Breasley Flexcell Memory Mattress Reviews
Latest Reviews
★☆☆☆☆
“After reading these reviews...”
Written on: 06/03/2013 by Radharc05
I was in the market to buy a new Mattress. I saw an offer for a double Breasley mattress on GROUPON. Before purchasing I decided to find some reviews. I was directed to this site. I will be staying clear, and will definitely not be purchasing thanks to these reviews. Customer dissatisfaction with the product, and Customer service being my reason for not purchasing a Breasley mattress. (read more)
★☆☆☆☆
“Never again!”
Written on: 30/08/2012
I ordered a Breasley pocket sprung mattress and was advised that I would have to wait 2 weeks for it to arrive as it was for a European double bed. My husband took the day off work to be home for the delivery as we live in an upstairs flat. After waiting in most of the day, I called Breasley to check on the progress of the delivery. They contacted the couriers to be told that the mattress was 'missing', however it would most likely turn up on Monday sometime. I was very unhappy about this... (read more)
★☆☆☆☆
“Breasley Flexcell Pocket 1000”
Written on: 03/10/2011 by master22 (3 reviews written)
After having a bad experience with a silentnight brand mattress, I did a lot of searching for a better mattress firm. I came across breasley. I called them and asked questions about the quality of their mattresses. They were helpfull enough and told me they make good quality mattresses plus, the warranty covered sagging. So Looked around the internet and purchase a breasley flexcell pocket 1000, from beds on legs. First thing breasley had done, were send the mattress with someone else's... (read more)
Breasley's Response to master22's Review
Written on: 19/10/2011
Dear Customer,
I am very sorry to hear of the problems you have had with your mattress. The attachment of an incorrect delivery note is inexcusable. We are currently in the process of streamlining our dispatch process, which will reduce the human interaction required when marrying delivery notes to products thereby eliminating the chance of this happening again.
The design of our mattresses is kept simple but with the highest quality materials so that we may provide a high quality product at an affordable price. Yes, the product is constructed using pocket springs surrounded by a foam shell but this construction has been used for several years and after thousands of sales we have less than a 1% returns ratio. We are constantly trying to improve the construction of our mattresses and recently we decided to include an interliner, which adds an additional layer of protection between the foam and metal springs.
I’m also sorry to hear your mattress has started to dip. You should have received our standard mattress product guarantee with your delivery, which states that we will replace any mattress which has sagged more than 2cm not 2 inches. If your mattress has sagged more than 2cm then we will be happy to replace it with one of our latest models, which will include an interliner.
Please contact us again and ask for the customer services manager and we will do our best resolve any issues you have.
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Master22's reply to Breasley's Comment
Written on: 24/10/2012
I have only just noticed this response today 24-10-12 and contacted Breasley on 01629 821510.
I contacted them to take up their offer of a replacement and pointed them to this review and their response by Breasley. Breasley deny or refuse to admit, that they responded to my reviews and that also means, the other review they responded to as well. Well I don’t believe them or they are covering something up.
I think review centre needs to look into this and they can determine who wrote these responses, by checking if the IP addresses came from Breasley. Not impressed and was basically told, go back to the retailer.
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Breasley's reply to Master22's Comment
Written on: 25/10/2012
Dear Customer,
The response was written by a Breasley employee. It was written by me and I've worked here for 10 years. Nobody is trying to cover anything up. The customer services manager you spoke to yesterday explained this when you called. She also explained that in order to exchange a product you must report the problem to the retailer where you purchased your mattress.
We have been a respected UK manufacturer for over 35 years and we take great pride in our products and customer service.
If you wish to talk to me, please call customer services once more and ask for Mike.
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★★★★☆
“We bought a salus memory foam pocket 1200 mattress two...”
Written on: 21/01/2011
We bought a salus memory foam pocket 1200 mattress two weeks ago and although it is very comfortable it gives off an unpleasant odour.
Has any one else experienced this?
(read more)
Guest's Comment
Written on: 31/05/2011
We have had exactly the same problem with a salus 1500, The manufacturers claim that the smell will dissipate after 2 weeks. Obviously not your experience? How is it now? It seems wrong to market a product with this problem.
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Helen01476's Comment
Written on: 12/01/2012
We have also bought a Breasley Flexcell Mattress and yes we are expriencing the same problem. We have had it 3 weeks and doesn't seem to be getting any better :-(
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Breasley's Comment
Written on: 25/10/2012
Dear Customer,
A slight odor from vacuum packed foam mattresses is normal as the foam used is only a few days old when it is sealed in the packaging. Please rest assured that it is non toxic and completely harmless. If you leave your mattress unpacked and in a well ventilated room for a couple of weeks the smell should disappear. If you continue to have problems after a few weeks then please contact either your retailer or our customer services department and we will do our best to resolve your issues.
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★★★★★
“I bought a Flexcell Next Generation about 3 years ago...”
Written on: 21/10/2010
I bought a Flexcell Next Generation about 3 years ago from an online store and it's been fantastic. I have never suffered with back problems and only bought this on recommendation from my family. Anyone who has slept in my bed (not too many people) has asked me where they can buy a similar mattress! (read more)
★☆☆☆☆
“very very dissapointing! Had a memeory foam mattress...”
Written on: 23/07/2010
very very dissapointing! Had a memeory foam mattress from same company a while back and it all caved in and sank in the middle, didn't get a replacemant. however a few years on, after researching prices online went with another flexcell 25 evo as the price was middle of the road and seemed very fair! the same happened again within 1 night of laying on it! gave me a very sore back as you find yourself laying in a u shaped dip all night! They said its very unusual to have this problem, but... (read more)
Guest's Comment
Written on: 10/05/2012
I found exactly the same with this mattress which cost over £400, money I can't afford to lose, but can't sleep on it.
Bought Oct 2011
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★☆☆☆☆
“What a Fool I was..... I bought a memory mattress and...”
Written on: 06/07/2010 by Frankly Speaking (1 review written)
What a Fool I was..... I bought a memory mattress and it came with a free cool cover, Cool thats a joke !! Let me explain, have you ever stayed at a friends or familys house, and they give you the foam pillows to sleep on ? and your head gets hot and you keep turning the pillow over, you get the idea ? Well the mattress is the same, but its a bit more harder to turn the mattress over and over, You sweat like mad! in the summer months, its uncomfortable,its hot and in my experience a bad... (read more)
★★★★★
“Had been looking at memory foam mattresses for a...”
Written on: 11/01/2010 by jordan2318 (2 reviews written)
Had been looking at memory foam mattresses for a couple of months and it was all getting a bit confusing.
Price wise i just didn't understand the vast differences, but i came across a website www.bedsavers.co.uk and i actually just decided to give them a call to find out the why pricing varied so much.
The chap was very helpful and after a long chat i decided on the Breasley Flexcell 500 Sport Coolmax Memory Foam Mattress.
It has 5cm of memory foam, comes with a 5 year guarantee and a...
(read more)
★☆☆☆☆
“Bought a Flexcell memory foam mattress topper to help...”
Written on: 17/10/2009 by melitagorman (1 review written)
Bought a Flexcell memory foam mattress topper to help me sleep-its had the opposite effect, making not only my hips hurt but my back ache! Within a few days its become lumpy and no amount of smoothing mad it any better! I returned the first one only to find that the second one was actually worse, was lumpy on the first night. When I phoned the supplier to complain again,I was told that the original topper had been returned to the manufacturer who had found no fault and that it must be my... (read more)
★★☆☆☆
“The breasley flexcell memory foam mattress is very...”
Written on: 07/05/2009
The breasley flexcell memory foam mattress is very poor quality, probably not the worst mattress we have ever bought, but close. Its very hard compared to other foam mattresses I have slept on and really takes some getting used to. (read more)
See next 10 reviews
Showing 1 - 10 of 18 Reviews
☆☆☆☆☆
“The breasley flexcell memory foam mattress is...”
Written on: 08/04/2009 by mavisio
The breasley flexcell memory foam mattress is absolutely poor quality, the worst mattress we have ever bought. An expensive lesson, never ever again!, the mattress collapsed wihtin 4 months. (read more)
☆☆☆☆☆
“The first Breasley Flexcell Memory Mattress lasted 11...”
Written on: 03/11/2008
The first Breasley Flexcell Memory Mattress lasted 11 months and the second mattress lasted 10 months. Never again, I would not recommend it. I do not believe we were just `unlucky`. My Husband and myself are no over weight people, but we`re told this should not have mattered. The mattresses had the same fault, it just caved in where the body part slept giving incorrect posture. We have never suffered from back pain before but we did on these 2 ocassions. Its been horrendous. (read more)
★★★★★
“Very happy, I bought my Breasley 500 Memory Foam...”
Written on: 16/12/2007 by glenpab7 (1 review written)
Very happy, I bought my Breasley 500 Memory Foam Mattress from the internet. I think you are always taking a chance when buying something unseen but this has paid off. My life has changed since the arrival of my new Breasley 500 Memory Foam Mattress. It was delivered vacuum packed and we left it a day to come to its normal shape and I loved it from then on. 90% of my back pain has gone and my wife's hip problem has disappeared altogether. It the best sleep we've ever had. (read more)
★★★★★
“As a life long time back pain suffer, having been...”
Written on: 10/12/2007
As a life long time back pain suffer, having been advised to and slept on a firm ortho. mattress all my life, I was very hesitant to change to a foam mattress, but my daughter, who bought another well known make or memory foam mattress was very keen to try it. That was good, but the Breasley now installed and used for 5-6 weeks is simply brilliant. I get up and out of bed without taking 10 minutes to "pull myself together". 55 years of pain and bad advice from doctors is now over. (read more)
Frankly Speaking's Comment
Written on: 06/07/2010
55 yrs haha ... you either own the company or sell the product... buy a memory mattress and your back gets beter your having a joke.
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★★★★☆
“Breasley give contradictory advice. Cooperative sales...”
Written on: 17/11/2007 by Salisbury (1 review written)
Breasley give contradictory advice. Cooperative sales say NO electric blanket - Breasley say NO Problem!! Who do we listen to? However it is very comfortable - we're pleased with it. (read more)
Hajgh0's Response to Salisbury's Review
Written on: 15/05/2008
Don't know but have you considered contacting your local Fire service for advice?
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★★★★★
“Everybody should have a Breasley Flexcell Memory Mattress”
Written on: 15/08/2007 by ecawood
Everybody should have a Breasley Flexcell Memory Mattress (read more)
★★★★★
“The Breasley Flexcell Memory Mattress is absolutely...”
Written on: 09/06/2006 by 96jde
The Breasley Flexcell Memory Mattress is absolutely outstanding! It is exceptionally comfortable. My back is now twinge free, and I require 1 hour less sleep per night.
It smells a bit for the first week or so, but I highly recommend it. I have a Flexcell 1200 King size. Don't pay more than £400.
(read more)
★★★★★
“Wanted a Tempur mattress but could not afford it,...”
Written on: 01/09/2005 by Caroline999 (1 review written)
Wanted a Tempur mattress but could not afford it, after lots of searching I settled on the the Flexcell 700 from Mattress Online. Very happy, not too soft like some of the others I tried and unlike some rumours I have read I do not sweat on my memory mattress. The Flexcell has a removable cover and came with two free memory foam pillows. It does however smell when first opened but soon disapaeared after a few days. Overall I am very happy and sleep much better. I purchased mine from... (read more)
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Breasley's Comment
Written on: 25/10/2012
Dear Customer,
I am sorry to hear of the problems you had with delivery of your mattress. August is one of our busiest months and 7 to 10 days was our standard lead time.
We are constantly trying to develop our business and recently we have improved tracking of our home delivery service in conjunction with our chosen courier company.