Marks & Spencer Furniture Reviews

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Marks and Spencer Furniture

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Latest Reviews

★★★★★

“Hastings wardrobes”

Written on: 23/12/2014 by AryannaReyes (1 review written)

An excellent design, slim and not over powering. Excellent communication and delivery. All assembled in under two hours by very helpful experts… Read Full Review

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★☆☆☆☆

“Sofas Diiscolouring”

Written on: 14/12/2014 by Owent01 (1 review written)

Purchased 2 Abbey Chenil sofas and noticed after a short period that dark stains appeared on the cushions. Afte numerous conversations with the Marks & Spencer customer team I have benn advised if I had read the comments on the back of the colour swatch found in store I would have seen a warning on discolouration is given. Believe this to be totally unreasonable to expect customers to read the warning on the swatch, as this does not occur to you when viewing, as you are just looking to see if… Read Full Review

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★★★☆☆

“New Richmond sofa smells strongly”

Written on: 06/12/2014 by BelleFast (1 review written)

After much anticipation we took delivery of our Richmond sofa yesterday lunchtime.The delivery men were efficient and friendly.We were pleased with the look and comfort of the sofa although slightly put out by the system which means armcaps and scatter cushions come separately and we have no idea when we will see them!By the time we went to bed at 10pm-both my husband and I had sore throats and stuffy noses(I also felt nauseous.)This morning we realised our problems probably emanated from the… Read Full Review

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★☆☆☆☆

“Damaged furniture and terrible customer service!”

Written on: 22/11/2014 by ktapplecrumble (1 review written)

We ordered the Hastings range of furniture for our bedroom on 12th Oct, the delivery options are ridiculous with no specified time slots and very inconsiderate of working people who cannot take leave (myself and my fiancé are both teachers) we recieved it on the 21st. The delivery drivers unloaded the furniture put out into place and quickly left. Upon inspection of the furniture my fiancé noticed that 3 of the 4 items were damaged with dents, scraes and other cosmetic issues. We rang m&s… Read Full Review

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★★★☆☆

“Jaspe table cheap glass”

Written on: 08/11/2014 by Raffertyt (1 review written)

Bought this table Jasper oak tabke, to go with the living room furniture we purchased. At first really plessed and it looked amazing. After a short period of time we noticed what looked like a long crack appearing. A reviewer was sent round to look at it. I've never met such a surly miserable individual in all my life. He saud when he flexed the glass it didn't extend the crack so it is not a crack. He sent a report and we've nit heard a word ftom them since. Careful if you breath on this… Read Full Review

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★★☆☆☆

“Footless!”

Written on: 06/11/2014 by Jewels08 (1 review written)

Ordered an abbey 3 and 2 seater sofa which was delivered on 25th Oct. All seemed to be going well until it came to putting the feet on the 2 seater but after extensive searches the feet appeared to be missing. Delivery guys made a call and i had to speak to customer service where we were told as it was a saturday we would get a call on the monday. No one rang so we ended up ringing to chase up, after several phone calls the feet were supposed to arrive on the thursday 30th Oct. BUT they never… Read Full Review

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★☆☆☆☆

“M&S Cream Leather Chloe tub chIr”

Written on: 05/11/2014 by Lily196 (1 review written)

Very poor quality M&S. Cheaply made, poor finish, uneven piping, scratches and marks, lumps of folded material showing through leather sides. Very crudely stapled base under cushion, staples showing, roughly done. Extra holes drilled in base More than number of legs. Labels proclaiming "British Made", should have gone to China M&S, not the quality you would expect from M&S. It's going back, can't wait to see the replacement!!… Read Full Review

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★★☆☆☆

“Disappointed with delivery and goods”

Written on: 24/09/2014 by olddear61 (1 review written)

Ordered a couple of items from the Lyra bedroom furniture range and am disappointed with them. Not being able to see them in store I assumed that, for the price I was paying, I would get really good quality goods but I am sure that I could have found better for half the price. A costly mistake and one that I will not make again. The delivery drivers had trouble finding my home as the road did not show on their sat nav and so I answered the door to two rather grumpy men who proceeded to… Read Full Review

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★★★★★

“Chemical smell”

Written on: 19/09/2014 by LydiaCochrane (1 review written)

I love my new 4seater sonata sofa and Wyoming chair.They look fabulous and very stylish but the smell of chemicals since they arrived is quite overwhelming.I have been in touch with M & and this was after 2 weeks and I was advised to ventilate the room as much as possible and contact them again in two weeks if the smell is still evident..I would like to know if anyone else has had this problem… Read Full Review

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★☆☆☆☆

“Be warned ”

Written on: 18/08/2014 by Slatteryyv33 (1 review written)

Steer clear of M&S furniture it is rubbish. I have a leather sofa from the Abbey range had it about 8 months and it looks years old. I have two arm chairs from a different design the leather is awful, and I hasten to add it wasn't the cheapest leather. I also purchased at the same time two further armchairs in fabric but the wheels are fitted back to front. If I had the funds to replace it I would and dispose of this rubbish. M&S maybe you need to look at your suppliers… Read Full Review

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Pookie67's Comment

Written on: 04/10/2014

Totally agree with you here, our leather sofa and armchair we bought is really bad workmanship, they came out twice to repair arms on armchair, leather is very crumpled looking and loose, never would I buy from m&s again.. We paid a lot of money and the customer follow up is terrible m&s do nothing but give you phone numbers to sort out the problems yourself and then they try to brush you off with excuses before coming out to you, Very bad aftercare service

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★☆☆☆☆

“Bedroom Furniture Manufacturing Defects”

Written on: 14/08/2014 by Cranger (1 review written)

In June this year I bought a complete bedroom furniture set in cream from Marks and Spencer's. After a few days I noticed that all my dark coloured clothing was getting white stains on it. The drawers of the chests of drawers have a defect and the coating was rubbing off on my clothes. M&S sent their expert to carry out a review and he said it was a manufacturing defect. M&S offered to replace the faulty items and when the replacements were delivered the new furniture was also faulty. Their… Read Full Review

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★☆☆☆☆

“Do not buy a sofa from Marks & Spencers”

Written on: 04/08/2014 by cheryl.dunn.9887 (1 review written)

We bought a two and three seater sofa 8 years ago from the Chloe range and 8 months ago the bottom fell out of the two seater and the three seater is about to do the same!!! We are a family of three so most of it doesn't get used! I spoke to customer services and the furniture ombudsman but after 6 years nothing can be done, I really expected better from Marks and Spencer's and feel very let down. Other stores ie. DFS offer a 10yr guarantee "mmm think I'll go there". Our last settee was 15 yrs… Read Full Review

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★☆☆☆☆

“Abbey leather sofa rubbish do not buy ”

Written on: 22/07/2014 by snHale110 (1 review written)

We brought at leather abbey sofa 7years ago from M&S expecting good quality.after the first six months the leather started to get scratches on the most used sofa so we complained and they sent a man round to paint the leather. The paint lasted about two weeks ,when the man came round he told us that M&S trade under quality but don't follow it any longer. My friend purchased a leather sofa from Argos costing third of the price of my sofa and its still perfect ( no scratches in sight ) I feel… Read Full Review

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★☆☆☆☆

“Two two seater settees”

Written on: 06/07/2014

The settees were slightly sticky to touch when they arrived. As I had asked for them to be scotch guarded I thought it must be that and that once out of the polythene they would be ok. Not so . They became soiled straight away. I complained to marks and spencer and they sent out someone to look and report. He was hopeless, obviously being paid by them he was on their side as soon as he came in. He said the dirt was from our clothes, ( there are just two of us in our sixties ). We… Read Full Review

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Nannying's Comment

Written on: 07/07/2014

Please get in touch with their executive office.

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1Cmr's Comment

Written on: 08/08/2014

How do we do this? have you any contact details? I am having a similar problem

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Nannying's Comment

Written on: 10/08/2014

Sorry haven 't replied sooner. You will find that you may have to gain an independent report (see my comments on georgian furniture). May be long winded but you will be successful if you persist. Good luck

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Nannying's Comment

Written on: 10/08/2014

Please see my reviews on georgia furniture and the outcome

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★☆☆☆☆

“Poor cushion pads in back cushions”

Written on: 03/07/2014 by mearnsking (1 review written)

Purchased medium and large Fraser sofas in dark brown fine leather in February 2013. After several weeks noticed that the back cushions were creased and baggy as if the cushion pads were too small. On contacting M & a Fira representative called and said that the cushions were up to specification. He did however find a fault in an outer cover and said this would be replaced. This was on the medium size sofa. The replacement was received today and we find that it is for a small sofa… Read Full Review

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★★★★★

“6yr old sofa”

Written on: 15/06/2014 by drnh44 (1 review written)

I have to start by saying I'm staggered at the low rating Marks have received here. I bought my sofa and armchair SIX years ago now what was from part of the outstanding value range of sofas. I paid £399 for the large 3 seater and £249 for the armchair...a complete bargain I thought at the time for M+S but didn't realise just how much of a bargain. They are both 6 yrs old now so I feel I'm fully qualified to review them. A household with 2 adults one being me, a 17st rugby player and 4… Read Full Review

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Yatespr's Response to drnh44's Review

Written on: 08/07/2014

I have an Abbey Leather sofa and 2 chairs which have doen us proud for 12 years now. I am very pleased with their quality. however, when i look at the Abbey now in comparison the workmanship/quality seems to have deteriorated. Would honestly have loved to re purchase this sofa..but really unsure now that the quality is as it was.

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★☆☆☆☆

“Saggy sofa!”

Written on: 15/06/2014 by 246Ashworth (1 review written)

Purchased a large sofa and love seat from the Georgia range which was delivered in August 2013. At first the sofa's were great but soon after the cushions started to sag leaving little support. After getting new interiors the same thing happened, the FIRA technician who M&S employ advised there are no alternatives and so to expect the same thing to happen again. And it did! I wrote to M&S and explained I was not happy with the quality of the sofas and I wanted a full refund. They called me and… Read Full Review

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Nannying's Comment

Written on: 15/06/2014

Read my comments re georgia sofas. Do not give up. Get an independent report.

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Missie29D's Comment

Written on: 21/06/2014

Hi,
I also had a Georgia sofa, love seat and footstool delivered in August 2013. I had a problem with the fabric marking and complained the day it was delivered and again 10 days later, I have had FIRA and the furniture ombudsman involved and have now followed nannings and paid for an independent report which I will take to.the small claims court if necessary. The foam is also sagging along with other faults.

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★☆☆☆☆

“Dreadful quality sofas, dreadful customer service ”

Written on: 03/06/2014 by AnnabelButler (1 review written)

Liars and cheats providing expensive furniture that isn't fit for purpose. Never buy furniture from M&S and like my Facebook post on M&S Facebook page. Go to people's posts and find my posts on the service I have had. If we are to expose M&S for their shabby quality and service we can only do it on their social media site to discourage people from using them… Read Full Review

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★☆☆☆☆

“Not so Grand service!”

Written on: 03/06/2014

We purchased an Audley Grand sofa from the the M&S store at Tunbridge Wells in Feb 2014. As the sofa is quite large, we went for the "split" option, as we didn't want to struggle getting the item into our living room. The sofa would come in 2 parts, which could be securely clipped together once in situ. BIG mistake... The delivery guys realised there were no installation instructions that came with the sofa. They managed to get the legs on, but there didn't seem to be enough legs for the sofa… Read Full Review

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Nannying's Comment

Written on: 04/06/2014

Please read my comments regarding georgia sofas. Have had an independent report and submitted to m&s and will inform of the results. The report found manufacturing faults so it will be interesting to hear from the retailer!

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★☆☆☆☆

“sofa, chair and footstool ”

Written on: 22/05/2014 by missie29D (1 review written)

I purchased a sofa, last year which was delivered in August, just after it was delivered I noticed a stain on one of the cushions which looked like grease, I contacted the branch where I purchased it, they ordered a new cover for that cushion,however it later appeared that the material marked just by sitting on it, I again contacted the and was told to wait until I received the new cover even though it was now two covers that were marked, I again contacted them to say I was not happy and they… Read Full Review

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Nannying's Response to missie29D's Review

Written on: 23/05/2014

I have had an independent inspection of the sofas and have submitted their findings to the Ombudsman. The inspection found several manufacturing faults with the sofas and it will be interesting to hear the views of the Ombudsman. It appears from your review that the sofas have similar faults. If you want details of the independent inspection, I will happily supply them. It appears that FIRA are employed by M&S so therefore they are 99% of the time going to be on their side!

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Marg1104's reply to Nannying's Comment

Written on: 23/05/2014

Thank you so much for replying to my comments, I would be very interested in the details for an independent inspection of my Georgia sofa, along with any tips you may have, the ombudsman ruled in Marks and Spencer favour taking FIRA's explanation of pile crush, I have not dealt with the problem of the foam yet. Have you been through the ombudsman before your latest independent inspection.
The marking of the material does not brush back, therefore I am not convinced on it being pile crush.

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Nannying's reply to Marg1104's Comment

Written on: 13/06/2014

Hi, m&s have agreed to reimburse monies paid and to collect the furniture, after receiving the independent report. I have yet to agree. I feel they should also offer some form of goodwill considering the aggravation this has caused this past six months. Hope you contnue with your complaint. Please let me know. Good luck!

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Marg1104's reply to Nannying's Comment

Written on: 14/06/2014

I am so pleased you have got your refund, I hope they paid for your inspection too.My daughter contacted M/S again about the foam but they wanted to send FIRA down again, we all know that is useless so I now have an independent report booked and will take it from there.
Good luck with your new sofa. M/S need to listen to their customers, so many of us are having similar problems, I think they have made too many cut backs.

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Marg1104's reply to Nannying's Comment

Written on: 14/06/2014

Hi
I am so pleased you have got your refund, I hope they paid for your inspection too, my daughter contacted MS again about the foam but they offered to send FIRA down again which we all know is a waste of time, she has now booked an independent report and will go from there. It has been 10 months of stress whereas you should enjoy a new purchase, I have found it all very unsettling. Good luck with your new purchase.
I will let you know how I got on
Regards missie29d

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Nannying's reply to Marg1104's Comment

Written on: 14/06/2014

Good morning

The independent report I had came from furniture reports - his name is Jason and his office is in Orpington. I think I may have told you this before. The retailer has offered to reimburse the cost of the report. Best of luck and please let me know.

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Marg1104's reply to Nannying's Comment

Written on: 14/06/2014

Thank you, I had a card from the company my daughter chose, to confirm the appointment, his name is Jason from furniture reviews so may be the same guy. I hope I get the same outcome as you, I will let you know.

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