totally lost with no trace. My collection driver was rude on more than one occasion, verbally abusive. After contacting my sales executive, customer service and my local depot i was told i would have it sorted, since then its got worse, 7 missed collections. Numerous assurances… Read Full Review

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★☆☆☆☆

“one sick company”

Written on: 09/07/2014 by Sanchezsf1992 (1 review written)

A package due on Tuesday didn't arrive until the following Monday, after numerous daily phone calls and unanswered e-mails. No one takes responsibility for anything. When I said to the week-late delivery man, This is one sick company, he replied, Tell me about it. I don't know how they stay in business… Read Full Review

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★☆☆☆☆

“Absolutely useless service and so full of lies”

Written on: 06/07/2014 by Brownsc354 (1 review written)

City-link is ok when it goes right, but absolutely terrible when a parcel goes astray or you need to speak to customer services. They say someone will phone back -------- They don't. !!! Someone is looking into it . --------- There isn't. The on-line tracking is so full of lies, says it is carded one minute and then delivered the next. No replies from E-mails either !!. Head of accounts will look into this. ----------- No he doesn't. I don't think there is anybody in the offices who cares… Read Full Review

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★☆☆☆☆

“Absolutely Abysmal”

Written on: 04/07/2014 by BrinnyBiker (5 reviews written)

I wasted 2 days waiting for them to collect a parcel. In the end I put it in my van and took it to their depot in Trafford Park. No explanations from them, no card from a collection driver, nothing. Unfortunately the review system requires you to give a minimum of 1 star. They deserve ZERO and I would award zero if I could. They deserve to go out of business with service like that… Read Full Review

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★☆☆☆☆

“Delivered smashed pallet”

Written on: 04/07/2014 by Remus111 (1 review written)

Use City link at your own peril , my parcel was sturdily packaged but delivered smashed to smithereens outer and inner without even knocking on door to explain, just left outside. Am disgusted with them. As for getting compensation that's a Joke . Will never use again… Read Full Review

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★☆☆☆☆

“rubbish service, always have problems with the phone...”

Written on: 04/07/2014 by Woodml347 (1 review written)

rubbish service, always have problems with the phone lines, make u ait on the phone for ages before answering. AND THEY ARE ALWAYS LOSING PARCELS WHICH COST MONEY… Read Full Review

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★☆☆☆☆

“Left me worrying and I'm still waiting!”

Written on: 03/07/2014 by Sandoval162 (1 review written)

I'm currently waiting on a parcel ordered off Amazon, this is the third day they are attempting it, the only reason I know this is because the seller has been in touch with me THANK GOD!! They apparently can't find my address on the street which is simply ridiculous! I've been ringing but no one picks up I've even been given a new tracking no. Which my seller had to tell me about because city link won't tell me anything!! It's for a birthday and I'm so stressed that it's not going to arrive… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 01/07/2014 by Elishabennett30 (1 review written)

Terrible service today. Suddenly we heard a massive bang & something was delivered through the post box. We looked outside to find our parcel what we ordered from amazon (dog cage) the driver chucked the parcel over our 6ft gate. It completely destroyed my plants and plant pot not forgetting our 10 week old puppy could've been in the garden. I would never use them again. Waiting to hear back from them or well maybe not… Read Full Review

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★☆☆☆☆

“dreadful delivery service”

Written on: 30/06/2014 by forcryingoutloud (1 review written)

I was waiting for a parcel to be delivered and heard nothing. My neighbour then discovered my parcel dumped in her front garden, she didn't know how long it had been there. Her front garden is about 2 feet long and joins directly onto the pavement. I used a different company in the hope that they didnt use city link. Unfortunately they did. According to city link's website today I have had a parcel delivered today but as I wasnt in it has been left with a neighbour. No card was left for… Read Full Review

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★☆☆☆☆

“Terrible service!!!!”

Written on: 29/06/2014 by Tennantpa118 (1 review written)

My husband is expecting 2 parcels of considerable value. The first turned up dumped in an open porch no attempt was made to knock the door, leave a card or get a signature, as I was sitting in the sitting room waiting. The other part is due but so far undelivered. I called customer care, and guess what city link need to do some extra training when it comes to dealing with their customers as they simply couldn't care less. This is the second time we have had dealings with them, the first time… Read Full Review

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★☆☆☆☆

“simply not to be trusted”

Written on: 29/06/2014 by Ahmad334 (1 review written)

Citylink are the worst of several terrible delivery companies. I was scheduled to receive a delivery on a Thursday, with a text message to give me some idea of when. No delivery ever arrived - or text message. I waited at home all day, and finally got through to somebody, after an eight minute wait on the phone. Their English was poor. No, the delivery hadn't been sent out because of a problem at the depot. It would come tomorrow. There was no apology. I waited at home all day Friday. Again… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 27/06/2014 by hichris (1 review written)

I came back from work a week or so ago to find I had missed a delivery. I went online and tried to rebook it for a weekened. They don't do weekends. Fine I contacted them and said leave it with a neighbour. They responded saying they would make sure the driver did this. The driver did not. I emailed them again and they said they would make sure it happened this time. Again it did not happen. I emailed them again and was told that the delivery was being sent back to their customer. Great except… Read Full Review

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★☆☆☆☆

“Do not use!!!!”

Written on: 27/06/2014 by Lucy199021 (1 review written)

City link are an utter joke, tracked parcel to say it would be here between 9-11am. Still had not turned up by 11am so tracked again. To read the driver had attempted delivery and left a card... No card was left, not attempt had been made and I had not left the front room all morning so I could hear the door when it went. Tried ringing them to complain and they have a "technical fault" on the phone! Disgusting service!… Read Full Review

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★☆☆☆☆

“Shockingly bad service… Do not use this company!”

Written on: 27/06/2014 by EnriqueSaunders164 (1 review written)

Driver says he attempted collection twice……was certainly not our door he 'attempted' to collect from. Item still not collected. How this company are still around is beyond me. The sooner they go under and disappear off the scene the better, then customers will no longer be duped into this 'non service'. Do not use… Read Full Review

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★☆☆☆☆

“worst thing to happen to amazon”

Written on: 27/06/2014 by Yeseniah282 (1 review written)

Shocking service and organisation… Read Full Review

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★☆☆☆☆

“None Delivery. Said they tried, They most definetly...”

Written on: 25/06/2014

17.06.14. Parcel sent. Via. CITY LINK 18.06.14. Parcel should have been delivered. Driver did not turn up. 19.06.14. Driver reported he turned up and left a card. Did not turn up. 20.06.14. Filled a complaint form, No action or reply. 23.06.14. Rang them Promised delivery 24.06.14. Did not turn up. 25.06.14. Went on line, the parcel is still in Preston Depot. Spoke to a person who said the driver called but could not get an answer?? How, when it was still in the depot. He said it is… Read Full Review

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