PlusNet Broadband Reviews - www.plus.net

★★☆☆☆
1.9 / 5
560
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

PlusNet current packages available:

Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.

Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.

*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.

Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.

Are you a PlusNet customer? Let us know what you think about their products and customer service.


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Latest Reviews

★☆☆☆☆

“swapped from BT after getting fed-up with adverts”

Written on: 30/11/2016 by geoffers99 (1 review written)

Believing all you see on TV I decided after 20 years with BT to change ISP.That was ten days ago and since installing Plus Net B/B + Phone unlimited service can not say that I have had anything like an email service from the. Yesterday tried to contact and complain- 30 minute wait on phone and 48th. in line on internet chat. Got apology for webmail problems "which we are urgently working on" ! -- but that is now 11 days and since chatting to them have been unable to use email. The phone and B/B… Read Full Review

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★☆☆☆☆

“Avoid to keep your sanity.”

Written on: 11/11/2016 by RhettThompson (1 review written)

I left the nightmare that is TalkTalk to come to PlusNet due to their glowing reviews on line. I had nothing but problems with them from the start. They messed up our start up date and when the date came to go live, they were completely incompetent and failed leaving us without phone and broadband for over 2 weeks (we live in a small village with no transport so massively rely on an internet connection). After hours every few days on the phone trying to get this sorted (often being stuck on… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 10/11/2016 by DavinMcCann (1 review written)

I paid for fibre optic but their download was only 17mb. I have just given up after being on hold for 2 hours. I have previously phoned and asked to move the router, change channels and check downloads without success. 12 months ago within minutes I could speak to a person in technical support. I have even queued for 30 minutes for Live Chat and have given . The tv advert should be reported to Trading Standards. Check with your nieghbours before joining Plusnet… Read Full Review

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★★☆☆☆

“Very poor webmail”

Written on: 08/11/2016 by BrycenFernandez432 (1 review written)

I have continual problems with email,often getting"internal service error". I spoke to someone at plusnet about this,and was told that they were working on the problem.but this was weeks ago,and there has been no improvement. Plusnet boasts about their their customer service,but they are apparently unable or unwilling to fix a basic ervice for customers… Read Full Review

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★☆☆☆☆

“Terrible - AVOID”

Written on: 08/10/2016 by zgGarrett6 (1 review written)

Took 2 months to connect - speed is half of estimate. Spent a month being passed from department to department and still no further along. Looking to cancel and they want to charge me several hundred quid. Have had to threaten going down the legal route… Read Full Review

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★☆☆☆☆

“The worst company yet.”

Written on: 05/10/2016 by Vaughnin495 (1 review written)

Advise do not join plusnet around an hour to phone and be answered, so often in the mornings broadband appears to be switched off, the advisors just tell you such a load of rubbish blaming something wrong at your end so if you want an engineer it will cost you and here is the threat, £65, and then it takes about 5 days for that engineer to come after all the lies told you and you put the phone down the broadband comes on as if by magic, believe this you can find better even if it is a quid or… Read Full Review

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★★☆☆☆

“Talk talk service with a Yorkshire accent”

Written on: 27/09/2016 by Barryjohnx (1 review written)

I left Talk Talk due to dreadful service and was advised that Plus Net heralded "Good Yorkshire values". What utter rubbish! When I joined I was told that a reuter would be on its way a few days before we commence your service so that we could effect a seamless transision between leaving your old one and starting with us. Someone forgot to pass this on - although no one would admit to it - and as a result, we found ourselves without a reuter and had to wait nigh on a week to have a telephone… Read Full Review

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★☆☆☆☆

“unreliable connection”

Written on: 19/09/2016 by 343Bailey (1 review written)

We took up plusnet for some strange reason Speeds have fluctuated randomly, at times reducing to a crawl with no real reason at our end (off peak times, 1x device connected etc..) Frustrated and looking to cancel with them and look elsewhere I'd recommend NOT using plusnet. End of!… Read Full Review

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★☆☆☆☆

“Please do not bother”

Written on: 06/09/2016 by JulissaMacKinnon69 (1 review written)

Complete rubbish i would not recommend to anyone. Customer service althought polite but do nothing about the problem… Read Full Review

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★☆☆☆☆

“WiFi signal can't get through a paper bag”

Written on: 02/09/2016 by mintcrisps (1 review written)

This is the worst provider I have had. The signal is so poor that it doesn't go 15 ft to the front room with the door open without cutting out every few minutes. I have been through all the ways to check what the problem is but it is the cheap, poor quality router that I believe is the issue. I pay more than £38 a month for a signal I only get consistently in the hall. Great. Customer Services are polite but steadfast in their denial of any responsibility. They seem to say they provide… Read Full Review

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★☆☆☆☆

“PAY TO LEAVE!”

Written on: 11/08/2016 by 384Salazar (1 review written)

PlusNet is the worst internet provider I have ever had. On switching addresses they charged me more and took 6 weeks for them to reconnect. Numerous phone calls whereby people are polite but do not action what they say. Once you finally get internet, it is very slow, often disconnecting itself and then reconnecting again, meaning you lose service frequently. I have just paid £94 to avoid any more pain with this company. Do not go with them...you will regret it!… Read Full Review

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★☆☆☆☆

“Deadful service and dreadful member website”

Written on: 21/07/2016 by Whitneyb297 (1 review written)

Firstly, this company's service is appalling. When you phone you wait ages to get through. When you eventually get through the staff do not really listen to your problem. I have contacted them on two occasions and each time feel I have been fobbed off. On the first occasion I contacted because Plusnet had cut off my services on the day my payment was due. I had changed banks and the new bank were processing the new direct debit for payment that day but because Plusnet had tried to get… Read Full Review

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★☆☆☆☆

“Gaming was awful on PN”

Written on: 19/05/2016 by LiamCole (5 reviews written)

I'm with a supplier who helped me set everything up properly and give proper service. Plusnet just felt a bit rubbish in comparison. I feel like they were bad because of how cheap they make everything. I heard an advert for their free broadband last week and all the T&Cs talked about traffic management etc - so i got what I paid for. I did like that the support was UK based, but i got passed around a lot when I needed anything. Made me want to rely on forums for help instead… Read Full Review

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★★☆☆☆

“Disappointed with Plus net”

Written on: 14/04/2016 by RoyGoodall1 (1 review written)

It seems the only way to get help from Plus net is by telephone as they do not give out their E Mail address. The telephone service is very poor as most of the time you have to wait 30 minutes or more to speak to any one. My broad band is only half the speed of my sons who is with BT. I have decided to leave them and they want £98 for me to do so. I will still do so as it will be worth it. … Read Full Review

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★☆☆☆☆

“Real dishonest broadband from Yorkshire”

Written on: 05/04/2016 by MiloRoche (1 review written)

I was promised installation on 11th of April, I was then told it would be postponed for a week. If they had of told me that from the outset there is a good chance I would not have placed the order. Not a good way to start a relationship by kid selling a product. They refused to compensate me for the time or the inconvience, the only complaints procedure they have is online which is no good if you have not got internet. It also appears they are not covered by the communications ombudsman… Read Full Review

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★☆☆☆☆

“If it sounds too good to be true it usually is”

Written on: 20/03/2016 by prescott8319 (1 review written)

Changed to plusnet because it sounded like a great deal, £20 a month as opposed to £50 with my existing supplier plus a £50 cashback. Although I was told that the change over from my previous supplier would be seamless that was not the case. Changeover date March 1st came but my router didnt, over the last 20 days I have had numerous phone conversations with customer services.Each 1 took approx 40 minutes to get through, The reps are very friendly, very polite but completely ineffective… Read Full Review

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★★★★☆

“Reliable fast Fibre (no throttled)”

Written on: 05/03/2016 by BillHudson44 (2 reviews written)

Connection speed on Fibre 14 mb faster than talks Talks supposed 38 mb currently getting 23 mb average compared to talk talk which wss averaging miserly 9 mb with lots of disconnections on same 38mb fibre package… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 02/03/2016 by Khalilq256 (1 review written)

After a call to tell PlusNet i'm moving home in 5 days, not a decision me or my partner want but we do need to. As expected, we cannot get fibre optic in the new area. I was offered a low 1-1.5mg speed at the new address for £1 less than what im paying for fibre optic. of course, im not going to continue paying over the odds for next to no internet. at this point I was told I can cancel the whole contract for £210.45 and start again as a new customer and get the next 18 months for free. fed… Read Full Review

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★★★★☆

“Really good service”

Written on: 22/02/2016 by 368Simmons (1 review written)

I dont know where there is so much negativity from other reviews. I had a good service from this company… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 16/02/2016 by pattijones620 (1 review written)

The adverts may portray that Plusnet understand customer service, however the reality is very different. Wait times of over 40 minutes are typical when calling customer services. Systemically poor service, ill thought out processes and rude poorly trained staff… Read Full Review

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