Thorntons Chocolates Reviews

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★★☆☆☆
2.3 / 5
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Thorntons Chocolates
Thorntons Chocolates

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Latest Reviews

★★★★★
Thorntons Chocolates

“What lovely staff”

Written on: 18/06/2014

I went into your Stafford store the other day & I have to compliment the shop & staff who were so helpful & friendly. The store is immaculate & the staff are so cheerful. Your manager seems a lovely kind lady. Thank you for making my shopping so easy x… Read Full Review

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★★☆☆☆
Thorntons Chocolates

“Driving me Mad - Raspberry Cheesecake Easter Egg”

Written on: 27/04/2014

Does anyone else think, if you have tried it, that the raspberry cheesecake Easter egg tastes more like lemon it's driving me mad that it's got loads of good reviews and mine doesn't even taste like raspberries. Don't get me wrong the white chocolate and the bits of raspberries and biscuit in it are great However the overall taste of the egg is driving me mad because I can't taste the raspberries just strong lemon!! Maybe it's just a bad egg lol :(… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“No chocs with Easter Egg”

Written on: 25/04/2014 by Barry70 (1 review written)

Bought a Thorntons Classic egg this year, was supposed to have 7 chocolates in the box, but there were none. Chocolate in the egg did not taste very fresh either. Will not buy from them again… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“Easter Egg lost. ”

Written on: 19/04/2014 by Heliotropic1 (1 review written)

I am living overseas and my son is a student in the UK, as he is not over for Easter we decided to chose Thorntons as a reputable company and ordered him an Egg with his name iced on it. I tracked the egg and my son has been checking his post every day. I have just received an email saying the courier lost the Egg and how would I like either a delivery on Wednesday or a refund, how about both as a good will gesture??? I am bitterly disappointed by the service and after care. I will not be… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“RIP OFF web experience”

Written on: 19/12/2013

We live abroad and have used their web site in previous years with no problems. This year they have changed the check out process, we wanted 3 boxes of chocolates for close family in the UK and saw a great 3 for 2 offer which suited our requirements in one go. However, when you go through the check out process it would not let us separate out the 3 boxes to send to 3 different addresses. I am reasonably computer literate and I spent over an hour trying different ways to process our order. In… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“Didn't arrive and no postal card either!”

Written on: 30/03/2013 by 38netty (1 review written)

Ordered an Easter egg but after phoning to check tracking (no tracking number available on line) was told that it had gone to main post office as there was apparently no reply at delivery address (daughter waited in all day and had mobile to hand as also left a contact number in case of issues). No collection card left and told to call post office myself to sort! Appalling service. AVOID!!… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“DO NOT BUY FROM THIS COMPANY!!”

Written on: 27/03/2013 by kat.pouwer (1 review written)

The single worst online shopping experience ever. Wish you could give no stars. Ordered online, no delivery a week later. Went onto Facebook to ask for an update, apparently a field was left blank so delivery could not be made (my fault, which I accept) - however, no contact from Thornton's or delivery company advising me of this, I had to chase them. I provided them with the information that was required and was assured that delivery would be quick. Another week later and still no delivery and… Read Full Review

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★★★★★
Thorntons Chocolates

“Excellent service!”

Written on: 27/03/2013

Ordered for Easter on a great offer. Fast, efficient delivery & came in a nice big box, well packaged so nothing broken. They even have an online tracker so you can check on what's happening with your order. Free personalised icing writing too which was lovely! Nothing negative… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“Used to be best, now the worst”

Written on: 25/11/2012 by Geoff Lidster (5 reviews written)

Every Christmas I used to buy my elderly aunt a 1kg Box of Thornton's Continental for a little less than £30.00 She loved them, they were special, they were of high quality and everyone was happy. Over the last few years Thorntons have been appearing on supermarket shelves practically everywhere, and the shops have been disappearing from the high street. For the last couple of years the chocolates have been 'discounted' (or that's what we've been led to believe) and they are now typically… Read Full Review

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Bookitty's Response to Geoff Lidster's Review

Written on: 12/12/2012

Whew, so it's not just me. A friend brought me a box from her London trip, and I was excited to get some "good, English chocolate." Until I tried to eat them...not very good. And like you said--I checked the date and they were nowhere near expired, but some tasted old.

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Hyperconformist's Response to Geoff Lidster's Review

Written on: 08/02/2014

Completely agree. The fillings are like sugary shaving-foam and the chocolate tastes very cheap. You can only sacrifice quality for price so much before people realise you're not selling a product half as good as you used to sell.
On the other hand, I actually like Cadbury Dairy Milk, it may be cheap and ubiquitous but it still tastes 100% better quality than Thorntons.

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★☆☆☆☆
Thorntons Chocolates

“It was never delivered”

Written on: 29/09/2012 by PatrickandCarrieHung (1 review written)

My mother had a problem with Thorntons Chocolate company's delivery. She ordered from the company website. She checked their web site, lots of options and chose several packages and placed her order. They gave the order to a courier company who said that they just left it on the door step. We don't know; we never saw it, maybe kept the package. Thorntons obviously did not send it in plain brown paper wrapping, but one with "Thorntons" all over it. So someone stole it. She reported this… Read Full Review

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Obsecure's Response to PatrickandCarrieHung's Review

Written on: 29/09/2012

Thank you for awaring us i will remember it in my mind, thank you again

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★☆☆☆☆
Thorntons Chocolates

“Really bad service”

Written on: 10/04/2012

I ordered Easter gifts and paid extra for next day delivery. The eggs should have been delivered on 4th April, however as of today the 10th April (after Easter!) they are still not delivered. I have emailed Thorntons 3 times and called them, also chased the courier. Thorntons have not responded once to my emails and did not call me back as promised. Also the courier company have not responded to me once. The company have not attempted delivery once! I am extremely disappointed with both… Read Full Review

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★★★☆☆
Thorntons Chocolates

“very dissapointed in quality”

Written on: 21/12/2011 by billybunter999 (14 reviews written)

ive ordered on line approx £100.00 in thorntons chocs,the s/offer limited edition 8 boxes,chocolate brazils 3 boxes,liquers 2 boxes . the limited edition £9.99 i thought i would try a box for myself,only to think these are seconds ,several chocolates had disintigrated and crumbled, i hope those i gave as xmas presents arnt the same,the chocolate brazils ,dark chocolate horrible, no taste ,didnt melt in mouth to leave the brazil, chocolate to me was old and tasteless,liquers, a little more… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“Delivery dreadful. Don't bother”

Written on: 08/12/2011

I ordered chocolates on 29th November. They were supposedly sent out on 2nd Dec. When I noticed on the tracking that they hadn't moved by Mon, I rang and emailed. They said they would sort it. [Carriers fault]. Tuesday, I called again. Again told it was the carrier, but they would resend the order to get there the next day. As this would make it the 5th working day, I had no comeback on them and when I asked if they would refund the postage, they refused saying they were delivering within 5… Read Full Review

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★☆☆☆☆
Thorntons Chocolates

“Although Thorntons chocolate is very nice, I have now...”

Written on: 16/12/2010

Although Thorntons chocolate is very nice, I have now ordered on-line 3 times and each time it has either been lost or had to be resent. I am currently waiting for a present to be delivered, ordered on 4 December they do not answer e-mails and phoning they say they can't do anything about it, its the courier! So they wont do anything. Avoid buying on-line, you waste a lot of time and money chasing them… Read Full Review

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★★★★★
Thorntons Chocolates

“Thorntons chocolate is yummy! It melts in your mouth,...”

Written on: 07/04/2006 by selina3 (8 reviews written)

Thorntons chocolate is yummy! It melts in your mouth, and it isn't very expensive. It can be a bit sickly if you eat too much of it, and Thorntons have such a big selection of chocolate, you don't always know what to buy… Read Full Review

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★★★★★
Thorntons Chocolates

“Thorntons Continental chocolates are by for the nicest...”

Written on: 22/07/2004 by jacqui heathcote (1 review written)

Thorntons Continental chocolates are by for the nicest in the world. Living overseas in Australia we find them very hard to get hold of and rely on relatives to bring them over when they visit… Read Full Review

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★★★★★
Thorntons Chocolates

“Thornton's is a great shop for buying chocolate, fudge...”

Written on: 16/07/2004 by Nikki001 (39 reviews written)

Thornton's is a great shop for buying chocolate, fudge and loads more lump shush stuff.
Most of their food is very nice, it comes in all shapes and sizes but it is all very rich chocolate etc. It is a nice shop to buy people presents but you might be tempted to eat some… Read Full Review

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