Bought essential wheelchair sunday for dely o/nite tues. did not arrive. Betterlife/DPD promised dely weds, then thurs, then dpd depot said it's on lorry on way by 10pm. Package damaged, dpd were going to repack and send for our approval, if no good would resend another for this sat delivery. Did not arrive, now DPD says its damaged awaiting our depot inspection at Dartford. My husband cannot go there, I have a broken leg, cant get to the loo. Told a catalogue of stories by betterlife/DPD. Probably took money and no stock. Could have driven up north to a showroom and bought one. DPD tracking online useless. Have phoned Betterlife 4 times, emailed 15 plus to dpd/Betterlife. Been stuck in for 9 days, could have got out 5 days ago, need it to get into car for shopping, ruined mothers day. Avoid them like the plague, buy face to face, much better, less stress and trouble.

Bought an adjustable bed. They sent the wrong one. They will not help sort it out. Refer you to the delivery company! No interest in helping. The delivery company is uncontactable.

My mum is 77 and bought a Cream Recliner Chair with matching stool just 2 years ago 1 week ago she was sat it in in the evening and it collapsed throwing her onto the floor and injuring her wrist and shaking her up, it took her ages to get up as she is riddled with Arthritis, has no muscle in her legs or arms and is at the very most 8 stone wet through. She called them and they were not interested in the slightest. Just kept saying it was out of the gaurantee time as she had had it two years. My mum has a sofa and a leather chesterfield chair so this was not used regularly and if you could see the pictures I have that show all underneath the chair the welding is terrible. If you must buy from these check your item thoroughly and do not expect any service or thought, my mum is a very frail 77 year old and they didn't care the injuries she had sustained. I am waiting for Trading Standards to look at my pictures and comeback to me.

I bought an electric wheelchair - my only means of leaving the house - from them earlier this year and have had no end of bother with both the chair itself and their dreadful customer service department. I won't list the ways in which they have been dreadful, but I am currently waiting for a brand new chair to be delivered, but I don't hold out much hope. Same thing with a tens machine that was supposed to be in store to be collected in two days, took nearly two weeks. I dearly wish I'd just found a bit more money somehow, and bought from somewhere else. Yes, their stuff is cheap, but my god, you pay for it in frustration and anger at being on hold, nobody ever calling back and generally feeling like once they have your money, they don't give a monkey's.

I agree with other reviewers - wish I had read them before ordering. Waiting on hold on phone for 30 minutes, faulty goods, unhelpful after care and Customer NOservice. Wouldn't even give 1 star if there was a minus option

I have never come across a company like this one! Appalling! I wish I had the option not to give a Star Rating because ideally it would 0 Stars. My grandparents 83 and 84 year old ordered a bed through Betterlife, and paid an absolute fortune for this bed. We ordered online and we were originally told 10 days for delivery... A MONTH later!!!!! Still no bed!! In this month, my Auntie (grandparents daughter) has had a LOT of very unhelpful, irate and just downright, waste-of-time conversations with various representatives from the company. All telling her very different things, making up ridiculous excuses as to why the bed hasn't been delivered and all the while, my grandmother having to sleep on an armchair downstairs because she couldn't sleep in her current bed due to the pain she is in. So today, 22/11/16, we had finally been told the bed was going to be delivered today between 9 and 5. Great news.. we thought! My grandparents were told that the room has to be emptied of their current bed so they can install the new one. This was done by 8am! ... 5pm came around and STILL NO BED!!! My auntie called the company just after 5, spoke to a representative who advised its in the van and on its way. 8:05 this evening, we receive a phone call from the delivery man. He asked if we could accept the delivery after 8pm and that he has one bed to deliver elsewhere, then he will be with us. Fantastic. 10mins later, he called to say unfortunately, he would be unable to deliver the bed this evening as he has run over his driving time (as per the law). I don't think I have ever felt so angry!!! Not only is the bed not being delivered but my poor grandfather also now has to sleep downstairs on the settee because we were told their bed would need to be removed!!!!!! There is no blame placed on the delivery man, who was very polite, apologetic and most helpful. The bed is now being delivered at 7.30 tomorrow morning. Myself and my family are absolutely furious, and we are taking this complaint further! My grandparents have been severely mistreated by the company, they have been given false hope and it's caused them a great deal of stress causing even more health issues along the way! I would expect a lot better from a company such as Lloyds Pharmacy! We are not going to leave this go, and I sincerely hope this review is read by the higher mangament of the company.

I prchased an electric whellchair in hospital in February as I knew getting aroundwould be a problem. When I arrived home in April it didnt work and after many telephone calls taking forever I finally was offered a replacement battery which took three weeks to arrive and a further two weeks to fit. At no time could I get out and after spending months in hospital This was the final straw. No customer care here, and the time wasted trying to get hold of someone in the Company was impossible. The chair broke down again and three weeks later I still have not received the replacement . oh! and when the chair arrives the old one is not collected. I have an apartment that. cannot accommodate two wheelchairs... do this Company care........no! absolutely not. If you need an electric wheelchair go to another Company and read the reviews first.......wish I had.........and when you n ed to phone Bettalife you are told how many people are waiting.......today I was told four and after half hour I as told seven............really...... No after sales hete then. Purchase from this Company at your peril......?...and if you dont mind wasting your life on the telephone then go for it. .... you have been warned....... the electric wheelchair make is irrelevent it is the service that is the problem. Purchase NOTHING.

Bought this chair 3 years ago and paid a lot of money for it (especially when you consider there was no VAT on it. After three years you can feel the springs through the seat and the frame through the arms and the top surface of what was supposed to be high quality cream leather on one arm has worn showing black underneath. Although the manufacturer and supplier of this chair offers a five year guarantee if bought from them, Better Life only offer 2 years. They recommended a company who they use to inspect it at our cost (how silly were we) and they say the issues raised are consistent with the usage the chair has received over the last three years. It is a mobility chair and has been sat on every day which you would expect. Better Life's after care service is rubbish and I would never use them again.

Bought an expensive bed from this company. Was told in order to get the bed quickly I had to take the option without engineers who would arrange delivery (that option took 10 days) Might as well have taken that option, as there is no such thing as quick service and the bed was no cheaper. I also ordered a rail to go with the bed, which was no use, and they charge me £96.93 to send it back to them !!!! Please be very careful when dealing with this company, they promise you everything to get your money, and then could not care less. Please find someone else to do business with.

Absolutely fantastic customer service - absolutely diabolical after sales service. Purchased a riser/recliner chair that has developed a fault - Engineer visit advised that the chair was mechanically fine, despite not being comfortable to sit in (pretty important for a chair!) Written complaint ignored - no action to be taken even though the goods are still within their 12 month warranty. Terrible attitude from the staff I have dealt with, likely to have to go to court now as I've been refused a refund/repair/replacement Would not use again, would not recommend, regret spending nearly £1,000 on a product that is causing a family member pain less than a year after purchase.

Two months ago, I bought a wheelchair and a 'wonder cushion' for my father from 'Betterlife'. Sadly, he died having used the wheelchair 3 times and before we had even had the chance to take the cushion out of its box. The cushion package is sealed and pristine, but the company will not consider a refund on it. It only cost £25, but they will not move on the matter. I am thoroughly disappointed at their cavalier attitude and having been told by their customer services manager how 'often' this situation occurs and how 'if we refund for one, we have to refund for all', I would recommend you shop ANYWHERE ELSE BUT HERE if you are looking to buy support products for elderly, infirm people. They truly are the most heartless organisation I have ever had dealings with! If I had known how dismissively I would be treated at such a sad and trying time in my life, I would NEVER have gone near this company's website and I never will again.

If you want a scooter on finance, it has to cost more than £349.00 and the "Free Delivery" changes to £50.00 delivery. The waiting time for delivery also changes to about 3 weeks.

Yesterday my mother who is house bound was confined to bed because her rise and recline chair failed, we order a new one from betterlife lloyds who promise on their website a 24 hour fast track service. I rang them on the morning of the delivery only to find out that a tracking service is not provided and I would just have to wait between the hours of 8am and 6pm for deliver. At 5pm with no sign of delivery i telephone them again, only to find out that their transport provider could not find a 100 year old address with 4 houses on one post code? they never even attempted delivery..absolute lie, furthermore they had my phone number and never attempted to call. I tried to call betterlife at 5.40pm again only to find the customer service was closed when their website states it is open until 6pm. If you need anything from this company urgently do not trust them, furthermore they do not refund your money immediately, you have to register a fraud transaction with your card provider..the hassle is just not worth it

I was very disappointed with better life health care. I am terminally ill and registered disabled. I purchased a bed from them after saving for a whole year from my disability benefit and after just one year and two months the memory foam mattress had completely sunk in the middle. When I complained they said there was nothing I could do about it as the warranty they gave me was only for one year, which they've now changed to a FIVE year warranty for their new products. They were not interested in helping me or correcting it. I believe that any bed you buy should last for more than my one did. Their uncaring attitude was another kick in the teeth. They have no customer service they're rude unhelpful and even ruthless. The bed was made by FURMANAC, they also didn't care when I informed them. So now I have to save again to buy another mattress for my electric adjustable bed, which I didn't realise are almost the same price as buying the whole bed i.e.... divan base and mattress. Not any mattress fits on an electric bed. So I am very sad and upset that people like this exist in the world to cheat vulnerable weak people on disability who already get a pittance but not a pittance of remorse from them.

Purchased a portable scooter from this company 2 months ago and had a nightmare trying to receive it. They ignored my phone calls repeatedly and only when I threatened Trading Standards did they reply and eventually sorted delivery. It worked for the first day and has never worked since. Completely useless and would urge everyone to avoid this company like the plague

No had 3 different wheelchairs (deluxe black self-propel) and all have broken in exactly the same place. This must be a design fault. My mother is fairly frail and almost 90 but my sister only has to make the sligtest contact with some pavement and a part of the seat breaks. On the positive side, the customer service has been very good and they have replaced it each time without question. Now awaiting a fourth chair, apparently re-designed. Anyone with similar experience?

Its quicker waiting for god than one of their deliveries. For a company that supplies disability aids and health care the delivery schedules are outdated for todays technology they need to get a better delivery program installed that offers what they promise

Im still waiting on a zimmer for my disabled mother after a month despite being promised next day delivery. I phoned three times and the same old story! 'we will send you another one' . Mum poor mum has been stuck in her house for a month because of this company and we are now having to look for another supplier. I'm furious as we were offered a free one from social services however we had to wait a week, so I bought from these guys as it was urgent. Take my advice and avoid, avoid avoid!!!