written by KonnerLeslie on 23/12/2017
Keep you well informed delivery time.customer service at Sonic Direct very helpful.
written by 339Reynolds on 23/10/2016
I have to say we have received excellence service , from placing our order by phone to the delivery drivers today , all excellent and a credit to the business. all that and the product we wanted was over £200 cheaper than anywhere else we could find . would definately recomend
written by ShamarMooney372 on 20/08/2016
Excellent customer service n lovely staff. I'll recommend everyone
written by on 20/08/2016
I thought my new HH1600 induction hob was faulty so I rang Sonic and they said I might be using the wrong pans. I was unsure as the manual said I could use Stainless steel, which my pans were. However, as I was having a problem, a staff member offered to loan me a correct type of pan. Hey presto the hob worked beautifully. Thank you Sonic for all your kind help. The hob is very good looking and has made a huge difference to my kitchen. It looks so neat. I have got rid of all my old pans (I had quite a few) and will be treating myself to a new set of induction pans. Wow so much extra cupboard space too. The elements heat up and cool down so quickly, cooking is now a pleasure as its so quick, clean and efficient. Every time I rang Sonic with a question, they did their very best to inform me and on the few occasions that the staff member was unable to provide the solution, they rang me back very quickly with the help I needed. Can't thank them enough. I also got a 2 years parts and labour guarantee.
written by oxKemp392 on 20/08/2016
Well pleased with the service I received and all the advice given
written by MinaCarter on 17/08/2016
Good stuff all under one roof, don't have to wait a weeks for delivery or item not in stock. Highly recommended everything available here at sonic direct. Very responsible prices Very friendly staff , I brought all electrical items from sonic direct.
written by Geoffm2 on 19/07/2016
Typical service, find an item it says its available, place order, confirmed by email, delivery date agreed .. wait .. week before delivery you get a phone call to say its no longer available. STAY CLEAR OF THIS COMPANY if you actually want the goods.
written by SageWhite282 on 07/07/2016
This year alone,replaced fridge freezer,washing machine,and now a cordless vacuum cleaner..previously 18 months ago a 50inch TV. On all our visits to Sonic,Percy and his colleagues have always had a smile on arrival,and expert help in choosing the product needed. I'm still looking at the larger TVs every visit...only a matter of time. Regards P.Jackson.
written by aaMcDowell418 on 03/07/2016
Great knowledge of product which helped me decide what I wanted, polite staff, I made my purchase and came back later and changed my mind to a bigger TV , which I was able to take away, very very happy with my new 58inc tv
written by Heather196 on 30/06/2016
Excellent customer service, everyone is really polite bought things from here in the past and all products turned out too be very good, love this shop for appliances one of the best around!!!
written by Worraloadofbollox on 27/06/2016
We bought a washer for my 83 year old mum. I couldn't be there when it was delivered. When it was delivered the delivery people said it would be £24 to fit. The gap was already in the kitchen & it was already plumbed so for £24 they screwed the cold feed to the washer !! Shocking abuse & advantage of an old person. Fitting had never been mentioned when we bought the washer, never mind a charge, and I planned to do it myself. My mum paid them to do it to save me the effort even though I told her I'd do it myself.
written by ToniLouise1 on 27/06/2016
10minutes in shop,bought fridge freezer,paid & sorted delivery details. Staff are very helpful (I've bought from here before few times) It was delivered 2 days later as it was at another warehouse would of preferred next day as mine was totally broke & ive got children but it couldn't be helped. Delivery service was brilliant, recieved my text night before and they came and installed it and took my old one away. Can't fault any of the service I recieved :)
written by AnnabelLee on 27/06/2016
We flooded on Boxing Day and needed to replace all of our electrical appliances. Sonic and their staff could not have been more helpful. They helped me to choose the right items for my needs and also appliances that looked good (a woman's prerogative) but most of all, at the right price. After an initial visit to the showroom we mainly corresponded by email (which were always promptly answered) - I was sent links of various appliances I might like which was great.. I could see what they looked like and read all the info but without having to spend hours trolling through the website myself. In short, I was listened to, advised and helped every step of the way. I got exactly want I wanted at exactly the right price. Thank you sonic!
written by RaulChapman208 on 27/06/2016
Fantastic service bought a few things from here and never had any problems
written by Andrey149 on 27/06/2016
Nice store, friendly staff, great prices, pleasant experience. What more could you want when purchasing electronics. I struggled to find a better price than from Sonic Direct. Also excellent that the offer free delivery from the site. Will be buying from them again.
written by aysccugj65 on 27/06/2016
I bought a ice king chest freezer from your Bradford store,as i have purchased many items there before,I find your staff are really helpful, on taking my freezer home,I found a fault so rang the Bradford store back ,only find none in stock,I was advised to leave my number so the store could contact me when one became avaialable,I'm happy to say that I can return the freezer to be given a replacement...Good Quality Customer Services ,thank you,I always get good service,
written by gelf88 on 27/06/2016
Great washer brilliant in fact easy and simple to use love all the featres great allround
written by Rashid.ibra on 27/06/2016
I thought the service was fantastic. No pushy sales guy. He just gave the relevant information and allowed me to make my own decision. He was accommodating when I said I would return after sleeping on it. Excellent service!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Sonicdirect's Response to Geoffm2's Review
Written on: 25/07/2016
Good Afternoon,
Thank you for your comments.
We would never accept an order unless we expected to be able to fulfil it. However, very rarely on Special Order items, the supplier may accept an order from us only to later advise they have ceased production of the model. This is frustrating for all involved and I apologise for any inconvenience this caused you.
In these circumstances we would always endeavour to assist a customer in choosing an alternative product or, should there not be one, we would offer an immediate refund with our apologies.
Kind regards,
Jason Clark
General Manager