Marks & Spencer Furniture Reviews

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Marks and Spencer Furniture

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Latest Reviews

★☆☆☆☆

“No Christmas Present for my Daughter”

Written on: 05/12/2016 by Helenmary6 (1 review written)

I ordered a dressing table for my daughter for Christmas on the 20th November. It stated on the website there was a one to two week delivery date. I have now been informed after contacting them that they will not deliver until the 9th January. I have asked if I may have a store unit so she has something to see on Christmas day but I am told they are unable to do anything I will have to look myself. Nobody seems to care that my daughter will not have a Christmas present. … Read Full Review

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★☆☆☆☆

“Sofa not fit for purpose!”

Written on: 04/11/2016

Do NOT purchase a sofa from Marks and Spencers. I spent £1000 on the Urbino sofa Bed and it has bleached and faded due to natural sunlight in a few months, so that it is patchy, discoloured and looks worn out. Customer services have been AWFUL and have refused to compensate or refund, and I have not even received an apology. They blame it on the sofa being in a room with a window, but the fabric carried no warning about bleaching in sunlight. Rude, dismissive management and I am left with a… Read Full Review

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★☆☆☆☆

“Natural 750 Mattress. Hard and Can Feel Springs”

Written on: 29/10/2016 by Brockw232 (1 review written)

I bought the M&S Natural 750 mattress because the one I tested in the showroom felt lovely and soft (I bought exactly the same sprung divan base in the showroom also). I have had my mattress for almost a year and have not slept well once. I could feel the springs within a few days of the item being delivered. It does not feel similar to the soft mattresses I tested in a couple of M&S shops. Throughout the night, the springs seem to compress making the mattress harder and harder. It is like… Read Full Review

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★☆☆☆☆

“Food store”

Written on: 25/10/2016 by BriaRoss (1 review written)

The staff were constantly giving me dirty looks for no reason, eveyone looked miserable. I felt like they were following me thinking I was steeling simply because I'm a teenager! Food is over priced and sold due to the miserable staff I would not recommend to anyone… Read Full Review

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★☆☆☆☆

“Don"t order MARKS and SPENCERS FURNITURE”

Written on: 17/10/2016 by NSR7 (2 reviews written)

I ordered 4 furniture items . 2 were pre- assembled and 2 had to be assembled ....these 2 lads came . They reminded me more like 2 lads from only fools and horses... They assembled one item , but said they could not assemble the other one due to lack of area space ...When i measured the area , it was well inside the space the instructions mentioned ...so i think they just wanted a quick exit ...the space thing was just an excuse ... When i conacted Marks and Spencer , all i got from them was… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid!!”

Written on: 14/10/2016 by Foley64 (1 review written)

Table from good old M&S laminate started to lift after under 2 years the table cost £899 when complained we were sent an independent assessor who said it's wet damage this table was never wet was cleaned with a mild anti-bac spray onto a cloth wiped over and dried thoroughly. Aparrently you can only use water so we were void from refund or replacement or any help whatsoever. How can an eating surface be expected to be clean with out any anti-bac at all. Disgusting customer service and… Read Full Review

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★☆☆☆☆

“Cheaply made but expensive ”

Written on: 06/10/2016 by AlwenIlly (1 review written)

Bought a sofa & love chair. Looked very good and comfortable in the shop. Used it for 6-7. Only two of us and no children. Hugely disappointed with it. The back fillings became lumpy and seating lost its support. Essentially already thinking of changing them. Only positive was M&S customer support. Arranged for an inspection and sent new fillings. The enlightening thing if you can call that is finding how cheap the materials were. These won't last for long as they replaced like for like. Bottom… Read Full Review

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★★★☆☆

“Scratchy material on £750 chair.”

Written on: 20/09/2016 by Northfield47 (1 review written)

I chose Highland fabric as a cover for my chair. I'm afraid I can't sit on the chair without covers as the fabric is itchy on the skin of my forearms and back of my legs. My daughter won't sit on it either. Man coming out at 7.30 am tomorrow to Inspect it but reading these reviews I don't have any confidence that it will be changed. Waste of money!… Read Full Review

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★☆☆☆☆

“Full of promises but do not fulfill them”

Written on: 01/09/2016 by Gibby45 (1 review written)

Bought some furniture for cash at the metro centre store on 23 July. We were given a delivery date of 27 Aug.On the 26th we were given a Time slot of between 1.30 and 3.30. On the delivery date we had a call at 11.10 to say it had been cancelled . Then we were told it would be the 20th Sept. Then they told my son the 28th . Then l contacted them to try and get it moved to an earlier date which they said would be the 10th Sept. Then they changed their mind again to the 16th. Sept. We had our… Read Full Review

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★☆☆☆☆

“Poor quility”

Written on: 09/08/2016 by royello66 (1 review written)

Bought a Abbey leather suites and one chair has lost its colour and was told oils come out of your hands and hair and break the leather down as the leather is thin, so what are you surpose to do sit on the floor and look at it ,Don't buy leather from Marks… Read Full Review

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Kazdvd's Response to royello66's Review

Written on: 24/08/2016

hi . This happened to me a few years ago. Had bought the large Abbey in brown leather about 5 years ago then a couple of years later bought the matching armchair and 2 seater sofa. Within a year the 2 newer ones had changed colour. I phoned their customer services who sent out someone to inspect them. I was told that the leather hadn't bonded properly and I received a refund{ less wear and tear}. So if no one has been out to inspect it, then I would insist that they do.

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★☆☆☆☆

“Ramsden Sofa”

Written on: 21/04/2016 by Alessandro328 (1 review written)

Upon delivery of a Ramsden sofa one of the arm cushions was missing and was told that it would take 3 weeks for a new cushion. Then when the sofa was 2 weeks old we noticed the seats had discoloured. Contacted M&S who sent an inspector out and he told us the sofa takes colour from clothing. Supposedly the stain resisted coating on all M&S fabrics does not stop this. We also noticed that some of the quality control stamps were missing but the inspector totally ignored it. M&S say this is not a… Read Full Review

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★☆☆☆☆

“Wasted 80 mile trip to view sofa range which wasn't there”

Written on: 13/04/2016 by Meresider (1 review written)

Yesterday we made an 80 mile round trip to the M&S Home store at Monks Cross, York, specifically wanting to view the 'Harriet' range of sofas and chairs. There was not one on display. Other ranges were missing too. This is a vast store, yet the assistant told me they'd had to get rid of some display furniture to place a new range of kitchenware on somesuch. How can anyone hope to sell an item if the customer can't try it? Certainly, after sitting on all the others that were on display, I… Read Full Review

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★☆☆☆☆

“Denver Sofa”

Written on: 23/03/2016 by 260Velez (1 review written)

Purchased 2 sofas. Almost immediately noticed the large cushions sliding out therefore causing back cushions to then slip down giving no support to the back of the Sofa, had this checked by technicians, apparently not a 'manufacturing fault' so nothing can be done (how could this problem be discovered except by during use? Next problem - 'puddling' on the large cushions. Have had this inspected - same thing "not a manufacturing fault" again how could this be discovered only by during using it!… Read Full Review

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Cinnamon1234's Comment

Written on: 15/06/2016

Exactly the same has happened to me with the Salisbury sofas.Positively the most uncomfortable sofas I have ever had the misfortune to sit on. M and spencer don't want to know. I feel mad every time I sit on them. The cushion filling is useless. Yes as they say it bounces back -- at the moment. Goodness knows what it will be like in another year .Anyway I am not concerned with what it does after I have sat on it. I want comfort when I'm sitting on it. Total rubbish. I am so very upset with M and Spencer . Its not right we cant do something about it. They need to listen and change their manufacturer and do something for us loyal customers

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Cinnamon1234's Comment

Written on: 15/06/2016

Exactly the same has happened to me with the Salisbury sofas.Positively the most uncomfortable sofas I have ever had the misfortune to sit on. M and spencer don't want to know. I feel mad every time I sit on them. The cushion filling is useless. Yes as they say it bounces back -- at the moment. Goodness knows what it will be like in another year .Anyway I am not concerned with what it does after I have sat on it. I want comfort when I'm sitting on it. Total rubbish. I am so very upset with M and Spencer . Its not right we cant do something about it. They need to listen and change their manufacturer and do something for us loyal customers

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★☆☆☆☆

“Severely damaged furniture”

Written on: 04/02/2016 by 60Temple (1 review written)

One Star because this is the minimum. I give 0/5. Bought two items of expensive bedroom furniture. Both had very badly unfinished edges. One was flat-pack, though very expensive and you could get a properly finished equivalent from Ikea at a fraction of the price. The worst of it is their disgustingly rude customer service (you would not believe that this could be M&S; something has gone badly wrong). They have accused me of causing the damage to the flat-pack furniture myself, even though the… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/02/2016 by madge.lamberty (1 review written)

i bought two corner modular sofa units on same day. My expectation was that they would be identical. If only! Furniture inspected by independent assessor and although he agreed they were the same he said it is not a manufacturing fault. M&s failed to tell me outcome inspection I had tp contact them. I was told they weren't going to do anything about it and if not happy to contact the furniture ombudsman who would decide outcome. If I want to return furniture I have to pay £50 to have… Read Full Review

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★☆☆☆☆

“Marks and spencer Nantucket Sofa”

Written on: 27/01/2016 by 216Daley (1 review written)

Only had sofa 6 weeks and noticed seats discolouring, sofa takes colour from clothing.we are not a couple that wear jeans,and we have no children at home,marks and spencer say this is not a manufacturing problem, so therefore there Is nothing they will do… Read Full Review

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Royello's Comment

Written on: 09/08/2016

I have had same problem and they say oils out of your hands and hair break the leather down it hardly been used poor quility

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★★★★★

“Unusually good experience!”

Written on: 16/01/2016

I bought a leather, large Abbey sofa 10 years ago and it is still in excellent condition with supportive seats and a frame of incomparable quality. A Fenton small sofa bought four years ago has not been as successful but largely because the seats seem softer and the filling less weighty, meaning that the cushions slide around on the base and this was not helped by the fabric I chose. I have just purchased a Richmond small sofa to replace this one and I am hopeful it will be every bit as good a… Read Full Review

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★☆☆☆☆

“M&S Greenwich coffee table”

Written on: 13/01/2016

We bought a number of items from the M&S Greenwich range in late 2013 but within a few months the veneer strips on the coffee table started to lift. Now we have this in a number of areas on the table. We contacted M&S and they sent in their FIRA inspector who reported back that this was likely to be due to accidental damage rather than a manufacturing fault. We are very careful and use coasters and there has not been any liquid spillage accidents to cause such a problem. After many months and a… Read Full Review

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★☆☆☆☆

“ABBEY RANGE OF SETTEE'S A COMPLETE DISGRACE”

Written on: 05/01/2016 by vowchurch (1 review written)

WE bought a Abbey range Settee a couple of years ago. After six months we found that the colour was fading although our living room has a north facing window. (Hence very little Sun). (2) The pile in the arm rest had fell to the bottom of the unit.(3) The fire protection coating on the packing inside the cushions had come away from the material. We called in their Quality people recommended by them to check our complaint. The Guy turned up and inspected the Settee. He said that the Arch in… Read Full Review

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★☆☆☆☆

“I had two settees not M and Spencer for 10 years ....”

Written on: 22/12/2015 by Cinnamon1234 (2 reviews written)

I had two settees not M and Spencer for 10 years . Just needed a change. There was absolutely nothing wrong with them. Almost as good as they were when I first purchased them. Looked long and hard for my new settees. Thought I had chosen well with M and Spencer Salisbury range. Not so. They are positively the most uncomfortable settees I have ever sat on. The cushion filling has no support in it what so ever and crushes to nothing when sat on. Because of this when sat on there is a large gap at… Read Full Review

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Cinnamon1234's Response to Cinnamon1234's Review

Written on: 22/12/2015

I wish someone in authority from Marks and Spencer would read these reviews and do something not just ignore

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