Marks and Spencer Furniture Reviews

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 16 reviews

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Average Ratings for Marks and Spencer Furniture

  • Quality of service1.3 stars
  • Layout of shop2.8 stars
  • Value for Money1.5 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.3 stars

16 Reviews For Marks and Spencer Furniture

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    Ordered furniture and were told a 8 week delivery. Someone rang with delivery date but would not give a time contrary to there terms and conditions of sale. They said to ring the day before delivery for am or pm. I rang but no answer, I rang M&S Furniture but no answer. I rang M&S Customer Service but no answer. It's now 7.00pm the night before the delivery and I don't know when or if they are going to deliver.

  • dollarmum 22nd Sep 2009

    Reviewer rating: 1 stars


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    We bought two Urbino Sofas in Hopsack Weave Stone Fabric (2-Seater and a Large 2-Seater Sofa) from Marks and Spencer about 3 or so years ago. We have 2 Sitting Rooms so definitely don't use this Suite all the time! The quality of the seat fillings is very poor and we are extremely disappointed, especially as we paid a lot of money for them. The low quality does not deserve the high price tag and I think M&S are trading off their (good?) name. At no stage were we given any choice of filling for ...

  • Guest 22nd Jun 2009

    Reviewer rating: 0.5 stars


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    the Marks and Spencer furniture looks good but the delivery staff had a very bad attitude

  • K Fisher 11th May 2009

    Reviewer rating: 1 stars


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    We have bought a full range of sonoma furniture from Marks and Spencer and have had quality issues with every one.
    The glass cabinet had a large gap inside which we only noticed a few months later
    The coffee table has had some water damage from a small spillage of not boiling water !!! - which shouldn't happen
    The kitchen table has a number of indentations where small spillages not noticed immediately and resulted in taking the varnish clean off down to the wood
    We have had M&S assessor out who ...

  • Guest 31st Jan 2009

    Reviewer rating: 0 stars


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    Telephone staff at Marks and Spencer Furniture very polite and helpful. I ordered over £1100 worth of furniture in two orders. The first order was due to arrive but did not, phoned to be told it would arrive soon. 10 days later phoned again to be told order at couriers, phoned couriers to arrange delivery who said they did not have furniture. Phoned m and s again who said they would check orders. Transpired that they no longer stock my items and have cancelled my order. I have now cance ...

  • Guest 5th Dec 2008

    Reviewer rating: 5 stars


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    Conservatory furniture - Pacific range. Exactly what I wanted and looks even better than I expected. Delivered when expected. Unpacked and put where I wanted it. All packaging removed. Very polite and helpful delivery staff.

  • Guest 8th Nov 2008

    Reviewer rating: 0.5 stars


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    We bought sonoma dark table, chairs and tall glazed unit in Aug 2007. We've had 4 deliveries of tables and chairs and have now given up trying to get quality like that in the shop and have settled for the pick of table tops, legs and chairs from the last two deliveries. It took us 8 months to notice the screws sticking out of the drawer fronts on the tall units. Marks and Spencer sent a guy from FIRA to inspect it, he found other stuff (filler, upside down bits). We have since had one delivery ...

  • Totallysam74 14th Oct 2008

    Reviewer rating: 1.5 stars


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    Marks and Spencer Urbino large 2 seater, looks great but I feel the quality of the workmanship is questionable. The front base panel looks to be made from chipboard which I'd suggest (with my limited knowledge) is not a material that screams high quality or ideally weight bearing. Couldn't really fault the customer service, bit fluffy a times but seemed willing to help and genuinely apologetic. I was surprised by the complete 180 made by FERA however, the technicians that came and looked at the ...

  • Guest 9th Jul 2008

    Reviewer rating: 0.5 stars


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    Upon delivery the quality of the furniture from Marks and Spencer Furniture (Sonoma dark table, chairs & dresser) seemed much poorer than that in the shop. We've had four sets of chairs and tables now and they're still not satisfactory.

    I paid for the furniture a year ago, even if they ever sort this out, I think the quality of the furniture will be less good than I'd expect from M&S. The labels in the shop suggested the furniture was "mainly oak" - I'd check very carefully how many bits of oa ...

  • Acissej79 14th Mar 2008

    Reviewer rating: 5 stars


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    Ordered my M&S leather sofa online from their sale in January, with estimated delivery date 11th to 13th March. Someone phoned on the 7th March to ask when we wanted it delivering, so we chose today (Friday 14th) and were given a 4 hour delivery slot between 7am and 11am.
    At 7.20 am, a big lorry and 2 guys turn up, who carry the sofa all the way up to our 2nd floor flat.
    Sofa in perfect condition, and can't wait to spend some time vegatating on it!
    After reading lots of negative reviews, I was a ...

  • Doriss Rank: Lance Corporal 28th Feb 2008

    Reviewer rating: 1.5 stars


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    I would think very hard before buying furniture from M&S again - and had we read Marija's review before (found it during one of my lengthy periods on hold to M&S!) I would never have ordered the Malabar range, no matter how great it looks - would rather have saved all the worry and hassle and inconvenience.

  • Guest 19th Dec 2007

    Reviewer rating: 0.5 stars


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    Furniture seems to be very hit and miss in terms of quality and workmanship at Marks and Spencer. This does not always reflect the price differential. However, the lack of an organised customer service provision and the almost impossibility of continuity with the same member of staff makes resolving any issues a very lengthy and time consuming process. Local stores should have more autonomy to make decisions on individual customer matters. Not very keen to offer no quibble refunds; again, very s ...

  • Marija Vukovojac 30th Jul 2007

    Reviewer rating: 0.5 stars


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    I would NEVER buy Marks and Spencer's furniture again. If we have ended up with wood beetle infestation on top of all the hassle and inconvenience.

  • yasudat Rank: Corporal 9th Jul 2007

    Reviewer rating: 0.5 stars


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    M&S should review the way they treat their customers after they have taken their money.

  • fedup5 2nd Jan 2007

    Reviewer rating: 0.5 stars


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    In early September 2006, we ordered a Surat unit and glazed top. They arrived after 6 weeks, but the base had been packed upside down and was badly damaged. The delivery crew called through to customer services to order a replacement, and stated it would be 6 - 8 weeks. We asked for an evening or weekend delivery (which we were told wouldn't be a problem). After weeks of waiting and having Marks and Spencer Furniture try booking in mid-week morning deliveries, numerous telephone calls later we h ...

  • annoyed2 Rank: Lance Corporal 25th Aug 2005

    Reviewer rating: 1 stars


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    We ordered a sofa from Marks and Spencer Furniture in April 2005, and were told delivery would be around 9 weeks. Currently have waited 18 weeks and still not delivery (that's almost 5 months of sitting on a flipping lilo in the front room). At every point they tell us its going to be only a few weeks delayed - otherwise we would have cancelled and gone somewhere else.