123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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Latest Reviews

“Great help”

Written on: 08/07/2014 by directoryfindit (1 review written)

It is a pleasure doing business with 123 REG, I am about to transfer all my domains over to them, my .co.uk transfer was done in mins and when due for renew I even got a discount, but had a problem with my .com but after going onto chat and talking to an advisor within mins I had a email from them and the transfer approved became successfully. Great service keep up the personal touch 123 REG because you make it a pleasure doing business with you. Regards Glyn … Read Full Review

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“Great customer service and help”

Written on: 08/07/2014 by Vaughan37 (1 review written)

Used customer support a few times always been very helpful and solved my issues or just talked me through things I was struggling with. Thank you!… Read Full Review

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“Excellent Support”

Written on: 06/07/2014 by JaylenStanton64 (1 review written)

We had an issue with the company details and registering a domain. The quick online support chat feature helped us resolve this in minutes. Fantastic support, quick, clear and to the point. Thanks!… Read Full Review

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“Password Change”

Written on: 06/07/2014

When changing all my passwords something got out of sync. Then I wasn't able to login to the control panel. The support guy was very helpful and stayed with me beyond when the support lines should have closed. I was also impressed at how quickly my call was taken. Many thanks… Read Full Review

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“SQL Database crashed after a few months use”

Written on: 02/07/2014 by Terry418 (1 review written)

My SQL Database has crashed and so has my site, due to the Transaction Log file hitting the limit imposed by 123-reg. I've been trying to use support and Chat for 3 days now, but site still down. Surely they've seen this before? Online help - no help at all. Don't trust your business with them. … Read Full Review

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Webfusiononline's Comment

Written on: 04/07/2014

Good Morning, my name is Daniel and I work here at 123-Reg.

I Have come across your post and would like to investigate into this.

I would like to help look into this further for you, if you could send me across details such as your Domain/Username to us, I will look into this further for you.

Kind Regards,

Daniel

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“Superb customer support”

Written on: 30/06/2014 by NualaOrton (1 review written)

I received an email with an invoice for the renewal of my domain name, but the website attached to the domain was cancelled last year and so I no longer needd the domain, but had already paid for it as it was on 'automatic renewal'. I emailed Customer Support who sorted it and refunded me within an hour! Fantastic service… Read Full Review

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“Live chat very helpful”

Written on: 28/06/2014

I had raised some support tickets but they did not answer my queries. I got in touch via live chat and operator was able to resolve my problem. Great being able to chat to a live human… Read Full Review

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“On Line Chat”

Written on: 28/06/2014 by CristalForsyth (1 review written)

You can contact on line chat who are very helpful in solving your problems for you… Read Full Review

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“Help with domain forwarding ”

Written on: 26/06/2014 by kblakeslee (1 review written)

He was very helpful, advised, and even made necessary changes for me. Thanks!… Read Full Review

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“Brilliant, speedy, knowledgable”

Written on: 26/06/2014

I am a total non techy website person who purchased my domain from 123 and wanted to point my domain to my website designed in WIX. As I have no clue what I am doing I used 123-reg live chat facility which was amazing! Quick, Efficient and very helpful, a non techy like me could get help quickly online and have my problem resolved practically straight away. I would not hesitate to recommend - thanks 123!… Read Full Review

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“Extremely quick and helpful”

Written on: 26/06/2014 by Adairyb224 (1 review written)

Got help with pointing my domain. Was sorted out in two minutes. Excellent!… Read Full Review

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“Fantastic service”

Written on: 26/06/2014 by dyBeach414 (1 review written)

I work within a customer facing role and understand you never get positive feedback, just negative so I would like to thank Gabriel for her help today. everything I needed was done quickly and efficiently. Thank you Gabriel… Read Full Review

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“Absolutely no advanced features and a crashy web server.”

Written on: 25/06/2014

123-REG is a good site for anyone to create a basic website... That's about it. For most people, that's all they need, but if you require to make custom PHP scripts and custom DNS records, then you're absolutely screwed. I've had to contact the customer support 5-6 times now, ranging from server down time, to DNS problems and PHP errors. I invited a friend onto the site... It crashed. I tried to write some custom PHP for the site, as a contact form... Can't do that. I tried to make some… Read Full Review

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“Very knowledgeable and very helpful.”

Written on: 24/06/2014 by JuneMilne (1 review written)

She was very helpful. Answered all my questions and more, I have had to raise lots of tickets which got nothing from as she answered all my questions I usually have to raise a ticket for, very patient as I had a lot of questions. Hope I get her again as she. Didn't like how I had been misinformed previously about product types but the lady I spoke to cleared this up immediately. After our chat I now realise I have to start from scratch which I am not happy about as I have added quite a lot of… Read Full Review

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“Very Happy!”

Written on: 23/06/2014 by Marshco254 (1 review written)

Excellent to do business with and great after-sales support. Will happily recommend to friends and colleagues… Read Full Review

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“Very helpful Instant Chat Help”

Written on: 22/06/2014 by ouFlood107 (1 review written)

I am completely clueless when it comes to websites and domains and hosting and blah blah... so I was a bit nervous when setting up my website. However, 123-Reg makes it so easy. There were a few things that I still didn't understand, and I'll be honest - I hate trawling through Support Forums and all that jazz - who has time for that?! So when I saw that there's an Instant Chat help function, I was so relieved. Within minutes I had all my questions answered and the person at the other end was… Read Full Review

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“Always helpful and polite”

Written on: 12/06/2014 by Rykerc255 (1 review written)

It's a complicated business when registering domains and making websites for the first time, and whenever I have needed help, 123-Reg's support staff have never let me down… Read Full Review

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“Live chat very efficient”

Written on: 12/06/2014 by Sheridanpk131 (1 review written)

Prompt response and effective informations provided by the operator. Solved in 2 minutes!… Read Full Review

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“Alright ”

Written on: 11/06/2014 by Mitchell-Fellingham (1 review written)

I decided, after taking into account some of the awful reviews about 123-Reg that I would not buy web hosting for the following reasons - Many reporting website slow, not responding fast enough - Many reporting downtime and unexpected failures which shouldn't occur So I bought a domain instead and used one of my older computers (Packard Bell iMedia A3622 4GB RAM, total usable space 462GB) as a host. After a wait of almost an hour, I sent a random message to a blank screen, which must… Read Full Review

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“Awful. Their renewal systems are not reliable”

Written on: 11/06/2014 by Guthriefd170 (1 review written)

Their systems simply do not work reliably. I host many 100s of domains with them and they cannot be trusted to renew them. YES, they will bill you and claim the domain is renewed, the next thing you are aware of is the higher level registry is contacting you direct to tell you your domain has expired and you have to follow a crazy system to get it back. This has now happened 4 times, over a period of time. They say that it's up to the consumer to check manually that each domain renewal has… Read Full Review

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123-reg.co.uk