Betterlife Healthcare Reviews - www.betterlifehealthcare.com

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★★★★☆
3.5 / 5
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Media Gallery for Betterlife Healthcare - www.betterlifehealthcare.com

Betterlife Healthcare - www.betterlifehealthcare.com

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Latest Reviews

★☆☆☆☆

“Worst. Service. Ever”

Written on: 20/08/2014 by plh007 (7 reviews written)

Ordered a Mobility Scooter for my dadd via Lloyds Pharmacy who are part of the Betterlife group. 12 days later hadn't heard a thing. Chased. order note placed. Finally resolved but only as I tweeted the MD via Twitter. Disgusting service, terrible staff. Would never use again. AVOID… Read Full Review

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★☆☆☆☆

“AVOID this thoroughly heartless, uncompassionate company!”

Written on: 14/08/2014 by Denise8989 (1 review written)

Two months ago, I bought a wheelchair and a 'wonder cushion' for my father from 'Betterlife'. Sadly, he died having used the wheelchair 3 times and before we had even had the chance to take the cushion out of its box. The cushion package is sealed and pristine, but the company will not consider a refund on it. It only cost £25, but they will not move on the matter. I am thoroughly disappointed at their cavalier attitude and having been told by their customer services manager how 'often' this… Read Full Review

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★☆☆☆☆

“Free Delivery? Not on Finance!”

Written on: 22/06/2014 by Alessandran453 (1 review written)

If you want a scooter on finance, it has to cost more than £349.00 and the "Free Delivery" changes to £50.00 delivery. The waiting time for delivery also changes to about 3 weeks… Read Full Review

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★☆☆☆☆

“24 hour fast track service ! advertised but not provided”

Written on: 29/05/2014 by northglen (1 review written)

Yesterday my mother who is house bound was confined to bed because her rise and recline chair failed, we order a new one from betterlife lloyds who promise on their website a 24 hour fast track service. I rang them on the morning of the delivery only to find out that a tracking service is not provided and I would just have to wait between the hours of 8am and 6pm for deliver. At 5pm with no sign of delivery i telephone them again, only to find out that their transport provider could not… Read Full Review

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★★★★☆

“Wheel Chair ”

Written on: 06/11/2013

Betterlife at Lloyds Pharmacy Travel wheel chair for £55. Good item suitable for lightwieght use in and out of doors. Service was good from providers and carrier DPD was excellent. Wheel chair had broken wheel when it arrived . Support from providers was very good. No question but it was replaced immediately and replacement arrived 24 hours after the first one. Carriers DPD were excellent and very helpful on the phone when I was tracking the delivery and collection of the two machines… Read Full Review

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★★★★★

“Great Service!! ”

Written on: 17/10/2013 by Paulhuson2000 (1 review written)

Can't praise Betterlife enough for their great products and service, I buy regularly and the staff are all fantastic and the products make such a difference to my life! Couldn't recommend highly enough… Read Full Review

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★★★★★

“Absolutely fantastic service”

Written on: 11/07/2013 by Daisymaisy (1 review written)

Yesterday I ordered two reclining chairs at 2pm. I had email confirmation almost straight away. The chairs were dispatched at 3pm from Penzance and when I checked the tracking, they were in Reading which is close to home at 4am this morning. They were delivered at 8:30 this morning. That's 18 hours roughly!! Absolutely outstanding customer service. I really can't praise Betterlife highly enough. The chairs are good qaulity and just what I need to help me sit more comfortably due to a back… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 04/06/2013

I was very disappointed with better life health care. I am terminally ill and registered disabled. I purchased a bed from them after saving for a whole year from my disability benefit and after just one year and two months the memory foam mattress had completely sunk in the middle. When I complained they said there was nothing I could do about it as the warranty they gave me was only for one year, which they've now changed to a FIVE year warranty for their new products. They were not… Read Full Review

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6Alex6's Comment

Written on: 05/06/2013

I phoned 5-6 times to complain to better life healthcare and they delay your case till your warranty runs out. They pretend to be nice on the phone but they do nothing about it they just say how really sorry they are in a really fake way and take no action. I had sleepless nights I was so fuming.

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★★★★★

“riser recliner chair”

Written on: 01/04/2013 by pleasure (1 review written)

Polite and helpful staff. Ordered Brooklyn chair for my dad.was worried as it was half the price of the one he was going to buy. Need'nt have as it was just as good at half the price.he loves it says its so comfy also delivery was on time thanks… Read Full Review

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★★★★★

“Quick delivery, reasonable price”

Written on: 21/02/2013

Bought a piece of clothing for healthcare use from this online shop. I ordered on Thursday morning and got it delivered 10:30am on Friday. Before the parcel arrived, I also got emails notifying me about the progress of shipping and approximate time of arrival. Really speedy and reliable delivery! The product itself is excellent and very reasonably priced. Would recommend this online shop… Read Full Review

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★★☆☆☆

“Not Good...”

Written on: 16/02/2013 by NorthW (1 review written)

I ordered a medical item that, due to an accident injury, was needed asap. I chose Better Life Health Care because they offered 'next day delivery'. Stayed in all day. The item wasn't delivered. I rang and asked to cancel the order and get a refund because, due to their non delivery on the promised day, we needed to buy the item elsewhere. I was told I could have my 24hr delivery postage refunded (wasn't at that point) but I couldn't cancel the order; Instead I would have to be at home to… Read Full Review

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★★★★★

“Brilliant!!!!!!”

Written on: 31/01/2013 by teddyedward (1 review written)

I recently ordered a talking watch from Betterlife and not only was it delivered the following day but also within a one hour time slot that the informed me of. Unfortunately the product was faulty but one phone call and a replacement was arranged for the next day delivery, again with a specific one hour time slot. Low and behold the replacement was faulty so another phone call wherewith a replacement product was arranged with, you've guessed it, next day delivery within a specific hour. This… Read Full Review

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★☆☆☆☆

“Betterlife portable scooter”

Written on: 19/01/2013

Purchased a portable scooter from this company 2 months ago and had a nightmare trying to receive it. They ignored my phone calls repeatedly and only when I threatened Trading Standards did they reply and eventually sorted delivery. It worked for the first day and has never worked since. Completely useless and would urge everyone to avoid this company like the plague… Read Full Review

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★★★★★

“Adjutable Beds”

Written on: 18/12/2012 by inkypig (1 review written)

Just a word of praise for all your staff at Betterlife. We recently ordered two adjustable beds which are excellent. Your staff from the Sales team, Customer Services and delivery team were excellent. Nothing was too much trouble. It was the best customer services we have ever received. As a result we have now ordered a tilt riser chair from you and will recommend you to all our elderly friends. Roy and Stella Pettit… Read Full Review

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★☆☆☆☆

“Wheelchair breaks for the third time.”

Written on: 15/12/2012

No had 3 different wheelchairs (deluxe black self-propel) and all have broken in exactly the same place. This must be a design fault. My mother is fairly frail and almost 90 but my sister only has to make the sligtest contact with some pavement and a part of the seat breaks. On the positive side, the customer service has been very good and they have replaced it each time without question. Now awaiting a fourth chair, apparently re-designed. Anyone with similar experience?… Read Full Review

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★☆☆☆☆

“commplete waste of time”

Written on: 12/12/2012

Its quicker waiting for god than one of their deliveries. For a company that supplies disability aids and health care the delivery schedules are outdated for todays technology they need to get a better delivery program installed that offers what they promise… Read Full Review

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★☆☆☆☆

“Poor delivery and refusal to reimburse additional cost ”

Written on: 20/11/2012 by craigpat1952 (1 review written)

I urgently needed a wheelchair and discussed my requirements including next day delivery with Betterlife. I was advised that next day delivery was available for an additional fee and so I then purchased a wheelchair and paid for next day delivery. The following morning I called Betterlife to confirm delivery but was advised that they could only track the delivey in the afternoon. I then called at 1 p.m. and was advised that delivery would not now be until the next day, I explained that I had… Read Full Review

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★★★★★

“Excellent price and service”

Written on: 14/11/2012 by briggydog (1 review written)

I bought a Marco riser recliner chair from Betterlife Healthcare on Thursday evening of last week. I had a problem whilst placing the order as my browser crashed and I had to phone but my order was completed quickly and efficiently. The chair arrived the following Monday and was excellent, exactly what I needed for my aching joints. I have used Betterlife (lloyds) before for a bath lift and had the same excellent experience. I had no problems with price, receiving my VAT free price for long… Read Full Review

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★★★★★

“Exelent service I recieved.”

Written on: 03/11/2012

I bought a talking wrist watch as I have to take my mediction 4 times a day. It went wrong and stopped working, It was under a year's warrenty. I phoned up the the firm and they couldn't do enought to help me and was told that a new one would be sent out as soon as possible. I ask them how I could send the old one back and was told not to bother, I was prepared to do it. I have nothing but paise for the company and have bought a few other items from them would recomment them to anyone… Read Full Review

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★★★★☆

“AN EXCELLENT SERVICE ”

Written on: 18/09/2012 by mikruth (1 review written)

We ordered a wheelchair and paid for next day delivery. It was delivered next day as per our order. A few days later the wheelchair developed a fault and I emailed to say I needed some parts. These were dispatched immediately and we received them within two days at no cost. I must say the feedback from the company was excellent and I actually got an immediate reply to my email. Normally you only hear the bad reports so I feel if I have had good service then this should be reported as well. I… Read Full Review

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