PlusNet Broadband www.plus.net Reviews
Summary
PlusNet current packages available:
Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.
Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on
area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.
*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.
Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.
Are you a PlusNet customer? Let us know what you think about their products and customer service.
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Latest Reviews
★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 10/06/2013 by AVOID-PLUSNET
I decided to use Plusnet. Over the 12 month contractual period I had constant signal failures. My modem was very temperamental, if it got nudged it would lose signal!!! After 6 months of complaining Plusnet replaced my modem and offered me a partial refund for my first 6 months. This however never happened. My bills went up. My new modem had the same issues as the old. In that it doesn't work consistently . Also you only get 60gb allowance a month, so if like me you have a listed building... (read more)
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★☆☆☆☆
“Horrible”
Written on: 17/05/2013
Just awful. They screwed up my broadband order, and told me I'd have to wait another 5-7 days (I'm still waiting, so who knows when I'll get it). They made no attempt to improve the situation - telling me that's just the way it is, or to make amends/make the situation better. Staff are rude and unhelpful; and each of the many times I have rung - at all sorts of times of day, and to speak with different departments - minimum waiting time has been 20 minutes - sometimes more. Exasperated, I... (read more)
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★☆☆☆☆
“They need to change name Minusnet”
Written on: 30/04/2013
They are called "customer services" but that name does not represent what they do. They never want to help just move you on, until you just give in and wait for the day when you can move to another supplier of broadband. Avoid them at all costs. (read more)
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★☆☆☆☆
“Just Plain Greedy”
Written on: 19/04/2013 by SiBear (1 review written)
I have been with Plusnet for approx 4 months, in that time they have over charged me and taken moneys they were not entitled too on 3 occasions, they even have charged me £1.50 for not paying by Direct Debit when I paid by Direct Debit, still fighting to get my money back on that one. I thought BT where bad but compared to Plusnet they are not so Bad, at least they compensate you when they mess up, Plusnet can kiss my bum the arrogant SoB even break there own terms, Thank God for Ofcom (read more)
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★☆☆☆☆
“Horrible money suckers”
Written on: 18/04/2013 by mukil (1 review written)
I took a monthly contract where I need to pay around £55 including 1st month charge. Till 2 months, there was no service provided. I wanted to cancel my account. They asked for £23 pounds again. Remember, there was no service provided. I dont want to pay this amount as it is clear that these guys are bugging money without providing any service. There was a dispute for 2 weeks. At last, they closed my account saying that I dont need to pay anymore. But again, after 1 month, I received a... (read more)
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★☆☆☆☆
“Hopeless, inefficient beyond belief”
Written on: 17/04/2013
I'm now in my fourth week of NO broadband following so called upgrade to fibre. The help desk operate on a 72 hour response (and that's the best they can do - I've been 'escalated' so they say!). OK something's not working BUT the frustration of continually having to 'push the button' to move things along. I even wrote (as they broke the landline too briefly) to the CEO but he passed it back to the poor guys on the tech support side who hands are tied by their 72 hour no response system!... (read more)
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★☆☆☆☆
“VERY POOR CUSTOMER SERVICES”
Written on: 08/04/2013
After moving, I tried to cancel my contract/account. Phoned up on a Sunday. The department I needed to speak to was closed. Plus Net called me back just after 10am on the Monday as requested. I was then put through to the wrong department. Then put on hold again. Total time in the que was 50mins. Still no answer. I then called back after 15mins and told the wait time was 30mins to be put on hold. I asked if they could call me back but was told that they could not make out going calls. I... (read more)
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★☆☆☆☆
“Not Impressed”
Written on: 05/04/2013 by Looserly
I signed up for FTTC from Plusnet as our ADSL could only manage 3Mbps maxed out. I only applied because Be are in the process of being swallowed by the Murdoch empire, which is a real shame. They don't tell you much about the fact that once you sign up all communication will be through their site, which I don't like, unless you specifically tell them to use your existing email address, which when I found it, I turned on. Plusnet offered me three dates, I asked for PM installations. I... (read more)
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★☆☆☆☆
“Plusnet Broadband”
Written on: 05/04/2013
I always say you never really know a company till you have a problem with their service. Four weeks ago I moved, I still have no broadband. Everytime I call Plusnet I'm told I need to speak with Technical and it's around a 40min wait. 40 minute wait!!! I was told to put the phone on loudspeaker and have a cup of tea and wait. This is disgusting service. What other company operates in this maner? I called three times today and each time waited around 20minutes and got so fed up put the... (read more)
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★☆☆☆☆
“AVOID! Do not make the same mistake as me!”
Written on: 02/04/2013 by knnc (2 reviews written)
Joined Plusnet when we moved house as are current provider Talktalk would not let us take are home number with us when we moved. But within weeks of been with Plusnet are phone line went down for a whole 6 weeks. There customer services consist of online posts, they never call! I made several complaints to them and in the end I complained to cisas who awarded me £150 in compensation. I am now eagerly waiting for my contract to finish as they have never provided broadband speeds... (read more)
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Showing 1 - 10 of 443 Reviews
★★★★☆
“new customer to plusnet”
Written on: 30/03/2013
we have only been with plusnet for just under a year;and when i have a problem or need help with any thing to do with phone or computer;the plusnet people are very helpful.i am very satisfied with the sevice .thanyou alison robinson. (read more)
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★☆☆☆☆
“DISGUSTING - AVOID ”
Written on: 28/03/2013
I don't even know where to start!!! disgusting abusive support. they charge extra money - lucky if you realise, they don't help and if you need help and ring the helpline you will end up being on the phone for 2 hours and then you get cut off!!!! never in a million years I will join them again! (read more)
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★☆☆☆☆
“AVOID LIKE THE PLAGUE!”
Written on: 20/03/2013 by mark-mark
Unreliable and slow broadband, which does not justify the high price. I know they advertise as a cheap broadband provider but that is a blatant lie - useless swindlers, they should be sued: monthly price was increased twice during my contract. My only regret is that I did not leave earlier. Customer service is appallingly incompetent: I complained twice about a problem with the usage allowance got only vague replies. The problem was never solved. Having no internet or phone is better than... (read more)
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★☆☆☆☆
“AVOID AT ALL COSTS!!!!!”
Written on: 19/03/2013 by Vickylayton (1 review written)
A month ago i had the unfortunate experience in dealing with plusnet, since then after i change my mind and cancelled the contract before it even began, as they put the price up after agreeing it with me. They then slammed my line (meaning they took it over still without my permission), then they demanded payment and even threatened me with the debt recovery people, this is still going on and it has been just one nightmare after another. I just wish i had never heard of them, they are just... (read more)
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★☆☆☆☆
“Plusnet 123 Call Charges”
Written on: 16/03/2013
I just recently left PlusNet due to continuous billing of 123 call charges that I never make. It took series of aggravating letters to PlusNet customer service and then another series of aggravating letter to PlusNet escalation complaint department to resolve the issues. I was with PlusNet for 2 years on and off, every month 123 call charges is added to my itemised bill, these 123 calls are always dialled either in the middle of the night while asleep or when I’m out of my property for... (read more)
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★☆☆☆☆
“DON'T WAIST YOUR TIME WITH PLUSNET”
Written on: 15/03/2013 by planethealer (2 reviews written)
don't waist your time or money swapping to plusnet NOTHING BUT HASSLE AND PROBLEMS FROM OCTOBER 2012 WHEN CHANGING OVER TO PRESENT MARCH 2013. Didn't bother to advise us of the answer machine (nor ask) engaged tone and an answer machine of our own which didn't work for over 4 months. it took constant emails and complaining about the telephone and internet going off and explaining about engaged tone and a BT ENGINEER TO COME OUT AND FIGURE IT OUT. CANNOT GET THROUGH TO ANYONE TO SPEAK TO ONLY... (read more)
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★☆☆☆☆
“Don't go there”
Written on: 14/03/2013
Awful. Waited 3/4hr on phone waiting. Promised it would all be sorted next day. Wasn't! Phoned again waited 10mins, again promise. Nothing. Tried phoning again, no respouse. When I got in touch with phone view they said it was the weather. Cancelling (read more)
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★★★★★
“Amazing”
Written on: 14/03/2013
Ive had Plusnet broadband for 6 months and it has been perfect. Its worked constantly! I was originally on the 60GB but as I was going over the limit Plusnet offered me an unlimited package for the same price. As for the speed, I use to be on demon broadband and I got about 4Mb down 0.30Mb up, Now with plusnet I get 6Mb+ down 0.80Mb Up! Only called the support team once but they seemed quite good. So far its been flawless for me. I hope it stays that way. (read more)
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★☆☆☆☆
“The Honeymoon's Over”
Written on: 11/03/2013
Once upon a time, I joined Plusnet as they had slick marketing and good reviews. All was ok, until you get caught put by the little things like throttling the speeds, call charges because I was 0.02 seconds over the inclusive period, and the best bit moving house. I say moving house, but I actually moved abroad. They wrote and emailed me about a £1.40 charge, yes, amazing, I'm sure their own charges for peoples' time far exceeds this. I cancelled my direct debit, had to pay the final... (read more)
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★★☆☆☆
“Poor customer service”
Written on: 01/03/2013
I have experienced considerable problems getting through to their call centres. At times the recorded message spoke of 20 minute waits and I have just been told that I would have to wait for 10 minutes, After 18 minutes I was cut off. My last email enquiry resulted in an incomprehensible response. Too much of my time has been wasted.Not impressed. (read more)
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Showing 11 - 20 of 443 Reviews
★☆☆☆☆
“Terrible service, terrible customer service”
Written on: 21/02/2013
I signed up for Plusnet because it was cheap. Now I know why... I have used many internet service providers in a variety of different countries but Plusnet was the worst by a long, long way. Slow, frequently cutting out, ongoing problems never resolved. So I left - cancelled my contract nearly two months ago now, service completely (rather than intermittently) cut off for more than a month. Yet they are still trying to take direct debits for a service that has been cancelled for ages (I... (read more)
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★★★★★
“Superb technical support”
Written on: 20/02/2013
Just joined 2weeks ago.I was having problem connecting Internet to my laptop wirelessly although I have no problem with other device such as iPad and Blackberry..First person I spoke was complete useless and basically I was told my computer is too old to support plusnet wifi system and not interested in helping me at all. I knew there was a solution to this and 4 hours later, rang up technical support number again. It was very nicely sounded lady called Maggie this time and I explained my... (read more)
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★★★★★
“Excellent Service”
Written on: 18/02/2013
Changed from Orange (EE, orange were rubbish), changed to Plusnet Fibre, service, installation and speed excellent. In my area i get 77.56 through fibre, would recommend Plusnet. (read more)
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★☆☆☆☆
“Unreliable and Frustrating.”
Written on: 07/02/2013
This was simply the most unreliable internet I have ever had. It would go down at least 10 times a day, meaning I would constantly have to keep restarting it. I would be doing my work online, and boom the internet would go down, and everything I had been looking at/doing was lost. On top of that, it is very expensive and not even that good. I find it very annoying seeing all of these T.V adverts claiming that they are 'reliable' when they clearly are not. Would strongly advice that you DON'T... (read more)
Visit plus.netAnonymousguy's Comment
Written on: 16/02/2013
look at number 2 - all broadband providers try and stabilise your speed during the first 10 days, and during the first 10 days your wireless router will occasionally re-start.
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★★★★★
“5 years and counting”
Written on: 07/02/2013 by ChristofJones909
We've been with PlusNet for 5 years now... I stumbled across these reviews and was a bit shocked, as we've never had any problems! Yes, they charge £5 per 5Gb you go over your allowance, most providers charge you, and they email you with repeated warnings about your allowance. Plus you can check your usage online. We've just moved to unlimited - or rather, I changed to unlimited online and was told it'll start at the next billing date. All the info is there! Either way, I'm a happy... (read more)
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★★☆☆☆
“Charges to close account”
Written on: 06/02/2013 by Kaukwa (1 review written)
I have just been charged £25.00 to close my account. Will not be going back to PlusNet when we get a place of our own and need to get a phone and Broadband. Well done PlusNet!!!!!! (read more)
Visit plus.netTimalay's Response to Kaukwa's Review
Written on: 06/02/2013
This standard change BT implement.
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★☆☆☆☆
“not to be trusted”
Written on: 05/02/2013 by boabby
I am an existing customer and phoned them on 31/12/12 to see if they had any better deals, i was on 40gb for 17.99 they said we will give you unlimited for 16.99 but you must take out new contract 12 months, so i told the kids etc were are on unlimited use your tablets etc as much as you want. I checked my bank account 3 weeks later and find plusnet have taken 66.99 , 50 gb over my allowance at £5 per 5gb. I called them and they said it goes unlimited from the next billing date which they... (read more)
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★★★★★
“Been with them 15 years. Fantastic.”
Written on: 04/02/2013 by frimleyfrodo
I've been with Plusnet since I first had internet 15 years ago. I have had very few problems and those I have had they have fixed quickly after opening a service ticket with them or calling them on their free number. I was getting irritated with their 60GB monthly cap and was on the verge of leaving in January, then the service changed to unlimited and I'm happy to remain a customer. No company is perfect and as with all ISPs some of the hardware faults are outside their control, however I... (read more)
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★☆☆☆☆
“Horrible horrible service”
Written on: 24/01/2013
After seeing their offers thought ok good prices, very good services, service centres Uk based cant get better than that. In fact that was a dream i mean nightmare. Soon as i signed up problems started. Transfer of my line took kept on getting cancelled and delayed, line problem couldn't get resolved with their suppliers, money was withdrawn from my account and nobody knew what the hell was going on. For gods sake they're in England with service like a third world country. In the end... (read more)
Visit plus.netTktk1's Comment
Written on: 28/01/2013
england is not a developed country where 50% of people don't work but simply live on benefits ! in the so called " third world countries " every one earn their bread !!
BTW some of the 3rd world countries are far better than your england
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★☆☆☆☆
“Terrible Company Do Not Use”
Written on: 19/01/2013 by RyanLondon (1 review written)
Plusnet have terrible customer reviews. There is reason. I wished I checked the reviews before i signed up. They charge you extortionate fees when you go over your broadband limit. Don't use them. Complete waste of time. Seriously, I have never regretted a broadband company as much as I have regretted plus net. (read more)
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Showing 21 - 30 of 443 Reviews
★★☆☆☆
“Terrible customer service ”
Written on: 19/01/2013 by DraculasDescendant (1 review written)
After the router came, couldn't set it up because it didn't connect automatically like it said it would in the instruction manual and then didn't tell me what to do. After ringing them they asked for the 2nd and 9th letter of my password.... It only had 8 digits. I then find out they've changed my password and was very frustrated with them. After this years contract runs out, I'm going elsewhere. Wouldn't recommend, cheap but terrible... (read more)
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★☆☆☆☆
“Bullied into moving to them after order was not cancelled”
Written on: 17/01/2013 by mick7519 (1 review written)
I ordered Fibre Broadband with PlusNet and was given an installation date. This was then changed to an inconvenient date so I rang back up and cancelled. I was told I would be refunded and that my current internet provider would still be covering my phone line and broadband. The problems started when on the inconvenient date PlusNet still took over my line and had not cancelled the order. Because the new router had not been sent out I was then left with a phone line and a dead broadband... (read more)
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★☆☆☆☆
“Plenty of cause to despise Plusnet”
Written on: 14/01/2013 by PJWprive1
I've been with Plusnet since their very early days paying £21.99 per month for what I thought was unlimited usage. Imagine my surprise when I got an email saying I am close to my 13gb limit and they will slow my speed. Then when I enquired why this is so and said I was considering switching elsewhere they had magically launched a £4.99 per month jobby this month. As I was so cheesed off with them (and Talk Talk as part of PN by the way) I just asked for my Mac code please. Surprise... (read more)
Visit plus.netJhardarce's Response to PJWprive1's Review
Written on: 22/01/2013
TalkTalk is NOT a part of PlusNet. The write of the above is wrong. PN is part of BT. TalkTalk owns AOL and Tiscali (all three being rubbish).
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★☆☆☆☆
“Very steep charges”
Written on: 08/01/2013
I was attracted to Plusnet by the 'best provider' recommendations I had seen. I have found them to be awful, I'm afraid. I recently moved house, and arranging transfer of the phone and broadband was a nightmare. Like other reviewers, I found the help line hard to access and ineffective. Worse though, is their charging strategy. The bills are always higher than they should be, and although I have now transferred to a different company they are continuing to bill me for amounts way above what... (read more)
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★☆☆☆☆
“Changing to plusnet was the biggest mistake I have...”
Written on: 08/01/2013 by Wacspit (1 review written)
Appalling customer service, poor broadband speed, and very difficult to cancel contract. All smiles and very helpful until you have signed on the dotted line - then quite apalling customer service. (read more)
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★☆☆☆☆
“useless customer service”
Written on: 07/01/2013
absolute garbage. thought i would save a few quid by moving from o2.. worst mistake ever. i have had issues from the first week i got connected now in my third month and still not sorted. customer service are just a bunch of muppets.. avoid at all cost (read more)
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★☆☆☆☆
“Awful customer service ”
Written on: 04/01/2013 by Stephrichroberts
We were with plusnet for 2 years then we came to move house and also move the service, wow what a hasstle, I was fed up with ring the 'house move' team and holding for 30 mins a time, they say they wish to keep you informed by texting and emailing you progress each day, but the emails make no sense all they do is make you want to call to make sure it's all heading in the right direction, eventually after 2 hrs wasted time this morning I have cancelled, appearntly they are owned by bt so am i... (read more)
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★★☆☆☆
“Very disappointing service...”
Written on: 31/12/2012 by RJCW (5 reviews written)
This is a fabulously marketed service, ticking all the boxes customers might need / expect. However, the reality is that this company is not meaningfully better than its closest rivals. We signed up to an offer which, we believed would be ongoing. However, without any notice, Plusnet significantly increased the monthly charge without any notice. Trying to get through to Customer Services takes at least 20 minutes...and then there is the battle of trying to explain simple concepts to... (read more)
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★☆☆☆☆
“Utter garbage”
Written on: 29/12/2012 by SecretSam (1 review written)
Slow, unreliable, hopeless modem, useless customer service - need I go on? Recommended by Father in Law but he's clearly not a demanding user. Avoid like the plague. AWFUL. (read more)
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★☆☆☆☆
“BROADBAND AND PHONE ”
Written on: 21/12/2012
Broadband not as as good as made out to be say no more its bloody BT sister company and BT is useless so Is PLUSNOT SPEEDS are useless also suppose To be on 16mbps LUCKY To see THAT speed like friggin dial up not broadband If you thinking of joining these cowboys then think again you be mad . maybe cheap but ive been with them over 2 months and ive seen more disconnections and speed never increases after there so called 72 hours absolute rubbish . (read more)
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Showing 31 - 40 of 443 Reviews
★☆☆☆☆
“AVOID LIKE THE PLAGUE”
Written on: 19/12/2012 by aquick (1 review written)
I don't normally get moved enough to write a review, especially a negative one. I had previously been a customer for 8 years with Plusnet. Their service was passable in the days of 56k modems. In short their Broadband is sporadic, slow and basically usuable in todays world. They tie you in and they charge more just to leave. I'm so upset at the whole experience that should I meet someone in person who works for Plusnet I will feel compelled to just move away shaking my head. Utter utter con... (read more)
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★☆☆☆☆
“Rip off”
Written on: 05/12/2012 by jimbo180163 (2 reviews written)
When it come to leaving plusnet i ended up having to pay a total of £72.50, got i touch with customer services, and they said there was nothing they would do, bearing in mind i was OUT OF CONTRACT, so be worn d they will rip you off with there hidden charges they don't tell you about (read more)
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★☆☆☆☆
“Unreliable connections and they really couldn't care less”
Written on: 01/12/2012 by TheOriginalCrowley
I have a small business in the South East of England. When I was setting up less than a year ago, I decided to go with PlusNet as they were the cheapest providers of an uncapped service... Today, less than a year later, I am regretting the decision bitterly. My business is loosing money because I have constant connectivity problems with them, and they really, really couldn't care less. They are rude, unreliable and extremely slow to respond. And when they do, they are really not prepared to... (read more)
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★☆☆☆☆
“TERRIBLE DONT GO WITH THEM”
Written on: 24/11/2012 by Clairek1988
I had a fault with my broadband they sent a engineer out.. he took a day and a half to fix it but.. he didnt fix it it still didnt work the next day i rang i asked for a manager to call me back as i still didnt have broadband and i was paying for it he never called me back so i called again got through to someone who fixed it for a week then it went off again spoke to another manger who also promised to call me never did money was not reimbursed off my account 3 mangers later and an engineer... (read more)
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★☆☆☆☆
“Absolutely appalling broadband and telephone service!”
Written on: 17/11/2012 by angelaactnow
Changed over phone and broadband to Plus Net a few weeks ago, and have regretted it ever since. Prior to the changeover, we never lost the broadband connection and the phone always worked. Since going with Plus Net, we intermittently lose the phone signal (no dial tone) and the broadband service. Someone came out a couple of days ago and supposedly fixed the problem. However, within minutes of his departure, we lost the phone signal completely and the internet speed reduced by 30%. The... (read more)
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★★☆☆☆
“Doesn't live up to the marketing”
Written on: 15/11/2012 by jonsboots
I have been on hold for more than 20 minutes now to cancel. All I want is to have broadband available when I need, kind of like the phone company, nothing fancy. There were a number of issues transferring from my old ISP and then things smoothed out for a while. It was never great and when there was a problem with their equipment recently it took TWO WEEKS to get someone out to fix it. Now I have to pay £25 and an additional 10 days cancel even though I want it cancelled today. I liked... (read more)
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★★★★★
“Don't understand the negative reviews!!”
Written on: 14/11/2012 by ADHC (1 review written)
We switched to Plusnet from Demon when we moved house. Tech support, customer service etc. has always been first rate. In 4 years, hardly any downtime, and always due to BT hardware failures, which are accurately reported on the site. Speed is good,10-14 MB in spite of our ancient copper and WiFi. As a business customer what is not to like? We have never had any billing problems whatsoever, very helpful connection advice, after the appalling Demon •••••• most impressed. I don't... (read more)
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★☆☆☆☆
“intially cheap but useless and unlimited packages...”
Written on: 30/10/2012
I had intalled intalled Plus net at my retired parents home at London. I myself have BT at home. I assumed that being a BT reseller and subsidiary, they would be alright, how wrong was I on this. On service Thankfully the 12 months contract is coming to an end. Over this period experienced couple of days of no phone service. Internet was intermittant, my parents are fond of watching IPTV (BBC iplayer and ITV player) and could not due to the buffering and slow connection. During the same... (read more)
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★☆☆☆☆
“Worst internet we've ever had. We pay nearly £30 a...”
Written on: 14/10/2012 by heyheyheyhyehhey
Worst internet we've ever had. We pay nearly £30 a month for 'fibre optic' when it won't load iplayer. It's a joke, and they're a joke of a company. Not to mention every time you ring up they patronise you blaming 'the router' that they sent and fitted (twice). I rang again yesterday, waited in line for over an hour for them to blame the router again........ stay away. (read more)
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★★★★★
“Plusnet Fibre broadband”
Written on: 06/10/2012 by Wannell (1 review written)
I have recently changed my broadband service to Plusnet Fibre Broadband and I felt I should write a review of the service I experienced because the reviews I read before taking the plunge do not reflect my experience. I have to say that from start to finish the service had been excellent. Firstly, having signed up to the service, Plusnet kept me fully informed of the progress of the order. When I had to change the installation date I called the Call Centre and got through very quickly. The... (read more)
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Alan2020's Response to mark-mark's Review
Written on: 25/03/2013
I tried for five hours over three days to cancel but still did not get through to the contact centre. Wait time was given as 30mins but after thirty mins i was answered then 'transferred' to another minion.
NBG