PlusNet Broadband Reviews - www.plus.net

★★☆☆☆
1.9 / 5
572
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

PlusNet current packages available:

Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.

Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.

*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.

Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.

Are you a PlusNet customer? Let us know what you think about their products and customer service.


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Latest Reviews

★☆☆☆☆

“Apalling Webmail”

Written on: 23/03/2017 by Woodward344 (1 review written)

I have patiently waited for 9 months for Plusnet to improve their Webmail, but the service is appalling. I have been trying to reply to emails this evening, but it has been impossible… Read Full Review

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★★☆☆☆

“customer services chat finishes at 9pm which is too early”

Written on: 17/03/2017 by Ferguson115 (1 review written)

In this day and age customer support finishing at 9pm is unacceptable. The alternative seems to be the phone. No email facility? I despair… Read Full Review

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★☆☆☆☆

“false information and lack of interest in customer care”

Written on: 09/03/2017 by MarkPuri (2 reviews written)

I have been plusnet customer for over 3 years. Recently they upgraded to optic fibre in my area. the day they were to upgrade, plusnet was going to send me new hub, although upgrade went ahead and new hub never arrived, after calling them we were told that company had upgrade too early and new should with us in next 24 hours, 3 days later been told we have sent another hub, no internet for 3 days, I have kids suppose to be doing exam revisions, I am recovering after brain surgery. we are told… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 26/02/2017 by RJCW (9 reviews written)

These people constantly take "extra money" for apparent use outside of allowance. We have to constantly call them and challenges the extra charges, which are always refunded as they are always unjustified. This is presumably how they make their money, by creaming off small sums from a large number of people. We did not choose Plusnet...unfortunately, they bought Life Mobile, so our account was transferred to them. As soon as we have an opportunity to leave, we will do so… Read Full Review

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★☆☆☆☆

“Deliberately terrible customer service”

Written on: 16/02/2017 by Cristoferc137 (1 review written)

Not sure what's gone wrong with Plusnet but avoid like the pleague. 1 hr on the phone to customer service and no answer..A BT wolf in sheeps clothing. Can't wait to escape… Read Full Review

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★☆☆☆☆

“Terrible email service & go through hoops to complain”

Written on: 30/01/2017 by aceChipping (1 review written)

My email service got taken over by them years ago but last year the service has occasionally been impossible slow to use. Last two months has been atrocious; having to sit staring for 5 mins just to see if an email gets sent or gets dumped so I need to type it again. They've been posting status messages about problems for two months with promises of fixing soon but the problems continue. This is an email service. Its only ever supposed to be out for a few hours or a day, not two months. Its… Read Full Review

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★☆☆☆☆

“wolves in sheep clothing”

Written on: 29/01/2017 by britishconsumer (19 reviews written)

I have two properties, A and B. Property A is with Virgin and B is with Plusnet (PN) set up by my lodger few years ago, in this name. To ease accounting, I decided to change both properties over to Plusnet under my name to ease management and accounting. What a BIG mistake! Property A I was told I need to pay for an engineer to run a separate cable from the street box into a socket in my apartment. I agreed to that. An appointment was made for this engineer call, we arranged for someone to be… Read Full Review

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★★★★★

“3 years in and still perfection”

Written on: 29/01/2017 by Greenius (1 review written)

I'm astonished to see that Plusnet only have 2 stars here. They have been fantastic for me from right before I signed up to present. They managed to change my allocated phone number with them to the one I wanted, they answer the phone in no time, they speak and understand English, (not a foreign call centre for a welcome change), they gave me an unbelievably good deal and their website works well, although I'm only there once in a blue moon. Thankyou Plusnet… Read Full Review

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★★★☆☆

“OK, but seem to be on the slide”

Written on: 28/01/2017 by daveinbrum (7 reviews written)

Plusnet make a big thing of their customer service, and I've certainly encountered worse in the phone/broadband sector, but they do seem to have got worse over the past year or so. Annoyingly, they have got rid of their web form, which was a handy way to report non-urgent issues at your convenience, and the queues when you phone them seem to be getting a lot longer, maybe because more people now have to call them for that reason. When you do get through, their staff are generally helpful, but… Read Full Review

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★★★★☆

“3 years with Plusnet has been good so far...”

Written on: 16/01/2017 by wallslondon (2 reviews written)

I was surprised to see such poor reviews for PlusNet. I've used them for three years with no problems so far. Good value for money and good broadband speed. I'm currently getting around 9mb/s on standard broadband which is great… Read Full Review

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★☆☆☆☆

“If you value time & money - AVOID !!!!!!!!!!”

Written on: 09/01/2017 by 146Conrad (1 review written)

These pathological liars are a next level rip off. After being a loyal customer for 2 years, they hit you with a charge to stop - despite over a months notice and telling you there will be NO charges. The radio advert 'Plusnet - we'll do you proud!' makes me laugh out loud - as the only thing they'll do your bank account over!! For the love of God, just use a different provider rather than perpetuate this bunch… Read Full Review

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★☆☆☆☆

“Plusnet Mobile - be warned service problems”

Written on: 21/12/2016 by Jonq354 (1 review written)

Just signed up to plusnet(PN) mobile and the price is good. When I asked to port my old number nobody told me they were having problems.I was expecting the porting process to take 1 to 2 days but what happened is that my old network has disconnected my number and more than 24 hours later PN still have not ported my number. Customer service centre just say the delay is down to problems.This is not much use when nobody can ring or text you on the old number. Be warned if you need to keep your… Read Full Review

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★☆☆☆☆

“swapped from BT after getting fed-up with adverts”

Written on: 30/11/2016 by geoffers99 (1 review written)

Believing all you see on TV I decided after 20 years with BT to change ISP.That was ten days ago and since installing Plus Net B/B + Phone unlimited service can not say that I have had anything like an email service from the. Yesterday tried to contact and complain- 30 minute wait on phone and 48th. in line on internet chat. Got apology for webmail problems "which we are urgently working on" ! -- but that is now 11 days and since chatting to them have been unable to use email. The phone and B/B… Read Full Review

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★☆☆☆☆

“Avoid to keep your sanity.”

Written on: 11/11/2016 by RhettThompson (1 review written)

I left the nightmare that is TalkTalk to come to PlusNet due to their glowing reviews on line. I had nothing but problems with them from the start. They messed up our start up date and when the date came to go live, they were completely incompetent and failed leaving us without phone and broadband for over 2 weeks (we live in a small village with no transport so massively rely on an internet connection). After hours every few days on the phone trying to get this sorted (often being stuck on… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 10/11/2016 by DavinMcCann (1 review written)

I paid for fibre optic but their download was only 17mb. I have just given up after being on hold for 2 hours. I have previously phoned and asked to move the router, change channels and check downloads without success. 12 months ago within minutes I could speak to a person in technical support. I have even queued for 30 minutes for Live Chat and have given . The tv advert should be reported to Trading Standards. Check with your nieghbours before joining Plusnet… Read Full Review

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★★☆☆☆

“Very poor webmail”

Written on: 08/11/2016 by BrycenFernandez432 (1 review written)

I have continual problems with email,often getting"internal service error". I spoke to someone at plusnet about this,and was told that they were working on the problem.but this was weeks ago,and there has been no improvement. Plusnet boasts about their their customer service,but they are apparently unable or unwilling to fix a basic ervice for customers… Read Full Review

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★☆☆☆☆

“Terrible - AVOID”

Written on: 08/10/2016 by zgGarrett6 (1 review written)

Took 2 months to connect - speed is half of estimate. Spent a month being passed from department to department and still no further along. Looking to cancel and they want to charge me several hundred quid. Have had to threaten going down the legal route… Read Full Review

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★☆☆☆☆

“The worst company yet.”

Written on: 05/10/2016 by Vaughnin495 (1 review written)

Advise do not join plusnet around an hour to phone and be answered, so often in the mornings broadband appears to be switched off, the advisors just tell you such a load of rubbish blaming something wrong at your end so if you want an engineer it will cost you and here is the threat, £65, and then it takes about 5 days for that engineer to come after all the lies told you and you put the phone down the broadband comes on as if by magic, believe this you can find better even if it is a quid or… Read Full Review

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★★☆☆☆

“Talk talk service with a Yorkshire accent”

Written on: 27/09/2016 by Barryjohnx (1 review written)

I left Talk Talk due to dreadful service and was advised that Plus Net heralded "Good Yorkshire values". What utter rubbish! When I joined I was told that a reuter would be on its way a few days before we commence your service so that we could effect a seamless transision between leaving your old one and starting with us. Someone forgot to pass this on - although no one would admit to it - and as a result, we found ourselves without a reuter and had to wait nigh on a week to have a telephone… Read Full Review

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★☆☆☆☆

“unreliable connection”

Written on: 19/09/2016 by 343Bailey (1 review written)

We took up plusnet for some strange reason Speeds have fluctuated randomly, at times reducing to a crawl with no real reason at our end (off peak times, 1x device connected etc..) Frustrated and looking to cancel with them and look elsewhere I'd recommend NOT using plusnet. End of!… Read Full Review

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