Was a fantastic web site. Now you can't even find it. Since the site was altered its impossible to log in anymore. Please sort this soon or you will lose lots of trade when we go elsewhere. Lynn

I ordered two items on 7 March For which payment has been taken from my account, and despite actually speaking to someone (yes wasn't I lucky!) thatorders from7th March were being dealt with and now being sent out first class. FIRST CLASS! still not arrived and I aspoke to them on 19th March. This is the third time that I have ordered from them and was hoping for third time lucky. However, this was not to be. I have tried ringing and get some obscure message that the box is full!!!!!, I have tried emailing to various email addresses and they are all bouncing back. Other than travelling 2 1/2 hours from where I live inthe East Midlands to find out if they actually are stilloperatng, I am not sure what to do. It's disgusting and a let down for everyone in this situation. My order was for Easter items - ha ha bit late now isn't it. I am hoping to get my money back and will never ever try this company again. Pity they dpn't live up to the quality of their catalogue's....... oooh I could go on and on and .....................

The new website is terrible. Placed online order on 26/02/13 and am still waiting. Phoned to complain and got told they didn't have a record of my order - this despite me receiving an email from them confirming all the details of what I ordered. Had no problems when I placed orders on their old website - why change something when it worked perfectly fine! Will not order from them again - nor will any of my crafting buddies!

Placed my order FEB15th 2013 now March 5th and still not recieved it yet the money was taken from my bank. Have emailed 3 times and to date have not recieved a reply. The service is terrible i am now ring to ask for a refund and will not be dealing with Cardcraft Plus again. My advice to anyone is not to deal with this firm.

I have now ordered on two occasions from this company and have been disappointed twice. They offer priority 48 hour delivery when spending over £40 so I have both times added some extras to my basket to qualify for this. On both occasions my order has arrived incomplete with items listed as being on back order. The first time I had to chase up the order before the rest was sent out. I decided to give them another chance and the same thing has happened again. They have taken my money before ensuring that they have stock to fulfil my order and wheni called to complain, although the girl was pleasant and told me when to expect my order (at least another week), there was no apology and when I told her that I would not be shopping there again her response was "OK". Thoroughly disappointed when I could have ordered from create and craft at a cheaper price and known that I would actually get the items as they keep track of their stock levels. Lesson learned!

I ordered from this company on line, the goods took ages to arrive and were poor quality for the price. I have also been to their shop in Preston Inspirations. It is huge but understocked and under staffed and so dull!