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| Customer service | 3.6/10   |
|---|---|
| Value for Money | 2.7/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 2.7/10 |
Full review by
reppo28
on 25th Sep 2008
User Rating : 3
Respect :
0
Good Points: Had thought everything was fine!
General comments: After receiving a duplicate review later a month after the first letter! I rang up to query it. Got a member of staff who couldn ' t explain why, but mentioned as I was on a monthly contract they advised of premium changes, I said I was on an annual premium, as my form said April was the renewal date.....the girl kept stating I was on a monthly policy as I paid monthly, I asked to speak to her supervisor her said this.... I paid monthly therefore I was on a monthly policy, if I paid yearly I would be on a yearly policy....but here ' s the best bit. He said...if I cancelled the yearly policy after say 4 months, I was honour bound to finish the contract with no refund!
reppo28's review and ratings | 137 words
Review by
alexplide
on 9th Jun 2008
User Rating : 9
Respect :
0
We insured two greyhounds with Paws Pet Insurance, and had to make many demands on Paws.We never had any problem. The contact at the end of the phone Actually knew what we were talking about, made immediate decisions, and genuinely seemed concerned. I would recommend Paws, and am just about to insure my latest greyhound with them. They may be a bit more expensive, but a pet isn't a car!
alexplide's full review | 87 words
Review by
Guest.
on 29th May 2008
User Rating : 3
Respect :
0
I have been a customer of Paws Pet insurance since 1996 and their premiums went up massively. I researched other companies with the exact same policy and got a much cheaper quote (bearing in mind I have 2 cats) when I contacted them they couldn't match the price I found, even after I was a customer for 12 years.
Guest.'s full review | 56 words
Review by
alison9267
on 19th Apr 2008
User Rating : 2
Respect :
0
I have been with Paws Pet Insurance for many years and although they have been slow in posting out cheques occasionally, on the whole I have been happy with them. I now find that my cat has reached 10 years of age and his policy has doubled in cost!
Other companies advise that they do not do this and their increases are inflation based only, not age based. My advice would be to shop around and check this fact with them before renewing your policy.
alison9267's full review | 125 words
Review by
vet999
on 19th Apr 2008
User Rating : 0
Respect :
0
I am a vet who works with people on low incomes. Recently I saw a dog who was having trouble breathing. The dog had been insured with Paws for many years. We tried to get a pre authorisation from Paws to say that the dog was fully covered - however from the time of faxing the form through to Paws to when we received confirmation of insurance was more than 36 hours! This was despite several phone calls to the company. Needless to say we had to go ahead with the procedures before we had confirmati ...
vet999's full review | 156 words
Review by
Guest.
on 16th Apr 2008
User Rating : 0
Respect :
0
I found Paws Pet insurance very very slow sending out claim forms - needs constant chasing. Monthly fees have gone up far too high, far too quickly. Not worth what they charge, customer service is very poor - suggest you avoid and you will find cheaper and better. Overall- avoid and shop around for something a lot better than this. I have been with them for years and regret staying with them.
Guest.'s full review | 75 words
Review by
Guest.
on 28th Jan 2008
User Rating : 2
Respect :
0
After 13 years and never made a claim, they put the excess up for the older cat. People who never make a claim should not be penalised just because their pet gets old.
Guest.'s full review | 37 words
Review by
dprice1
on 11th Apr 2006
User Rating : 7
Respect :
0
I'm afraid I can't comment on other people's experience of Paws pet Insurance, but in the 3 or 4 years I've insured my cat with them they have been fine (as far as insurance companies go). Our cat was also a rescue cat, but we had an estimated age which we told PAWS, and they accepted it with no questions. We have since claimed twice, but where we differ is that our vet claims from PAWS using our claim forms, and then invoices us for the remainder so we aren't waiting for payments from PAWS to m ...
dprice1's full review | 136 words
Review by
coolcat
on 24th Aug 2005
User Rating : 0
Respect :
0
I insured my little rescue cat with the then called Moggies and Mongrels Pet Insurance. Over the years they changed their name but are now called Paws Pet Insurance under the JLT or Jardine Insurance umbrella.
Anyway I had my little cat for 6.5 years, and unfortunately a couple of months ago she became very ill and was diagnosed with serious lung cancer. We have no option but to put her to sleep. An extremely heartbreaking time for both myself and my husband.
The vets said to drop in th ...
coolcat's full review | 433 words
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