123-Reg www.123-reg.co.uk Reviews
Latest Reviews
★★★★★
“Excellent service”
Written on: 19/05/2013
Excellent and swift service as usual (read more)
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★★★★★
“Fantastic Customer Services”
Written on: 18/05/2013
I mistakenly mispaid for a domain twice late last night. After realising this I contacted 123-reg via their support ticket system. I received a response within 15 minutes telling me it was being investigated. I then woke this morning, to turn my computer on to see further updates on the situation to be told that I have been given a refund for the double purchase without any hasstle at all. I'm glad I chose 123-reg to purchase my domain names from as I purchase many for other companies as I... (read more)
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★★★★★
“Excellent troubleshooting support”
Written on: 18/05/2013
I had a problem with my 123-reg e-mail account in that it would not allow me to send messages from my Mail client on OSX. I put up with this for a while and just used their web mail service, but this became tiresome especially on mobile. So I contacted their support team in order to rectify the problem and received a reply within minutes of sending the query, I was then given some things to try which were unfortunately not successful, but on the third attempt the customer service rep was... (read more)
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★★★★★
“easy to understand”
Written on: 17/05/2013
very quick response and very clear instructions to solve the problem - no hesitation in recommending your support (read more)
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★★★★★
“Happy first time user”
Written on: 17/05/2013
As a new user to 123-reg, I was unclear about an aspect of Webmail so I thought I'd try their Live Chat feature for some help. My initial message was responded to under 1 minute and the dialogue flowed smoothly and was most helpful. I am no web geek and I'm sure I'm going to need help in the future with webmail or hosting or domain queries ... I'll have no hesitation in using Live Chat again. An excellent feature to what appears to be a great web hosting company. (read more)
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★☆☆☆☆
“Shocking! Poor! 123-reg Don't go anywhere near them!”
Written on: 17/05/2013 by Arye (1 review written)
I have been with 123-reg for years, I knew it was a mistake when I first started having trouble with them years back, but stuck with them due to lack of time and will power to change. Now I am regretting it all over again. They tempt you with cheap domains. If all you ever do is leave the domain with them, you may be okay. If you add any services and are unhappy with the service and try and cancel within the agreed time, forget it! They will try whatever they can to make you keep the... (read more)
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★★★★★
“Support Review”
Written on: 17/05/2013 by Tandara (1 review written)
From time to time I have need of support for my VPS or dedicated server. 123-reg have always responded within a few hours and quite often within half an hour. Solutions have always been provided and I have found their overall level of service and interest to very consistent. On occasion they have delivered more than they would have been expected to. Good work! (read more)
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★★★★★
“Always good support”
Written on: 17/05/2013 by stephen_lewis (1 review written)
I have used 123REG for many years, supporting a number of different domains. I have had very few reasons to ask a support question (the general support topics answer most queries) but the questions I have asked have always been fully resolved quickly and courteously. Thanks Stephen (read more)
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★★★★★
“help was needed”
Written on: 17/05/2013
what can i say, im a amatuer, needed help on completing my purchase,and was taken care of in a speedy and proffesional way , some IT terms i did not get ,but it was explained to me and i made my purchase... overalll very happy with support given... (read more)
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★★★★★
“What service!!! :)”
Written on: 17/05/2013
Just a quick note to say a massive thank you to the fantastic customer support I have just received from someone on the web chat, she was so helpful and had my problem fixed in a matter of minutes. Massive thank you! Really great and quick service! (read more)
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Showing 1 - 10 of 1641 Reviews
★★★★★
“Im really happy with 123-reg. I love their Support...”
Written on: 17/05/2013
Im really happy with 123-reg. I love their Support facilities and overall service. Its the one place i would host all my domains and sleep peacefully knowing that all is well as far as my online services are concerned. (read more)
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★★★★★
“Great Support and Facilities”
Written on: 17/05/2013
I've been a customer of 123-reg for more than 10 years and each time I've needed help with technical issues, or even just basic account queries, I've found the support staff very helpful and friendly and any issue I've had has been rectified within the same working day. I give 123-reg a 5 star rating, not only for the support they've given me over the years, but also for the excellent control panel interface that allows me to fully configure my domains and that of my clients. (read more)
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★★★★★
“Great customer service. thank you 123 reg”
Written on: 16/05/2013 by snowman8
I have no words to describe the customer service i received today. My client was Andrew and he helped me a lot today.. . Thank you (read more)
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★★★★★
“Transfered 17 domains from unhelpfull Registra”
Written on: 16/05/2013 by prcoles (1 review written)
Always immediately through to support when calling, no wait time. All support ticket answered very swiftly and accurately. Helped me move 17 of my domains from Easyspace (.co.uk and .com) who where trying to charge £15+VAT each. Easyspace also charge double the price 123reg charge for domain re-registration. I have had other domains with this company for years and never had problems. (read more)
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★★★★☆
“Domain transfer”
Written on: 16/05/2013 by Schape
Very precise and helpful comments, straight to the point without to much unnecessary technical jargon. (read more)
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★★★★☆
“Talked me through my technical confusion”
Written on: 16/05/2013 by Goose60
Good service and their live chat function meant someone talked me through any stages of setting up my website that I found too confusing! Would recommend (read more)
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★★★★★
“Fast response to query”
Written on: 16/05/2013 by tatteralan (1 review written)
I was having a problem making mods to my domains, something that has worked perfectly well in the past. I reported it and received an almost instant response (instead of the normal "we'll get back to you within the next 24 hours"). My problem(s) were very quickly cleared up. It was down to a limitation with the browser I was using, so I was advised to use another browser and it all worked fine. (read more)
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★★★★★
“LIVE CHAT WAS VERY HELPFULL”
Written on: 16/05/2013
SORTED OUT ALL MY PROBLEMS VERY QUICKLY WOULD 100% RECOMMEND 123-REG AND THERE LIVE CHAT STAFF SORTED OUT PROBLEMS WITH LOST LOGIN DETAILS DOMAIN TRANSFER COSTING THANK YOU ALL (read more)
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★★★★★
“Going round in circles....”
Written on: 15/05/2013 by gfenney
I've spent days going round in circles tryng to get my domain to link by following instructions from my website builder... They were all wrong!! The online live chat host rectified this for me in seconds and my website is now back online again after a week of being down and followig the wrong path... Can't thank 123 support team enough. (read more)
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★★★★★
“Sevens years and never a problem!”
Written on: 15/05/2013
I'd fully recommend 123-reg - not only are they extremely competitively priced, but they also have excellent speed hosting and even better support staff. These guys will do everything they can to rectify any issues then and there, unlike a lot of other companies I've dealt with. You won't be disappointed. (read more)
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Showing 11 - 20 of 1641 Reviews
★★★★★
“excellent chat support”
Written on: 15/05/2013 by etaf (1 review written)
i have today used the chat to discuss email options for a client who has a 123-reg domain name and wanted to move - the chat was excellent and gave me precisely the information I needed. would continue to recommend this service to others (read more)
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★★★★★
“Brilliant Support!”
Written on: 14/05/2013 by XRuthless (1 review written)
I have made a few support tickets in the past in-fact quite a lot. I always receive a reply withing a short space of time regarding my problem. Once they read my issue they probably get on to it and get it sorted. There customer support is absolute brilliant and I've been a customer with them for a good while now. (read more)
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★★★★★
“Just starting out and lots of confusion!”
Written on: 14/05/2013 by Loobyloo73
I am just starting out building my own web site, and am a complete novice - the whole thing is really confusing right now, and I have had to ask some pretty basic questions already - the support service has been brilliant so far, my questions have been answered promptly and thoroughly. This has given me reassurance to keep going and that I have bought my domains and hosting with a great team. Thank you! (read more)
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★★★★★
“Web hosting Issue”
Written on: 14/05/2013
Got stuck with getting my hosting working, tried contacting the support via chat, got a quick response, and solved this issues within 3 mins! Wow, OK the issue was their side, but heck 3mins to solve the problem, thats good going in the world of service management!! (thanks Petru!) (read more)
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★★★★★
“fast customer service response”
Written on: 13/05/2013
very polite and quick, clear response form customer service today, very satisfied thank you very much (read more)
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★★★★★
“Hosting Services”
Written on: 13/05/2013
This is really one of the best hosting services on the net. 123-reg is probably the most easy to follow to follow programmes I have come across for all other services, such as getting a domain name searches etc. The staff are very patient and helpful at all times and I'm pleased to be associated with you. (read more)
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★★★★☆
“UK Based Super Helpful Team!”
Written on: 12/05/2013
I had no experience when it came to creating a website and the structure of 123.reg and the services they offered as well as the support was fantastic. I would recommend them to any/everyone! (read more)
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★★★★★
“Excellent Support.”
Written on: 12/05/2013
On a manic Friday afternoon with my back to the wall and jobs piling up, I was able to re-log into my 2nd account using the Support messaging service and renew my domain name. Alex was prompt and efficient and professional and I got my job done. What a great service - thanks! Andy. (read more)
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★★★★★
“Received excellent service!”
Written on: 12/05/2013
The technical help live chat for 123-reg is excellent. I made contact using this facility and within 5 minutes they had fixed the problem and explained what the problem was. Highly recommended!! (read more)
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★★★★★
“Domain Issue Resolved Quickly”
Written on: 11/05/2013
Had an issue with a domain name not shoiwng in my accout. Used the Live Chat to talk to a support person who explained the problem and resolved it within minutes. Excellent service! (read more)
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Showing 21 - 30 of 1641 Reviews
★★★★☆
“Changing Domain Registration”
Written on: 11/05/2013
I needed help to change Registration from a Company that no longer exists, but needed advice on how to do this. The link to talk immediately on line was very helpful and quickly responded to. Good advice was given and appreciated. Thank You (read more)
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★☆☆☆☆
“Terrible”
Written on: 10/05/2013 by bazzah1 (2 reviews written)
I bought a domain a few months ago. I tried to log in the other week, and I was told my account doesn't exist. I checked through my emails and found confirmation of my username and log in. I tried to request a password reset as it wouldn't work, and was told my account does not exist still. My next step was to contact their support via their website, to be told to call a 0845 number to find out what the problem is. Umm no, I am not paying to wait on the phone for them to resolve a problem... (read more)
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★★★★☆
“Great support”
Written on: 10/05/2013 by Myrseth
Support var carried out fast and correct. Support dept. went out of their scope to fix server issue. I recommend webfusion and their services. (read more)
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★★★★★
“Domain Registration”
Written on: 10/05/2013
I am delighted with the customer service i received from 123.reg. I am a new customer, i messed up whilst trying to register a domain name, however i received a rapid response, very helpful, polite and professional. The problem was solved rapidly. (read more)
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★★★★☆
“Support Live Chat works well”
Written on: 10/05/2013
Minor domain registration issue was resolved promptly (8 minutes) using the live chat support. Couldn't ask for anything more (read more)
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★★★★★
“Shahed deserves a raise - give him one!”
Written on: 09/05/2013 by simoncat
He is a really sweet and helpful guy, I am so glad I got him on the phone. Nothing was too much for him. I didn't hear "this is not my job" as I have heard from another night support guy there. He was very helpful and a great guy. (read more)
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★★★★☆
“Good price and does the job”
Written on: 09/05/2013
Even given a very recent small hiccough which was fixed within a very short period of time (a big plus) I've been very happy with the service provided by 123-reg. I moved here from a different domain provider because they were extremely arrogant, had one hideous mess of a website, were expensive, weren't interested in bug reports, appalling customer service and kept your passwords in retrievable form which they'd then email you. To be honest, it would have been difficult not to beat... (read more)
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★★★★★
“email issue”
Written on: 09/05/2013
excellent fast service, i had problems receiving emails due to an error i had made. 123-reg sorted it straight away. (read more)
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★★★★★
“GREAT CUSTOMER SERVICE”
Written on: 08/05/2013 by Khaiyo (1 review written)
The 123reg support team offer such a great and friendly service, definitely would recommend anyone to use them. (read more)
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★★★★★
“Great support”
Written on: 08/05/2013 by kentcounselling.com
I needed to speak with someone and found it very easy to find a telephone contact number on 123 reg web site. I got through to 123 reg quickly and easily without lots of annoying options and automated diversions. The person I spoke with was efficient, intelligent and polite and dealt with my enquiry within just a few minutes. Thank you, if only all support centres where that easy to deal with. (read more)
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Showing 31 - 40 of 1641 Reviews
★★★★★
“Great, easy and the most useful”
Written on: 08/05/2013 by DtotheA
I was trying to figure out why I couldn't install the wordpress app on my domain name and the support was really useful, helpful and even did some of it for me. Great service and support, explained what he was doing and what I needed to do too. Like learning my ABC! easy. If you need any help with anything, even the most simplest of things don't hesitate to contact the support centre. Thank you D (read more)
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★★★★★
“Domain Configuration”
Written on: 08/05/2013 by timbigger (1 review written)
Andrei was very helpful in dealing with my request and had the situation sorted out in a very short space of time. I am an intermediate user but still unsure of some of the processes required to complete the publishing of sites. I now feel more confident thanks to Andrei's help. My key praise was for the speed of which my problem was dealt with. Thanks again Andrei! (read more)
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★★★★★
“A fantastic outcome”
Written on: 08/05/2013 by aitch4
Had a live chat with 123-Reg. Understood what I was after, fixed the problem and was very polite during the whole process. I had a problem with mapping domains to sub folders, and within five minuets is has all been resolved. If I would have realised that it was that simple. I would have had it sorted this way weeks ago and forgone all the searching and forums. Next time If I have a question for 123-Reg ref my Hosting/Domains then it will be strait onto the Live Chat, and spend my spare... (read more)
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★★★★★
“Easy to use for non techies”
Written on: 08/05/2013 by Richie010101 (10 reviews written)
Having used a number of domain name service providers in the past I have found that the levels of support can be very disappointing. On the other hand my experience is that 123-reg offer great technical support and respond to questions very quickly. They usually get back to you in under 20 minutes and the staff are helpful, polite and knowledgeable. The best thing is that the control panel is easy to use and that there are good supporting notes if you do get stuck. They are also very... (read more)
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★☆☆☆☆
“Terrible support”
Written on: 07/05/2013 by Phil85 (1 review written)
Terrible support - live chat cannot answer any detailefd queries so had to escalate to a support ticket - this then went unanswered for a day. I couldn't ring until the next day as the offices were closed, hardly acceptable for fixing an issue with a server. I then rang and they told me to submit a support ticket again! I told them I already had, they then stated that they would respond to that. 3 hours later no response, so I called again. Surprise surprise I spoke to the same person in... (read more)
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★★★★★
“Domain ”
Written on: 07/05/2013
Live chat was great! I had problems on my old domain site before coming to 123-reg. (read more)
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★★★★★
“BEST CUSTOMER SERVICE”
Written on: 07/05/2013 by Efe_efe
123-Reg have been amazing, they are always very prompt and helpful when you need the most. Best service provider and customer service ever. (read more)
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★★★★★
“Domain mapping questions”
Written on: 07/05/2013
I'm not much of a 'techie' and I found the live help invaluable to answering my questions about domain mapping - no matter how simple or silly. A link was sent to me directly to clear instructions that majorly helped me with my task. Would definitely using the live chat when you need quick answers. (read more)
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★★★★★
“Bank Holiday Problem”
Written on: 06/05/2013 by planitcs (1 review written)
I had an issue on 6 may 2013(May bank holiday)my website could not be found, and contacted an on-line support member. The response to my initial question was very quick and my issue was sorted out in just a few minutes. The agent then went the extra mile and attached my new SSL cert that had just gone through to my webpage for me. (read more)
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★★★★☆
“Very good support”
Written on: 06/05/2013
The support service is very good, especially explaining technical issues to a novice like me. I didn't realise it could be quite so technical to get a website set up but the support team have helped me achieve it. (read more)
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Showing 41 - 50 of 1641 Reviews
overview
123-reg.co.uk
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- Overview
Webfusiononline's Response to bazzah1's Review
Written on: 13/05/2013
Hello,
I would be very keen to help you get access to your account. If you could send details of the domain name over, I will be happy to help you get access back into your account.
In regards to the issues you have experienced with trying to reset your password I would like to have a look into these further to find the cause and identify improvements which could be made.
Regards,
Nerys
Bazzah1's reply to Webfusiononline's Comment
Written on: 14/05/2013
Send it to where? And I haven't had issues trying to reset my password, I am having issues that you have deleted my account.
Webfusiononline's reply to Bazzah1's Comment
Written on: 14/05/2013
Hello Bazzah1,
Unfortunately it seems there has been a policy change on Review Centre and the email address I had included for you to send your details over to me has been removed from the comment. If you could please confirm the domain name this is regarding I will be able to use this to track your details and will investigate what has happened and help you to get access to your domain name. I can confirm that we would not have deleted your account so I am very keen to find out why it is not being found.
Regards,
Nerys
Bazzah1's reply to Webfusiononline's Comment
Written on: 15/05/2013
Hi
If you have not deleted my account, then you can obviously email my log in information to my registered email address [removed]. This is the email address I received confirmation of my account (dated 18/01/2013), which I am told is not registered with you when I try to log in, or try a password reset. A payment of £8.38 was also made to you on 21/01/2013.
"Hi ,
We have generated a new password for you. Here are your new 123-reg login details:
Username: [removed]
Password: ********
You can log into the 123-reg Control Panel by clicking on Log into your Control Panel via our website.
Since this email has sent your password across the internet without any encryption, you should now log into the members area and change it as soon as possible.
The security of the domains in your control panel depends on your password being kept secure. All web access to the members area should be encrypted and you will be told if you have accidentally reached it without encryption.!"
Webfusiononline's reply to Bazzah1's Comment
Written on: 16/05/2013
Hi Bazzah1,
Unfortunately as you can see in your comment, Review Centre have removed the contact details you have tried to provide to us. I would really like to help you get this issue resolved as soon as we can. Can you remember the invoice number or the domain name you purchased with us?
I can use this information to track your account and will then be able to get in touch with you directly.
Regards,
Nerys