| Content | 2/10   |
|---|---|
| Value for Money | 1.6/10 |
| Overall rating | 1.4/10 |
Full review by
kskshodan
on 22nd Sep 2008
User Rating : 1
Respect :
0
Good Points: Easy to maintain emails and web forwarding.
General comments: My website was hacked twice in one week, I feel this is due to the Active24 servers not having all the required security patches. The support team then tried to blame my website, even though mulitiple domains were affected and I proved it was nothing to do with my website I feel.
Unhelpful support in my experience and they have still not yet replied to my emails as far as I am aware, try to place the blame for my problem on me when I feel it is not because of me. Unsecure servers in my opinion therefore I do not recommend Active 24.co.uk
kskshodan's review and ratings | 112 words
Review by
Guest.
on 8th Sep 2008
User Rating : 0
Respect :
0
Technical Support has been unhelpful I feel, during GMT they are open 9.00 am - 5.00 pm, during BST they are open 9.00 am - 4.00 pm obviously Norway time is different to UK time.
On top of all that, they are only open Monday to Friday. Their Email Server also very poor I feel, in today's modern world most of us use Email for business, Active 24 don't seem to realise this. Their Email Server has continually failed us for 3 years and their promises that the next fix will fix everything fails to ma ...
Guest.'s full review | 145 words
Review by
Guest.
on 2nd Jun 2008
User Rating : 0
Respect :
0
At the best of times I wait one hour for email to come through their servers. Recently we've had email down every monday for the last 3 weeks.
Personally not happy with Active24.co.uk email service. When I get the chance I will shift away for good. Do not recommend this web hosting provider.
Guest.'s full review | 58 words
Review by
MARC Gane
on 4th May 2008
User Rating : 1
Respect :
+1
This service has let us down again. No emails no website and now no support from Active 24. Its time to learn my lesson and move on. Please be warned to all those looking at this company to host your website and emails we have been let down with service but most importunately countless interferences with the service they purport to supply in my opinion. It simply isn't worth the stress with the few pounds you may think you are saving.
MARC Gane's full review | 101 words
Review by
NicamEnergy
on 22nd Apr 2008
User Rating : 0
Respect :
+1
Unhelpful service. In three yeas I had but problems. In my emails with Active24 tool support they blamed me for my poor knowledge in my opinion. Do they know me?
It took almost 1 year to have it running after problems aothe problems and guess... problems as far as I am concerned.
Today I set an email account on my domain, guess: it doesn't work! I can send emails out but cannot receive none in as far as I am aware. What is the purpose of that?
Therefore I do not recommend Active 24.co.uk ...
NicamEnergy's full review | 123 words
Review by
C M
on 19th Apr 2008
User Rating : 1
Respect :
+1
Unhelpful in my opinion. I moved from them (once Active24 took over) as their 'tech support' did not appear to understand the database software I needed. However they were still providing my domain name until it expired, then I planned to move it. I have just returned from a trip abroad to find my site down. More than a year after leaving them they send me an email 'Dear customer...' They don't even know my name..'you owe an outstanding bill' No details as to what it is, when it relates to or ev ...
C M's full review | 156 words
Review by
Guest.
on 1st Apr 2008
User Rating : 0
Respect :
0
Had web hosting & email with vi with no problem. Active24 took over as far as I am aware and everything went pair shaped in my experience. Could not give us a ftp site and took a week to answer emails/phone calls as far as I am concerned. Email is currently down for my entire company and I'm so livid that I'm looking for sites like this to warn people not to use this ISP. Their level of service is not worth the money I am paying in my opinion therefore I do not recommend Active 24..
Guest.'s full review | 96 words
Review by
Guest.
on 20th Jan 2008
User Rating : 1
Respect :
+1
I have been very unhappy with Active 24 as I feel their support has been quite poor. All of a sudden I cant ftp to update my website and as far as I am aware, now there is no-one in the support office over the weekend therefore Im finding it very difficult to sort my problem's out with Active 24, therefore I do not recommend this web hosting company.
Guest.'s full review | 67 words
Review by
Lutonite
on 5th Oct 2007
User Rating : 0
Respect :
+1
My company was hosted by VI.net without problem for many years. Then Active24 took over our account (with out our permission) and the first we knew was no emails. After trying to resolve the problem we contacted VI.net and they informed us that Active24 had taken over our account. Active24 technical department advised but after 2 calls and the best part of a day resetting email names and passwords only 1 email address works. We are losing contact with our customers and Active24 don't care. I wan ...
Lutonite's full review | 96 words
Review by
alexsegre
on 24th Jan 2007
User Rating : 1
Respect :
+1
Do not use these guys! My web site was down for days on end. And i wasn't able to FTP for several weeks: "technical problems" they said. I also found that for 3 whole weeks the email was down. On top of this, i sometimes got invoices for amounts i do not owe. Total incompetence from start to finish. Just stay away from active24!
alexsegre's full review | 76 words
Review by
freyne
on 16th Jan 2007
User Rating : 4
Respect :
0
This could easily be a good site if they stopped employing people who don't give care and the the managers were taught the meaning of customer service.
freyne's full review | 57 words
Review by
jhm2006
on 8th Dec 2006
User Rating : 2
Respect :
0
Only use Active 24 if they are the only option - don't expect good support. Some of the techs are OK, but most are a complete waste of time.
jhm2006's full review | 89 words
Review by
markbaars
on 11th Nov 2006
User Rating : 2
Respect :
0
I have tried lots of times to change my account to one of their other "packages", but they wouldn't do that unless I gave up the domain name and re-registered (taking the chance that I lost it). There has been lots of down time, Active 24 customer support don't recognize any problems, and they take way too long to respond. Once they respond, the answer is that they can't help you... I've had it with them!
markbaars's full review | 89 words
Review by
djferros
on 22nd Aug 2006
User Rating : 3
Respect :
0
This is how Active 24's support works.
1) They generally ignore your first lot of emails until you persist.
2) Then they start blaming others, saying how their servers are fine and the fault is else where.
3) Keep going, finally they will accept the fault is with them and a ticket number will be raised and your query 'really' passed to the support team.
4) The support team then resolved my email problem but now I can't FTP.
5) Still awaiting a reply after 2 days now... ...
djferros's full review | 96 words
Review by
andrewcurren
on 14th Aug 2006
User Rating : 0
Respect :
+1
Active 24 web hosting can not support their own system. They go offline and don't contact their customers to tell them. When you do contact them, they can not help you because they don't know why the system is down. They only seem to have a handful of customer service staff, who neither have a clue what each other is doing or what they are doing as an individual. The server went down for over a week due to power failure. The servers were damaged as a result, and all our websites were lost. Their ...
andrewcurren's full review | 153 words
Review by
simonbennett
on 21st Mar 2006
User Rating : 0
Respect :
+1
All I can say is PLEASE DO NOT HOST YOUR WEBSITE WITH
Active24!
simonbennett's full review | 24 words
Review by
amfawcett
on 26th Dec 2005
User Rating : 0
Respect :
+1
I can agree with, and totally back up previous reviews regarding Active 24 web hosting. To allow a professional email hosting service to be offline for nearly a week is simply despicable. It cost me time and money. The response from the helpline was totally inadequate. I have still not received a reply to my formal complaint, or as much as an apology.
amfawcett's full review | 67 words
Review by
loveair
on 20th Dec 2005
User Rating : 2
Respect :
+2
Active 24 web hosting have a mail server which has stopped working several times this year (2005). At the time of writing (December 20th) it has been offline for FOUR DAYS. This is catastrophic if your business relies on email. Their 'out of hours support' is a joke. It's just a guy who takes calls and tells you that 'engineers will fix it as soon as possible', and he can't tell you any more than that.
Have these people ever heard of backups? Does the concept of 'warm standby' mean any ...
loveair's full review | 182 words
Review by
amfawcett
on 20th Dec 2005
User Rating : 0
Respect :
+1
Active24 email hosting has now been down for 4 days, YES 4 days! There is still no sign of a resolution.
amfawcett's full review | 23 words
Review by
pmccarthy
on 14th Sep 2005
User Rating : 9
Respect :
-2
Overall, Active 24 has proven to me to be a really good web hosting company. It's always been about the relationship, and in the UK you are allocated an Account Manager who you will get to know.
The CSD is sometimes slow, but they will take your call within a few minutes.
The product is excellent, and the portfolio is comprehensive.
pmccarthy's full review | 103 words
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