123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2092
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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Latest Reviews

“Excellent HelpDesk”

Written on: 03/09/2015 by Watsonmd351 (1 review written)

Had probably a minor issue to some, but I was stuck. Advice was succinct, correct and politely delivered. My problem was solved very quickly… Read Full Review

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“Fast, Helpful and Efficient.”

Written on: 31/08/2015 by 485Anderson (1 review written)

Very patient staff for help with a complete novice. Fast and efficient at helping with basic problems such as domain forwarding. The assistant was happy to wait until I had made all the changes I needed to to make sure that I had done everything correctly so that my website would be live. I would recommend this service to others. It is also very useful that you can print or email your chat so that you can save your notes for when you come to do a similar thing in the future… Read Full Review

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“Just Brillian”

Written on: 20/08/2015 by 370Weber (1 review written)

I have spoken to 123-reg a few times since i have purchased my domain from then and they have been nothing but brilliant every step of the way. Customer services have always been outstanding and always willing to go the extra mile to help you out! I would recomened 123-reg to any one starting up and need the right guidance… Read Full Review

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“Great service”

Written on: 14/08/2015 by Karlaa1967 (1 review written)

had issue with moving site and the customer service guy helped out for a good couple of hours sorting it out. Highly recommend… Read Full Review

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“This is what technical support should be...”

Written on: 06/08/2015 by josure (1 review written)

The guys and the girls at 123-reg are brilliant. When it comes to live chat they do their best. They don't want you to do anything that might cause your device a problem. And they stay with you until you are all sorted and ready to keep smiling. I crashed my site due to theme problems but even though I was a bit frustrated, the guys and the girls made it all look simple. In fact, they have taught me so much in a single day. This British company is making us proud… Read Full Review

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“Great service from 123 reg”

Written on: 05/08/2015 by 240Cooley (1 review written)

Being a bit of a novice at website building I found the support team great when it came to installing wordpress on my hosting package. It took ME a bit of time, but they got me there in the end. Great service!… Read Full Review

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“YEAH! Phantastic Support Team”

Written on: 04/08/2015 by Richard_Guy (1 review written)

Perfect support helped alot through progress!! YOU guys are awesome!… Read Full Review

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“Cezar is the support king”

Written on: 02/08/2015 by Jaylene149 (1 review written)

Just got helped by a good, fast fixerist named Cezar. He fixed something i been working on for 2 days in like 2 minutes. I can't thank him enough… Read Full Review

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“Swift refund for mispelt domain”

Written on: 29/07/2015 by georgemas0n (1 review written)

Unfortunately I misspelt a domain name, in which i ended up buying. I sent an email to support services at 123-reg and they got back to me the next day, that they were dealing with the situation. The following day they sent me another email confirming that a full refund was possible. I was impressed with the quick replies and general good customer sevice that 123-reg provided… Read Full Review

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Domainreals's Response to georgemas0n's Review

Written on: 31/07/2015

That's great.

Just thinking of where to sell my domain (thrillermart.com) if I won't do direct selling. I thought 123-reg offers are great but need to know how they treat customers.

That's good of them. I'm pleased.

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“Brilliant chat agent, dealt with my query incredibly...”

Written on: 23/07/2015

Brilliant chat agent, dealt with my query incredibly quick and was very polite. Thank you!… Read Full Review

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Domainreals's Comment

Written on: 31/07/2015

Just as great as the other review I read.

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“Really helpful support”

Written on: 23/07/2015 by Webbi (2 reviews written)

I have had cause to use the support services offered by 123 reg on a number of occasions and they have been really helpful, sorting the issues out quickly and without being to 'jargon-y'. They are not the cheapest, but I don't think I have used any hosting company so easy to deal with… Read Full Review

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“Good friendly service”

Written on: 16/07/2015 by foxfader (1 review written)

I am not technically literate but I find 123 reg fairly easy to use, the site is visually pleasing and if I need help, I can actually communicate with a real human being - and its made easy for me to do this as well. It never ceases to amaze me how many online entities make it nigh on impossible to communicate with them. If I were asked what could make the service even better, a series of short informative videos that explain in easy to understand language some of the services they offer would… Read Full Review

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“Unauthorised transactions”

Written on: 09/07/2015 by Kasey221 (1 review written)

Do not trust this company! I have been subject to fraudulent transactions from this company that have never been agreed to. They avoid any possible way to support you and when you do finally find a way to get in contact they avoid talking to you because you dont have an account with them even though they've been taking money from your account?… Read Full Review

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“Great Service, very helpful”

Written on: 30/06/2015 by ovCormier404 (1 review written)

I had a problem entirely of my own making by making a late night purchase of "the wrong" products. I contacted the support team by phone initially, who told me they would raise the necessary ticket to get me switched to the right product and to refund the difference to me. Not only did they provide this service, but they also found a way to consolidate some of the services I have to save me even more. Although that was not the purpose of my original query, it is really good to know that the… Read Full Review

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“Apporling ”

Written on: 26/06/2015 by AryannaVaughn (1 review written)

We used 123 for years and in the last two years they have gone down hill. We used there Webmail for business and at least twice a month we would suffer downtime. This means our business would have to stop as we are an online support team. I seriously suggest if you are thinking of using 123 regs. Only buy domains and nothing else. … Read Full Review

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Tom2020's Comment

Written on: 26/06/2015

“Appalling" Sodding autocorrect

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your email. I can assure you that any time our customers services are effected we do all we can to make sure everything is up and working again as quickly as possible.

If you would like me to have a look into the problems you had on our account specifically please let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“no support”

Written on: 23/06/2015

In my experience the support at 123 reg is rubbish, I waited over a month for a reply to my ticket that basically said :looks like you've sorted it your self now, contact us again if you haven't! Then a few days later I am getting billed again for renewal of the domain name that I had already renewed. This time I am told that I spelt it wrong, even though my only option was to select the renewal name from a drop down list. Very disappointed with the level of customer service… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I would really like to look into the problems you have had and the support, to find out what has gone wrong and what we can do to make it right.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Website Offline more than it's online”

Written on: 22/06/2015 by bhBuckley482 (1 review written)

I am writing this review whilst incredibly upset, I purchased a business hosting package two weeks ago. since then the website has been down twice and is currently down now. The first time it was down for 12 hours and the support was very poor. The website has now been down for 24 hours, they have not replied to a single email, facebook message, tweet or ticket. It says on their website that support is closed today for training and also tomorrow. That means my website could be down for 3… Read Full Review

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123Regonline's Comment

Written on: 03/07/2015

Hello,

I'm Nerys and I work here at 123-reg. I am really sorry to hear that you have been having trouble with your website,. I would be happy to have a look into for you.

If you can let me know a domain name or a support ticket ID I will be in touch with you,

Regards,

Nerys

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“Credit Card detail required for £0.00 invoice.”

Written on: 20/06/2015 by charliemoss (3 reviews written)

I have bought many domains from 123-reg with PayPal, yet to pay a £0.00 invoice for a domain transfer they require my credit card details. The agent I spoke with said they would delete my cc details immediately after the transaction was completed. I use PayPal to avoid giving these credit card details out. It is very suspicious. I have transferred all my domains to a secure provider that doesn't require these details… Read Full Review

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“Fantastic support”

Written on: 15/06/2015 by MarketingWizzy (1 review written)

Reached out to them twice - first time I spoke to one guy, second time it was another. Both these guys were so helpful, it's incredible! I have no words to explain just how impressed I am! I can strongly recommend the hosting to anyone - it offers very good prices and obviously amazing support! Well done!… Read Full Review

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“this is second time terrible experience ”

Written on: 09/06/2015 by naeem12343 (1 review written)

sorry to say this. but u guys are not at all co-operate. live chat is really terrible the way they response is ages. and that to no clear response i was with a guy and itwas terrible expreince . not at all coopearte dont feel like to come back or prefer to have this any other sorry to say … Read Full Review

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