PlusNet Broadband Reviews - www.plus.net

★★☆☆☆
2.0 / 5
548
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

PlusNet current packages available:

Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.

Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.

*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.

Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.

Are you a PlusNet customer? Let us know what you think about their products and customer service.


? Ask our helpful community of experts about this product or company
PlusNet Broadband www.plus.net - Ask a question now

Media Gallery for PlusNet Broadband www.plus.net

PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net
PlusNet Broadband www.plus.net

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Gaming was awful on PN”

Written on: 19/05/2016 by LiamCole (5 reviews written)

I'm with a supplier who helped me set everything up properly and give proper service. Plusnet just felt a bit rubbish in comparison. I feel like they were bad because of how cheap they make everything. I heard an advert for their free broadband last week and all the T&Cs talked about traffic management etc - so i got what I paid for. I did like that the support was UK based, but i got passed around a lot when I needed anything. Made me want to rely on forums for help instead… Read Full Review

Report this review
★★☆☆☆

“Disappointed with Plus net”

Written on: 14/04/2016 by RoyGoodall1 (1 review written)

It seems the only way to get help from Plus net is by telephone as they do not give out their E Mail address. The telephone service is very poor as most of the time you have to wait 30 minutes or more to speak to any one. My broad band is only half the speed of my sons who is with BT. I have decided to leave them and they want £98 for me to do so. I will still do so as it will be worth it. … Read Full Review

Report this review
★☆☆☆☆

“Real dishonest broadband from Yorkshire”

Written on: 05/04/2016 by MiloRoche (1 review written)

I was promised installation on 11th of April, I was then told it would be postponed for a week. If they had of told me that from the outset there is a good chance I would not have placed the order. Not a good way to start a relationship by kid selling a product. They refused to compensate me for the time or the inconvience, the only complaints procedure they have is online which is no good if you have not got internet. It also appears they are not covered by the communications ombudsman… Read Full Review

Report this review
★☆☆☆☆

“If it sounds too good to be true it usually is”

Written on: 20/03/2016 by prescott8319 (1 review written)

Changed to plusnet because it sounded like a great deal, £20 a month as opposed to £50 with my existing supplier plus a £50 cashback. Although I was told that the change over from my previous supplier would be seamless that was not the case. Changeover date March 1st came but my router didnt, over the last 20 days I have had numerous phone conversations with customer services.Each 1 took approx 40 minutes to get through, The reps are very friendly, very polite but completely ineffective… Read Full Review

Report this review
★★★★☆

“Reliable fast Fibre (no throttled)”

Written on: 05/03/2016 by BillHudson44 (2 reviews written)

Connection speed on Fibre 14 mb faster than talks Talks supposed 38 mb currently getting 23 mb average compared to talk talk which wss averaging miserly 9 mb with lots of disconnections on same 38mb fibre package… Read Full Review

Report this review
★☆☆☆☆

“Shocking service”

Written on: 02/03/2016 by Khalilq256 (1 review written)

After a call to tell PlusNet i'm moving home in 5 days, not a decision me or my partner want but we do need to. As expected, we cannot get fibre optic in the new area. I was offered a low 1-1.5mg speed at the new address for £1 less than what im paying for fibre optic. of course, im not going to continue paying over the odds for next to no internet. at this point I was told I can cancel the whole contract for £210.45 and start again as a new customer and get the next 18 months for free. fed… Read Full Review

Report this review
★★★★☆

“Really good service”

Written on: 22/02/2016 by 368Simmons (1 review written)

I dont know where there is so much negativity from other reviews. I had a good service from this company… Read Full Review

Report this review
★★☆☆☆

“Poor customer service”

Written on: 16/02/2016 by pattijones620 (2 reviews written)

The adverts may portray that Plusnet understand customer service, however the reality is very different. Wait times of over 40 minutes are typical when calling customer services. Systemically poor service, ill thought out processes and rude poorly trained staff… Read Full Review

Report this review
★☆☆☆☆

“Awful Customer Service ”

Written on: 12/02/2016

Terrible company to have to deal with. I've had no working phone for 9 weeks now. I've lost count how many times I've tried to contact them to resolve. The website is really difficult to report a fault to them and the chat online service is robotic and cuts off. Normally 30 minutes wait to get through to someone on the phone, who then does nothing to sort the issue and has no record of previous calls. The broadband is really slow and is always asking you to put in the password again… Read Full Review

Report this review
★★★★★

“Good stable internet”

Written on: 05/02/2016 by Buchanan1948 (1 review written)

Great ISP. Moved to BT for a short time but came back to plus.net. No faults with the line and speeds as expected. I am not using the plus.net router though, as it is a little basic for me… Read Full Review

Report this review
★☆☆☆☆

“Plusnet avoid avoid avoid”

Written on: 30/01/2016 by Remington500 (1 review written)

18 month service contract and router fails exactly 13 months into contract. was told the router is out of contract and was only for 12 months. Plusnet said an engineer was coming and when the router was diagnosed as the problem I rang them to cancel the engineer and they said that no engineer had been arranged. Only for self diagnosing the router issue I would have waited days for an engineer who was never coming. Paying for a service which is not fit for purpose. After HOURS of wasted time… Read Full Review

Report this review
★★★★★

“Tried the cheaper alternative now back”

Written on: 22/01/2016 by peto01 (6 reviews written)

Tempted away by cheaper post office broadband (using talk talk network) and the contention ratio every evening was hopeless as was customer service. Had to exit the contract early, and moved back to plusnet Price almost the same with the new 18month free broadband, and inexplicably I now have a faster connection than I have ever had before, at all times of the day … Read Full Review

Report this review
★☆☆☆☆

“Poor Service Diabolic Accounts”

Written on: 18/01/2016 by 305Mendoza (1 review written)

I waited 32 minutes for the operator and another 25 minutes to reach the correct department. 

On another occasion received out of the blue email saying my direct debit isn't working. Plusnet couldn't say why the direct debit is not working so they reset the direct debit. 

Unfortunately Plusnet sent the email to me too late for next invoice date. No, couldn't pay in advance must pay on invoice date and have 24 hours, no later or in default so affects credit rating. 

I cannot pay by phone anymore
Read Full Review

Report this review
★★★★★

“Excellent service,price and speed”

Written on: 11/01/2016 by Jazlynnq311 (1 review written)

Switched over from BT six months ago. The switch happened seamlessly, but a week or two later the line died. A quick call to Plusnet brought a BT engineer a few days later and a weather worn junction box was found to be the cause. I have been enjoying consistent speeds of 38 Mbps ever since and now pay half the monthly BT price. … Read Full Review

Report this review
★☆☆☆☆

“Why didn't I read the reviews first?”

Written on: 01/01/2016 by tyma (1 review written)

Unbelievably Which recommended Plusnet so we switched to them from BT. They do not do credit checks so impose an arbitrary credit limit of £50 per month. Bangkok airways cancelled our flight and it took a couple of expensive calls to Thailand to sort it out. The result? We were cut off and had to pay a fine to be reconnected. Now we have to wait over a year to leave… Read Full Review

Report this review
★☆☆☆☆

“don't do it! ”

Written on: 24/12/2015

From the very first moment we signed up it has been the worst service we have ever received from any company. The price was reasonable which was the reason we changed to plus net, but for that price we've had the phone line stopped working 3 times, periods of no internet and numerous other problems. On average there has been some sort of problem every month for the last 12 months, and in the first 3 months we were on the phone to them every week. They promise to call back, they never do. When… Read Full Review

Andyst79's Comment

Written on: 25/12/2015

Sums them up perfectly, would avoid like the plague. Spend that much time on hold going round in circles you just give up in the end. Its Christmas Day & not even got any WiFi kids cant play their new games!

Reply to this comment

Vernonpassmore's Comment

Written on: 08/01/2016

Thank you was considering joining them before reading this!

Reply to this comment
Report this review Read 2 Comments
★★☆☆☆

“Nearly 1 hour wait on the phone today”

Written on: 11/12/2015 by AndreasMoody (1 review written)

I upgraded to Broadband Infinity as my web connection disconnected every 2 hours. I was told something on the property was causing this fault. When he arrived the engineer commented that the 'master box' wasn't wired properly. He repaired it and informed me that the router and modem must be connected downstairs. What I didn't realise was that my upstairs desktop which was connected to the phone line didn't have wireless and I am now unable to use it. After almost an hours wait on the phone… Read Full Review

Report this review
★☆☆☆☆

“rubbish”

Written on: 10/12/2015 by AbbigailRay337 (1 review written)

cant comment on broadband speeds, phone or bills. I ordered broadband and phone on 16/11/15 for a my new home. After their rep made an error in recording my e mail led to an initial delay, plusnet escalated my order, and we received a text to say it would be done on the 3/12/15. My wife waited in all day for the engineer (their info says they charge £50 if you are absent when they come)Called and waited over an hour to find that BT have rescheduled my connection. Another date would be made. We… Read Full Review

Report this review
★☆☆☆☆

“Not Near - Very Far away”

Written on: 09/12/2015 by smartsnw (1 review written)

Hi I am sorry, but i am appalled by the customer service you are providing. - A day before you advised my internet service was cut by my current supplier. - Your phone support in early afternoon told me my wait would be at least 45 minutes !!!!!! - I contacted your online chat by connecting PC to phone hotspot and eventually got through on your well advised wait system, (2minute waiting update on position in queue) - I was advised that you may be able to connect me early. Good sign - With a… Read Full Review

Report this review
★☆☆☆☆

“Truly Awful”

Written on: 01/12/2015 by Dogmad (33 reviews written)

I've been with plusnet for over 10 years, always been good, sorting out problems quickly, and easy to get hold of. Recently my broadband contact came to an end, they called me and persuaded me top renew on what I thought was a good deal, thought no more about it until my first bill arrived and was £10 to much. Tried phoning them and couldn't get through, I eventually managed to speak to someone through their virtual assistant on their Web site, thru couldn't help and said it would be… Read Full Review

Report this review
overview