Swiftcover Travel Insurance Reviews
Latest Reviews
★☆☆☆☆
“Shambles. Don't call in a crisis.”
Written on: 27/08/2011 by Travelcustomer (1 review written)
Swiftcover - aptly named...quick to take you premium (and auto-renew it), but harder to pin down than a greasy pig afterwards. Stranded in an airport after my flight was cancelled, I called the travel helpdesk in a panic to find out about cover for rebooking. The first guy I spoke to explained that the claims department had some discretion and could help immediately. He promptly transferred me to a recorded message by the claims department, which is, er, closed at the weekend. Great. Next,... (read more)
★☆☆☆☆
“Swiftcover's claims office is incompetent, indolent,...”
Written on: 05/07/2011
Even when give a complete set of supporting documents, Swiftcover/AXA Insurance will simply ignore them and try to get away with paying the minimum. I have only said I was "successful" because I extracted partial payment of my legitimate claim. I have now made four chasing phone calls - none of which should have been necessary - to get them to do their job properly and am still waiting for a second cheque. I have paid travel insurance for 40 years and this is the FIRST CLAIM I have ever... (read more)
★☆☆☆☆
“I had Swiftcover insurance that expired last week. To...”
Written on: 27/04/2011
I had Swiftcover insurance that expired last week. To my surprise, Swiftcover have sent me an email saying 'We've renewed your annual insurance!'. They didn't ask me if I wanted to renew the cover, and sent no advance warning (as they , so this was quite surprising. I wrote an email back asking them to cancel it, to which they haven't replied. I've now been on hold to their 0871 number for 10 minutes trying to cancel it - they claim they sent me a reminder, I can see from my email inbox/spam... (read more)
★☆☆☆☆
“Absolute useless... Waste of time and money!! DO NOT...”
Written on: 27/07/2010
Absolute useless... Waste of time and money!! DO NOT USE!
We travelled as a family, group of 7 in April and were stranded in America for an extra 10 days due to the Volcanic ash cloud and we were told we could claim for this
On arrival back to the UK we claimed and were told £25 per day per person could be claimed, 7days later we chased and they declined this saying they need boarding passes. We sent these and chased 5 days later and they said they needed a letter from the airline... sent...
(read more)
★☆☆☆☆
“Although easy to set up (as stated in previous...”
Written on: 21/07/2010
Although easy to set up (as stated in previous reviews), when it comes to making a claim this company is appalling. We were unable to travel in April due to Volcanic Ash and 10 weeks after making a claim for loss of hotel costs etc, we were refused under a late departure clause. I would never use them again and would not recommend them. (read more)
★★★★☆
“Annual holiday to Goa, week into holiday had deep vein...”
Written on: 03/04/2010
Annual holiday to Goa, week into holiday had deep vein thombosis, 5 days in the hospital and a operation to save my leg, Swiftcover, reimbursed me within a month of my return to the uk as I paid via direct debit to the hospital, to save time and also my leg! No quibble I felt the service was very good. I just sent all the receipts by recorded delivery. What more could you ask for? Jasckie. (read more)
★☆☆☆☆
“Re: Swiftcover travel Insurance ”
Written on: 03/12/2009 by gary hunter (1 review written)
Re: Swiftcover travel Insurance
BUYER BEWARE
This company is absoultely useless. I took out Travel Insurance for a trip to the USA in June with Swiftcover through 'Moneysupermarket.com' and had the misfortune to have had an accident.
Swiftcover would not deal with the Hospital on the phone and I had to settle with my credit card before I was allowed to leave the Hospital. HIGHLY INCONVENIENT.
Since my return, further bills have been sent to me for Ambulance services etc, and despite many...
(read more)
★☆☆☆☆
“i wouldn't insure an animal with this company. they...”
Written on: 02/12/2009
i wouldn't insure an animal with this company. they are liars using clever celebrity endorsements to hoodwink the needy out of their last few pennies. of all the companies i have been ripped off by this one has to be the most diabolical. i went abroad and Swift cover clearly stated if i lost my cash i was covered and they refused to pay.
total morons, they couldn't even be bothered to apologize or retun all the travel documents i wasted time and money sending to them.
(read more)
★☆☆☆☆
“some money blew out of my pocket while abroad and i...”
Written on: 17/10/2009
some money blew out of my pocket while abroad and i promptly informed the police. i was told by swiftcover i was entitled to compensation as i purchased the policy before a wording change. swiftcover treated me with contempt and never even said sorry for turning down my claim. they are a waste of time and money (read more)
★☆☆☆☆
“Swiftcover travel insurance is APPALLING. DO NOT USE...”
Written on: 23/07/2009
Swiftcover travel insurance is APPALLING. DO NOT USE THIS COMPANY!
My partner and I were abroad in France when we learned that one of his colleagues had tragically died (of breast cancer at a young age) and we needed to come home for the funeral. It cost us more than £600 to cancel our existing arrangements and rebook everything. Swiftcover refused to cover us. Why?
First of all, they claimed that we weren't covered for employees, only death of close family. Luckily, I had the contract to...
(read more)
See next 10 reviews
Showing 1 - 10 of 29 Reviews
★☆☆☆☆
“The most awful of experience of an insurance company...”
Written on: 21/07/2009
The most awful of experience of an insurance company ever. We lodged a genuine claim with all documentary evidence. Swiftcover travel insurance is underwritten by another company who couldn't care less. Have now escalated to the financial services ombudsman for review. Swiftcover was cheap, but then they don't cover you. Do yourself a favour and look elsewhere.
(read more)
☆☆☆☆☆
“Emailed Swiftcover several times to try and renew my...”
Written on: 15/12/2008 by rosie123 (1 review written)
Emailed Swiftcover several times to try and renew my annual travel insurance policy early as I needed the documents for a trip. Query was answered by someone different every time and every response was exactly the same. No one actually bothered to renew the policy, I just kept having conditions explained to me and asked to confirm I wanted to renew early. Felt I was just going round in circles. So glad I never had to make a claim with them! Have decided to go elsewhere. (read more)
★★★★☆
“Easy to buy. Cheap. Very cheap. Easy to use website....”
Written on: 07/07/2008
Easy to buy. Cheap. Very cheap. Easy to use website. Insurance certificate immediately available (as a PDF). Answered a couple of queries promptly by email. No experience of their claims handling efficiency. (read more)
☆☆☆☆☆
“I have not come across such poor company in years....”
Written on: 27/04/2008 by pannikt (2 reviews written)
I have not come across such poor company in years. This also includes swiftcover' "senior" (???) management who was unable to understand and handle very simple issue. I'm glad I cancelled my insurance and moved elsewhere. (read more)
☆☆☆☆☆
“Our data on the site was all incorrect, very alarming....”
Written on: 29/02/2008 by kateclewes
Our data on the site was all incorrect, very alarming. WE got the blame! It was corrected by someone (after a massive attempt to speak to a person) and it was ans still is wrong on the site. Our payment was never taken for our cover when it should have been, weeks later it transpired the card information was wrong too, and we hadn't paid, so we did, then they cancelled the insurance and only re-paid us the difference! I would insist that, in the event of an accident they would not have... (read more)
★★★★★
“I looked around and cover looks much the same whoever...”
Written on: 27/10/2007 by rabbit36 (1 review written)
I looked around and cover looks much the same whoever you buy it from but Swift were £40 cheaper than my previous insurer (Post Office) and their website is really easy to use. I called their help line with a question andgot straight through and was pleased to hear that it's in the UK. I would definitely recommend. (read more)
★★★★★
“Bought the insurance on the web site. It was easy...”
Written on: 25/10/2007 by clare wilkinson (1 review written)
Bought the insurance on the web site. It was easy user friendly and easy to purchase. Any queries I had were answered directly on the website. None, although I did not have to claim. This is the third policy I have purchase over the last two years and I have never had a problem. (read more)
☆☆☆☆☆
“You get what you pay for. I just hope I don't have put...”
Written on: 08/10/2007 by junglejim2007
You get what you pay for. I just hope I don't have put a claim in this next year - their administration systems and procedures are appalling. I was with Privilege Insurance and only switched because of the cheaper quote. Mistake. Hopefully swiftcover will tarnish AXA's generally good reputation to such an extent, the parent company will step in an sort out this online mess. (read more)
☆☆☆☆☆
“Where do I start. I got Swiftcover cover as it covered...”
Written on: 24/09/2007 by lordlarry (1 review written)
Where do I start. I got Swiftcover cover as it covered missed departures, but when I tried to claim after being held up in motorway traffic for over three hours I was told that I could not claim, as I was not in an accident myself! I had to then pay over £300 for another flight.
They have unfortunately been consistently unhelpful, bordering on rude, and I would not recommend them. It is sad as they are very reasonable priced, but in my case there is a reason for it.
(read more)
Hard To Please's Response to lordlarry's Review
Written on: 01/10/2007
Having just bought a policy from them myself I thought I'd better check the small print and they do make it clear that they won't pay out in circumstances such as yours.
<br/>
<br/> I took a look at one or two other big insurers to compare and none of them do either so it looks like you'd have been out of pocket no matter who you'd insured with.
Reply to this comment
★★★★★
“Having compared the alternatives they were the...”
Written on: 17/09/2007 by Hard to please (1 review written)
Having compared the alternatives they were the cheapest on a like for like basis of any insurer. The buying process is simple and I actually did call their help team just to check what their service was like and got through without a delay. The girl I spoke to was very helpful and friendly and UK based. Couldn't recommend more! (read more)
See next 10 reviews
Showing 11 - 20 of 29 Reviews
★★☆☆☆
“You get what you pay for.”
Written on: 14/02/2007 by bob001 (1 review written)
You get what you pay for. (read more)
★★★★★
“Quick, cheap and user friendly. A very easy speedy...”
Written on: 16/08/2006 by AliceWethered
Quick, cheap and user friendly. A very easy speedy service. Highly recommend Travel Insurance (read more)
★★★★★
“The price and level of cover is good with Swiftcover...”
Written on: 11/08/2006 by gonedownunder (1 review written)
The price and level of cover is good with Swiftcover travel insurance. Not only was it the cheapest I could find, but it covered me for everything I needed, and a lot more. Oh, and the website was quick and easy to use too.
If you're going backpacking, then definitely check them out. My insurance was only £115 for the year! I had other quotes of over £200 for the same cover. I will definitely use them again next time.
(read more)
★★★★★
“Swiftcover offered annual worldwide travel insurance...”
Written on: 02/08/2006 by carterid (1 review written)
Swiftcover offered annual worldwide travel insurance cover for the lowest amount I could find. The website was quick and easy to use too.
I claimed for a stolen MP3 player, and I had no problems getting a replacement from them.
I would have liked the opportunity to speak to someone if I wanted it. I am more than happy to deal with anything via the Internet, but it is reassuring to know that there is someone at the other end of a line if I need them.
Cheap cover, especially as the annual...
(read more)
Jerick's Response to carterid's Review
Written on: 02/10/2007
He has experience of actually making a claim and getting a replacement MP3 player without much trouble. The review is not just based on getting cheap insurance so this review I found helpful.
Reply to this comment
★★★★★
“I bought an annual travel insurance policy for my wife...”
Written on: 02/08/2006 by Roberto9 (1 review written)
I bought an annual travel insurance policy for my wife and family for £42 from Swiftcover! The website was very simple to use, and I bought the policy in under 3 minutes, so I guess you could say the site was quick! (read more)
★★★★★
“I have nothing but good things to say about...”
Written on: 08/03/2006 by bluehighs (1 review written)
I have nothing but good things to say about Swiftcover, during a recent trip to Spain I came down with food poisoning and the claim process was fast and friendly and hassle free. I would recommend them to anyone (read more)
★★★★★
“I needed last minute insurance for a weekend break. I...”
Written on: 25/10/2005 by PTS
I needed last minute insurance for a weekend break. I found the Swiftcover travel insurance web site and checked their price with the likes of Insure and Go. I couldn't fault it. I printed the documents off there and then, and off I went! (read more)
★★★★☆
“I am just about to embark on my voyage abroad during...”
Written on: 21/09/2005 by mjb3000
I am just about to embark on my voyage abroad during my gap year, and I have been trawling through many sites looking for cheap travel insurance. Now that I have to fund this myself i am of course looking for a cheap competitive quote.
I found that Swiftcover came up with the best quote when I was looking. So after much deliberation I decided to go with them. It was really easy to get through to the quote and pay for the policy. All of the documents are kept on-line so there is no extra post.
(read more)
★★★★★
“Got referred to www.swiftcover.com by a friend, and...”
Written on: 15/08/2005 by LukeRogers (1 review written)
Got referred to www.swiftcover.com by a friend, and found them to be very cheap for anyone under 55 years of age. (read more)
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Swiftcover's Response to Travelcustomer's Review
Written on: 05/09/2011
Sorry to hear about the problems - I'd like to look into this and see if I can do anything to sort things out for you, as I work in the customer service department at swiftcover.com. If you don't mind, please get in touch with me by emailing your policy number to carl.smithers@swiftcover.com so that I can look into this. I'm happy to arrange for someone to call you at a convenient time.
Thanks,
Carl
swiftcover.com customer service department
carl.smithers@swiftcover.com