123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
278
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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“Charges”

Written on: 30/04/2015 by Carverhk381 (1 review written)

I have received a bill for £4.95.I have not asked for anything. Surely this is illegal??… Read Full Review

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123Regonline's Comment

Written on: 12/05/2015

Hello,

I'm Nerys and I work at 123-reg. I would be happy to have a look into this for you and find out which service this is for. If you could let me know the domain name or a support ticket I will be in touch.

Regards,

Nerys

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“Not pleased with service provided”

Written on: 14/04/2015 by 262Vargas (1 review written)

Quite definitely WOULD NOT recomend123-REG.co.uk they cancelled my Domain name . took a fortnight to straiten it out plus cost. very displeased… Read Full Review

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123Regonline's Comment

Written on: 28/04/2015

Hello,

I'm Nerys and I work here at 123-reg.

I am really sorry to hear that you have had some problems. I would like to look into these for you and see what we could have done to improve your experience, and would also be willing to help with any further problems.

If you would like me to, please let me know your domain name or support ticket ID and I will get in touch.

Regards,

Nerys

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“Slow and often secretly broken”

Written on: 09/04/2015 by JohnWebDev (1 review written)

I think 123-reg rely on having customers with websites that are rarely used so that they can get away with fixing problems before anyone has noticed. For the last two years I've noticed several issues which happen intermittently on the server-side. Along with it often running very slow this does not encourage confidence in 123's hosting. However, in the last two months their server-side email service has been blacklisted three times, stopping my site sending emails to the users for around a… Read Full Review

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123Regonline's Response to JohnWebDev's Review

Written on: 14/04/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would be more than happy to look into any problems you are having and work with you to get them resolved. for you. If you would like me to please let me know a support ticket ID or domain name, and I will be in touch.

Regard,

Nerys

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Johnwebdev's reply to 123Regonline's Comment

Written on: 20/04/2015

This is the ticket number: 150302-000551

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“Suspend domains without contact”

Written on: 02/04/2015 by Nelson408 (1 review written)

Sick of getting my domains suspended it takes nothing to pick up a phone and call us as its a service we pay you for. I will move everything away from 123 reg and i have been with them for years. Very very very poor gone down hill… Read Full Review

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“dodging customer service”

Written on: 18/02/2015 by Lauris (2 reviews written)

Another site that is doing whatever they can, so that it would be as hard as possible to reach any human in resolving problems. Why can not they send an email telling my renewal is due in 7 days, do you want to keep it or cancel. Now I have to chase my money back and ask for a refund and cancel my agreement. WE ALL HAVE RIGHT TO CANCEL RENEWALS FOR QUITE SOME TIME AND GET OUR MONEY BACK… Read Full Review

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123Regonline's Response to Lauris's Review

Written on: 24/02/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would like to assist you with this matter. We have renewal reminders which are sent out to all of our customers to advise of upcoming renewals, and help each of our customers to manage their accounts. I am keen to look further into your particular problem and the reminders for your products, to find out what has happened and resolve any issues that are still outstanding. If you would like me to, please let me know a domain name or support ticket ID and I will be in touch.

regards,

Nerys

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“Big Joke”

Written on: 31/01/2015 by Holderdt1 (1 review written)

When trying to process a payment it wants to throw me out and has blocked my card, THANKS 123-REG. When contacting support for this i get the option to call or live chat but the ticket is greyed out. The live chat box shows as unavailable so then i click call which clearly stats "We staff our lines 9:00 am to 7:00 pm Monday to Friday." ITS A SATURDAY SO WHY YOU OFFERING THIS TO ME. For a website company this is bit of a joke. Atleast Go Daddy offer support regardless of it being overseas… Read Full Review

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123Regonline's Comment

Written on: 06/02/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into this for you and also find out what has gone wrong with the contact options. If you can provide a domain name or support ticket ID I will be in touch further.

Regards,

Nerys

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“Watch out for the small print”

Written on: 19/01/2015 by Dave_123_456 (1 review written)

123reg now charge £9.99 plus VAT to change the Tag of uk domain name if you want to transfer it away from them, even though they promised that they wouldn't do this in all their advertising material. Shameless, avoid at all costs. Heart Internet are a much better company. … Read Full Review

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“Absolutely useless and hopeless”

Written on: 25/12/2014 by carsonshaun (2 reviews written)

If I could swear here I would use every expletive I could muster! What a pack of MONGRELS. Money grabbing Mongrels! They talk about service...NONE...they talk about support...NONE! We had domains and hosting initially made through a web designer... he was hopeless too... none of our billing and none of our booking systems were able to be applied to the web site and we couldnt get them to deal with us directly. So we informed them we would be sending our domains and hosting to another service… Read Full Review

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Webfusiononline's Response to carsonshaun's Review

Written on: 05/01/2015

Hello,

My name is Nerys and I work here at 123-reg. I would be happy to look into this for you. If you would like me to please confirm a ticket ID or domain name from your account and I will be in touch.

Regards,

Nerys

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Carsonshaun's reply to Webfusiononline's Comment

Written on: 06/01/2015

Nerys, thank you for your response however we are not interested. 123 REG cost us 10000's of baht in business. The reason we are not interested is that 123 REG showed that they were not interested. At least we have said so up front and with 24 hours.

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“disaster instead of hosting”

Written on: 04/12/2014 by Harry1123reg (1 review written)

OK - 123-reg sucks - BECAUSE: As it turns out, the default settings on the server are for log files to grow infinitely. Not being a server guru, I would never guess that something like that needs to be set differently from the default setting. Needless to say, after a few months the logfiles are so huge that the server stops running. I open a support ticket, but after several hours no response. I have to wait until 9:00 AM until the support phones are answered. Fun enough now? All day, the… Read Full Review

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123Regonline's Response to Harry1123reg's Review

Written on: 05/12/2014

Hello,

I'm Nerys and I work here at 123-reg.

I am very keen to be able to look into the troubles you have experienced with your server and find out what we can do to improve the situation.

If you would like me to can you please provide a support ticket and I will be in touch further.

Regards,

Nerys

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“123reg webhosting”

Written on: 01/12/2014 by MRRK (1 review written)

We currently have a professional web hosting package with 123 Reg. We have been with them for less than two months now and we are already looking to leave if we don't receive service we deserve. Very often we can't log in to amend our website and many times the website doesn't even load. We had the site upload tested when it actually works and it's 2-7 seconds. We can only submit those silly tickets which mean nothing. 123 Reg always comes back with the solution which basically says that it's… Read Full Review

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“Very poor issue resolution”

Written on: 29/10/2014 by spmag (1 review written)

I have two domains registered with domain registrar 123-reg.co.uk for community websites which serve the table tennis community in and around Dorset and also get a lot of hits from other places mostly people visiting Dorset and who wish to find information to play table tennis. These two domains have now been suspended by 123-reg having failed validation as per the message displayed from the whois search on nominet. I had initially reported this issue around September 25th 2014 without a proper… Read Full Review

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“DONT make me a website”

Written on: 08/08/2014 by Arturov442 (1 review written)

A couple of months ago I purchased 123-reg site builder which I was very happy with, then I get a phone call from craig something asking if everything is ok and trying to sell me a new product called make me a website. I told him straight away I wasn't interested in having some make a site for me but he carried on saying he could drop the price and take off fees other people have to pay. In the end I put the phone down on him because he wouldn't shut up, I felt like the whole thing was very… Read Full Review

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Amrita123's Comment

Written on: 22/08/2014

Dear sir/madam,

My name is Amrita and I am a representative here at 123-Reg.

I am sorry to hear about your negative experience and I assure you that we don't condone these practices.

Please may we obtain your ticket number/domain name so we can investigate this further for you.

Regards,

Amrita

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“Appalled at service and false promises”

Written on: 07/08/2014 by AshantiWright1972 (1 review written)

I began with a shared hosting package at 123-reg and was appalled at the speeds. With a content-less site, it was taking so long to load that I was timing out. This was not an issue specific to me and was happening for all users and for all shared hosting customers. I lost lots of customers as a result and discovered this was because overstuffed servers. Nevertheless, the customer service was good so I stuck with them. I was told the VPS servers would be quicker and when I mentioned I had no… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“Unnecessary & Aggressive”

Written on: 06/08/2014 by ttRice315 (1 review written)

Been with 123-reg some years. I have domains and associated email accounts with them. I received a most aggressive email this morning telling me that I must IMMEDIATELY change my password as it was insecure and that if I didn't comply my account would be closed in 14 days time. I duly contacted 123-reg, only to be told it was a genuine email and that my password was insecure and needs to meet the requirements set out in the email. And that it is to my "benefit" that I comply or have my account… Read Full Review

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Webfusiononline's Comment

Written on: 26/08/2014

Good Afternoon, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could comment details such as your Username or ticket number. I will look into this further for you.

Kind Regards,

Daniel

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“Technical problems ! Sites down ! Please call back later !”

Written on: 17/07/2014

Today is 17th July 2014 and 123-Reg are in an awful mess. 1) Sites are down 2) Cannot get through by phone, I did manage it once this morning and the young guy just said sorry we have technical problems please call back thsi afternoon 3) Cannot get anyone on their web chat 4) After writing on the web chat and requesting an email transcript I received one that was blank … Read Full Review

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Webfusiononline's Comment

Written on: 22/07/2014

Good Morning, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to us, I will look into this further for you.

Kind Regards,

Daniel

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Sjk892060's Comment

Written on: 22/07/2014

Good morning,

According to 123-Reg Technical Support there are two [name removed] at 123-Reg but he was not prepared to put me through to either as 123-Reg would "never communicate with a customer via Review Centre".

So I guess you don't exist.

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Webfusiononline's Comment

Written on: 23/07/2014

I do apologise for your experience so far. If you could please comment with your username or a ticket ID I will look into this further.

Kind Regards,
Daniel

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“ AVOID AT ALL COSTS ”

Written on: 17/07/2014 by Elliec1993 (1 review written)

Avoid at all costs! Dated website, rubbish support and terrible hosting! I signed up for a year and cannot wait for it to expire!… Read Full Review

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Webfusiononline's Comment

Written on: 22/07/2014

Good Morning, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to us, I will look into this further for you.

Kind Regards,

Daniel

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“SQL Database crashed after a few months use”

Written on: 02/07/2014 by Terry418 (1 review written)

My SQL Database has crashed and so has my site, due to the Transaction Log file hitting the limit imposed by 123-reg. I've been trying to use support and Chat for 3 days now, but site still down. Surely they've seen this before? Online help - no help at all. Don't trust your business with them. … Read Full Review

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Webfusiononline's Comment

Written on: 04/07/2014

Good Morning, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to us, I will look into this further for you.

Kind Regards,

Daniel

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“Absolutely no advanced features and a crashy web server.”

Written on: 25/06/2014

123-REG is a good site for anyone to create a basic website... That's about it. For most people, that's all they need, but if you require to make custom PHP scripts and custom DNS records, then you're absolutely screwed. I've had to contact the customer support 5-6 times now, ranging from server down time, to DNS problems and PHP errors. I invited a friend onto the site... It crashed. I tried to write some custom PHP for the site, as a contact form... Can't do that. I tried to make some… Read Full Review

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“Awful. Their renewal systems are not reliable”

Written on: 11/06/2014 by Guthriefd170 (1 review written)

Their systems simply do not work reliably. I host many 100s of domains with them and they cannot be trusted to renew them. YES, they will bill you and claim the domain is renewed, the next thing you are aware of is the higher level registry is contacting you direct to tell you your domain has expired and you have to follow a crazy system to get it back. This has now happened 4 times, over a period of time. They say that it's up to the consumer to check manually that each domain renewal has… Read Full Review

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“Avoid”

Written on: 03/06/2014 by lnDunlap1958 (1 review written)

I was charged for a domain I had on back order that I no longer wanted, they charged me without even informing me, took the payment then send an invoice, and refused to refund. What happened to 'the customer is always right' I thought companies especially good ones would always give the customer the benefit of the doubt in these situations and reward loyalty, not so in this case. I've withdrawn all business from them and would say stay away… Read Full Review

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