UK Power Reviews - www.ukpower.co.uk

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★★★★☆
4.4 / 5
90% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★☆

“Very good idea.”

Written on: 13/11/2014 by AshlynWright263 (1 review written)

This is a good website and helps the customer to get the best deal. We have used it twice, and it makes the whole process bearable… Read Full Review

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★★★★★

“Goo service, thanks”

Written on: 13/11/2014 by Rayjs146 (1 review written)

The service was friendly and informative and helpful. I especially liked that I was connected to a person straight away, with no canned music and no instructions to press button 1,2,3, or 4! I would happily suggest the service to friends - in fact, I have… Read Full Review

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★★★★★

“Very good”

Written on: 13/11/2014 by Hatchyp421 (1 review written)

It was good service . I will recommend to my friends… Read Full Review

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★★★★☆

“Still haven't switched over and unsure as to when we...”

Written on: 13/11/2014 by Kenny84 (1 review written)

Still haven't switched over and unsure as to when we will so an update would be good… Read Full Review

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★★★★★

“Time to enjoy life - Keep energy changing simple”

Written on: 11/11/2014 by Casey44 (1 review written)

Compare, choose, its easy the information is there, Use your time to enjoy life. It's all done for you once you choose the best deal for you. No such thing as loyalty to one provider any more. Check the best deals any time. Then get on with life !… Read Full Review

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★★★★★

“The best in the business”

Written on: 08/11/2014 by KatrinaWilliamson450 (1 review written)

No nonsense and exactly what is needed , the best deal found by very competant staff… Read Full Review

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★☆☆☆☆

“Terrible Service switching Electric/Gas Supplier to...”

Written on: 06/11/2014 by JRK777 (1 review written)

I did the comparison on the 13th October and applied to switch. I had two important queries. Their form won't take joint names, so we raised a query when we received confirmation. Still not resolved at 6th November! Also, they sent the wrong contract. We agreed on a fixed contract but they sent one that can be changed. We asked for them to send the correct contract on 15th Ocober and its now 6th November. So, in 3.5 weeks they have done very little to resolve the query. I sent a chase up… Read Full Review

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Ukpower's Response to JRK777's Review

Written on: 10/11/2014

Hi,

I apologise for the troubles you have had with your switch. If you give our customer service team a call and ask to speak to the manager, David. He will be able to find your account and try to resolve your issue.

Kind regards,

Laura

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Hi Laura,

Who do you represent?
,

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Just spotted that you are UKpower. Well, isn't it typical! If you are from UKpower, then YOU should be arranging for the Manager to call me! Your company haven't a clue about customer service! If I am hacked off already, why should I sit in another queue, wasting more valuable time and try and call you? Wrong! This is a further example of your poor service.

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★★★★☆

“All went smoothly”

Written on: 08/10/2014 by Rogelio218 (1 review written)

The website was easy to use and tariff information clearly displayed. This enabled me to make and informed decision… Read Full Review

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★★★★☆

“Switching gas & electric”

Written on: 16/09/2014 by Oldlady44 (1 review written)

Easy to use, and clear to follow. Good communication and follow up. Certainly worth using in the future, and would be happy to recommend to others… Read Full Review

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★★★★☆

“Easy Switch”

Written on: 11/09/2014 by Blair191 (1 review written)

Just using the web site found the advise and switching process easy although this process is not yet underway… Read Full Review

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★★★★★

“The One to use!!!”

Written on: 05/09/2014

I am very happy with my recent switch due to UK Power website. Everyone should give it a try if thinking of switching, you will be more than happy you did. I Have already advised some of my friends of the excellent service. Cannot think of any downsides which is a lot to say these days… Read Full Review

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★★★★★

“Easy as ABC”

Written on: 04/09/2014 by Cassidy165 (1 review written)

I recently needed to explore the dreaded world of energy switching. Why did I worry? UK power were superb. Informative, efficient, keen to ask and answer questions. Clear information delivered by knowledgeable, polite staff. A first class service which has saved me money. I liked the opportunity to be given a variety of options with clear impartial information. I will be recommending this service to friends and family as it has shown me how easy it is to compare and make the switch… Read Full Review

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★★★★★

“Simple switch with UK Power”

Written on: 04/09/2014 by Sandovalyk452 (1 review written)

I've switched previously but this was simplest. The options were clear and the information required was ready to hand… Read Full Review

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★★★★★

“Brilliant service. The switch was very simple to follow.”

Written on: 04/09/2014 by Kiera190 (1 review written)

I was very impressed,by the simplicity of the process and how quick it took me to complete the application details. Well done!!! I would recommend this company to family and friends… Read Full Review

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★★★★☆

“Keeps it simple”

Written on: 04/09/2014 by Dallas380 (1 review written)

Gave required info - no hassle… Read Full Review

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★★★★★

“Best online comparison/change site I've used”

Written on: 04/09/2014

I was impressed that I was able to change my energy supplier in a matter of minutes on-line without having to make or receive telephone calls (specially helpful because I have a hearing problem). Comparisons were very clearly set out. I was able to provide specific figures for annual gas and electricity consumption which obviously makes cost comparison more straightforward and accurate, but altogether it was a hassle-free experience… Read Full Review

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★★★★★

“Quick & easy process”

Written on: 04/09/2014 by afWilliams363 (1 review written)

The switch to another supplier was carried out without any delay or problems… Read Full Review

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★★★★★

“Easy Switch”

Written on: 04/09/2014 by ugBarry167 (1 review written)

Lucid website with clear instructions made switching a doddle… Read Full Review

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★★★★★

“Easy straightforward”

Written on: 04/09/2014 by Sotoxq272 (1 review written)

So far very good experience and hopefully the switch to new supplier will be equally efficient… Read Full Review

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★★★★★

“You're the best”

Written on: 04/09/2014 by CristalDuggan (1 review written)

It seems to me when looking at different suppliers & you were the only one that did over 60's & the discount was good for paperless bills,so I hope to receive a good service from you which I'm sure I will if you talk things through if I have a problem instead of fobbing me off… Read Full Review

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