123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2079
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk

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Latest Reviews

“Great Service, very helpful”

Written on: 30/06/2015 by ovCormier404 (1 review written)

I had a problem entirely of my own making by making a late night purchase of "the wrong" products. I contacted the support team by phone initially, who told me they would raise the necessary ticket to get me switched to the right product and to refund the difference to me. Not only did they provide this service, but they also found a way to consolidate some of the services I have to save me even more. Although that was not the purpose of my original query, it is really good to know that the… Read Full Review

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“Apporling ”

Written on: 26/06/2015 by AryannaVaughn (1 review written)

We used 123 for years and in the last two years they have gone down hill. We used there Webmail for business and at least twice a month we would suffer downtime. This means our business would have to stop as we are an online support team. I seriously suggest if you are thinking of using 123 regs. Only buy domains and nothing else. … Read Full Review

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Tom2020's Comment

Written on: 26/06/2015

“Appalling" Sodding autocorrect

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your email. I can assure you that any time our customers services are effected we do all we can to make sure everything is up and working again as quickly as possible.

If you would like me to have a look into the problems you had on our account specifically please let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“no support”

Written on: 23/06/2015

In my experience the support at 123 reg is rubbish, I waited over a month for a reply to my ticket that basically said :looks like you've sorted it your self now, contact us again if you haven't! Then a few days later I am getting billed again for renewal of the domain name that I had already renewed. This time I am told that I spelt it wrong, even though my only option was to select the renewal name from a drop down list. Very disappointed with the level of customer service… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into the problems you have had and the support, to find out what has gone wrong and what we can do to make it right.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Website Offline more than it's online”

Written on: 22/06/2015 by bhBuckley482 (1 review written)

I am writing this review whilst incredibly upset, I purchased a business hosting package two weeks ago. since then the website has been down twice and is currently down now. The first time it was down for 12 hours and the support was very poor. The website has now been down for 24 hours, they have not replied to a single email, facebook message, tweet or ticket. It says on their website that support is closed today for training and also tomorrow. That means my website could be down for 3… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your website,. I would be happy to have a look into for you.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Credit Card detail required for £0.00 invoice.”

Written on: 20/06/2015 by charliemoss (2 reviews written)

I have bought many domains from 123-reg with PayPal, yet to pay a £0.00 invoice for a domain transfer they require my credit card details. The agent I spoke with said they would delete my cc details immediately after the transaction was completed. I use PayPal to avoid giving these credit card details out. It is very suspicious. I have transferred all my domains to a secure provider that doesn't require these details… Read Full Review

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“Fantastic support”

Written on: 15/06/2015 by MarketingWizzy (1 review written)

Reached out to them twice - first time I spoke to one guy, second time it was another. Both these guys were so helpful, it's incredible! I have no words to explain just how impressed I am! I can strongly recommend the hosting to anyone - it offers very good prices and obviously amazing support! Well done!… Read Full Review

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“this is second time terrible experience ”

Written on: 09/06/2015 by naeem12343 (1 review written)

sorry to say this. but u guys are not at all co-operate. live chat is really terrible the way they response is ages. and that to no clear response i was with a guy and itwas terrible expreince . not at all coopearte dont feel like to come back or prefer to have this any other sorry to say … Read Full Review

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“Live Chat - Brilliant”

Written on: 26/05/2015 by Salisburykm485 (1 review written)

After scratching my head for a long time trying to figure out why my homepage wasn't loading correctly, I decided to give Live Chat a try. Within minutes i was connected to Alexandru who was incredibly helpful and resolved the problem for me quickly. Alexandru, i can't thank you enough. My only wish is that i'd have asked for help sooner!… Read Full Review

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“You cannot go wrong with 123-REG Support Team on ur site”

Written on: 26/05/2015

The service itself is easy to use, you need just read carefully all options and choose what’s interesting for you. If you will be confused or make some kind of mistakes you can count on service guys – they will take care of you. I highly recommend for beginners as well as for experienced users. … Read Full Review

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“Awesome support!”

Written on: 23/05/2015 by eqCooley220 (1 review written)

Big shout out to Cezar from support who helped me fix my problem in next to no time!… Read Full Review

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“Always been very good, support amazing”

Written on: 22/05/2015 by BBQs2U (1 review written)

Always been very good over the years, support people there are amazing. Thanks guys… Read Full Review

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“Trouble uploading files to 2 websites”

Written on: 21/05/2015

I used 123-reg online chat service and found it to be brilliant - The assistant went through all the settings I needed and waited each time until I had uploaded the sites to test the connection - Excellent service - Recommended to everyone - I have no attachment to 123-Reg, I am just a happy customer !!!… Read Full Review

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“Absoloutly excellent service and help”

Written on: 20/05/2015 by Kenny273 (1 review written)

I recommend 123 reg as they are not only friendly helpful and spot on with there customer support but they are an excellent service to customers i have had some major problems with a lot of hosts in the past but 123 reg are completely different i would recommend 123 reg to anyone because of the following 1) 123 reg are very good and supportive 10/10 2) very patient and listen to there customers 10/10 3) very quick response times 10/10 4) outstanding communications with there customers… Read Full Review

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“Excellent service and support”

Written on: 14/05/2015 by O'Neillui401 (1 review written)

Easy to get up and running, simple to upgrade packages, prices are very reasonable and on the one occasion I had trouble getting something done, the live chat service was answered almost immediately and helped me to solve the issue very quickly. They couldn't do enough to help. I now have the professional hosting package as it's so affordable and because I know I'll get great service and support from them… Read Full Review

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“Exelent customer service”

Written on: 08/05/2015 by MarkC123 (1 review written)

Hi i would reccomend 123reg to any buisness as they are very helpfull. thank you for your support Alexandru… Read Full Review

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“Charges”

Written on: 30/04/2015 by Carverhk381 (1 review written)

I have received a bill for £4.95.I have not asked for anything. Surely this is illegal??… Read Full Review

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123Regonline's Comment

Written on: 12/05/2015

Hello,

I'm Nerys and I work at 123-reg. I would be happy to have a look into this for you and find out which service this is for. If you could let me know the domain name or a support ticket I will be in touch.

Regards,

Nerys

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“Soldi Service!”

Written on: 23/04/2015

I had an issue with our VPS so I contacted Alexandru via Live Chat. We urgently needed to increase disk space and get a file uploaded ASAP. Alexandru escalated the issue promptly but also manually scanned for large files, and then deleted one after my prompt, so we could get the file we needed back on the server. Thanks again Alexandru!… Read Full Review

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“Great service”

Written on: 22/04/2015 by dvPorter37 (1 review written)

Extremely happy that I got immediate help through an online chat that got my server up and running again in less than 30 minutes. With service like this they could rival Rackspace at half the cost… Read Full Review

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“Great Service”

Written on: 20/04/2015 by zwCorcoran425 (1 review written)

Thank you for all the help and support with my wordpress website… Read Full Review

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“Great service and very helpful ”

Written on: 17/04/2015 by JoslynSmith (1 review written)

I have use 123 Reg for a couple of years for domain management but have just started using for hosting. Had a couple of problems pointing my external website to the hosting and used the live chat service. The technician was very helpful and had my website up and running in under 30 mins. I would recommend to friends and will continue to use them… Read Full Review

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