PetCare Cat Insurance Reviews

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 3 reviews

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Average Ratings for PetCare Cat Insurance

  • Customer service1.5 stars
  • Value for Money2.5 stars
  • Overall rating2.2 stars

3 Reviews For PetCare Cat Insurance

  • dasisgood 9th Jul 2007

    Reviewer rating: 4.5 stars


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    Good Points: I have PetCare insurance on my 3 dogs and 1 cat. Covered Hip Dysplasia on my golden retriever that would have otherwise been put down, also covers that pets thyroid treatment and medications as well. My other dogs are pretty healthy. My one cat did contract a kidney problem that was also covered.


    Bad Points: The claims process was pretty involved but was not overly complicated considering this is the insurance business. The phone wait times are a few minutes each time I call but I have not been transferred around as the other review had stated, maybe they got better staff since then?


    General comments: Pleased with my overall service, I recommend this service to my friends with pets.

  • bpecan 10th Nov 2006

    Reviewer rating: 1 stars


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    Firstly, the phone people are not well trained, and thus not knowledgeable about the details of plans or claims. So, you have to leave your number for a manager to call you back, which doesn't happen promptly. So I spent a lot of time calling them to follow up. Secondly, they took well over a month to respond to my claim, even though they quote 7 - 10 days. Thirdly, they will not pay out easily unless you challenge a claim and point out the obvious reasons why your pet should be covered. Even th ...

  • shabu22 Rank: Lance Corporal 23rd Aug 2005

    Reviewer rating: 1 stars


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    I have 5 cats and all of them are insured through PetCare. I pay $120 a month for all of them, and have paid faithfully for more then 4 years now. They need to consider their customer service level, as one request after another is very very annoying.