Swiftcover Car Insurance www.swiftcover.com Reviews
Latest Reviews
★★☆☆☆
“phone helpline unreliable. ”
Written on: 14/05/2013
Trying to sort out a claim by phone - very frustrating to be told at 7:30pm that 'the office is now closed - opening hours are 8am to 8pm'. What kind of service is that? (read more)
★☆☆☆☆
“entered me into 33%APR finance agreement without my...”
Written on: 07/05/2013
Swift automatically renewed my insurance without informing me. They gave me a premium double that of the quotes I had received, and they also entered me into a 33%APR loan agreement when I usually pay upfront. I did not agree to any of this. I wanted to change to a different provider this year, but thanks to swift I am stuck with an expensive premium I cannot afford and I cannot afford to pay their fee to cancel it either. I am now complaining to swift, the financial ombudsman, my MP, and... (read more)
★☆☆☆☆
“Swiftcover Car Insurance review”
Written on: 04/05/2013
Wish I had read these reviews first, worst insurance ever, go compare and compare the market should be prossecuted for putting these people on there site.KEEP WELL AWAY FROM ALL THESE PEOPLE, you will find no help or protection from any. (read more)
★★☆☆☆
“Changing policy holder”
Written on: 17/04/2013
Recently got a great deal with swift on my car insurance only to find I had to sent of my no claims discount which was not a problem until I realised that the no claims was not in my name but my wife's so I decided to change this online all was excepted until I was told I had to cancel my policy and apply for a new, once I applied for a new one to find that this had increased to a further £30. I contacted swift who advised me they could not do anything about it I was so angry I canceled... (read more)
★★☆☆☆
“5 years insurance, 1 claim, and 0 love,”
Written on: 16/04/2013 by Rossmack7 (1 review written)
Unfortunately I'm in the middle of a claim. I have been with swiftcover for 5 years, and of course mainly due to them being cheap to insure with. A drunk driver has totalled my car, and I have been without a car for 5 days already. Service is very slow and frustrating, with plenty of information on what they can't do for you and little positive updates. I'm fully comp, but feel like its means little to them. Like its been mentioned already...you get what you pay for...which clearly isn't much! (read more)
★☆☆☆☆
“Unfair to the customer”
Written on: 13/04/2013 by altea2012
My first years premium was very competetive, and the online process was satisfactory. All went sour when renewal time came round. 1. I received the customary renewal letter and was shocked to find the premium for the same car with no claims for that year were almost doubled. I found it completely uncompetetive, and sent them 2 e mails to tell them I would not be renewing. 2. I receivd email reply saying they were sorry I would not be renewing policy 3.I needed proof of my no claims bonus... (read more)
★☆☆☆☆
“Most frustrating and stressful thing ever.”
Written on: 03/04/2013
Had an accident in the snow on the 23/03/13. No other car involved went head on into a brick wall as slipped on a patch of ice. Took 3 days for them to recover the car which thought was understandable due to weather. Dropped off a courtesy car and told could have it for 14 days. 8 days later still no progress and checked everyday online. Called yesterday to be told it's a write off and that BACS transfer for value to be done. Went out to buy another car as we have 2 kids and this is our only... (read more)
★☆☆☆☆
“Insure with them at your peril”
Written on: 01/04/2013
I took out Swiftcover car insurance as they came top of an online price comparison service by quite some way, but now having experienced first hand their customer service and the downright underhand way they minimise costs by shafting the customer, I wouldn't recommend them to my worst enemy! My story starts with my car, being parked on the road outside my home, was reversed into by a neighbour in their large 4x4. As well as suffering extensive damage to the front and bonnet of the car,... (read more)
★☆☆☆☆
“Avoid using Swiftcover”
Written on: 21/03/2013
I insured my car and house ocntents with swiftcover as I thought it woudl be easy having everything in on eplace. Despite no claims they simply wrote to me and said they will not offer me insurance any longer. Also tried to add brother in law on policy when he was on holiday, they said no! Will move back to aviva or direct line who are helpful and at least offer insurance. I never bother doing reviews this is my first time,so it is a measure of how rubbish I belive swift cover are. (read more)
★★☆☆☆
“You Get What You Pay For at The End Of The Day”
Written on: 16/03/2013 by rev.review (1 review written)
Always came out cheapest on comparison sites and enjoyed having everything available online. However, when my wife was involved in an accident that wasn't her fault, their methods and approach have been obstructive, inconvenient and stressful. Their approved garages are expected to operate at razor thin margins, meaning the likelihood of our car being repaired to anything like the standard demanded by the manufacturer is somewhere between unlikely and not-a-chance. Having not made a... (read more)
Swiftcover's Response to rev.review's Review
Written on: 09/04/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Showing 1 - 10 of 413 Reviews
★☆☆☆☆
“Swiftcover.com shady Car Insurance Practices Review”
Written on: 05/03/2013 by GettinBetter (1 review written)
Got my new Car Insurance premium renewal...as usual it had increased, so I decided to look around. Found a cheaper insurance...and thought I'd let my other policy lapse and not renew it... It seems Swiftcover automatically renew and set an unpaid balance to your account, then refuse to give your new insurer any proof of No Claims Discount (NCD) on account that there is an unpaid balance on your account!! My opinion.....STAY AWAY (read more)
★☆☆☆☆
“Worst insurance company i know!”
Written on: 03/03/2013
We have been with swiftcover for years for car,home and even travel insurance because they seemed good value. Only time i ever tried to make a claim with them for water leak they said i had not informed them of a previous claim, as far asi am aware i had and may have forgot a warranty claim (for which i paid no excess). Lots of phonecalls and chasing up later and anyway they were going to go to the underwriters which meant they could cancel my insurance and make it difficult to get new... (read more)
★☆☆☆☆
“Made to feel like a criminal!”
Written on: 27/02/2013
Have only had my other halls car insured with swift cover since last year but the renewal date can't come soon enough! Number plates were taken from the car when the car was at home one night and reported to the police which we thought was sensible. 18 months later receive an email to say that our car was in an accident at the other end of the country. So we contacted swift cover to say it wasn't us, and supplied proof of the theft at home. We did ask them to check with the claimant... (read more)
Swiftcover's Comment
Written on: 08/03/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Curly_Boots's Comment
Written on: 25/03/2013
An update to the original issue, we contacted the financial ombudsmen and lodged a complaint and low and behold the customer services team called my other half and were very polite. They did answer a couple of our questions and we did provide them with even more information to prove that our car was not the one in the accident. The outcome is that my other Hal received an email to say that the claim was not being pursued, although the reason for it being dropped is somewhat comical.... The claim has been dropped as someone must have written the number plate down wrong!!! All in all it is over and I'm thankful, but was an absolute joke to the end.
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★☆☆☆☆
“Dreadful people to do business with!”
Written on: 19/02/2013 by arnoldsmum (1 review written)
I have been driving for 28 years and this is only the 2nd time I have been involved in an accident - both not my fault - and so I do not have much experience with the insurance companies that I have been insured with apart from paying the premiums!! However that now has all changed and I have this week had the misfortune to experience Swift customer care. My car was hit in the side by a young driver as she turned out of a side street and it was entirely her fault. I rang Swift my insurers to... (read more)
Swiftcover's Response to arnoldsmum's Review
Written on: 08/03/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★☆☆☆☆
“Swift cover is a joke”
Written on: 18/02/2013
I insurances my car with swift cover thinking I was getting a good deal, little didninknow they put my excess to £800! After someone crased into my car they did absolutely nothing to help me. In 3 months since my incident not once has anyone from swift got back to me or contacted me. I am still £800 pounds out of pockets and having to ring swift every week which has cost me £45 alone. Being 5 months pregnant I could really do without all this stress!! Useless and extremely unhelpful. My... (read more)
★☆☆☆☆
“The worst sharp practice I have ever encountered”
Written on: 13/02/2013 by Blackblade (2 reviews written)
Straightforward claim, or so I thought. Paid hefty premiums for five years without ever claiming a thing. Car stolen from house after thieves broke in to get the keys. Swiftcover made me wait for nearly two months, having referred the handling of the claim to Sims Claim Services, before then writing back and rejecting the claim. The situation was confused and, as more information appeared which contradicted their initial stance, guess what, did they then say "Oh, sorry, we will now... (read more)
Swiftcover's Response to Blackblade's Review
Written on: 08/03/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★☆☆☆☆
“words fail me!!!”
Written on: 10/02/2013
When I recieved my renewel notice I found I was asked to pay three times more than the best quote given on internet. Have not made a claim, only change in circumstance is moved house into a more rural location with no crime rate at all! Don't appear to value customers who have been with them for years...just wondered how much over the odds I'd been paying in the past! (read more)
Brakenoodle's Comment
Written on: 05/03/2013
Insurance companies couldn't care less about loyalty. You get treated the same whether you have been a customer for 2 or 22 years. Shop around every renewal and ensure you make them aware that you do not want to 'auto renew' because they'll fleece you.
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★☆☆☆☆
“Unfortunately we cannot renew your motor insurance ”
Written on: 04/02/2013 by seven4774 (1 review written)
email today Unfortunately we cannot renew your motor insurance for the coming year. Nothing changed working family 30 year old, low risk 10 plus years no claims. rang them up and got to love the blow off " it is nothing you have done its all us" but we are now "registered" as being refusing insurance THANK YOU SO MUCH SWIFT COVER !!!! (read more)
★★★☆☆
“Out of the blue - I'm no longer insured!”
Written on: 30/01/2013
Before today, I would have recommended Swiftcover to anyone - they were actually quite efficient when I reversed into another car 2 years ago! However, today, I received an email rather curtly stating that cover lapses in 1 month, and... "Unfortunately, we will not be able to cover you for the coming year." Not happy :-( (read more)
Swiftcover's Comment
Written on: 06/02/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Oscartrace's Comment
Written on: 11/02/2013
same thing has happened to my husband. He has just received the same letter with no explanation. He has never claimed on his car insurance policy and when he phoned Swift he was told that they could not comment. How is a company allowed to treat customers in this shoddy and unfair manner?
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★☆☆☆☆
“Swiftcover are not on my side, despite a no fault claim!”
Written on: 25/01/2013 by thats_all_folks (1 review written)
After claiming against another insurance company (quote me happy) who's driver was at fault and admitted liability, swiftcover have treated me like I'm a problem, doing nothing to help and are more concerned about their relationship with the third party's insurance than my rights. They refused to help with the courtesy car (to be paid for by the third party's insuarnace) and they refused to ensure that my car's repair was done properly. SWIFCOVER chose their repairers for the job, they... (read more)
Stevendodman's Response to thats_all_folks's Review
Written on: 25/01/2013
this sounds identical to my claim as below i now know other party has full blame yet i cant get them to get me a courtesy car they sent me an email saying enterprise contact me waited half day to end up ringing enterprise and low and behold didnt have clue who i was... getting anything done through swift is impossible swift by name not by nature......... insurance ombudsman my next move and like u as soon as policy up for renewal am gone from them
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Swiftcover's Response to thats_all_folks's Review
Written on: 06/02/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Mothernature's Response to thats_all_folks's Review
Written on: 06/02/2013
Naming the staff is pretty shameful and disgusting, I think your the one who should be ashamed.
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Stephe2Defr's reply to Mothernature's Comment
Written on: 11/03/2013
I think the staff are just innocent .. it's just the way your company is working is not good ....but when I see the customer service from swiftcover reply to this message . I see that you care.
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Showing 11 - 20 of 413 Reviews
★☆☆☆☆
“do they have customer service????? at all??????”
Written on: 16/01/2013 by stevendodman (1 review written)
had an accident on 22nd of dec heard nothing from them since then when i made claim was asked if wanted to wait for repairs till excess claimed back to which awnsered yes.. i emailed swift thursday 10th asking whats happening to get an automated reply we will contact you in 3-5 working days (swift by name not by nature) i rang the garage today to be told parts ordered car be done next week.... have they claimed excess back have they told garage to go ahead who was at fault these clowns are... (read more)
Swiftcover's Response to stevendodman's Review
Written on: 06/02/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★☆☆☆☆
“SWIFTCOVER auto-renew”
Written on: 14/01/2013 by Darklore3 (1 review written)
What a very, very bad company. (Total loss of decent words, here) SWIFTCOVER Never again will I deal with them. You can get your Debit/credit card information removed by phoning 01642623610 and asking for the financial department and requesting them to do remove your card details. And then you will not be hit with an unexpected bill, like I was!!! They just removed £381.00 out of my account. And all I got was an email at 10am and I phoned the bank immediately and the money had already... (read more)
Thats_All_Folks's Response to Darklore3's Review
Written on: 25/01/2013
can you tell us the reason they gave when they removed the money?
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Swiftcover's Response to Darklore3's Review
Written on: 06/02/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★☆☆☆☆
“SO BAD IT IS JUST UNBELIEVABLE THEY CAN TRADE LIKE THIS ”
Written on: 09/01/2013 by AndyMilton (1 review written)
There good to take your premium but there service is outrageous when you have an accident . Completely incompetent , Tell Lies fit your car with Reconditioned parts when they say new ,your vehicle gets transferred to cheap garages they term specialist to carry out work . They don't want to payout so have done cheap , They misrepresent the action taking place on the repair of your vehicle .Had my car so far for over 9 weeks to fix a 30 hour job . There service is a disgrace THEY NEED YOU DO... (read more)
Swiftcover's Response to AndyMilton's Review
Written on: 14/01/2013
Hi Andy, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★★★☆☆
“You'll never know until you claim”
Written on: 01/01/2013 by brakenoodle (23 reviews written)
I used Swiftcover for two years and changed companies because their renewal price was too high. Like all insurance companies, you'll never know how good they are until you make a claim and then they show their true colours. Fortunately, I never had to claim so I never really put them to the test. Good points: everything can be done on-line 24 hours a day, even printing you documents. So if the dog eats your certificate then simply print another. Their website is easy to use and store all... (read more)
Swiftcover's Response to brakenoodle's Review
Written on: 03/01/2013
Hi brakenoodle, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Brakenoodle's reply to Swiftcover's Comment
Written on: 03/01/2013
There is little point in your offer because I am now insured elsewhere - and for a lot less!
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★★★★☆
“after all this bad comment .... ”
Written on: 01/01/2013 by stephe2defr (6 reviews written)
we are since a year with swiftcovers and you are very happy with them . I had to repair a broken windscreen due to a stone . The online contact form is easy to use and the staff contact you within 2 hours after you send this form . The staff was friendly and was dealing with my request efficiently . The down side of my insurance was that but this is because I didn't take any extra cover for my windscreen "Liability: Any replacement of glass will not reduce your NCD, though at your next... (read more)
★☆☆☆☆
“Refused renewal - was it my age?”
Written on: 29/12/2012
Today I received a letter saying that "unfortunately we are unable to cover you for the coming year" - no reason given. The ONLY changes to my circumstances from last year are that I reached 60 years of age and I retired - no convictions, no claims. Anyone like to suggest why they wouldn't cover me? I got ample cover from SAGA instead... (read more)
★★★★★
“Swiftcover handled my accident flawlessly”
Written on: 24/12/2012
I'm not sure if I have been lucky or if Swiftcover are trying to get better than all the bad reviews I saw here, but I got a perfect handling of my accident. The accident was my fault (not seeing a car and driving into it). I got some feedback on the progress of my claim almost every day, got an offer for written-off car on day 6, and received £4k in my bank account today, 12 days after the accident. They estimated the value of my car at exactly the price I was hoping to get (from similar... (read more)
★☆☆☆☆
“AVOID!! Charge you a fortune to change any details ”
Written on: 20/12/2012
Worst insurance company I have ever dealt with. I was charged £200 to change my address from a high risk to low risk area. That is approximately 40% addition to my original premium. I would understand if I were to move from a low risk to high risk area. But £200 for admin fee and lower risk?! Data: http://www.motorcarinsuranceuk.co.uk/post-code-ratings.php Fact: Moving from high crime city to country side. (read more)
Swiftcover's Comment
Written on: 03/01/2013
Hi guest, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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★☆☆☆☆
“Absolutely useless!!!”
Written on: 16/12/2012 by LBacchus
i got my car insurance with Swift in 2011, i was parked outside my hairdressers house when i came out my number plates had been stolen, I called the police and logged it with them and was given an incident number. they informed me to contact my insurance company as the theived might use my plates in a crime or for speeding etc so i called Swiftcover who went through every question and i mean every question even was anyone injured? er no my plates were nicked! I said to them i didnt want to... (read more)
Swiftcover's Response to LBacchus's Review
Written on: 19/12/2012
Hi guest, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“NEVER BUY SWITCOVER INSURENCE”
Written on: 14/12/2012 by Jamji
I HAD A CRACK ON MY WINDSCREEN WHICH NEEDS REPLACING,YOU WILL HAVE TO PAY £65, YOU LOOSE YOUR NO CLAIM FOR THE YEAR + THEY ONLY ALLOW THIS TO BE DONE MONDAY TO FRIDAY BETWEEN 08:00 -18:00 HRS, IF YOU CAN NOT THEN THEY WILL SAY GET STUFFED, SWIFT COVER USE AUTO GLASS BUT THEY SAYS IF YOU ARE WITH ANY OTHER INSURER YOU WILL PAY £65/£75 THAT'S ALL, NO EFFECT ON NO CLAIM AND JOB WILL GET DONE ON WEEKENDS EVEN ON BANK HOLIDAYS. I WILL NEVER USE SWIFT COVER AGAIN EVEN IF THEY GIVE ME THE COVER... (read more)
Swiftcover's Response to Jamji's Review
Written on: 19/12/2012
Hi guest, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Showing 21 - 30 of 413 Reviews
★☆☆☆☆
“VERY UNSATISFIED”
Written on: 14/12/2012
they are ok until they write your car off!!!! NEVER USE THEM AND PLEASE NOTE THAT I WAS MADE TO RATE THEM 1 STAR (read more)
Swiftcover's Comment
Written on: 19/12/2012
Hi guest, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“SWIFT COVER threats, crooks and rip-offs”
Written on: 10/12/2012 by Angrybrit (1 review written)
I was with Swiftcover for thirteen months and never claimed, i have no speeding tickets and over 10 years no claims. When I was made redundant I had no choice but to sell my car, so I contacted them to cancel my car insurance. This was only 7 days over my cooling off period ended. They charged me £69 for cancellation, despite having no money, no car and no job. When i pointed this out, they threatened with courts. I wanted a breakdown of how they justify this but they constantly hide behind... (read more)
Swiftcover's Response to Angrybrit's Review
Written on: 19/12/2012
Hello, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
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Angrybrit's Response to Angrybrit's Review
Written on: 28/12/2012
***update*** Swiftcover have since reviewed my cancellation and have seen that as they car was sold before the end of the 14day cooling off period they have dropped all charges.
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★★☆☆☆
“£52.50 penalty for early cancellation”
Written on: 28/11/2012 by forgoodnesssake
I had a policy for 18mths with Swift Cover, never claimed anything from them so low maintenance customer. I've just taken a company car and therefore telephoned to cancel my policy and was told that they charge £52.50 to cancel! I asked them to justify the cost and they are unable to but state that the charge is stated in their small print. They won't let you cancel without this payment and are quick to recommend their finance heavies getting involved. My advice to them was that they may... (read more)
★☆☆☆☆
“Very Very Poor Service stay well away......”
Written on: 27/11/2012
I had the misfortune to be hit by a speeding car but they accepted full liability, reported the accident...7 days went by nothing ! fired off serveral emails got generic response 'we aim to reply in 3 - 5 days' Rang to chase and got the standard 'we'll look into your case' I said I'll hold but they said they would ring back (yes that old one) they didn't ring back. I questioned them why they didn't ring back and got told my line was engaged 'It wasn't..a total lie' just to avoid talking to... (read more)
Swiftcover's Comment
Written on: 06/12/2012
Hi guest, I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“A bunch of crooks”
Written on: 21/11/2012 by dagibeale (2 reviews written)
Swift by name and swift at taking your money (whilst hiding behind small print) by nature. Just lost £34.13 to Swift after they renewed my policy without my knowledge, an alleged email was well timed so you'd be past the "cooling off period" before you noticed the debit on your card. STAY WELL AWAY! (read more)
Dagibeale's Response to dagibeale's Review
Written on: 22/11/2012
I've just reported them to the Ombudsman, if enough people do this then this type of behaviour will end.
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Mjolley's Response to dagibeale's Review
Written on: 25/11/2012
It has happened to me too. have just been charged £34.16.
will never insure with them again
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★☆☆☆☆
“Morally bankrupt”
Written on: 19/11/2012
Whatever excess you think you'll pay - forget it. They'll charge, and charge, and charge. Whatever help you think you'll get - forget it. They'll say no, no and no again. Whatever cover you think you have - forget it. They'll make sure you're the one that pays, never them. And to the customer services woman who handled my claim following a smash and grab theft from my locked car - in answer to your question - do I have the contact details for the third party - No. I don't have the contact... (read more)
Swiftcover's Comment
Written on: 06/12/2012
Hi Guest, I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“New Windscreen stops your No Claim bonus”
Written on: 16/11/2012 by todd1
Instead of renewing my policy with Swiftcover i decided to change this year due to the price they were quoting me. I thought that after my policy expired I would have 7 years NCD but when i came to print off my renewal policy as proof i noticed it said 6 years, so I contacted Swiftcover and was informed that becuase i had a new windscreen in the year that my no claims had been frozen for this year. This was never mentioned to me when i rang up made the claim. I have had new windscreens with... (read more)
★☆☆☆☆
“rip off car insurance”
Written on: 11/11/2012 by miah12 (4 reviews written)
when it comes to first time under 25 driver its a total rip off. IN GENERAL CAR INSURANCE IS VERY VERY EXPENSIVE. ITS HARD TO INSURE IF YOUR UNDER 25 ONLY DRIVER AND FIRST TIME SPECIALLY IN INNER LONDON AREAS. 1.2 ENGINE £,3000 ITS A JOKE . !!!! (read more)
★☆☆☆☆
“Not swift atall!!”
Written on: 08/11/2012
Terrible bunch of cowboys ... 1 call to customer services cost me £11 !. Making a claim is terrible getting courtesy car was a nightmare!.. No way I would ever recommend anybody take out insurance with these tw!!s.... (read more)
★☆☆☆☆
“kernowdriver”
Written on: 06/11/2012 by kernowdriver
Terrible company. If you have a policy with them tell them that you don't want to renew now and get a policy with somebody else when your insurance expires. I have been charged £66 for cancelling insurance that I did not want. When I got notice I arranged cover through a different insurer but they renewed it automatically. If I cancelled before I would pay nothing, I was not informed that there would be a cancellation charge then the charge increased to £66. I payed this over the phone and... (read more)
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Showing 31 - 40 of 413 Reviews
★☆☆☆☆
“keep clear”
Written on: 05/11/2012 by dizzypinkie (1 review written)
i was hit by a swiftcover policy holder - my claim for injury has been going on for nearly 6 months - they use bullyiny and delaying tatics to wear you down into accepting very low offers. I wanted to resolve the dispute quickly but they are digging their heels in even though i have told them other companies have advised me that Swiftcover are taking the "mick" with their low offers- Swift will not move they would rahter i go to another company and pay out more money then discuss my claim... (read more)
Swiftcover's Response to dizzypinkie's Review
Written on: 06/12/2012
Hi dizziepinkie. I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
Swiftcover's Response to dizzypinkie's Review
Written on: 06/12/2012
Hi dizzypinkie, I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
Dizzypinkie's reply to Swiftcover's Comment
Written on: 10/12/2012
How ironic !!
I emailed you with a contact emil address to sort thisout and I am still waiting for a reply
I repeat my first warning....... KEEP CLEAR !!!!
Reply to this comment
★☆☆☆☆
“GREAT COMPANYNOT!”
Written on: 23/10/2012 by CAR147
Failed to payout on my daughters no fault accident now 9 mths down the line, other driver convicted of careless driving and these CROOKSstill withhold her excess! I had been with them for 7yrs until last week when they decided to increase premium by 100%, with 7 yrs no claims..bye bye! Dont touch them! Positives: Aye you can download your certificate WOW!leading edge lol (read more)
★☆☆☆☆
“Worst Customer Service I Have Ever Encountered”
Written on: 14/10/2012 by Petej2811 (1 review written)
So they have these snazzy adverts, Iggy Pop says he uses them- they have dogs in suits... Looks like wonderland, they must be good.... Right? Dead wrong. I will open this by saying that I have dealt with British Gas, Orange, O2, BT - all titans in the game of treating their customers like filth. But Swiftcover are the world heavyweight champions of treating their customers poorly. Their service should be award winning, in the same way I imagine that Saddam would have said that his Secret... (read more)
★☆☆☆☆
“Swiftcover should be investigated.!!”
Written on: 06/10/2012
Overall rating - TERRIBLE !! My wife had the misfortune to be hit twice in the last month - both clearly non fault claims. All claims appear to be farmed out by Swiftcover to a 3rd party handling company. Swiftcover immediately blamed my wife in both instances without assessing or asking for the full facts. In the 2nd accident a young driver crossed into her lane at high speed after losing control round a corner in a two lane one way system, hitting her from behind. Their claim line got all... (read more)
Swiftcover's Comment
Written on: 05/11/2012
I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“Apalling Service - worst insurance company in the country!”
Written on: 25/09/2012 by Molan (1 review written)
My daughter was violently attacked, pinned to the ground and had her car keys and my car stolen. The police told us that this was an organised gang that were stealing cars to sell. The police caught the thieves in possession of the car and prosecuted them. The car returned with a fair bit of damage (at least one of the gang had been livin in it!). Swift(or should that be incredibly slow) Cover authorised the repairs. They used a rag-bag of different repairers and it took over 9 months... (read more)
Swiftcover's Response to Molan's Review
Written on: 02/10/2012
I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
Molan's Response to Molan's Review
Written on: 10/10/2012
Although Swiftcover appear to have made a positive response below they actually have done nothing at all and didn't even bother to reply when I wrote to them as requested - it seems their 'customer avoidance' policy stretches to their press office as well as their claims department. . .
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★☆☆☆☆
“An online insurer so don't want to talk to you. ”
Written on: 23/09/2012
Impossible to resolve a problem with Swift without very long and protracted e-mail conversations. Replies it seems are designed to discourage you. Not worth ANY amount you may save in premiums. (read more)
★☆☆☆☆
“Stay clear!”
Written on: 21/09/2012 by mary111
After I was hit by an articulated lorry while I was stopped at red lights. I spent a year fighting to get it sorted out. Swift cover didn't help in anyway, quite the reverse THEY MADE OUT I WAS IN THE WRONG! It went right up until the day before court, then faced with all my clear evidence the other party dropped their claim! (read more)
★☆☆☆☆
“never swiftcower again”
Written on: 20/09/2012 by bulent77
I have been with swiftcower for 4 years and had no claims against my policy. Atrailer hit my car while driving and contacted swiftcovwer claims department. I have been on hold 3 times 40min. I called again 2 weeks later and found out they didnt even informed the 3rd party insurer. They are keep given instructions part by part takes long time responce. Every time I rang my calls transfered at least 3 different departments. STAY AWAY FROM SWIFTCOVER (read more)
Swiftcover's Response to bulent77's Review
Written on: 21/09/2012
I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“Horrendous.Avoid”
Written on: 29/08/2012 by NancyH (1 review written)
In late July 2012 I received an email from Swiftcover stating that I had been in a car accident in September 201. This was news to me, so I contacted them to find out what was happening. Apparently they had CCTV footage of me getting close to a car in a car park, but the footage was fairly inconclusive and didn’t show me actually touching the car. Swiftcover had been contacted by a firm of solicitors in June 2012 seeking damages, as apparently I had damaged the third party... (read more)
Swiftcover's Response to NancyH's Review
Written on: 30/08/2012
I'm really sorry to hear about the problems you've been having - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department
Reply to this comment
★☆☆☆☆
“Be prepared for unsolicited ambulance chasing lawyers”
Written on: 29/08/2012
After a small accident, which involved a car reversing into my bumper, I contacted Swiftcover's claims department. I decided not to continue with the claim as, unbelievably, the 3rd party denied responsibility and cost of repair was c.£100. However, given that I contacted Swiftcover, it is registered as an accident, at which point I can only assume that Swiftciver then sold this information - over a year later I am still receiving annoying calls from lawyers about my accident in which I... (read more)
Swiftcover's Comment
Written on: 30/08/2012
I'm really sorry to hear about the problems you've been having - we can assure you that swiftcover.com never passes on customer information to third parties. As you can see - this is a common problem that we are aware of and actively trying to tackle.
Feel free to email swiftcoverpressoffice@swiftcover.com if you would like any more information or would like to discuss any other issues.
Thanks,
swiftcover.com customer service department
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Swiftcover's Comment
Written on: 07/05/2013
I'm really sorry to hear about the problems you've been having. I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to swiftcoverpressoffice@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
swiftcover.com customer service department