Swiftcover Travel Insurance

My travel insurance was auto renewed in March on my credit card. I promptly rang up and said cancel it and put my money back on my card. They said it will be refunded in several working days. I assumed it was done and didn't check.

Anyway I just noticed a refund on my account which took 3 months!!!!

SWIFTCOVER .... what was you doing with my money for 3 months? FFS that is theft. They take money from your card without permission. Give you 14 days to get it cancelled. Then give it you back 3 months later.

Any one else experience this abuse of trust by swiftcover?

They made no excuses and said they didn't know why it happened and apologised. Well let me tell you swiftcover....computers are black and white. There are no grey areas. So who made the decision to hold customers money?

Anyone know which governing body I should escalate this to?

Swiftcover - aptly named...quick to take you premium (and auto-renew it), but harder to pin down than a greasy pig afterwards. Stranded in an airport after my flight was cancelled, I called the travel helpdesk in a panic to find out about cover for rebooking. The first guy I spoke to explained that the claims department had some discretion and could help immediately. He promptly transferred me to a recorded message by the claims department, which is, er, closed at the weekend. Great. Next, the 'emergency line' - in fact an 'emergency medical line' - whose staff had no knowledge about Swiftcover at all. Next up, the travel helpdesk again, only to be passed to another 'emergency' line which turned out to be the same medical one. Another dead end, and call back promised but never received. Finally, the helpdesk revealed they couldn't do anything for delays of less than 24 hours. 45 minutes, 7 phonecalls to 087* numbers, three different versions of whether Swiftcover's travel helpdesk was even open on Saturdays, and at least three call handlers who worked for AXA and had no idea about Swiftcover at all. A complete shambles.

Even when give a complete set of supporting documents, Swiftcover/AXA Insurance will simply ignore them and try to get away with paying the minimum. I have only said I was "successful" because I extracted partial payment of my legitimate claim. I have now made four chasing phone calls - none of which should have been necessary - to get them to do their job properly and am still waiting for a second cheque. I have paid travel insurance for 40 years and this is the FIRST CLAIM I have ever made - so i have subsidised this industry up to the hilt. Swiftcover will - if you actually get through to someone who admits to working for travel insurance claims - tell you all sorts of things to reassure you, but then do nothing about it. As with many large companies, their overpaid "managers" refuse to demean themselves by getting off their backsides to talk to a mere client, and hide behind the footsoldiers. In an industry which for decades has been a byword for incompetence, Swiftcover maintains the tradition.

I had Swiftcover insurance that expired last week. To my surprise, Swiftcover have sent me an email saying 'We've renewed your annual insurance!'. They didn't ask me if I wanted to renew the cover, and sent no advance warning (as they , so this was quite surprising. I wrote an email back asking them to cancel it, to which they haven't replied. I've now been on hold to their 0871 number for 10 minutes trying to cancel it - they claim they sent me a reminder, I can see from my email inbox/spam filter they didn't. VERY DUBIOUS!

Absolute useless... Waste of time and money!! DO NOT USE!

We travelled as a family, group of 7 in April and were stranded in America for an extra 10 days due to the Volcanic ash cloud and we were told we could claim for this

On arrival back to the UK we claimed and were told £25 per day per person could be claimed, 7days later we chased and they declined this saying they need boarding passes. We sent these and chased 5 days later and they said they needed a letter from the airline... sent this and chased 7days later to find they need another letter, sent this and are still chasing to this day - 4 months on!!

They aren't willing to compensate anyone terrible company!

Although easy to set up (as stated in previous reviews), when it comes to making a claim this company is appalling. We were unable to travel in April due to Volcanic Ash and 10 weeks after making a claim for loss of hotel costs etc, we were refused under a late departure clause. I would never use them again and would not recommend them.

Annual holiday to Goa, week into holiday had deep vein thombosis, 5 days in the hospital and a operation to save my leg, Swiftcover, reimbursed me within a month of my return to the uk as I paid via direct debit to the hospital, to save time and also my leg! No quibble I felt the service was very good. I just sent all the receipts by recorded delivery. What more could you ask for? Jasckie.

Re: Swiftcover travel Insurance

BUYER BEWARE

This company is absoultely useless. I took out Travel Insurance for a trip to the USA in June with Swiftcover through 'Moneysupermarket.com' and had the misfortune to have had an accident.

Swiftcover would not deal with the Hospital on the phone and I had to settle with my credit card before I was allowed to leave the Hospital. HIGHLY INCONVENIENT.

Since my return, further bills have been sent to me for Ambulance services etc, and despite many calls, letters and E-Mails to Swiftcover to try to get the Bills paid, they still have not settled.

I am now being taken to court by the Ambulance people / Hospital for the outstanding debts.

Swiftcover have consistantly promised me the urgent payment of the debts every time I call them, but they have still not paid as of December.

They do not make return calls to me (as they promise), and fail to provide me with any written information regarding this matter.

In short, anybody considering using this company should be warned. They may be cheap, but when it comes to Customer Service and honouring their commitments, they are absolutely atrocious.

Gary Hunter

i wouldn't insure an animal with this company. they are liars using clever celebrity endorsements to hoodwink the needy out of their last few pennies. of all the companies i have been ripped off by this one has to be the most diabolical. i went abroad and Swift cover clearly stated if i lost my cash i was covered and they refused to pay.

total morons, they couldn't even be bothered to apologize or retun all the travel documents i wasted time and money sending to them.

some money blew out of my pocket while abroad and i promptly informed the police. i was told by swiftcover i was entitled to compensation as i purchased the policy before a wording change. swiftcover treated me with contempt and never even said sorry for turning down my claim. they are a waste of time and money