123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2120
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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Latest Reviews

“Go to another provider who has a support function”

Written on: 16/10/2016 by Ashlynw161 (1 review written)

Hurrendous. The support team provides a 'how to' guide with the exception of one excellent employee,and trust me I have spoken to a lot, the rest do not get back to you and when they do they just send you a link to the FAQ. Having spent many years in marketing dealing with web hosting folks I have never ever exeprienced a shambollic support service such as this. You could get a job there as support. Copy and paste a link and you are done! … Read Full Review

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“Great support - problem solved”

Written on: 27/07/2016 by SeanJohnston (1 review written)

I was having a real problem with updating files on the website and my usual contact could not sort. Went on to the 123 online chat and had a really helpful agent who was able to identify a problem with the permissions. Soon had it sorted. Great service… Read Full Review

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“Quick to Address”

Written on: 20/05/2016 by William289 (1 review written)

Very pleased with the overall service. Quick to respond to any issues as well as having lots of helpful easy to follow guides on all matter of related topics… Read Full Review

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“Taking money - No notifications / reminders”

Written on: 05/05/2016 by Browne68 (1 review written)

So within the last 10 days £121 has been taken from my account. I received a reminder that a number of domains were due for renewal the morning the money was taken and nothing prior to this. I then spoke with a person from customer service who claimed this was my mistake and error. Sorry but taking the money at 3am and sending the reminder at 6am is pretty impossible to resolve / prevent. I then checked my bank account this morning expecting money in from a customer to see another £22.78… Read Full Review

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123Regonline's Comment

Written on: 12/05/2016

Hello,

I am really sorry to hear that services have renewed which you didn't wish to. I can confirm that we do send out renewal reminders, prior to the renewal and invoices once the domain name has been renewed. I would really like to have a look into this account and have a check on these emails. I will also be happy to have a look into the renewals and hep you resolve these.

If you can let me know a ticket ID or a domain name I will be in touch.

Kind Regards,

Nerys

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“Good help”

Written on: 23/04/2016 by Newton491 (1 review written)

I was stuck. not able to get access to my webhosting. He helped me out. now it's all fine thanks Alassane… Read Full Review

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“account access”

Written on: 10/04/2016 by Pattersontu352 (1 review written)

He was helpful and assisted me on recovering the access to my control panel. perfect 10 !… Read Full Review

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“Good value for money service for a VPS”

Written on: 07/04/2016 by flAndersen216 (1 review written)

On the whole, I'm happy with the service I get from 123. If I paid a little more (like with other VPS's), then I'm sure there would be even better support and management of my server from 123. However, I find that if requested, 123 do fulfill most requests. It does seem to take time to get to the answers that I need, however, this is most likely due to my lack of server knowledge and no fault of 123 I've no reason to change my server choice at the moment, and if I did I would most likely… Read Full Review

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“Thanks ”

Written on: 01/04/2016 by LandynBenson208 (1 review written)

Really helpful support, he is a credit to the team :)… Read Full Review

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“Dysfunctional company”

Written on: 30/03/2016 by kokomorbt (5 reviews written)

Moving a client's domain to another Registrar. 123-Reg actioned their part of the move, then emailed me when the move was complete telling me if I had any problem I should log in to my account to update the ticket. The next day I discovered that my email address is still live in their system and causing problems, so I tried to login only to discover they had automatically disabled my account when the move occurred. How can I login to report a problem with a domain move when moving a domain… Read Full Review

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“Slow Support with no idea what to do”

Written on: 15/03/2016 by AngieGriffin-Alt458 (1 review written)

I haven't used them for hosting and wouldn't dare to, I contacted support (live support first) just to unlock a domain, This couldn't be done via live support who "escalated it" 24 hours later, live support just asks me to wait, i have used other hosting companies who reply within 30 minutes to support queries, and this is just rediculous… Read Full Review

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123Regonline's Comment

Written on: 15/03/2016

Hello,

My name is Nerys and I work here at 123-reg.

I am really sorry to hear that your issue was not resolved when you first contacted the support team, we do solve most problems in the fist contact, however there are occasions when we need to do a little extra work and they do need to be sent to a different team, to deal with, which can take a little longer.

If you could let me know your chat ID or ticket number I would be happy to have a look into this for you and check on the progress.

Kind Regards,

Nerys

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“Please read this before you use 123 reg”

Written on: 07/03/2016 by AdriannaBenton (1 review written)

I signed up with 123 reg shared hosting around three months ago and I would like to share my objective experience of the company. I am a freelance web designer and I hosted my own business site and 8 of my portfolio sites with this company. The sales team, as you would expect, are very friendly and helpful but i'm afraid the good standard of service stops at the point of sale. A constant problem for me was slow website loading times - sometimes my sites would take in excess of 20 seconds to… Read Full Review

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123Regonline's Comment

Written on: 11/03/2016

Hello,

My name is Nerys and I work here at 123-reg. Thank you for taking the time to leave us a review. All feedback we receive is really important to us.

I am really sorry to hear that you experienced some problems with using our products. We really want all of our services to meet our customers' needs. To help us understand the problems you experienced with your hosting package I would like to be able to look into your account in some more detail. If you can provide a ticket ID or domain name you had with 123-reg I can get in touch with you and start finding out what has happened.

In regards to the Search Engine Optimiser we offer, I would like to assure you that the tool, and free trial, is offered in good faith. Within the results you are shown for the scan you will receive scan results specific to your particular website and also some general advice, which is applicable to everyone in their SEO efforts. The contact form is one of these general pieces of advice, which is why you were shown this. As a user of the product it would be great if we could have some further discussions with you about your experience. If you do wish to provide some details I will be touch with you.

Kind Regards,

Nerys
123-reg

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“OK until the price hike”

Written on: 29/02/2016 by d.head (1 review written)

123 were OK, I could have saved a little by using a different registrar - until 2016 when they doubled 2 year renewal cost for a .co.uk (was £8.38, now £16.78). 123reg will be paying nominet £6 (inc VAT) for that and will take a profit of £10.78 a 180% markup!… Read Full Review

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D.head's Response to d.head's Review

Written on: 15/03/2016

Nominet fees increased March 2016 so the cost to 123reg for 2 years will now be £9 inc VAT - a 50% increase still doesn't justify 123reg 100% increase

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“Best support experience”

Written on: 13/01/2016 by Adity (1 review written)

I am really amazed & pleased with the support of 123-Reg. They give support instantly without any annoying behavior. Best support experience ever. Thanks a lot Cezar :)… Read Full Review

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“More intuitive than many hosters with good tech support”

Written on: 12/01/2016 by Rothvy226 (1 review written)

I have used several hosting companies for my own private email & website, and have experience of many through my day job as a web designer / project manager, and the quality service generally runs from terrible through to ok. 123-Reg were recommended to me because their control panel is intuitive, so most users of average technical knowledge would know where to go for which functionality, and how to make changes. This is true for the most part, and for those items which require a little more… Read Full Review

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“getting better all the time”

Written on: 06/01/2016 by AliyahO'Leary (1 review written)

I have had my issues with 123-reg but when it comes to support for their hosting packages I have no complaints at all … Read Full Review

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“detailed help with backups and file hacking”

Written on: 15/12/2015 by buzzard724 (1 review written)

completely patient, knowledgeable and excellent help - very quickly provided… Read Full Review

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“Excellent Support Service - resolved Wordpress Issue”

Written on: 03/12/2015 by Serena53 (1 review written)

123-reg support team are excellent. Always very quick to respond to live chat and are willing to assist with issues that are not directly linked to the service they provide. … Read Full Review

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“Excellent Service, Great Stuff”

Written on: 02/12/2015 by fwPadilla254 (1 review written)

Very helpful and informative, couldn't have asked for more… Read Full Review

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“Fast and helpful advice and solutions”

Written on: 28/11/2015 by txTierney461 (1 review written)

I had Created a Wordpress site that wetn wrong and I didnt know how to start over. The advisor uninstalled and helped me to re-install wordpress again so that i could restart my website. They were very polite and helpful and speedy and responding… Read Full Review

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“The worst customer support ever”

Written on: 25/11/2015 by Macyb1958 (1 review written)

messTICKET ID: 151125-000168 My website was down for 5 days waiting for a SSL certificate. After is was finally issued I urgently needed 123 reg tech support to install which they said they would do. I spoke to 3 different people on chat support and 2 people on phone support (i expect i will have a huge phone bill) All in all I was given the complete run around for 24 hours by these various "tech people" saying it will be done in 1 hour, someone will contact me to help, we will open a new… Read Full Review

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