123-Reg - www.123-reg.co.uk Reviews

123-Reg - www.123-reg.co.uk
★★★★☆
4.2
83.0% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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“Microsoft 365 - I wouldn't touch them with your bargepole.”

★☆☆☆☆

written by ach222 on 11/04/2024

About 3 weeks ago 123reg migrated my Microsoft 365 (whatever migration is). This immediately locked me out of all Desktop applications including email and I also could not access my online applications either. I raised a support ticket but I then had to call every day just to get them to understand that I had a problem. After about 5 days they finally got me access to my online apps only - fairly useless when you are working in a shipping container with no internet access. This worked ok ish for about a week then my email account just randomly disappeared with the statement that my domain didn't exist - luckily this came back a couple of hours later. My account has now disappeared entirely again since yesterday. I have added info and requested info on my support ticket but quite a few days have gone by with no attempt to answer them. I have now called 123reg and I have been politely told that they are working on it, it isn't their fault, they don't know when it will be resolved and they are sorry for the inconvenience. This after a continuous problem for nearly 3 weeks. Their service status page was first updated on 26 March and then again on 10 April, just over 2 weeks between updates. They take your money, they cause a problem, they don't resolve it and they don't answer your support tickets. I am working overseas and this is a business account. I have had to pay for additional internet access just to use an excel spreadsheet and to make calls to 123reg. Are there enough people out there with similar issues to club together in a class action suit - it might make them take the issue seriously. If not I'm going to move my account anyway. Don't even consider using these clowns if you rely on MS office apps and email.

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