City Link Parcel Delivery Service Reviews

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City Link Parcel Delivery Service
City Link Parcel Delivery Service

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Latest Reviews

★☆☆☆☆

“how is this company still here”

Written on: 01/10/2014 by flux1 (1 review written)

City link are a joke .firstly they didn't put a card to say. Attempted delivery then I track the packet and it tells me its damaged, but then they tell me it delivered.no packet to be seen and why would you deliver a packet they had damaged.Got on to amazon who sent a new item out this time did get a card of attempted delivery so arranged a new delivery date but city link in there wisdom sent the item back to amazon.thanks city link for wasting my time… Read Full Review

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★☆☆☆☆

“Worst device ever!”

Written on: 26/09/2014 by Sheehanie390 (1 review written)

You get no information when package is arriving, if your out the driver may or may not put a card through your door, I only seem to get the ones stating that he tried twice so I have to go 25 miles to the depot to pick it up. Customer service is useless you just seem to go round in circles and they give you no information about the parcel like who sent it so you can contact them. If your a business thinking of using the company Don't! I will not buy form a company who uses this courier… Read Full Review

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★☆☆☆☆

“customer services is the worst I have ever known”

Written on: 23/09/2014 by cnigelm (1 review written)

Anytime I have had a a delivery expected to be delivered by citylink I can absolute guarantee that it will not be delivered on the day that it's supposed too. Customer services don't give a toot that I lost 6 days wages since I have to take a days pay cut to stay home and have a item delivered. 3 times they have failed to deliver on the day that they said they would. 100% delivery failure rate..... And to top it off when you explain this to customer services..... you get hung up on.....on a… Read Full Review

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★☆☆☆☆

“Frustrated and no customer service”

Written on: 23/09/2014 by Rob5857 (1 review written)

I don't know why customers use them. I received a missed delivery card with no details and no consignment number. When I contacted them they could not assist as I did not have any details so have to go up to Depot miles away. It is unusual in this day and age to get such a poor service which is simply down to staff training… Read Full Review

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★☆☆☆☆

“disgraced city link”

Written on: 19/09/2014 by googled (1 review written)

3 items to be delivered all paid for 7.30am-5.30pm delivery slot not even a am or pm slot took a day off work 5 pm white transit van brings 2 items and wants me to sign for them one of them didnt even look like my parcel and i asked where the other item was he didnt have a clue said he was just a contracter when i said i not signing he just said il take them back your proberly get the other item monday wot ive waited in all day and this was not stated in delivery note and city link depot now… Read Full Review

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★☆☆☆☆

“Should be shut down”

Written on: 17/09/2014

I have never known a company be so bad at what they do in my life! I was original meant to receive my parcel on fri 28th August, so I took a day off work, no one rang bell and no card through my door (so no number to check online to rebook) Monday came and I went to work and they attempted to deliver for 2nd time, I called and asked if it could be left with neighbour, apparently I couldn't authorise this only the sender could?? So he did and they said they would attempt another delivery on the… Read Full Review

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★☆☆☆☆

“They have horrible customer service! No one is...”

Written on: 11/09/2014 by EmersonNoble132 (1 review written)

They have horrible customer service! No one is helpful! They fake you're signature! They all work together to take money from you! If you call them and complain. They will pretend to feel sympathy for you but instead they are liars and know that they have stolen your parcel!Very disappointed!!! Very angry!!! Very upset!!! Never again will I get my parcel delivered!!!… Read Full Review

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★☆☆☆☆

“Terrible delivery service... Don't use city link.”

Written on: 11/09/2014 by babyhoney (1 review written)

We ordered 3 items from mother care for delivery. My wife is 7 month pregnant, the delivery driver left everything in the ground floor. My wife requested to bring to our floor by lift, they didn't bother. The driver name Saeed is very very rude, he said if you can't Carry I'm taking it back. The 2 drivers took everything back again which is a very poor service. Complained this to city link they said the delivery will be back within an hour but even after 3 days they didn't bother to give a… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 11/09/2014 by Damon70 (1 review written)

I have been waiting for my baby's swing for a week (that was supposed to be a two day delivery), but, not yet received the consignment. They have updated that they have put a card but no card or call for delivery. They confirmed that they would give a call as per the instruction provided, but, never bothered to call. It is really a very poor customer service… Read Full Review

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★☆☆☆☆

“City Link”

Written on: 04/09/2014

DO NOT USE THIS COMPANY. City Link Parcel Delivery Service cannot deliver from A to B. This might be because they're incapable of taking down the correct address. They promise to deliver & don't. They tell so many stories & lies it makes you doubt not only others but yourself as well.They just arn't worth bothering with. Use another Company. DO NOT USE CITY LINK parcel delivery service. Because they don't deliver!… Read Full Review

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★☆☆☆☆

“total f ing pile of poo”

Written on: 04/09/2014 by hughjanus111 (1 review written)

delivery yesterday left on lawn end of drive another today left by gate in drive none signed for what a bunch of way anchors… Read Full Review

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★☆☆☆☆

“If possible they should get negative stars”

Written on: 04/09/2014 by Enzow231 (1 review written)

Well, if possible they should get 0... We ordered something with next day delivery for a Monday. I stayed in all day and nothing arrived. I contacted them to find out that they didn't even attempt to deliver it, although they assured me it would arrive the next day. Stayed in again, delivery wasn't attempted again. Specifically told them to deliver it on the Thursday as I cannot be in on the Wednesday. Got home on Wednesday evening and found an attempted delivery note! They said they would try… Read Full Review

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★☆☆☆☆

“DONT EVER USE CITY LINK IF YOU WANT YOUR PARCEL TO...”

Written on: 29/08/2014 by Parksyq381 (1 review written)

City Link are incompetent and neglegent with other peoples property, Sometimes they collect and deliver ok but for most of the time they fail miserably. The have just lost my parcel and I cannot get an answer as to where it is. It was collected and from there on it went missing??? It is not rocket sience go to the man who handled it last and search his pockets because boxes the size of a suit case do NOT go missing b y accident. City Link needs investigating as this happens a lot with… Read Full Review

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Roadrunner39's Comment

Written on: 02/09/2014

I am having the same problem. My consignment should have arrived on Friday last but nothing appeared. Nothing on Saturday either I stayed in All day on the Monday because the pre-recorded message said it would be here between 8.00am and 10.00am. you've guest it - Nothing. At the end of the day I phoned again only to be told that my parcel would be delivered tomorrow between 8.00am and 10.00am. I notice on their website that the parcel is in their network but not " out for delivery ". It is no good phoning them to speak to someone as the phone is automated and provides no route to speak to a human being

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★☆☆☆☆

“joke they dont care”

Written on: 27/08/2014 by Eduardoj1972 (1 review written)

well having a parcel delivered its over 4 hours late . ring up takes 4 times to get through and then get sworn at and phone put down when you do . ring back and get laughed at when wanting to talk to a manager about a complaint . DO NOT USE CITY LINK TOTAL JOKE… Read Full Review

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★☆☆☆☆

“Delivery went missing and I got a rather short response”

Written on: 25/08/2014 by Harryd82 (1 review written)

I ordered an item through Amazon to be delivered by City link. I tried to reschedule a delivery. Their phone system is all automatic and to get to speak to a human being is almost impossible. I rescheduled a delivery for the 22nd of August. I took a day off work and waited for it. I called at 14pm and they said it had disappeared. Just gone missing! they took my details and said they would call back. They didn't. When I called them at 1930 the staff member said the package had been… Read Full Review

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★☆☆☆☆

“Wrong name and wrong Consignment number.”

Written on: 24/08/2014 by Anabel422 (1 review written)

Was expecting some Stuff today to be delivered came home it had been crammed through my small letter box with part of it hanging out the outside for any1 walking past to grab. Wasn't to bothered as I was just happy my goods had arrived. I then found a card saying some of my items weren't able to be delivered(to big to fit through the letter box) but had the complete wrong name on it. It said I could reschedule online, so I tried to to type in the consignment number which was written… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 22/08/2014 by Myboyke (1 review written)

We live in a rural area, so are used to many delivery firms. Day 1 we were out card left, day 2 we were in all day and thought we heard something at 4 pm . At 5 30we call to see what had happened only to discover he had apparently called and they had tracker info and pictures to prove he was there. He may well have been, but did he ring the door bell, did he put a card through, NO. I feel sorry for the driver who is probably pushed by targets and it's the only way he can make them. So… Read Full Review

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★☆☆☆☆

“Unbelievably bad, do not use!”

Written on: 22/08/2014

Missed two collection dates, for next day service-read when we can be bothered service,claimed to have called to collect a parcel told me I was wrong and that the driver had even described my white front door! My door is actually brown and at the time he claims to have called I was sitting on the bench outside it! unbelievably rude customer disservice department refused to allow me to speak to a manager despite three staff promising I could do so.. I would rather trust my deliveries to a three… Read Full Review

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★☆☆☆☆

“As a business delivering to business' you wouldn't...”

Written on: 20/08/2014 by Romeob275 (1 review written)

As a business delivering to business' you wouldn't think it would be as hard as it actually is to have a courier picking up from us and delivering to our customer - TRUST ME - IT IS. On Thursday 14th City Link collected a parcel from ourselves and it was due for delivery on Friday 15th – this item was not delivered and was apparently carded at 3:27pm (Within business hours and our customer did not receive a card). I followed this up with our account manager on Monday 18th – he said it… Read Full Review

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★☆☆☆☆

“Frustratingly bad service”

Written on: 17/08/2014 by 312Vega (1 review written)

I need a car part delivered. City link firstly gave me the wrong delivery date, so I took a day off work for no reason and then subsequently they tried to deliver the next working day but decided not to tell me this. Next I heard it was being sent back to the sender. Got resent back to me...I have sat in all day waiting for item and constantly checking the City Link tracker, however no item delivered but the tracker says they tried...liars. Would never buy anything off someone who uses City… Read Full Review

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