City Link Parcel Delivery Service Reviews

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City Link Parcel Delivery Service
City Link Parcel Delivery Service

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Latest Reviews

★☆☆☆☆

“Frustratingly bad service”

Written on: 17/08/2014 by 312Vega (1 review written)

I need a car part delivered. City link firstly gave me the wrong delivery date, so I took a day off work for no reason and then subsequently they tried to deliver the next working day but decided not to tell me this. Next I heard it was being sent back to the sender. Got resent back to me...I have sat in all day waiting for item and constantly checking the City Link tracker, however no item delivered but the tracker says they tried...liars. Would never buy anything off someone who uses City… Read Full Review

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★☆☆☆☆

“Rubbish!!! Attitude!!! ”

Written on: 17/08/2014 by Flanagan361 (1 review written)

Asian guy for the second time with a delivery to Harrow road did park his van on another sode of the road and refused to deliver it even to my front door!!!! Attitude!!! Abusive language !!!! Rubbish service!!!!… Read Full Review

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★☆☆☆☆

“Dreadful Courier.”

Written on: 15/08/2014 by Lyrobe (1 review written)

City Link are the worst courier service there is.Ordered something through Amazon and was pleased I could track it online.However I couldn't understand why the expected delivery date kept changing,so I phoned City Link up.My item had been sitting in Plymouth Depot for 4 days, damaged apparently,but nobody had bothered to tell me.I can't help but wonder how long the item would have been sitting there had I not phoned.The person I spoke to informed me that the Plymouth Depot were sending my item… Read Full Review

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★☆☆☆☆

“do not use!!!”

Written on: 09/08/2014 by lulu2014 (1 review written)

worst courier company ever i always check now when i order online if they use city link as i will never order anything again if there used.i ordered an item off amazon worth over 100pounds was tld it had been delivered to a neighbour firstly theyd delivered it to the wrong area then wen that person told them it was for the next village they went the opposite way 20miles and just left it at some random house.rang them numerous times and was fobbed off continuouusly no one ever rang me back was… Read Full Review

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★☆☆☆☆

“Hopeless City-Link!!”

Written on: 07/08/2014

If possible I would not award any stars. I made the mistake of booking a parcel with InPost - a seemingly simple idea of dropping off a parcel for the courier to come and pick up and deliver. Trouble is over a week later and the courier (City-Link) hasn't bothered to pick up. InPost aren't much better. … Read Full Review

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★☆☆☆☆

“TOTALLY INCOMPETENT FROM PICK UP TO DROP OFF”

Written on: 06/08/2014 by katym950 (1 review written)

FROM THE MOMENT MY PARCEL WAS COLLECTED I WAS WORRIED. FIRSTLY THE DRIVER HAD A POOR GRASP ON ENGLISH TRYING SEVERAL TIMES TO WRITE HIS OWN NAME. HE THEN STOOD THE BOX CONTAINING A BIKE, ON ONE END AND PUSHED IT ALONG THE FLOOR. DISPITE IT CLEARLY BIENG LABELLED WITH "UP" ARROWS AND "FRAGILE" AND HANDLES, BEFORE HE THREW IT INTO THE BACK OF A VAN. THE FOLLOWING DAY I WAS CONTACTED BY THE RECIPIENT OF THE BIKE WHO SENT ME SOME PHOTOS OF THE BOX CONTAINING THE BIKE. i COULD NOT BELEIVE WHAT I… Read Full Review

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★☆☆☆☆

“AVOID LIKE EBOLA”

Written on: 05/08/2014 by yeEaton8 (1 review written)

rude staff they will lie and say they've attempted to deliver but leave no card they will say they'll call you back with info on your parcel but never call ive had to request a refund from my seller and also missed 4 days off work waiting for this company to make a simple delivery do not use this company! this is my second returned parcel because of city link make sure your seller does not use city link… Read Full Review

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★☆☆☆☆

“UNRELIABLE ”

Written on: 01/08/2014 by mummagaelic (1 review written)

HAVE BEEN WAITING FOR MY DELIVERY WENT TO TRACKING ITS PROGRESS THEY CLAIM THEY TRIED TO DELIVER NO ONE HOME SAID THEY LEFT A CARD AND LEFT PARCEL WITH NEIGHBOUR ALL OF WHICH IS A LIE HAVENT LEFT THE FRONT-ROOM NO CARD NOW I DONT NO WHERE MY PARCEL IS NEVER AGAIN… Read Full Review

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★☆☆☆☆

“So angry, I dedicate this to them,...”

Written on: 31/07/2014 by CityStinkParcels (1 review written)

My £3500 camera equipment went missing in their Swansea Depot, they admitted full responsibility and also offered to reimburse me, after they suggested I claim via 3rd party parcel monkey, eventually when the claim came through it was for an insulting £70. I don't have a direct contract between myself and them, so I have produced my own website to warn off other people from their shameful conduct. City Link claim to log, cage, monitor your possessions at every step of the way. Could you… Read Full Review

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Cgfk41's Response to CityStinkParcels's Review

Written on: 05/08/2014

Join the club and if anything they are getting worse. One star is too much with what we are seeing now. Not only will be moving our business from them but also five of our customers are doing so as well.

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★☆☆☆☆

“Don't use City Link if you want an item to arrive”

Written on: 31/07/2014 by Nolann310 (1 review written)

City Link are compltely useless. I asked for a next day delivery of a document last Friday and have yet to receive it. It is apparrently lost in their depot. What is the point in offering a service if they can't fulfill it. I used a courier service to give me reassurance that it would arrive in good time before I go abroad and will be useless to me when i get back. They barely seem to care and there seems to be no repercussions for them to not do the job they are being paid for. I reccomment… Read Full Review

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★☆☆☆☆

“TIME-WASTERS!”

Written on: 30/07/2014 by 301McDermott (1 review written)

I thought I would use City Link as they were slightly cheaper than others. My "slot" was 9am - 6pm which I thought was an irritatingly large period to be waiting but waited none-the-less until 5pm then tried tracking the driver to see if they were on the way. Tracking said that the driver had already arrived but no-one was in. Funny - seeing as myself and two others were sat in the room next to the front door (which has a large window in it) all day and the door bell resonates very loudly… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 23/07/2014

Got a 'sorry we missed you' card so rearranged delivery for another day. They came on the wrong day so got another card. When I complained, they promised they would send it out on the original date I had chosen, as they had made a mistake. Waited in all day, but it turned out the parcel was never sent out for delivery that day. They then refused to attempt another delivery, saying the parcel must be sent back to sender. After complaining to the sender directly, I was informed the parcel would… Read Full Review

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★☆☆☆☆

“Atrocious customer service - I'll never use them again.”

Written on: 11/07/2014 by LCWales (1 review written)

I ordered vegan food a few days ago, for a family get-together this evening (some of my family members are vegan). It was sent out yesterday as 'next day delivery' via City Link (the vegan food company's preferred courier). The order was being sent out in two boxes - one box with a few non-perishable items in, and the other a box with a considerable amount of chilled food in. Both were marked and paid for as next day delivery. Only one box arrived this morning - the box with the… Read Full Review

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★☆☆☆☆

“Hopeless ”

Written on: 11/07/2014 by Slatterylo1959 (1 review written)

City Link were unable to deliver an item over 3 days. They provided a number of excuses: House doesn't exist Not in A to Z - don't they use sat-nav these days Not in - untrue as no card left Even when provided with directions and a contact number they didn't seem to be bothered about delivering the item. All I got from the call centre staff, which admittedly I could get through to, were apologies and empty promises that it would arrive the next day. In the end I cancelled the order with the… Read Full Review

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★☆☆☆☆

“attempted delivery to wrong address then returned to...”

Written on: 09/07/2014 by JulianSw (2 reviews written)

This is the 2nd time in a row that City-link have failed to deliver to the correct address even though all other couriers (including Yodel) have managed. Customer service is useless and fail to respond to emails.I was accused of changing delivery address even though it was addressed to my registered Ebay address all along.......... Parcel was returned to sender obviously because City-Links driver can't count. ParcelForce delivered next day !!… Read Full Review

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★☆☆☆☆

“total disgrace”

Written on: 09/07/2014 by vivien.z (1 review written)

Strongly advise not to use. Was lied to and told delivery was at neighbours. False. Unable to contact. Will be informing police and seeking legal action… Read Full Review

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★☆☆☆☆

“A COMPANY BUILT ON LIES”

Written on: 09/07/2014 by 210Milne (1 review written)

After opening an account in June i was promised that the service would be faultless. This is so far from the truth, its unbelievable. In the 23 day my account was active, i sent 18 parcels. 6 of which arrived damaged, 1 totally lost with no trace. My collection driver was rude on more than one occasion, verbally abusive. After contacting my sales executive, customer service and my local depot i was told i would have it sorted, since then its got worse, 7 missed collections. Numerous assurances… Read Full Review

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★☆☆☆☆

“one sick company”

Written on: 09/07/2014 by Sanchezsf1992 (1 review written)

A package due on Tuesday didn't arrive until the following Monday, after numerous daily phone calls and unanswered e-mails. No one takes responsibility for anything. When I said to the week-late delivery man, This is one sick company, he replied, Tell me about it. I don't know how they stay in business… Read Full Review

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★☆☆☆☆

“Absolutely useless service and so full of lies”

Written on: 06/07/2014 by Brownsc354 (1 review written)

City-link is ok when it goes right, but absolutely terrible when a parcel goes astray or you need to speak to customer services. They say someone will phone back -------- They don't. !!! Someone is looking into it . --------- There isn't. The on-line tracking is so full of lies, says it is carded one minute and then delivered the next. No replies from E-mails either !!. Head of accounts will look into this. ----------- No he doesn't. I don't think there is anybody in the offices who cares… Read Full Review

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★☆☆☆☆

“Absolutely Abysmal”

Written on: 04/07/2014 by BrinnyBiker (6 reviews written)

I wasted 2 days waiting for them to collect a parcel. In the end I put it in my van and took it to their depot in Trafford Park. No explanations from them, no card from a collection driver, nothing. Unfortunately the review system requires you to give a minimum of 1 star. They deserve ZERO and I would award zero if I could. They deserve to go out of business with service like that… Read Full Review

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