PlusNet Broadband Reviews - www.plus.net

★★☆☆☆
2.0 / 5
540
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

PlusNet current packages available:

Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.

Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.

*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.

Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.

Are you a PlusNet customer? Let us know what you think about their products and customer service.


? Ask our helpful community of experts about this product or company
PlusNet Broadband www.plus.net - Ask a question now

Media Gallery for PlusNet Broadband www.plus.net

PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful Customer Service ”

Written on: 12/02/2016

Terrible company to have to deal with. I've had no working phone for 9 weeks now. I've lost count how many times I've tried to contact them to resolve. The website is really difficult to report a fault to them and the chat online service is robotic and cuts off. Normally 30 minutes wait to get through to someone on the phone, who then does nothing to sort the issue and has no record of previous calls. The broadband is really slow and is always asking you to put in the password again… Read Full Review

Report this review
★★★★★

“Good stable internet”

Written on: 05/02/2016 by Buchanan1948 (1 review written)

Great ISP. Moved to BT for a short time but came back to plus.net. No faults with the line and speeds as expected. I am not using the plus.net router though, as it is a little basic for me… Read Full Review

Report this review
★☆☆☆☆

“Plusnet avoid avoid avoid”

Written on: 30/01/2016 by Remington500 (1 review written)

18 month service contract and router fails exactly 13 months into contract. was told the router is out of contract and was only for 12 months. Plusnet said an engineer was coming and when the router was diagnosed as the problem I rang them to cancel the engineer and they said that no engineer had been arranged. Only for self diagnosing the router issue I would have waited days for an engineer who was never coming. Paying for a service which is not fit for purpose. After HOURS of wasted time… Read Full Review

Report this review
★★★★★

“Tried the cheaper alternative now back”

Written on: 22/01/2016 by peto01 (6 reviews written)

Tempted away by cheaper post office broadband (using talk talk network) and the contention ratio every evening was hopeless as was customer service. Had to exit the contract early, and moved back to plusnet Price almost the same with the new 18month free broadband, and inexplicably I now have a faster connection than I have ever had before, at all times of the day … Read Full Review

Report this review
★☆☆☆☆

“Poor Service Diabolic Accounts”

Written on: 18/01/2016 by 305Mendoza (1 review written)

I waited 32 minutes for the operator and another 25 minutes to reach the correct department. 

On another occasion received out of the blue email saying my direct debit isn't working. Plusnet couldn't say why the direct debit is not working so they reset the direct debit. 

Unfortunately Plusnet sent the email to me too late for next invoice date. No, couldn't pay in advance must pay on invoice date and have 24 hours, no later or in default so affects credit rating. 

I cannot pay by phone anymore
Read Full Review

Report this review
★★★★★

“Excellent service,price and speed”

Written on: 11/01/2016 by Jazlynnq311 (1 review written)

Switched over from BT six months ago. The switch happened seamlessly, but a week or two later the line died. A quick call to Plusnet brought a BT engineer a few days later and a weather worn junction box was found to be the cause. I have been enjoying consistent speeds of 38 Mbps ever since and now pay half the monthly BT price. … Read Full Review

Report this review
★☆☆☆☆

“Why didn't I read the reviews first?”

Written on: 01/01/2016 by tyma (1 review written)

Unbelievably Which recommended Plusnet so we switched to them from BT. They do not do credit checks so impose an arbitrary credit limit of £50 per month. Bangkok airways cancelled our flight and it took a couple of expensive calls to Thailand to sort it out. The result? We were cut off and had to pay a fine to be reconnected. Now we have to wait over a year to leave… Read Full Review

Report this review
★☆☆☆☆

“don't do it! ”

Written on: 24/12/2015

From the very first moment we signed up it has been the worst service we have ever received from any company. The price was reasonable which was the reason we changed to plus net, but for that price we've had the phone line stopped working 3 times, periods of no internet and numerous other problems. On average there has been some sort of problem every month for the last 12 months, and in the first 3 months we were on the phone to them every week. They promise to call back, they never do. When… Read Full Review

Andyst79's Comment

Written on: 25/12/2015

Sums them up perfectly, would avoid like the plague. Spend that much time on hold going round in circles you just give up in the end. Its Christmas Day & not even got any WiFi kids cant play their new games!

Reply to this comment

Vernonpassmore's Comment

Written on: 08/01/2016

Thank you was considering joining them before reading this!

Reply to this comment
Report this review Read 2 Comments
★★☆☆☆

“Nearly 1 hour wait on the phone today”

Written on: 11/12/2015 by AndreasMoody (1 review written)

I upgraded to Broadband Infinity as my web connection disconnected every 2 hours. I was told something on the property was causing this fault. When he arrived the engineer commented that the 'master box' wasn't wired properly. He repaired it and informed me that the router and modem must be connected downstairs. What I didn't realise was that my upstairs desktop which was connected to the phone line didn't have wireless and I am now unable to use it. After almost an hours wait on the phone… Read Full Review

Report this review
★☆☆☆☆

“rubbish”

Written on: 10/12/2015 by AbbigailRay337 (1 review written)

cant comment on broadband speeds, phone or bills. I ordered broadband and phone on 16/11/15 for a my new home. After their rep made an error in recording my e mail led to an initial delay, plusnet escalated my order, and we received a text to say it would be done on the 3/12/15. My wife waited in all day for the engineer (their info says they charge £50 if you are absent when they come)Called and waited over an hour to find that BT have rescheduled my connection. Another date would be made. We… Read Full Review

Report this review
★☆☆☆☆

“Not Near - Very Far away”

Written on: 09/12/2015 by smartsnw (1 review written)

Hi I am sorry, but i am appalled by the customer service you are providing. - A day before you advised my internet service was cut by my current supplier. - Your phone support in early afternoon told me my wait would be at least 45 minutes !!!!!! - I contacted your online chat by connecting PC to phone hotspot and eventually got through on your well advised wait system, (2minute waiting update on position in queue) - I was advised that you may be able to connect me early. Good sign - With a… Read Full Review

Report this review
★☆☆☆☆

“Truly Awful”

Written on: 01/12/2015 by Dogmad (33 reviews written)

I've been with plusnet for over 10 years, always been good, sorting out problems quickly, and easy to get hold of. Recently my broadband contact came to an end, they called me and persuaded me top renew on what I thought was a good deal, thought no more about it until my first bill arrived and was £10 to much. Tried phoning them and couldn't get through, I eventually managed to speak to someone through their virtual assistant on their Web site, thru couldn't help and said it would be… Read Full Review

Report this review
★☆☆☆☆

“Truly Awful”

Written on: 01/12/2015 by Dogmad (33 reviews written)

I've been with plusnet for over 10 years, always been good, sorting out problems quickly, and easy to get hold of. Recently my broadband contact came to an end, they called me and persuaded me top renew on what I thought was a good deal, thought no more about it until my first bill arrived and was £10 to much. Tried phoning them and couldn't get through, I eventually managed to speak to someone through their virtual assistant on their Web site, thru couldn't help and said it would be… Read Full Review

Report this review
★☆☆☆☆

“AWFUL”

Written on: 01/12/2015 by darkbluerose (3 reviews written)

When I switched to Plusnet they told me it was the cheapest available and the speed of the internet was great for my area. The first bill was explained and I agreed at the slightly higher than normal price as there was a charge for the router. The next bill came as a massive shock as it was ridiculously high. As was the bill after that. Speaking to them today they went through all the charges made on the account and all the phone calls I had apparently made. (I had made probably 2 of the calls… Read Full Review

Report this review
★★★★☆

“No real issues”

Written on: 26/11/2015 by Gallagherbx488 (1 review written)

I came on here as I was thinking of changing my broadband and phone suplplier and wanted to check out the competition and was amazed at how lowly plusnet scored. I've been with them for about 7 years and although I've had a few problems with connection etc I've never had a problem getting it sorted. The only thing to remember is that you need to keep an eye on your package (oh hello!) and call them when it seems like you're not getting the best deal you can. They have always given me a better… Read Full Review

Report this review
★★★★☆

“So far so good!”

Written on: 18/11/2015 by TiagoCardoso (1 review written)

Easy to register and set up. Responsive costumer service and handy automated messages that give update on the status of the order. So far no problems… Read Full Review

Report this review
★☆☆☆☆

“No Customer Service Technical Help ”

Written on: 12/11/2015 by itbob32 (1 review written)

Been trying for over a week to contact Plusnet Tech help to no avail been on hold for a total of 12 hours 38 mins in total still not managed to get through constantly on hold ,must have listened to "This Is The Way To Amarillo" at least 30 times… Read Full Review

Report this review
★★☆☆☆

“Right Farce to sign up Due To Incompetent Staff”

Written on: 07/11/2015 by techknowviking (2 reviews written)

Signed up for Plusnet Fibre home phone on-line September booked technician to arrive at my house for 3 weeks (to fit fibre at my telephone socket) .Technician did not arrive despite ringing up previous day and told he would be arriving between 12:00 - 18:00 hrs . Technician never arrived so rang Plusnet ,after a 30 minute told Fibre wasn't available in my area NO APOLOGY and a wasted day off work sothis contract had to be cancelled . Anyay despite the poor service signed up for ADSL Broadband… Read Full Review

Report this review
★☆☆☆☆

“poor customer satisfaction”

Written on: 06/11/2015 by HenryMunoz499 (1 review written)

When I had a problem with my internet it took over half hour to speak to someone on the phone. The staff are not helpful and do not always explain things correctly. Make sure you keep a record of all calls and information given. I would not recommend them to anyone. … Read Full Review

Report this review
★☆☆☆☆

“DO NOT TOUCH!”

Written on: 03/11/2015 by KatelynnReynolds (1 review written)

OMG what an awful company. Signed up to a "deal" but within days of doing so the bill was alot larger then advised. Logged onto my account but unable to make any changes or contact someone. So called, They answer after 20 minutes said "oh i need to put you through to another department" but the phone never get answered after 1 hour 30 minutes. I even tried to chat online and somehow managed to go from 18 to 20 (thought it went down NOT up). Still unable to cancel so have now wrote. Not holding… Read Full Review

Report this review
overview