123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2085
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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Latest Reviews

“Cezar is the support king”

Written on: 02/08/2015 by Jaylene149 (1 review written)

Just got helped by a good, fast fixerist named Cezar. He fixed something i been working on for 2 days in like 2 minutes. I can't thank him enough… Read Full Review

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“Swift refund for mispelt domain”

Written on: 29/07/2015 by georgemas0n (1 review written)

Unfortunately I misspelt a domain name, in which i ended up buying. I sent an email to support services at 123-reg and they got back to me the next day, that they were dealing with the situation. The following day they sent me another email confirming that a full refund was possible. I was impressed with the quick replies and general good customer sevice that 123-reg provided… Read Full Review

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Domainreals's Response to georgemas0n's Review

Written on: 31/07/2015

That's great.

Just thinking of where to sell my domain (thrillermart.com) if I won't do direct selling. I thought 123-reg offers are great but need to know how they treat customers.

That's good of them. I'm pleased.

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“Brilliant chat agent, dealt with my query incredibly...”

Written on: 23/07/2015

Brilliant chat agent, dealt with my query incredibly quick and was very polite. Thank you!… Read Full Review

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Domainreals's Comment

Written on: 31/07/2015

Just as great as the other review I read.

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“Really helpful support”

Written on: 23/07/2015 by Webbi (2 reviews written)

I have had cause to use the support services offered by 123 reg on a number of occasions and they have been really helpful, sorting the issues out quickly and without being to 'jargon-y'. They are not the cheapest, but I don't think I have used any hosting company so easy to deal with… Read Full Review

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“Good friendly service”

Written on: 16/07/2015 by foxfader (1 review written)

I am not technically literate but I find 123 reg fairly easy to use, the site is visually pleasing and if I need help, I can actually communicate with a real human being - and its made easy for me to do this as well. It never ceases to amaze me how many online entities make it nigh on impossible to communicate with them. If I were asked what could make the service even better, a series of short informative videos that explain in easy to understand language some of the services they offer would… Read Full Review

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“Unauthorised transactions”

Written on: 09/07/2015 by Kasey221 (1 review written)

Do not trust this company! I have been subject to fraudulent transactions from this company that have never been agreed to. They avoid any possible way to support you and when you do finally find a way to get in contact they avoid talking to you because you dont have an account with them even though they've been taking money from your account?… Read Full Review

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“Great Service, very helpful”

Written on: 30/06/2015 by ovCormier404 (1 review written)

I had a problem entirely of my own making by making a late night purchase of "the wrong" products. I contacted the support team by phone initially, who told me they would raise the necessary ticket to get me switched to the right product and to refund the difference to me. Not only did they provide this service, but they also found a way to consolidate some of the services I have to save me even more. Although that was not the purpose of my original query, it is really good to know that the… Read Full Review

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“Apporling ”

Written on: 26/06/2015 by AryannaVaughn (1 review written)

We used 123 for years and in the last two years they have gone down hill. We used there Webmail for business and at least twice a month we would suffer downtime. This means our business would have to stop as we are an online support team. I seriously suggest if you are thinking of using 123 regs. Only buy domains and nothing else. … Read Full Review

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Tom2020's Comment

Written on: 26/06/2015

“Appalling" Sodding autocorrect

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your email. I can assure you that any time our customers services are effected we do all we can to make sure everything is up and working again as quickly as possible.

If you would like me to have a look into the problems you had on our account specifically please let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“no support”

Written on: 23/06/2015

In my experience the support at 123 reg is rubbish, I waited over a month for a reply to my ticket that basically said :looks like you've sorted it your self now, contact us again if you haven't! Then a few days later I am getting billed again for renewal of the domain name that I had already renewed. This time I am told that I spelt it wrong, even though my only option was to select the renewal name from a drop down list. Very disappointed with the level of customer service… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into the problems you have had and the support, to find out what has gone wrong and what we can do to make it right.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Website Offline more than it's online”

Written on: 22/06/2015 by bhBuckley482 (1 review written)

I am writing this review whilst incredibly upset, I purchased a business hosting package two weeks ago. since then the website has been down twice and is currently down now. The first time it was down for 12 hours and the support was very poor. The website has now been down for 24 hours, they have not replied to a single email, facebook message, tweet or ticket. It says on their website that support is closed today for training and also tomorrow. That means my website could be down for 3… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your website,. I would be happy to have a look into for you.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Credit Card detail required for £0.00 invoice.”

Written on: 20/06/2015 by charliemoss (3 reviews written)

I have bought many domains from 123-reg with PayPal, yet to pay a £0.00 invoice for a domain transfer they require my credit card details. The agent I spoke with said they would delete my cc details immediately after the transaction was completed. I use PayPal to avoid giving these credit card details out. It is very suspicious. I have transferred all my domains to a secure provider that doesn't require these details… Read Full Review

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“Fantastic support”

Written on: 15/06/2015 by MarketingWizzy (1 review written)

Reached out to them twice - first time I spoke to one guy, second time it was another. Both these guys were so helpful, it's incredible! I have no words to explain just how impressed I am! I can strongly recommend the hosting to anyone - it offers very good prices and obviously amazing support! Well done!… Read Full Review

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“this is second time terrible experience ”

Written on: 09/06/2015 by naeem12343 (1 review written)

sorry to say this. but u guys are not at all co-operate. live chat is really terrible the way they response is ages. and that to no clear response i was with a guy and itwas terrible expreince . not at all coopearte dont feel like to come back or prefer to have this any other sorry to say … Read Full Review

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“Live Chat - Brilliant”

Written on: 26/05/2015 by Salisburykm485 (1 review written)

After scratching my head for a long time trying to figure out why my homepage wasn't loading correctly, I decided to give Live Chat a try. Within minutes i was connected to Alexandru who was incredibly helpful and resolved the problem for me quickly. Alexandru, i can't thank you enough. My only wish is that i'd have asked for help sooner!… Read Full Review

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“You cannot go wrong with 123-REG Support Team on ur site”

Written on: 26/05/2015

The service itself is easy to use, you need just read carefully all options and choose what’s interesting for you. If you will be confused or make some kind of mistakes you can count on service guys – they will take care of you. I highly recommend for beginners as well as for experienced users. … Read Full Review

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“Awesome support!”

Written on: 23/05/2015 by eqCooley220 (1 review written)

Big shout out to Cezar from support who helped me fix my problem in next to no time!… Read Full Review

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“Always been very good, support amazing”

Written on: 22/05/2015 by BBQs2U (1 review written)

Always been very good over the years, support people there are amazing. Thanks guys… Read Full Review

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“Trouble uploading files to 2 websites”

Written on: 21/05/2015

I used 123-reg online chat service and found it to be brilliant - The assistant went through all the settings I needed and waited each time until I had uploaded the sites to test the connection - Excellent service - Recommended to everyone - I have no attachment to 123-Reg, I am just a happy customer !!!… Read Full Review

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“Absoloutly excellent service and help”

Written on: 20/05/2015 by Kenny273 (1 review written)

I recommend 123 reg as they are not only friendly helpful and spot on with there customer support but they are an excellent service to customers i have had some major problems with a lot of hosts in the past but 123 reg are completely different i would recommend 123 reg to anyone because of the following 1) 123 reg are very good and supportive 10/10 2) very patient and listen to there customers 10/10 3) very quick response times 10/10 4) outstanding communications with there customers… Read Full Review

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“Excellent service and support”

Written on: 14/05/2015 by O'Neillui401 (1 review written)

Easy to get up and running, simple to upgrade packages, prices are very reasonable and on the one occasion I had trouble getting something done, the live chat service was answered almost immediately and helped me to solve the issue very quickly. They couldn't do enough to help. I now have the professional hosting package as it's so affordable and because I know I'll get great service and support from them… Read Full Review

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