Thorntons Chocolates Reviews

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Thorntons Chocolates
Thorntons Chocolates

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Latest Reviews

★☆☆☆☆

“Mold on chocolates!”

Written on: 09/01/2017 by 291Lyon (1 review written)

If I could give it less than one star I would! I purchased several boxes of Thorntons chocolates for christmas presents, when we opened these chocolates we found mold and fur growing on them! I contacted Thorntons and what do a massive business send out? A replacement box of chocolates for the inconvenience! Not just one box but two boxes! I am disgusted that a massive company can't be arsed to take time with there customers and just send a small replacement chocolate for a present present for… Read Full Review

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★☆☆☆☆

“Very poor selection”

Written on: 28/12/2016 by polldoris (1 review written)

I had a Thorntons advent calendar, as usual,this year and for the first time was very glad to have finished it due to the very poor selection of chocolates inside. Then to my dismay found that my usual box of continentals contained the same few, unexceptional chocolates. ALL the favourites missing and replaced by poor quality alternatives. leaving them lying around hoping someone will eat them! Won't be buying again… Read Full Review

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★★★★★

“fab service”

Written on: 14/12/2016 by tyShaffer45 (1 review written)

I had to purchase 35 Christmas chocolate santas for work and I phoned my local Northampton store up to inquire and the lady on the phone confirmed they had in stock and would get them ready for me. When I arrived the shop was busy, Once i was ready to be served the manager was attentive and extremely helpful and as my bags weren't good enough he placed them in clear plastic sacks- As I knew I wouldn't be able to carry all the sacks, I advised I would come back in the morning to collect the… Read Full Review

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★☆☆☆☆

“A massive variety in general so why given such little...”

Written on: 06/12/2016 by punterman47 (2 reviews written)

So xmax is coming and my daughter wants a "special" advent calender, none of this cheap £1 shop stuff or supermarket general stuff !! NO WAY ! she wants what she thought was the best -THORNTONS. So im dragged to the thorntons store wife also in tow and the choice is immediate "i want this one daddy" £10 but theres an offer 3 for for 2 cheapest free sort of thing "mix and match" so i think OK 3 it is (the kid coming out in me) so we get 3, CLASSICS for my daughter CONTINENTAL for me and the… Read Full Review

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★☆☆☆☆

“Failed to deliver”

Written on: 30/07/2015 by Aaden289 (1 review written)

Terrible service, I paid extra for a specific delivery date, 21 days notice, and they still didn't deliver on time!! Not only that it was for my Mums birthday and the delivery got damaged en route, nobody called to let me know!! Two days after the birthday, still nothing, I had to chase up to find out myself. Disgusting service, I would not recommend Thorntons to anyone, and will never use them again… Read Full Review

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★☆☆☆☆

“Selection box all tasted the same”

Written on: 28/01/2015 by Les5152 (1 review written)

Given a Just For You box selection. Frankly, the chocolates were terrible quality. It was hard to detect the difference between the various "flavours" - they all tasted the same. The chocolate itself tasted fatty and sickly sweet. I would have been disappointed even if they were purchased in a Pound store. A slab of Lindt or even Cadburys would have been infinitely more enjoyable… Read Full Review

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Fassteve's Response to Les5152's Review

Written on: 30/10/2016

I have to agree. Also left a layer on the back of my mouth from too much compound confirming poor quality.

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★★★★★

“What lovely staff”

Written on: 18/06/2014

I went into your Stafford store the other day & I have to compliment the shop & staff who were so helpful & friendly. The store is immaculate & the staff are so cheerful. Your manager seems a lovely kind lady. Thank you for making my shopping so easy x… Read Full Review

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★★☆☆☆

“Driving me Mad - Raspberry Cheesecake Easter Egg”

Written on: 27/04/2014

Does anyone else think, if you have tried it, that the raspberry cheesecake Easter egg tastes more like lemon it's driving me mad that it's got loads of good reviews and mine doesn't even taste like raspberries. Don't get me wrong the white chocolate and the bits of raspberries and biscuit in it are great However the overall taste of the egg is driving me mad because I can't taste the raspberries just strong lemon!! Maybe it's just a bad egg lol :(… Read Full Review

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★☆☆☆☆

“No chocs with Easter Egg”

Written on: 25/04/2014 by Barry70 (1 review written)

Bought a Thorntons Classic egg this year, was supposed to have 7 chocolates in the box, but there were none. Chocolate in the egg did not taste very fresh either. Will not buy from them again… Read Full Review

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★☆☆☆☆

“Easter Egg lost. ”

Written on: 19/04/2014 by Heliotropic1 (1 review written)

I am living overseas and my son is a student in the UK, as he is not over for Easter we decided to chose Thorntons as a reputable company and ordered him an Egg with his name iced on it. I tracked the egg and my son has been checking his post every day. I have just received an email saying the courier lost the Egg and how would I like either a delivery on Wednesday or a refund, how about both as a good will gesture??? I am bitterly disappointed by the service and after care. I will not be… Read Full Review

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★☆☆☆☆

“RIP OFF web experience”

Written on: 19/12/2013

We live abroad and have used their web site in previous years with no problems. This year they have changed the check out process, we wanted 3 boxes of chocolates for close family in the UK and saw a great 3 for 2 offer which suited our requirements in one go. However, when you go through the check out process it would not let us separate out the 3 boxes to send to 3 different addresses. I am reasonably computer literate and I spent over an hour trying different ways to process our order. In… Read Full Review

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★☆☆☆☆

“Didn't arrive and no postal card either!”

Written on: 30/03/2013 by 38netty (1 review written)

Ordered an Easter egg but after phoning to check tracking (no tracking number available on line) was told that it had gone to main post office as there was apparently no reply at delivery address (daughter waited in all day and had mobile to hand as also left a contact number in case of issues). No collection card left and told to call post office myself to sort! Appalling service. AVOID!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY!!”

Written on: 27/03/2013 by kat.pouwer (1 review written)

The single worst online shopping experience ever. Wish you could give no stars. Ordered online, no delivery a week later. Went onto Facebook to ask for an update, apparently a field was left blank so delivery could not be made (my fault, which I accept) - however, no contact from Thornton's or delivery company advising me of this, I had to chase them. I provided them with the information that was required and was assured that delivery would be quick. Another week later and still no delivery and… Read Full Review

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★★★★★

“Excellent service!”

Written on: 27/03/2013

Ordered for Easter on a great offer. Fast, efficient delivery & came in a nice big box, well packaged so nothing broken. They even have an online tracker so you can check on what's happening with your order. Free personalised icing writing too which was lovely! Nothing negative… Read Full Review

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★☆☆☆☆

“Used to be best, now the worst”

Written on: 25/11/2012 by Geoff Lidster (5 reviews written)

Every Christmas I used to buy my elderly aunt a 1kg Box of Thornton's Continental for a little less than £30.00 She loved them, they were special, they were of high quality and everyone was happy. Over the last few years Thorntons have been appearing on supermarket shelves practically everywhere, and the shops have been disappearing from the high street. For the last couple of years the chocolates have been 'discounted' (or that's what we've been led to believe) and they are now typically… Read Full Review

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Bookitty's Response to Geoff Lidster's Review

Written on: 12/12/2012

Whew, so it's not just me. A friend brought me a box from her London trip, and I was excited to get some "good, English chocolate." Until I tried to eat them...not very good. And like you said--I checked the date and they were nowhere near expired, but some tasted old.

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Hyperconformist's Response to Geoff Lidster's Review

Written on: 08/02/2014

Completely agree. The fillings are like sugary shaving-foam and the chocolate tastes very cheap. You can only sacrifice quality for price so much before people realise you're not selling a product half as good as you used to sell.
On the other hand, I actually like Cadbury Dairy Milk, it may be cheap and ubiquitous but it still tastes 100% better quality than Thorntons.

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★☆☆☆☆

“It was never delivered”

Written on: 29/09/2012 by PatrickandCarrieHung (1 review written)

My mother had a problem with Thorntons Chocolate company's delivery. She ordered from the company website. She checked their web site, lots of options and chose several packages and placed her order. They gave the order to a courier company who said that they just left it on the door step. We don't know; we never saw it, maybe kept the package. Thorntons obviously did not send it in plain brown paper wrapping, but one with "Thorntons" all over it. So someone stole it. She reported this… Read Full Review

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Obsecure's Response to PatrickandCarrieHung's Review

Written on: 29/09/2012

Thank you for awaring us i will remember it in my mind, thank you again

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★☆☆☆☆

“Really bad service”

Written on: 10/04/2012

I ordered Easter gifts and paid extra for next day delivery. The eggs should have been delivered on 4th April, however as of today the 10th April (after Easter!) they are still not delivered. I have emailed Thorntons 3 times and called them, also chased the courier. Thorntons have not responded once to my emails and did not call me back as promised. Also the courier company have not responded to me once. The company have not attempted delivery once! I am extremely disappointed with both… Read Full Review

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★★★☆☆

“very dissapointed in quality”

Written on: 21/12/2011 by billybunter999 (18 reviews written)

ive ordered on line approx £100.00 in thorntons chocs,the s/offer limited edition 8 boxes,chocolate brazils 3 boxes,liquers 2 boxes . the limited edition £9.99 i thought i would try a box for myself,only to think these are seconds ,several chocolates had disintigrated and crumbled, i hope those i gave as xmas presents arnt the same,the chocolate brazils ,dark chocolate horrible, no taste ,didnt melt in mouth to leave the brazil, chocolate to me was old and tasteless,liquers, a little more… Read Full Review

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★☆☆☆☆

“Delivery dreadful. Don't bother”

Written on: 08/12/2011

I ordered chocolates on 29th November. They were supposedly sent out on 2nd Dec. When I noticed on the tracking that they hadn't moved by Mon, I rang and emailed. They said they would sort it. [Carriers fault]. Tuesday, I called again. Again told it was the carrier, but they would resend the order to get there the next day. As this would make it the 5th working day, I had no comeback on them and when I asked if they would refund the postage, they refused saying they were delivering within 5… Read Full Review

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★☆☆☆☆

“Although Thorntons chocolate is very nice, I have now...”

Written on: 16/12/2010

Although Thorntons chocolate is very nice, I have now ordered on-line 3 times and each time it has either been lost or had to be resent. I am currently waiting for a present to be delivered, ordered on 4 December they do not answer e-mails and phoning they say they can't do anything about it, its the courier! So they wont do anything. Avoid buying on-line, you waste a lot of time and money chasing them… Read Full Review

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