Marks & Spencer Furniture Reviews

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Marks and Spencer Furniture

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Latest Reviews

★☆☆☆☆

“Marka and Spencer Settee poor quality - customer...”

Written on: 16/05/2015 by Yogamad (1 review written)

We got our new Marks settee in Febuary, by April seat cushions collapsed and material shiny and stretched. Website customer complaint system didn't work so phoned. As requested, emailed photos which weren'tacknowledged. Followed up email by phone - email not received but assured replacement on way. Replacement cushions came unannounced one evening. Tried to deliver uncovered foam inserts. I refused delivery. Apparently I hadn't made clear (in the email they "hadn't received") that fabric was… Read Full Review

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★★★★☆

“Abbey leather medium sofa and chair”

Written on: 22/04/2015 by Ethan150 (1 review written)

Had abbey medium leather chestnut sofa and chair delivered today so can't say yet what it is like, however it looks lovely but I have to say the delivery was fantastic, was kept informed all the way, delivery men were spot on time and although we knew it was going to be a tight fit they jiggled and juggled to get it in, very patient, professional men, hope the suite is as good… Read Full Review

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★★☆☆☆

“Chaise longue poorly made and overpriced”

Written on: 13/04/2015 by Ominod (1 review written)

I ordered online a petite chaise longue in Lowther print. This was the most expensive of the fabrics on offer. When it was delivered the first thing I saw was that a piece of red card had been stapled to the top of the chaise which left two holes in the fabric in a very visible place, then on close inspection I saw that the fabric was pilling and what's more the stitching was crooked. I immediately phoned Marks and they have said they will take it back having offered to take £100 off the… Read Full Review

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★☆☆☆☆

“Go else where ”

Written on: 08/04/2015 by Jorge355 (1 review written)

Bought two sofas and a foot stool One sofa and footstool after a short time look an absolute mess cushion fillings have collapsed and the material has pilling M?S send FIRA and after 2 calls for a report they tell me its wear and tear and will not take it further The sofa looks such a mess we have now put it in the garage and will shortly give it away but I will never ever buy any thing other than food from this bunch… Read Full Review

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★☆☆☆☆

“Terrible customer service and polices ”

Written on: 25/03/2015 by 1972Ayers (1 review written)

Ordered bedroom furniture that is nothing like the photos online and of poor quality. It is being returned but at a cost to me of £50. Will never order from MS again back to john Lewis who knowswhat customer service and quility is… Read Full Review

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★★☆☆☆

“M&S Barletta Sofa's”

Written on: 08/03/2015 by uoGraves88 (1 review written)

I bought the medium Barletta sofa and the love seat from M&S four year's ago and the seat cushions have split. They sent a technician from FIRA and he agreed they needed replacing, however, M&S have said they no longer make this model and are giving me compensation. As M&S offer a 6 year after care service they should be able to offer replacements during this time. I am now having to get another manufacturer to make replacement seat cushions… Read Full Review

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★★☆☆☆

“My sofa smells !”

Written on: 07/03/2015 by Berkshireweekender70 (1 review written)

We purchased a Harrogate small sofa in January this year and it was delivered on time in early February, no complaints about delivery, but we soon noticed a smell wafting up from the seat cushions this was like a stale damp smell and was awful, worse after being sat on for a while. We contacted customer services who sent a technician from FIRA who said the smell was from the fire retardant chemicals used and was not considered a fault and no action would be taken. He recommended we air the… Read Full Review

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★☆☆☆☆

“Wexford Furniture range”

Written on: 26/02/2015 by Ginty14 (1 review written)

We ordered three items of furniture from the Wexford range, a sideboard, nest of side tables & a coffee table. Like previous reviewers we too had problems with the delivery as the delivery van could apparently not get parked and unload the items as we live on a busy road, a bit strange as we had never before had any issues with delivery of furniture items and a few weeks earlier we had taken delivery of a corner sofa unit from one furniture store and bedroom furniture from another, without any… Read Full Review

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★☆☆☆☆

“mis selling ”

Written on: 13/02/2015

Bought 2 leather sofas for just under 2300.00. Didn't immediately notice anything but then i started to notice quite serious problems •leather overstretched and pulled out of shape on one armrest •seat cushions do not sit flat,so badly sown they are mishapen. • cording around edges of seat cushions & arms is not semi aniline leather, it is cracked, I was told by M&S I was purchasing full semi aniline. • spring snapped completly on one sofa after approx 2 years, no children just… Read Full Review

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★★★☆☆

“M&S Lincoln Medium Sofa Bed”

Written on: 06/02/2015 by Real38 (3 reviews written)

We bought this to use more as a sofa than a bed but opted for the mid priced design with wooden base and a sprung mattress, as this can be used regularly. The overall design is fine but there are some very sharp edges near to where you place the cushions for the headboard. We are afraid of tearing the cushions so are needing to make some modifications with a file and fabric to protect them. This is not what was expected on an item of this price. The instructions given to us by the delivery… Read Full Review

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★★★☆☆

“M&S Lincoln Medium Sofa Bed”

Written on: 06/02/2015 by Real38 (3 reviews written)

We bought this to use more as a sofa than a bed but opted for the mid priced design with wooden base and a sprung mattress, as this can be used regularly. The overall design is fine but there are some very sharp edges near to where you place the cushions for the headboard. We are afraid of tearing the cushions so are needing to make some modifications with a file and fabric to protect them. This is not what was expected on an item of this price. The instructions given to us by the delivery… Read Full Review

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★☆☆☆☆

“M&S Barletta sofas sagging and uncomfortable”

Written on: 03/02/2015 by Jaiden357 (1 review written)

Well I am glad to see that I am not the only one suffering with M&S Sofas! My wife and I bought two 2-seater M&S Barletta sofas just over two years ago and they are both sagging and starting to get uncomfortable. We had a technician from FIRA come out and take a look (sent by M&S) and he said there was nothing wrong with the sofa. He could see that the foam in the cushions had softened, but he said that happened and we had to live with it! Not helpful. M&S have now said there is nothing… Read Full Review

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★☆☆☆☆

“Fenton Sofa”

Written on: 18/01/2015 by Donnamcclafferty (1 review written)

poor quality sofa, complained of sofa sagging in one corner, Man from Fira called out could find nothing wrong with sofa,but advised that I should not sit on sofa for more than two hours!!! Received letter from M&S advising that according to Fira the sofa was in good condition. Will never buy a sofa from M&S again. … Read Full Review

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Nannying's Response to Donnamcclafferty's Review

Written on: 24/01/2015

How old is the sofa? FIRA is employed by m&s. please see my comments. I had to resort to a private survey and after approx six months was refunded the cost of the sofas and expenses. So don't give up!

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★★★★★

“Hastings wardrobes”

Written on: 23/12/2014 by AryannaReyes (1 review written)

An excellent design, slim and not over powering. Excellent communication and delivery. All assembled in under two hours by very helpful experts… Read Full Review

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★☆☆☆☆

“Sofas Diiscolouring”

Written on: 14/12/2014 by Owent01 (1 review written)

Purchased 2 Abbey Chenil sofas and noticed after a short period that dark stains appeared on the cushions. Afte numerous conversations with the Marks & Spencer customer team I have benn advised if I had read the comments on the back of the colour swatch found in store I would have seen a warning on discolouration is given. Believe this to be totally unreasonable to expect customers to read the warning on the swatch, as this does not occur to you when viewing, as you are just looking to see if… Read Full Review

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★★★☆☆

“New Richmond sofa smells strongly”

Written on: 06/12/2014 by BelleFast (1 review written)

After much anticipation we took delivery of our Richmond sofa yesterday lunchtime.The delivery men were efficient and friendly.We were pleased with the look and comfort of the sofa although slightly put out by the system which means armcaps and scatter cushions come separately and we have no idea when we will see them!By the time we went to bed at 10pm-both my husband and I had sore throats and stuffy noses(I also felt nauseous.)This morning we realised our problems probably emanated from the… Read Full Review

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★☆☆☆☆

“Damaged furniture and terrible customer service!”

Written on: 22/11/2014 by ktapplecrumble (1 review written)

We ordered the Hastings range of furniture for our bedroom on 12th Oct, the delivery options are ridiculous with no specified time slots and very inconsiderate of working people who cannot take leave (myself and my fiancé are both teachers) we recieved it on the 21st. The delivery drivers unloaded the furniture put out into place and quickly left. Upon inspection of the furniture my fiancé noticed that 3 of the 4 items were damaged with dents, scraes and other cosmetic issues. We rang m&s… Read Full Review

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★★★☆☆

“Jaspe table cheap glass”

Written on: 08/11/2014 by Raffertyt (1 review written)

Bought this table Jasper oak tabke, to go with the living room furniture we purchased. At first really plessed and it looked amazing. After a short period of time we noticed what looked like a long crack appearing. A reviewer was sent round to look at it. I've never met such a surly miserable individual in all my life. He saud when he flexed the glass it didn't extend the crack so it is not a crack. He sent a report and we've nit heard a word ftom them since. Careful if you breath on this… Read Full Review

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★★☆☆☆

“Footless!”

Written on: 06/11/2014 by Jewels08 (1 review written)

Ordered an abbey 3 and 2 seater sofa which was delivered on 25th Oct. All seemed to be going well until it came to putting the feet on the 2 seater but after extensive searches the feet appeared to be missing. Delivery guys made a call and i had to speak to customer service where we were told as it was a saturday we would get a call on the monday. No one rang so we ended up ringing to chase up, after several phone calls the feet were supposed to arrive on the thursday 30th Oct. BUT they never… Read Full Review

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★☆☆☆☆

“M&S Cream Leather Chloe tub chIr”

Written on: 05/11/2014 by Lily196 (1 review written)

Very poor quality M&S. Cheaply made, poor finish, uneven piping, scratches and marks, lumps of folded material showing through leather sides. Very crudely stapled base under cushion, staples showing, roughly done. Extra holes drilled in base More than number of legs. Labels proclaiming "British Made", should have gone to China M&S, not the quality you would expect from M&S. It's going back, can't wait to see the replacement!!… Read Full Review

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