123-Reg www.123-reg.co.uk Reviews
Latest Reviews
★☆☆☆☆
Written on: 25/05/2012
“Awful Customer Service”
Visit www.123-reg.co.ukHosting is bad - slow site and a lot of down-time. Poor customer service with a 'ticketing system' where you might have 4 or 10 different people looking at your enquiry so often you go around in circles. Not a happy customer!!...
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★☆☆☆☆
Written on: 24/05/2012
“Cram Servers with as many customers as possible”
Visit www.123-reg.co.ukBefore my online forum had a chance to grow, my users (that I worked so hard to convince to use my site) immediately felt disenfranchised as my site took too long to load up. This was at start up stage when the site had less than 50 hits per day. The site kept timing out and the users I had probably won't come back. As I am new to hosting, I thought that the advert on 123 reg for a package where I had unlimited usage was great - however it is the same deal as the cheaper deals in effect as you are...
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★☆☆☆☆
Written on: 24/05/2012
“Seriously unimpressed”
Visit www.123-reg.co.ukWebsite very unfriendly and difficult to navigate. Customer service is very poor - actually it is the worst CS experience I have ever experienced!!! They are telling me that my issue is to do with Wordpress and not them....and don't seem interested in helping me to resolve the issue. And that is after only 2 weeks with them......please make sure you read people's reviews as the majority are experiencing similar issues to mine.....please don't touch them....
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★☆☆☆☆
Written on: 24/05/2012
“Worst support ever!”
Visit www.123-reg.co.ukShared hosting is slow and once in a week something doesn't work. I had 6 sites in 123-reg but I moved them all to another company as I lost traffic due slow working sites....
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★★★★★
Written on: 24/05/2012
“Live chat!”
Visit www.123-reg.co.ukfast and very helpful. would recommend it to my family and friends....
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★★★★★
Written on: 24/05/2012
“Superb”
Visit www.123-reg.co.ukEasy to use - everything is made easy!...
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★★☆☆☆
Written on: 23/05/2012
“Slow with WordPress/BuddyPress”
Visit www.123-reg.co.ukThe 123-reg service seemed to be, at first, very good. They server a number of email accounts for me, as well as a domain, which work brilliantly. Their support pages are excellent, and have more than enough information on them for decent operation of the service. However, I do have to criticise the "123-apps" version of Wordpress. The default installation cannot be installed into the root directory of your hosting - it has to be put it into a subdirectory like www.example.com/blog, instead of just...
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★★★★★
Written on: 23/05/2012
“It just works”
Visit www.123-reg.co.ukWe use 123-reg for all our domain registrations, and to host one (small) site. It all just works. For me they feel like a premium provider at bargain costs. Some of the extras don't quite work how I'd like but for the money it's brilliant. first time today asking for support because DNS wasn't working (they were under a DDOS attack) support responded immediately, and told me what I needed to know. Fixed quickly....
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★☆☆☆☆
Written on: 23/05/2012
“Very Veryy Very slow ”
Visit www.123-reg.co.ukI have paid for the best hosting available with 123 reg and the speed is so slow and most of the time i even can not access this either. very very disapointed with 123 reg. i will not recomond them to my competitors even....Avoide them on all cost...
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★★★★★
Written on: 22/05/2012
“amazing help!”
Visit www.123-reg.co.ukbought a domain however i was knew to all this coding stuff so i needed abit of help publishing this domain. i wrote for help on their support page and got a reply within seconds. he set it up for me! i diden't have to do a thing. then i wanted a favicon and he helped me yet again! really competitive .co.uk pricing and amazing support and help! even comes with a live chat if you need really fast help! ...
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Showing 1 - 10 of 448 Reviews
★☆☆☆☆
Written on: 22/05/2012
“Extremely slow with Wordpress/Joomla”
Visit www.123-reg.co.ukI am a freelance web designer and I cringe every time a client tells me that they are hosted with 123 reg. They are fine for static websites, but any database driven websites such as Wordpress and Joomla are diabolical. Extremely slow, frequently timing out and receiving Internal Server Error messages. AVOID....
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★☆☆☆☆
Written on: 21/05/2012
“123-Reg Appalling Hosting Service”
Visit www.123-reg.co.ukI recently started a business and 123-Reg has almost stopped it in its tracks. Buying a domain through them is a good experience but that's the only experience you should have, use them for nothing more. The hosting speed is appallingly slow and the customer service is terrible. I have followed all their instructions, disabled caching, made sure I'm not used Wordpress, Joomla Jimla, Jumla and everything else they can't support, and they have apparently moved me to their 'fastest' servers. ( I have...
Read full reviewWebfusiononline's response to KirkbyBil's Review
Written on: 22/05/2012
Hello,
My name is Nerys and I work for 123-Reg.
I am sorry to hear that you have had issues regarding your hosting, and would like to look into what has happened with your case further. In order for me to do I would need a domain name or a support ticket ID number.
With this I will investigate your package, and what has occurred with support, to both style your issue and to find over all company improvements.
Regards,
Nerys
★★★★☆
Written on: 19/05/2012
“good live chat service support”
Visit www.123-reg.co.ukGood service knew how to help. I was pleased with the time it took to assist me and with the detail of the advice offered. It was easy to understand. I would recommend to friends for home hosting and small web sites. they may not be as suitable for business users but i had a good deal....
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★★★★★
Written on: 18/05/2012
“123-reg are excellent”
Visit www.123-reg.co.ukWhenever I have had to phone for help I have always had a very good response - I amvery pleased...
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★☆☆☆☆
Written on: 15/05/2012
“WORST EVER Web hosting ”
Visit www.123-reg.co.ukCant believe how bad customer service is, being passed from pillar to post im non the wiser, Website has been offline for a week now and still no light at the end of the tunnel. Cant access ftp, then to top it off they have cancelled my package by mistake. Spent hours on phone talking to different assistants who just keep passing me to the next person. really guys i would`nt even give this one star. ...
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★★★★☆
Written on: 14/05/2012
“domain name management made easy”
Visit www.123-reg.co.ukan easy way to register,manage and host domain names-could not be simpler ! I find it an easy to use site and it has all I need for my business....
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★★★★★
Written on: 13/05/2012
“Very helpful service to a total novice”
Visit www.123-reg.co.ukI am a real novice, and sorry to say at 54 a total dunce when it comes to websites etc, but I have started to get some sites up and running with the help of support who have coached me through some of the basic stuff I am not sure of. They have been a tremendous help with technical problems( my own inexperience )and I have found that you only need to ask and they will help wherever they can, even loading files to a website for me. I certainly could not have worked things out without their help,...
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★★★★★
Written on: 13/05/2012
“easy to use for a simple website”
Visit www.123-reg.co.ukGreat, easy to use for a small and simple website, have had no problems at all....
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★☆☆☆☆
Written on: 11/05/2012
“Very Slow with a Wordpress Install”
Visit www.123-reg.co.ukI have tried to use 123-Reg for about 9 months but I have finally given up. I first of all thought that it was my coding of my Wordpress site but I eventually tried a different hosting service and it was brilliant. Cons: Very slow and often unavailable Pros: support was ok...
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★★★★☆
Written on: 10/05/2012
“First class package”
Visit www.123-reg.co.ukMy three websites are hosted on 123-Reg and it is most important that I have a reliable host with excellent service to deal with all the challenges I throw at it. 123-Reg is great and is quick to handle my queries. The hosting packages are good value and down time is non-existent. All in all I'm very happy...
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Showing 11 - 20 of 448 Reviews
★☆☆☆☆
Written on: 10/05/2012
“bad customer service! Inflexible service and policy”
Visit www.123-reg.co.ukI've purchased a domain and as a new client, I'd no reply when trying to reach customer support. On live chat, the system is extremely slow and constantly asking you to be patient. I've waited for 10 minutes for someon to answer my question. I've asked if I could change a letter on my domain and they're reluctant and didn't even looked into refund my money so I could buy another one. As a costumer, I believe you have the right for refund/exchange of a service if it happens to not suit you, is a...
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★★★★★
Written on: 08/05/2012
“Does the job well”
Visit www.123-reg.co.ukI am using 123-Reg to currently host a VPS server, which serves as a database server, sending radio station data to an mobile client application. To date, the VPS Server has worked with no problems, it has been running now for around 3 months and so far so good. I check the functionality regularly from with the mobile client, and the speed is always very good - the data fetch is nice and punchy - very much a requirement for my application. To be honest, I was expecting to have problems with managing...
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★★★★☆
Written on: 08/05/2012
“Good Hosting Excellant support when needed”
Visit www.123-reg.co.ukthanks for all the help from support recently its nice to be with a company that makes you feel valued as a customer that is how i genuinly feel since i have been with 123reg despite the harsh criticism they seem to get i recommend them 100% with no hestation. i signed up with the unlimited package and have found NO problem with uptime NO problem with webmail there was an issue whereby i was put on the wrong package initially but customer service was excellant from raising an issue with the online...
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★☆☆☆☆
Written on: 08/05/2012
“If using wordpress do not use 123-reg”
Visit www.123-reg.co.ukMy wife is a web designer and we have had nothing but trouble with 123-reg with wordpress. They "do not" support it and my website takes ages to load up. Customer services at 123-reg is fine, however their hosting for wordpress is terrible. They say they can host wordpress, even says it on their website, but they cannot. Moving over to godaddy Avoid 123-reg like the plague if using wordpress. ...
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★☆☆☆☆
Written on: 04/05/2012
“Do not use if using Wordpress”
Visit www.123-reg.co.ukUnfortunately I've had the misfortune of having to host 2 wordpress sites with 123 reg and both have been painful experiences. On both occasions it was out of my hands in the choice of hosting server. On one of the sites I've requested they change the server twice and on the other once. They're still slow but no where near the issues I was having to begin with. Working as a web designer my time has been wasted away trying to battle to get these to work. It's destroyed any profit I might have made...
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★★★★★
Written on: 03/05/2012
“Excellent support”
Visit www.123-reg.co.ukI had an issue while transferring in a domain from another registrar. I posted support request and actually ignored the response that came only an hour later because I assumed anything that quick would be a formula response telling me how important my happiness is to them. In fact it was a message from Kiranpeet explaining the error and that he'd manually modified the records. Everything fixed. It's an example of how a customer can feel better after something has gone wrong and then been fixed than...
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★☆☆☆☆
Written on: 01/05/2012
“Horrible Hosting Service - Great Support Staff”
Visit www.123-reg.co.ukTheir no frills package is certainly low cost and attractive, but once you join you quickly find out the small print makes it a scam. As a private individual, if you want to opt out of whois - you pay ££ If you want to send a newsletter to more than a few users - you pay ££ (if you don't they suspend your account for 24hrs) ...etc. etc.... That said their support staff are brilliant and responsive to queries. Verdict: 1. Forget 123reg unless you need only the bare minimum of functionality -...
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★★☆☆☆
Written on: 30/04/2012
“Constant problems with 123-reg”
Visit www.123-reg.co.ukEvery few minutes of every day for the last month the system has crashed with 'error reports', 'you have timed out' messages (after about 90 seconds of logging-in for the 100th time...) ' server could not be found' etc etc. They say they are moving files on the server, well thats no help to me. ...
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★☆☆☆☆
Written on: 29/04/2012
“AWFUL been hacked twice”
Visit www.123-reg.co.ukI would avoid like the plague, their service has been terrible from start to finish, when first talking to the help desk the guy that answered sounded asleep and knew less than me and did nothing the next guy told me it was not possible to hack my website which was what had happened. If I hadn't pestered I don't think it would have ever got sorted. AVOID!!! security is awful...
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★★★★★
Written on: 27/04/2012
“Helpfull support team”
Visit www.123-reg.co.ukThis was the first time i had to deal with an issue from 123-reg. Knowing what most support centre waiting times are like, i was expecting to be on hold for a long time. This however was not the case. The phone was answered promptly and was passed further on to the support centre quickly. Andrew was the name of the gentlemen who dealt with this query and he was most helpful. He was polite, professional and dealt with everything. This is the way support centres should be. Well done 123-reg. ...
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Showing 21 - 30 of 448 Reviews
★★★★★
Written on: 26/04/2012
“Hosting, support”
Visit www.123-reg.co.ukI have been with 123-reg for over 5 years and am extremely satisfied with service support and quick resolution of any problem. I have needed help with hosting issues and were resolved quickly and efficiently . needed advice over domain names and changes and again resolved quickly and efficiently - very happy with whole package and customer support which is uk based...
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★★★★★
Written on: 26/04/2012
“Good Hosting Company”
Visit www.123-reg.co.ukI am very pleased with the overall service 123-Reg have provided. They give you a very simple set up package with lots of support on their website. I was nervous about having no telephone number for support, but can't fault their quick reply to my email support ticket and the fault was rectified straight away. If you have limited experience with ftp and have never designed and uploaded a website before I can strongly recommend 123-Reg. ...
Read full reviewWebfusiononline's response to Guest's Review
Written on: 01/05/2012
Hello,
My name is Nerys and I work for 123-Reg.
I am very pleased to hear that you are happy with the service that has been provided. I would like to say that there is phone support available if you require, and you can find all contacts details here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/
I hope this helps.
Regards,
Nerys
★★★★★
Written on: 25/04/2012
“Helpful staff”
Visit www.123-reg.co.ukI am not very good with the creation of websites but the team took me through it step by step on the phone and guided me through the process. Much more helpful than other sites I have used and quick to answer the phone, happy to give their name....
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★★★★☆
Written on: 25/04/2012
“Prompt and effective support”
Visit www.123-reg.co.ukLike other posts, I am always very reluctant to deal with any company I can't readily speak to. That said I have always found 123reg have responded promptly and effectively to my small number of issues which is why I would be, and do, happy to recommend them to colleagues....
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★☆☆☆☆
Written on: 24/04/2012
“Horrible, terrible, DO NOT USE UNLESS YOU WANT NO...”
Visit www.123-reg.co.ukWent with them on there full package, found them to be good at first then went with there e-commerce package big mistake you cant upload anything easily spent weeks uploading our 250+ products then found some we cant even put up because we are limited to the amount of versifications you can make even on there top package there ebay upload is a joke only works if your product is simple no different sizes or colours. we have lost so much bussiness to them its unreal go with someone better like ekm...
Read full reviewAnniemin's response to adambryan2003's Review
Written on: 26/04/2012
you should have contacted them- i have had problems but found them more than helpful in providing an easy and quick solution
★★★★★
Written on: 23/04/2012
“123-reg support ”
Visit www.123-reg.co.ukI am always nervous about support levels with Companies that do not allow you to call them but 123-reg have been very helpful with all my questions either on live support or when I have raised a ticket request. The support members I have spoken to have always been able to help me without referring to a higher level...
Read full reviewWebfusiononline's response to richardatrss's Review
Written on: 01/05/2012
Hello,
My name's Nerys and I work for 123-Reg.
I am glad to hear that you have been pleased with the support you have received. If you do need to call us you can, and all the details to do so can be found here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/
I hope this helps you if you ever need to contact us by phone.
Regards,
Nerys
★★☆☆☆
Written on: 22/04/2012
“123 Reg and Pipex = Poor Service”
Visit www.123-reg.co.ukWhen I first started using 123REG they were great, no complaints whatsover and I always recommended them. BUT, and this is a big but, since being taken over by Pipex I have found their service to be very poor indeed. The time taken for 123REG to register my most recent domain was rediculous, and there are many customers with the same problem. The second problem I have had with 123REG is that I am unable to change the nameservers of my domains. My problem is not one of human error as I have a lot...
Read full reviewAnniemin's response to Guest's Review
Written on: 26/04/2012
i disagree i have registered a new domain and hosting package and it was done almost immediately
★☆☆☆☆
Written on: 17/04/2012
“Would not register my domains - but took my money!”
Visit www.123-reg.co.ukI ended up talking to about 3 people (not in real life - you can't unless you are about to cancel a service). I raised tickets. I used online chat. 4 days later the domains still had not been registered for me. No amount of pestering / emails etc from me worked. They just did not care. The domains are now registered through someone else, when 123-reg finally decided to register the domains, they found them already registered. No real apology, just a refund to my credit card. No explanation why the...
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★★★★★
Written on: 16/04/2012
“Great Customer Support”
Visit www.123-reg.co.uk123-Reg are a great company, but what really make them stand out is the fantastic customer support. If you have a technical problem, they always get back to you asap and they never fail to come up with an answer. ...
Read full reviewGuest's response to michaelruddock.net's Review
Written on: 18/04/2012
I found the service to be faultless. I am not a technically minded person and struggled until I contacted the support team. Excellent service. I would recommend it to anyone.
★★★★★
Written on: 15/04/2012
“very helpful,easy to use”
Visit www.123-reg.co.ukvery pleased with a speedy fuss free response.good value too....
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Showing 31 - 40 of 448 Reviews
★★★★★
Written on: 13/04/2012
“My experience with 123-Reg.”
Visit www.123-reg.co.ukI have been using 123-Reg for a very long time with a number of different clients. I have always found the service received to be above what you get from your average Registrar/Hosting company. They go above and beyond to make sure you are getting the service you pay for! Setup is easy and very intuitive with their control panel, unlike some hosts I have used. Not mentioning any names, restrict what you can do with DNS configuration but make it easy to take out and setup their own mail systems for...
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★★★★★
Written on: 12/04/2012
“Top service you can trust”
Visit www.123-reg.co.ukNot a lot too say apart from you can trust them, they are very efficient and professional and fantastic customer service....
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★★★★★
Written on: 12/04/2012
“Forwarding problem fixed speedily.”
Visit www.123-reg.co.ukI contacted support online to register that email forwarding was not working. I recieved a reply almost immediately. I sent a test email successfully. All within 5 minutes....
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★★★★★
Written on: 07/04/2012
“Rapid Response from James in Support”
Visit www.123-reg.co.ukI had an issue with not being able to change the nameservers on a .biz domain I had just purchased, this was very speedily resolved and I am again a happy customer - I have had names with 123reg for some years now and this has been my first issue....
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★★★★★
Written on: 06/04/2012
“Long term user of domain hosting - added email”
Visit www.123-reg.co.ukI have had personal domains registered with them for a good number of years now, and recently added a couple of mailboxes after finding the ones that my ISP (Sky) were not great. No problems with them. I ordered an extra service by mistake and was quickly refunded. Would recommend them....
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★★★★★
Written on: 06/04/2012
“great service from 123 reg”
Visit www.123-reg.co.ukhad excellent service and support from 123 reg, why would any-one employ a website designer when you can do it yourself with 123 reg support, I knew nothing about websites, but ours is up and running without a hitch and the best bit, we have full control instead of having to ring to get some-one to change it we can do it ourselves. Keep up the good work 123 reg....
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★★★★☆
Written on: 05/04/2012
“Help with payment update”
Visit www.123-reg.co.ukWhen I encountered problems updating my card details on the 123 website, the assistance I received from Amrita was prompt and helpful. If I have one small criticism of the website it is that the screens are a bit 'busy' and it was not always clear to me which route to take. Overall - very satisfactory....
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★★★★☆
Written on: 04/04/2012
“problem solve ”
Visit www.123-reg.co.ukI have an issue with one of my hosting package and didn't know what solution would be in my case. Thank you to the customer service for finding the best solution for me. Highly recommend service. ...
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★☆☆☆☆
Written on: 03/04/2012
“Pile of (not allowed to use a swear word)”
Visit www.123-reg.co.ukStay away, other companies available. If I was closer I would be banging on their door.They take your money, and you can't even phone them up....
Read full reviewWebfusiononline's response to Guest's Review
Written on: 17/04/2012
Hello,
My name is Nerys and I work for 123 Reg.
I am sorry to hear that you are not happy with the service you have recieved. I could look into this if you wish. For me do do this please confirm a support ticket ID or a domain name. Alternatively you can find the contact details for support here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/ who will be happy to help you.
Regards,
Nerys
★★★★★
Written on: 02/04/2012
“Payment Problem”
Visit www.123-reg.co.ukI was having trouble adding my credit card to the system, after raising a ticket to the team, they helped straight away. No delay, no waiting time of up to 48 hours before the got back to me! They were very helpful and dealt with my problem swiftly and now i'm up running smoothly!...
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Showing 41 - 50 of 448 Reviews
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