The Book People Reviews - www.thebookpeople.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Terrible Service Unhelpful Staff”

Written on: 03/02/2017 by SJTaylor (1 review written)

Terrible service ordered books for daughter's birthday, ordered them on Monday delivery stated 3-5 working days, needed them for Saturday, received an email on the Friday to state items have just been dispatched, how is this 3-5 days delivery items have taken 4 days to be dispatched so I rang their customer services what a complete waste of time the lady I spoke to said we have been busy our new catalogue has just come out I didn't care that their catalogue had just come out I ordered my books… Read Full Review

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★☆☆☆☆

“Don't buy gifts there”

Written on: 07/01/2017 by ChristmasPresentCannotReturn (1 review written)

I purchased some books as Christmas presents. The recipients had the same set, so I asked for a return. I was in formed that you needed to do it within 3 weeks of receipt. As I bought it early in December, this time was almost up by Christmas. Anyway, I know I will never use them again and hope to help others from ending up in the same position. The products were as decribed… Read Full Review

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★☆☆☆☆

“Terrible for deliveries to Spain.”

Written on: 21/12/2016 by soberskin (1 review written)

They seem like a good company and the website is very professional and works well, but I have not had a good experience with them due to problems with the delivery. I am ordering from Spain and the courier service that they use in Spain is terrible. This means that I have had problems receiving my order and I have had to argue with thebookpeople to redeliver my order. They also made me feel like it was my fault and that they were doing me a favor by redelivering the order. I've never had one… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 18/12/2016 by xdHoward68 (1 review written)

Yes the books are cheap. However packaging has gone down hill. Poorly packaged books arrived damaged. 2 emails on their contact form plus a 15 min wait on the phone each day for a week with no answer. In the end I gave up and got a credit card refund… Read Full Review

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★☆☆☆☆

“Please check refunds from Book people!!!!”

Written on: 19/08/2016 by MathewPiper323 (1 review written)

I have used the book people for years and have had a few bad books sent through but otherwise generally a good service. I have just had a very poor experience from them and am very disappointed by their customer service. Bought books that I wanted as presents for a trip aboard, paid the extra money for fast service. The books did not arrive as promised and hence I did not have the gifts for family as expected. Got an email offering 10% off the next order as an apology for "the… Read Full Review

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★★☆☆☆

“Could do much better”

Written on: 17/12/2015

Order took a week to arrive and 1 book was missing without any explanation. Seems to be a waste of time e-mailing and don't waste your time or money trying to phone; you won't get through! No information given on queue position etc, totally frustrating! It would seem that they are only interested in getting your money; Lord knows how long it will take to get a refund. My advice is go to Amazon; they offer a much better service. They might be slightly dearer on occasion but they have more… Read Full Review

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★★★★★

“Very pleased”

Written on: 27/02/2015 by Mammapell (1 review written)

I have ordered a couple of times, including the Christmas holidays, to be delivered "across the pond" and both deliveries came within a few days. Excellent delivery, perfect condition, I am very pleased and would use them again. The postage was expensive, but the price of the books was a bargain… Read Full Review

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★☆☆☆☆

“Poor delivery”

Written on: 16/05/2014 by Lincolnd176 (1 review written)

Unfortunately the Book People seem to have developed a bad attitude to customer service so if you want to rely on getting your books when promised forget it. They have let us down by not even sending the books out until they were supposed to be here and when I rang to complain and sort out what could be done I got a man with a very bad attitude who seemed to think that he was doing me a favour just by talking to me. When I complained he put the phone down!! And this is to a customer who spent… Read Full Review

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Bookpeople's Comment

Written on: 03/06/2014

Hello,

We are sorry to hear about the problems you have recently experienced. Please send your details (including customer number) to us and we will look into the issue further.

Kind regards,

Ryan
The Book People

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★☆☆☆☆

“Damaged stock at a Book event”

Written on: 27/02/2014 by ykBeach35 (1 review written)

What is the point of bringing damaged stock to a company book event?? And they won't even offer a discount due on the damaged items… Read Full Review

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★☆☆☆☆

“Worst service!”

Written on: 15/12/2013

Absolutely the worst service I've ever received. I placed my order at the end of November and I am still waiting to receive it. I have had to spend numerous hours on the phone to try and resolve and this is still not done. The thought of having to call again is awful seeing as it involves being on hold for 10 mins before anyone even picks up the phone. Great prices but its really not worth the hours I've spent to sort and money cost on my phone bill! Best advice I can give - use Amazon!… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 03/11/2013

I left a feed-back on "Mon 28th Oct" based on what I thought was an excellent service, my apology it seems I was very wrong ! GB… Read Full Review

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★★★★★

“Never fail to impress.”

Written on: 28/10/2013 by roehead1 (1 review written)

I cannot speak highly enough of The Book People. Their prices are hard to beat, even in this internet age. Their online shop is easy to use and I always make good use of free gifts/ delivery/ offers. Books come quickly and are well packed and good value for money. I had call to contact customer services for the first time this week about a small problem with my order and they replied within a couple of days resolving the matter to my complete satisfaction. Will certainly use again… Read Full Review

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★☆☆☆☆

“So who's lying?”

Written on: 27/10/2013

Had a couple of orders delivered OK. On the third order we were told that our cheque had bounced when they tried to cash it. On visiting the bank some 5 miles away I was told the cheque had not been presented!!( There was over £1000 in the account) They had obviously lost it! They then wanted my bank details over the phone which I refused. On calling them from my mobile phone I find the call to them had cost me over £2 just for the pleasure of speaking to someone whom did not know what they… Read Full Review

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★☆☆☆☆

“Paid for a book that has still not been received”

Written on: 25/08/2013

I ordered and paid for a copy of the Hummingbird Bakery on 1st August. It was not delivered. I rang the agent and was told it was my problem and that the book must have been taken by someone else. I then rang again and was told a copy would be delivered today. It wasn't. Rang again and the agent just hung up on me! Disgusting. I will not be ordering again… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 05/04/2013 by jeaneds (4 reviews written)

I regularly order from The Book People because of their excellent prices and free delivery on orders over £25.I never had cause to contact their customer service department until today following the delivery of a book obviously damaged in transit. They apologised, immediately sent out another copy and arranged for collection of the damaged book, all done in a cheerful efficient manner by the gentlemen at the other end of phone. I wish more customer service departments could handle customers… Read Full Review

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★☆☆☆☆

“Sold my name and address to marketing company ”

Written on: 09/01/2013 by jimcarson (2 reviews written)

Friend purchased books to be delivered to my address. I never signed up for an account with them and yet they sold my contact details to a marketing company. I traced it back to them eventually after receiving lots of junk in the post. At first, twice they denied selling my contact details, it was only when I got email proof from the marketing company that they admitted it. No apology whatsoever. Pretty shameless, really… Read Full Review

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Bookpeople's Response to jimcarson's Review

Written on: 14/01/2013

Dear Mr Carson,

We take customer privacy very seriously and we never pass on a customer's details unless they have opted in to third party mailings. Please contact Customer Services on 0845 602 3030 if you have any further comments or concerns.

Regards,

Ryan,
The Book People

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★☆☆☆☆

“Items never delivered”

Written on: 23/12/2012

I ordered books as a Xmas present for my daughter on 8 December. Items had not Been delivered by 20 and I had Been tracking order all week and they still said on van waiting to be delivered. Then on the 21st the courier tracking information was changed to state that the items had Been delivered to me on the 14th. As I was at home all day on the 14th, I know for certain that no attempt was made to deliver the items to me. They now appear to be lost and as the items ordered are no longer in… Read Full Review

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★★☆☆☆

“delivery service”

Written on: 16/12/2012 by dobetter (1 review written)

In past had no trouble this firm but 2012 order had to pay for derlivery service spent well over 50 pounds still waiting for delivery due to parcel being stollen at mitchem depo they reordered now bool wanted is sold out getting refund my delivery won't come till tuesday try miss days work for not happy order somewhere else where my invoice details in parcel won't get stollen. … Read Full Review

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★★★★★

“Speedy Delivery”

Written on: 07/11/2012

I placed my order at approxcimately 11.30 am on Friday 2nd November and it was delivered today - Monday 5th November - well done! As one part of this order is to be sent to my gt.granddaughter in Mexico as part of Christmas present, I am delighted with the service I received… Read Full Review

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Dobetter's Comment

Written on: 16/12/2012

Good but I would not recommend this firm waiting forever for one delivery.

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★★★★★

“Excellent Service”

Written on: 29/10/2012

I placed an order on Thursday at 10pm and received my books today----Saturday at 1pm with free delivery and 10% discount!!! Very pleased with the fantastic service and quality of the books… Read Full Review

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