123-Reg www.123-reg.co.uk Reviews
Latest Reviews
★★★★☆
“Hassle with Twitter - sorted!”
Written on: 25/05/2013
Followed instructions but couldn't get Twitter to work on my web page. I got speedy and continuous online help. In the end, the team at 123-reg did it for me. Now it's up a running fine, and I'm happy. (read more)
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★★★★★
“domain name refund”
Written on: 25/05/2013 by forjaysltd
After an error on the banking payments system when purchasing a domain name through 123 I was incorrectly billed twice. I contacted 123 on the live chat and message service and they where friendly and professional and arranged all the corrections without arguing or fuss... Thank you 123 for the good service...... (read more)
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★☆☆☆☆
“Poor Customer Service”
Written on: 24/05/2013 by opddesign (2 reviews written)
I called 123-reg.co.uk in order to cancel my InstantTraffic account for one of my domains. I was promised the service was cancelled only to discover two days later the service still hasnt been cancelled for that particular domain. As soon as I realized the account was not cancelled I called 123-reg.co.uk and to notify them that I made a call 2 days to cancel that particular, no word of apology was offered at all. I found the attention to detail and due care and attention to be really... (read more)
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★★★★★
“Customer Service = Boom!”
Written on: 24/05/2013
Really easy to use, relatively inexpensive, great extras and fantastic customer service. Definitely worth using if you need to register a domain. (read more)
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★★★★★
“Helpful support team”
Written on: 24/05/2013
The support team respond quickly to any queeries in a helpful manner. They uploaded our SSL certificates within the hour of our request for help. Thats pretty good! (read more)
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★★★★★
“great support”
Written on: 24/05/2013
excellent efficent and helpful staff, miles of improvement over a year ago. 123-reg is an excellent hosting service would use again (read more)
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★☆☆☆☆
“Technical aspects of service fine, other aspects terrible”
Written on: 23/05/2013 by davewalker5 (1 review written)
My own requirements were pretty simple - domain registration with a hosting service to host sites behind it. All that worked fine and pretty much without any issue at all. On the very few occasions I needed technical support, they were fine. The problems started when it came time to renew. Two separate hosting packages automatically renewed when I didn't want them to - with the money being taken from my account. The first was at least in part my fault but after that experience I went... (read more)
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★★★★★
“Domain Ownership”
Written on: 23/05/2013
We had a tricky situation regarding legal ownership of a Domain, and 123-reg were very helpful in quickly getting this resolved. (read more)
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★★★★★
“Oh so easy!”
Written on: 22/05/2013 by Dodopocus (1 review written)
Simple to find a domain name and set it up, got into a pickle over my email address - one call and it was all sorted, my domain is now live! (read more)
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★★★★★
“Insanely Brilliant Service”
Written on: 22/05/2013
I am totally new to setting up websites etc. The service online chat team have helped me at every step of the way (with special regards to Andrei and Marion). From setting up hosting, installing wordpress, FTP shenanigans and gmail set-up - they have always helped me out. Sending me 123 guides and in many cases actually setting the sites up and ensuring everything works for me when I have got into a bit of a mess due to my lack of knowledge. I will always use these guys over and over and... (read more)
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Showing 1 - 10 of 1660 Reviews
★★★★☆
“Much better than expected”
Written on: 22/05/2013
I needed to change ownership of a domain name. In the past (a couple of years ago), I'd waited long times for 123-reg to answer queries on the phone and found aspects of their website complex and awkward. so I was dreading having to phone with a query and expected a) not to be able to get through for hours and b) not to understand the advice! Well, I was very pleasantly surprised. My call was answered within a minute or two, I spoke to an actual person, the person was very helpful and the... (read more)
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★★★★☆
“robots.txt”
Written on: 22/05/2013
I have been getting emails from Google web master tools about problems with them accessing a file called robots.txt, a file I had neither created or deleted from the server. I instant messaged the 123 team and I was given a link to follow to a website which told me what I needed to know and even had a template to copy in to a text doc and upload.. All fine now! Thanks John (read more)
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★★★★★
“problems sorted well on chat online”
Written on: 22/05/2013 by m1bxd (1 review written)
It's good value for money and even when you do get a terrible problem as I did with having two emails on the system, it was very quickly handled at 9 in the morning. (read more)
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★☆☆☆☆
“Appalling site to use and poor service”
Written on: 21/05/2013
I have always found their site incredibly difficult to use, but to be expected as am not that technical. However my colleagues who are technical also found it confusing. So fed up we tried to cancel all our subscriptions but kept being sent round the houses and all instructions didn't work. Obviously they don't want you to cancel so make it difficult. Eventually I was told the only way was to ring their 0845 number, which I could have been told in the first place. Have rung many times to be... (read more)
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★★★★★
“Always quick and helpful support”
Written on: 20/05/2013
I've had occasion to contact 123-reg Support quite a lot during some recent website development projects and they've been quick and helpful every time. My 2 tickets this morning and one this evening were all resolved within less than an hour. That's pretty good, in my experience. (read more)
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★★★☆☆
“Dot Co Dot UK Servers”
Written on: 20/05/2013 by seanrwdougall
I have used 123-reg.co.uk to have my website based on a UK server but I've found it is based in California. I'm not happy about that but, as you've taken my money, what can I do? Can you move my site back to your UK servers? I have also found that your Customer Services operators have names from very non-British backgrounds. I don't have a problem with this as long as they are technically qualified to answer my questions. BUT, 123-reg advertise themselves as British! Are you mis-leading in... (read more)
Visit 123-reg.co.ukWebfusiononline's Response to seanrwdougall's Review
Written on: 21/05/2013
Hello,
To follow up from our phone conversation earlier I can offer you my reassurance that all of the 123-reg servers are UK based, within our Leeds data center. I will also be looking into the phone calls so I can determine the cause.
Regards,
Nerys
Reply to this comment
★★★★★
“Helpful UK Support”
Written on: 20/05/2013
I am totally new to setting up a website and some of it seemed pretty daunting. I needn't have worried because the three times during my setup that I had to talk to the support staff they were extremely polite, knowledgeable and helpful. They put my mind at rest and I feel confident that if I have a problem at any time they will help me with it. What was also great was that they spoke my language (English), not always the case with support staff these days. (read more)
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★★★★★
“VPS Audio Support”
Written on: 20/05/2013 by GM-1234 (1 review written)
I had been unable to configure the VPS audio to re-direct to my local RDP, 123 responded within an hour with two direct step by step links, 30mins later audio was playing on my local machine. 123 Support could have just fobbed me off saying they dont support the VPS audio but no they took the time to offer external support direct from MS. Thanks again 123 for going that extra mile, cheers :-) (read more)
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★★★★★
“Quality service from 123-Reg”
Written on: 20/05/2013
I've used them for years, all my domains (20+) are registered with them. Never had a reason to gripe about anything significant. Highly recommended. (read more)
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★★★★★
“Excellent service”
Written on: 19/05/2013
Excellent and swift service as usual (read more)
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Showing 11 - 20 of 1660 Reviews
★★★★★
“Fantastic Customer Services”
Written on: 18/05/2013
I mistakenly mispaid for a domain twice late last night. After realising this I contacted 123-reg via their support ticket system. I received a response within 15 minutes telling me it was being investigated. I then woke this morning, to turn my computer on to see further updates on the situation to be told that I have been given a refund for the double purchase without any hasstle at all. I'm glad I chose 123-reg to purchase my domain names from as I purchase many for other companies as I... (read more)
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★★★★★
“Excellent troubleshooting support”
Written on: 18/05/2013
I had a problem with my 123-reg e-mail account in that it would not allow me to send messages from my Mail client on OSX. I put up with this for a while and just used their web mail service, but this became tiresome especially on mobile. So I contacted their support team in order to rectify the problem and received a reply within minutes of sending the query, I was then given some things to try which were unfortunately not successful, but on the third attempt the customer service rep was... (read more)
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★★★★★
“easy to understand”
Written on: 17/05/2013
very quick response and very clear instructions to solve the problem - no hesitation in recommending your support (read more)
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★★★★★
“Happy first time user”
Written on: 17/05/2013
As a new user to 123-reg, I was unclear about an aspect of Webmail so I thought I'd try their Live Chat feature for some help. My initial message was responded to under 1 minute and the dialogue flowed smoothly and was most helpful. I am no web geek and I'm sure I'm going to need help in the future with webmail or hosting or domain queries ... I'll have no hesitation in using Live Chat again. An excellent feature to what appears to be a great web hosting company. (read more)
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★☆☆☆☆
“Shocking! Poor! 123-reg Don't go anywhere near them!”
Written on: 17/05/2013 by Arye (1 review written)
I have been with 123-reg for years, I knew it was a mistake when I first started having trouble with them years back, but stuck with them due to lack of time and will power to change. Now I am regretting it all over again. They tempt you with cheap domains. If all you ever do is leave the domain with them, you may be okay. If you add any services and are unhappy with the service and try and cancel within the agreed time, forget it! They will try whatever they can to make you keep the... (read more)
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★★★★★
“Support Review”
Written on: 17/05/2013 by Tandara (1 review written)
From time to time I have need of support for my VPS or dedicated server. 123-reg have always responded within a few hours and quite often within half an hour. Solutions have always been provided and I have found their overall level of service and interest to very consistent. On occasion they have delivered more than they would have been expected to. Good work! (read more)
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★★★★★
“Always good support”
Written on: 17/05/2013 by stephen_lewis (1 review written)
I have used 123REG for many years, supporting a number of different domains. I have had very few reasons to ask a support question (the general support topics answer most queries) but the questions I have asked have always been fully resolved quickly and courteously. Thanks Stephen (read more)
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★★★★★
“help was needed”
Written on: 17/05/2013
what can i say, im a amatuer, needed help on completing my purchase,and was taken care of in a speedy and proffesional way , some IT terms i did not get ,but it was explained to me and i made my purchase... overalll very happy with support given... (read more)
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★★★★★
“What service!!! :)”
Written on: 17/05/2013
Just a quick note to say a massive thank you to the fantastic customer support I have just received from someone on the web chat, she was so helpful and had my problem fixed in a matter of minutes. Massive thank you! Really great and quick service! (read more)
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★★★★★
“Im really happy with 123-reg. I love their Support...”
Written on: 17/05/2013
Im really happy with 123-reg. I love their Support facilities and overall service. Its the one place i would host all my domains and sleep peacefully knowing that all is well as far as my online services are concerned. (read more)
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Showing 21 - 30 of 1660 Reviews
★★★★★
“Great Support and Facilities”
Written on: 17/05/2013
I've been a customer of 123-reg for more than 10 years and each time I've needed help with technical issues, or even just basic account queries, I've found the support staff very helpful and friendly and any issue I've had has been rectified within the same working day. I give 123-reg a 5 star rating, not only for the support they've given me over the years, but also for the excellent control panel interface that allows me to fully configure my domains and that of my clients. (read more)
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★★★★★
“Great customer service. thank you 123 reg”
Written on: 16/05/2013 by snowman8
I have no words to describe the customer service i received today. My client was Andrew and he helped me a lot today.. . Thank you (read more)
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★★★★★
“Transfered 17 domains from unhelpfull Registra”
Written on: 16/05/2013 by prcoles (1 review written)
Always immediately through to support when calling, no wait time. All support ticket answered very swiftly and accurately. Helped me move 17 of my domains from Easyspace (.co.uk and .com) who where trying to charge £15+VAT each. Easyspace also charge double the price 123reg charge for domain re-registration. I have had other domains with this company for years and never had problems. (read more)
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★★★★☆
“Domain transfer”
Written on: 16/05/2013 by Schape
Very precise and helpful comments, straight to the point without to much unnecessary technical jargon. (read more)
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★★★★☆
“Talked me through my technical confusion”
Written on: 16/05/2013 by Goose60
Good service and their live chat function meant someone talked me through any stages of setting up my website that I found too confusing! Would recommend (read more)
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★★★★★
“Fast response to query”
Written on: 16/05/2013 by tatteralan (1 review written)
I was having a problem making mods to my domains, something that has worked perfectly well in the past. I reported it and received an almost instant response (instead of the normal "we'll get back to you within the next 24 hours"). My problem(s) were very quickly cleared up. It was down to a limitation with the browser I was using, so I was advised to use another browser and it all worked fine. (read more)
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★★★★★
“LIVE CHAT WAS VERY HELPFULL”
Written on: 16/05/2013
SORTED OUT ALL MY PROBLEMS VERY QUICKLY WOULD 100% RECOMMEND 123-REG AND THERE LIVE CHAT STAFF SORTED OUT PROBLEMS WITH LOST LOGIN DETAILS DOMAIN TRANSFER COSTING THANK YOU ALL (read more)
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★★★★★
“Going round in circles....”
Written on: 15/05/2013 by gfenney
I've spent days going round in circles tryng to get my domain to link by following instructions from my website builder... They were all wrong!! The online live chat host rectified this for me in seconds and my website is now back online again after a week of being down and followig the wrong path... Can't thank 123 support team enough. (read more)
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★★★★★
“Sevens years and never a problem!”
Written on: 15/05/2013
I'd fully recommend 123-reg - not only are they extremely competitively priced, but they also have excellent speed hosting and even better support staff. These guys will do everything they can to rectify any issues then and there, unlike a lot of other companies I've dealt with. You won't be disappointed. (read more)
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★★★★★
“excellent chat support”
Written on: 15/05/2013 by etaf (1 review written)
i have today used the chat to discuss email options for a client who has a 123-reg domain name and wanted to move - the chat was excellent and gave me precisely the information I needed. would continue to recommend this service to others (read more)
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Showing 31 - 40 of 1660 Reviews
★★★★★
“Brilliant Support!”
Written on: 14/05/2013 by XRuthless (1 review written)
I have made a few support tickets in the past in-fact quite a lot. I always receive a reply withing a short space of time regarding my problem. Once they read my issue they probably get on to it and get it sorted. There customer support is absolute brilliant and I've been a customer with them for a good while now. (read more)
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★★★★★
“Just starting out and lots of confusion!”
Written on: 14/05/2013 by Loobyloo73
I am just starting out building my own web site, and am a complete novice - the whole thing is really confusing right now, and I have had to ask some pretty basic questions already - the support service has been brilliant so far, my questions have been answered promptly and thoroughly. This has given me reassurance to keep going and that I have bought my domains and hosting with a great team. Thank you! (read more)
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★★★★★
“Web hosting Issue”
Written on: 14/05/2013
Got stuck with getting my hosting working, tried contacting the support via chat, got a quick response, and solved this issues within 3 mins! Wow, OK the issue was their side, but heck 3mins to solve the problem, thats good going in the world of service management!! (thanks Petru!) (read more)
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★★★★★
“fast customer service response”
Written on: 13/05/2013
very polite and quick, clear response form customer service today, very satisfied thank you very much (read more)
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★★★★★
“Hosting Services”
Written on: 13/05/2013
This is really one of the best hosting services on the net. 123-reg is probably the most easy to follow to follow programmes I have come across for all other services, such as getting a domain name searches etc. The staff are very patient and helpful at all times and I'm pleased to be associated with you. (read more)
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★★★★☆
“UK Based Super Helpful Team!”
Written on: 12/05/2013
I had no experience when it came to creating a website and the structure of 123.reg and the services they offered as well as the support was fantastic. I would recommend them to any/everyone! (read more)
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★★★★★
“Excellent Support.”
Written on: 12/05/2013
On a manic Friday afternoon with my back to the wall and jobs piling up, I was able to re-log into my 2nd account using the Support messaging service and renew my domain name. Alex was prompt and efficient and professional and I got my job done. What a great service - thanks! Andy. (read more)
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★★★★★
“Received excellent service!”
Written on: 12/05/2013
The technical help live chat for 123-reg is excellent. I made contact using this facility and within 5 minutes they had fixed the problem and explained what the problem was. Highly recommended!! (read more)
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★★★★★
“Domain Issue Resolved Quickly”
Written on: 11/05/2013
Had an issue with a domain name not shoiwng in my accout. Used the Live Chat to talk to a support person who explained the problem and resolved it within minutes. Excellent service! (read more)
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★★★★☆
“Changing Domain Registration”
Written on: 11/05/2013
I needed help to change Registration from a Company that no longer exists, but needed advice on how to do this. The link to talk immediately on line was very helpful and quickly responded to. Good advice was given and appreciated. Thank You (read more)
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Showing 41 - 50 of 1660 Reviews
overview
123-reg.co.uk
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Webfusiononline's Comment
Written on: 22/05/2013
Hello,
I work here at 123-reg. We do aim to make our website as easy to use as we can. I would like to hear some more about the parts you have found difficult so I can look for ways in which we can make improvements.
In regards to the cancellation process, we do want this to be straight forward for customers. If you could let me know which product you had with ourselves I will be able to see how we could make the cancellation process clearer.
I am sorry to hear you did have a wait on the phone. We do aim to answer calls as quickly as we can, however at times lines do get busy and take a little longer than we would like to.
If you wish to discuss your experience further please confirm a support ticket ID or domain name which I will use to trace your account and will be in touch further.
Regards,
Nerys