City Link Parcel Delivery Service Reviews

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City Link Parcel Delivery Service
0.8 stars
Average rating for this product is: 0.8 out of 5

From 12 ratings and 288 reviews

Thumb down 11% of users recommend this product

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Average Ratings for City Link Parcel Delivery Service

  • Value for Money0.8 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.8 stars

288 Reviews For City Link Parcel Delivery Service

  • Guest 19th Nov 2009

    Reviewer rating: 1 stars


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    Terrible Company if you know that someone is going to be using Citylink to deliver something you've ordered I'd seriously reconsider looking elsewhere. I've ordered a Laptop and was checking the Citylink online tracking information and it had a message that Parcel was delivered and signed for. I was at work and the name that had 'apparently' signed for the parcel was the incorrect spelling of my surname. I am currently in a delivery dispute with the Company I purchased the Laptop from and cannot get them to provide a Hardcopy of the POD so I can prove that it is not me that signed for parcel. I'm a week since it was 'apparently' delivered and no further on.

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    Terrible service. Only automated responses which are no help at al and contain misinformation

  • weathergirl Rank: Lance Corporal 16th Nov 2009

    Reviewer rating: 5 stars


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    I bidded and won a large coffee table on ebay,knowing that local pick-up was impossible as I live in Cardiff and the table was in Manchester. I booked a City-link collection online for £29.99+VAT, and the table was picked up the following morning, and delivered to me the day after in immaculate condition. Thoroughly recommended!

  • Guest 15th Nov 2009

    Reviewer rating: 1 stars


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    Outrageously bad. Don't order from any company that uses them. Waited all day only to be told the driver had attempted delivery and I wasn't in. There was no card and I was in all day. When I complained I was made out to be a liar. They eventually agreed to send it out again the next day (a Saturday, after three of their operators telling me they don't deliver on Saturdays - a lie). Waited in all day again. No show even though the online status check said it had left the depot. Their call ...

  • Guest 14th Nov 2009

    Reviewer rating: 1 stars


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    Payed for next day delivery on wednesday and it is now saturday. They claimed to have came to deliver it and i was out but i was infact in and waiting for it. Called them up and they organised a re delivery but same as before.. "carded" although there was no card so clearly they lied about their attempt to deliver. Ridiculously bad service and staff that tell you lie after lie.
    Avoid this pathetic company

  • Guest 14th Nov 2009

    Reviewer rating: 1 stars


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    Very very poor service, should have been deliverd on Wednesday, did arrive. Promised for Sat AM did not arrive, they don't care!

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    Waited all day never turned up... This is not a service its madness..

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    My mobile phone insurance sent my repaired handset through this company called City Link. They never attempted to deliver the phone, yet they claimed so. I was at home till 3pm even went late for work because of this 'useless company'. I called several time to arrange a delivery, all they were saying was that the sender has not authorised a re-delivery. Called the sender and the sender confirmed that they have authorised them to re-send it. Eventually, i dont know where my phone is.
    To confirm ...

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    yeah city link, had three non-deliveries out of three, latest order from Amazon, guaranteed next day delivery never showed but according to City Link attempted delivery at 10.05 a.m., pulling my plonker (was in waiting for the item) no card no proof, got refund of postage from Amazon, haven't a clue where the thing I ordered is now, told Amazon I will not be ordering anything from them again if they persist in using this useless company, just not worth the hassle.

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    Why do companies use City Link so often? I can't believe the consistently poor service they offer. As the end customer you seem to end up wasting your time waiting in for them, they then claim to have attempted and delivery and left a card, yet no such thing has happened.

    I thought it was just me but after reading other reviews it appears to be common place.

    The fun really starts when you try to call the customer services department.... if you can get through in the first place that is! ...

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    A waste of time city link customer service staff sided with the driver when no card was left X2. Seem to want me to collect from depot miles away. Must have a huge carbon footprint. Disturbed to hear that this firm ties customers into a contract I call that a monopoly something royal mail no longer has.

  • Guest 5th Nov 2009

    Reviewer rating: 1 stars


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    I'm in full agreement with the other commentators on the shortcomings of CityLink. I've twice had cards left by the delivery person where the package number was illegible or just not filled in, so that you can't even call to arrange another delivery (as the automated phone service to do this requires the number.)

    As an Edinburgh resident, their relocation of the depot to Livingston, and particularly to a place unreachable by public transport, renders this 'delivery service' useless. If I'd want ...

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    Absolute useless this service!
    Driver was (apparently) twice at my house, no card posted that he missed me. Found out by chance since I called the seller to enquire where the item was. He informed me its on the way back to him....I just managed after phoning 3 times Citylink Glenrothes, that the parcel will be posted back tonight to seller and I have to collect it in person before 7 p.m. That's an 40 min drive...two ways...
    I cannot recommend this service at all! I will not order anything from a ...

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    I missed the delivery (I have to work for a living during the day),sorting office miles away and difficult to find, was kept waiting to be let in, abrupt staff. Anything too big to fit through letter box or requiring a signature I will buy from a shop in future, just in case the sender uses these clowns.

  • Guest 3rd Nov 2009

    Reviewer rating: 5 stars


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    Hi all for the record i work for city link and have been in the delivery business for quite a few years.
    As with all courier companies you have good and bad experiences, to lessen the bad ones can i make a couple of points, The driver has 60 deliveries a day then as many collections, so u can see time is everything, To make life easier Give the courier a mobile and home phone number, Got a good neighbour they can give it to, A good place to put the parcel round the back etc.
    Invariably things ...

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


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    Sh1t. I would prefer to give 0 stars.

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    I' ve had exactly the same experience as the other Amazon customers on this thread. I ordered something from Amazon on 15th Oct. They dispatched it via Citilink the same day. It's now 31st October. Have I received my order? No. Why? Because Citilink claim they tried to deliver it but I wasn't in. Was I aware of any of this? No, because they didn't even bother to leave a card to allow me to arrange the delivery. How did I find out that I'd missed them? When I received a 'We have process ...

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    NO STARS. Total failure to collect parcel over two days -( Coventry depot. ) First excuse was that they "forgot". Arranged 9am to 12pm collection today - they have not showed up. City Link is no better at collection than delivery.

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    Ordered something from amazon and paid a extra delivery charge for a saturday. i worked a night shift and stayed up when i got in to wait for the parcel and apparently no one answered the door to the idiot delivering! even though no one knocked on the door. according to the card he tried to deliver at 08:15 but it says on tracking that he scanned it as undeliverable at 07:50. Also he didnt really help matters as the card was not even posted through the letterbox but on the path outside my house ...

  • Guest 22nd Oct 2009

    Reviewer rating: 1 stars


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    im posting this on every thread i can find with Amazon and Citylink as a search term.(not hijacking as it is on topic) because hopefully amazon will be collating comments and see some sense.

    Last 2 years i have used amazon i have found them fantastic delivering through royal mail, strikes and all!
    last fortnight they have started using citylink and i have had to cancel not one but two orders, something i never did with RM.

    I work nights every other week so im always home for daytime deliveries ...