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| Quality of service | 2.3/10   |
|---|---|
| Layout of shop | 5.4/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.5/10 |
Full review by
Guest.
on 9th Jul 2008
User Rating : 1
Respect :
0
Good Points: Liked the furniture in the shop.
Bad Points: Quality of furniture
General comments: Upon delivery the quality of the furniture from Marks and Spencer Furniture (Sonoma dark table, chairs & dresser) seemed much poorer than that in the shop. We've had four sets of chairs and tables now and they're still not satisfactory.
I paid for the furniture a year ago, even if they ever sort this out, I think the quality of the furniture will be less good than I'd expect from M&S. The labels in the shop suggested the furniture was "mainly oak" - I'd check very carefully how many bits of oak they can fit into one chair slat. The delivery drivers are polite, but the system is inconvenient.
Guest.'s review and ratings | 118 words
Review by
Acissej79
on 14th Mar 2008
User Rating : 10
Respect :
0
Ordered my M&S leather sofa online from their sale in January, with estimated delivery date 11th to 13th March. Someone phoned on the 7th March to ask when we wanted it delivering, so we chose today (Friday 14th) and were given a 4 hour delivery slot between 7am and 11am.
At 7.20 am, a big lorry and 2 guys turn up, who carry the sofa all the way up to our 2nd floor flat.
Sofa in perfect condition, and can't wait to spend some time vegatating on it!
After reading lots of negative reviews, I was a ...
Acissej79's full review | 172 words
Review by
Doriss
on 28th Feb 2008
User Rating : 3
Respect :
0
I would think very hard before buying furniture from M&S again - and had we read Marija's review before (found it during one of my lengthy periods on hold to M&S!) I would never have ordered the Malabar range, no matter how great it looks - would rather have saved all the worry and hassle and inconvenience.
Doriss's full review | 257 words
Review by
Guest.
on 19th Dec 2007
User Rating : 1
Respect :
0
Furniture seems to be very hit and miss in terms of quality and workmanship at Marks and Spencer. This does not always reflect the price differential. However, the lack of an organised customer service provision and the almost impossibility of continuity with the same member of staff makes resolving any issues a very lengthy and time consuming process. Local stores should have more autonomy to make decisions on individual customer matters. Not very keen to offer no quibble refunds; again, very s ...
Guest.'s full review | 120 words
Review by
Marija Vukovojac
on 30th Jul 2007
User Rating : 1
Respect :
+1
I would NEVER buy Marks and Spencer's furniture again. If we have ended up with wood beetle infestation on top of all the hassle and inconvenience.
Marija Vukovojac's full review | 180 words | 2 comments added.
Review by
yasudat
on 9th Jul 2007
User Rating : 1
Respect :
0
M&S should review the way they treat their customers after they have taken their money.
yasudat's full review | 78 words
Review by
fedup5
on 2nd Jan 2007
User Rating : 1
Respect :
0
In early September 2006, we ordered a Surat unit and glazed top. They arrived after 6 weeks, but the base had been packed upside down and was badly damaged. The delivery crew called through to customer services to order a replacement, and stated it would be 6 - 8 weeks. We asked for an evening or weekend delivery (which we were told wouldn't be a problem). After weeks of waiting and having Marks and Spencer Furniture try booking in mid-week morning deliveries, numerous telephone calls later we h ...
fedup5's full review | 200 words
Review by
annoyed2
on 25th Aug 2005
User Rating : 2
Respect :
0
We ordered a sofa from Marks and Spencer Furniture in April 2005, and were told delivery would be around 9 weeks. Currently have waited 18 weeks and still not delivery (that's almost 5 months of sitting on a flipping lilo in the front room). At every point they tell us its going to be only a few weeks delayed - otherwise we would have cancelled and gone somewhere else.
annoyed2's full review | 68 words
