The Book People Reviews - www.thebookpeople.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

“Poor delivery”

Written on: 16/05/2014 by Lincolnd176 (1 review written)

Unfortunately the Book People seem to have developed a bad attitude to customer service so if you want to rely on getting your books when promised forget it. They have let us down by not even sending the books out until they were supposed to be here and when I rang to complain and sort out what could be done I got a man with a very bad attitude who seemed to think that he was doing me a favour just by talking to me. When I complained he put the phone down!! And this is to a customer who spent… Read Full Review

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Thebookpeople's Comment

Written on: 03/06/2014

Hello,

We are sorry to hear about the problems you have recently experienced. Please send your details (including customer number) to us and we will look into the issue further.

Kind regards,

Ryan
The Book People

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“Damaged stock at a Book event”

Written on: 27/02/2014 by ykBeach35 (1 review written)

What is the point of bringing damaged stock to a company book event?? And they won't even offer a discount due on the damaged items… Read Full Review

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“Worst service!”

Written on: 15/12/2013

Absolutely the worst service I've ever received. I placed my order at the end of November and I am still waiting to receive it. I have had to spend numerous hours on the phone to try and resolve and this is still not done. The thought of having to call again is awful seeing as it involves being on hold for 10 mins before anyone even picks up the phone. Great prices but its really not worth the hours I've spent to sort and money cost on my phone bill! Best advice I can give - use Amazon!… Read Full Review

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“Disappointed”

Written on: 03/11/2013

I left a feed-back on "Mon 28th Oct" based on what I thought was an excellent service, my apology it seems I was very wrong ! GB… Read Full Review

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“Never fail to impress.”

Written on: 28/10/2013 by roehead1 (1 review written)

I cannot speak highly enough of The Book People. Their prices are hard to beat, even in this internet age. Their online shop is easy to use and I always make good use of free gifts/ delivery/ offers. Books come quickly and are well packed and good value for money. I had call to contact customer services for the first time this week about a small problem with my order and they replied within a couple of days resolving the matter to my complete satisfaction. Will certainly use again… Read Full Review

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“So who's lying?”

Written on: 27/10/2013

Had a couple of orders delivered OK. On the third order we were told that our cheque had bounced when they tried to cash it. On visiting the bank some 5 miles away I was told the cheque had not been presented!!( There was over £1000 in the account) They had obviously lost it! They then wanted my bank details over the phone which I refused. On calling them from my mobile phone I find the call to them had cost me over £2 just for the pleasure of speaking to someone whom did not know what they… Read Full Review

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“Paid for a book that has still not been received”

Written on: 25/08/2013

I ordered and paid for a copy of the Hummingbird Bakery on 1st August. It was not delivered. I rang the agent and was told it was my problem and that the book must have been taken by someone else. I then rang again and was told a copy would be delivered today. It wasn't. Rang again and the agent just hung up on me! Disgusting. I will not be ordering again… Read Full Review

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“Brilliant customer service”

Written on: 05/04/2013 by jeaneds (2 reviews written)

I regularly order from The Book People because of their excellent prices and free delivery on orders over £25.I never had cause to contact their customer service department until today following the delivery of a book obviously damaged in transit. They apologised, immediately sent out another copy and arranged for collection of the damaged book, all done in a cheerful efficient manner by the gentlemen at the other end of phone. I wish more customer service departments could handle customers… Read Full Review

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“Sold my name and address to marketing company ”

Written on: 09/01/2013 by jimcarson (2 reviews written)

Friend purchased books to be delivered to my address. I never signed up for an account with them and yet they sold my contact details to a marketing company. I traced it back to them eventually after receiving lots of junk in the post. At first, twice they denied selling my contact details, it was only when I got email proof from the marketing company that they admitted it. No apology whatsoever. Pretty shameless, really… Read Full Review

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Thebookpeople's Response to jimcarson's Review

Written on: 14/01/2013

Dear Mr Carson,

We take customer privacy very seriously and we never pass on a customer's details unless they have opted in to third party mailings. Please contact Customer Services on 0845 602 3030 if you have any further comments or concerns.

Regards,

Ryan,
The Book People

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“Items never delivered”

Written on: 23/12/2012

I ordered books as a Xmas present for my daughter on 8 December. Items had not Been delivered by 20 and I had Been tracking order all week and they still said on van waiting to be delivered. Then on the 21st the courier tracking information was changed to state that the items had Been delivered to me on the 14th. As I was at home all day on the 14th, I know for certain that no attempt was made to deliver the items to me. They now appear to be lost and as the items ordered are no longer in… Read Full Review

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“delivery service”

Written on: 16/12/2012 by dobetter (1 review written)

In past had no trouble this firm but 2012 order had to pay for derlivery service spent well over 50 pounds still waiting for delivery due to parcel being stollen at mitchem depo they reordered now bool wanted is sold out getting refund my delivery won't come till tuesday try miss days work for not happy order somewhere else where my invoice details in parcel won't get stollen. … Read Full Review

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“Speedy Delivery”

Written on: 07/11/2012

I placed my order at approxcimately 11.30 am on Friday 2nd November and it was delivered today - Monday 5th November - well done! As one part of this order is to be sent to my gt.granddaughter in Mexico as part of Christmas present, I am delighted with the service I received… Read Full Review

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Dobetter's Comment

Written on: 16/12/2012

Good but I would not recommend this firm waiting forever for one delivery.

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“Excellent Service”

Written on: 29/10/2012

I placed an order on Thursday at 10pm and received my books today----Saturday at 1pm with free delivery and 10% discount!!! Very pleased with the fantastic service and quality of the books… Read Full Review

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“Very efficient - good prices - good customer service”

Written on: 03/10/2012 by AnnetteLJones (1 review written)

Ordered The Hairy Dieters book as they (The Book People) had the best price available. Forgot that they use a carrier and accidently selected my home address for delivery. I tracked the order online, saw that it was out for delivery and then showed delivered. No card, no tracking, nothing. Called customer services, spoke with a lovely lass who was very helpful. Raised a replacement order and mentioned that a different carrier would deliver it. This time my neighbour received it and gave it to… Read Full Review

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“Excellent! Good prices ”

Written on: 24/09/2012 by DVPT1982 (1 review written)

Placed an order via their website which was easy to use, clear on prices and delivery times. I entered my payment information incorrectly and this was dealt with very promptly by customer services and did not delay my order. I places my order last Thursday and received today (Monday) which was well packaged and friendly delivery man! Would definitely use this company again… Read Full Review

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“really cheap site”

Written on: 24/09/2012 by jordykar (2 reviews written)

I bought Praetorian from these guys and have to say it was cheaper than I expected, a first edition first print. However I was slightly damaged as well as the packaging but to be fair I think the fault lays with the couriers. I called them and got another copy in perfect condition the following day. Will use again. Many Thanks… Read Full Review

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“Good Bargains and Excellent Customer Service. ”

Written on: 01/09/2012

I have ordered several times from The Book People and had some real bargains - especially when they have a sale on. Prices are competitive compared to other retailers and delivery is usually pretty quick. I have had the odd occasion (with a large order) when a book was missing or the wrong book was sent. I also received a damaged book on one occasion. However the customer service is excellent. They are easy to contact - especially via the online chat service which is great. They sent out… Read Full Review

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“VERY POOR INFORMATION ON ORDERING WEB SITE”

Written on: 21/07/2012 by makins (1 review written)

Ordered 4 books on 09/07/12 got e-mail that they had been dispatched on 18/07 NINE DAYS AFTER ORDERING. According to `customer services` It was displayed on the web site that there was a 9=10 day wait for dispatch. WHERE? Then was informed when I phoned up that it would take another 5-6 days to deliver,and I am paying a delivery charge for this service!!Apparently they don`t deliver at week-ends. Even the post office does better than that. The books may be a good price but service is stuck in… Read Full Review

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“Very poor!”

Written on: 14/07/2012 by Njw399 (1 review written)

Ordered two sets of Julia Donaldson books to use as party bag fillers for my daughter's party. The order was placed with plenty of time and was made on a Thursday evening. By Saturday my order had not progressed any further and I telephoned customer services to check what was happening. They said that's their warehouse pickers didn't't work weekends and the order would not be processed further until Monday. I was also told that The latest I could expect the books would be the following Monday… Read Full Review

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“Annoying me so much”

Written on: 19/06/2012

We ordered some books from the book people and one of them came the next four days and the others didn't and they all got sent the same time… Read Full Review

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