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| Customer service | 3/10   |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 4.3/10 |
Full review by
dasisgood
on 9th Jul 2007
User Rating : 9
Respect :
0
Good Points: I have PetCare insurance on my 3 dogs and 1 cat. Covered Hip Dysplasia on my golden retriever that would have otherwise been put down, also covers that pets thyroid treatment and medications as well. My other dogs are pretty healthy. My one cat did contract a kidney problem that was also covered.
Bad Points: The claims process was pretty involved but was not overly complicated considering this is the insurance business. The phone wait times are a few minutes each time I call but I have not been transferred around as the other review had stated, maybe they got better staff since then?
General comments: Pleased with my overall service, I recommend this service to my friends with pets.
dasisgood's review and ratings | 114 words
Review by
bpecan
on 10th Nov 2006
User Rating : 2
Respect :
0
Firstly, the phone people are not well trained, and thus not knowledgeable about the details of plans or claims. So, you have to leave your number for a manager to call you back, which doesn't happen promptly. So I spent a lot of time calling them to follow up. Secondly, they took well over a month to respond to my claim, even though they quote 7 - 10 days. Thirdly, they will not pay out easily unless you challenge a claim and point out the obvious reasons why your pet should be covered. Even th ...
bpecan's full review | 161 words
Review by
shabu22
on 23rd Aug 2005
User Rating : 2
Respect :
0
I have 5 cats and all of them are insured through PetCare. I pay $120 a month for all of them, and have paid faithfully for more then 4 years now. They need to consider their customer service level, as one request after another is very very annoying.
shabu22's full review | 168 words
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