Marks & Spencer Furniture Reviews
Latest Reviews
★☆☆☆☆
“unfair practice on furniture return and exchange”
Written on: 09/04/2013 by harry7526 (1 review written)
If you buy furniture in store you CANNOT change your mind after delivery. Buy online you CAN change your mind but no one draws your attention to this fact in store though it is buried in the list of terms and conditions ---morale of the story is if you have the slightest doubt look at furniture in store but buy online! Customer Service telephone contact totally unsympathetic and quoted standard"you signed order form and its in terms and conditions". - who reads two pages of terms and... (read more)
★☆☆☆☆
“Memory Foam 1250 Mattress, Medium Support”
Written on: 08/04/2013
This mattress is definitely not medium support. I have owned a mattress containing memory foam before and I sincerely wish I had kept it however as I was updating my bedroom, I bought the above mattress from Marks & Spencer thinking that it would be similar. This mattress is awful, it's like lying on a board and I have woken up every night in discomfort because it is so firm. It has not softened over time. Marks & Spencer customer services sent out a FIRA technician to examine it but he... (read more)
★☆☆☆☆
“M&S Barletta Sofa Stella Weave”
Written on: 22/03/2013 by DavidG56 (1 review written)
Do not buy this product. Within weeks the material started to deteriorate. The seams started to "pull" and the covers stretched so that they did not fit the cushions. This is in a room that is not used regularly so it has not had any significant use. The foam cushions look like they have been cut with a blunt Stanley knife. We returned the cover to M&S only to be told there is nothing wrong with the product. We bought a 3 seater and a 2 seater. Total cost £1800. This product will... (read more)
★☆☆☆☆
“Terrible quality and wear and tear”
Written on: 16/03/2013
Purchased the Fenton large 2 seater sofa, and have had problems since day 1. The covers are extremely poor, causing bobbling and wear and tear after a short time. M&S sent out an inspector who was such a jobs worth, said he could find no fault even though he was looking at bobbling, fading and pulling where the zips are. Finally after another visit, they offered to repair the cushion cover, which was sent away. When I got it back the repair was not good. I could have done better with a... (read more)
★☆☆☆☆
“Failed delivery M&S”
Written on: 01/03/2013
If you're considering purchasing from M&S anything that involves them delivering, I would seriously think again. You will be given a two hour slot (you'll have no say in this), you'll make everything work around this slot...have friends pick up kids from school, take time off work, basically re-schedule your life. This may be costly to you. They won't turn up. They'll call you at the last possible moment to give a later time that day for delivery (again you'll have no say in this) -... (read more)
★★☆☆☆
“unresolved complaint about the Penrose settee”
Written on: 25/02/2013
We bought the Penrose settee in April 2012. We had moved house and were moving into a newbuild. We tried the settee in the store on two separate days and were happy with it. We did not use the settee for months, as this was purchased for occasional use only, to be used in the living dining room when our family came to visit. It was around Christmas when we tried out the settee. We were instantly disappointed as the back cushions were overstuffed and actually pushed us forwards causing... (read more)
★☆☆☆☆
“Very poor quality fabric and covers badly made”
Written on: 07/02/2013 by lesleysmith60
We bought two Urbino sofas, one three seater and one petite, six months apart. The smaller sofa is 18 months old and the larger only a year, but both look as though we have had them for a very long time! The covers are Lindon weave in caramel, which I would not recommend to anyone as they catch and pull really easily. The inside of the cushion covers are not finished off and have frayed so badly that it is difficult to unzip them. The cushions have sagged and the covers slip. I have rotated... (read more)
★☆☆☆☆
“Conran -Poor product, poor returns policy”
Written on: 01/02/2013
The Conran side table with leather straps went on sale after Christmas, so I saw this as my moment to own something from this Marks and spencer collaboration with the iconic designer. The product description goes to great length to explain the history of furniture making and the use of wood veneers throughout the last couple of centuries. It also goes on to explain how stable and structurally sensible it is to use this system rather than solid wood. With this in mind I was expecting a good... (read more)
★☆☆☆☆
“Poor Quality Leather Sofas”
Written on: 23/01/2013 by chessmachine (8 reviews written)
I was very disappointed when I bought 2 very expensive leather sofas from M&S as the upholstery became faulty after about 18 months. The cushions lost their compression making the sofas very difficult to live with. I was also annoyed that they would not accept a totally independent assessment from a local company but insisted on using their own retained organisation. They have refused to replace or refund me the funds for these items. (read more)
★★☆☆☆
“Reputation Tarnished”
Written on: 23/01/2013 by Sticktofood
Purchased a Wentworth suite thinking that the usual M & S quality would make it a good buy. How wrong can you be!! Covers started to scuff and looked worn quite quickly. Sent a cover back to be told it was normal wear and tear!! Recently springs and cushions have become so soft I've had to replace the foam and had previously put boards under the cushions to give appropriate firmness! I'll stick to M & S food in future! (read more)
See next 10 reviews
Showing 1 - 10 of 107 Reviews
★☆☆☆☆
“ABBEY BOSTON SOFABED DO NOT BUY”
Written on: 21/12/2012 by DeanBeth (1 review written)
We have had a Marks & Spencer - M&S Abbey Boston leather sofabed for two years. Recently the metalwork frame has failed. The part where the hinge meets the legs has bent/compressed to the point at which the bed cannot now be used. Marks & Spencer’s service is appalling. Firstly I was told I HAVE TO DEAL WITH FIRA. This is contrary to the sale of goods act as confirmed by the kind people at the Citizens advice Bureau (formerly Consumer direct). My contract was with M&S not FIRA. I had a... (read more)
Jakeowsky's Response to DeanBeth's Review
Written on: 26/02/2013
I am being sent down the same avenues and am very upset. Pl read my review about the Penrose settee at the top of this page,dated 26th february 2013. I hope by now your problem is solved to your satisfaction but M&S are proved to be disgusting regarding their customers. The assessor from FIRA came and reported no manufacturing faults. M&S say I must now go to the Furn Ombud who as you say are one and the same. They are giving everyone the runaround. I am meeting with he store manager next week to try to discuss this. It's totally weird.
Reply to this comment
Deanbeth's reply to Jakeowsky's Comment
Written on: 27/02/2013
Hi
You are in for a rough ride... I still do not have a resolution mainly due to heavy work commitments on my side. Here's what will happen, you will spend a lot of time putting together a strong case against Marks & Spencer. You will submit this to the Furniture ombudsman. They will ignore your information completely referring to the report from Fira. You will receive a letter on the last possible day stating that in their opinion there is no fault. All further communications from the Furniture ombudsman will be saying that they will now close the case in xx days. The service from M&S is despicable, clearly they are using this service to bat complaints into the long grass, rather than dealing with the issue. In my case this could be serious, I have had the frame looked at by an ex aviation engineer. He has advised me not to use the Abbey Sofabed as in his opinion the frame could fail catastrophically causing a serious impalement injury. I am planning to report this to trading standards as I would not want anyone to be injured by this product. Which have advised me to go straight to the small claims court. I am currently putting together the case. I would also approach Guardian money as they are looking at the lack of independence of FIRA / Furniture ombudsman. Good luck, Lets keep each other updated via each others post.
Reply to this comment
★☆☆☆☆
“M and s disappoint again”
Written on: 28/11/2012 by Bevellar
Previously ordered a table and chairs , took delivery to find the glass chipped, m and s arranged replacement 3 times they arrived damaged, n the end they offered us a reduction in cost. WE DID NOT LEARN OUR LESSON !!! Went on to order 2 sofas this Sept which were due to be relived Dec 10th, phone call today to say manufacturer behind with orders so now due to be delivered Dec 28th Only 4 months from start to finish Shocking customer service - lesson now learned- m and s I'm done with you (read more)
★☆☆☆☆
“Barletta sofas quality not! ”
Written on: 04/11/2012 by jjfusedale
badly made I expect this quality from a cheap sofa retailer, seat cushions have no support M&S in response say this is due from wear and tear!! even when this problem was from when goods were brand new.M&S need to take on board how the after sales sevice should be run at John Lewis, but then the qaulity would and should make M&S feel very bad (read more)
★☆☆☆☆
“leather sofas”
Written on: 03/11/2012
after 12 week wait the sofas arrived damaged. after a further 10 weeks the replacements arrived damaged. terrible customer service and unacceptable to send out damaged products when premium pricing. very unhelpful regarding inconvenience. (read more)
★☆☆☆☆
“Wardrobe with doors hanging off and bolt protruding...”
Written on: 24/10/2012 by JAYT22 (1 review written)
After seeing a two-door mode in a Marks and Spencer store, we ordered the three-door Hastings wardrobe on-line and waited about three weeks for my daughter's new wardrobe to be delivered. The fitters admitted they could not get the doors to fit properly, had scratched the wardrobe trying to assemble it and could not get the last bolt to go into one of the legs - it stuck out about an inch. We had to wait in a few days later to allow their assessor to try and fix it, then 72 hours longer -... (read more)
★★☆☆☆
“shame on m&s”
Written on: 13/10/2012
Purchased Rosina settee autum 2010. We noticed that the seat cushions were turning on the inner filling. The colour is alabaster (cream leather) but the back and bottom of the outer cushion is a black material. Because of the turning you can see a black line along the back of the seat. We keep readdressing the cushion to bring it back in line but as soon as you sit on it the problem reoccurs. We complained to M&S customer services and they sent out an independent company who acknowledged... (read more)
★☆☆☆☆
“M&S sofa terrible quality and service ”
Written on: 10/10/2012 by jerrymouse (1 review written)
We bought a buxton sofa, shair & footstool which were delivered in May 2012 . Since then it has been a catalogue of disasters. In July customer services to complain that the sofa cushions had lost support and were very ‘saggy’, dropping so low on the sofa that it felt like sitting on a wooden board. I did state that I was unsure if this was due to the springs or the cushion inners themselves. I did as requested and sent one back for ‘testing’ and they agreed that the inners were... (read more)
★☆☆☆☆
“Ottoman bed - expensive mistake!”
Written on: 09/10/2012 by AliWilson
My husband and I purchased an ottoman bed from M&S a few weeks ago. When assembled (and with a mattress on it) we found that the gas struts are so strong that it takes two of us to close it. The two flimsy straps that hold it closed are rapidly wearing and look like they will split soon. When the straps are released the top springs open with such force that we worry about the safety of our young grandchildren should they release the straps themselves. There is no guidance on purchasing these... (read more)
★☆☆☆☆
“Worst Customer service I've ever experienced”
Written on: 10/09/2012
I ordered a footstool and when the advised delivery date arrived and I had not been contacted, I found the order had not been processed and I was sent to the back of the queue.Endless phone calls to an 0845 number bought no help.Calls were never returned. At no time was I ever treated as a valued customer.Even when the item was ready I was still not contacted, I had to phone them yet again to arrange delivery, which was not prompt.The item itself was fine, but the service was appalling.... (read more)
★☆☆☆☆
“Abbey Fine Leather it certainly is not”
Written on: 09/09/2012
After purchasing the Abbey Large three seater and a love chair in November 11 we noticed that afer 5 months the pigment was wearing on the back cushions, piping on Arms and the arms of the three seater. After contacting Marks and spencer they sent out a technician, his report stated that after performing a damp cloth test which consisted of quite simply rubbing a different part of the cushion with a lint free cloth that there was no fault with the leather because no colour was present on the... (read more)
Laineyc's Comment
Written on: 16/09/2012
Hi, I've also had similar problems, I can't read the end of your review, if you want to contact me I can let you know the problems I've also had and the feedback I got from them and the Furniture Ombudsman. Too anyone else, don't buy furniture from M&S and expect good quality or after sales care, neither exists.
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 107 Reviews
★☆☆☆☆
“dimensions had changed!”
Written on: 26/08/2012 by kentmaids
M and S have changed the dimensions of several of their Sonoma Light range. I sent a desk back, and eventually cancelled the whole order as three of the pieces I had ordered and paid for,were different dimensions from those in the catalogue and online. M and S's reply was that 'customers like large desks'! And, that they like small sideboards, so we had them made slimmer. Unbelievable really! If I had measured incorrectly, and the furniture had not fitted, I would have been charged £100 for... (read more)
★☆☆☆☆
“One of the worst customer service/delivery experience ever”
Written on: 02/08/2012
I received a gift from my mother of garden furniture bought from M&S. First of all M&S customer service were unable to confirm who this order was from when I received the call from them informing me of this delivery. As a consequence of my enquiry my mother had to reconfim her order all over again. But this was nothing in comparison to the appalling treatment I received when it emerged that I could no longer take delivery of the items on the day I had originally chosen (both my husband and... (read more)
★☆☆☆☆
“Wooden beds & lockers: WARNING”
Written on: 30/07/2012 by noddy16
Do not buy wooden beds or lockers from M&S. I have discovered recently that mine are crawling with wood mites! M&S did not have the decency to get back to me about this problem and i will not be buying any furniture from them ever again! Their customer service sucks. (read more)
★☆☆☆☆
“Fraser Plum Leather Suite”
Written on: 29/07/2012
We purchased a 3 seater and 2 seater Fraser suite in plum. After 3 months the leather began to peel on 2 cushions of the 2 seater. Marks & Spencer sent an 'independent' specialist and the cause was 'undetermined' and therefore it was decided it must be the customer's fault. Both sofa's had the same treatment with low usage and the 3 seater was fine. Marks & Spencer refused to help further so we had no option but to pursue through the Furniture Ombudsman but the result was still... (read more)
★☆☆☆☆
“fraser leather suite”
Written on: 22/06/2012 by amugwhoboughtasofa
awful--faded area noted on one cushion after only 10months told it was due to wear and tear--which is rubbish as on the end of sofa no one really sits on--marks and spencer not interested as the comments of the manufacturer are to be believed and not the comments of the mug who bought the suite--advised by marks and spencer to buy another seat cover as they would not give replacement--would never buy anything from marks and spencer ever again after 50yrs of shopping there regulary (read more)
★☆☆☆☆
“fenton chairs and sofa”
Written on: 28/05/2012 by chevre
I purchased 2 fenton armchairs and sofa last year, within four months one seat cover had split on the seam, this was replaced but I now have another seat cover that has just pulled apart, the seams have not been finished off properly and there is nothing to stop the fabric fraying. I am disgusted at the quality and regret buying the furniture. It looks like the other seat covers are going the same way. (read more)
★☆☆☆☆
“dont ever buy a tv ”
Written on: 15/05/2012 by TTTTTTREEEEX
HI I ORDERD A TV 32 INCH TOLD IVWILL BE GETTING ON 12 MAY THEN CALLED ON 12 MAY THAT I WILL GET ON 14 MAY 14 MAY CPME YET NO TV THEM SAID WILL GET ON 22 MAY AND GETTING LATE. WITH CHEEKY COSTUMER SERICE AND TELLING ME TO PAY FOR DILIVERY WEN ITS FREE FOR 26 INCH TV PLUS (read more)
★☆☆☆☆
“Poor quality and rubbish customer service from M&S”
Written on: 29/04/2012
We purchased a 2 sofas and a chair from M&S Castle Point store. After less than a year the cushions were sagging and not providing support. M&S sent FIRA out who agreed there was a problem and M&S replaced the foam. Just over a year later same problem, this time M&S replaced the foam without inspecting it. The foam was heavier and seemed to be a better quality but it has only last just under 2 years. M&S sent FIRA out again and the technician agreed the cushions were soft but also said in... (read more)
Furrymouse's Comment
Written on: 27/08/2012
I had EXACTLY the same experiance with my Charlotte sofa, although in my case when I complained about the cushions after just over a year of use, M&S were really rude and didn't want to know. Even though they had lied at the point of purchase and told me there was a seven year guarantee. They told me it my fault, even though there was someone on the webiste complaining about the same problem. I am disabled which M&S know, so they know I'm not in a position to take them to court. I am so appalled, I will never shop there again. I tried to leave a review on their website about the situation, but it never appeared, WHAT a surprise!!! It seems they won't print anything that has less than 3 stars. What a terrible way to do business!!!!!
Reply to this comment
R.collier's Comment
Written on: 24/10/2012
I took my complaint to the furniture ombudsman who arranged for an independent expert to examine my furniture. He agreed there are several faults and I am now waiting for compensation from M&S. My advice don't give up with your complaint and never buy from them again.
Reply to this comment
★☆☆☆☆
“Do not buy a sofa from this store”
Written on: 18/04/2012
I recently purchased 2 three seater leather sofas from M & S. They were delivered on November 29th 2011. I recently noticed that the leather on one of the seams appeared to be wearing and contacted the store.They requested that I return the cover for their inspection. I returned the cover on March 26th 2012. It has taken until today for the cover to be returned despite endless calls to the customer service team who were very poor and unhelpful. They informed me today that following... (read more)
★☆☆☆☆
“Poor quality and no service for faulty furnishings.”
Written on: 31/03/2012
I bought a 3 seater settee with a chez and a large chest of drawers from M & S. The cushions kept slipping off the edge of the sofa when anyone sat on it, making it very uncomfortable. The larger cushion on the chez, slips right over the edge and you end up stuck in the gap it leaves at the back. I complained. They sent an inspector. Unbelievably he told me, the reason is 'because the base which the cushions sit on, is made of nylon and doesn't hold them in place, and slips because nylon... (read more)
Guest's Comment
Written on: 25/04/2012
I am having the same trouble with the same sofa and all the fethers are coming out off the cushions very disappointed only had it 6 weeks and it looks 6 yrs when you sit on it it leavs a dent and the only way to get it back is to turn it over but it is very big and i can't keep doing that very very very disappointed
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 107 Reviews
★★☆☆☆
“RUBBISH SOFA CUSHIONS!”
Written on: 30/03/2012 by murphy39 (1 review written)
Ordered an Elise sofa, chair and stool on line. Sofa cushions were out of shape on arrival and after 2 weeks looked awful even though we pick up each night and reverse in the morning. One cushion taken away but returned with no message so had to ring M&S who said manufacturer says it is fine, up to specification. May I suggest M&S change their supplier who uses a higher specification then. Asked customer service guy how long it was guaranteed for and he said M&S furniture has NO... (read more)
★★★★☆
“Fantastic delivery service!”
Written on: 23/03/2012 by KatJoyWhite (3 reviews written)
I first read this review page when I was frustrated with M&S for being completely useless at sending me fabric samples for a new sofa. These reviews, plus the non-existent samples pushed me to order my sofa elsewhere, but I had already ordered a dressing table and office chair so I was really worried how the delivery was going to go. Turned out to be the best delivery experience I have ever had with any company, plus the furniture is absolutely perfect! I had loads of warning for the... (read more)
★☆☆☆☆
“ ulbino sofa”
Written on: 14/03/2012
i bought this sofa 6 months ago and a hole has worn on the cushion i was told to post it back to them after a week they returned it to me saying it was not a fault on the leather and nothing was going to get done about it hard luck i have had 2 leather sofas in the past 20years not from marks&spencer though and they lasted well but m&s semms to think 6months is wear and tear i am getting second opinion and will take this further but the customer service is shocking and i am ashamed to say i... (read more)
★☆☆☆☆
“M & S Technology Service”
Written on: 06/03/2012
Like others here I have found out the hard way how far M&S customer service has gone down. In response to a call to M&S service dept to recify a faulty 10 month old 42" Panasonic HDTV I was informed an appointment could be made 'about a week' hence to uplift the set, and was told I should expect the set to be away for 28 days, with no loan/replacement set provided!! I find that service quality totally inadequate, so I have initiated a claim under the Sale of Goods Act because Panasonic... (read more)
★☆☆☆☆
“WORST CUSTOMER EXPERIENCE EVER”
Written on: 15/02/2012
If you want to find yourself so stressed you cannot think straight, then make an online purchase for a large technology item from Marks and Spencer's. NEVER again will I use them to buy so much as a pair of slippers! From start to finish, they have been unprofessional, deceitful, dishonest and underhand. I could go on but to give you an idea, don't expect to get what you have ordered and paid for in full - yes your confirmation will say you are getting the correct item but the delivery... (read more)
★★☆☆☆
“Large Abbey Sofa in Bronco Dark Brown Leather”
Written on: 14/02/2012 by Coxall
We purchased the large and the small abbey sofas in dark brown bronco leather. At the time we were assured that this was the most hard wearing and robust leather they did it in. As soon as the large sofa was delivered we realised that the leather and finish was completely different from the small sofa(the leather was furry and a different colour) Customer services reluctantly sent a technician out who recommended that we receive a new sofa straight away, this was delivered and we were... (read more)
Guest's Response to Coxall's Review
Written on: 12/06/2012
I'm sorry to say I doubt very much you will get anywhere. I had the same problem and went through the Ombudsman. Their 'independent' report said the cause was 'a breakdown of the lacquer caused by natural body oils' and not a fault of the leather. I countered it with the fact they advertise their 'Fine Leather' as durable and it is therefore misleading, together with it not being fit for purpose if you can't sit on it without the colour disappearing, I got a dual award result. Either accept a further repair (its already been re-coloured once and come off again) or accept £150.00 and retain the sofa in current state. This took over 12 months! Even though it was a dual award decision, without them actually saying its faulty, I don't think there's anything I can do, unless anyone else has any suggestions. Do not buy from M&S.
Reply to this comment
★☆☆☆☆
“Marks and Spencer - Disgraceful Customer Service!!!”
Written on: 08/02/2012 by cas1810
I ordered 2 Fraser sofas (one large, one medium) from Marks and Spencer at the end of December (on special offer - buy 2 items of furniture and get 30% off the total cost of the order!) They both arrived yesterday but unfortuantely the large sofa did not fit and we had to pay £100 for the delivery firm to take it back to the depot. We kept the medium sofa and decided to re-order another medium instead of the large. I phoned the customer service centre to put the order in today, only to be... (read more)
★☆☆☆☆
“Worst experience ever.”
Written on: 25/01/2012 by Patriciaberry
Bought bed which was supposed to be made up for us but didn,t know this at time. Parts missing which took weeks to be delivered. Racially abused over phone for being Scottish. Have 5 year guarantee but when springs broke just over a year later, offered £75 to keep the bed in dangerous condition & not fit for purpose or refund of 83% of cost of bed(17% off for fair usage) Please learn from my lesson!!! Worst service ever....... Want to keep bed but with it sorted which they can not do, but... (read more)
★☆☆☆☆
“Terrible quality for the price”
Written on: 19/01/2012 by Sieds
This mattress is shockingly poor quality. You can feel every spring through the cover just by running your and over it let alone lying down. My daughter (aged 7) could not sleep on it as it was so uncomfortable. We contacted marks and spencer who sent someone to look at it. He said there was no manufacturing fault, which I agreed with. There was no faulty stitching, it wasnt damaged in transit, it was exactly what you'd expect if you'd bought a cheapo mattress from a discount warehouse for... (read more)
★☆☆☆☆
“Worst Sofa quality and service I have ever had”
Written on: 22/12/2011
It really is unbelievable that a company that has such good image can be so bad, how do they do it!! I bought an ex display sofa, all looked fine, and I had to sign a piece of paper saying sold as seen and no return, anyway within 2 days the arm was stretched and discoloured, I phoned the store they said tough its sold as seen, I explained that its to do with the quality and not a damage that was there and surley thats covered with a warranty of some sort. They phoned me back and said... (read more)
Willyrussel1's Comment
Written on: 03/01/2012
I have also bought a Buxton furniture this month and have found that the sofa cushions are very soft. When we are sitting on the sofas we tend to slop towards the middle as though there is very little support in the cushions.This may be a fault of the design perhaps.I have contacted Marks and Spencer but they are unwilling to let me return the goods.I would be interested to know if any other customers have experienced the same. We could compare notes.
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 107 Reviews
★☆☆☆☆
“NEVER BUY FURNITURE FROM MARKS AND SPENCERS”
Written on: 02/11/2011 by Hargreaves (1 review written)
I so wish I had read the other reviews before ordering from M&S. My bed was delivered yesterday, I had ordered a King Sized bed it was put together and looked lovely but when we put the mattress on it was to large and we realised that they had sent a double. I rang M&S straight away and suggested that maybe somebody had my bed and I had there's. After a few hours M&S rang to tell me that there had been an error with the manufacturers and that they would have to order me a new bed. As I... (read more)
★☆☆☆☆
“Delivery booked but didn't arrive”
Written on: 30/07/2011 by MikeJones62
M&S phoned and confirmed delivery for 30th July. Nothing arrived and when I phoned them they said there was no confirmed delivery for 30th and the initial phone call never happened "or it would have been on their system". So either I imagined the call in really specific detail or they are mistaken. Either way I lose a days pay staying off work for nothing. I would not recommend buying furniture from M&S. I guess I'll have to wait and see if arrives on the next due date. (read more)
★☆☆☆☆
“Don't buy an M&S Sofa”
Written on: 27/07/2011
We bought a sofa from M&S before Xmas '10. It duly arrived, on time, just before Xmas. It was way too soft. Within a couples of weeks we noticed that if two adults were sitting on it they leaned towards each other. My parents found it difficult to get off the thing because they sunk so low. M&S sent out a technician who thought the webbing was fine, but the cushion miy be at fault. New cushions arrived an made no diference whatsoever. In the meantime I went to the store to test the display... (read more)
★☆☆☆☆
“Ordered goods only to find out 12 days later that...”
Written on: 28/05/2011
I ordered the chaise and cofee table along with the cushions on the 15th May and got a delivery date of the 1st June. I got a call on Tuesday 24th May to say that there was a delay with the manufacturer and they could not give me a new delivery date. I got another call on Friday 27th May to say that their supplier was no longer making the accompanying cushions and what would I like to do? There is no point having a chaise without the cushions so asked them what my options were and they... (read more)
Guest's Comment
Written on: 13/07/2011
I ordered a sofa about 7 weeks ago and organised a delivery this Friday which was confirmed in writing. Today ( Wednesday) I called them to arrange a deivery "window time"(their words) as they had not called me as promised in the letter only to be told that they don't have the sofa and it is with the manufacturers and they do not know when it might be delivered. This is a recurring problem it seems. Rubbish service!
Reply to this comment
★☆☆☆☆
“I had dreadful problems with M&S their bookshelves...”
Written on: 14/05/2011
I had dreadful problems with M&S their bookshelves when delivered is no way like the ones in store and also they veneer splits in many places and you will not see them until you rub finger over the unit. They are large splits and clearly opened, but when their tech guy came around he wanted to repair them and kept saying they were only raised grans in the wood , despite him seeing that they are clearly little cuts in the wood. I read up on it and it appears that the veneer was put on... (read more)
Kirstiem's Comment
Written on: 13/10/2011
its amazing that people find little things to complain about and then have to trawl the internet just to express it. What does it matter in life.
Reply to this comment
★☆☆☆☆
“Warning! - think carefully before buying M&S furniture...”
Written on: 14/05/2011
Warning! - think carefully before buying M&S furniture via Home Delivery ! The first bed arrived on time but was damaged in 3 areas. To be fair, the delivery/assembly guys noticed it straight away and reported back to HO. We were offered discount of £50 to keep bed but refused. The replacement bed has arrived today (now 6 weeks from original purchase) and has a huge split in the white wood upright. Delivery driver refused to assemble saying it was "unsafe." We are now stuck with the... (read more)
★☆☆☆☆
“Don't buy from M&S unless in Sale. I bought a large...”
Written on: 05/05/2011
Don't buy from M&S unless in Sale. I bought a large quantity of Garden tables and chairs in Early April. The day after they arrived the price was reduced by 20%. I didn't expect garden furniture to be offered in a promotion at Easter. Just thought I would write this review in the hope the same thing doesn't happen to somebody else. (read more)
★☆☆☆☆
“Ordered and paid in full for a sofa and armchair on...”
Written on: 01/05/2011 by atakd (2 reviews written)
Ordered and paid in full for a sofa and armchair on 31/12/10 for delivery 22/2/02. A week before delivery date the order was confirmed on schedule so I booked a day off work. On 20/2/11 I was telephoned and told the material ordered was not available and only more expensive material was available but we would get a discount on the EXTRA money we would have to pay. After threats of court action our second choice material was agreed to be supplied free of charge and was delivered 27/4/11.... (read more)
★☆☆☆☆
“Purchesed in Pudsey but delivered at our home in...”
Written on: 29/04/2011 by Peteriking (1 review written)
Purchesed in Pudsey but delivered at our home in Southport. We purchased a Wentworth suite comprising of recliner chair, ordinary chair and sofa bed in quote'stain resitant finish' esptite chinelle. It was delivered three weeks late because of missing paperwork on August 7th last year. Within 6 weeks we noticed the base of the recliner was quite badly marked as were the chair cushions of both chairs. A letter was sent to customer services in on September 23rd. This was not received so... (read more)
★☆☆☆☆
“DO NOT BUY FURNITURE FROM M&S. I wish I had seen this...”
Written on: 05/04/2011 by Richard Oliver (1 review written)
DO NOT BUY FURNITURE FROM M&S. I wish I had seen this site before I made the worst purchase in my life! In July 2010 we purchased 2 armchairs and 2 setees in the Fraser range from M&S in Bristol. The salesman complimented us on our choice of furniture and the material. We had been advised to wait for the sale which we did and it was delivered. The first suite showed signs of creasing in the arms and M&S sent a 'technician' to check it. He said it was slack material and said it was a... (read more)
Kirstiem's Response to Richard Oliver's Review
Written on: 15/09/2011
whats with the 'technician'. Its down to customer perception theres a lot worse issues going on in the world than your sofa!! makes me angry how people get so angry about the littlest issues when really in life they don't actually matter.
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 107 Reviews
overview
Top 5 Furniture & Home Shops
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Easy Art - www.easyart.com
716 reviews read latest review -
2. Beds on Legs - www.bedsonlegs.co.uk
511 reviews read latest review -
3. CSL Sofas www.csl-sofas.co.uk
723 reviews read latest review -
4. Dwell - www.dwell.co.uk
598 reviews read latest review -
5. Sofa.com - www.sofa.com
411 reviews read latest review
Latest Reviews in Furniture & Home Shops
-
Leather Sofa World - www.leathersofaworld.com
"Thee worst ever " Read More
-
Designer Sofas 4U - www.designersofas4u.co.uk
"PLEASE SAVE YOURSELF !!!" Read More
-
Dwell - www.dwell.co.uk
"DO NOT BUY with Dwell unless i..." Read More
-
CSL Sofas www.csl-sofas.co.uk
"Don't buy from csl go else where" Read More
-
Top Furniture Ltd - www.topfurniture.co.uk
"Great Experience " Read More
Latest items in Furniture & Home Shops
See more ▼
- You are here:
- Review Centre
- High Street Shopping
- Furniture & Home Shops
- Marks and Spencer Furniture
- Overview
Blue0509's Response to chessmachine's Review
Written on: 20/02/2013
Hi, we have had a similar problem with an Abbey large two seater sofa and two armchairs in fine leather that we purchased from a store near to us last September (2012) at a cost of £2,300 (in the m&s sale). After 4 months, we noticed one of the sofa seat covers started to "peel" almost like dry skin. We called the customer service line who told us they would send a large envelope (!)for us to post the seat cover to their designated company to assess! We weren't happy about this and explained that we didnt want to use the cushion without a cover - to which they suggested we should cover with a blanket until their assessors had tested the cover! We then went to the store we had purchased the furniture at, explained the situation and managed to get them to speak to the customer call center and arrange for someone to come to our home to assess the cover (this was good!). However, when he turned up (a gentleman from Fira) he asked if we had spilled something on the leather (no, we hadn't), he then asked what we had cleaned the sofa with (we hadn't, we had only wiped gently with a damp cloth as per instructions!), he then concluded that he couldn't think what else it could be but our dog! He said that the dog must have been on the sofa and that the flea treatment he would have had at some time had leached through his skin and had broken down the lacquer on the leather! We explained that our dog was not allowed on any of the furniture, that he was kept in a separate room when we went out and that if the dog HAD been on the sofa, surely there would be some peeling throughout the sofa, not just on one portion of one cushion and "scratch" marks on the leather from his claws (he's a fairly big dog!!). He said that this was his opinion and if we disagreed, we would have to go to the Furniture Ombudsman! M&S customer services then told us that there would be no further action from them - all we were expecting after only 4 months use, was a replacement seat cover for the sofa - but this doesn't look likely.