123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2109
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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Latest Reviews

“Best support experience”

Written on: 13/01/2016 by Adity (1 review written)

I am really amazed & pleased with the support of 123-Reg. They give support instantly without any annoying behavior. Best support experience ever. Thanks a lot Cezar :)… Read Full Review

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“More intuitive than many hosters with good tech support”

Written on: 12/01/2016 by Rothvy226 (1 review written)

I have used several hosting companies for my own private email & website, and have experience of many through my day job as a web designer / project manager, and the quality service generally runs from terrible through to ok. 123-Reg were recommended to me because their control panel is intuitive, so most users of average technical knowledge would know where to go for which functionality, and how to make changes. This is true for the most part, and for those items which require a little more… Read Full Review

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“Very good”

Written on: 10/01/2016 by Lesly184 (1 review written)

Hi give more many 15.000£ for operation de my dad please… Read Full Review

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“getting better all the time”

Written on: 06/01/2016 by AliyahO'Leary (1 review written)

I have had my issues with 123-reg but when it comes to support for their hosting packages I have no complaints at all … Read Full Review

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“detailed help with backups and file hacking”

Written on: 15/12/2015 by buzzard724 (1 review written)

completely patient, knowledgeable and excellent help - very quickly provided… Read Full Review

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“Excellent Support Service - resolved Wordpress Issue”

Written on: 03/12/2015 by Serena53 (1 review written)

123-reg support team are excellent. Always very quick to respond to live chat and are willing to assist with issues that are not directly linked to the service they provide. … Read Full Review

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“Excellent Service, Great Stuff”

Written on: 02/12/2015 by fwPadilla254 (1 review written)

Very helpful and informative, couldn't have asked for more… Read Full Review

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“Fast and helpful advice and solutions”

Written on: 28/11/2015 by txTierney461 (1 review written)

I had Created a Wordpress site that wetn wrong and I didnt know how to start over. The advisor uninstalled and helped me to re-install wordpress again so that i could restart my website. They were very polite and helpful and speedy and responding… Read Full Review

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“The worst customer support ever”

Written on: 25/11/2015 by Macyb1958 (1 review written)

messTICKET ID: 151125-000168 My website was down for 5 days waiting for a SSL certificate. After is was finally issued I urgently needed 123 reg tech support to install which they said they would do. I spoke to 3 different people on chat support and 2 people on phone support (i expect i will have a huge phone bill) All in all I was given the complete run around for 24 hours by these various "tech people" saying it will be done in 1 hour, someone will contact me to help, we will open a new… Read Full Review

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“Complicated and ambiguous website, excellent help on chat”

Written on: 13/11/2015 by AmaraHartley (1 review written)

Many of the problems I experience are due to the obscure ways things are organised in the Control Panel and Support sites, and some of the Support guidance doesn't properly reflect the latest changes to the website. In general, things are largely technically sound but very poorly explained and laid out. However, if you can be quite specific with the query you have on the chat system, once you have found your way through the annoying gatekeeping, the agents are very quick, professional and… Read Full Review

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“Required Help -Solved”

Written on: 22/10/2015 by Mollye117 (1 review written)

As a lay person when it comes to websites and updating thereof it is apostive experience to communicate with the 123 support who very help in a clear and understanding way. Thank you… Read Full Review

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“Excellent customer service team”

Written on: 13/10/2015 by qasimj (1 review written)

Was helped by the customer service representative with amendment in website coding, database tweaking and server settings changed to optimize my website in the best way i could imagine. I was also compensated for the time i lost because of continuous revision in code before the website went live. Great support team. Keep it up… Read Full Review

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“Excellent Web Hosting Support Service”

Written on: 13/10/2015 by VirginiaF (2 reviews written)

I had an issue I couldn't resolve regarding my website IP addresses. I contacted 123reg hosting support via web chat and the service desk engineer resolved my issue within seconds with no problem at all. Also very polite and helpful. This is the kind of service you want. Can't recommend them enough. Very happy customer… Read Full Review

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“Great customer service ”

Written on: 12/10/2015 by ryanphillipsesq (1 review written)

I have had a few issues in the past with hosting and more specifically my domain mapping. I like most small business' have to do it all myself. There seemed to be an issue with my hosting package so I got onto 123 reg via the chat feature the chap i dealt with (Cezar) was very helpful and explained everything so I could understand. He couldn't fix everything as there seems to be some errors somewhere but he did everything he could and more . He has escalated the issue to the support team… Read Full Review

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“Great Service”

Written on: 09/10/2015 by Penelopeq442 (1 review written)

The agent at the time was exceptional and very efficient at getting to the problem. Many thanks … Read Full Review

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“Got terrorised by customer service to pay”

Written on: 07/10/2015 by igorchoromanski (1 review written)

Im a client for a while I've registered domaians got shared hostig. My WordPress website got hacked loosing the data base. 123 reg Customer service aggressively demanded £20 fee to recover my website threating that I will loose my website which happened later since I was late to pay the fee and back up was gone..They dont care about single client got so big that the only objective is to suck as much cash of the clients for bad service quality or terrorists customer service I will never use… Read Full Review

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123Regonline's Response to igorchoromanski's Review

Written on: 20/11/2015

Hello,

My name is Nerys and I work here at 123-reg. I am really sorry to here that you have experienced problems and would like to be able to investigate this for you. Without looking at your account I cannot advise on your situation precisely. If you would like me to investigate please let me know your domain name or a support ticket ID and I will be in touch.

Kind Regards,

Nerys

123-reg

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

I have closed down my account and moved all the domains to honest service provider 150210-000864.

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Igorchoromanski's reply to 123Regonline's Comment

Written on: 21/11/2015

Thanks to your company atrocious customer service I have lost £200 spent to create my website template I do regret ever opening account with 123reg !

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“wordpress install”

Written on: 08/09/2015 by davidsandford (1 review written)

The support team fixed my install without any problem… Read Full Review

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“Excellent HelpDesk”

Written on: 03/09/2015 by Watsonmd351 (1 review written)

Had probably a minor issue to some, but I was stuck. Advice was succinct, correct and politely delivered. My problem was solved very quickly… Read Full Review

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“Fast, Helpful and Efficient.”

Written on: 31/08/2015 by 485Anderson (1 review written)

Very patient staff for help with a complete novice. Fast and efficient at helping with basic problems such as domain forwarding. The assistant was happy to wait until I had made all the changes I needed to to make sure that I had done everything correctly so that my website would be live. I would recommend this service to others. It is also very useful that you can print or email your chat so that you can save your notes for when you come to do a similar thing in the future… Read Full Review

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“Just Brillian”

Written on: 20/08/2015 by 370Weber (1 review written)

I have spoken to 123-reg a few times since i have purchased my domain from then and they have been nothing but brilliant every step of the way. Customer services have always been outstanding and always willing to go the extra mile to help you out! I would recomened 123-reg to any one starting up and need the right guidance… Read Full Review

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