Cardcraft Plus Reviews - www.cardcraftplus.co.uk

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★★★☆☆
2.7 / 5
34% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Cardcraft Plus www.cardcraftplus.co.uk
Cardcraft Plus www.cardcraftplus.co.uk
Cardcraft Plus www.cardcraftplus.co.uk
Cardcraft Plus www.cardcraftplus.co.uk

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Latest Reviews

★★★★★

“Great service”

Written on: 02/11/2013

Only been using this website for several months but so far have not had a problem. I do think the website is not 100% efficient. I have always been able to contact store when necessary. Will certainly use this store in future… Read Full Review

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★☆☆☆☆

“Improve the web site ”

Written on: 14/05/2013 by Coco6 (1 review written)

Was a fantastic web site. Now you can't even find it. Since the site was altered its impossible to log in anymore. Please sort this soon or you will lose lots of trade when we go elsewhere. Lynn… Read Full Review

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Hasy's Response to Coco6's Review

Written on: 16/05/2013

I thought it was me at fault - I have been trying for days to log in, hopefully this will soon be sorted.

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★★☆☆☆

“Order incorrect”

Written on: 03/05/2013 by hasy (1 review written)

Order arrived in five days - congratulations, however 'FREE gift' charged for, book that I ordered missing but overpayment shown on invoice. No explanation, have emailed and hope for a happy outcome. Fingers crossed!!!! Once I hear from them I may change overall rating and recommendation. Love the card and stacking pack, first class postage service. First time ordering from this company, hope it won't be last!!… Read Full Review

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★☆☆☆☆

“It's like trying to raise the dead!”

Written on: 29/03/2013 by lecards (1 review written)

I ordered two items on 7 March For which payment has been taken from my account, and despite actually speaking to someone (yes wasn't I lucky!) thatorders from7th March were being dealt with and now being sent out first class. FIRST CLASS! still not arrived and I aspoke to them on 19th March. This is the third time that I have ordered from them and was hoping for third time lucky. However, this was not to be. I have tried ringing and get some obscure message that the box is full!!!!!, I… Read Full Review

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Luvlee's Response to lecards's Review

Written on: 31/03/2013

What a shame you've had such a bad experience with Cardcraft Plus. I know they've just upgraded their website and the gremlins have been running amock, causing problems for on-line customers.

I've shopped with them many times without problems and find the staff to be very helpful.

Their product range is very good and prices very competative. They also offer free p&p on all orders and sometimes a free Hunkydory gift is included. So it's hard to find a better on-line craft store.

I visited their Preston shop (Inspirations at Cardcraft Plus) on Good Friday, so know they've not stopped operating.

Hope you get a satisfactory response soon.

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★★☆☆☆

“Is any one there???”

Written on: 28/03/2013

I placed an order and was told it was all in stock. When the order arrived one item was on back order. Next day had an email to say it was going to be delivered the next day, nothing came. Tried to email them, email bounced back, tried to ring them, no reply. 3 weeks later still waiting for back order and still unable to contact them by email or phone. I am not impressed !!!… Read Full Review

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★★★★☆

“new website poor!”

Written on: 14/03/2013 by sweep1 (1 review written)

The new website has disappeared.They have proberly took it offline to sort out the problems. Overall I like them. I have ordered twice without any delay and the goods have been excellent quality. The new website was rubbish, why don't they just go back to the old one… Read Full Review

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★☆☆☆☆

“Rubbish website!!”

Written on: 12/03/2013 by teenie40 (1 review written)

The new website is terrible. Placed online order on 26/02/13 and am still waiting. Phoned to complain and got told they didn't have a record of my order - this despite me receiving an email from them confirming all the details of what I ordered. Had no problems when I placed orders on their old website - why change something when it worked perfectly fine! Will not order from them again - nor will any of my crafting buddies!… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 05/03/2013 by addineuff (1 review written)

Placed my order FEB15th 2013 now March 5th and still not recieved it yet the money was taken from my bank. Have emailed 3 times and to date have not recieved a reply. The service is terrible i am now ring to ask for a refund and will not be dealing with Cardcraft Plus again. My advice to anyone is not to deal with this firm… Read Full Review

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Teenie40's Response to addineuff's Review

Written on: 12/03/2013

Totally agree. Will not use them again.

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★☆☆☆☆

“Very poor service”

Written on: 18/01/2013 by Lauren1234 (2 reviews written)

I have now ordered on two occasions from this company and have been disappointed twice. They offer priority 48 hour delivery when spending over £40 so I have both times added some extras to my basket to qualify for this. On both occasions my order has arrived incomplete with items listed as being on back order. The first time I had to chase up the order before the rest was sent out. I decided to give them another chance and the same thing has happened again. They have taken my money before… Read Full Review

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★★★★★

“i have used cardcraft plus for over twelve months and...”

Written on: 04/10/2012

i have used cardcraft plus for over twelve months and have never had a problem with the delivery iusually recieve my order within five to seven days i have also visited the shop which i find very good… Read Full Review

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★★☆☆☆

“Very poor service”

Written on: 01/10/2012

I made an order from this company after receiving a flyer in a magazine. It took two weeks for the bulk of the order to arrive. I then received two further packages over the next two weeks. The order is still not complete (now Oct 1st, ordered at start of August). I have e mailed them and they said they were sending the missing item, this was two weeks ago now and it has not arrived. The goods they sell are very attractive and tempting,but their shocking delivery and poor customer service does… Read Full Review

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★★★☆☆

“Poor customer service”

Written on: 23/09/2012

I place my order which did not arrive on time, there was no email to advise 'your goods have been despatched'. Two items of my order where not delivered as one was 'out of stock' and one 'discontinued'. If this is such a big place as it comes across in the brochure I would have thought they would have had a computerised stock level and could inform you that items were was not available. Pre order I did recommend this company to a friend now I wish I hadn't… Read Full Review

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★☆☆☆☆

“VERY VERY SLOW”

Written on: 17/08/2012 by krafty (1 review written)

I ordered from this company on line, the goods took ages to arrive and were poor quality for the price. I have also been to their shop in Preston Inspirations. It is huge but understocked and under staffed and so dull!… Read Full Review

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★☆☆☆☆

“VERY UNHAPPY WITH SERVICE AND PRODUCTS”

Written on: 24/07/2012

I ordered 4 sets of die cuts. The offer was pay for 3 and get the 4th one free. I NEVER RECEIVED THE 4TH [ FREE ] ONE !! The cuts were all of poor quality, and some did not cut properly . Will not be placing any more orders… Read Full Review

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★★★★★

“wow great service”

Written on: 21/07/2012 by uglysister (1 review written)

i have nothing but praise for cardcraftplus. every time i have ordered its been fast delivery. the team are great when i oreder by phone.i would recomened them to any one. just got a delivery this morning so of to have a look and a play with my lovely kits … Read Full Review

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★★★★★

“Value for money @ Cardcraft plus!”

Written on: 02/07/2012

My order was delivered in 5 working days exactly as I was informed, packed well & good value. I have 1 item I'm waiting for on a back order, I will definitely be ordering again! The invoice was easy to read & I could see straight away that one item was not there but was marked as being on a back order. I've already started writing out my next order, I only wish I had a bigger bank account there are so many super items in the catalogue!… Read Full Review

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★★☆☆☆

“The world's slowest delivery?”

Written on: 01/11/2011 by SteveAK (1 review written)

Cardcraft Plus has a good range of items however their despatch performance is appalling! An order placed on 6th October was despatched on 26th October and you pay £2.95 extra for this "service". By far the worst delivery performance I've seen and I order a lot of items via the internet… Read Full Review

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★★★★★

“i order from cardcraft quite often,i always pay for...”

Written on: 11/05/2011

i order from cardcraft quite often,i always pay for the express delivery and it always arrives on time,if you are one of those people who complained about delivery why not pay a little extra and get your stuff on time,the only gripe i have is with the website,could cardcraft put a link on the website so we could track our orders,the quality of cardcrafts products is second to none and i will keep ordering from cardcraft,keep up the good work cardcraft… Read Full Review

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★☆☆☆☆

“I am just amazed at the apalling service from this...”

Written on: 20/12/2010

I am just amazed at the apalling service from this company! I placed my order back at the end of October. It is now almost Christmas. First I received an email telling me that due to demand the items I ordered would take 7-12 days for delivery.Then since then I have emailed and phoned several times at great cost from Belgium. Some emails and calls were answered - some were not. Each time I received the same story - "your goods will be sent out by the end of this week." Or in the case of the… Read Full Review

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★☆☆☆☆

“It is now 2 weeks since I placed my order, and I am...”

Written on: 15/10/2010

It is now 2 weeks since I placed my order, and I am still waiting for it to arrive despite receiving an email to say it would take 12 days. It is a pity that this was not indicated on the website, as I would not have placed the order. How it is that other great craft companies can deliver the following day at no extra expense but yet CardCraft Plus cannot?? They have some lovely card stock, but they really do need to review their delivery processes and stock control as this is ridiculous!… Read Full Review

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