Marks & Spencer Furniture Reviews

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Marks and Spencer Furniture

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Latest Reviews

★☆☆☆☆

“Severely damaged furniture”

Written on: 04/02/2016 by 60Temple (1 review written)

One Star because this is the minimum. I give 0/5. Bought two items of expensive bedroom furniture. Both had very badly unfinished edges. One was flat-pack, though very expensive and you could get a properly finished equivalent from Ikea at a fraction of the price. The worst of it is their disgustingly rude customer service (you would not believe that this could be M&S; something has gone badly wrong). They have accused me of causing the damage to the flat-pack furniture myself, even though the… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/02/2016 by madge.lamberty (1 review written)

i bought two corner modular sofa units on same day. My expectation was that they would be identical. If only! Furniture inspected by independent assessor and although he agreed they were the same he said it is not a manufacturing fault. M&s failed to tell me outcome inspection I had tp contact them. I was told they weren't going to do anything about it and if not happy to contact the furniture ombudsman who would decide outcome. If I want to return furniture I have to pay £50 to have… Read Full Review

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★☆☆☆☆

“Marks and spencer Nantucket Sofa”

Written on: 27/01/2016 by 216Daley (1 review written)

Only had sofa 6 weeks and noticed seats discolouring, sofa takes colour from clothing.we are not a couple that wear jeans,and we have no children at home,marks and spencer say this is not a manufacturing problem, so therefore there Is nothing they will do… Read Full Review

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★★★★★

“Unusually good experience!”

Written on: 16/01/2016

I bought a leather, large Abbey sofa 10 years ago and it is still in excellent condition with supportive seats and a frame of incomparable quality. A Fenton small sofa bought four years ago has not been as successful but largely because the seats seem softer and the filling less weighty, meaning that the cushions slide around on the base and this was not helped by the fabric I chose. I have just purchased a Richmond small sofa to replace this one and I am hopeful it will be every bit as good a… Read Full Review

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★☆☆☆☆

“M&S Greenwich coffee table”

Written on: 13/01/2016

We bought a number of items from the M&S Greenwich range in late 2013 but within a few months the veneer strips on the coffee table started to lift. Now we have this in a number of areas on the table. We contacted M&S and they sent in their FIRA inspector who reported back that this was likely to be due to accidental damage rather than a manufacturing fault. We are very careful and use coasters and there has not been any liquid spillage accidents to cause such a problem. After many months and a… Read Full Review

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★☆☆☆☆

“ABBEY RANGE OF SETTEE'S A COMPLETE DISGRACE”

Written on: 05/01/2016 by vowchurch (1 review written)

WE bought a Abbey range Settee a couple of years ago. After six months we found that the colour was fading although our living room has a north facing window. (Hence very little Sun). (2) The pile in the arm rest had fell to the bottom of the unit.(3) The fire protection coating on the packing inside the cushions had come away from the material. We called in their Quality people recommended by them to check our complaint. The Guy turned up and inspected the Settee. He said that the Arch in… Read Full Review

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★☆☆☆☆

“I had two settees not M and Spencer for 10 years ....”

Written on: 22/12/2015 by Cinnamon1234 (2 reviews written)

I had two settees not M and Spencer for 10 years . Just needed a change. There was absolutely nothing wrong with them. Almost as good as they were when I first purchased them. Looked long and hard for my new settees. Thought I had chosen well with M and Spencer Salisbury range. Not so. They are positively the most uncomfortable settees I have ever sat on. The cushion filling has no support in it what so ever and crushes to nothing when sat on. Because of this when sat on there is a large gap at… Read Full Review

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Cinnamon1234's Response to Cinnamon1234's Review

Written on: 22/12/2015

I wish someone in authority from Marks and Spencer would read these reviews and do something not just ignore

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★☆☆☆☆

“Absolute Rubbish!”

Written on: 05/12/2015 by jojocakes (1 review written)

Complained about being able to feel the stretcher bars of the frame of our Babbington sofa {constantly} after only 8 months of very little use {due to it being the most uncomfortable sofa I've sat on!} FIRA inspector agreed that the design of the sofa did not provide enough sprung/cradle support when sat on and in fact could be a hazard if sat on with any force. He informed manufacturer who supply M&S as he stated it should be a 'Red Light' to the industry that the design was not fit for… Read Full Review

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8Megapixelme's Response to jojocakes's Review

Written on: 15/12/2015

The manufacturer is Westbridge based in north Wales. Formerly called Deeside.
I've had up close and personal dealings with M&S furniture over a number of years and I can safely say the standards are low, the costs are astronomical, and the customer services is abysmal.

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★☆☆☆☆

“M&s sofas ”

Written on: 13/11/2015 by Mazbaz48 (1 review written)

Bought 2 sofas from M& Charlotte range in bantry weave on delivery one of the sofas had a dent on the arm contact M&sent FIRA out sofa was replaced second one arrived dirty marks told delivery driver I wasn't happy with it he told me it was I. The weave of the material phoned M&replacement sent out so far fab customer service , 6 months down the line cushions look like they are 5 yrs old contact M&send FIRA out ha made his report didn't hear anything for a few weeks so I rang customer service… Read Full Review

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★☆☆☆☆

“never buy furniture from m and spencer”

Written on: 12/11/2015 by Aniyahk15 (1 review written)

Bought 2 bar stools in cream leather in store when deliverd leather was buttermilk colour rang for collection as not suitable and told as bought in store cannot return as I signed t and c Which were given to me but nit explained that items un returnable.Ombudsman agrees with m and spencer so 2 stools wasted not the end of the world but proof why m and spencer in such dire financial mess customer service nil just people on end of phone being unhelpful.We are now 2 non m and spencer customers… Read Full Review

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★☆☆☆☆

“Appalling service, appalling quality -”

Written on: 18/10/2015 by jcRivera217 (1 review written)

I am just about to replace my M&S Autograph sectional sofa after a few years, should have done it ages ago but it cost so much I couldn't afford another. This is a warning for others.Don't buy from them. The sofa sagged from the beginning The sagging was visible and made it very difficult to get out of the sofa. It was reported immediately. M&S sent their expert from FIRA to have a look. He was rude, more concerned about the parking meters and shouted at me, at which point I asked… Read Full Review

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★☆☆☆☆

“M&S Leather Georgia Sofa and Loveseat”

Written on: 09/10/2015 by SBooth_Chester (1 review written)

Ordered these in March and they were delivered in June, which was fine as M&S warn you about the lead time. When they arrived, the leather was of reasonable quality but I found a cut in the leather seat cover and so called M&S to order a new one. The M&S call handler and I were very clear with each other which cushion seat it was. Low and behold when it arrived 7 weeks later it was the wrong one. With the loveseat, I removed the seat cushion from its cover (as they advise you to every couple… Read Full Review

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Nannying's Response to SBooth_Chester's Review

Written on: 21/10/2015

Please read my review on the georgia sofas. i had a private survey at the cost of £175 the company reimbursed all monies and the survey costs. FIRA are nearly always on their side.

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Nannying's Response to SBooth_Chester's Review

Written on: 21/10/2015

I should have added it is worth having a private survey and I believe you will be successful. Good luck.

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★☆☆☆☆

“Phone service strife”

Written on: 01/10/2015 by McKinneytl245 (1 review written)

Two days ago I tried to buy two sofas and had to abandon it for a catalogue of reasons and lack of information that culminated after an hour an half on the phone with being told that the system was down and they were never able to take payment anyway. Tried again today to learn that sofas are brought separately from the matching armcaps. So: two complete transactions have to be done on systems that are not connected. I've now phoned 3 times for confirmation of the armcap order. Lots of… Read Full Review

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★☆☆☆☆

“Shocking quality of product and service”

Written on: 11/07/2015 by Peter.Wright (1 review written)

I ordered two sofas from M&S in preference to Next as I hoped that M&S would be a higher quality product. Boy was I wrong. Both have arrived faulty, one has a twisted chassis so rocks corner to corner. The other has a major stitching fault on the piping. Both would have been picked up with basic quality control checks after manufacture. Trying to get through to someone to get it dealt with is a joke. Over an hour waiting on the phone to be connected to a person and 4-6 more weeks for the… Read Full Review

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★☆☆☆☆

“No stars for marks and Spencer's furniture ”

Written on: 26/06/2015 by Sajidaraf (1 review written)

Bought my leather sofa from marks and found a fault. Called customer service and was handled very well on phone. A man came after my complaint and found fault. But still wouldn't refund as it was gone over 14 days. They just changed the cushions on the sofa. It did not work. The whole leather seat was torn from the Middle.. Called them again. Customer service on the phone was excellent . Now after 3 years same guy came to examine and rejected my complaint saying that it was torn because I have… Read Full Review

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★☆☆☆☆

“Marka and Spencer Settee poor quality - customer...”

Written on: 16/05/2015 by Yogamad (1 review written)

We got our new Marks settee in Febuary, by April seat cushions collapsed and material shiny and stretched. Website customer complaint system didn't work so phoned. As requested, emailed photos which weren'tacknowledged. Followed up email by phone - email not received but assured replacement on way. Replacement cushions came unannounced one evening. Tried to deliver uncovered foam inserts. I refused delivery. Apparently I hadn't made clear (in the email they "hadn't received") that fabric was… Read Full Review

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★★★★☆

“Abbey leather medium sofa and chair”

Written on: 22/04/2015 by Ethan150 (1 review written)

Had abbey medium leather chestnut sofa and chair delivered today so can't say yet what it is like, however it looks lovely but I have to say the delivery was fantastic, was kept informed all the way, delivery men were spot on time and although we knew it was going to be a tight fit they jiggled and juggled to get it in, very patient, professional men, hope the suite is as good… Read Full Review

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★★☆☆☆

“Chaise longue poorly made and overpriced”

Written on: 13/04/2015 by Ominod (1 review written)

I ordered online a petite chaise longue in Lowther print. This was the most expensive of the fabrics on offer. When it was delivered the first thing I saw was that a piece of red card had been stapled to the top of the chaise which left two holes in the fabric in a very visible place, then on close inspection I saw that the fabric was pilling and what's more the stitching was crooked. I immediately phoned Marks and they have said they will take it back having offered to take £100 off the… Read Full Review

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★☆☆☆☆

“Go else where ”

Written on: 08/04/2015 by Jorge355 (1 review written)

Bought two sofas and a foot stool One sofa and footstool after a short time look an absolute mess cushion fillings have collapsed and the material has pilling M?S send FIRA and after 2 calls for a report they tell me its wear and tear and will not take it further The sofa looks such a mess we have now put it in the garage and will shortly give it away but I will never ever buy any thing other than food from this bunch… Read Full Review

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Madeingb's Comment

Written on: 16/06/2015

Due to order 2 sofas this wkend, glad I read your review. Parents had m&s sofa 17 years & cushions still like new with no sagging. I always thought I'd follow with my first home fully furnished by m&s but sadly the relationship ends here. Too many bad reviews from friends & family, where did it all go wrong? Goodbye M&S it was good whilst it lasted.

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★☆☆☆☆

“Terrible customer service and polices ”

Written on: 25/03/2015 by 1972Ayers (1 review written)

Ordered bedroom furniture that is nothing like the photos online and of poor quality. It is being returned but at a cost to me of £50. Will never order from MS again back to john Lewis who knowswhat customer service and quility is… Read Full Review

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