UK Power Reviews - www.ukpower.co.uk

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★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Excellent Service great expertise”

Written on: 31/01/2015 by Walkereo106 (1 review written)

The agent who answered the call was extremely helpful and knowledgeable as he knew what my options were and went through with me all the options available for my tariff. He also helped me decide which one was best for me and informed me how much I would be saving per kw, per month and per year. It was really easy to understand and I switched suppliers with only 1 phone call, with the brunt of the work left to them… Read Full Review

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★★★★★

“Honest and Really Friendly ”

Written on: 28/01/2015 by CookRes (1 review written)

I was a bit reluctant to give this company a call having not heard of them before and always being suspicious about their financial gain from referrals. However, they were really friendly and helpful, understood our business needs and explained how they work from the start of the conversation. Ran through energy supplier comparison's for me and the guy I spoke to was totally honest about the fact that our current supplier was offering us the best rate and didn't try and get us to switch at… Read Full Review

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★★★★★

“fantastic value for money and reliable”

Written on: 25/01/2015 by mandakini (1 review written)

i had found uk power by chance - did not know it existed; i rang them and they very very busy and was on hold for a few minutes as i had other things to do i rang off thinking i'd try them another day; however, after about 5 minutes an agent from uk power rang me - i was very surprised and pleased; agent was very patient, professional, repeated information that i did not understand; went through tariffs and what they meant; also made the comparison for me so it saved me the time and hassle of doing… Read Full Review

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★★★★★

“Be part of that winning team.”

Written on: 25/01/2015 by tkCrouch67 (1 review written)

Your staff member was first class. Its good to feel great service, very professional. Regards … Read Full Review

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★★★★★

“What can I say but great ”

Written on: 24/01/2015 by Ernestor180 (1 review written)

Nothing to add really on what I have said. It was just a great deal. I didn't feel as if I was being pushed into it. Not often I safe money so I hope it continues… Read Full Review

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★★★★★

“Slick and professional.”

Written on: 22/01/2015

Contacted Advisor on telephone because standard form not suitable for customers who have recently moved. He did it all over the phone easily and quickly… Read Full Review

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★★★★★

“Thank you”

Written on: 22/01/2015

Exellent, nothing more I can say… Read Full Review

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★★★★★

“great efficient friendly!”

Written on: 22/01/2015 by Houston1947 (1 review written)

The gent i talked to was plenty helpful, friendly and proffessional, answered all my questions, asked me relevant questions only to find the best supplier for my needs! Second time i have used UK Power and will use them in future again!… Read Full Review

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★★★★☆

“Very good idea.”

Written on: 13/11/2014 by AshlynWright263 (1 review written)

This is a good website and helps the customer to get the best deal. We have used it twice, and it makes the whole process bearable… Read Full Review

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★★★★★

“Goo service, thanks”

Written on: 13/11/2014 by Rayjs146 (1 review written)

The service was friendly and informative and helpful. I especially liked that I was connected to a person straight away, with no canned music and no instructions to press button 1,2,3, or 4! I would happily suggest the service to friends - in fact, I have… Read Full Review

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★★★★★

“Very good”

Written on: 13/11/2014 by Hatchyp421 (1 review written)

It was good service . I will recommend to my friends… Read Full Review

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★★★★☆

“Still haven't switched over and unsure as to when we...”

Written on: 13/11/2014 by Kenny84 (1 review written)

Still haven't switched over and unsure as to when we will so an update would be good… Read Full Review

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★★★★★

“Time to enjoy life - Keep energy changing simple”

Written on: 11/11/2014 by Casey44 (1 review written)

Compare, choose, its easy the information is there, Use your time to enjoy life. It's all done for you once you choose the best deal for you. No such thing as loyalty to one provider any more. Check the best deals any time. Then get on with life !… Read Full Review

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★★★★★

“The best in the business”

Written on: 08/11/2014 by KatrinaWilliamson450 (1 review written)

No nonsense and exactly what is needed , the best deal found by very competant staff… Read Full Review

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★☆☆☆☆

“Terrible Service switching Electric/Gas Supplier to...”

Written on: 06/11/2014 by JRK777 (1 review written)

I did the comparison on the 13th October and applied to switch. I had two important queries. Their form won't take joint names, so we raised a query when we received confirmation. Still not resolved at 6th November! Also, they sent the wrong contract. We agreed on a fixed contract but they sent one that can be changed. We asked for them to send the correct contract on 15th Ocober and its now 6th November. So, in 3.5 weeks they have done very little to resolve the query. I sent a chase up… Read Full Review

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Ukpower's Response to JRK777's Review

Written on: 10/11/2014

Hi,

I apologise for the troubles you have had with your switch. If you give our customer service team a call and ask to speak to the manager, David. He will be able to find your account and try to resolve your issue.

Kind regards,

Laura

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Hi Laura,

Who do you represent?
,

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Just spotted that you are UKpower. Well, isn't it typical! If you are from UKpower, then YOU should be arranging for the Manager to call me! Your company haven't a clue about customer service! If I am hacked off already, why should I sit in another queue, wasting more valuable time and try and call you? Wrong! This is a further example of your poor service.

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★★★★☆

“All went smoothly”

Written on: 08/10/2014 by Rogelio218 (1 review written)

The website was easy to use and tariff information clearly displayed. This enabled me to make and informed decision… Read Full Review

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★★★★☆

“Switching gas & electric”

Written on: 16/09/2014 by Oldlady44 (1 review written)

Easy to use, and clear to follow. Good communication and follow up. Certainly worth using in the future, and would be happy to recommend to others… Read Full Review

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★★★★☆

“Easy Switch”

Written on: 11/09/2014 by Blair191 (1 review written)

Just using the web site found the advise and switching process easy although this process is not yet underway… Read Full Review

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★★★★★

“The One to use!!!”

Written on: 05/09/2014

I am very happy with my recent switch due to UK Power website. Everyone should give it a try if thinking of switching, you will be more than happy you did. I Have already advised some of my friends of the excellent service. Cannot think of any downsides which is a lot to say these days… Read Full Review

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★★★★★

“Easy as ABC”

Written on: 04/09/2014 by Cassidy165 (1 review written)

I recently needed to explore the dreaded world of energy switching. Why did I worry? UK power were superb. Informative, efficient, keen to ask and answer questions. Clear information delivered by knowledgeable, polite staff. A first class service which has saved me money. I liked the opportunity to be given a variety of options with clear impartial information. I will be recommending this service to friends and family as it has shown me how easy it is to compare and make the switch… Read Full Review

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