Dwell - Balham Corner Sofa Dark Oatmeal Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Dwell - Balham Corner Sofa Dark Oatmeal

  • Value for Money1.9 stars
  • Reviewer Ratings1.6 stars
  • Overall Rating1.5 stars

8 Reviews For Dwell - Balham Corner Sofa Dark Oatmeal

  • Guest 10th Oct 2009

    Reviewer rating: 1 stars


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    There have been so many problems with my purchase but the worst part is that thr"customer service" is none existent, thus it was an absolute battle to get them to sort out the problem.

  • Guest 5th Aug 2008

    Reviewer rating: 1 stars


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    Sales staff and customer service a bit unresponsive on the phone. They say everything will take 72 hours, which is quite a long time if you have a big furniture box sitting in your lounge room. I could not get a decision on them about pickups and whether they will refund you in full if the product is not what you expected. Experience was as follows, bought chairs at store after really nice sales rep showed on the screen that chair was cream and the one in store was "taupe". The description was ...

  • jamalliquai Rank: Lance Corporal 5th Mar 2008

    Reviewer rating: 0 stars


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    I recently bought the oslo sofa from the islington branch. It was delivered very quickly but to our horror the legs were not attached. The staff who sold the item and the website failed to mention this at all. Anyway the delivery guys kindly mentioned that it would take 5 minutes using a screwdriver.Little did I realise that there are no predrilled holes. In essence you need a power tool to get them in. I immediately informed dwell of my dissatisfaction. The customer services manager was never a ...

  • brianjones 3rd May 2007

    Reviewer rating: 5 stars


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    I ordered my sofa on Thursday, and it arrived on Saturday. It was tough putting the legs on, and I had 2 pretty bad blisters to show for it. Instructions would've been fab. Delivery was prompt, and I even had a phone call from Dwell furniture 40 minutes prior to delivery to let me know it would be arriving.

    After I'd set it up - I noticed a small tear in the bodywork - cosmetic but a tear nonetheless. At £500, I thought I'd at least raise it with Dwell.

    They asked me to send a photo ...

  • djsmain 3rd Mar 2007

    Reviewer rating: 1 stars


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    I recommend that you do not buy anything from Dwell. I am still waiting for parts that never arrived for a unit 6 weeks after I notified them that all of the parts had not been delivered. The "customer service" I have received from Dwell has been non-existant and I would never use Dwell again.

  • jessekumar 12th Feb 2007

    Reviewer rating: 5 stars


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    We have recommended it to our friends.

  • j2bs 8th Nov 2006

    Reviewer rating: 0 stars


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    Nice looking furniture and I was 'promised' by staff of Dwell in the Balham store that the sofa would arrive on 10 November. Called on 8th to find out where sofa is and was told it will arrive on 31st December and nothing they can do to get it here earlier. The staff are happy to give you their name and their word but it isn't helpful.
    Highly unreliable! Avoid!

  • unhappy001 Rank: Lance Corporal 15th Aug 2005

    Reviewer rating: 0 stars


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    I have had nothing but trouble with Dwell in Balham. I ordered a corner sofa in May - it arrived in July. The first one had a rip in it - they initially tried to send me a new cover for the sofa! When a replacement arrived it had marks in the fabric. On top of this, you would sit on the sofa and you could still see the marks where you were sitting the next night. The quality was definitely not the same as the one in the shop.
    After being assured by more than one member of staff that the refund ...