Have a picture of Dwell - Balham Corner Sofa Dark Oatmeal?, please send it to us.
| Value for Money | 4/10  |
|---|---|
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.1/10  |
Full review by
Guest.
on 5th Aug 2008
User Rating : 2
Respect :
0
Good Points: Wide range and good quality "looking" furniture.
Bad Points: Bad catalogue and colour description. Long turn around time for customer service.
General comments: Sales staff and customer service a bit unresponsive on the phone. They say everything will take 72 hours, which is quite a long time if you have a big furniture box sitting in your lounge room. I could not get a decision on them about pickups and whether they will refund you in full if the product is not what you expected. Experience was as follows, bought chairs at store after really nice sales rep showed on the screen that chair was cream and the one in store was "taupe". The description was "cream" on the catalogue. Chair came and was brownish green even though the box said it was "natural". They then argued that it was in fact cream and that since the product code was as cream, the product had to be cream. I think not. Took pictures and had more arguments with them about the colour given everything in the lounge room was beige and creame, being brownish green was quite weird. I think we would know what cream is supposed to look like.Then came arguments how whether Dwell would then charge me £30 for pickup of something that was so obviously not quite right. Refund is not done yet. Not happy and would not recommend to anyone.
Guest.'s review and ratings | 230 words
Review by
jamalliquai
on 5th Mar 2008
User Rating : 0
Respect :
0
I recently bought the oslo sofa from the islington branch. It was delivered very quickly but to our horror the legs were not attached. The staff who sold the item and the website failed to mention this at all. Anyway the delivery guys kindly mentioned that it would take 5 minutes using a screwdriver.Little did I realise that there are no predrilled holes. In essence you need a power tool to get them in. I immediately informed dwell of my dissatisfaction. The customer services manager was never a ...
jamalliquai's full review | 141 words
Review by
brianjones
on 3rd May 2007
User Rating : 10
Respect :
0
I ordered my sofa on Thursday, and it arrived on Saturday. It was tough putting the legs on, and I had 2 pretty bad blisters to show for it. Instructions would've been fab. Delivery was prompt, and I even had a phone call from Dwell furniture 40 minutes prior to delivery to let me know it would be arriving.
After I'd set it up - I noticed a small tear in the bodywork - cosmetic but a tear nonetheless. At £500, I thought I'd at least raise it with Dwell.
They asked me to send a photo ...
brianjones's full review | 178 words
Review by
djsmain
on 3rd Mar 2007
User Rating : 2
Respect :
0
I recommend that you do not buy anything from Dwell. I am still waiting for parts that never arrived for a unit 6 weeks after I notified them that all of the parts had not been delivered. The "customer service" I have received from Dwell has been non-existant and I would never use Dwell again.
djsmain's full review | 54 words
Review by
jessekumar
on 12th Feb 2007
User Rating : 10
Respect :
0
We have recommended it to our friends.
jessekumar's full review | 80 words
Review by
j2bs
on 8th Nov 2006
User Rating : 0
Respect :
0
Nice looking furniture and I was 'promised' by staff of Dwell in the Balham store that the sofa would arrive on 10 November. Called on 8th to find out where sofa is and was told it will arrive on 31st December and nothing they can do to get it here earlier. The staff are happy to give you their name and their word but it isn't helpful.
Highly unreliable! Avoid!
j2bs's full review | 69 words
Review by
unhappy001
on 15th Aug 2005
User Rating : 0
Respect :
0
I have had nothing but trouble with Dwell in Balham. I ordered a corner sofa in May - it arrived in July. The first one had a rip in it - they initially tried to send me a new cover for the sofa! When a replacement arrived it had marks in the fabric. On top of this, you would sit on the sofa and you could still see the marks where you were sitting the next night. The quality was definitely not the same as the one in the shop.
After being assured by more than one member of staff that the refund ...
unhappy001's full review | 185 words
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